Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease, and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - The smart way to get away. The impact you'll have This is a pivotal role in the business, reporting directly to the VP Commercial. The Director of Aviation will be accountable for more than £3B of flights transaction value, leading relationships with over 120 airlines across multiple source markets. The role straddles the commercial, product, and technology areas of our flights supply and requires a blend of strategic, commercial, and product skills and knowledge to ensure loveholidays has the broadest, most competitive flights offering in the market. Your day-to-day: Full strategic ownership of the Aviation product within loveholidays, including ownership of the Aviation strategic roadmap. Leading the commercial Aviation Team to maximise revenue opportunities within Aviation and the wider product set. Understanding Aviation mix and network planning to optimise our Aviation offering to the customer, which underpins our Dynamic Package product. Working directly with product owners and technical leads to promote Aviation as a product. Ownership of all Airline relationships, including low-cost carriers, scheduled, and charter airlines. Ownership of all technology and data relationships within Aviation, including global distribution system operators, low-cost carrier booking partners, and all aviation technology and data partners. Being the business owner for the cross-functional Aviation Team, including engineers, product owners, analysts, data scientists, and Aviation Operations. Balancing revenue maximisation with risk mitigation in a concentrated UK airline industry. Participating in the Company-wide OKRs process, setting the quarterly objectives to deliver the strategy you have set, and leading the execution of the OKR process within Aviation. Full financial ownership of the Aviation function, including budgeting and forecasting, and cost control. Your skillset: Deep aviation industry experience and expertise, across low-cost airlines, scheduled carriers, and GDS. Strong relationship-building and influencing skills, comfortable up to C-Suite level. Commercial acumen and negotiation experience. Strategic mindset. Ability to lead cross-functional teams to successful outcomes, comfortable working with Product and Technology teams. Data-driven decision-making. Outstanding communication and interpersonal skills. Desirable: Experience in fixed commitment and down-payments with airlines with associated negotiation, forecasting, and revenue management. Experience working in other European countries (e.g. Germany, Netherlands). The interview journey: Talent Acquisition Partner intro - 30 mins. 1st stage with Hiring Manager - 45 mins. 2nd stage with key stakeholders including a task to present, followed by team chemistry meetings - 2 hours. Final stage with senior stakeholders - 30-45 mins.
Jun 29, 2025
Full time
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease, and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - The smart way to get away. The impact you'll have This is a pivotal role in the business, reporting directly to the VP Commercial. The Director of Aviation will be accountable for more than £3B of flights transaction value, leading relationships with over 120 airlines across multiple source markets. The role straddles the commercial, product, and technology areas of our flights supply and requires a blend of strategic, commercial, and product skills and knowledge to ensure loveholidays has the broadest, most competitive flights offering in the market. Your day-to-day: Full strategic ownership of the Aviation product within loveholidays, including ownership of the Aviation strategic roadmap. Leading the commercial Aviation Team to maximise revenue opportunities within Aviation and the wider product set. Understanding Aviation mix and network planning to optimise our Aviation offering to the customer, which underpins our Dynamic Package product. Working directly with product owners and technical leads to promote Aviation as a product. Ownership of all Airline relationships, including low-cost carriers, scheduled, and charter airlines. Ownership of all technology and data relationships within Aviation, including global distribution system operators, low-cost carrier booking partners, and all aviation technology and data partners. Being the business owner for the cross-functional Aviation Team, including engineers, product owners, analysts, data scientists, and Aviation Operations. Balancing revenue maximisation with risk mitigation in a concentrated UK airline industry. Participating in the Company-wide OKRs process, setting the quarterly objectives to deliver the strategy you have set, and leading the execution of the OKR process within Aviation. Full financial ownership of the Aviation function, including budgeting and forecasting, and cost control. Your skillset: Deep aviation industry experience and expertise, across low-cost airlines, scheduled carriers, and GDS. Strong relationship-building and influencing skills, comfortable up to C-Suite level. Commercial acumen and negotiation experience. Strategic mindset. Ability to lead cross-functional teams to successful outcomes, comfortable working with Product and Technology teams. Data-driven decision-making. Outstanding communication and interpersonal skills. Desirable: Experience in fixed commitment and down-payments with airlines with associated negotiation, forecasting, and revenue management. Experience working in other European countries (e.g. Germany, Netherlands). The interview journey: Talent Acquisition Partner intro - 30 mins. 1st stage with Hiring Manager - 45 mins. 2nd stage with key stakeholders including a task to present, followed by team chemistry meetings - 2 hours. Final stage with senior stakeholders - 30-45 mins.
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease, and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. The impact you'll have This role is an integral part of the reporting and wider finance team, ensuring there is robust control over the balance sheet, identifying and reporting on risks and opportunities. Whilst this role sits in the Reporting team, reporting into the Head of Reporting, there will be strong interactions with Financial Operations, Treasury, and FP&A. Your day-to-day: Manage the monthly balance sheet reviews to deliver an accurate financial position and high-quality reconciliations, all completed in a timely manner. Produce high-quality monthly balance sheet reporting. Provide quality variance analysis which really understands the key drivers and can identify potential risks and opportunities faced by the business. Drive accurate and insightful analysis on the larger risk areas of the balance sheet, being trade creditors, debtors, and associated provisioning. Lead a team and develop them to be subject matter experts across the BS, providing insights and support to the wider finance team and stakeholders within the business. Drive continuous improvement with regards to the team's process and control environment - seeking efficiencies. Ensure reporting is compliant with IFRS and local reporting requirements. Your skillset: Qualified Accountant with 4 years post-qualification - ACA/ CIMA/ ACCA. Extremely diligent and delivers on time. Organised, task-focused, and will go the extra mile to get things done. Excellent communicator, in written and oral skills. Comfortable in a fast-paced environment. Experience in managing, leading, and developing a team. Desirable: Experience in the tech/ travel sector. G Suite experience. Practice experience. The interview journey: Talent Acquisition Partner screening - 30 mins (external candidates only). 1st stage with Hiring Manager - 45 mins. Case study - 45 mins. Final stage with key stakeholder/s in office - 45 mins.
Feb 21, 2025
Full time
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease, and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. The impact you'll have This role is an integral part of the reporting and wider finance team, ensuring there is robust control over the balance sheet, identifying and reporting on risks and opportunities. Whilst this role sits in the Reporting team, reporting into the Head of Reporting, there will be strong interactions with Financial Operations, Treasury, and FP&A. Your day-to-day: Manage the monthly balance sheet reviews to deliver an accurate financial position and high-quality reconciliations, all completed in a timely manner. Produce high-quality monthly balance sheet reporting. Provide quality variance analysis which really understands the key drivers and can identify potential risks and opportunities faced by the business. Drive accurate and insightful analysis on the larger risk areas of the balance sheet, being trade creditors, debtors, and associated provisioning. Lead a team and develop them to be subject matter experts across the BS, providing insights and support to the wider finance team and stakeholders within the business. Drive continuous improvement with regards to the team's process and control environment - seeking efficiencies. Ensure reporting is compliant with IFRS and local reporting requirements. Your skillset: Qualified Accountant with 4 years post-qualification - ACA/ CIMA/ ACCA. Extremely diligent and delivers on time. Organised, task-focused, and will go the extra mile to get things done. Excellent communicator, in written and oral skills. Comfortable in a fast-paced environment. Experience in managing, leading, and developing a team. Desirable: Experience in the tech/ travel sector. G Suite experience. Practice experience. The interview journey: Talent Acquisition Partner screening - 30 mins (external candidates only). 1st stage with Hiring Manager - 45 mins. Case study - 45 mins. Final stage with key stakeholder/s in office - 45 mins.
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. About the team: As Director of Design, reporting into the Chief Product Officer (CPO), you will lead the team of product designers, content designers, marketing designers and user researchers responsible for the loveholidays experience, working as part of cross-functional teams to define the end-to-end traveller-facing experience on web and app as well as the tools and interfaces provided to internal users and suppliers to manage the experience. The impact you'll have: In order to scale our platform at loveholidays, we have split it into four departments made up of cross-functional product teams, all operating in an agile environment. Selling: responsible for building the best holiday search experience for customers - searching through billions of offers and ensuring a seamless checkout experience through both our app and web. Areas of responsibility include our search platform, payment services, revenue management platform and content. Managing: looks after the entire post-booking journey, from managing the customers booking through our app to the call centre tooling and chatbot that services all our customers' needs. Supplying: responsible for hotel, flight and ancillary supplier integrations, including data ingestion and reservation APIs, with a focus on optimising breadth of choice, cost & availability accuracy and the successful fulfilment of holiday package components. Scaling: the teams that provide systems and infrastructure that solve common technological problems to take advantage of the related economies of scale and increase the impact of technology expertise, forming the foundation systems are built on - such as our infrastructure, design systems and content management systems. You will lead a team with some resources directly embedded into these departments working day in and day out in cross-functional teams with their product management, engineering and data peers to further develop our experience and capabilities, and some central team members providing capabilities and support for all teams to utilise. Your day-to-day: Lead and manage a team of designers and researchers, ensuring strong continuous improvement of functional craft and outcome delivery. Work closely to coach our designers and their cross-functional peers on best practices for product discovery, leveraging research and other methods to deeply understand our customers and their needs. Deeply understand our company vision, goals and measures of success and use that to be part of the cross-functional team defining our north star customer proposition and product vision and high-level product strategy to deliver it. Set the strategic direction and role for design and research within loveholidays. Set the standards for design excellence, and foster a culture of innovation, solving customer needs and creating business value. Collaborate with cross-functional peers to continually improve our software delivery lifecycle to maximise the impact of our technical investment. Drive the evolution of our design system to maximise design efficiency, quality and consistency. Ensure our brand comes to life through the loveholidays digital experience. Lead end-to-end design initiatives, and promote the adoption of inclusive design practices and accessibility guidelines. Analyse and interpret data using advanced quantitative and qualitative methods. Facilitate surveys and interviews with users. Define and monitor our design and research KPIs and evolve them over time as the business changes. Manage the design and research budget and evolve the team structures alongside the VPs of Product and Engineering. Your skillset: You have significant experience in a design and research management role and have held a Lead / Leadership position. Successfully scaled a design and research team, with experience hiring, coaching and developing designers and researchers. Successful in shipping new and existing customer products and can talk about key metrics and failures around them. Experience developing and growing international products. Great written and verbal communication skills and an ability to bring stakeholders on the journey. Experience in product analytics to unlock insights and give the team visibility into metrics. You've worked in cross-functional, autonomous teams and have experience doing internal research for customers with a strong understanding of product discovery. A passion for building exceptional products that delight customers and drive business value. Not necessary but would be desirable to have: Experience in travel industry or similar eCommerce marketplace. Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Enhanced maternity/paternity leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey: Talent Acquisition Partner screening - 30' (remote). 1st Stage Interview with CPO - 45' (remote). 2nd Stage Panel Interview with key stakeholders, including a task to present - 90' (in-office). Final stage with Execs/CEO - 45' (remote).
Feb 15, 2025
Full time
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. About the team: As Director of Design, reporting into the Chief Product Officer (CPO), you will lead the team of product designers, content designers, marketing designers and user researchers responsible for the loveholidays experience, working as part of cross-functional teams to define the end-to-end traveller-facing experience on web and app as well as the tools and interfaces provided to internal users and suppliers to manage the experience. The impact you'll have: In order to scale our platform at loveholidays, we have split it into four departments made up of cross-functional product teams, all operating in an agile environment. Selling: responsible for building the best holiday search experience for customers - searching through billions of offers and ensuring a seamless checkout experience through both our app and web. Areas of responsibility include our search platform, payment services, revenue management platform and content. Managing: looks after the entire post-booking journey, from managing the customers booking through our app to the call centre tooling and chatbot that services all our customers' needs. Supplying: responsible for hotel, flight and ancillary supplier integrations, including data ingestion and reservation APIs, with a focus on optimising breadth of choice, cost & availability accuracy and the successful fulfilment of holiday package components. Scaling: the teams that provide systems and infrastructure that solve common technological problems to take advantage of the related economies of scale and increase the impact of technology expertise, forming the foundation systems are built on - such as our infrastructure, design systems and content management systems. You will lead a team with some resources directly embedded into these departments working day in and day out in cross-functional teams with their product management, engineering and data peers to further develop our experience and capabilities, and some central team members providing capabilities and support for all teams to utilise. Your day-to-day: Lead and manage a team of designers and researchers, ensuring strong continuous improvement of functional craft and outcome delivery. Work closely to coach our designers and their cross-functional peers on best practices for product discovery, leveraging research and other methods to deeply understand our customers and their needs. Deeply understand our company vision, goals and measures of success and use that to be part of the cross-functional team defining our north star customer proposition and product vision and high-level product strategy to deliver it. Set the strategic direction and role for design and research within loveholidays. Set the standards for design excellence, and foster a culture of innovation, solving customer needs and creating business value. Collaborate with cross-functional peers to continually improve our software delivery lifecycle to maximise the impact of our technical investment. Drive the evolution of our design system to maximise design efficiency, quality and consistency. Ensure our brand comes to life through the loveholidays digital experience. Lead end-to-end design initiatives, and promote the adoption of inclusive design practices and accessibility guidelines. Analyse and interpret data using advanced quantitative and qualitative methods. Facilitate surveys and interviews with users. Define and monitor our design and research KPIs and evolve them over time as the business changes. Manage the design and research budget and evolve the team structures alongside the VPs of Product and Engineering. Your skillset: You have significant experience in a design and research management role and have held a Lead / Leadership position. Successfully scaled a design and research team, with experience hiring, coaching and developing designers and researchers. Successful in shipping new and existing customer products and can talk about key metrics and failures around them. Experience developing and growing international products. Great written and verbal communication skills and an ability to bring stakeholders on the journey. Experience in product analytics to unlock insights and give the team visibility into metrics. You've worked in cross-functional, autonomous teams and have experience doing internal research for customers with a strong understanding of product discovery. A passion for building exceptional products that delight customers and drive business value. Not necessary but would be desirable to have: Experience in travel industry or similar eCommerce marketplace. Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Enhanced maternity/paternity leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey: Talent Acquisition Partner screening - 30' (remote). 1st Stage Interview with CPO - 45' (remote). 2nd Stage Panel Interview with key stakeholders, including a task to present - 90' (in-office). Final stage with Execs/CEO - 45' (remote).
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. The impact you'll have: To support loveholidays' goal of becoming Europe's largest dynamic package holiday operator, this position will be instrumental in all things related to Financial Planning & Analysis as the business shifts from scale-up to scale-out. We need to develop our budgeting and forecasting process to ensure we constantly set challenging targets across our business (Selling, Managing, Scaling and Enabling functions), and invest resources in the right places at the right time to drive growth and profitability. The role is based in London and will report into the Head of FP&A. The Role: Budgeting & Forecasting - Annual Budget & Quarterly Forecasts : You'll be involved in gathering data, setting financial assumptions, and building models covering P&L, balance sheet, and cash flow to create accurate financial plans. - Rolling Forecasting : Support the shift to rolling forecasts, allowing the company to continuously update financial projections based on current performance, improving agility. - Financial Analysis Across Statements : Conduct comprehensive analysis across P&L, balance sheet, and cash flow, ensuring alignment with financial goals and compliance with liquidity covenants. Cost Base Management - Cost Base Submissions : Oversee preparation and timely submission of the cost base, tracking both operational and capital expenses. - Challenge Cost Creep : Analyse rising costs, identify inefficiencies, and work with departments to implement solutions for cost control. - Strategic Cost Analysis : Use various methods to analyse the cost base, providing actionable insights for decision-making and efficiency improvements. Cash Flow Forecasting - Collaborate with Treasury : Develop cash flow forecasts to ensure sufficient liquidity for operations and initiatives, reviewing cash inflows/outflows and debt obligations. - Ensure Liquidity & Working Capital Compliance : Monitor working capital and ensure the company meets liquidity covenant requirements to avoid financial risks. Investment Committee - Process : Coordinate communication, ensure timely preparation of documentation, and manage the process of investment proposal reviews. - Update Policies & Manage Timelines : Keep investment policies current with business strategy and set timelines for submission and review of investment cases. - Facilitate Business Case Creation : Collaborate with departments to build detailed, data-driven business cases for investments, ensuring alignment and approval in monthly meetings. Planning Tool - Anaplan - Maintain & Optimise Anaplan : Support the development and configuration of the Anaplan tool, ensuring it aligns business strategy with financial planning. - Link Strategy to Financial Performance : Ensure Anaplan effectively connects strategic goals to financial outcomes, aiding leadership in data-driven decision-making. MI Reporting - Report Creation : Assist in producing weekly and monthly reports that track performance, offering concise, insightful analysis. - Analyse Performance Against Targets : Provide detailed analysis of the cost base vs. targets, highlighting key drivers like variable costs and hiring plans. Month-End Collaboration with Accounting - Ensure Accurate Close : Work with Accounting to reconcile accounts, review accruals, and analyse variances, ensuring a smooth month-end close. External Reporting - Support Investor & Regulator Reports: Assist in preparing reports for external stakeholders, ensuring compliance with regulatory bodies like the UK CAA. Your skillset: Qualified accountant with a minimum of 4 year post-qualified experience. +3 years of experience in financial planning and analysis or a similar role. Strong financial modelling and analytical skills. Proficiency in financial software applications, such as Anaplan. Knowledge of accounting principles and financial statement analysis. Good communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Strong attention to detail and problem-solving abilities. Extremely diligent and delivers on time and gets things right first time. Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Enhanced maternity/paternity leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey: Talent Acquisition Screening call - 30 mins. 1st Stage with Head of FP&A via video call - 45 mins. 2nd Stage in-office with Head of FP&A including other key stakeholders including a case study - 1.5 hours. Meeting with the Finance Director - 30 mins.
Feb 11, 2025
Full time
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. The impact you'll have: To support loveholidays' goal of becoming Europe's largest dynamic package holiday operator, this position will be instrumental in all things related to Financial Planning & Analysis as the business shifts from scale-up to scale-out. We need to develop our budgeting and forecasting process to ensure we constantly set challenging targets across our business (Selling, Managing, Scaling and Enabling functions), and invest resources in the right places at the right time to drive growth and profitability. The role is based in London and will report into the Head of FP&A. The Role: Budgeting & Forecasting - Annual Budget & Quarterly Forecasts : You'll be involved in gathering data, setting financial assumptions, and building models covering P&L, balance sheet, and cash flow to create accurate financial plans. - Rolling Forecasting : Support the shift to rolling forecasts, allowing the company to continuously update financial projections based on current performance, improving agility. - Financial Analysis Across Statements : Conduct comprehensive analysis across P&L, balance sheet, and cash flow, ensuring alignment with financial goals and compliance with liquidity covenants. Cost Base Management - Cost Base Submissions : Oversee preparation and timely submission of the cost base, tracking both operational and capital expenses. - Challenge Cost Creep : Analyse rising costs, identify inefficiencies, and work with departments to implement solutions for cost control. - Strategic Cost Analysis : Use various methods to analyse the cost base, providing actionable insights for decision-making and efficiency improvements. Cash Flow Forecasting - Collaborate with Treasury : Develop cash flow forecasts to ensure sufficient liquidity for operations and initiatives, reviewing cash inflows/outflows and debt obligations. - Ensure Liquidity & Working Capital Compliance : Monitor working capital and ensure the company meets liquidity covenant requirements to avoid financial risks. Investment Committee - Process : Coordinate communication, ensure timely preparation of documentation, and manage the process of investment proposal reviews. - Update Policies & Manage Timelines : Keep investment policies current with business strategy and set timelines for submission and review of investment cases. - Facilitate Business Case Creation : Collaborate with departments to build detailed, data-driven business cases for investments, ensuring alignment and approval in monthly meetings. Planning Tool - Anaplan - Maintain & Optimise Anaplan : Support the development and configuration of the Anaplan tool, ensuring it aligns business strategy with financial planning. - Link Strategy to Financial Performance : Ensure Anaplan effectively connects strategic goals to financial outcomes, aiding leadership in data-driven decision-making. MI Reporting - Report Creation : Assist in producing weekly and monthly reports that track performance, offering concise, insightful analysis. - Analyse Performance Against Targets : Provide detailed analysis of the cost base vs. targets, highlighting key drivers like variable costs and hiring plans. Month-End Collaboration with Accounting - Ensure Accurate Close : Work with Accounting to reconcile accounts, review accruals, and analyse variances, ensuring a smooth month-end close. External Reporting - Support Investor & Regulator Reports: Assist in preparing reports for external stakeholders, ensuring compliance with regulatory bodies like the UK CAA. Your skillset: Qualified accountant with a minimum of 4 year post-qualified experience. +3 years of experience in financial planning and analysis or a similar role. Strong financial modelling and analytical skills. Proficiency in financial software applications, such as Anaplan. Knowledge of accounting principles and financial statement analysis. Good communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Strong attention to detail and problem-solving abilities. Extremely diligent and delivers on time and gets things right first time. Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Enhanced maternity/paternity leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey: Talent Acquisition Screening call - 30 mins. 1st Stage with Head of FP&A via video call - 45 mins. 2nd Stage in-office with Head of FP&A including other key stakeholders including a case study - 1.5 hours. Meeting with the Finance Director - 30 mins.
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. The impact you'll have: As part of the Customer Operations team and reporting to the Head of Customer Operations, you will be instrumental in driving exceptional customer outcomes by managing and enhancing relationships with our accommodation and flight supply partners. Operating within a marketplace business, your role is crucial in fostering seamless collaboration with our supply partners to ensure superior service delivery at every stage of the customer journey. You will serve as a key liaison between supply partners and internal teams, collaborating closely with the Commercial Supply team to align priorities and resolve challenges. Additionally, you'll lead our UK based teams as well as our outsourced partner team based in India, working cross-culturally to motivate, guide, and ensure high performance from agents managing customer interactions and supply relationships. By focusing on operational excellence, enhancing customer satisfaction (CSAT) and Net Promoter Scores (NPS), and fostering continuous improvement, you will contribute significantly to creating a frictionless, world-class customer experience. This hybrid role, based in Hammersmith, London (two days a week), will require regular overseas travel to India and Europe to engage with offshore teams and supply partners. Your day-to-day: Partner Collaboration & Relationship Management - Build and nurture strong relationships with accommodation and flight supply partners to ensure seamless customer experiences. - Collaborate with partners to address recurring challenges, innovate processes, and enhance the end-to-end customer journey. - Lead Monthly Business Review (MBR) meetings with supply partners, sharing insights and trends from customer interactions to drive systemic improvements. Operational Excellence - Lead the Accommodation, Aviation, and Flight Disruption teams to achieve and exceed KPIs, including CSAT, NPS, and SLA commitments. - Continuously monitor and refine processes, ensuring they are documented, controlled, and optimised to address customer needs effectively. - Analyse performance metrics (daily/weekly/monthly) to identify areas for improvement and implement corrective actions. Team Leadership - Motivate, guide, and drive high performance within a culturally diverse team of agents, fostering an inclusive and collaborative environment. - Act as the go-to leader for the Accommodation and Aviation teams, providing strategic guidance, answering queries, and offering regular updates on progress. - Support and deputise for the Head of Customer Operations in cross-departmental meetings and strategic planning initiatives. Customer Advocacy & Problem Solving - Act as a customer advocate, identifying and resolving friction points in booking amendments and other processes. - Collaborate with internal teams, such as Customer Success, Supply Tech, Commercial Supply, PR/Brand and Legal, to address root causes of issues and deliver long-term solutions. - Champion customer-centric practices, ensuring every interaction enhances the customer journey. Cross-Functional Collaboration - Work closely with internal departments to resolve issues impacting other teams, such as Pre-Travel Customer Service, and ensure alignment on shared goals. - Challenge existing processes, driving innovation and efficiency improvements to better serve customers. Travel & Stakeholder Engagement - Liaise extensively with offshore teams in India and supply partners across Europe, requiring regular travel to maintain strong relationships and ensure alignment. Your skillset: Strong stakeholder management skills with a track record of building productive relationships across internal teams and external partners. Deep commitment to customer satisfaction with a passion for improving the customer journey and driving customer loyalty. Excellent communication skills, including the ability to prepare and present insights to senior leadership and stakeholders. Experience working with offshore contact centres and supply partners, with the ability to lead and collaborate across multicultural teams. You'll have a data driven and analytical mindset with experience using data to identify root causes, drive decisions, and improve operational outcomes. Familiarity with leveraging technology to automate processes, gather insights, and improve operational efficiency. Not necessary but would be desirable to have: Expertise/knowledge of the Accommodation supply and/or Aviation sector highly advantageous. Proven experience in Back Office Contact Centre Management with a strong understanding of operational processes and best practices. Demonstrated success in optimising workflows, streamlining operations, and improving productivity. Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Enhanced maternity/paternity leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey: Screening call with Talent Acquisition Partner - 30 mins. Interview with Hiring Manager + including a key stakeholder - 60 mins. Final interview with Hiring Manager, Commercial Supply Director + CX Director - 60 mins.
Feb 06, 2025
Full time
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. The impact you'll have: As part of the Customer Operations team and reporting to the Head of Customer Operations, you will be instrumental in driving exceptional customer outcomes by managing and enhancing relationships with our accommodation and flight supply partners. Operating within a marketplace business, your role is crucial in fostering seamless collaboration with our supply partners to ensure superior service delivery at every stage of the customer journey. You will serve as a key liaison between supply partners and internal teams, collaborating closely with the Commercial Supply team to align priorities and resolve challenges. Additionally, you'll lead our UK based teams as well as our outsourced partner team based in India, working cross-culturally to motivate, guide, and ensure high performance from agents managing customer interactions and supply relationships. By focusing on operational excellence, enhancing customer satisfaction (CSAT) and Net Promoter Scores (NPS), and fostering continuous improvement, you will contribute significantly to creating a frictionless, world-class customer experience. This hybrid role, based in Hammersmith, London (two days a week), will require regular overseas travel to India and Europe to engage with offshore teams and supply partners. Your day-to-day: Partner Collaboration & Relationship Management - Build and nurture strong relationships with accommodation and flight supply partners to ensure seamless customer experiences. - Collaborate with partners to address recurring challenges, innovate processes, and enhance the end-to-end customer journey. - Lead Monthly Business Review (MBR) meetings with supply partners, sharing insights and trends from customer interactions to drive systemic improvements. Operational Excellence - Lead the Accommodation, Aviation, and Flight Disruption teams to achieve and exceed KPIs, including CSAT, NPS, and SLA commitments. - Continuously monitor and refine processes, ensuring they are documented, controlled, and optimised to address customer needs effectively. - Analyse performance metrics (daily/weekly/monthly) to identify areas for improvement and implement corrective actions. Team Leadership - Motivate, guide, and drive high performance within a culturally diverse team of agents, fostering an inclusive and collaborative environment. - Act as the go-to leader for the Accommodation and Aviation teams, providing strategic guidance, answering queries, and offering regular updates on progress. - Support and deputise for the Head of Customer Operations in cross-departmental meetings and strategic planning initiatives. Customer Advocacy & Problem Solving - Act as a customer advocate, identifying and resolving friction points in booking amendments and other processes. - Collaborate with internal teams, such as Customer Success, Supply Tech, Commercial Supply, PR/Brand and Legal, to address root causes of issues and deliver long-term solutions. - Champion customer-centric practices, ensuring every interaction enhances the customer journey. Cross-Functional Collaboration - Work closely with internal departments to resolve issues impacting other teams, such as Pre-Travel Customer Service, and ensure alignment on shared goals. - Challenge existing processes, driving innovation and efficiency improvements to better serve customers. Travel & Stakeholder Engagement - Liaise extensively with offshore teams in India and supply partners across Europe, requiring regular travel to maintain strong relationships and ensure alignment. Your skillset: Strong stakeholder management skills with a track record of building productive relationships across internal teams and external partners. Deep commitment to customer satisfaction with a passion for improving the customer journey and driving customer loyalty. Excellent communication skills, including the ability to prepare and present insights to senior leadership and stakeholders. Experience working with offshore contact centres and supply partners, with the ability to lead and collaborate across multicultural teams. You'll have a data driven and analytical mindset with experience using data to identify root causes, drive decisions, and improve operational outcomes. Familiarity with leveraging technology to automate processes, gather insights, and improve operational efficiency. Not necessary but would be desirable to have: Expertise/knowledge of the Accommodation supply and/or Aviation sector highly advantageous. Proven experience in Back Office Contact Centre Management with a strong understanding of operational processes and best practices. Demonstrated success in optimising workflows, streamlining operations, and improving productivity. Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Enhanced maternity/paternity leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey: Screening call with Talent Acquisition Partner - 30 mins. Interview with Hiring Manager + including a key stakeholder - 60 mins. Final interview with Hiring Manager, Commercial Supply Director + CX Director - 60 mins.
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. The impact you'll have: As part of the Customer Operations team and reporting to the Head of Customer Operations, you will be instrumental in driving exceptional customer outcomes by managing and enhancing relationships with our accommodation and flight supply partners. Operating within a marketplace business, your role is crucial in fostering seamless collaboration with our supply partners to ensure superior service delivery at every stage of the customer journey. You will serve as a key liaison between supply partners and internal teams, collaborating closely with the Commercial Supply team to align priorities and resolve challenges. Additionally, you'll lead our UK based teams as well as our outsourced partner team based in India, working cross-culturally to motivate, guide, and ensure high performance from agents managing customer interactions and supply relationships. By focusing on operational excellence, enhancing customer satisfaction (CSAT) and Net Promoter Scores (NPS), and fostering continuous improvement, you will contribute significantly to creating a frictionless, world-class customer experience. This hybrid role, based in Hammersmith, London (two days a week), will require regular overseas travel to India and Europe to engage with offshore teams and supply partners. Your day-to-day: Partner Collaboration & Relationship Management - Build and nurture strong relationships with accommodation and flight supply partners to ensure seamless customer experiences - Collaborate with partners to address recurring challenges, innovate processes, and enhance the end-to-end customer journey - Lead Monthly Business Review (MBR) meetings with supply partners, sharing insights and trends from customer interactions to drive systemic improvements Operational Excellence -Lead the Accommodation, Aviation, and Flight Disruption teams to achieve and exceed KPIs, including CSAT, NPS, and SLA commitments -Continuously monitor and refine processes, ensuring they are documented, controlled, and optimised to address customer needs effectively -Analyse performance metrics (daily/weekly/monthly) to identify areas for improvement and implement corrective actions Team Leadership -Motivate, guide, and drive high performance within a culturally diverse team of agents, fostering an inclusive and collaborative environment -Act as the go-to leader for the Accommodation and Aviation teams, providing strategic guidance, answering queries, and offering regular updates on progress -Support and deputise for the Head of Customer Operations in cross-departmental meetings and strategic planning initiatives Customer Advocacy & Problem Solving - Act as a customer advocate, identifying and resolving friction points in booking amendments and other processes. -Collaborate with internal teams, such as Customer Success, Supply Tech, Commercial Supply, PR/Brand and Legal, to address root causes of issues and deliver long-term solutions -Champion customer-centric practices, ensuring every interaction enhances the customer journey Cross-Functional Collaboration -Work closely with internal departments to resolve issues impacting other teams, such as Pre-Travel Customer Service, and ensure alignment on shared goals -Challenge existing processes, driving innovation and efficiency improvements to better serve customers Travel & Stakeholder Engagement -Liaise extensively with offshore teams in India and supply partners across Europe, requiring regular travel to maintain strong relationships and ensure alignment Your skillset: Strong stakeholder management skills with a track record of building productive relationships across internal teams and external partners Deep commitment to customer satisfaction with a passion for improving the customer journey anddriving customer loyalty Excellent communication skills, including the ability to prepare and present insights to senior leadership and stakeholders Experience working with offshore contact centres and supply partners, with the ability to lead and collaborate across multicultural teams You'll have a data driven and analytical mindset with experience using data to identify root causes, drive decisions, and improve operational outcomes Familiarity with leveraging technology to automate processes, gather insights, and improve operational efficiency Not necessary but would be desirable to have: Expertise/knowledge of the Accommodation supply and/or Aviation sector highly advantageous Proven experience in Back Office Contact Centre Management with a strong understanding of operational processes and best practices Demonstrated success in optimising workflows, streamlining operations, and improving productivity Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5% Individualised training budget for you to learn on the job and level yourself up Discounted holidays for you, your family and friends 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum Enhanced maternity/paternity leave Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey: Screening call with Talent Acquisition Partner - 30 mins Interview with Hiring Manager + including a keystakeholder- 60 mins Final interview with Hiring Manager, Commercial Supply Director + CX Director - 60 mins
Feb 06, 2025
Full time
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. The impact you'll have: As part of the Customer Operations team and reporting to the Head of Customer Operations, you will be instrumental in driving exceptional customer outcomes by managing and enhancing relationships with our accommodation and flight supply partners. Operating within a marketplace business, your role is crucial in fostering seamless collaboration with our supply partners to ensure superior service delivery at every stage of the customer journey. You will serve as a key liaison between supply partners and internal teams, collaborating closely with the Commercial Supply team to align priorities and resolve challenges. Additionally, you'll lead our UK based teams as well as our outsourced partner team based in India, working cross-culturally to motivate, guide, and ensure high performance from agents managing customer interactions and supply relationships. By focusing on operational excellence, enhancing customer satisfaction (CSAT) and Net Promoter Scores (NPS), and fostering continuous improvement, you will contribute significantly to creating a frictionless, world-class customer experience. This hybrid role, based in Hammersmith, London (two days a week), will require regular overseas travel to India and Europe to engage with offshore teams and supply partners. Your day-to-day: Partner Collaboration & Relationship Management - Build and nurture strong relationships with accommodation and flight supply partners to ensure seamless customer experiences - Collaborate with partners to address recurring challenges, innovate processes, and enhance the end-to-end customer journey - Lead Monthly Business Review (MBR) meetings with supply partners, sharing insights and trends from customer interactions to drive systemic improvements Operational Excellence -Lead the Accommodation, Aviation, and Flight Disruption teams to achieve and exceed KPIs, including CSAT, NPS, and SLA commitments -Continuously monitor and refine processes, ensuring they are documented, controlled, and optimised to address customer needs effectively -Analyse performance metrics (daily/weekly/monthly) to identify areas for improvement and implement corrective actions Team Leadership -Motivate, guide, and drive high performance within a culturally diverse team of agents, fostering an inclusive and collaborative environment -Act as the go-to leader for the Accommodation and Aviation teams, providing strategic guidance, answering queries, and offering regular updates on progress -Support and deputise for the Head of Customer Operations in cross-departmental meetings and strategic planning initiatives Customer Advocacy & Problem Solving - Act as a customer advocate, identifying and resolving friction points in booking amendments and other processes. -Collaborate with internal teams, such as Customer Success, Supply Tech, Commercial Supply, PR/Brand and Legal, to address root causes of issues and deliver long-term solutions -Champion customer-centric practices, ensuring every interaction enhances the customer journey Cross-Functional Collaboration -Work closely with internal departments to resolve issues impacting other teams, such as Pre-Travel Customer Service, and ensure alignment on shared goals -Challenge existing processes, driving innovation and efficiency improvements to better serve customers Travel & Stakeholder Engagement -Liaise extensively with offshore teams in India and supply partners across Europe, requiring regular travel to maintain strong relationships and ensure alignment Your skillset: Strong stakeholder management skills with a track record of building productive relationships across internal teams and external partners Deep commitment to customer satisfaction with a passion for improving the customer journey anddriving customer loyalty Excellent communication skills, including the ability to prepare and present insights to senior leadership and stakeholders Experience working with offshore contact centres and supply partners, with the ability to lead and collaborate across multicultural teams You'll have a data driven and analytical mindset with experience using data to identify root causes, drive decisions, and improve operational outcomes Familiarity with leveraging technology to automate processes, gather insights, and improve operational efficiency Not necessary but would be desirable to have: Expertise/knowledge of the Accommodation supply and/or Aviation sector highly advantageous Proven experience in Back Office Contact Centre Management with a strong understanding of operational processes and best practices Demonstrated success in optimising workflows, streamlining operations, and improving productivity Perks of joining us: Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: Company pension contributions at 5% Individualised training budget for you to learn on the job and level yourself up Discounted holidays for you, your family and friends 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum Enhanced maternity/paternity leave Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey: Screening call with Talent Acquisition Partner - 30 mins Interview with Hiring Manager + including a keystakeholder- 60 mins Final interview with Hiring Manager, Commercial Supply Director + CX Director - 60 mins
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. About the team loveholidays engineering's role underpins our vision to become the most loved OTA in Europe by providing a best in class experience to customers pre and post booking. Our systems process 755 billion holiday offers every day, helping millions of customers find their perfect holiday. Our website serves 7,500 requests per second, backed by more than 100 services hosted on GCP to which we deploy 1500 times a month. The impact you'll have: At loveholidays, our content systems power a comprehensive travel platform that guides customers through their holiday planning journey. From AI-enhanced hotel descriptions to destination guides, concept-based landing pages, and detailed FAQs, we create and manage content that helps customers discover exactly what they're looking for. The Web Infrastructure team develops and maintains these content management capabilities, improving our customers' experience through AI-powered content generation and smart translation systems. We're advancing how travel content is managed at scale while building systems that support our international expansion. The Senior Software Engineer will shape the future of our content capabilities. You'll work on enhancing our content management system, building automation for content generation and translation, and developing scalable solutions that power our growth into new markets. This role puts you at the center of our efforts to deliver high-quality, localised content that helps customers find their perfect holiday. Your day-to-day: Design and implement AI-powered content enhancement pipelines for hotel descriptions, facilities, and classifications. Develop and maintain our scalable, self-serve content management system in Sanity. Automate content management and translation processes across multiple languages and markets. Build and enhance tools for efficient content reuse and internationalisation. Collaborate with content teams to streamline their workflows and implement new features. Support the development of data products and reporting for content operations. Supporting other teams in scaling content models for reuse and internationalisation. Your skillset: A proven track record of building and operating distributed web systems at scale. Algorithms, data structures. Performance, scalability. Web services, REST, HTTP. Containers, cloud. Testing, reliability, monitoring. Expertise in several programming languages and paradigms - our systems are written in TypeScript, Java, Golang, Rust, Python and others. Strong focus on solving user problems and delivering business value through technology. Ability to collaborate with cross-functional teams to drive efficiency and innovation. Desirable Proven experience in building and maintaining content management systems at scale (Sanity experience is a plus). Strong understanding of content modeling, internationalisation, and localisation principles. Experience with modern CMS platforms. Experience with automation and content workflow optimisation. Hands-on experience with generative AI models for content generation and enhancement. Experience with content optimisation and SEO. Background in developing multilingual content systems. Perks of joining us: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. The interview journey: 1st stage interview with two engineers from the team. Tech challenge - you can choose between a live and take home option. Final stage - consisting of discussions around three key areas. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
Feb 06, 2025
Full time
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. About the team loveholidays engineering's role underpins our vision to become the most loved OTA in Europe by providing a best in class experience to customers pre and post booking. Our systems process 755 billion holiday offers every day, helping millions of customers find their perfect holiday. Our website serves 7,500 requests per second, backed by more than 100 services hosted on GCP to which we deploy 1500 times a month. The impact you'll have: At loveholidays, our content systems power a comprehensive travel platform that guides customers through their holiday planning journey. From AI-enhanced hotel descriptions to destination guides, concept-based landing pages, and detailed FAQs, we create and manage content that helps customers discover exactly what they're looking for. The Web Infrastructure team develops and maintains these content management capabilities, improving our customers' experience through AI-powered content generation and smart translation systems. We're advancing how travel content is managed at scale while building systems that support our international expansion. The Senior Software Engineer will shape the future of our content capabilities. You'll work on enhancing our content management system, building automation for content generation and translation, and developing scalable solutions that power our growth into new markets. This role puts you at the center of our efforts to deliver high-quality, localised content that helps customers find their perfect holiday. Your day-to-day: Design and implement AI-powered content enhancement pipelines for hotel descriptions, facilities, and classifications. Develop and maintain our scalable, self-serve content management system in Sanity. Automate content management and translation processes across multiple languages and markets. Build and enhance tools for efficient content reuse and internationalisation. Collaborate with content teams to streamline their workflows and implement new features. Support the development of data products and reporting for content operations. Supporting other teams in scaling content models for reuse and internationalisation. Your skillset: A proven track record of building and operating distributed web systems at scale. Algorithms, data structures. Performance, scalability. Web services, REST, HTTP. Containers, cloud. Testing, reliability, monitoring. Expertise in several programming languages and paradigms - our systems are written in TypeScript, Java, Golang, Rust, Python and others. Strong focus on solving user problems and delivering business value through technology. Ability to collaborate with cross-functional teams to drive efficiency and innovation. Desirable Proven experience in building and maintaining content management systems at scale (Sanity experience is a plus). Strong understanding of content modeling, internationalisation, and localisation principles. Experience with modern CMS platforms. Experience with automation and content workflow optimisation. Hands-on experience with generative AI models for content generation and enhancement. Experience with content optimisation and SEO. Background in developing multilingual content systems. Perks of joining us: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. The interview journey: 1st stage interview with two engineers from the team. Tech challenge - you can choose between a live and take home option. Final stage - consisting of discussions around three key areas. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
