Select how often (in days) to receive an alert: Create Alert Date: May 29, 2025 Location: London, GB If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions ), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa ), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network ), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. Job Title:Nuance Sales Representative (SW) Location: South West Contract: Permanent/Full Time Your role We are seeking a motivated and results-driven Sales Representative to drive the success of our new product category, Nuance Audio, which integrates advanced AI-powered audio technology into eyewear solutions. This innovative product targets individuals with mild hearing loss and offers a unique, lifestyle-enhancing experience by combining cutting-edge audio technology with our comprehensive lens portfolio. As a Sales Representative, you will play a pivotal role in positioning Nuance Audio as a transformative solution and achieving sales growth in your assigned territory. Main responsibilities: Sales and Business Development: Identify and engage potential customers, including retailers, distributors, and healthcare professionals. Build and maintain strong relationships with key decision-makers and stakeholders. Present and demonstrate the unique features and benefits of Nuance Audio as part of a complete eyewear solution. Develop and execute territory sales plans to meet and exceed sales targets. Product Expertise and Training: Develop deep product knowledge, including technical specifications and customer use cases. Provide training to retail and healthcare partners to ensure effective product positioning and customer support. Stay informed about updates to the product and competitive offerings to maintain a strong value proposition. Act as a trusted advisor to customers by understanding their needs and recommending tailored solutions. Conduct regular follow-ups with customers to ensure satisfaction and identify upsell opportunities. Gather and document customer feedback to share with marketing and product teams for continuous improvement. Monitor market trends, competitor activities, and customer preferences to inform sales strategies. Provide insights and recommendations to support the development of marketing and promotional campaigns. Reporting and Administration: Maintain accurate records of sales activities, customer interactions, and pipeline progress using CRM tools. Prepare and submit regular sales reports and forecasts to track performance against targets. Achieve or exceed monthly, quarterly, and annual sales targets. Develop and execute detailed territory sales plans, including account prioritization and growth strategies. Conduct a set number of product demonstrations and training sessions for retailers and healthcare partners per month. Establish and maintain a pipeline of qualified leads, ensuring consistent follow-up and conversion. Deliver regular reports on sales activities, customer feedback, and market insights. Build and maintain long-term relationships with key accounts to ensure customer satisfaction and loyalty. Collaborate with cross-functional teams to support promotional campaigns and product launches. Track and report key performance metrics, such as lead conversion rates, average deal size, and territory coverage Main requirements: Strong interpersonal and relationship-building skills. Excellent communication and presentation abilities. Persuasive selling techniques and consultative sales approach. Technical aptitude to understand and explain AI-powered audio and eyewear integration. Proficiency in CRM platforms (e.g., Salesforce) and sales reporting tools. Time management and organizational skills to manage a diverse customer base effectively. Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree. 3+ years of experience in sales, preferably in healthcare, eyewear, or technology industries. Proven track record of meeting or exceeding sales targets. Experience selling innovative or technical products is highly desirable. Willingness to travel within the assigned territory to meet customers and attend events. Multilingual skills are an advantage, particularly for EMEA region sales roles. Core Competencies: Customer Focus: A deep understanding of customer needs and a commitment to delivering tailored solutions. Results Orientation: Driven to achieve and exceed sales targets with a proactive and goal-oriented approach. Adaptability: Ability to thrive in a dynamic environment and adjust strategies to evolving market conditions. Collaboration: Strong team player with the ability to work effectively with cross-functional teams. Market Acumen: Knowledge of the healthcare, eyewear, or technology sectors to navigate the sales landscape effectively. Problem-Solving: Innovative thinking to address customer challenges and overcome objections. What We Offer: Opportunity to represent a category-defining product within a global leader in eye care and eyewear. Competitive salary and commission structure. Professional growth opportunities within a collaborative and innovative environment. Access to cutting-edge tools and resources to support your sales efforts. If you are a driven sales professional passionate about innovation and improving lives through technology, we invite you to join our team and be a part of the Nuance Audio journey. Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Jun 29, 2025
Full time
Select how often (in days) to receive an alert: Create Alert Date: May 29, 2025 Location: London, GB If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions ), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa ), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network ), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. Job Title:Nuance Sales Representative (SW) Location: South West Contract: Permanent/Full Time Your role We are seeking a motivated and results-driven Sales Representative to drive the success of our new product category, Nuance Audio, which integrates advanced AI-powered audio technology into eyewear solutions. This innovative product targets individuals with mild hearing loss and offers a unique, lifestyle-enhancing experience by combining cutting-edge audio technology with our comprehensive lens portfolio. As a Sales Representative, you will play a pivotal role in positioning Nuance Audio as a transformative solution and achieving sales growth in your assigned territory. Main responsibilities: Sales and Business Development: Identify and engage potential customers, including retailers, distributors, and healthcare professionals. Build and maintain strong relationships with key decision-makers and stakeholders. Present and demonstrate the unique features and benefits of Nuance Audio as part of a complete eyewear solution. Develop and execute territory sales plans to meet and exceed sales targets. Product Expertise and Training: Develop deep product knowledge, including technical specifications and customer use cases. Provide training to retail and healthcare partners to ensure effective product positioning and customer support. Stay informed about updates to the product and competitive offerings to maintain a strong value proposition. Act as a trusted advisor to customers by understanding their needs and recommending tailored solutions. Conduct regular follow-ups with customers to ensure satisfaction and identify upsell opportunities. Gather and document customer feedback to share with marketing and product teams for continuous improvement. Monitor market trends, competitor activities, and customer preferences to inform sales strategies. Provide insights and recommendations to support the development of marketing and promotional campaigns. Reporting and Administration: Maintain accurate records of sales activities, customer interactions, and pipeline progress using CRM tools. Prepare and submit regular sales reports and forecasts to track performance against targets. Achieve or exceed monthly, quarterly, and annual sales targets. Develop and execute detailed territory sales plans, including account prioritization and growth strategies. Conduct a set number of product demonstrations and training sessions for retailers and healthcare partners per month. Establish and maintain a pipeline of qualified leads, ensuring consistent follow-up and conversion. Deliver regular reports on sales activities, customer feedback, and market insights. Build and maintain long-term relationships with key accounts to ensure customer satisfaction and loyalty. Collaborate with cross-functional teams to support promotional campaigns and product launches. Track and report key performance metrics, such as lead conversion rates, average deal size, and territory coverage Main requirements: Strong interpersonal and relationship-building skills. Excellent communication and presentation abilities. Persuasive selling techniques and consultative sales approach. Technical aptitude to understand and explain AI-powered audio and eyewear integration. Proficiency in CRM platforms (e.g., Salesforce) and sales reporting tools. Time management and organizational skills to manage a diverse customer base effectively. Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree. 3+ years of experience in sales, preferably in healthcare, eyewear, or technology industries. Proven track record of meeting or exceeding sales targets. Experience selling innovative or technical products is highly desirable. Willingness to travel within the assigned territory to meet customers and attend events. Multilingual skills are an advantage, particularly for EMEA region sales roles. Core Competencies: Customer Focus: A deep understanding of customer needs and a commitment to delivering tailored solutions. Results Orientation: Driven to achieve and exceed sales targets with a proactive and goal-oriented approach. Adaptability: Ability to thrive in a dynamic environment and adjust strategies to evolving market conditions. Collaboration: Strong team player with the ability to work effectively with cross-functional teams. Market Acumen: Knowledge of the healthcare, eyewear, or technology sectors to navigate the sales landscape effectively. Problem-Solving: Innovative thinking to address customer challenges and overcome objections. What We Offer: Opportunity to represent a category-defining product within a global leader in eye care and eyewear. Competitive salary and commission structure. Professional growth opportunities within a collaborative and innovative environment. Access to cutting-edge tools and resources to support your sales efforts. If you are a driven sales professional passionate about innovation and improving lives through technology, we invite you to join our team and be a part of the Nuance Audio journey. Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Brand Account Manager - Tiffany, Moncler & Giorgio Armani (North England, Scotland & Ireland) Date: May 31, 2025 Brand: Operations OO Location: London, GB If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions ), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa ), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network ), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. Job Title: Brand Account Manager - Tiffany, Moncler & Giorgio Armani Location: North England, Scotland & Ireland Contract: Permanent Your role As a Frames Brand Account Manager, you are responsible for the delivery of targeted sales for your territory across the North England, Scotland & Ireland. Main responsibilities: Guarantee sales in your area by delivering individual targeted sales volumes, values, return rates, and brand distribution and penetration objectives by effectively identifying and meeting customer needs; Develop business by building relations with customers and visiting them periodically; Effective territory coverage - you will ensure frequency of visits and a consistent level of service for all customers in accordance with company guidelines; Driving customer recommendation - ensuring effective brand, product, and visual merchandising training for your customers' sales and/or dispensing staff to ensure that our customers not only buy our products, but actively recommend them; Deliver presentations of new & seasonal collections to clients at least two times per year for registration of orders in accordance with adopted annual plan of the Company; Follow up new leads and referrals resulting from field activity; Support local and international events and trade marketing and visual merchandising initiatives; Keep product range at clients' outlets, quality and quantity of stock and store supplies under control, ensure that orders input is done in a timely manner and control on orders execution; Identify and resolve client concerns related to EssilorLuxottica products and services; Guarantee respect and correct deployment of commercial policy. Main requirements: A 'can do' attitude - be performance aware and performance responsible, take full ownership for personal and team results while continually striving to find new ways to improve; Effective planning - implementing an effective customer contact strategy: demonstrating a consistent, and effective customer meeting schedule and routinely scheduling future appointments at the end of each call, building effective 'bottom up' customer goals in order to deliver objectives; Being an active team member - creating internal and external business partnerships, showing willingness to share ideas and actively supporting other members of the team and other company functions. Ideally knowledge of eyewear, sports enthusiast, experience selling branded sports eyewear/clothing/equipment and/or have an understanding of the Optical Industry/world. Have a full, clean driving license (essential); Have demonstrable customer service and selling experience, ideally in a field sales environment. Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application. Job Segment: Marketing Manager, Merchandising, Ophthalmic, Branding, Social Media, Marketing, Retail, Healthcare Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
Jun 29, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Brand Account Manager - Tiffany, Moncler & Giorgio Armani (North England, Scotland & Ireland) Date: May 31, 2025 Brand: Operations OO Location: London, GB If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions ), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa ), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network ), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. Job Title: Brand Account Manager - Tiffany, Moncler & Giorgio Armani Location: North England, Scotland & Ireland Contract: Permanent Your role As a Frames Brand Account Manager, you are responsible for the delivery of targeted sales for your territory across the North England, Scotland & Ireland. Main responsibilities: Guarantee sales in your area by delivering individual targeted sales volumes, values, return rates, and brand distribution and penetration objectives by effectively identifying and meeting customer needs; Develop business by building relations with customers and visiting them periodically; Effective territory coverage - you will ensure frequency of visits and a consistent level of service for all customers in accordance with company guidelines; Driving customer recommendation - ensuring effective brand, product, and visual merchandising training for your customers' sales and/or dispensing staff to ensure that our customers not only buy our products, but actively recommend them; Deliver presentations of new & seasonal collections to clients at least two times per year for registration of orders in accordance with adopted annual plan of the Company; Follow up new leads and referrals resulting from field activity; Support local and international events and trade marketing and visual merchandising initiatives; Keep product range at clients' outlets, quality and quantity of stock and store supplies under control, ensure that orders input is done in a timely manner and control on orders execution; Identify and resolve client concerns related to EssilorLuxottica products and services; Guarantee respect and correct deployment of commercial policy. Main requirements: A 'can do' attitude - be performance aware and performance responsible, take full ownership for personal and team results while continually striving to find new ways to improve; Effective planning - implementing an effective customer contact strategy: demonstrating a consistent, and effective customer meeting schedule and routinely scheduling future appointments at the end of each call, building effective 'bottom up' customer goals in order to deliver objectives; Being an active team member - creating internal and external business partnerships, showing willingness to share ideas and actively supporting other members of the team and other company functions. Ideally knowledge of eyewear, sports enthusiast, experience selling branded sports eyewear/clothing/equipment and/or have an understanding of the Optical Industry/world. Have a full, clean driving license (essential); Have demonstrable customer service and selling experience, ideally in a field sales environment. Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application. Job Segment: Marketing Manager, Merchandising, Ophthalmic, Branding, Social Media, Marketing, Retail, Healthcare Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
Select how often (in days) to receive an alert: Create Alert If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions ), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa ), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network ), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. In this position you will act at as a Opex Controller to the UKI EssilorLuxottica Group across our Frames & Lenses businesses. You will have number of core accountabilities in the role, including: Ensure accurate and timely financial reporting of OPEX (e.g. correct accounting postings, good / service receipts, provisions, accounts, CC, Cost accruals determination / coordination of postings) Assist in the preparation of financial forecasts, and monitor variances against forecasts and KPIs Review monthly spends by category vs LY & Budget/latest forecast and challenge deviations and understand the impact of the main cost drivers: HC, inflations, etc Act as a business partner to department heads, providing financial guidance and support on expense management. Monitor and analyze selling costs, including sales commissions, promotional expenses, travel, and other sales-related expenditures. Conduct in-depth analysis of selling cost drivers, identifying opportunities for cost reduction and efficiency improvements Collaborate with cross-functional teams on projects and initiatives as required You will bring the following skills and experience to the role: 2-5 years experience in cost control, financial reporting, planning & analysis. Excellent communication and presentation skills. Ability to build rapport with wide range of colleagues across the organisation. An ability to self-manage, motivate and work on your own initiative. Manage multiple tasks across a variety of functions to meet deadlines. The ability to investigate a problem or situation beyond routine questioning. Attention to detail and ability to thrive within a fast moving environment. Analytical and problem solving skills. Proficiency in SAP accounting system and advanced Excel skills. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Jun 17, 2025
Full time
Select how often (in days) to receive an alert: Create Alert If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions ), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa ), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network ), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. In this position you will act at as a Opex Controller to the UKI EssilorLuxottica Group across our Frames & Lenses businesses. You will have number of core accountabilities in the role, including: Ensure accurate and timely financial reporting of OPEX (e.g. correct accounting postings, good / service receipts, provisions, accounts, CC, Cost accruals determination / coordination of postings) Assist in the preparation of financial forecasts, and monitor variances against forecasts and KPIs Review monthly spends by category vs LY & Budget/latest forecast and challenge deviations and understand the impact of the main cost drivers: HC, inflations, etc Act as a business partner to department heads, providing financial guidance and support on expense management. Monitor and analyze selling costs, including sales commissions, promotional expenses, travel, and other sales-related expenditures. Conduct in-depth analysis of selling cost drivers, identifying opportunities for cost reduction and efficiency improvements Collaborate with cross-functional teams on projects and initiatives as required You will bring the following skills and experience to the role: 2-5 years experience in cost control, financial reporting, planning & analysis. Excellent communication and presentation skills. Ability to build rapport with wide range of colleagues across the organisation. An ability to self-manage, motivate and work on your own initiative. Manage multiple tasks across a variety of functions to meet deadlines. The ability to investigate a problem or situation beyond routine questioning. Attention to detail and ability to thrive within a fast moving environment. Analytical and problem solving skills. Proficiency in SAP accounting system and advanced Excel skills. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. Fixed Term Contract - 12 months. Fluent/High level of Dutch, French & English JOB SCOPE AND MAIN RESPONSIBILITIES: To give a friendly, first-class customer service to all our wholesale customers in the North Europe region via phone, e-mail and B2B platform communications. AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES: Primarily assisting our Benelux wholesale customers in Dutch (80%) and French (20%) & occasionally customers from other regions; Handling cross-category inbound enquiries (frame, apparel and other) by telephone & email; to proactively offer an alternative solution or product if the original request is not possible; Actioning proactive outbound campaigns on matters such as product information, upcoming events, out of stock & service initiatives. Support customers to navigate through our B2B platform & with any information regarding aftersales processes. Maintain highest level of proactive service - every customer is important. Collaborate closely with team members through daily interactions and work efficiently with other departments. Keep up-to-date with latest product releases and communications from EssilorLuxottica. Exceeding customer expectations no matter the type of enquiry by making each customer feel that nothing is too much trouble for us. Significantly contributing to the department's KPIs through working as a team player and individual performance. Ongoing development of product and customer knowledge. TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE Customer service skills (active listening, problem-solving mentality, showing compassion, taking ownership). Communication skills: the ability to use effective verbal and written communication skills through various platforms (to customers and colleagues alike). Computer skills such as competency with using the Microsoft Office suite (Word, Excel, Powerpoint) & website navigation. Preferable experience, working with SAP and/or Customer Relationship Management systems, Genesys Cloud. Professional attitude when dealing with our customers & colleagues. Have an excellent standard of telephone manner & written skills. Be able to self-motivate, organise, show initiative and willingness to learn. Be motivated by working in a remote working environment. Working as a team player by helping others when needed & to actively contribute to group discussions. Acting as a guardian of our EssilorLuxottica culture - leading by example in all the above; maintaining focus on brand building as the cornerstone of our success. LANGUAGES: Language skills: Native/fluent or high level of Dutch and French, high level of English. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Jun 06, 2025
Full time
If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. Fixed Term Contract - 12 months. Fluent/High level of Dutch, French & English JOB SCOPE AND MAIN RESPONSIBILITIES: To give a friendly, first-class customer service to all our wholesale customers in the North Europe region via phone, e-mail and B2B platform communications. AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES: Primarily assisting our Benelux wholesale customers in Dutch (80%) and French (20%) & occasionally customers from other regions; Handling cross-category inbound enquiries (frame, apparel and other) by telephone & email; to proactively offer an alternative solution or product if the original request is not possible; Actioning proactive outbound campaigns on matters such as product information, upcoming events, out of stock & service initiatives. Support customers to navigate through our B2B platform & with any information regarding aftersales processes. Maintain highest level of proactive service - every customer is important. Collaborate closely with team members through daily interactions and work efficiently with other departments. Keep up-to-date with latest product releases and communications from EssilorLuxottica. Exceeding customer expectations no matter the type of enquiry by making each customer feel that nothing is too much trouble for us. Significantly contributing to the department's KPIs through working as a team player and individual performance. Ongoing development of product and customer knowledge. TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE Customer service skills (active listening, problem-solving mentality, showing compassion, taking ownership). Communication skills: the ability to use effective verbal and written communication skills through various platforms (to customers and colleagues alike). Computer skills such as competency with using the Microsoft Office suite (Word, Excel, Powerpoint) & website navigation. Preferable experience, working with SAP and/or Customer Relationship Management systems, Genesys Cloud. Professional attitude when dealing with our customers & colleagues. Have an excellent standard of telephone manner & written skills. Be able to self-motivate, organise, show initiative and willingness to learn. Be motivated by working in a remote working environment. Working as a team player by helping others when needed & to actively contribute to group discussions. Acting as a guardian of our EssilorLuxottica culture - leading by example in all the above; maintaining focus on brand building as the cornerstone of our success. LANGUAGES: Language skills: Native/fluent or high level of Dutch and French, high level of English. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Select how often (in days) to receive an alert: Create Alert If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions ), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa ), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network ), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. Job Summary As the Business Leader of EMEA Value Eyewear, you will lead and drive the strategic, operational, and financial performance of the business. You will oversee all aspects of business operations, including sales, marketing, customer experience, supply chain, and team management. The role requires a strong leader with a deep understanding of e-commerce, optical retail, and customer-centric business models. The scope of business includes but not limited to Glasses Direct Key Responsibilities Strategic Leadership: Develop and execute the business strategy to drive growth, profitability, and market share. Operational Oversight: Oversee daily operations, ensuring seamless integration across departments (sales, marketing, customer service, logistics). Financial Management: Own the P&L for the EMEA business, setting and achieving revenue, margin, and profitability targets. Customer Experience: Ensure a superior customer journey from product selection to post-purchase support, focusing on improving NPS and customer loyalty. Team Leadership: Build and manage a high-performing team, fostering a collaborative and motivated work culture. Market Analysis: Conduct competitive and market analysis to identify trends, risks, and opportunities; adjust strategies accordingly. Stakeholder Engagement: Liaise with corporate headquarters and other key stakeholders to align local strategies with global objectives. Compliance and Quality Assurance: Ensure adherence to industry regulations, quality standards, and best practices in optical retail. Qualifications and Skills Education: Bachelor's degree in business, Marketing, or a related field; MBA preferred. Experience: 8-10 years of experience in e-commerce, retail, or optical industries, with at least 5 years in a senior management role. Proven Leadership: Demonstrated success in managing cross functional teams and delivering business results. Financial Acumen: Strong experience in P&L management, budgeting, and financial analysis. Analytical Skills: Proficiency in using data and KPIs to drive decision-making. Communication: Excellent written and verbal communication skills with an ability to influence at all levels. Adaptability: Comfortable working in a fast-paced, dynamic environment. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Feb 19, 2025
Full time
Select how often (in days) to receive an alert: Create Alert If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions ), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa ), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network ), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. Job Summary As the Business Leader of EMEA Value Eyewear, you will lead and drive the strategic, operational, and financial performance of the business. You will oversee all aspects of business operations, including sales, marketing, customer experience, supply chain, and team management. The role requires a strong leader with a deep understanding of e-commerce, optical retail, and customer-centric business models. The scope of business includes but not limited to Glasses Direct Key Responsibilities Strategic Leadership: Develop and execute the business strategy to drive growth, profitability, and market share. Operational Oversight: Oversee daily operations, ensuring seamless integration across departments (sales, marketing, customer service, logistics). Financial Management: Own the P&L for the EMEA business, setting and achieving revenue, margin, and profitability targets. Customer Experience: Ensure a superior customer journey from product selection to post-purchase support, focusing on improving NPS and customer loyalty. Team Leadership: Build and manage a high-performing team, fostering a collaborative and motivated work culture. Market Analysis: Conduct competitive and market analysis to identify trends, risks, and opportunities; adjust strategies accordingly. Stakeholder Engagement: Liaise with corporate headquarters and other key stakeholders to align local strategies with global objectives. Compliance and Quality Assurance: Ensure adherence to industry regulations, quality standards, and best practices in optical retail. Qualifications and Skills Education: Bachelor's degree in business, Marketing, or a related field; MBA preferred. Experience: 8-10 years of experience in e-commerce, retail, or optical industries, with at least 5 years in a senior management role. Proven Leadership: Demonstrated success in managing cross functional teams and delivering business results. Financial Acumen: Strong experience in P&L management, budgeting, and financial analysis. Analytical Skills: Proficiency in using data and KPIs to drive decision-making. Communication: Excellent written and verbal communication skills with an ability to influence at all levels. Adaptability: Comfortable working in a fast-paced, dynamic environment. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Select how often (in days) to receive an alert: Create Alert If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. In this position, you will act as an Opex Controller to the UKI EssilorLuxottica Group across our Frames & Lenses businesses. You will have a number of core accountabilities in the role, including: Ensure accurate and timely financial reporting of OPEX (e.g. correct accounting postings, good/service receipts, provisions, accounts, CC, Cost accruals determination/coordinating postings). Assist in the preparation of financial forecasts, and monitor variances against forecasts and KPIs. Review monthly spends by category vs LY & Budget/latest forecast and challenge deviations and understand the impact of the main cost drivers: HC, inflations, etc. Act as a business partner to department heads, providing financial guidance and support on expense management. Monitor and analyze selling costs, including sales commissions, promotional expenses, travel, and other sales-related expenditures. Conduct in-depth analysis of selling cost drivers, identifying opportunities for cost reduction and efficiency improvements. Collaborate with cross-functional teams on projects and initiatives as required. You will bring the following skills and experience to the role: 2-5 years experience in cost control, financial reporting, planning & analysis. Excellent communication and presentation skills. Ability to build rapport with a wide range of colleagues across the organization. An ability to self-manage, motivate and work on your own initiative. Manage multiple tasks across a variety of functions to meet deadlines. The ability to investigate a problem or situation beyond routine questioning. Attention to detail and ability to thrive within a fast-moving environment. Analytical and problem-solving skills. Proficiency in SAP accounting system and advanced Excel skills. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Feb 17, 2025
Full time
Select how often (in days) to receive an alert: Create Alert If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Your with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible. In this position, you will act as an Opex Controller to the UKI EssilorLuxottica Group across our Frames & Lenses businesses. You will have a number of core accountabilities in the role, including: Ensure accurate and timely financial reporting of OPEX (e.g. correct accounting postings, good/service receipts, provisions, accounts, CC, Cost accruals determination/coordinating postings). Assist in the preparation of financial forecasts, and monitor variances against forecasts and KPIs. Review monthly spends by category vs LY & Budget/latest forecast and challenge deviations and understand the impact of the main cost drivers: HC, inflations, etc. Act as a business partner to department heads, providing financial guidance and support on expense management. Monitor and analyze selling costs, including sales commissions, promotional expenses, travel, and other sales-related expenditures. Conduct in-depth analysis of selling cost drivers, identifying opportunities for cost reduction and efficiency improvements. Collaborate with cross-functional teams on projects and initiatives as required. You will bring the following skills and experience to the role: 2-5 years experience in cost control, financial reporting, planning & analysis. Excellent communication and presentation skills. Ability to build rapport with a wide range of colleagues across the organization. An ability to self-manage, motivate and work on your own initiative. Manage multiple tasks across a variety of functions to meet deadlines. The ability to investigate a problem or situation beyond routine questioning. Attention to detail and ability to thrive within a fast-moving environment. Analytical and problem-solving skills. Proficiency in SAP accounting system and advanced Excel skills. Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.