Jul 28, 2025
Full time
Purpose of the Role: To ensure that the systems supporting existing business processes work correctly and efficiently, and that applications maintenance and support are delivered within SLA. To maintain essential IT hardware used in operations within the DCs, ensure swap outs and spare parts are available to guarantee high availability and minimal downtime. Work with the Business to scope, design, develop, and implement new or enhanced business requirements. Support and provide consultation to the operations management team to improve efficiencies or address challenges. Be a member of the wider Clarks logistics team managing the day-to-day distribution centre operations. Job Overview : People: No direct reports but coordination with other analysts and specialists in different workstream verticals. Key Relationships: Business teams and Managers, DC Process Owners, DC Operation Managers, DC Shop Floor FTEs, and super users. IT Department: Application Leaders, Senior Project Managers, Service Teams, Business Integration Team. External software providers - e.g., HighJump/Knapp. External service providers - e.g., Maersk/Ensign/Avalon. External consulting partners. Impact on the Business: This role is critical for the business. The support and service provided on logistics applications ensure system uptime, which is essential for meeting fulfilment and SLA targets across all channels. Downtime can lead to financial losses and customer dissatisfaction. The logistics analyst must make key decisions to resolve issues swiftly and restore systems, ensuring their actions do not cause additional problems.