Aspen People

Director of Customer Experience Link Group Falkirk/Hybrid £92,664 - £112,651 p.a. Full-time More information can be found on our dedicated recruitment microsite: Are you a visionary leader passionate about customer experience, data-driven service transformation, and leading change? Link Group is seeking an exceptional Director of Customer Experience to shape and drive the Group's ambitious and high-impact Customer Experience Strategy. This is a pivotal, senior leadership role that sits within the Communities Directorate and carries the opportunity to influence meaningful change across the Link Group's broad portfolio. This newly formed directorate isn't about traditional housing or digital services - it's a strategic reimagining of how we engage with our customers. People, data, change and technology are the pillars of this transformation. You'll lead the co-design and delivery of a unified Customer Hub - a responsive, intelligent, and customer-first model of service - leading a newly formed and skilled team of colleagues. The role is based at Watling House in Falkirk, with limited travel required, and offers a collaborative and supportive environment under a values-led executive team. Our challenge is clear. As Link has grown, so has the volume and complexity of customer contact. The way we operate must evolve to match this. From reducing call volumes and wait times to enabling seamless digital self-service, our goals are to eliminate duplication, enhance customer satisfaction, and build services that anticipate and meet the diverse needs of our customers. This means introducing automation, implementing skills-based routing, and leveraging powerful CRM and CCaaS platforms to deliver a consistent and intuitive experience across all channels. You'll bring strong leadership experience in customer engagement from any large-scale customer-facing industry, with a deep understanding of modern CX methodologies, including journey mapping, agile test-and-learn approaches, and digital self-service design. You don't need to be a technologist, but you must be tech-savvy - able to align digital capabilities with what customers truly want and need. Experience managing transformation at scale and leading cultural change will be vital. This is more than a service improvement initiative - it's about embedding a customer-first ethos at the heart of everything we do. You'll have the strategic scope to implement systems and tools that translate real-time data into meaningful insights, enabling predictive, personalised, and proactive service. You'll also play a key role in shaping the wider Group's business planning and strategy. If you are inspired by the opportunity to lead a programme of genuine impact - improving lives, building trust, and setting new standards in service excellence - then we would love to hear from you. For a confidential discussion about the role, get in touch with Nigel Fortnum or David Currie at Aspen People on . More information can be found on our dedicated recruitment microsite at: Closing date for applications: Monday 28th July 2025 To apply, please submit your CV and cover letter(as one combined document)via the apply button.If you are unable to combine your documents, then please email your cover letter to Offers of appointment are subject to the receipt of satisfactory references and proof of eligibility to work in the UK.

Deputy Chief Executive Officer £80,607- £88,312 Montrose Candidates should be located within a reasonable distance to commute to Montrose or be willing to relocate. Reasonable relocation expenses can be provided, if applicable. Rossie is seeking an exceptional strategic leader to take on the role of Deputy Chief Executive Officer (DCEO) at a critical moment in its organisational journey. With the incoming CEO taking up post in July 2025, the DCEO will play a key role in supporting the delivery of Rossie's mission to improve the life chances of children and young people through trauma-informed, rights-based care, education and secure services. The Role Reporting directly to the CEO and forming part of the Senior Leadership and Management Team (SLMT), the DCEO will provide strategic and operational oversight across all internal services, including secure care, residential care and education. This is a senior leadership role that requires an individual capable of managing complexity, bringing cohesion to multi-disciplinary teams, and sustaining a strong internal culture grounded in values and outcomes. Working closely with the Heads of Care, Education, and Specialist Intervention Services, the DCEO will focus on aligning operational delivery and ensuring that young people experience joined-up, high-quality support throughout their journey with Rossie. The DCEO will focus on internal leadership, service performance, staff development, and delivery of the strategic plan. The successful candidate must be confident deputising for the CEO when required and able to hold accountability for internal consistency, cohesion, and quality. Key Responsibilities Provide leadership and strategic oversight across Rossie's core operational services, ensuring alignment and shared responsibility for outcomes across care, secure and education. Lead, coach and support senior managers, setting clear expectations and building a collaborative and high-performing culture. Act as a key internal driver for reducing restrictive practices and embedding trauma-informed, rights-based approaches. Deliver effective project and change management across services; experience with innovation, bids, or service development would be advantageous. Support strategic development and business planning, with a particular focus on secure care as a growing and evolving part of the organisation. Lead on service-level governance, ensuring standards align with inspection requirements and national care frameworks. Serve as a trusted deputy to the CEO, stepping in to lead the organisation when required and contributing to long-term succession planning. The person Rossie is seeking a capable and compassionate leader who brings a balance of operational rigour, emotional intelligence, and strategic insight. Secure care experience - particularly in the Scottish or English context - is welcomed but not essential. Essential attributes include: Significant senior leadership experience in a complex setting such as care, education, justice, health or local government. Experience of leading multi-disciplinary teams and managing operational delivery at scale. Strong interpersonal skills and the ability to influence, align and motivate teams with diverse professional backgrounds. A proven ability to deliver projects or service developments, ideally with an understanding of funding, commissioning or bid processes. A values-driven approach, with a clear commitment to rights-based, trauma-informed practice. Sound understanding of governance, risk, inspection and safeguarding requirements. Ability to work on-site full-time, with a willingness to relocate if required (accommodation support available). This role requires someone who can balance authority with empathy, provide strong leadership while enabling others, and who is comfortable operating at executive level in a dynamic, fast-moving environment. The ideal candidate will be capable of building a strong working relationship with the CEO, complementing their direct leadership style with a thoughtful, collaborative approach. This is a rare opportunity to join a well-established, mission-led organisation at a time of positive change and ambition. The DCEO will play a key role in strengthening Rossie's impact, driving forward its commitment to excellence, and championing the rights and voices of children and young people. If this sounds like you, you can contact Lauryn Pringle or Debbie Shields at Aspen People for a confidential discussion about the role on . More information can be found on our dedicated recruitment microsite at: Closing date for applications: Monday 21 st July 2025 To apply, please submit your CV and cover letter(as one combined document)via the apply button.If you are unable to combine your documents, then please email your cover letter to Offers of appointment are subject to the receipt of satisfactory references and proof of eligibility to work in the UK.

Director of Policy and Fundraising Glasgow/hybrid working, with flexibility to occasionally travel £63,383 The Scottish Refugee Council The Scottish Refugee Council, established in 1985, is an independent charity dedicated to supporting individuals seeking refugee protection in Scotland. Each year, they assist thousands of men, women, and children in rebuilding their lives by providing practical support, advice, and advocacy. Their comprehensive services include guidance on housing, healthcare, education, and employment, ensuring that refugees can integrate successfully into Scottish society. Beyond direct support, the Council actively campaigns for a fairer, more humane asylum system and works to increase public understanding of refugee issues. Their vision is a Scotland where all people seeking refugee protection are welcomed, have their human rights and dignity respected, and are empowered to achieve their full potential. The Role We are seeking a dynamic Director of Policy and Fundraising to shape and drive SRC's policy, advocacy, media, communications and fundraising strategies. As part of the Senior Leadership Team, you will play a pivotal role in influencing decision-makers, securing vital funding, and strengthening our external presence. Reporting to the Chief Executive Officer, you will lead a dedicated team, ensuring our work remains impactful and financially sustainable. This is an exciting opportunity to build on Scottish Refugee Council's strong foundation, forging key partnerships, amplifying refugee voices, and driving strategic development. The role involves engaging with government, funders, media, and the public while overseeing the organisation's income generation and external affairs strategy. Key priorities include shaping policy positions, managing stakeholder relationships, securing significant funding, and leading high-impact communications. The Person We are looking for an experienced senior leader with a background in policy development, fundraising, or external affairs. You will have a strong track record of securing major funding, influencing policy, and leading strategic initiatives. You should also have knowledge/experience of leading multidisciplinary departments. You will bring excellent communication, leadership, and relationship-building skills, with the ability to engage with key decision-makers across Scotland and the UK. Experience in the voluntary sector, government engagement, or asylum and refugee policy would be advantageous. If you are a strategic thinker with a passion for social justice and the leadership skills to drive real change, we would love to hear from you. For a confidential discussion regarding this role, please contact Debbie Shields or Afia Evans at Aspen People on . More information can be found on our dedicated recruitment microsite at: Closing date for applications is Monday 10 th March 2025. To apply, please submit your CV and cover letter (as one document) via the apply button. If you are unable to combine your documents, then please email your cover letter to .

Director of Services £63,383 Glasgow/hybrid working, with flexibility to occasionally travel The Scottish Refugee Council, established in 1985, is an independent charity dedicated to supporting individuals seeking refugee protection in Scotland. Each year, they assist thousands of men, women, and children in rebuilding their lives by providing practical support, advice, and advocacy. Their comprehensive services include guidance on housing, healthcare, education, and employment, ensuring that refugees can integrate successfully into Scottish society. Beyond direct support, the Council actively campaigns for a fairer, more humane asylum system and works to increase public understanding of refugee issues. Their vision is a Scotland where all people seeking refugee protection are welcomed, have their human rights and dignity respected, and are empowered to achieve their full potential. The Role The Director of Services at the Scottish Refugee Council is a key member of the Senior Leadership Team, responsible for the effective and efficient delivery of services across Scotland. This includes overseeing the operation of a free-phone helpline, client casework, and support for community organisations and practitioners through resource development, training, and network facilitation. Leading the Service Delivery Directorate, the Director will manage stakeholder relationships, drive service improvements, and ensure high standards of delivery. Working closely with the Chief Executive Officer and senior leadership, the successful postholder will play a strategic role in aligning service provision with the organisation's mission and objectives. The Person The Scottish Refugee Council is seeking a dynamic and experienced leader for the role of Director of Services. The ideal candidate will be educated to degree level in a relevant field, with a postgraduate management qualification or equivalent experience. They will have a proven track record in operational service delivery, managing large cross-functional teams, and leading complex service solutions. They will also have knowledge/experience of leading multidisciplinary departments. With strong leadership and people management skills, the successful post-holder will be able to inspire teams, drive process improvements, and implement change to enhance service quality. The role requires excellent stakeholder management, the ability to represent the organisation externally, and a deep understanding of issues affecting refugees and asylum seekers. Experience working with local authorities, the Scottish or UK Government, or the voluntary sector is highly desirable. Personally, they will be a strategic thinker with strong problem-solving abilities, resilience under pressure, and a commitment to Scottish Refugee Council's mission and values. This is a unique opportunity for a passionate and experienced leader to make a meaningful impact, shaping vital services that support refugees and asylum seekers across Scotland. If you have the skills, vision, and commitment to drive positive change, we'd love to hear from you and encourage you to apply. You can contact Lauryn Pringle or Debbie Shields at Aspen People for a confidential discussion about the role on . More information can be found on our dedicated recruitment microsite at: Closing date for applications is Monday 10 th March 2025. To apply, please submit your CV and cover letter (as one document) via the apply button. If you are unable to combine your documents, then please email your cover letter to .

From its early days in the Industrial Revolution, Scottish Canals has harnessed the power of Scotland's waterways as a channel for recreation and industry. Working for the people of Scotland, Scottish Canals builds on the prowess of the 19 th century engineers who dreamed up this magical landscape to the renaissance of the late 90s and the early 2000s which created the iconic The Falkirk Wheel and The Kelpies . Working for Scottish Canals is a unique opportunity to be a custodian of Scotland's past, present and future; you'll be an instrumental part in conserving, rethinking, and repurposing the canals of Scotland for the 21st century and beyond, visualising its transformation and modernisation for Scotland. This includes 141 miles of canal, 3,500 significant engineering structures, 19 reservoirs and 253 bridges. The Canals welcome over 3,000 transiting boats a year and 600 living-on-water moorings, but most importantly they are a community asset welcoming over 20 million visits along the towpaths to enjoy these special green and blue spaces. The role: As CEO of Scottish Canals, you will lead the organisation within Scotland's NDPB space; shaping strategy and vision to deliver public value in tourism, placemaking, responding to the climate emergency, tackling health inequalities, and supporting active travel. As Accountable Officer, the CEO reports to the Board and Scottish Ministers and is ultimately responsible to the Scottish Parliament. This is an exciting time to be joining Scottish Canals as the next five-year corporate strategy takes shape. They are determined to reimagine the canals for the future; providing navigation, innovation in managing water and new projects which support redevelopment of vacant and derelict land and potential for renewable energy generation. Ensuring employees and customers can enjoy and benefit from Scotland's canals is upmost importance. The successful candidate: We're looking for a bold and dynamic individual with a passion for Scotland's heritage and someone who sees potential in the nation's assets. You may come from another third sector or public sector environment with a national focus. At the core, you'll be able to demonstrate: Extensive and insightful strategic thinking and exceptional leadership skills. Ability to lead change in your organisation, shaping delivery to generate impact and enhance organisational sustainability. Excellence in financial management, governance, compliance, and balancing organisational risk and reward. You'll understand partnerships and be an excellent stakeholder manager, working alongside senior leaders to influence and negotiate on behalf of Scottish Canals' future vision. You'll be educated to degree level and be able to balance a perspective of working in an NDPB and government environment with exposure to a commercial setting. This is a Scotland-wide role that is offered on a full time and permanent basis and attracts a salary of circa £105k per annum. Although the role will be based in the Central Belt, with blended working, the successful candidate will have regular travel across Scotland therefore a valid UK driving licence is required. If you'd like to discuss this exciting role in more depth, please get in touch with Kate Kennedy or Debbie Shields on . To apply please submit your CV and supporting statement as one combined document via the apply button. Closing date for applications: Friday 13 th January 2023 Can't find what you're looking for? Register with us or get in touch below to arrange an informal consultation.

European Marketing Manager Hampshire £60,000-£70,000 + excellent benefits package Our client, a global market-leading manufacturer and distributor of agricultural solutions, is recruiting a European Marketing Manager, to be based near Andover, Hants. With an annual turnover of €700 million, ten manufacturing plants and twenty sales companies across the world, our client is ambitious in their thinking and focused in their approach, enjoying continued and sustained rapid growth. Partnering with some of the largest multi-national organisations, they provide their customers with an unrivalled level of customer support, technical expertise, and distribution excellence. Our client is looking to appoint an outstanding marketing manager with proven experience of leading a successful and effective strategic branding experience for its European Sales Companies. This role will create, develop, coordinate, and oversee the marketing strategies in the EU region, monitor and follow up marketing plan developments and work closely with each local sales company manager and the in-house HQ Marcom Department. The ideal candidate will understand European-wide regional marketing strategies and have at least 5 years' experience in a senior managerial role within a global sales focused organisation. You will have experience of building a branding experience and have led re-branding projects from start to finish. You will be an excellent communicator and strong relationship builder with senior management, sales teams and technical experts across a multi-cultural organisation. You need to bring European marketing-communications expertise and a passion for creative and innovative marketing concepts, across all platforms, including strong digital marketing exposure. Come with stellar project management skills, a desire to bring fresh new ideas and a proactive, collaborative attitude and you will fit right in to a dynamic, customer-focused team. Our client is a unique organisation looking for the right fit to join their diverse team. If you think this might be you, please get in touch with Nigel Fortnum at Aspen People for a confidential chat on . To apply, please visit the Aspen People website at You can also apply for this role by clicking the Apply Button.