Portfolio are proud to be exclusively representing our award-wining, global HR & Employment Law client in their search for a Litigation Solicitor, specialising in Employment Law. You will assist clients when they receive tribunal claims by assuming conduct of cases, from drafting responses to exchanging witness statements and conducting preliminary advocacy. This role sits within a busy, established team and business, offering clear progression pathways and continued development. Job Overview We are looking for a bright, confident, legally qualified individual, with employment law experience, to work in a dynamic team covering every aspect of preparing cases for Employment Tribunal hearings. The ideal candidate will be a qualified solicitor with recent litigation experience and will relish assuming responsibility for a caseload in a fast-paced but supportive environment. There is a strong emphasis on delivering a high standard of care and service to clients along with a firm commercial approach. We are looking for someone with good communication skills to be able to provide the level of service required. Day-to-Day Responsibilities Reviewing tribunal claims and drafting responses. Dealing with all aspects of document disclosure and the preparation of trial bundles or documents in the appropriate or agreed format for any hearing. Providing detailed merits and risk assessment to clients on all Employment Tribunal claims. Conduct any conciliation or settlement negotiations on behalf of the client, in accordance with the client's instructions (which are at all times to be in writing or documented in writing where instructions are given verbally). To regularly review the insurance position and update the most likely outcome following receipt of full client instructions and liaising with the Senior Management Team and Irwell to report on any cases, in particular indemnified cases, where there are concerns about the prospects of success. Corresponding with Tribunals, claimants' representatives and clients. Obtain all relevant and necessary documentation and to draft appropriate applications or responses on behalf of clients for their approval. Conduct preliminary advocacy in the Employment Tribunal by telephone, digitally or occasionally in person. Identify witnesses and assist in the preparation, drafting and finalising of witness statements. Provide support and assistance with the ongoing supervision of trainees and/or junior members of the team, as and when required. Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and to promoting new business opportunities by obtaining introductions for potential new clients. Ensuring that the requisite knowledge of employment law and technical skill is of the standard required in order to be able to carry out the work to the standards as outlined in this job description. Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free On-site Gym Company incentives, access to discount schemes 51876LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 27, 2026
Full time
Portfolio are proud to be exclusively representing our award-wining, global HR & Employment Law client in their search for a Litigation Solicitor, specialising in Employment Law. You will assist clients when they receive tribunal claims by assuming conduct of cases, from drafting responses to exchanging witness statements and conducting preliminary advocacy. This role sits within a busy, established team and business, offering clear progression pathways and continued development. Job Overview We are looking for a bright, confident, legally qualified individual, with employment law experience, to work in a dynamic team covering every aspect of preparing cases for Employment Tribunal hearings. The ideal candidate will be a qualified solicitor with recent litigation experience and will relish assuming responsibility for a caseload in a fast-paced but supportive environment. There is a strong emphasis on delivering a high standard of care and service to clients along with a firm commercial approach. We are looking for someone with good communication skills to be able to provide the level of service required. Day-to-Day Responsibilities Reviewing tribunal claims and drafting responses. Dealing with all aspects of document disclosure and the preparation of trial bundles or documents in the appropriate or agreed format for any hearing. Providing detailed merits and risk assessment to clients on all Employment Tribunal claims. Conduct any conciliation or settlement negotiations on behalf of the client, in accordance with the client's instructions (which are at all times to be in writing or documented in writing where instructions are given verbally). To regularly review the insurance position and update the most likely outcome following receipt of full client instructions and liaising with the Senior Management Team and Irwell to report on any cases, in particular indemnified cases, where there are concerns about the prospects of success. Corresponding with Tribunals, claimants' representatives and clients. Obtain all relevant and necessary documentation and to draft appropriate applications or responses on behalf of clients for their approval. Conduct preliminary advocacy in the Employment Tribunal by telephone, digitally or occasionally in person. Identify witnesses and assist in the preparation, drafting and finalising of witness statements. Provide support and assistance with the ongoing supervision of trainees and/or junior members of the team, as and when required. Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and to promoting new business opportunities by obtaining introductions for potential new clients. Ensuring that the requisite knowledge of employment law and technical skill is of the standard required in order to be able to carry out the work to the standards as outlined in this job description. Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free On-site Gym Company incentives, access to discount schemes 51876LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 51773LF The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 26, 2026
Full time
Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 51773LF The Portfolio Group are acting on behalf of our client in recruiting for this position.
Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 26, 2026
Full time
Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Graduate Sales Consultant London Competitive Base + Uncapped Commission (OTE £50k) We are excited to be partnering with a Global Leader in Information services who is on the lookout for ambitious Graduate/Entry Level Sales Executives to join their thriving and well established team. If you're motivated individual looking to break into B2B sales with a business that truly invests in it people, this the perfect opportunity for you! Key Responsibilities: You will play a crucial role in generating new business opportunities. You'll be the first point of contact with prospective clients, proactively reaching out to businesses. Identifying, qualifying and nurturing new business opportunities Maintaining a strong pipeline of prospects and updating CRM records. Collaborate with Business Development Managers to share insights and strategies What Our Client is Looking For: Recent University Graduate (past 2 years) ready to build a career in sales. Communication is key! Strong communication and natural ability to build rapport. Target Driven, self-motivated and financially motivated. Excellent organisational skills and attention to detail. What my client offers: A starting salary of £27,000 plus an OTE £60,000 in your first year Performance-based incentives, bonuses, and regular team celebrations to reward and acknowledge your hard work. Professional and supportive development with ongoing training, coaching and mentoring, plus opportunities for career advancement within the company. Clear progression path with a growing, high-performing company. How to Apply: If you are a motivated professional looking to break into the world of sales and take your career to the next level and reap the rewards of your dedication, apply now by sending your CV or click apply. I look forward to receiving your application! 49582GLR INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 24, 2026
Full time
Graduate Sales Consultant London Competitive Base + Uncapped Commission (OTE £50k) We are excited to be partnering with a Global Leader in Information services who is on the lookout for ambitious Graduate/Entry Level Sales Executives to join their thriving and well established team. If you're motivated individual looking to break into B2B sales with a business that truly invests in it people, this the perfect opportunity for you! Key Responsibilities: You will play a crucial role in generating new business opportunities. You'll be the first point of contact with prospective clients, proactively reaching out to businesses. Identifying, qualifying and nurturing new business opportunities Maintaining a strong pipeline of prospects and updating CRM records. Collaborate with Business Development Managers to share insights and strategies What Our Client is Looking For: Recent University Graduate (past 2 years) ready to build a career in sales. Communication is key! Strong communication and natural ability to build rapport. Target Driven, self-motivated and financially motivated. Excellent organisational skills and attention to detail. What my client offers: A starting salary of £27,000 plus an OTE £60,000 in your first year Performance-based incentives, bonuses, and regular team celebrations to reward and acknowledge your hard work. Professional and supportive development with ongoing training, coaching and mentoring, plus opportunities for career advancement within the company. Clear progression path with a growing, high-performing company. How to Apply: If you are a motivated professional looking to break into the world of sales and take your career to the next level and reap the rewards of your dedication, apply now by sending your CV or click apply. I look forward to receiving your application! 49582GLR INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Senior Sales Executive - Premium Experiences Want to sell unforgettable experiences at one of the world's most iconic stadiums? From Premier League football and NFL games to world-class concerts, boxing nights and major live events, you'll be at the heart of one of the most exciting commercial venues in the world. If you're ambitious, competitive and love the thrill of closing deals, this is your chance to combine a career in sales with the excitement of elite sport and live entertainment. Day-to-Day Selling premium hospitality packages, memberships and VIP experiences across an incredible calendar of events Building relationships with businesses and senior decision-makers Prospecting and generating your own pipeline through outbound activity and networking Managing the full sales cycle from first contact through to closing deals Entertaining clients on matchdays, NFL fixtures, concerts and other major events Identifying opportunities to upsell and grow existing client accounts Consistently achieving and exceeding ambitious sales targets You? A proven sales professional with a track record of delivering results Experience within B2B sales, hospitality, luxury, sponsorship, events or premium products Someone who enjoys picking up the phone, building relationships and winning new business A confident communicator who thrives in a fast-paced, target-driven environment Passion for sport, entertainment and creating exceptional customer experiences Why You'll Love It Work for one of the biggest names in world football Sell experiences across Premier League, NFL, concerts, boxing, rugby and major live events Every week is different with an incredible events calendar Uncapped earning potential with a premium product that people genuinely want to buy Apply today and become part of the team behind some of the biggest sporting and entertainment events in the world. 51800MSR INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 24, 2026
Full time
Senior Sales Executive - Premium Experiences Want to sell unforgettable experiences at one of the world's most iconic stadiums? From Premier League football and NFL games to world-class concerts, boxing nights and major live events, you'll be at the heart of one of the most exciting commercial venues in the world. If you're ambitious, competitive and love the thrill of closing deals, this is your chance to combine a career in sales with the excitement of elite sport and live entertainment. Day-to-Day Selling premium hospitality packages, memberships and VIP experiences across an incredible calendar of events Building relationships with businesses and senior decision-makers Prospecting and generating your own pipeline through outbound activity and networking Managing the full sales cycle from first contact through to closing deals Entertaining clients on matchdays, NFL fixtures, concerts and other major events Identifying opportunities to upsell and grow existing client accounts Consistently achieving and exceeding ambitious sales targets You? A proven sales professional with a track record of delivering results Experience within B2B sales, hospitality, luxury, sponsorship, events or premium products Someone who enjoys picking up the phone, building relationships and winning new business A confident communicator who thrives in a fast-paced, target-driven environment Passion for sport, entertainment and creating exceptional customer experiences Why You'll Love It Work for one of the biggest names in world football Sell experiences across Premier League, NFL, concerts, boxing, rugby and major live events Every week is different with an incredible events calendar Uncapped earning potential with a premium product that people genuinely want to buy Apply today and become part of the team behind some of the biggest sporting and entertainment events in the world. 51800MSR INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
HR Business Partner Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. We are looking for a highly motivated, passionate HR professional who would be responsible for providing HR and Employment Law advice and assistance to support client needs. The Advice Business Partner will actively own cases to resolution, building rapport and relationships with clients on each interaction. Key Responsibilities: To ensure that personal knowledge of employment law and HR best practice is continually updated. To advise, assist and guide clients with all employment law/HR enquiries received. To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database. Attend legal briefings and internal company training to ensure that advice provided is compliant with our services. Ensure departmental protocols are adhered to ensuring a high-quality level of service is always provided. To work in line with the departmental KPIs, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLAs. Offer clients options regarding the take up of other products we provide and make recommendations accordingly. Deliver HR and employment law related training via webinar or in person if required. Always maintain a professional and responsible attitude. What we're looking for: Ability to work in a fast-paced environment. A dynamic and flexible approach, as well as the ability to work under pressure. Practical experience. A willingness to develop your career as a HR professional. An enthusiasm for generating new business referrals. Ability to learn, research and interpret law quickly and effectively. Ability to prioritise and work unsupervised as required. Ability to work to deadlines. Excellent communication and written skills. MS Office knowledge and experience. Benefits Enhanced holidays - 25 days increasing after continuous service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing after continuous service Group life insurance Travel Season Ticket loan scheme Milestone recognition Discounted products and memberships Discounted food and drink. Cycle 2 Work scheme after probationary period On site Gym 51400BGR2 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 24, 2026
Full time
HR Business Partner Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. We are looking for a highly motivated, passionate HR professional who would be responsible for providing HR and Employment Law advice and assistance to support client needs. The Advice Business Partner will actively own cases to resolution, building rapport and relationships with clients on each interaction. Key Responsibilities: To ensure that personal knowledge of employment law and HR best practice is continually updated. To advise, assist and guide clients with all employment law/HR enquiries received. To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database. Attend legal briefings and internal company training to ensure that advice provided is compliant with our services. Ensure departmental protocols are adhered to ensuring a high-quality level of service is always provided. To work in line with the departmental KPIs, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLAs. Offer clients options regarding the take up of other products we provide and make recommendations accordingly. Deliver HR and employment law related training via webinar or in person if required. Always maintain a professional and responsible attitude. What we're looking for: Ability to work in a fast-paced environment. A dynamic and flexible approach, as well as the ability to work under pressure. Practical experience. A willingness to develop your career as a HR professional. An enthusiasm for generating new business referrals. Ability to learn, research and interpret law quickly and effectively. Ability to prioritise and work unsupervised as required. Ability to work to deadlines. Excellent communication and written skills. MS Office knowledge and experience. Benefits Enhanced holidays - 25 days increasing after continuous service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing after continuous service Group life insurance Travel Season Ticket loan scheme Milestone recognition Discounted products and memberships Discounted food and drink. Cycle 2 Work scheme after probationary period On site Gym 51400BGR2 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 23, 2026
Full time
Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line. We are looking for a HR / CIPD / Employment Law professional to join the team providing clients with documentation advice. You will be holding phone and teams calls with business owners, offering advice and assistance around any HR documentation such as employment contract, letters, policy and employee guidance. You may need to create policy and documents ensuring they are legally compliant and provide protection for both employer and employee. This role offers amazing exposure to HR issues whilst being very varied and fast paced, so organisation and attention to detail are a must! If you a HR Admin, or looking for your first real step into HR and you want a role that gives great progression and continued learning, please apply today and we'll be in touch! The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 21, 2026
Full time
Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line. We are looking for a HR / CIPD / Employment Law professional to join the team providing clients with documentation advice. You will be holding phone and teams calls with business owners, offering advice and assistance around any HR documentation such as employment contract, letters, policy and employee guidance. You may need to create policy and documents ensuring they are legally compliant and provide protection for both employer and employee. This role offers amazing exposure to HR issues whilst being very varied and fast paced, so organisation and attention to detail are a must! If you a HR Admin, or looking for your first real step into HR and you want a role that gives great progression and continued learning, please apply today and we'll be in touch! The Portfolio Group are acting on behalf of our client in recruiting for this position.
Interim Head of Financial Strategy Based in Central London Monday & Wednesday onsite Temp contract until approx. December We are working with a leading higher education institution to recruit an experienced Interim Head of Financial Strategy. This is a senior leadership opportunity for an accomplished finance professional to play a pivotal role during a significant period of financial planning and strategic decision-making. Working closely with the Director of Financial Planning & Analysis, you will provide leadership across financial strategy, with a particular focus on student income forecasting, medium-term financial planning and supporting the delivery of key strategic priorities. The Opportunity This is a high-profile interim appointment where you will help shape financial planning at an institutional level. You will lead financial oversight of the upcoming student recruitment and enrolment cycle, ensuring tuition fee income forecasts are accurate, well-governed and support informed decision-making across the organisation. Alongside this, you will contribute to the development of the wider financial strategy, working with senior stakeholders to translate complex financial information into clear recommendations and communications. Key Responsibilities Lead financial planning and oversight for the annual student recruitment and enrolment cycle. Develop and maintain robust tuition fee income forecasts, identifying financial risks and opportunities as recruitment activity progresses. Deliver scenario modelling and financial analysis to support executive-level decision making. Partner with strategic planning colleagues to align student number planning with longer-term financial objectives. Build medium-term planning assumptions that support sustainable financial performance. Work collaboratively across finance and the wider organisation to ensure financial implications are understood and effectively managed. Support the ongoing development and delivery of the organisation's financial strategy. Produce high-quality reports, briefing papers and presentations for senior leadership and governance committees. Lead and coordinate communications relating to financial strategy and planning initiatives. About You You will be an experienced senior finance leader with a strong track record of financial planning, forecasting and strategic analysis within a large, complex organisation. You'll be comfortable operating at executive level, influencing senior stakeholders and translating detailed financial information into meaningful insights. We're looking for someone who brings: Significant experience in financial strategy, planning and analysis. Strong commercial and analytical skills, with expertise in financial modelling and forecasting. Experience leading complex planning cycles and managing competing priorities. The ability to influence and build relationships with senior stakeholders across a large organisation. Excellent written and verbal communication skills, including preparing papers and presentations for executive and governance audiences. A collaborative leadership style with the confidence to work across multiple teams and functions. This is an excellent opportunity to make an immediate impact within a respected organisation during a key period of strategic and financial change. 51981CH INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 21, 2026
Seasonal
Interim Head of Financial Strategy Based in Central London Monday & Wednesday onsite Temp contract until approx. December We are working with a leading higher education institution to recruit an experienced Interim Head of Financial Strategy. This is a senior leadership opportunity for an accomplished finance professional to play a pivotal role during a significant period of financial planning and strategic decision-making. Working closely with the Director of Financial Planning & Analysis, you will provide leadership across financial strategy, with a particular focus on student income forecasting, medium-term financial planning and supporting the delivery of key strategic priorities. The Opportunity This is a high-profile interim appointment where you will help shape financial planning at an institutional level. You will lead financial oversight of the upcoming student recruitment and enrolment cycle, ensuring tuition fee income forecasts are accurate, well-governed and support informed decision-making across the organisation. Alongside this, you will contribute to the development of the wider financial strategy, working with senior stakeholders to translate complex financial information into clear recommendations and communications. Key Responsibilities Lead financial planning and oversight for the annual student recruitment and enrolment cycle. Develop and maintain robust tuition fee income forecasts, identifying financial risks and opportunities as recruitment activity progresses. Deliver scenario modelling and financial analysis to support executive-level decision making. Partner with strategic planning colleagues to align student number planning with longer-term financial objectives. Build medium-term planning assumptions that support sustainable financial performance. Work collaboratively across finance and the wider organisation to ensure financial implications are understood and effectively managed. Support the ongoing development and delivery of the organisation's financial strategy. Produce high-quality reports, briefing papers and presentations for senior leadership and governance committees. Lead and coordinate communications relating to financial strategy and planning initiatives. About You You will be an experienced senior finance leader with a strong track record of financial planning, forecasting and strategic analysis within a large, complex organisation. You'll be comfortable operating at executive level, influencing senior stakeholders and translating detailed financial information into meaningful insights. We're looking for someone who brings: Significant experience in financial strategy, planning and analysis. Strong commercial and analytical skills, with expertise in financial modelling and forecasting. Experience leading complex planning cycles and managing competing priorities. The ability to influence and build relationships with senior stakeholders across a large organisation. Excellent written and verbal communication skills, including preparing papers and presentations for executive and governance audiences. A collaborative leadership style with the confidence to work across multiple teams and functions. This is an excellent opportunity to make an immediate impact within a respected organisation during a key period of strategic and financial change. 51981CH INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Interim TRAC Accountant Based in Central London Monday & Wednesday onsite Temp contract until approx. December We're recruiting on behalf of a leading UK higher education institution for an experienced TRAC Accountant to join its finance team on an interim basis. This is an excellent opportunity for a qualified accountant with expertise in Transparent Approach to Costing (TRAC) to take ownership of a key finance function within a large and complex organisation. The role offers significant exposure to senior stakeholders and the chance to influence strategic financial planning through high-quality costing and analysis. The Role You'll lead the annual TRAC process from start to finish, ensuring all regulatory requirements are met while delivering accurate and insightful costing information that supports strategic decision-making across the institution. Working closely with colleagues across Finance and the wider organisation, you'll be the subject matter expert for TRAC and full economic costing, providing advice, developing financial models and helping to strengthen costing methodologies and reporting. Key Responsibilities Take ownership of the annual TRAC submission, ensuring it is delivered accurately and on schedule. Maintain and develop the organisation's TRAC and full economic costing models. Ensure ongoing compliance with TRAC guidance and relevant regulatory requirements. Lead governance activities relating to TRAC, preparing reports and presenting findings to senior leadership and committee meetings. Produce detailed costing analysis across teaching, research and other institutional activities. Act as the internal expert on TRAC and full economic costing, providing guidance to colleagues and stakeholders. Coordinate the Time Allocation Survey process and oversee the collection and validation of supporting data. Review existing costing approaches, identifying opportunities to improve processes, reporting and data quality. About You You'll be a qualified accountant with a strong background in financial analysis and a solid understanding of TRAC within the higher education sector. Comfortable working with complex financial information, you'll have the ability to turn data into meaningful insights and communicate effectively with stakeholders at all levels. To be successful, you'll bring: A professional accounting qualification (ACA, ACCA, CIMA or equivalent). Proven experience of Transparent Approach to Costing (TRAC) and full economic costing within higher education. Strong analytical, financial modelling and problem-solving skills. The ability to interpret complex datasets and present clear, practical recommendations. Excellent communication and relationship-building skills, with confidence engaging senior stakeholders. Strong organisational skills and the ability to manage multiple priorities and deadlines. Experience of higher education funding, regulatory reporting, activity-based costing or supporting assurance reviews would be advantageous but is not essential. 51982CH INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 21, 2026
Seasonal
Interim TRAC Accountant Based in Central London Monday & Wednesday onsite Temp contract until approx. December We're recruiting on behalf of a leading UK higher education institution for an experienced TRAC Accountant to join its finance team on an interim basis. This is an excellent opportunity for a qualified accountant with expertise in Transparent Approach to Costing (TRAC) to take ownership of a key finance function within a large and complex organisation. The role offers significant exposure to senior stakeholders and the chance to influence strategic financial planning through high-quality costing and analysis. The Role You'll lead the annual TRAC process from start to finish, ensuring all regulatory requirements are met while delivering accurate and insightful costing information that supports strategic decision-making across the institution. Working closely with colleagues across Finance and the wider organisation, you'll be the subject matter expert for TRAC and full economic costing, providing advice, developing financial models and helping to strengthen costing methodologies and reporting. Key Responsibilities Take ownership of the annual TRAC submission, ensuring it is delivered accurately and on schedule. Maintain and develop the organisation's TRAC and full economic costing models. Ensure ongoing compliance with TRAC guidance and relevant regulatory requirements. Lead governance activities relating to TRAC, preparing reports and presenting findings to senior leadership and committee meetings. Produce detailed costing analysis across teaching, research and other institutional activities. Act as the internal expert on TRAC and full economic costing, providing guidance to colleagues and stakeholders. Coordinate the Time Allocation Survey process and oversee the collection and validation of supporting data. Review existing costing approaches, identifying opportunities to improve processes, reporting and data quality. About You You'll be a qualified accountant with a strong background in financial analysis and a solid understanding of TRAC within the higher education sector. Comfortable working with complex financial information, you'll have the ability to turn data into meaningful insights and communicate effectively with stakeholders at all levels. To be successful, you'll bring: A professional accounting qualification (ACA, ACCA, CIMA or equivalent). Proven experience of Transparent Approach to Costing (TRAC) and full economic costing within higher education. Strong analytical, financial modelling and problem-solving skills. The ability to interpret complex datasets and present clear, practical recommendations. Excellent communication and relationship-building skills, with confidence engaging senior stakeholders. Strong organisational skills and the ability to manage multiple priorities and deadlines. Experience of higher education funding, regulatory reporting, activity-based costing or supporting assurance reviews would be advantageous but is not essential. 51982CH INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.
Are you the kind of leader who can keep a team motivated, performance high, and customers happy - even when the pressure is on? This is an opportunity for a hands-on leader who enjoys being in the thick of a fast-paced operation - coaching people, driving standards, solving problems in real time, and leading from the front when it matters most. As Customer Services Team Leader, you'll lead and support a team of Customer Service Advisors across a busy multi-channel environment, ensuring service delivery, quality, compliance, and customer experience remain consistently high. This role combines people leadership with operational responsibility - ideal for someone who enjoys coaching teams, improving performance, and making quick, confident decisions in a live operational setting. You'll play a key role in shaping culture, embedding best practice, and helping create a high-performing and collaborative customer service environment. Day to Day Lead day-to-day operations for your team, ensuring service levels and customer outcomes are achieved Coach, support, and develop Customer Service Advisors through regular 1:1s and performance management Monitor workload, demand, and capacity, making real-time operational decisions Support live customer interactions during peak demand periods when required Manage performance, quality, attendance, and conduct consistently and fairly Handle escalated customer queries, complaints, and risk-based decisions professionally Complete quality reviews and support calibration activities across the operation Identify trends and opportunities for continuous improvement using operational data and customer feedback Support onboarding, training, and embedding of new processes and operational changes Work collaboratively with Compliance, QA, Training, and wider Operations teams YOU? Previous experience leading or supervising teams within a fast-paced customer service environment Strong understanding of service delivery, operational KPIs, and quality standards Excellent communication and coaching skills Ability to manage difficult conversations and complex customer situations confidently Strong organisational skills and the ability to prioritise under pressure Comfortable working across multiple systems and operational tools Positive, resilient, and accountable leadership style Experience within betting/gaming, financial services, retail, utilities, or another regulated environment would be beneficial Additional Information Fully on-site role based in Birchwood Two-week structured onboarding programme (Monday-Friday, 9am-5pm) Shift-based rota across a seven-day operation Working hours cover 06:45-22:00 on an 8-week rolling rota (5 days from 7) If you're a people-first operational leader who enjoys fast-moving environments and wants to make a genuine impact, I'd be keen to speak with you. 51707CCR INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 21, 2026
Full time
Are you the kind of leader who can keep a team motivated, performance high, and customers happy - even when the pressure is on? This is an opportunity for a hands-on leader who enjoys being in the thick of a fast-paced operation - coaching people, driving standards, solving problems in real time, and leading from the front when it matters most. As Customer Services Team Leader, you'll lead and support a team of Customer Service Advisors across a busy multi-channel environment, ensuring service delivery, quality, compliance, and customer experience remain consistently high. This role combines people leadership with operational responsibility - ideal for someone who enjoys coaching teams, improving performance, and making quick, confident decisions in a live operational setting. You'll play a key role in shaping culture, embedding best practice, and helping create a high-performing and collaborative customer service environment. Day to Day Lead day-to-day operations for your team, ensuring service levels and customer outcomes are achieved Coach, support, and develop Customer Service Advisors through regular 1:1s and performance management Monitor workload, demand, and capacity, making real-time operational decisions Support live customer interactions during peak demand periods when required Manage performance, quality, attendance, and conduct consistently and fairly Handle escalated customer queries, complaints, and risk-based decisions professionally Complete quality reviews and support calibration activities across the operation Identify trends and opportunities for continuous improvement using operational data and customer feedback Support onboarding, training, and embedding of new processes and operational changes Work collaboratively with Compliance, QA, Training, and wider Operations teams YOU? Previous experience leading or supervising teams within a fast-paced customer service environment Strong understanding of service delivery, operational KPIs, and quality standards Excellent communication and coaching skills Ability to manage difficult conversations and complex customer situations confidently Strong organisational skills and the ability to prioritise under pressure Comfortable working across multiple systems and operational tools Positive, resilient, and accountable leadership style Experience within betting/gaming, financial services, retail, utilities, or another regulated environment would be beneficial Additional Information Fully on-site role based in Birchwood Two-week structured onboarding programme (Monday-Friday, 9am-5pm) Shift-based rota across a seven-day operation Working hours cover 06:45-22:00 on an 8-week rolling rota (5 days from 7) If you're a people-first operational leader who enjoys fast-moving environments and wants to make a genuine impact, I'd be keen to speak with you. 51707CCR INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 51773LF The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 21, 2026
Full time
Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 51773LF The Portfolio Group are acting on behalf of our client in recruiting for this position.
Graduate Sales Consultant London Competitive Base + Uncapped Commission (OTE 50k) We are excited to be partnering with a Global Leader in Information services who is on the lookout for ambitious Graduate/Entry Level Sales Executives to join their thriving and well established team. If you're motivated individual looking to break into B2B sales with a business that truly invests in it people, this the perfect opportunity for you! Key Responsibilities: You will play a crucial role in generating new business opportunities. You'll be the first point of contact with prospective clients, proactively reaching out to businesses. Identifying, qualifying and nurturing new business opportunities Maintaining a strong pipeline of prospects and updating CRM records. Collaborate with Business Development Managers to share insights and strategies What Our Client is Looking For: Recent University Graduate (past 2 years) ready to build a career in sales. Communication is key! Strong communication and natural ability to build rapport. Target Driven, self-motivated and financially motivated. Excellent organisational skills and attention to detail. What my client offers: A starting salary of 27,000 plus an OTE 60,000 in your first year Performance-based incentives, bonuses, and regular team celebrations to reward and acknowledge your hard work. Professional and supportive development with ongoing training, coaching and mentoring, plus opportunities for career advancement within the company. Clear progression path with a growing, high-performing company. How to Apply: If you are a motivated professional looking to break into the world of sales and take your career to the next level and reap the rewards of your dedication, apply now by sending your CV or click apply. I look forward to receiving your application! 49582GLR INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 21, 2026
Full time
Graduate Sales Consultant London Competitive Base + Uncapped Commission (OTE 50k) We are excited to be partnering with a Global Leader in Information services who is on the lookout for ambitious Graduate/Entry Level Sales Executives to join their thriving and well established team. If you're motivated individual looking to break into B2B sales with a business that truly invests in it people, this the perfect opportunity for you! Key Responsibilities: You will play a crucial role in generating new business opportunities. You'll be the first point of contact with prospective clients, proactively reaching out to businesses. Identifying, qualifying and nurturing new business opportunities Maintaining a strong pipeline of prospects and updating CRM records. Collaborate with Business Development Managers to share insights and strategies What Our Client is Looking For: Recent University Graduate (past 2 years) ready to build a career in sales. Communication is key! Strong communication and natural ability to build rapport. Target Driven, self-motivated and financially motivated. Excellent organisational skills and attention to detail. What my client offers: A starting salary of 27,000 plus an OTE 60,000 in your first year Performance-based incentives, bonuses, and regular team celebrations to reward and acknowledge your hard work. Professional and supportive development with ongoing training, coaching and mentoring, plus opportunities for career advancement within the company. Clear progression path with a growing, high-performing company. How to Apply: If you are a motivated professional looking to break into the world of sales and take your career to the next level and reap the rewards of your dedication, apply now by sending your CV or click apply. I look forward to receiving your application! 49582GLR INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Join a fast-growing international SaaS business at the forefront of AI innovation. We're looking for a Senior AI Engineer to design, build and scale Agentic AI, Generative AI and Retrieval-Augmented Generation (RAG) solutions that power intelligent, customer-facing products used globally. Working closely with Product, Platform and Engineering teams, you'll develop production-grade AI systems, autonomous agents and LLM-powered applications, helping shape the future of AI across the organisation. What You'll Do Design and deliver production-ready Agentic AI, Generative AI and RAG solutions. Build autonomous AI agents capable of reasoning, planning and executing complex workflows. Develop multi-agent orchestration, tool integration and advanced retrieval strategies. Optimise LLM performance through prompt engineering, fine-tuning and evaluation. Work with Platform Engineering to deploy scalable AI services using Microsoft Azure. Mentor engineers and contribute to AI architecture and engineering best practices. What You'll Bring Strong Python development experience building production AI applications. Proven experience developing Agentic AI, LLM and RAG solutions. Experience with frameworks such as LangGraph, LangChain, Semantic Kernel, AutoGen or similar. Experience with Microsoft Azure, including Azure AI Foundry, Azure OpenAI Service and Azure AI Search. Understanding of LLM evaluation, AI safety, observability and production deployment. Why Join? Build cutting-edge AI products for a global SaaS customer base. Shape the future direction of Agentic AI within an ambitious technology organisation. Work alongside talented engineers using the latest AI technologies. Join a collaborative team with genuine ownership and impact. If you're passionate about building intelligent AI systems that move beyond experimentation into real-world products, we'd love to hear from you. INDAM The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 21, 2026
Full time
Join a fast-growing international SaaS business at the forefront of AI innovation. We're looking for a Senior AI Engineer to design, build and scale Agentic AI, Generative AI and Retrieval-Augmented Generation (RAG) solutions that power intelligent, customer-facing products used globally. Working closely with Product, Platform and Engineering teams, you'll develop production-grade AI systems, autonomous agents and LLM-powered applications, helping shape the future of AI across the organisation. What You'll Do Design and deliver production-ready Agentic AI, Generative AI and RAG solutions. Build autonomous AI agents capable of reasoning, planning and executing complex workflows. Develop multi-agent orchestration, tool integration and advanced retrieval strategies. Optimise LLM performance through prompt engineering, fine-tuning and evaluation. Work with Platform Engineering to deploy scalable AI services using Microsoft Azure. Mentor engineers and contribute to AI architecture and engineering best practices. What You'll Bring Strong Python development experience building production AI applications. Proven experience developing Agentic AI, LLM and RAG solutions. Experience with frameworks such as LangGraph, LangChain, Semantic Kernel, AutoGen or similar. Experience with Microsoft Azure, including Azure AI Foundry, Azure OpenAI Service and Azure AI Search. Understanding of LLM evaluation, AI safety, observability and production deployment. Why Join? Build cutting-edge AI products for a global SaaS customer base. Shape the future direction of Agentic AI within an ambitious technology organisation. Work alongside talented engineers using the latest AI technologies. Join a collaborative team with genuine ownership and impact. If you're passionate about building intelligent AI systems that move beyond experimentation into real-world products, we'd love to hear from you. INDAM The Portfolio Group are acting on behalf of our client in recruiting for this position.
Portfolio are proud to represent our clients in their search for a Solicitor. Due to growth and the launch of new products, we are expanding the team so this is a really exciting time to join the business! We are looking for a bright, confident Solicitor, either newly qualified with a hunger to learn and assume responsability for your own caseload; or tenured, with strong commercial, corporate, civil and/or employment law experience, to work in a dynamic team covering a broad range of legal matters including the preparation and conduct of litigation. A specialism in Employment Law would be a desirable skill for this position, but not essential as they do deal with a broad spectrum of matters across commercial, corporate and civil. The ideal candidate will have directly relevant experience and will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on remarkable client service and care, along with a firm commercial approach towards enhancing the firm's reputation. We are looking for someone with exceptional communication skills to provide commercial and pragmatic advice to clients and a range of stakeholders within the Group. Day-to-Day Responsibilities Conduct of County Court Litigation Regulatory investigations, interviews under caution, inquests and prosecutions arising from accidents/incidents at work; Commercial legal advice, Dispute Resolution and potential Mergers and Acquisitions Non-contentious employment law issues and handling Employment Tribunal cases Advice and assistance to companies and associated businesses within the Group What you Bring to the Team Experience across a good range of practice areas within a leading Law Firm or In House. A real commitment to remarkable client service A positive approach to a busy workload, team ethic and business development A commercially focused approach with the ability to communicate with a range of clients and stakeholders. Why Join our Team? This is a really great opportunity to assume significant responsibility from the start of your tenure and get real job satisfaction from problem solving, developing relationships with clients and businesses across the Group. This is a significant opportunity for career development, but whatever your starting point or experience, you are guaranteed to grow and develop your knowledge and abilities and will feel that you are making a real difference in a brand new, commercially focused, service-led law firm. 50382LFR6 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 20, 2026
Full time
Portfolio are proud to represent our clients in their search for a Solicitor. Due to growth and the launch of new products, we are expanding the team so this is a really exciting time to join the business! We are looking for a bright, confident Solicitor, either newly qualified with a hunger to learn and assume responsability for your own caseload; or tenured, with strong commercial, corporate, civil and/or employment law experience, to work in a dynamic team covering a broad range of legal matters including the preparation and conduct of litigation. A specialism in Employment Law would be a desirable skill for this position, but not essential as they do deal with a broad spectrum of matters across commercial, corporate and civil. The ideal candidate will have directly relevant experience and will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on remarkable client service and care, along with a firm commercial approach towards enhancing the firm's reputation. We are looking for someone with exceptional communication skills to provide commercial and pragmatic advice to clients and a range of stakeholders within the Group. Day-to-Day Responsibilities Conduct of County Court Litigation Regulatory investigations, interviews under caution, inquests and prosecutions arising from accidents/incidents at work; Commercial legal advice, Dispute Resolution and potential Mergers and Acquisitions Non-contentious employment law issues and handling Employment Tribunal cases Advice and assistance to companies and associated businesses within the Group What you Bring to the Team Experience across a good range of practice areas within a leading Law Firm or In House. A real commitment to remarkable client service A positive approach to a busy workload, team ethic and business development A commercially focused approach with the ability to communicate with a range of clients and stakeholders. Why Join our Team? This is a really great opportunity to assume significant responsibility from the start of your tenure and get real job satisfaction from problem solving, developing relationships with clients and businesses across the Group. This is a significant opportunity for career development, but whatever your starting point or experience, you are guaranteed to grow and develop your knowledge and abilities and will feel that you are making a real difference in a brand new, commercially focused, service-led law firm. 50382LFR6 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
SAAS Sales Development Representatives Up to £28,000 + £900 joining bonus, and uncapped commission Central Manchester Why is SAAS sales a premier industry to enter? Allows you to scale and increase your income rapidly Businesses constantly rely on and have a need for SAAS products The industry typically has achievable promotions available What is it like working for us as an SDR? Let us start by giving you a clear understanding of what your first 2 years looks like. Upon joining our business, you receive 4 weeks of fully paid training. We teach you everything you need to know about the industry and our software products. In your first 3 months we will give you a joining bonus of £300 per month, its not often a company will give you a bonus simply for joining us, and it's certainly nice to have a bonus in place whilst you start to build your pipeline. After training you'll hit the phones and start to get comfortable making calls, booking in meetings, and getting to know the team. By the time you've reached 3 months with us you can typically expect to be earning at least £2,000 in commission per month. Upon hitting 6 months you'll have a salary review, and all being well a promotion will be given to you, becoming a Sales Lead . By the end of the year, you should be well on your way to hitting £65,000 in earnings. Potentially more as our top performers are currently on £95,000 for the year. You've reached 12 months with us, yet again another salary review for you. Fast forward 18 months, you've been promoted, you've had salary increases, and your now looking at a promotion to Business Development Manager. This is a very senior team, giving you the chance to leave the phones, and solely focus on attending meetings with decision makers to close deals. What is my role as an SDR? You'll make calls throughout the day via cold outreach, warm leads, campaign leads, and inbound lines, making around 100 calls per day. You'll be selling the industries BEST software platform to businesses, who genuinely have a need for our product, and with us being a popular name, potential new clients will instantly recognise where your calling from. Confidence is key for us, so we will take individuals who are already working in SAAS sales, as well as those who have done sales a while and want to branch out into SAAS. If you're money hungry you will not find a better business than ours in Manchester with this level of earning potential. High energy sales floor with many prizes to be won daily Holidays away together, quarterly bonuses, and sales games on the floor 25 days holiday + bank holidays, your birthday off work, and rising every year Profit share, life insurance, gym membership, team outings etc. With roles available for our August & Sept intakes, we are keen to speak to you now! 51354ZC INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 20, 2026
Full time
SAAS Sales Development Representatives Up to £28,000 + £900 joining bonus, and uncapped commission Central Manchester Why is SAAS sales a premier industry to enter? Allows you to scale and increase your income rapidly Businesses constantly rely on and have a need for SAAS products The industry typically has achievable promotions available What is it like working for us as an SDR? Let us start by giving you a clear understanding of what your first 2 years looks like. Upon joining our business, you receive 4 weeks of fully paid training. We teach you everything you need to know about the industry and our software products. In your first 3 months we will give you a joining bonus of £300 per month, its not often a company will give you a bonus simply for joining us, and it's certainly nice to have a bonus in place whilst you start to build your pipeline. After training you'll hit the phones and start to get comfortable making calls, booking in meetings, and getting to know the team. By the time you've reached 3 months with us you can typically expect to be earning at least £2,000 in commission per month. Upon hitting 6 months you'll have a salary review, and all being well a promotion will be given to you, becoming a Sales Lead . By the end of the year, you should be well on your way to hitting £65,000 in earnings. Potentially more as our top performers are currently on £95,000 for the year. You've reached 12 months with us, yet again another salary review for you. Fast forward 18 months, you've been promoted, you've had salary increases, and your now looking at a promotion to Business Development Manager. This is a very senior team, giving you the chance to leave the phones, and solely focus on attending meetings with decision makers to close deals. What is my role as an SDR? You'll make calls throughout the day via cold outreach, warm leads, campaign leads, and inbound lines, making around 100 calls per day. You'll be selling the industries BEST software platform to businesses, who genuinely have a need for our product, and with us being a popular name, potential new clients will instantly recognise where your calling from. Confidence is key for us, so we will take individuals who are already working in SAAS sales, as well as those who have done sales a while and want to branch out into SAAS. If you're money hungry you will not find a better business than ours in Manchester with this level of earning potential. High energy sales floor with many prizes to be won daily Holidays away together, quarterly bonuses, and sales games on the floor 25 days holiday + bank holidays, your birthday off work, and rising every year Profit share, life insurance, gym membership, team outings etc. With roles available for our August & Sept intakes, we are keen to speak to you now! 51354ZC INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Sales Consultant - Manchester £27,000 basic + OTE £65,000 - £90,000 per year With inspiration taken from us being in the year of the fire horse, this year we've created a brand new progression pathway designed for you to add passion and fire into your career. It's not often you will have immediate guidance on the next steps you can take as soon as you join a business. Whether you've been in your current role 6 months, a year, or 10 years do you have a clear structure on what's next for you? If the answer is no, this is where you need to be. Joining our sales team you'll solely focus on calling companies and offering our services within the HR & Health and Safety field, discussing subscription based packages for services that genuinely make a difference to company compliance, regulations and safety. Make calls, book meetings, earn up to £100K per year! Progress from Sales Consultant to Lead Consultant: Once 10 of your meetings are closed by our BDMs and 100K generated (average order value is £14K) you will immediately progress to a lead consultant on the team. This will come with a basic salary increase. Progress from Lead Consultant to Executive Consultant: Once 40 of your meetings are closed, and 400K generated you will be promoted to an Executive, which is the final step as a Consultant before you hit Partner level. Progress from Executive Consultant to Sales Partner: You've now hit partner status! You are at the top of your game. You can now decide whether you want to complete your journey by becoming a Business Development Manager and closing the meetings other Consultants book, with all the hard work done for you so you can focus on earning as much as £250K per year, or you can move into Leadership as a Regional Team Leader, then Floor Manager. All of these can be achieved within 18 month to 3 years. There is nowhere else in the sales world that can offer you this type of progression as soon as you join the team. We want future leaders who have learnt from the ground up. All we want from you is at least 1 years' worth of telephone based sales experience. Benefits: 25 days holiday + bank holidays + day off for your birthday Quarterly holiday incentive for top 5 performers Time off incentives Meals & social events all expenses paid Quarterly bonus giving you chance to earn more money (separate to comms) This is not a scripted role - let your personality shine on your calls No weekends or lates, 8:45am - 5pm & early finish on Fridays Deal tunes played on the floor when meetings are closed Earn points for meetings booked = prizes Free on-site gym to use With 10 roles available for 3 August intake, apply now to skyrocket your career! 51383ZC INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 20, 2026
Full time
Sales Consultant - Manchester £27,000 basic + OTE £65,000 - £90,000 per year With inspiration taken from us being in the year of the fire horse, this year we've created a brand new progression pathway designed for you to add passion and fire into your career. It's not often you will have immediate guidance on the next steps you can take as soon as you join a business. Whether you've been in your current role 6 months, a year, or 10 years do you have a clear structure on what's next for you? If the answer is no, this is where you need to be. Joining our sales team you'll solely focus on calling companies and offering our services within the HR & Health and Safety field, discussing subscription based packages for services that genuinely make a difference to company compliance, regulations and safety. Make calls, book meetings, earn up to £100K per year! Progress from Sales Consultant to Lead Consultant: Once 10 of your meetings are closed by our BDMs and 100K generated (average order value is £14K) you will immediately progress to a lead consultant on the team. This will come with a basic salary increase. Progress from Lead Consultant to Executive Consultant: Once 40 of your meetings are closed, and 400K generated you will be promoted to an Executive, which is the final step as a Consultant before you hit Partner level. Progress from Executive Consultant to Sales Partner: You've now hit partner status! You are at the top of your game. You can now decide whether you want to complete your journey by becoming a Business Development Manager and closing the meetings other Consultants book, with all the hard work done for you so you can focus on earning as much as £250K per year, or you can move into Leadership as a Regional Team Leader, then Floor Manager. All of these can be achieved within 18 month to 3 years. There is nowhere else in the sales world that can offer you this type of progression as soon as you join the team. We want future leaders who have learnt from the ground up. All we want from you is at least 1 years' worth of telephone based sales experience. Benefits: 25 days holiday + bank holidays + day off for your birthday Quarterly holiday incentive for top 5 performers Time off incentives Meals & social events all expenses paid Quarterly bonus giving you chance to earn more money (separate to comms) This is not a scripted role - let your personality shine on your calls No weekends or lates, 8:45am - 5pm & early finish on Fridays Deal tunes played on the floor when meetings are closed Earn points for meetings booked = prizes Free on-site gym to use With 10 roles available for 3 August intake, apply now to skyrocket your career! 51383ZC INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.
Are you passionate about delivering exceptional customer service and turning challenging conversations into positive outcomes? We're looking for a confident and customer-focused Client Relationship Specialist to join a fast-paced, supportive team. If you thrive on building relationships, solving problems and achieving targets, this could be the perfect opportunity for you. In this role, you'll be the first point of contact for clients who are considering changing or cancelling their service agreement. Your ability to understand their needs, resolve concerns and provide outstanding solutions will play a key role in maintaining long-term client relationships. What You'll Be Doing Managing inbound calls from clients looking to review or cancel their service agreement. Building rapport and identifying the best solutions to retain clients. Investigating client concerns by working closely with internal departments. Providing timely, professional and customer-focused resolutions. Handling complaints in line with company procedures. Updating and maintaining accurate records across multiple systems. Delivering an exceptional customer experience on every interaction. Working towards individual and team retention targets. What We're Looking For Previous experience in customer service, client retention, account management or a similar customer-focused role. A confident communicator with excellent listening and negotiation skills. Someone who enjoys working towards targets and celebrating success. Strong problem-solving abilities with a genuine passion for helping customers. Comfortable handling difficult conversations with empathy and professionalism. Excellent organisational and time management skills. Positive, resilient and able to perform in a fast-paced environment. A proactive team player with a flexible approach. Why Apply? Join a successful and growing business with genuine career progression opportunities. Supportive team culture with ongoing training and development. A varied role where no two days are the same. Be recognised and rewarded for your performance. Make a real impact by helping clients find the best solutions while building lasting relationships. If you're driven by delivering exceptional service and enjoy making a difference for customers every day, we'd love to hear from you. Apply today! 51873MS INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 18, 2026
Full time
Are you passionate about delivering exceptional customer service and turning challenging conversations into positive outcomes? We're looking for a confident and customer-focused Client Relationship Specialist to join a fast-paced, supportive team. If you thrive on building relationships, solving problems and achieving targets, this could be the perfect opportunity for you. In this role, you'll be the first point of contact for clients who are considering changing or cancelling their service agreement. Your ability to understand their needs, resolve concerns and provide outstanding solutions will play a key role in maintaining long-term client relationships. What You'll Be Doing Managing inbound calls from clients looking to review or cancel their service agreement. Building rapport and identifying the best solutions to retain clients. Investigating client concerns by working closely with internal departments. Providing timely, professional and customer-focused resolutions. Handling complaints in line with company procedures. Updating and maintaining accurate records across multiple systems. Delivering an exceptional customer experience on every interaction. Working towards individual and team retention targets. What We're Looking For Previous experience in customer service, client retention, account management or a similar customer-focused role. A confident communicator with excellent listening and negotiation skills. Someone who enjoys working towards targets and celebrating success. Strong problem-solving abilities with a genuine passion for helping customers. Comfortable handling difficult conversations with empathy and professionalism. Excellent organisational and time management skills. Positive, resilient and able to perform in a fast-paced environment. A proactive team player with a flexible approach. Why Apply? Join a successful and growing business with genuine career progression opportunities. Supportive team culture with ongoing training and development. A varied role where no two days are the same. Be recognised and rewarded for your performance. Make a real impact by helping clients find the best solutions while building lasting relationships. If you're driven by delivering exceptional service and enjoy making a difference for customers every day, we'd love to hear from you. Apply today! 51873MS INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
£ FTE - open to part-time or full-time Office-based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: Providing an efficient and effective telephone counselling service to all callers Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: Minimum diploma level 4 in Counselling & minimum of 150 counselling hours 12 months post qualification experience Registered member of the BACP or equivalent (or COP booked) Relevant telephone experience Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Company incentives, access to discount schemes Social sessions on the last Friday of the month with free food and drink Free 24/7 onsite gym Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body) Support with revalidation and CPD Funding support with training and development 50963LSR3 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 17, 2026
Full time
£ FTE - open to part-time or full-time Office-based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: Providing an efficient and effective telephone counselling service to all callers Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: Minimum diploma level 4 in Counselling & minimum of 150 counselling hours 12 months post qualification experience Registered member of the BACP or equivalent (or COP booked) Relevant telephone experience Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Company incentives, access to discount schemes Social sessions on the last Friday of the month with free food and drink Free 24/7 onsite gym Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body) Support with revalidation and CPD Funding support with training and development 50963LSR3 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 16, 2026
Full time
Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
