KONE

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion. We are looking for a NVQ3 Trained Installer who has a strong passion for the lifts industry. This role will be covering London. To qualify for this vacancy we would expect you to have: NVQ3 in Lift Engineering Experience of working with Lifts Strong customer skills Good written and spoken English Excellent health and safety knowledge is essential for this role Driving license is not needed, travel card will be provided covering zones 1-5 We offer a range of fantastic benefits to our Lift Engineers including: Competitive salary (dependent on experience). Clear career progression pathways. Extensive training opportunities through our dedicated learning platform. 25 days holiday (plus bank holidays). Company pension scheme. Life Assurance and Employee Assistance Programme. Personal Development Incentive (PDI). Cycle to work scheme and other employee perks. Note: This job does not provide visa sponsorship.

The Bid Manager oversees customer proposal requests and coordinates Major Projects bids within Frontline. This role involves assembling a bid team with the necessary service, product, and business knowledge to prepare a winning bid, while managing the end-to-end bid process. Responsibilities include managing opportunities from qualification through to contract award, encompassing win plans, value propositions, strategy, solution development, commercial considerations, internal approvals, and risk management. This role primarily focuses on the Lifts area of the Major Projects business. Key Responsibilities: Manage bid teams and inputs from various stakeholders, including sales, operations, finance, commercial, and legal. Prepare, review, and manage the commercial aspects of bids, ensuring all elements are included in the final price to the customer. Track and manage risks throughout the bid process. Contribute to and manage the written proposal, including content and presentation (e.g., management summaries). Oversee the MP bid qualification process (bid go/no-go) for opportunities. Ensure timely delivery of compliant and commercially sound bids. Coordinate the overall bid strategy. Arrange all pre- and post-bid reviews with internal stakeholders and customers. Communicate effectively within the KONE bid process. Key Skills & Experiences: Proven experience in Bid Management. Desirable experience in industry, engineering, construction, or technical fields. Customer-focused, with an understanding of customer needs and the importance of providing solutions to meet short- and long-term objectives. Ability to work effectively in a complex, diverse, and changing environment, adapting to change while maintaining focus on key business goals and objectives. Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence key stakeholders. Analytical thinker with a results-oriented mindset, focused on achieving business objectives and targets. Desirable experience in Sales and Account Management. Essential basic project management skills. Proficiency in Microsoft Word, PowerPoint, and Excel. Desirable experience with Salesforce. We will also consider those outside of our industry. What KONE can offer: We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, Travel Allowance, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.

The Tender Repair Specialist is responsible in providing on-site customer service, and to plan and manage sales opportunities with our service business to ensue KPIs and high-level customer satisfaction. As Tender Repair Specialist , you will be a part of our Service team and work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and internal partners. The successful applicant is an effective communicator, curious about the customer s business and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall KONE business. This position is within our Doors business. Customer relationship management: Accountable for developing KONE s position and customer base in the market. Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle. Ensures development of customer relationships, profitability, customer loyalty and satisfaction. Accountable for management of large customer accounts and contractual data is correct at all times and remove any billing issues, contract improvements, package usage, quote quality and general ownership of the role. Identifies and builds relationships to key decision makers, potential new targets, and influencers. Promotes and demonstrates the value of KONE and delivering excellent customer service. Manage sales funnel: Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting. Accountable for ensuring results within orders, contracts, profitability, and market price development. Gives direction and focus on the right customers through proper customer analysis. Ensures the correct value propositions for customer. Executes and advises pricing guidelines for area and support challenges. Approves tenders. Utilizes global processes and tools for local benefit and maximized activity levels. Skills and experience required: Previous sales (understanding of business-to-business sales). Account Management experience. Understanding of targets, forecasting, and managing sales funnels and results. The ability to influence and negotiate. Target sales driven. Good customer service experience. Handling customer questions & inquiries. Flexible working mindset. Good written and spoken English. Good IT skills. CRM usage, SAP, or Data awareness. (Preferable but not necessary). What KONE can offer: We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Quarterly Commission, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.

Purpose: The Change Management (CM) and Customer Experience (CX) applies a structured methodology for change management on projects and initiatives. The purpose is to create adoption for those impacted, to be able to realize benefits. For the customer experience, you will oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You understand the impact you will create on customer experience and, therefore, ensuring we are the easiest to work with and drive our Customer Experience vision. The role also includes supporting and guiding communication efforts, assess change impact and support training efforts for both CM and CX. Key skills: Change management qualification essential (Prosci or change first desirable). A solid understanding of how people go through a change and the change process. Ability to influence others and move toward a common vision or goal. Strong programme, project and change management skills and experience. Skilled in leveraging customer insights to develop customer centric strategies deploying interventions with a tangible impact to customer experience. CRM (Salesforce is desirable). Familiar with sales and marketing tools. Microsoft Office. To find out more details on this position, please apply with a current CV. What KONE can offer: We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts and escalators industry, Bonus, Car/Car Allowance, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.

We have an exciting job opportunity for a Modernisation Sales Representative to join our Belfast team. Purpose: The Modernisation Sales Representative is responsible for winning and maintaining customer business, whilst working within a close-knit team and driving customer excellence throughout the organisation. Key responsibilities: Proactively develops and creates customer relationships in area of responsibility. Is accountable for developing KONE position in your customer base or market area. Creates and communicates leads and sales opportunities for entire KONE sales team (e.g., cross-selling) Ensures customer satisfaction and manages any queries. Documents the customer and contact information and maintains accurate customer data. Proactively generates opportunities from outside current customer base. Manages requests for quotations. Is accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing targets. Is accountable for finding customer needs and that KONE s solution matches with the needs. Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts. Responsible for on-going account management and renewal of existing contracts Validates that the contents of the contracts are in line with the negotiation process outcome. Maintains full information of opportunities, tasks, and visits (sales funnel management) Responsible for timely and accurate reporting in CRM Responsible for gathering relevant information about market and competitors from the field. Supports the finance function in money collection. Drives execution of individual sales plan Key Skills & Experiences: Previous experience and results in sales and customer management Background in Service Sales is desirable. Experience in winning new contracts and building existing portfolio. Enjoys working with customers, stakeholders and building relationships. Managing and resolving any queries. Problem solving and finding solutions. Able to provide exceptional customer service. Good knowledge of contractual and financial terms. Excellent communication skills in both written and spoken English. Lifts industry experience is desirable. CRM, Salesforce experience is desirable. Good IT skills. Clean driver s license. We offer a competitive salary plus benefits.