Lucy Group Ltd
Oxford, Oxfordshire
Internal Job Title : Tenancy Coordinator Business : Lucy Real Estate Location : Oxford Job Reference No : 4436 Job Purpose : An exciting opportunity for an organised, motivated and enthusiastic individual to join our experienced team at Lucy Real Estate (LRE) as a Tenancy Coordinator. The role provides vital administrative support to the lettings function, working closely with the Property Managers and Estates Manager to ensure the efficient and compliant operation of the lettings process. Business Overview : Lucy Real Estate comprises Lucy Properties and Lucy Developments. Lucy Properties is a lettings & management business that invests in and manages 350 residential properties for over 850 tenants in Oxford, with in-house service and maintenance. Lucy Developments is a developer of high-end, sustainable homes for sale, with prime sites within a 90-minute commute time from Oxford. Job Context: The postholder will be responsible for a wide range of administrative duties, including tenancy administration, rent reviews, compliance checks, reporting, and financial checks. Accuracy, organisation, and the ability to manage multiple priorities are essential, as the role plays a key part in ensuring all lettings activities are carried out in a timely and professional manner. Job Dimensions: This role will be based at the Lucy Group headquarters in Jericho, Oxford and you will report to the LRE Estates Manager. You will be a key member of our small administrative team and will work closely with our Property Managers, finance, help desk and maintenance team. Lucy Group has operating businesses across multiple sectors: Lucy Controls, Lucy Electric and Lucy Real Estate. The Group creates wide-ranging products, services and solutions for customers across 60 countries in the UK, Europe, Middle East, Africa, Asia and Latin America. Lucy Real Estate owns and manages a property portfolio with an annual rental income in excess of £10m per annum consisting of residential and commercial property assets. As one of Oxford's largest private landlords it has the enviable reputation of being progressive, ethical and professional with a high-quality property portfolio. It also includes Lucy Developments, a property development business building premium houses and apartments for sale in Oxfordshire and surrounding counties. This is a fantastic opportunity to join an established and well-funded business as part of an experienced and enthusiastic team. Key Accountabilities: Prepare tenancy documents as requested by Property Managers Produce the monthly rent review spreadsheet Arrange and facilitate monthly rent review meetings with Property Managers and the Estates Manager Complete all monthly rent review documentation following meetings and issue correspondence to relevant tenants Arrange and conduct Right to Rent checks for all new tenants, ensuring ongoing compliance for existing tenants Carry out referencing checks for prospective tenants Register new tenancy deposits in accordance with regulatory requirements Run and review management reports to identify and resolve any discrepancies Maintain and update all digital filing systems in line with departmental procedures Manage tenancy end administration, including removing deposit certificates from the TDS, updating rent and responsibility records on Manhattan, archiving tenant records, and removing Right to Rent documentation Monitor unpaid rents for commercial properties and follow up as required to ensure timely payment Run weekly property management reports and forward them to the Finance team Run reports to verify that deposits received are accurate and correctly aligned with the corresponding tenancy records. Producing data analysis support to the Estates Manager, including producing graphs, building spreadsheets, and preparing other analytical outputs as required. Carry out additional administrative duties as requested by the Estates Manager, supporting the smooth running of day to day operations. Skills and Experience: Strong organisational skills, with the ability to manage multiple priorities effectively Excellent attention to detail, demonstrating a positive, confident, and proactive approach to tasks Time management skills, with the ability to meet deadlines and manage recurring monthly processes (e.g. rent reviews and reporting) High level of IT proficiency, including property management systems and Microsoft Office applications Experience with document management and digital filing systems, ensuring accuracy and audit readiness Knowledge of relevant property legislation and compliance requirements, or a willingness to develop this knowledge Confidentiality and data protection awareness, particularly when handling tenant information and compliance documentation Ability to work independently, using initiative while also collaborating closely with managers A collaborative team player with strong interpersonal skills Adaptable and resilient, with the ability to respond effectively to changing demands About Us: Lucy Properties is a property owner and lettings & management business within Oxfordshire. With an increasing focus on sustainable living, we invest in and manage over 500 lettable units with over 650 tenants. One of Oxford's largest private landlords, our properties - including residential units, offices, car parks and agricultural land - are managed and maintained in-house, providing an extremely high-quality service to residential and commercial tenants alike.
Internal Job Title : Tenancy Coordinator Business : Lucy Real Estate Location : Oxford Job Reference No : 4436 Job Purpose : An exciting opportunity for an organised, motivated and enthusiastic individual to join our experienced team at Lucy Real Estate (LRE) as a Tenancy Coordinator. The role provides vital administrative support to the lettings function, working closely with the Property Managers and Estates Manager to ensure the efficient and compliant operation of the lettings process. Business Overview : Lucy Real Estate comprises Lucy Properties and Lucy Developments. Lucy Properties is a lettings & management business that invests in and manages 350 residential properties for over 850 tenants in Oxford, with in-house service and maintenance. Lucy Developments is a developer of high-end, sustainable homes for sale, with prime sites within a 90-minute commute time from Oxford. Job Context: The postholder will be responsible for a wide range of administrative duties, including tenancy administration, rent reviews, compliance checks, reporting, and financial checks. Accuracy, organisation, and the ability to manage multiple priorities are essential, as the role plays a key part in ensuring all lettings activities are carried out in a timely and professional manner. Job Dimensions: This role will be based at the Lucy Group headquarters in Jericho, Oxford and you will report to the LRE Estates Manager. You will be a key member of our small administrative team and will work closely with our Property Managers, finance, help desk and maintenance team. Lucy Group has operating businesses across multiple sectors: Lucy Controls, Lucy Electric and Lucy Real Estate. The Group creates wide-ranging products, services and solutions for customers across 60 countries in the UK, Europe, Middle East, Africa, Asia and Latin America. Lucy Real Estate owns and manages a property portfolio with an annual rental income in excess of £10m per annum consisting of residential and commercial property assets. As one of Oxford's largest private landlords it has the enviable reputation of being progressive, ethical and professional with a high-quality property portfolio. It also includes Lucy Developments, a property development business building premium houses and apartments for sale in Oxfordshire and surrounding counties. This is a fantastic opportunity to join an established and well-funded business as part of an experienced and enthusiastic team. Key Accountabilities: Prepare tenancy documents as requested by Property Managers Produce the monthly rent review spreadsheet Arrange and facilitate monthly rent review meetings with Property Managers and the Estates Manager Complete all monthly rent review documentation following meetings and issue correspondence to relevant tenants Arrange and conduct Right to Rent checks for all new tenants, ensuring ongoing compliance for existing tenants Carry out referencing checks for prospective tenants Register new tenancy deposits in accordance with regulatory requirements Run and review management reports to identify and resolve any discrepancies Maintain and update all digital filing systems in line with departmental procedures Manage tenancy end administration, including removing deposit certificates from the TDS, updating rent and responsibility records on Manhattan, archiving tenant records, and removing Right to Rent documentation Monitor unpaid rents for commercial properties and follow up as required to ensure timely payment Run weekly property management reports and forward them to the Finance team Run reports to verify that deposits received are accurate and correctly aligned with the corresponding tenancy records. Producing data analysis support to the Estates Manager, including producing graphs, building spreadsheets, and preparing other analytical outputs as required. Carry out additional administrative duties as requested by the Estates Manager, supporting the smooth running of day to day operations. Skills and Experience: Strong organisational skills, with the ability to manage multiple priorities effectively Excellent attention to detail, demonstrating a positive, confident, and proactive approach to tasks Time management skills, with the ability to meet deadlines and manage recurring monthly processes (e.g. rent reviews and reporting) High level of IT proficiency, including property management systems and Microsoft Office applications Experience with document management and digital filing systems, ensuring accuracy and audit readiness Knowledge of relevant property legislation and compliance requirements, or a willingness to develop this knowledge Confidentiality and data protection awareness, particularly when handling tenant information and compliance documentation Ability to work independently, using initiative while also collaborating closely with managers A collaborative team player with strong interpersonal skills Adaptable and resilient, with the ability to respond effectively to changing demands About Us: Lucy Properties is a property owner and lettings & management business within Oxfordshire. With an increasing focus on sustainable living, we invest in and manage over 500 lettable units with over 650 tenants. One of Oxford's largest private landlords, our properties - including residential units, offices, car parks and agricultural land - are managed and maintained in-house, providing an extremely high-quality service to residential and commercial tenants alike.
Lucy Group Ltd
Oxford, Oxfordshire
Internal Job Title: Facilities Manager Business: Lucy Group Ltd Location: Oxford Job Reference No: 4451 Job Purpose: To manage the facilities and procurement activities of the Lucy Group Head Office, Lucy Real Estate offices and outlying Lucy Group Business Offices (as directed) in accordance with business goals and relevant legal requirements. Business Overview: Lucy Group is an international group that makes the built environment sustainable. Our electric businesses advance the transition to a carbon-free world with infrastructure that enables renewable energy and smart cities. Our real estate businesses support sustainable living through responsible property development and investment. Job Dimensions: This role will report into the Group Head of Health, Safety and Sustainability. The role will be entirely office based. The role will have a small team, including a front of house coordinator and an office coordinator and will work with the Executive Directors, their assistants and core group functions. The role requires the holder to communicate adeptly with key stakeholders. The role holder will be a highly motivated individual with a proactive approach, they will have proven experience in facilities and asset management in a relevant commercial environment, a working knowledge of health and safety matters, and demonstrable experience of procurement of goods and services in a HQ environment. Excellent customer service and communications skills are essential. Key Accountabilities: These will include: Plan, manage and oversee all works of all contractors, staff, and other parties to ensure the quality of delivery, that the works are within the agreed scope and value for money, and that relevant contracts are in place to meet agreed deadlines Ability to prepare an annual business plan and budget for the facilities portfolio and to undertake regular project reviews to ensure accountability for the budget as well as progress of the works and projects H&S Inductions and workspace assessments Responsible for procuring defined goods and services for the portfolio Managing refurbishments relocations or renovations as they arise in the portfolio and being available for advice to other business units on similar projects Will champion and drive through the implementation of the group purchasing policy across the core group functions Supervise multi-disciplinary teams of staff, including cleaning/maintenance and ensure the highest standard of front of house and building housekeeping is maintained throughout the HQ building Leading commercial tender and review processes, negotiating financial terms/service levels and appointment of all facilities contracts. Identifying new components and obsolescence with the suppliers Managing contract reviews and terminating arrangements Lifecycle planning of assets and facilities asset management - create a framework for how to operate, maintain, renew, and retire high-value assets Undertake regular site inspection as agreed with management, monitor the state of repair, complete inspection reports, and action any necessary works on approval of management Ensure that all contractors and staff follow agreed protocols/ procedures relating to works being carried out and approvals sought as directed Dealing with all queries expediently and professionally including arranging and attending periodic staff meetings, actioning subsequent minutes and works Develop and promote good working relationships with all office staff and other key stakeholders Use performance management techniques to monitor and demonstrate achievement of agreed service levels/ conduct and lead to improvement Identify deficiencies of work/service and report to management Implement improvements to service delivered by contractors, staff, and other parties Manage and lead change to ensure minimum disruption to core activities Prepare documents for tender for contractors and calculate and compare costs for required goods or services to achieve maximum value for money Direct, coordinate and plan essential services such as reception, security, maintenance, mail, stationery, car parking, EV charging, health & safety, archiving, cleaning, catering, telephones, waste disposal, and recycling Compiling weekly updates to the Group Head of Health, Safety and Sustainability Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences Ensure full compliance with all current and impending Health and Safety legislation, including the full implementation of annual Health and Safety Risk Assessment Reports and Fire Risk Assessments. The facilities support and front of house team also perform reception and defined office-based administration activities. These activities will be managed by the Executive Assistant to the Executive Director & Company Secretary on a matrix management basis with this role. Qualifications, Experience & Skills: Essential: Must have had management responsibility for multi-site building and facilities management of commercial buildings in previous roles, including asset management and procurement IOSH/NEBOSH qualified with knowledge of Health and Safety legislation as applied to managed commercial property At least 10 years' experience in facilities management and supplier selection, qualification, evaluation, contract and price negotiations Excellent organisational and people management skills, time management, ability to prioritise and organise own workload and able to work to deadlines Energetic and natural completer with "can do" approach Attention to detail Good working knowledge of Microsoft Office/Excel, Teams and Word Technical understanding of how a building works from a M&E point of view Ability to manage contractors and staff Ability to communicate well with key stakeholders and manage expectations appropriately Collaborative team worker who has an ability to work under matrix management principles Desirable: A training qualification from IWFM Membership of CIPS or a willingness to work towards and obtain a minimum of level 5 Advanced Diploma in Procurement and Supply certification Prince2 or Agile qualifications in project management About Us: Lucy Group Ltd is the parent company of all Lucy Group companies. The Group is on a mission to improve people's lives with intelligent power, smart lighting and sustainable homes. Since its origins in Oxford, UK, over 200 years ago, the group has grown and diversified. Through various businesses, today we employ around 1800 people worldwide across five continents and has a turnover exceeding £400m.
Internal Job Title: Facilities Manager Business: Lucy Group Ltd Location: Oxford Job Reference No: 4451 Job Purpose: To manage the facilities and procurement activities of the Lucy Group Head Office, Lucy Real Estate offices and outlying Lucy Group Business Offices (as directed) in accordance with business goals and relevant legal requirements. Business Overview: Lucy Group is an international group that makes the built environment sustainable. Our electric businesses advance the transition to a carbon-free world with infrastructure that enables renewable energy and smart cities. Our real estate businesses support sustainable living through responsible property development and investment. Job Dimensions: This role will report into the Group Head of Health, Safety and Sustainability. The role will be entirely office based. The role will have a small team, including a front of house coordinator and an office coordinator and will work with the Executive Directors, their assistants and core group functions. The role requires the holder to communicate adeptly with key stakeholders. The role holder will be a highly motivated individual with a proactive approach, they will have proven experience in facilities and asset management in a relevant commercial environment, a working knowledge of health and safety matters, and demonstrable experience of procurement of goods and services in a HQ environment. Excellent customer service and communications skills are essential. Key Accountabilities: These will include: Plan, manage and oversee all works of all contractors, staff, and other parties to ensure the quality of delivery, that the works are within the agreed scope and value for money, and that relevant contracts are in place to meet agreed deadlines Ability to prepare an annual business plan and budget for the facilities portfolio and to undertake regular project reviews to ensure accountability for the budget as well as progress of the works and projects H&S Inductions and workspace assessments Responsible for procuring defined goods and services for the portfolio Managing refurbishments relocations or renovations as they arise in the portfolio and being available for advice to other business units on similar projects Will champion and drive through the implementation of the group purchasing policy across the core group functions Supervise multi-disciplinary teams of staff, including cleaning/maintenance and ensure the highest standard of front of house and building housekeeping is maintained throughout the HQ building Leading commercial tender and review processes, negotiating financial terms/service levels and appointment of all facilities contracts. Identifying new components and obsolescence with the suppliers Managing contract reviews and terminating arrangements Lifecycle planning of assets and facilities asset management - create a framework for how to operate, maintain, renew, and retire high-value assets Undertake regular site inspection as agreed with management, monitor the state of repair, complete inspection reports, and action any necessary works on approval of management Ensure that all contractors and staff follow agreed protocols/ procedures relating to works being carried out and approvals sought as directed Dealing with all queries expediently and professionally including arranging and attending periodic staff meetings, actioning subsequent minutes and works Develop and promote good working relationships with all office staff and other key stakeholders Use performance management techniques to monitor and demonstrate achievement of agreed service levels/ conduct and lead to improvement Identify deficiencies of work/service and report to management Implement improvements to service delivered by contractors, staff, and other parties Manage and lead change to ensure minimum disruption to core activities Prepare documents for tender for contractors and calculate and compare costs for required goods or services to achieve maximum value for money Direct, coordinate and plan essential services such as reception, security, maintenance, mail, stationery, car parking, EV charging, health & safety, archiving, cleaning, catering, telephones, waste disposal, and recycling Compiling weekly updates to the Group Head of Health, Safety and Sustainability Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences Ensure full compliance with all current and impending Health and Safety legislation, including the full implementation of annual Health and Safety Risk Assessment Reports and Fire Risk Assessments. The facilities support and front of house team also perform reception and defined office-based administration activities. These activities will be managed by the Executive Assistant to the Executive Director & Company Secretary on a matrix management basis with this role. Qualifications, Experience & Skills: Essential: Must have had management responsibility for multi-site building and facilities management of commercial buildings in previous roles, including asset management and procurement IOSH/NEBOSH qualified with knowledge of Health and Safety legislation as applied to managed commercial property At least 10 years' experience in facilities management and supplier selection, qualification, evaluation, contract and price negotiations Excellent organisational and people management skills, time management, ability to prioritise and organise own workload and able to work to deadlines Energetic and natural completer with "can do" approach Attention to detail Good working knowledge of Microsoft Office/Excel, Teams and Word Technical understanding of how a building works from a M&E point of view Ability to manage contractors and staff Ability to communicate well with key stakeholders and manage expectations appropriately Collaborative team worker who has an ability to work under matrix management principles Desirable: A training qualification from IWFM Membership of CIPS or a willingness to work towards and obtain a minimum of level 5 Advanced Diploma in Procurement and Supply certification Prince2 or Agile qualifications in project management About Us: Lucy Group Ltd is the parent company of all Lucy Group companies. The Group is on a mission to improve people's lives with intelligent power, smart lighting and sustainable homes. Since its origins in Oxford, UK, over 200 years ago, the group has grown and diversified. Through various businesses, today we employ around 1800 people worldwide across five continents and has a turnover exceeding £400m.
