Shiseido Company, Limited

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Working with the Digital Director, the Advocacy Manager is responsible for building and managing strong brand communities driving brand love and sales including consumer communities and micro-influencer programs across multiple brands. The advocacy manager will also be responsible for leading livestreaming and developing the business's social commerce program driving engagement and conversion. Reports to: Digital Director Contract type: Permanent MAIN RESPONSIBILITIES Define and lead the UKI Advocacy strategy in collaboration with the Digital Director and EMEA. Manage and scale our NARS and Drunk Elephant micro-influencer programs. Build monthly program planner to ensure engagement and retention of advocates resulting in driving EMV, content and sales via affiliation for our brands. Work closely with PR and marketing ensuring the program is optimized for success. Animate and mediate our brand Consumer Community Hubs and local Facebook community. Ensure weekly schedule of events to drive engagement and user-generated content, product reviews, competitions, live streaming, and product discovery Develop in platform social commerce strategy (tiktok shop) and champion testing across relevant brands. Be the review champion across all touchpoints focusing on increasing volume and improving average review score. Ensure positive and negative reviews are responded to in a timely manner and work to improve customer satisfaction. Manage approvals and communication plan to NARS Pro Community. Build a program encouraging this community to develop branded content and consumer recruitment. Work closely with Education to drive artistry recruitment and event schedule. Champion social innovation and lead the business on driving 'win on social' strategy. Manage live streaming events schedule utilising online channels to drive engagement, new customer acquisition, and sales. Manage social first video and static UGC content for use across owned channels eg. Onsite and CRM. Work closely with education & artistry on planning content in line with marketing calendar and trends. Be the advocacy and community-building champion. Provide A Centralised Point Of Contact For Marketing, Retail, Education, PR, Customer Care & E-Beauty Consultants Community Motivating Monthly Meetings To Share Best Practices and improve consumer experience and advocacy. EXPERIENCE REQUIRED Understanding of influencer marketing, consumer engagement, digital communications, and customer service. Experience in a similar role, beauty industry expeirence would be preferable but not essential Experience analysing results data, able to quickly turn findings into concrete recommendations A drive to develop Social Commerce leveraging new tools and technologies to develop commercial objectives via social channels, platforms, and communities - from beauty advisors to brand superfans Strong communicator with an ability to present ideas and strategy in an impactful way Ability to manage multiple stakeholders across global, regional, and local teams in order to achieve cohesion Experience in managing agencies and budgets Proactive, pragmatic, and analytical mindset with a positive, collaborative, can-do attitude Lots of energy to find new ways to connect with our customers and drive the business! THE BENEFITS YOU'LL LOVE 26 days holiday + bank holidays + your birthday day off Holiday buy - up to 5 days Day off when you get married or move house Generous contributory pension scheme - match up to 8% Annual performance related bonus Private medical insurance with Vitality Enhanced parental allowance Life Assurance up to x4 your salary Flexible Friday finish Flexible & hybrid working Annual performance and development reviews so you know your career is going in the right direction ABOUT SHISEIDO GROUP Our mission : Beauty Innovations for a Better World Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022 . Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 31 FSCC Awards? Shiseido UK & Ireland plays a central role in the EMEA region and is biggest affiliate, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in the world Nr4 biggest beauty market. To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams 1. Leverage our unique portfolio of premium Beauty brands across all 3 categories 2. Stay agile and capture new retail opportunities 4. Create a great place to work in Beauty OUR PRINCIPLES Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success OUR PRINCIPLES serve as the working principles that every Shiseido employee must follow. These eight working principles - known as "TRUST 8" - are based on the idea that mutual trust is the key to succeeding in OUR MISSION. At Shiseido, we are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. Together, we can build a vibrant and dynamic team that reflects the diverse world we serve. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the position applied to. Job Segment: Marketing Manager, Social Media, Bank, Banking, Marketing, Customer Service, Finance Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor Provider Description Enabled YouTube Provider Description Enabled LinkedIn

Select how often (in days) to receive an alert: NARS Retail Development Manager - Multi Site London & South East (37.5 Hours) Date: 25 Jul 2025 Location: London RETAIL DEVELOPMENT MANAGER - MULTI-SITE (London & South East) Reports to: Area Sales & Education Manager, NARS Job Location: Sephora, Stratford London and locations within a 10-mile radius Contract type: Permanent Contract, 37.5 hours per week over 5 days MISSION: At NARS, we inspire self-expression, creativity, and artistry, bringing high fashion, high style, and forward-thinking to the beauty industry. As a Multi-site Senior Artist, you will embody this vision while engaging with our customers across multiple retailers. Your passion for artistry, exceptional service, and commitment to the NARS retail business are essential for success. In this role, you will not only drive sales target achievement but also motivate and engage third-party retailer consultants to enhance their performance. As part of the Shiseido Group, joining NARS means receiving innovative, artistry-led training, enjoying a generous discount on our award-winning products, and becoming part of an iconic artistry brand. You will also be part of the Shiseido group and a remarkable network of brands where the development of our people is at the heart of our business. ROLE OVERVIEW: The Multi-site Retail Development Manager position combines artistry with commercial objectives. You will work in various retail locations as assigned by your line manager, with the primary goal of achieving personal sales targets. Your responsibilities include building strong relationships with retailers to create opportunities for events and brand promotions. You will lead and engage in brand events while educating retailer staff to empower them to meet their sales targets independently. Additionally, you will have a designated home store where you will work at least one day per week. You will also visit stores within your assigned region and, on occasion, travel outside the area as needed to support the business. MAIN RESPONSIBILITIES SALES PERFORMANCE: Consistently achieve personal sales goals and targets set daily. Collaborate effectively with store team members across multiple retail locations, identifying opportunities for improvement and providing support, constructive feedback, and real-time coaching. Conduct makeup services and manage pre-booked appointments in Space NK stores, while actively recruiting customers for NARS cosmetics in Sephora and Boots to meet personal productivity goals. Complete store visit forms to assess performance against key performance indicators (KPIs), identify growth opportunities, set actionable objectives, and recognize successes. Lead artistry events that align with established targets, focusing on customer acquisition and driving incremental sales. Proactively identify opportunities with retail partners and provide the necessary support to facilitate their realization. Prepare and submit monthly to quarterly sales reports summarizing personal and store performance, artistry initiatives, and promotional activities across the entire store portfolio. Cultivate strong relationships with relevant store managers and beauty consultants across all three store formats to enhance collaboration and sales performance. EVENTING: Identify event and animation opportunities within your focus store listing. Lead Artistry events in-store, adhering to the NARS aesthetic , with passion, purpose, and personality. Deliver an event strategy for the stores in partnership with your line manager and education lead. Lead Artistry demonstration and animation to motivate and inspire customers and retail partner colleagues. Summarise event results and review format and feedback to the Line Manager and the Education & Artistry Manager to support the brand event strategy evolution ARTISTRY & EDUCATION Train open-sell consultants in focus stores on NARS philosophy, product knowledge, technical artistry, and application techniques to enhance service and productivity. Organize and lead tailored workshops and meetings for focus store teams, addressing specific training needs while emphasizing artistry and exceptional service. Product Launch Support : Conduct engaging training sessions for new product launches and NARS marketing initiatives in key stores, working closely with store Beauty Consultants to ensure effective implementation and understanding. Shop Floor Coaching: Conduct and facilitate shop floor coaching and co-serving to build confidence in NARS storytelling and product selection. Collaborate closely with the education team to identify key areas for improvement, aiming to enhance and tailor educational content for retailer training platforms to maximize impact and effectiveness. Regional Support: Provide support across the region for events and training, including conducting trade tests for potential new employees. Advanced Training Participation: Attend Senior Artist advanced artistry training sessions to enhance personal skills and knowledge. Artistry Development: Assist Artistry and event leads in NARS with artistry development and brand-building projects as needed. OPERATIONS: Collaborate with the Retailer Operations team to manage stock files effectively, ensuring a thorough understanding of retailer stock file systems to maintain stock accuracy and maximize sales potential. Oversee the management of Point-of-Sale Materials (POSM), including collateral, testers, and consumables, ensuring responsible usage in line with sustainability policies and cost-effective measures. Track and analyse various programs, such as Visual Merchandising (VM) and Tokens of appreciation (TOA) to assess performance and identify areas for improvement. Report on and monitor store maintenance issues to ensure optimal operational efficiency. Perform administrative tasks as needed, including sales reports, Personal performance and HR administration. PROFILE, SKILLS, AND EXPERIENCE REQUIRED Previous experience of working within the retail and beauty industry in varied locations Proven high level of artistry experience through portfolio (online or offline) Professional appearance & grooming standards represent NARS style grooming guidelines Goal-oriented with a strong commercial mindset. Excellent relationship building and networking, communication, and organizational skills. Organised and professional with the ability to confidently work independently, as well as being able to become part of the team when in store. Understanding of coaching and people development. Flexible working days including weekends and evenings. Flexibility in approach is required in the Retail Development Manager role. Presentation skills that are confident, vibrant, and engaging. Sales and performance reporting and analysis. Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success DEMONSTRATED SUCCESS IN: Sales through expert artistry and customer engagement. Leading in current or previous role in performance, elevated artistry, and service that exceeds customer expectations Has management experience and has excellent leadership and communication skills. Desirable: experience in leading an event strategy with proven results The benefits you'll love 30 days holiday, including bank holidays, increasing with service Generous discretionary commission scheme Contributory pension scheme - 5% employer contribution Enhanced parental allowance Life Assurance up to x2 your salary Access to Retail Trust Annual performance and development reviews so you know your career is going in the right direction Job Segment: Outside Sales, Animation, Bank, Banking, Merchandising, Sales, Creative, Finance, Retail

Select how often (in days) to receive an alert: NARS Retail Development Manager - Multi Site South Central and London West (37.5 Hours) Date: 25 Jul 2025 Location: London RETAIL DEVELOPMENT MANAGER - MULTI-SITE (South Central & London West) Reports to: Area Sales & Education Manager, NARS Job Location: Sephora White City and locations within a 10-mile radius Contract type: Permanent Contract, 37.5 hours per week over 5 days MISSION: At NARS, we inspire self-expression, creativity, and artistry, bringing high fashion, high style, and forward-thinking to the beauty industry. As a Multi-site Senior Artist, you will embody this vision while engaging with our customers across multiple retailers. Your passion for artistry, exceptional service, and commitment to the NARS retail business are essential for success. In this role, you will not only drive sales target achievement but also motivate and engage third-party retailer consultants to enhance their performance. As part of the Shiseido Group, joining NARS means receiving innovative, artistry-led training, enjoying a generous discount on our award-winning products, and becoming part of an iconic artistry brand. You will also be part of the Shiseido group and a remarkable network of brands where the development of our people is at the heart of our business. ROLE OVERVIEW: The Multi-site Retail Development Manager position combines artistry with commercial objectives. You will work in various retail locations as assigned by your line manager, with the primary goal of achieving personal sales targets. Your responsibilities include building strong relationships with retailers to create opportunities for events and brand promotions. You will lead and engage in brand events while educating retailer staff to empower them to meet their sales targets independently. Additionally, you will have a designated home store where you will work at least one day per week. You will also visit stores within your assigned region and, on occasion, travel outside the area as needed to support the business. MAIN RESPONSIBILITIES SALES PERFORMANCE: Consistently achieve personal sales goals and targets set daily. Collaborate effectively with store team members across multiple retail locations, identifying opportunities for improvement and providing support, constructive feedback, and real-time coaching. Conduct makeup services and manage pre-booked appointments in Space NK stores, while actively recruiting customers for NARS cosmetics in Sephora and Boots to meet personal productivity goals. Complete store visit forms to assess performance against key performance indicators (KPIs), identify growth opportunities, set actionable objectives, and recognize successes. Lead artistry events that align with established targets, focusing on customer acquisition and driving incremental sales. Proactively identify opportunities with retail partners and provide the necessary support to facilitate their realization. Prepare and submit monthly to quarterly sales reports summarizing personal and store performance, artistry initiatives, and promotional activities across the entire store portfolio. Cultivate strong relationships with relevant store managers and beauty consultants across all three store formats to enhance collaboration and sales performance. EVENTING: Identify event and animation opportunities within your focus store listing. Lead Artistry events in-store, adhering to the NARS aesthetic , with passion, purpose, and personality. Deliver an event strategy for the stores in partnership with your line manager and education lead. Lead Artistry demonstration and animation to motivate and inspire customers and retail partner colleagues. Summarise event results and review format and feedback to the Line Manager and the Education & Artistry Manager to support the brand event strategy evolution ARTISTRY & EDUCATION Train open-sell consultants in focus stores on NARS philosophy, product knowledge, technical artistry, and application techniques to enhance service and productivity. Organize and lead tailored workshops and meetings for focus store teams, addressing specific training needs while emphasizing artistry and exceptional service. Product Launch Support : Conduct engaging training sessions for new product launches and NARS marketing initiatives in key stores, working closely with store Beauty Consultants to ensure effective implementation and understanding. Shop Floor Coaching: Conduct and facilitate shop floor coaching and co-serving to build confidence in NARS storytelling and product selection. Collaborate closely with the education team to identify key areas for improvement, aiming to enhance and tailor educational content for retailer training platforms to maximize impact and effectiveness. Regional Support: Provide support across the region for events and training, including conducting trade tests for potential new employees. Advanced Training Participation: Attend Senior Artist advanced artistry training sessions to enhance personal skills and knowledge. Artistry Development: Assist Artistry and event leads in NARS with artistry development and brand-building projects as needed. OPERATIONS: Collaborate with the Retailer Operations team to manage stock files effectively, ensuring a thorough understanding of retailer stock file systems to maintain stock accuracy and maximize sales potential. Oversee the management of Point-of-Sale Materials (POSM), including collateral, testers, and consumables, ensuring responsible usage in line with sustainability policies and cost-effective measures. Track and analyse various programs, such as Visual Merchandising (VM) and Tokens of appreciation (TOA) to assess performance and identify areas for improvement. Report on and monitor store maintenance issues to ensure optimal operational efficiency. Perform administrative tasks as needed, including sales reports, Personal performance and HR administration. PROFILE, SKILLS, AND EXPERIENCE REQUIRED Previous experience of working within the retail and beauty industry in varied locations Proven high level of artistry experience through portfolio (online or offline) Professional appearance & grooming standards represent NARS style grooming guidelines Goal-oriented with a strong commercial mindset. Excellent relationship building and networking, communication, and organizational skills. Organised and professional with the ability to confidently work independently, as well as being able to become part of the team when in store. Understanding of coaching and people development. Flexible working days including weekends and evenings. Flexibility in approach is required in the Retail Development Manager role. Presentation skills that are confident, vibrant, and engaging. Sales and performance reporting and analysis. Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success DEMONSTRATED SUCCESS IN: Sales through expert artistry and customer engagement. Leading in current or previous role in performance, elevated artistry, and service that exceeds customer expectations Has management experience and has excellent leadership and communication skills. Desirable: experience in leading an event strategy with proven results The benefits you'll love 30 days holiday, including bank holidays, increasing with service Generous discretionary commission scheme Contributory pension scheme - 5% employer contribution Enhanced parental allowance Life Assurance up to x2 your salary Access to Retail Trust Annual performance and development reviews so you know your career is going in the right direction Job Segment: Outside Sales, Animation, Bank, Banking, Merchandising, Sales, Creative, Finance, Retail

Select how often (in days) to receive an alert: Date: 7 Jul 2025 Location: London Reports to: Area Sales & Education Manager Designer Fragrances Job Location: Retailer, Location Contract type: Permanent Contract, 37.5 hours per week over 5 days Hourly rate: £14.70 MISSION As a Fragrance Consultant, you will share your passion for fragrances and delight customers with our brand stories. As part of the Shiseido Group, you will be immersed in the luxurious world of fragrance houses and receive inspiring training on all our scents. Join a network of brands committed to developing people and fostering a passionate environment. ABOUT SHISEIDO GROUP Our mission: Beauty Innovations for a Better World Founded in 1872 in Japan, Shiseido Group is among the top 5 cosmetics companies worldwide, operating in 120 countries with 42,000 employees. We offer a diverse range of skincare, makeup, and fragrance brands, with a projected turnover of over £7.0bn in 2022. Celebrating 150 years of heritage, we focus on creating high-quality, innovative cosmetics loved globally. Shiseido UK & Ireland lead digital initiatives and are evolving their retail presence to meet market demands. Our strategic focus includes leveraging our brand portfolio, capturing retail opportunities, and creating a great workplace. Our strengths include makeup, led by NARS, and skincare, with recent launches like Clé de Peau Beauté and Drunk Elephant. We are expanding in fragrance with brands like Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig & Voltaire, and Serge Lutens. Our clients include department stores, drugstores, online platforms, and boutiques. ABOUT DESIGNER FRAGRANCES Shiseido's fragrance brands are leaders in the UK, known for their luxury and innovation, including Narciso Rodriguez, Issey Miyake, and Serge Lutens. MAIN RESPONSIBILITIES Meet sales targets, identify new business opportunities, and engage customers through brand activities. Provide exceptional service, build rapport with customers and store teams, and ensure brands look their best. Use training and tools provided to tell compelling fragrance stories. Aim to exceed sales goals and work collaboratively with the team. Your passion for fragrance will be a key asset in sharing our brands with customers. PROFILE Excellent communication and customer service skills Ability to work independently and in a team Self-motivated and results-driven Aligned with the 'Trust8' principles: Think Big, Take Risks, Hands-on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success BENEFITS 30 days holiday (including bank holidays), discretionary commission, contributory pension (5%), enhanced parental leave, life assurance (up to 2x salary), access to Retail Trust, and regular performance reviews. POSITION REFERENCE NUMBER: 15698