Connect2Luton

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton are excited to recruit Accounts Payable Officer on behalf of Luton Borough Council. Main purpose of position: Responsible for the delivery of an efficient and effective payment process, providing accounts payable support to the whole of Luton Council. To ensure the timely and accurate processing of all invoices, interfaces, manual payments, memo's and credit notes generated throughout the Authority. Support the Creditors financial system with the responsibility for documenting procedures, testing enhancements, updates and new releases, supporting devolved users with guidance and training on the accounts payable system and processes. Advising and supporting and service managers and cost centre managers on accounts payable procedures and legislation compliance. You will be responsible to: Assess and determine the suitability of invoices/petty cash and claims in relation to financial regulations. Identifying payment priority to ensure creditors payment terms are met as defined in the Late Payment of Commercial Debts Act, including checking of VAT when required. Identifying invoices that sit under the Construction Industry Scheme (CIS), ensuring that all suppliers that fall within the scheme, are verified and are processed in accordance within the business tax regulations as prescribed by Her Majesty's Revenue and Customs (HMRC) regulations. Ensure timely and accurate replies to written and telephone enquiries from companies and individuals relating to invoices and outstanding payments. Ensuring that all invoices, credit notes and Memos are processed via intelligent scanning. Understand and apply the appropriate controls, to minimise risk and loss to the council by challenging service managers and cost centre managers in order to avoid duplicate payments. Responsible for monitoring payments interfaced into the creditors system from other service area's bespoke finance systems, checking, correcting where necessary and authorising the payments appropriately. Testing and identifying areas suitable to be developed into interfaces. Working with the accounts payable team leader, the service area to develop the interface specification, then working in conjunction with accountancy system developer to implement the new interface. Responsible for the processing, handling and reconciliation of the Authorities Petty Cash scheme. Ensure council policy is adhered to and all relevant processes have been completed. Extracting data and maintaining reports to reconcile monthly and annual figures require by Inland Revenue Legislation. Completing the statutory CIS return to HMRC in accordance with the HMRC guidelines and timetables. Liaising with the VAT accountant to ensure timely payment to HMRC of tax due. Skills and Experience: Ability to run reports, extract, interpret and analyse data to resolve complex queries Able to use IT databases such as Financial or equivalent software Highly numerate, a sound understanding of mathematical processes Able to communicate effectively both verbally and in writing with a wide range of companies, individuals and internal colleagues at all levels providing effective advice or help. Ensuring advice is in line with financial regulations and council policy Able to plan and organise own workload adhering to immovable deadlines, working in a detailed and systematic manner Ability to work in a flexible manner to recognise and react actively to assist other team members to meet team deadlines and objectives Strong background in Accounts Payable, Payment Processing, GRN Purchase Order Matching as well as general accounts payable knowledge About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton are excited to recruit a Private Sector Housing Enforcement Officer on behalf of Luton Borough Council. Main purpose of position: Supervise lower grade officers, inspect dwellings identify unlicensed houses in multiple occupation (HMO's) and undertake enforcement work for private sector housing. You will be responsible to: Supervise, provide specialist advice to and oversee the work of lower grade officers, including 1-2-1s and check-ins providing appropriate training and mentoring. Develop procedures and guidance documents and deputise for Senior staff during periods of absence. Inspect dwellings and houses in multiple occupation in accordance with current legislation including, but not limited to: The Housing Act 2004 Housing Health & Safety Rating System (HHSRS), the Decent Homes Standard and HMO Regulations; , taking enforcement action for non-compliance, including complex preparatory work, inspecting and certifying works in default, resolving disputes and undertaking associated technical and financial work including arranging interim and final stage payments. Prepare cases for prosecution and present evidence in court and Residential Property Tribunals. Investigate complex service requests concerning premises and persons, instigate action in accordance with regulation, including consultation with professionals, Departments and Agencies. Attend and represent the Department/Council at a range of Council meetings, working parties, Appeals, Tribunals and County Court Appearances, including engaging the public, public bodies, businesses and other Agencies. As directed and supported by the Team Manager, take the role of Lead Officer on specific projects to improve service delivery. Skills and Experience: In depth experience of working within an Environmental Health (Private Sector Housing) Rogue Landlord role Experience of supervisory management within the relevant service area Able to consult, negotiate, persuade, influence and present to a wide range of professionals and members of the public Able to analyse complex situations eg, inspect and measure premises, evaluate building tenders, compile evidence and witness statements Able to produce written reports incorporating professional recommendations and judgements Able to plan and organise own and others workload to meet deadlines demonstrating effective time management and ability to work within a Team In depth knowledge of Building construction and Building services In depth knowledge of Local Authority enforcement procedures Equivalent in depth relevant experience Registered by the Environmental Health Officers' Registration Board as an EHO, EHP or CEHP and holding degree or diploma in Environmental Health About Us: Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton are excited to recruit a Private Sector Housing Project Enforcement Officer on behalf of Luton Borough Council. Main purpose of position: To improve living standards and ensure statutory compliance with relevant building safety requirements. Undertake specific service improvement projects work which includes inspecting dwellings and proactive enforcement work for private sector housing. You will be responsible to: Inspect dwellings and houses in multiple occupation in accordance with Housing Health & Safety Rating System (HHSRS) and the Decent Homes Standard; including complex preparatory work, inspecting and certifying works in default, resolving disputes and undertaking associated technical and financial work including arranging interim and final stage payments. Prepare cases for prosecution and present evidence in court and Residential Property Tribunals. Investigate complex service requests concerning premises and persons, instigate action in accordance with regulation, including consultation with professionals, Departments and Agencies. Provide specialist advice to and oversee the work of colleagues and trainees, including providing appropriate training, mentoring, and supervision. Develop procedures and guidance documents and deputise for Senior staff during periods of absence. Attend and represent the Department/Council at a range of Council meetings, working parties, Appeals, Tribunals and County Court Appearances, including engaging the public, public bodies, businesses and other Agencies. As directed and supported by the Team Manager, take the role of Lead Officer on specific projects to improve service delivery. Skills and Experience: In depth experience of working within an Environmental Health (Private Sector Housing) role Able to consult, negotiate, persuade, influence and present to a wide range of professionals and members of the public Able to analyse complex situations eg, inspect and measure premises, evaluate building tenders, compile evidence and witness statements Able to plan and organise own and others workload to meet deadlines demonstrating effective time management and ability to work within a Team Able to demonstrate an understanding of the effects of discrimination on service delivery and on the people with whom you are working In depth knowledge of Building construction and Building services In depth knowledge of Local Authority enforcement procedures Equivalent in depth relevant experience Registered by the Environmental Health Officers' Registration Board as an EHO, EHP or CEHP and holding degree or diploma in Environmental Health About Us: Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.