Connect2Luton are excited to recruit a Housing Officer on behalf of Luton Borough Council. Main purpose of position: The Housing Officer is part of a multi-disciplinary team, including Anti-Social Behaviour Officers and Estates Officers who work collectively at both an individual and Neighbourhood level to provide a good quality housing management services that meets the needs of our tenants. As a core member of the Area and Community Safety Team it is essential that the Housing Officers effectively engages with our communities, supports community empowerment and act as the primary interface with our tenants, delivering an excellent customer focused housing management service that achieves the Consumer Standards (under the Social Housing Regulations Act 2023) and the councils' objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve being largely area and estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our tenants are able to live independently as well as live in safe, well maintained and affordable homes. The role will be defined to a specific neighbourhood and/or area with some flexibility under our agile working policy, to be able to work from wherever is suitable to complete the task at hand. This might be at home, or in one of our offices or within your designated Neighbourhood. You will be responsible to: Responsible for the tenancy management of a patch of Council owned properties, with advice and support from the Senior Housing Officer on more complex issues, ensuring that all standards and performance targets are met, including but not limited to the Consumer Standards (Social Housing Regulation Act 2023), Awaab's Law and Renters Rights Act. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner. Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. Carry out tenancy support for high-risk cases or for people with multiple compound needs, such as hoarders, mental health, drugs and alcohol, domestic violence and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Develop and maintain a current working knowledge of housing law and best practice in relation to all tenancy related matters to provide detailed, appropriate housing advice and information. Deliver tenancy sustainability through the provision of appropriate support to tenants and leaseholders. Liaise with internal teams and services to ensure appropriate advice and timely visits are provided. Attend regular case conference and provide briefings/reports when needed. Skills and Experience: Experience of systems and processes and undertaking administrative work within a tenancy management or similar environment Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide technical advice, offer realistic solutions to routine issues and deal professionally with matters within the working remit Knowledge of current housing legislation, regulations and practice including knowledge of housing issues, needs and operations Member of the Chartered Institute of Housing, or equivalent qualification or equivalent experience, or able to work towards this Able to attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Mar 03, 2026
Seasonal
Connect2Luton are excited to recruit a Housing Officer on behalf of Luton Borough Council. Main purpose of position: The Housing Officer is part of a multi-disciplinary team, including Anti-Social Behaviour Officers and Estates Officers who work collectively at both an individual and Neighbourhood level to provide a good quality housing management services that meets the needs of our tenants. As a core member of the Area and Community Safety Team it is essential that the Housing Officers effectively engages with our communities, supports community empowerment and act as the primary interface with our tenants, delivering an excellent customer focused housing management service that achieves the Consumer Standards (under the Social Housing Regulations Act 2023) and the councils' objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve being largely area and estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our tenants are able to live independently as well as live in safe, well maintained and affordable homes. The role will be defined to a specific neighbourhood and/or area with some flexibility under our agile working policy, to be able to work from wherever is suitable to complete the task at hand. This might be at home, or in one of our offices or within your designated Neighbourhood. You will be responsible to: Responsible for the tenancy management of a patch of Council owned properties, with advice and support from the Senior Housing Officer on more complex issues, ensuring that all standards and performance targets are met, including but not limited to the Consumer Standards (Social Housing Regulation Act 2023), Awaab's Law and Renters Rights Act. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner. Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. Carry out tenancy support for high-risk cases or for people with multiple compound needs, such as hoarders, mental health, drugs and alcohol, domestic violence and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Develop and maintain a current working knowledge of housing law and best practice in relation to all tenancy related matters to provide detailed, appropriate housing advice and information. Deliver tenancy sustainability through the provision of appropriate support to tenants and leaseholders. Liaise with internal teams and services to ensure appropriate advice and timely visits are provided. Attend regular case conference and provide briefings/reports when needed. Skills and Experience: Experience of systems and processes and undertaking administrative work within a tenancy management or similar environment Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide technical advice, offer realistic solutions to routine issues and deal professionally with matters within the working remit Knowledge of current housing legislation, regulations and practice including knowledge of housing issues, needs and operations Member of the Chartered Institute of Housing, or equivalent qualification or equivalent experience, or able to work towards this Able to attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Title: Social Worker - Family Help Department: Children, Families & Education Division: Children's Services Grade: L7 - M1 Responsible to: Team Manager / Deputy Team Manager PURPOSE OF THE ROLE To work within a multi-disciplinary Family Help Team delivering early help and child in need services. The team includes social workers, family help practitioners, psychologists, police community support officers, CAMHS workers, adult mental health nurses, health visitors, youth workers, housing officers and voluntary sector partners. You will assess children and families, analyse risk and need, and develop effective care plans. The role involves working closely with children, young people and families, completing statutory visits, parenting assessments and coordinating multi-agency support to safeguard and promote welfare. KEY RESPONSIBILITIES 1. Assessment & Safeguarding (30%) Complete high-quality, holistic assessments using the Department for Education guidance and Luton's Effective Support document. Lead multi-agency planning to address child protection concerns and children in need. 2. Statutory Duties (10%) Undertake duties under the Children Act 1989 including care proceedings, adoption/permanency planning, risk assessments and investigations. Obtain and implement Court Orders and represent the Council in court. 3. Planning & Intervention (15%) Create SMART plans aligned with the Practice Framework. Ensure needs are met through negotiation and collaboration. Promote anti-discriminatory practice and empower families. 4. Direct Work (20%) Build positive relationships with children and families. Ensure children's voices, wishes and feelings are heard and influence planning. 5. Recording & Compliance (10%) Maintain accurate and timely case records on Liquid Logic in line with GDPR and council standards. 6. Court & Reporting (10%) Prepare court reports and witness statements. Work in line with Luton Borough Council policies and procedures. 7. CPD & Development (5%) Engage in supervision, training and professional development through the Social Work Academy and Research in Practice. WORKING ENVIRONMENT Hybrid working (community, office and home-based). Regular home visits (often lone working, risk assessed). Exposure to emotional strain and occasional challenging behaviour. Attendance at meetings across multiple locations. CONTEXT Luton 2040 is a vision for a healthy, fair and sustainable town where no one lives in poverty and children can thrive. This role forms part of the Families First for Children Pathfinder Programme (Apply online only , investing over 45 million into reforming: Family Help Child Protection Family Network Support Packages Safeguarding Partnerships The new system includes: Multi-disciplinary Family Help services Specialist child protection response Greater use of family networks and family group decision making Strengthened multi-agency leadership PRACTICE MODEL Luton uses a strength-based approach , built around the 4 C's: Conversations - Building strong relationships Curiosity - Understanding lived experience Courage - Trying new approaches Care - Respecting diversity and difference CAREER DEVELOPMENT Clear progression pathway from Newly Qualified Social Worker to Senior Practitioner, Deputy Team Manager and Team Manager. Ongoing mentoring and structured career development support. PERSON SPECIFICATION Essential Substantial post-qualifying social work experience Experience working with children and families Registered with Social Work England Strong knowledge of Children Act 1989 and safeguarding legislation Ability to assess risk and need in complex cases Experience of court work Strong written and verbal communication skills Ability to manage high-risk cases with minimal supervision Ability to meet deadlines and maintain high-quality records Understanding of equality and anti-discriminatory practice Ability to undertake home visits across the borough Willingness to occasionally work outside core hours Desirable Practice Educator experience ADDITIONAL INFORMATION The role involves high-level decision making and responsibility for safeguarding children. Enhanced DBS required. Applicants must disclose all convictions (role exempt under Rehabilitation of Offenders Act 1974). Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Feb 28, 2026
Seasonal
Title: Social Worker - Family Help Department: Children, Families & Education Division: Children's Services Grade: L7 - M1 Responsible to: Team Manager / Deputy Team Manager PURPOSE OF THE ROLE To work within a multi-disciplinary Family Help Team delivering early help and child in need services. The team includes social workers, family help practitioners, psychologists, police community support officers, CAMHS workers, adult mental health nurses, health visitors, youth workers, housing officers and voluntary sector partners. You will assess children and families, analyse risk and need, and develop effective care plans. The role involves working closely with children, young people and families, completing statutory visits, parenting assessments and coordinating multi-agency support to safeguard and promote welfare. KEY RESPONSIBILITIES 1. Assessment & Safeguarding (30%) Complete high-quality, holistic assessments using the Department for Education guidance and Luton's Effective Support document. Lead multi-agency planning to address child protection concerns and children in need. 2. Statutory Duties (10%) Undertake duties under the Children Act 1989 including care proceedings, adoption/permanency planning, risk assessments and investigations. Obtain and implement Court Orders and represent the Council in court. 3. Planning & Intervention (15%) Create SMART plans aligned with the Practice Framework. Ensure needs are met through negotiation and collaboration. Promote anti-discriminatory practice and empower families. 4. Direct Work (20%) Build positive relationships with children and families. Ensure children's voices, wishes and feelings are heard and influence planning. 5. Recording & Compliance (10%) Maintain accurate and timely case records on Liquid Logic in line with GDPR and council standards. 6. Court & Reporting (10%) Prepare court reports and witness statements. Work in line with Luton Borough Council policies and procedures. 7. CPD & Development (5%) Engage in supervision, training and professional development through the Social Work Academy and Research in Practice. WORKING ENVIRONMENT Hybrid working (community, office and home-based). Regular home visits (often lone working, risk assessed). Exposure to emotional strain and occasional challenging behaviour. Attendance at meetings across multiple locations. CONTEXT Luton 2040 is a vision for a healthy, fair and sustainable town where no one lives in poverty and children can thrive. This role forms part of the Families First for Children Pathfinder Programme (Apply online only , investing over 45 million into reforming: Family Help Child Protection Family Network Support Packages Safeguarding Partnerships The new system includes: Multi-disciplinary Family Help services Specialist child protection response Greater use of family networks and family group decision making Strengthened multi-agency leadership PRACTICE MODEL Luton uses a strength-based approach , built around the 4 C's: Conversations - Building strong relationships Curiosity - Understanding lived experience Courage - Trying new approaches Care - Respecting diversity and difference CAREER DEVELOPMENT Clear progression pathway from Newly Qualified Social Worker to Senior Practitioner, Deputy Team Manager and Team Manager. Ongoing mentoring and structured career development support. PERSON SPECIFICATION Essential Substantial post-qualifying social work experience Experience working with children and families Registered with Social Work England Strong knowledge of Children Act 1989 and safeguarding legislation Ability to assess risk and need in complex cases Experience of court work Strong written and verbal communication skills Ability to manage high-risk cases with minimal supervision Ability to meet deadlines and maintain high-quality records Understanding of equality and anti-discriminatory practice Ability to undertake home visits across the borough Willingness to occasionally work outside core hours Desirable Practice Educator experience ADDITIONAL INFORMATION The role involves high-level decision making and responsibility for safeguarding children. Enhanced DBS required. Applicants must disclose all convictions (role exempt under Rehabilitation of Offenders Act 1974). Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton are recruiting Refuse Loaders for Luton Borough. You will be responsible for collecting waste from the Borough of Luton on your allocated round. This will from both commercial and residential. About the Refuse Loader: Collecting waste from residential and commercial properties. Record all rounds completed with team Supporting the team with other duties as required so that rounds are completed within set periods Returning bins to their homes once they have been emptied Report any incidents within the safety guidelines About you: Confident and well-mannered with members of the public Good work ethic - reliable and punctual Team player You will need to be physically fit and be able to work outside in all weathers. Pay 13.05 per hour. Time and half and double time will be also available during busy times. About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract and interim roles at the Council. Our heritage and being local government owned means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. If you are interested, do not wait, please apply now and one of our team members will contact you! Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Feb 27, 2026
Seasonal
Connect2Luton are recruiting Refuse Loaders for Luton Borough. You will be responsible for collecting waste from the Borough of Luton on your allocated round. This will from both commercial and residential. About the Refuse Loader: Collecting waste from residential and commercial properties. Record all rounds completed with team Supporting the team with other duties as required so that rounds are completed within set periods Returning bins to their homes once they have been emptied Report any incidents within the safety guidelines About you: Confident and well-mannered with members of the public Good work ethic - reliable and punctual Team player You will need to be physically fit and be able to work outside in all weathers. Pay 13.05 per hour. Time and half and double time will be also available during busy times. About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract and interim roles at the Council. Our heritage and being local government owned means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. If you are interested, do not wait, please apply now and one of our team members will contact you! Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton are excited to recruit a Communications Officer on behalf of Luton Borough Council. Main purpose of position: Communications officers work as part of the Communications and Marketing team in small teams, supporting either the people, place or corporate portfolio. This role is responsible for the communications and marketing of the people portfolio, delivering well planned and evaluated communications campaigns and projects that change perceptions, attitudes and behaviours. The work of this portfolio covers both internal and external communication and supports education, children's services, adult social care, health and wellbeing. You will be responsible to: Engage with other professionals in the communications and marketing team 30 to co-develop campaigns and to ensure that the right communications channels are used to achieve campaign objectives. Develop and deliver marketing, communications and social media campaigns in collaboration with other members of the teams and any service-based staff involved in communications and marketing activity. Write content for a range of audiences using a range of channels, consistent with the narrative for the people portfolio. Build good, productive relationships with key people in departments to ensure that the communications service understands service needs and is influential in determining and delivering new ways of meeting those needs. Develop and deliver a portfolio of detailed communications campaign plans to deliver specific service objectives and putting in place effective evaluation of these campaigns. Manage, develop and deliver the public information strategy for the people portfolio, ensuring targeted information is in the right place at the right time. Support the delivery of schools and other service level agreements. Keep up to date with the latest communications, marketing, social media and digital developments and strive for continuous improvement. Provide expert knowledge and reports to directors, politicians, CLMT, cabinet, partners and stakeholders. Skills and Experience: Demonstrable track record of delivering effective marketing communications projects, using research and evidence to inform approach Experience of implementing and developing successful communications strategies and activities Ability to negotiate, consult and influence key stakeholders and senior staff, securing support and commitment to a course of action or different way of thinking Ability to use well developed communication skills to present complex/sensitive information in an understandable way, to a range of audiences Ability to develop, manage and deliver complex campaigns and projects, supported by research and data, to meet service requirements and to ensure the best outcomes for both customers and the Council Ability to produce and analyse internal service and management information to contribute to the development of new communications campaigns and innovative working practices Ability to deal with high levels of work-related issues and legislation Ability to deal with high levels of work-related pressure, for example from deadlines, interruptions or conflicting demands Qualified to degree level in marketing or communications (or equivalent relevant workplace experience) Recognised professional qualification in Media, Marketing, Public Relations and/or equivalent About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Feb 18, 2026
Contractor
Connect2Luton are excited to recruit a Communications Officer on behalf of Luton Borough Council. Main purpose of position: Communications officers work as part of the Communications and Marketing team in small teams, supporting either the people, place or corporate portfolio. This role is responsible for the communications and marketing of the people portfolio, delivering well planned and evaluated communications campaigns and projects that change perceptions, attitudes and behaviours. The work of this portfolio covers both internal and external communication and supports education, children's services, adult social care, health and wellbeing. You will be responsible to: Engage with other professionals in the communications and marketing team 30 to co-develop campaigns and to ensure that the right communications channels are used to achieve campaign objectives. Develop and deliver marketing, communications and social media campaigns in collaboration with other members of the teams and any service-based staff involved in communications and marketing activity. Write content for a range of audiences using a range of channels, consistent with the narrative for the people portfolio. Build good, productive relationships with key people in departments to ensure that the communications service understands service needs and is influential in determining and delivering new ways of meeting those needs. Develop and deliver a portfolio of detailed communications campaign plans to deliver specific service objectives and putting in place effective evaluation of these campaigns. Manage, develop and deliver the public information strategy for the people portfolio, ensuring targeted information is in the right place at the right time. Support the delivery of schools and other service level agreements. Keep up to date with the latest communications, marketing, social media and digital developments and strive for continuous improvement. Provide expert knowledge and reports to directors, politicians, CLMT, cabinet, partners and stakeholders. Skills and Experience: Demonstrable track record of delivering effective marketing communications projects, using research and evidence to inform approach Experience of implementing and developing successful communications strategies and activities Ability to negotiate, consult and influence key stakeholders and senior staff, securing support and commitment to a course of action or different way of thinking Ability to use well developed communication skills to present complex/sensitive information in an understandable way, to a range of audiences Ability to develop, manage and deliver complex campaigns and projects, supported by research and data, to meet service requirements and to ensure the best outcomes for both customers and the Council Ability to produce and analyse internal service and management information to contribute to the development of new communications campaigns and innovative working practices Ability to deal with high levels of work-related issues and legislation Ability to deal with high levels of work-related pressure, for example from deadlines, interruptions or conflicting demands Qualified to degree level in marketing or communications (or equivalent relevant workplace experience) Recognised professional qualification in Media, Marketing, Public Relations and/or equivalent About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
