Head of Aftersales Location: Warmington, Oxfordshire Contract: Permanent, Full-time Salary: IRO £55,000 + Bonus Lead Excellence. Drive Quality. Shape the Future of After-Sales. Join a dynamic, fast-growing company where you'll play a key role in driving after-sales success and delivering exceptional service. As the Head of Aftersales, you will lead a high-performing team while overseeing all operations, warranty management, financial performance, and customer satisfaction. If you're passionate about leadership, service excellence, and process improvement, we want you to steer our after-sales team towards continuous growth and efficiency. Your Role as Head of Aftersales: In this pivotal role, you ll be responsible for managing the entire after-sales process, ensuring operational efficiency, top-notch customer experiences, and meeting financial targets. You ll oversee a skilled team, manage warranty claims, and ensure continuous improvement in quality and service delivery. As part of the leadership team, you ll help drive the development of new systems and processes for long-term success. Team Management: Lead, coach, and develop a high-performing team to achieve high productivity, quality workmanship, and customer satisfaction. Oversee all operations, scheduling, and workflow efficiency. Warranty & Compliance: Manage warranty claims, ensuring compliance with manufacturer and company policies while minimising delayed claims. Collaborate with production and development to reduce warranty costs. Financial Performance: Set and achieve after-sales financial targets, including labour and parts sales, gross profit, and expense control. Analyse performance and implement corrective actions to improve profitability. Quality Control & Customer Satisfaction: Enforce quality control standards and address customer concerns. Drive continuous improvement to enhance service quality and customer retention. Process & Administration: Ensure accurate documentation and compliance with health, safety, and environmental standards. Develop processes to enhance efficiency. What You ll Bring to the Head of Aftersales Role: Proven experience in an after-sales, service, or workshop management role (preferably in automotive or a similar industry). Strong leadership and people-management skills. Solid understanding of warranty processes, service operations, and parts management. Financial acumen and experience managing budgets and performance targets. Excellent organisational, communication, and problem-solving skills. Why This Role? £53,000 base salary + bonus. Opportunity to lead and innovate in a fast-growing, exciting industry. Develop your leadership skills in a company committed to growth and quality. Play a key role in shaping the future of after-sales operations, improving service delivery, and driving customer satisfaction. Ready to make a significant impact as the Head of Aftersales? Apply now with a copy of your CV. If you're shortlisted, our team will contact you to discuss the role further. All applications are treated with strict confidentiality.
Jan 30, 2026
Full time
Head of Aftersales Location: Warmington, Oxfordshire Contract: Permanent, Full-time Salary: IRO £55,000 + Bonus Lead Excellence. Drive Quality. Shape the Future of After-Sales. Join a dynamic, fast-growing company where you'll play a key role in driving after-sales success and delivering exceptional service. As the Head of Aftersales, you will lead a high-performing team while overseeing all operations, warranty management, financial performance, and customer satisfaction. If you're passionate about leadership, service excellence, and process improvement, we want you to steer our after-sales team towards continuous growth and efficiency. Your Role as Head of Aftersales: In this pivotal role, you ll be responsible for managing the entire after-sales process, ensuring operational efficiency, top-notch customer experiences, and meeting financial targets. You ll oversee a skilled team, manage warranty claims, and ensure continuous improvement in quality and service delivery. As part of the leadership team, you ll help drive the development of new systems and processes for long-term success. Team Management: Lead, coach, and develop a high-performing team to achieve high productivity, quality workmanship, and customer satisfaction. Oversee all operations, scheduling, and workflow efficiency. Warranty & Compliance: Manage warranty claims, ensuring compliance with manufacturer and company policies while minimising delayed claims. Collaborate with production and development to reduce warranty costs. Financial Performance: Set and achieve after-sales financial targets, including labour and parts sales, gross profit, and expense control. Analyse performance and implement corrective actions to improve profitability. Quality Control & Customer Satisfaction: Enforce quality control standards and address customer concerns. Drive continuous improvement to enhance service quality and customer retention. Process & Administration: Ensure accurate documentation and compliance with health, safety, and environmental standards. Develop processes to enhance efficiency. What You ll Bring to the Head of Aftersales Role: Proven experience in an after-sales, service, or workshop management role (preferably in automotive or a similar industry). Strong leadership and people-management skills. Solid understanding of warranty processes, service operations, and parts management. Financial acumen and experience managing budgets and performance targets. Excellent organisational, communication, and problem-solving skills. Why This Role? £53,000 base salary + bonus. Opportunity to lead and innovate in a fast-growing, exciting industry. Develop your leadership skills in a company committed to growth and quality. Play a key role in shaping the future of after-sales operations, improving service delivery, and driving customer satisfaction. Ready to make a significant impact as the Head of Aftersales? Apply now with a copy of your CV. If you're shortlisted, our team will contact you to discuss the role further. All applications are treated with strict confidentiality.
Service Advisor Location: Warmington, Oxfordshire Contract: Permanent, Full-time Salary: £28,000 + Bonus Enhance service. Drive satisfaction. Be the key to an exceptional aftersales experience. Join a renowned brand redefining automotive camping luxury, creating bespoke campervans and motorhomes for unforgettable journeys. With expansion on the horizon and a growing customer base, the company is now seeking an experienced and customer-focused Service Advisor to join the team and play a pivotal role in delivering exceptional aftersales service. As the Service Advisor, you ll be the key point of contact for customers, ensuring that their experience from check-in to vehicle delivery is seamless and of the highest standard. Based in Warmington, you will play an integral role in delivering outstanding service and supporting our growing brand in the luxury campervan and motorhome industry. Your Role as the Service Advisor: As the primary liaison between customers and the service department, you ll ensure that customers' concerns are addressed with professionalism and care. You will recommend maintenance services, schedule repairs, and keep customers informed every step of the way. Your ability to handle customer concerns and maintain high satisfaction will be at the heart of the role. Key Responsibilities: Greet customers promptly and professionally Understand vehicle concerns and recommend appropriate maintenance and repairs Schedule service appointments and prepare repair orders Provide accurate cost estimates and timelines for repairs Obtain customer authorisation for repairs and communicate with technicians Review completed work with customers and explain invoices clearly Promote service specials and dealership offerings Maintain high levels of customer satisfaction and CSI scores Follow dealership policies and procedures with attention to detail What You ll Bring to the Service Advisor position: Previous automotive service, customer service, or sales experience preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Basic knowledge of automotive systems and maintenance Proficiency with dealership management systems (DMS) and computers Valid driver s license Ready to join a company where your contribution will be recognised and valued? Apply now to help deliver outstanding customer experiences! All applications are treated in the strictest confidence.
Jan 30, 2026
Full time
Service Advisor Location: Warmington, Oxfordshire Contract: Permanent, Full-time Salary: £28,000 + Bonus Enhance service. Drive satisfaction. Be the key to an exceptional aftersales experience. Join a renowned brand redefining automotive camping luxury, creating bespoke campervans and motorhomes for unforgettable journeys. With expansion on the horizon and a growing customer base, the company is now seeking an experienced and customer-focused Service Advisor to join the team and play a pivotal role in delivering exceptional aftersales service. As the Service Advisor, you ll be the key point of contact for customers, ensuring that their experience from check-in to vehicle delivery is seamless and of the highest standard. Based in Warmington, you will play an integral role in delivering outstanding service and supporting our growing brand in the luxury campervan and motorhome industry. Your Role as the Service Advisor: As the primary liaison between customers and the service department, you ll ensure that customers' concerns are addressed with professionalism and care. You will recommend maintenance services, schedule repairs, and keep customers informed every step of the way. Your ability to handle customer concerns and maintain high satisfaction will be at the heart of the role. Key Responsibilities: Greet customers promptly and professionally Understand vehicle concerns and recommend appropriate maintenance and repairs Schedule service appointments and prepare repair orders Provide accurate cost estimates and timelines for repairs Obtain customer authorisation for repairs and communicate with technicians Review completed work with customers and explain invoices clearly Promote service specials and dealership offerings Maintain high levels of customer satisfaction and CSI scores Follow dealership policies and procedures with attention to detail What You ll Bring to the Service Advisor position: Previous automotive service, customer service, or sales experience preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Basic knowledge of automotive systems and maintenance Proficiency with dealership management systems (DMS) and computers Valid driver s license Ready to join a company where your contribution will be recognised and valued? Apply now to help deliver outstanding customer experiences! All applications are treated in the strictest confidence.
Role: Transport Coordinator Salary / Rate: £38,000 - £42,000 Location: Near Daventry Temp-perm opportunity Do you excel is transport organisation and coordination? Do you dream of working for a company who create world-class vehicles? If so, then this is the job for you! Key Responsibilities of the Transport Coordinator: Coordinate daily vehicle movements, including deliveries, collections, and inter-site part movements Liaise with drivers, vehicle movement companies, and internal departments Track vehicle movements and communicate delivery progress or delays to stakeholders Assist with route planning to improve efficiency and reduce transport costs Maintain accurate records of vehicle movements, mileage, fuel usage, and condition reports Process delivery notes, vehicle handover documentation, and proof of delivery Update transport and fleet management systems with accurate data Prepare reports relating to vehicle movements, costs, and transport performance Support compliance with UK transport legislation, including DVSA and DVLA requirements Maintain fleet compliance records including MOTs, servicing, tax, insurance, and inspections Assist with monitoring driver licences, CPC records, and working hours for in-house drivers Support accident, damage, and incident reporting procedures Provide administrative support to the Transport Manager and wider operations team Requirements of a Transport Coordinator Previous administrative experience, ideally within automotive, transport, or logistics environments Strong organisational skills with high attention to detail Confident written and verbal communication skills Experience within automotive logistics, vehicle movements, or fleet administration is desirable Knowledge of UK transport regulations and vehicle compliance is advantageous Experience using transport or fleet management systems is beneficial Hours & Pay: Monday to Thursday 07:30-16:15 Friday 07:00 to 15:30 This is a temporary position for 6 months, made into a permanent position after. Ready to Join the Team? If you are a Transport Coordinator who thrives in this role offers a unique opportunity to make a measurable impact. Apply now with your CV, and a member of our team will contact you to discuss the next steps. All applications are handled with the utmost confidentiality.
Jan 26, 2026
Full time
Role: Transport Coordinator Salary / Rate: £38,000 - £42,000 Location: Near Daventry Temp-perm opportunity Do you excel is transport organisation and coordination? Do you dream of working for a company who create world-class vehicles? If so, then this is the job for you! Key Responsibilities of the Transport Coordinator: Coordinate daily vehicle movements, including deliveries, collections, and inter-site part movements Liaise with drivers, vehicle movement companies, and internal departments Track vehicle movements and communicate delivery progress or delays to stakeholders Assist with route planning to improve efficiency and reduce transport costs Maintain accurate records of vehicle movements, mileage, fuel usage, and condition reports Process delivery notes, vehicle handover documentation, and proof of delivery Update transport and fleet management systems with accurate data Prepare reports relating to vehicle movements, costs, and transport performance Support compliance with UK transport legislation, including DVSA and DVLA requirements Maintain fleet compliance records including MOTs, servicing, tax, insurance, and inspections Assist with monitoring driver licences, CPC records, and working hours for in-house drivers Support accident, damage, and incident reporting procedures Provide administrative support to the Transport Manager and wider operations team Requirements of a Transport Coordinator Previous administrative experience, ideally within automotive, transport, or logistics environments Strong organisational skills with high attention to detail Confident written and verbal communication skills Experience within automotive logistics, vehicle movements, or fleet administration is desirable Knowledge of UK transport regulations and vehicle compliance is advantageous Experience using transport or fleet management systems is beneficial Hours & Pay: Monday to Thursday 07:30-16:15 Friday 07:00 to 15:30 This is a temporary position for 6 months, made into a permanent position after. Ready to Join the Team? If you are a Transport Coordinator who thrives in this role offers a unique opportunity to make a measurable impact. Apply now with your CV, and a member of our team will contact you to discuss the next steps. All applications are handled with the utmost confidentiality.
Do you have experience working on projects across Research and Development? We are seeking a project coordinator who has experience working in a Project Management Office (PMO) or business planning role and is now looking for a new challenge to work on a contract basis. The successful applicant will have a strong background in numeracy, along with close attention to detail. You will have planned and coordinated work across multiple projects and have the proven ability to hit and exceed deadlines. You will have strong communication skills and will act as a face-off to both internal teams and external customers. The ideal candidate will have: - strong MS skills and, in particular, Excel skills (and ideally additional project management tools) - experience of working cross-functionally - the ability to work independently and be self-motivated and a self-starter - the ability to prepare formal documentation - experience of managing confidential information Previous experience in publicly funded projects or working in a regulated environment would be advantageous For more details, apply today
Jan 25, 2026
Contractor
Do you have experience working on projects across Research and Development? We are seeking a project coordinator who has experience working in a Project Management Office (PMO) or business planning role and is now looking for a new challenge to work on a contract basis. The successful applicant will have a strong background in numeracy, along with close attention to detail. You will have planned and coordinated work across multiple projects and have the proven ability to hit and exceed deadlines. You will have strong communication skills and will act as a face-off to both internal teams and external customers. The ideal candidate will have: - strong MS skills and, in particular, Excel skills (and ideally additional project management tools) - experience of working cross-functionally - the ability to work independently and be self-motivated and a self-starter - the ability to prepare formal documentation - experience of managing confidential information Previous experience in publicly funded projects or working in a regulated environment would be advantageous For more details, apply today
Join the Future of Automotive Excellence as a Prototype Vehicle Technician based in Gaydon! Prototype Vehicle Technician Gaydon, Warwickshire 37 hours per week, Rotating shift pattern £34.13 per hour Umbrella PAYE 12-month contract, potential extensions Must hold relevant Level 3 Qualification Are you ready to step into the world of automotive innovation and become a part of a legacy that has redefined excellence? We are looking for a forward-thinking Prototype Vehicle Technician to join a fantastic development team working on models of the future on a 12-month contract basis. Our client, a world-leading automotive manufacturer, invites you to embark on an exhilarating journey and reimagine the automotive industry as we know it. If you're passionate about the automotive industry and the pursuit of perfection, you belong here. Your Role: Prototype Vehicle Technician You will be responsible for the proofing, testing and development of whole vehicles including ICE and EV vehicles. Using your Mechanical, Electrical and Trim skills you will assist in the early-stage prototype development process in a state-of-the-art facility working closely with Engineers to ensure accurate testing and development, understanding the why , how and ifs of vehicle mechanics. Your Working Hours Weekly Rotating Double Day Shift Pattern: 37 hours per week + Overtime when required. Early Shift - Monday to Thursday 6:00am - 2:05pm and Friday 6:00am 12:00pm Late Shift - Monday to Thursday 1:55pm 10:00pm and Friday 11:50am - 5:50pm Your Pay and Contract: £34.13 per hour, paid via an Umbrella PAYE payroll model. 12-month Contract with potential extensions. This contract is deemed Inside of IR35. Please Note: The Umbrella PAYE pay rate stated above is made up of three elements, Hourly pay rate, Holiday pay and Apex Recruitment s contribution to the payroll administrator s fees. Your Duties and Responsibilities: Whole vehicle developments to include: Vehicle Dynamics, Braking systems, Suspension, Dampers, Powertrains Mechanical and Electrical strip, build, calibration and refit of various systems. Working closely with engineers to adapt, calibrate, test and prove out prototype vehicles ensuring they are fit for purpose (e.g. at high speeds, on differing terrains, in hot/cold climates) Using all round knowledge of EV s, Hybrid, Petrol and Deisel vehicles Applying knowledge of whole vehicle instrumentation on test / development vehicles Diagnosis and support logging of issues and engineering improvements Reading and interpreting engineer drawings Experience of using a variety of handheld tools. Experience of working with precision components. Our Ideal Prototype Vehicle Technician: We're looking for someone who shares a passion for automotive excellence and has the skills to match. Level 3 City and Guilds/NVQ/IMI qualifications in an automotive discipline (essential). Electric Vehicle / Hybrid Level 3 (IMI or equivalent) (desirable). Capable of interfacing with modern day vehicle electrical systems Extensive hands-on experience of whole vehicle. Good engineering background essential Ability to develop good technical solutions to build/ quality issues. Knowledge and practical understanding of H&S, C.O.S.H and environmental procedures Flexible attitude towards working hours as overtime may be required. Join Us in Shaping the Future of Automotive Excellence! This is your chance to be a part of a global legacy that's driven by passion, precision, and innovation. If you're ready to rev up your career and contribute to the future of automotive greatness, apply today. All applications are treated in the strictest confidence.
Jan 25, 2026
Contractor
Join the Future of Automotive Excellence as a Prototype Vehicle Technician based in Gaydon! Prototype Vehicle Technician Gaydon, Warwickshire 37 hours per week, Rotating shift pattern £34.13 per hour Umbrella PAYE 12-month contract, potential extensions Must hold relevant Level 3 Qualification Are you ready to step into the world of automotive innovation and become a part of a legacy that has redefined excellence? We are looking for a forward-thinking Prototype Vehicle Technician to join a fantastic development team working on models of the future on a 12-month contract basis. Our client, a world-leading automotive manufacturer, invites you to embark on an exhilarating journey and reimagine the automotive industry as we know it. If you're passionate about the automotive industry and the pursuit of perfection, you belong here. Your Role: Prototype Vehicle Technician You will be responsible for the proofing, testing and development of whole vehicles including ICE and EV vehicles. Using your Mechanical, Electrical and Trim skills you will assist in the early-stage prototype development process in a state-of-the-art facility working closely with Engineers to ensure accurate testing and development, understanding the why , how and ifs of vehicle mechanics. Your Working Hours Weekly Rotating Double Day Shift Pattern: 37 hours per week + Overtime when required. Early Shift - Monday to Thursday 6:00am - 2:05pm and Friday 6:00am 12:00pm Late Shift - Monday to Thursday 1:55pm 10:00pm and Friday 11:50am - 5:50pm Your Pay and Contract: £34.13 per hour, paid via an Umbrella PAYE payroll model. 12-month Contract with potential extensions. This contract is deemed Inside of IR35. Please Note: The Umbrella PAYE pay rate stated above is made up of three elements, Hourly pay rate, Holiday pay and Apex Recruitment s contribution to the payroll administrator s fees. Your Duties and Responsibilities: Whole vehicle developments to include: Vehicle Dynamics, Braking systems, Suspension, Dampers, Powertrains Mechanical and Electrical strip, build, calibration and refit of various systems. Working closely with engineers to adapt, calibrate, test and prove out prototype vehicles ensuring they are fit for purpose (e.g. at high speeds, on differing terrains, in hot/cold climates) Using all round knowledge of EV s, Hybrid, Petrol and Deisel vehicles Applying knowledge of whole vehicle instrumentation on test / development vehicles Diagnosis and support logging of issues and engineering improvements Reading and interpreting engineer drawings Experience of using a variety of handheld tools. Experience of working with precision components. Our Ideal Prototype Vehicle Technician: We're looking for someone who shares a passion for automotive excellence and has the skills to match. Level 3 City and Guilds/NVQ/IMI qualifications in an automotive discipline (essential). Electric Vehicle / Hybrid Level 3 (IMI or equivalent) (desirable). Capable of interfacing with modern day vehicle electrical systems Extensive hands-on experience of whole vehicle. Good engineering background essential Ability to develop good technical solutions to build/ quality issues. Knowledge and practical understanding of H&S, C.O.S.H and environmental procedures Flexible attitude towards working hours as overtime may be required. Join Us in Shaping the Future of Automotive Excellence! This is your chance to be a part of a global legacy that's driven by passion, precision, and innovation. If you're ready to rev up your career and contribute to the future of automotive greatness, apply today. All applications are treated in the strictest confidence.
Position: Procurement Manager Location: Banbury Contract: Permanent, full time Salary: £55,000 Are you an experienced Procurement Manager who has proven exposure with implementing processes, sourcing niche suppliers and strong stakeholder management, then we would love to hear from you! Join a renowned name that is redefining automotive camping luxury, creating bespoke campervans and motorhomes that take customers anywhere they dream of going. With big growth ahead, they re seeking a experienced Procurement Manager who wants to be a part of an exciting, growing business! Procurement Manager Responsibilities: Develop and implement sourcing strategies that anticipate market trends and leverage cutting-edge technologies. Build strong and source long-lasting relationships with key suppliers Lead supplier negotiations, including NDAs, General Terms & Conditions, Production Supply Agreements and Service Level Agreements Oversee supplier performance in cost, quality, and delivery, identifying potential limits to maintain production schedules. Act as a key member of cross-functional teams, working with various groups to achieve company-wide objectives. Contribute to business planning and milestone achievements, ensuring alignment with organisational priorities and strategies. Requirements of the Procurement Manager: Identify, evaluate, and establish relationships with suppliers of machined, fabricated, and composite components. Negotiate competitive terms, prices, and delivery schedules with suppliers. Assess and monitor supplier performance, quality, and reliability. Source authentic and rare vehicle parts and machined components from reputable suppliers and marketplaces. Ensure the procurement of materials meet the highest standards of quality and authenticity. Maintain an update inventory and stock of available parts and materials. Inspect and verify the authenticity, quality, and condition of parts and materials Ensure that internal operations and supplier activities are carried out in line with the company s standard Ensure any Material Requirements Planning system (MRP) are accurate and up to date and any issues resolved Monitor the Bill of Materials and manage inventory accuracy. Identify budget and cost-saving opportunities Collaborate closely with the restoration team to understand project requirements. Keep stakeholders informed of procurement status updates and delays Procurement Manager ideals: A bachelor s degree in business, Supply Chain Management, or a related field. Proven experience in procurement or buying roles, preferably in the automotive or vehicle restoration industry. Extensive knowledge of new and used vehicle components, parts, and materials. Strong negotiation and communication skills. Exceptional attention to detail and commitment to quality. Proficiency in using procurement software and tools. Knowledge and experience of using MRP (Material Requirements Planning) systems or similar Ability to work effectively in a fast-paced, high-pressure environment. Excellent organisational and time management skills. If you re an experienced Procurement Manager looking for a role where you can genuinely make an impact, we d love to hear from you. Apply now for a confidential discussion.
Jan 22, 2026
Full time
Position: Procurement Manager Location: Banbury Contract: Permanent, full time Salary: £55,000 Are you an experienced Procurement Manager who has proven exposure with implementing processes, sourcing niche suppliers and strong stakeholder management, then we would love to hear from you! Join a renowned name that is redefining automotive camping luxury, creating bespoke campervans and motorhomes that take customers anywhere they dream of going. With big growth ahead, they re seeking a experienced Procurement Manager who wants to be a part of an exciting, growing business! Procurement Manager Responsibilities: Develop and implement sourcing strategies that anticipate market trends and leverage cutting-edge technologies. Build strong and source long-lasting relationships with key suppliers Lead supplier negotiations, including NDAs, General Terms & Conditions, Production Supply Agreements and Service Level Agreements Oversee supplier performance in cost, quality, and delivery, identifying potential limits to maintain production schedules. Act as a key member of cross-functional teams, working with various groups to achieve company-wide objectives. Contribute to business planning and milestone achievements, ensuring alignment with organisational priorities and strategies. Requirements of the Procurement Manager: Identify, evaluate, and establish relationships with suppliers of machined, fabricated, and composite components. Negotiate competitive terms, prices, and delivery schedules with suppliers. Assess and monitor supplier performance, quality, and reliability. Source authentic and rare vehicle parts and machined components from reputable suppliers and marketplaces. Ensure the procurement of materials meet the highest standards of quality and authenticity. Maintain an update inventory and stock of available parts and materials. Inspect and verify the authenticity, quality, and condition of parts and materials Ensure that internal operations and supplier activities are carried out in line with the company s standard Ensure any Material Requirements Planning system (MRP) are accurate and up to date and any issues resolved Monitor the Bill of Materials and manage inventory accuracy. Identify budget and cost-saving opportunities Collaborate closely with the restoration team to understand project requirements. Keep stakeholders informed of procurement status updates and delays Procurement Manager ideals: A bachelor s degree in business, Supply Chain Management, or a related field. Proven experience in procurement or buying roles, preferably in the automotive or vehicle restoration industry. Extensive knowledge of new and used vehicle components, parts, and materials. Strong negotiation and communication skills. Exceptional attention to detail and commitment to quality. Proficiency in using procurement software and tools. Knowledge and experience of using MRP (Material Requirements Planning) systems or similar Ability to work effectively in a fast-paced, high-pressure environment. Excellent organisational and time management skills. If you re an experienced Procurement Manager looking for a role where you can genuinely make an impact, we d love to hear from you. Apply now for a confidential discussion.
Customer Service Representative Location: Warwick Hybrid Working Model Permanent role Up to £30,000 per annum + Benefits Join a global automotive leader as a Customer Service Representative in Warwick. This permanent role offers a salary of up to £30,000 per annum, hybrid working, and the opportunity to act as a key point of contact for customer enquiries, supporting order-to-cash and reverse logistics processes. You ll be joining a well-established, premium solutions and components provider with over 100 years of industry expertise. The business supplies advanced fuel, electrical, and aftermarket systems, with a strong focus on innovation, sustainability, and reducing environmental impact. About the Role: As a Customer Service Representative , you will play a crucial role in ensuring smooth communication between customers and internal teams. You will manage customer inquiries related to the order-to-cash process and reverse logistics, ensuring accuracy and timely resolution. By collaborating closely with various departments, you will help streamline operations and provide proactive solutions, contributing directly to a seamless customer experience and maintaining high levels of satisfaction. What s On Offer Competitive salary up to £30,000 per annum Monday to Friday working hours Discretionary annual bonus (up to 8%) 25 days holiday per year Health benefits and cashback plan Hybrid working model (minimum 3 days onsite in Warwick, subject to business needs) Pension scheme with company contributions up to 9% Key Responsibilities Customer Service Representative Order Processing & Compliance Accurately process and load customer orders in line with legal and internal compliance requirements Act as the primary contact for shipment, packing, and reverse logistics queries Reverse Logistics Coordination Manage returns, warranty claims, stock cleanses, and quality-related issues Resolve customer complaints and discrepancies efficiently and professionally Customer Reporting & Documentation Produce customer reports using internal systems Raise credit and debit notes in line with financial and legal guidelines Customer Communication Maintain clear, professional communication with customers and internal sales teams Ensure all queries are resolved within agreed timelines and company policies Who We re Looking For We are seeking a proactive, customer-focused professional who thrives in a fast-paced environment. Proven experience in customer service or customer relationship management Strong telephone and call-handling skills Proficient in Microsoft Excel; SAP experience is highly desirable Familiarity with Salesforce and Microsoft Teams Excellent written and verbal communication skills Strong attention to detail and ability to work collaboratively How to Apply: If this opportunity sounds like the perfect fit for you, we would love to hear from you. Apply for the Customer Service Representative role today with your CV, and if shortlisted, a member of our recruitment team will be in touch to discuss the role in more detail. All applications are handled with the utmost confidentiality.
Jan 15, 2026
Full time
Customer Service Representative Location: Warwick Hybrid Working Model Permanent role Up to £30,000 per annum + Benefits Join a global automotive leader as a Customer Service Representative in Warwick. This permanent role offers a salary of up to £30,000 per annum, hybrid working, and the opportunity to act as a key point of contact for customer enquiries, supporting order-to-cash and reverse logistics processes. You ll be joining a well-established, premium solutions and components provider with over 100 years of industry expertise. The business supplies advanced fuel, electrical, and aftermarket systems, with a strong focus on innovation, sustainability, and reducing environmental impact. About the Role: As a Customer Service Representative , you will play a crucial role in ensuring smooth communication between customers and internal teams. You will manage customer inquiries related to the order-to-cash process and reverse logistics, ensuring accuracy and timely resolution. By collaborating closely with various departments, you will help streamline operations and provide proactive solutions, contributing directly to a seamless customer experience and maintaining high levels of satisfaction. What s On Offer Competitive salary up to £30,000 per annum Monday to Friday working hours Discretionary annual bonus (up to 8%) 25 days holiday per year Health benefits and cashback plan Hybrid working model (minimum 3 days onsite in Warwick, subject to business needs) Pension scheme with company contributions up to 9% Key Responsibilities Customer Service Representative Order Processing & Compliance Accurately process and load customer orders in line with legal and internal compliance requirements Act as the primary contact for shipment, packing, and reverse logistics queries Reverse Logistics Coordination Manage returns, warranty claims, stock cleanses, and quality-related issues Resolve customer complaints and discrepancies efficiently and professionally Customer Reporting & Documentation Produce customer reports using internal systems Raise credit and debit notes in line with financial and legal guidelines Customer Communication Maintain clear, professional communication with customers and internal sales teams Ensure all queries are resolved within agreed timelines and company policies Who We re Looking For We are seeking a proactive, customer-focused professional who thrives in a fast-paced environment. Proven experience in customer service or customer relationship management Strong telephone and call-handling skills Proficient in Microsoft Excel; SAP experience is highly desirable Familiarity with Salesforce and Microsoft Teams Excellent written and verbal communication skills Strong attention to detail and ability to work collaboratively How to Apply: If this opportunity sounds like the perfect fit for you, we would love to hear from you. Apply for the Customer Service Representative role today with your CV, and if shortlisted, a member of our recruitment team will be in touch to discuss the role in more detail. All applications are handled with the utmost confidentiality.
