Registers of Scotland

Grade: Administrative Officer (AO) Salary: £27,617 - £30,181 Pension: 28.97% of salary (RoS contribution) Annual leave: 38 days annual holiday, increasing to 42 days with length of service. Duration: Permanent Working pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns; compressed hours, term time working or part time working on a case-by-case basis, depending on the role and departmental requirements. Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to occasionally visit one of these locations as per the requirements of the role. Department: Estates Directorate: Policy and Corporate Services Role reports to: Estates Officer: Systems and Customer Services Manager Closing date: Wednesday 23rd July, 23:59 Number of vacancies: One About Registers of Scotland (RoS) Registers of Scotland is a world-leading pioneer in land and property registration. We hold the answer to the question, "Who owns Scotland?" We're a modern, digital organisation and our success relies on building a diverse team of dedicated, skilled and motivated people. The role Role holder will be responsible for delivering day-to-day operational estates customer services, which includes transactional hard / soft FM services, concierge, sustainable travel, courier, and financial administration activities required for all Registers of Scotland (RoS) building locations. As a primary point of customer interface on all Estates Service Desk activities, this role works closely with Estates and Facilities Officers, supplier representatives and wider colleagues to deliver excellent estates customer services for RoS. The role holder will support a quality experience for all building users and colleagues working from home. On a typical day you will • Responsibility for delivering day-to-day operational estates customer services, ensuring that all customers to the Estates Service Desk receive a quality professional experience. • Responsibility for delivering day-to-day financial transactional management, ensuring that all customer and estates supplier requests are approved and processed on time. • Responsibility to coordinate concierge requests and building inductions for RoS colleagues or other building users. • Directly supporting the Estates Service Desk desire to achieve or exceed targeted service level requirements. • Identify and support process development that helps improve the effectiveness and efficiency of estates operational services for our customer. • Support a review of systems and interfaces to assure the delivery of a professional and sustainable estates customer service. • Monitor and support mechanisms that seek out and respond to feedback from customers about services and experiences they receive. • Support smarter working, promoting opportunities to encourage the access and use of our buildings and the facilities / services available. • Maintain collaborative working relationships across RoS to support and drive the standards of customer services delivery. • Support the development of wider team members, generate operational resiliency within the Estates Service Desk, supporting succession planning and promoting inclusiveness. This job is for you if you want • Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide. • Flexible and hybrid working: depending on the role and team requirements, work when and where it's best for you and your stakeholders. • Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year's parental leave, and 38 days annual holiday, increasing to 42 days with length of service. • Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job. • Diversity and Inclusion: We are an 'Investor in People' and a 'Disability Confident' employer. We are inclusive, stronger together, and committed to putting our people first. • Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver. To learn more about RoS and what we offer visit our careers pages or watch this short video . Essential Criteria - Skills and Attributes for Success Experience/Technical A customer-focused approach with experience of customer service desk operational delivery and knowledge of an estates/facilities management working environment. Delivering a quality service Ability to structure and prioritise work to effectively meet deadlines and customer needs. Conscientious and thorough, pays attention to detail and manages own time to deliver high quality outputs. Collaborating and partnering/Building capability for all Proactively contributes to the work of the whole team, seeking help when needed and tries to see issues from other people's perspectives. Shares knowledge and expertise willingly, communicating clearly and accurately, whilst finding ways to learn and personally improve the completion of day-to-day tasks. Demonstrating commitment and drive Takes responsibility for the quality of their own work and keeps stakeholders updated on progress. Remains focused on delivery, maintaining consistent performance level and taking initiative to resolve issues. Analysis and making effective decisions Thinks through the implications of own decisions before confirming how to approach an issue. Undertakes appropriate analysis to support decisions or recommendations, investigating and responding to gaps / errors / irregularities in information. Stage one - Application Process To apply, click on 'Apply now' and complete the online application form. You will need to submit: 1. A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages). 2. Answers on how you meet the competencies listed under essential criteria (300 words maximum for each answer). Please note: • If we receive a high volume of applications, we may complete an initial sift on Experience/Technical. • We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed. • Applications that are not accompanied by CVs will not be scored and/or answers over 300 words will not be considered. • We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and suggest preparing your answers using software such as MS Words, and then uploading the file. • We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses. • Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles . Stage two - Psychometric testing Candidates successful at stage one will be invited to complete an online psychometric test, assessing the essential criteria listed above. Stage three - Interview Candidates successful at stage two will be invited to attend a competency-based interview, remotely via MS Teams, assessing the essential criteria listed above. Information on our Competency Framework For further information on the competencies, visit our Competency Framework . Recruitment timeline • Closing date: Wednesday 23rd July, 23:59 • Application sift: 24th and 25th July • Psychometric testing: W/C 4th August • Invites to assessment: W/C 11th August • Interviews: Week commencing 18th August Please note dates may be subject to change. Feedback Feedback will only be provided if you progress to interview stage. Reserve List In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months. Nationality and immigration status In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here . Security Successful candidates must undergo a Basic Disclosure Scotland check. Individuals working with government assets must complete baseline personnel security standard checks. Equality, diversity and inclusion As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. RoS is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of selection process is used. To learn more please see our EDI strategy . As part of the application process, we would like to invite you to please complete our diversity monitoring form. This information is not shared with recruitment panels. If you require any adjustments to our recruitment process, please let us know via . Please see this page for more information on adjustments. . click apply for full job details