Quilter plc
Southampton, Hampshire
# About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!# About the Role Level: 4Department: COOLocation: Southampton or LondonContract type: PermanentThe new role sits within AI Centre of Excellence department under Chief Operating Office (COO).The key accountabilities for the role are as follows: AI/ML Solution Delivery: Hands on end-to-end development and deployment of both traditional and GenAI-based machine learning models, including discovery analytics, experimental design, model development, benchmarking, enhancement and deployment. LLM & RAG Integration: Design and implement new Retrieval-Augmented Generation (RAG) pipelines and enhance existing frameworks, applying advanced techniques in data chunking/splitting, vectorization, knowledge graph representation (GraphRAG), and query retrieval and evaluation. Model Evaluation & Prompt Engineering: Design and execute experiments to benchmark and evaluate model performance using both classical metrics (precision, recall, F-score) and GenAI-specific techniques (LLM-as-a-Judge, ROUGE, BERTScore). Develop and refine prompts to optimise GenAI model reasoning, accuracy, and overall effectiveness. Cross-Functional Collaboration: Work closely with business partners, stakeholders, and technical teams (data engineering, platform engineering) to translate business requirements into impactful AI solutions. Research & Innovation: Stay abreast of emerging tools, techniques, and best practices in LLMs, RAG, GenAI, model development & evaluation techniques and proactively apply new knowledge to drive innovation.# About You Qualifications Advanced degree (MSc or PhD) in Machine Learning, Natural Language Processing, Artificial Intelligence, or a related field. Proven track record of delivering AI solutions from research to production in real-world applications. Knowledge Strong foundation in machine learning algorithms and deep learning concepts including Neural Networks and Transformer-based architectures. Knowledge in developing and deploying scalable models on Databricks, Azure, and AWS, leveraging tools such as FastAPI and Docker. Proficient in model tracing and observability for LLM in production and implementing evaluation frameworks for model quality and reliability. Strong understanding of software engineering best practices, including version control, testing, and CI/CD for production-ready AI systems. Domain expertise in financial services or other regulated industries is highly desirable. Experience Strong experience in AI/ML research and development, specializing in deep learning-based NLP, Information Retrieval, and Generative AI. Proven expertise in RAG/GraphRAG pipeline development and evaluation, including advanced retriever-reranker techniques. Experience in building knowledge bases and ontologies is highly desirable. Extensive experience in defining and implementing evaluation metrics for GenAI systems such as Recall, Precision, NDCG, LLM-as-a-Judge, BERTScore, BLEU score, and hallucination detection. Provide mentorship and technical guidance to junior AI Scientists Skills Strong proficiency in Python and experience with frameworks such as NumPy, Pandas, Scikit-learn, and modern Generative AI libraries (e.g., LangChain, LlamaIndex, Azure AI Foundry). Hands-on experience with PyTorch, and leading LLM libraries such as Hugging Face, LangChain, LangGraph, and LlamaIndex. Skilled in hypothesis formulation, defining evaluation metrics, conducting literature reviews, and building reproducible prototypes with critical outcome analysis. Rapid Experimentation Mindset: Comfortable with a fail-fast, learn-fast approach, iterating quickly to validate ideas and accelerate innovation. Exceptional problem-solving skills and a strong passion for innovation. Excellent communication and collaboration abilities, thriving in cross-functional environments. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction. We create brighter financial futures for every generation.We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that's happening in the world today, our
# About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!# About the Role Level: 4Department: COOLocation: Southampton or LondonContract type: PermanentThe new role sits within AI Centre of Excellence department under Chief Operating Office (COO).The key accountabilities for the role are as follows: AI/ML Solution Delivery: Hands on end-to-end development and deployment of both traditional and GenAI-based machine learning models, including discovery analytics, experimental design, model development, benchmarking, enhancement and deployment. LLM & RAG Integration: Design and implement new Retrieval-Augmented Generation (RAG) pipelines and enhance existing frameworks, applying advanced techniques in data chunking/splitting, vectorization, knowledge graph representation (GraphRAG), and query retrieval and evaluation. Model Evaluation & Prompt Engineering: Design and execute experiments to benchmark and evaluate model performance using both classical metrics (precision, recall, F-score) and GenAI-specific techniques (LLM-as-a-Judge, ROUGE, BERTScore). Develop and refine prompts to optimise GenAI model reasoning, accuracy, and overall effectiveness. Cross-Functional Collaboration: Work closely with business partners, stakeholders, and technical teams (data engineering, platform engineering) to translate business requirements into impactful AI solutions. Research & Innovation: Stay abreast of emerging tools, techniques, and best practices in LLMs, RAG, GenAI, model development & evaluation techniques and proactively apply new knowledge to drive innovation.# About You Qualifications Advanced degree (MSc or PhD) in Machine Learning, Natural Language Processing, Artificial Intelligence, or a related field. Proven track record of delivering AI solutions from research to production in real-world applications. Knowledge Strong foundation in machine learning algorithms and deep learning concepts including Neural Networks and Transformer-based architectures. Knowledge in developing and deploying scalable models on Databricks, Azure, and AWS, leveraging tools such as FastAPI and Docker. Proficient in model tracing and observability for LLM in production and implementing evaluation frameworks for model quality and reliability. Strong understanding of software engineering best practices, including version control, testing, and CI/CD for production-ready AI systems. Domain expertise in financial services or other regulated industries is highly desirable. Experience Strong experience in AI/ML research and development, specializing in deep learning-based NLP, Information Retrieval, and Generative AI. Proven expertise in RAG/GraphRAG pipeline development and evaluation, including advanced retriever-reranker techniques. Experience in building knowledge bases and ontologies is highly desirable. Extensive experience in defining and implementing evaluation metrics for GenAI systems such as Recall, Precision, NDCG, LLM-as-a-Judge, BERTScore, BLEU score, and hallucination detection. Provide mentorship and technical guidance to junior AI Scientists Skills Strong proficiency in Python and experience with frameworks such as NumPy, Pandas, Scikit-learn, and modern Generative AI libraries (e.g., LangChain, LlamaIndex, Azure AI Foundry). Hands-on experience with PyTorch, and leading LLM libraries such as Hugging Face, LangChain, LangGraph, and LlamaIndex. Skilled in hypothesis formulation, defining evaluation metrics, conducting literature reviews, and building reproducible prototypes with critical outcome analysis. Rapid Experimentation Mindset: Comfortable with a fail-fast, learn-fast approach, iterating quickly to validate ideas and accelerate innovation. Exceptional problem-solving skills and a strong passion for innovation. Excellent communication and collaboration abilities, thriving in cross-functional environments. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction. We create brighter financial futures for every generation.We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that's happening in the world today, our
Quilter plc
Southampton, Hampshire
# About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.2 billion in customer investments (as of December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!# About the Role Level:5Department: QC TechnologyLocation: Southampton London Contract type: PermanentAs the Senior Technology Business Partner, you will be the dedicated partner to the Quilter Investment Platform and Quilter Financial Planning for the delivery of all technology solutions and services in their defined scope. You will be a key enabler of our business success, playing a strategic role in driving value and impact for our stakeholders and customers.You will report to the Head of Business Technology and will build and managestrong relationships with both business and technology stakeholders to support the business goals and vision.You will help integrate technology solutions from the technology delivery and change portfolios and work with the Head of Business Technology to be accountable for the delivery of end-to-end technology solutions and services, aligned to the Quilter technology strategy, policies, and standards to meet current and future requirements.All candidates who have a good technology background and are comfortable with senior business stakeholder management are welcome to apply.Successful candidates will be comfortable engaging with stakeholders at a senior level and ensuring both QIP and QFP business segments and the technology teams are fully aligned.This role will support the Head of Business Technology in the following key areas: Collaborate with business stakeholders and users to understand their needs and requirements and provide effective and innovative technology solutions that meet or exceed their expectations. Communicate and align technology strategy and roadmap with business strategy and vision, ensuring that technology solutions are aligned with business requirements and expectations, thus contributing to good customer outcomes. Assist with management of the budget and resources for the Business Technology function and optimise the return on investment and value for money. Support the coordination, prioritisation, and visibility of the portfolio of technology projects and initiatives for the business units, ensuring that they are delivered on time, within budget, and with quality. Ensure the quality, reliability, security, and performance of the business applications, and adhere to the best practices and standards for software development and delivery. Through utilising best practices this role will ensure technology change is effectively defined, planned, resourced, and delivered in alignment with the overall business unit / function technology strategy. It will be critical to ensure roadmaps and service delivery is aligned to and delivered in accordance with Quilter policy and standards, and community of practice guidelines. This role will assist in developing the team's capability and ensure the appropriate balance of skills and expertise to achieve sustainable business performance while actively enabling collaboration across Quilter and building a climate that values diversity of thought and promotes honest and open communication. It will provide effective feedback and coaching through regular check-ins with team members and identifying development needs to support employees in achieving their career goals.# About You You will be able to lead, manage ambiguity and build consensus to deliver new and improved ways of working for our customers. Clarity and impact of communication will be vital in articulating ideas in a compelling manner to technical and non-technical audiences.This role will need to be comfortable navigating complex environments, using an analytical approach to identify issues, develop solutions and drive continuous improvement. This role requires someone with exceptional interpersonal skills with the aptitude to build and maintain strong relationships with key stakeholders, colleagues, and suppliers. This will require the ability to influence and persuade others while maintaining the consistent delivery of results and drive of change across teams and with stakeholders. There is a requirement for high energy, drive, and resilience to maintain focus on delivery in a fast-paced changing environment. You will need to demonstrate credibility, professionalism and strong personal integrity and role model the Quilter values - Pioneering, Dependable, Stronger Together.This role will be best suited to those with deep subject matter expertise, both business and technology. You will need a strong technology background, including significant experience managing technical teams and their deliverables.We are looking for someone who has experience driving innovation and challenging the status quo along with credible experience of complex technology delivery. We need someone with proven experience of working with, managing, and delivering through third party suppliers while managing across complex applications estates.Excellent stakeholder management skills demonstrating the ability to translate technical and complex challenges into simple, clear updates, issues and/or risks for senior stakeholders. We want someone who can translate highly technical details into a digestible format that can aid decision making.We welcome applications from candidates with a deep understanding of the risk context and risk appetite that teams operate within. This role will be tasked with always ensuring that risk-based decisions are appropriate for the level of responsibility in the team. This will require considerable experience managing competing priorities and developing innovation led strategy. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create
# About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.2 billion in customer investments (as of December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!# About the Role Level:5Department: QC TechnologyLocation: Southampton London Contract type: PermanentAs the Senior Technology Business Partner, you will be the dedicated partner to the Quilter Investment Platform and Quilter Financial Planning for the delivery of all technology solutions and services in their defined scope. You will be a key enabler of our business success, playing a strategic role in driving value and impact for our stakeholders and customers.You will report to the Head of Business Technology and will build and managestrong relationships with both business and technology stakeholders to support the business goals and vision.You will help integrate technology solutions from the technology delivery and change portfolios and work with the Head of Business Technology to be accountable for the delivery of end-to-end technology solutions and services, aligned to the Quilter technology strategy, policies, and standards to meet current and future requirements.All candidates who have a good technology background and are comfortable with senior business stakeholder management are welcome to apply.Successful candidates will be comfortable engaging with stakeholders at a senior level and ensuring both QIP and QFP business segments and the technology teams are fully aligned.This role will support the Head of Business Technology in the following key areas: Collaborate with business stakeholders and users to understand their needs and requirements and provide effective and innovative technology solutions that meet or exceed their expectations. Communicate and align technology strategy and roadmap with business strategy and vision, ensuring that technology solutions are aligned with business requirements and expectations, thus contributing to good customer outcomes. Assist with management of the budget and resources for the Business Technology function and optimise the return on investment and value for money. Support the coordination, prioritisation, and visibility of the portfolio of technology projects and initiatives for the business units, ensuring that they are delivered on time, within budget, and with quality. Ensure the quality, reliability, security, and performance of the business applications, and adhere to the best practices and standards for software development and delivery. Through utilising best practices this role will ensure technology change is effectively defined, planned, resourced, and delivered in alignment with the overall business unit / function technology strategy. It will be critical to ensure roadmaps and service delivery is aligned to and delivered in accordance with Quilter policy and standards, and community of practice guidelines. This role will assist in developing the team's capability and ensure the appropriate balance of skills and expertise to achieve sustainable business performance while actively enabling collaboration across Quilter and building a climate that values diversity of thought and promotes honest and open communication. It will provide effective feedback and coaching through regular check-ins with team members and identifying development needs to support employees in achieving their career goals.# About You You will be able to lead, manage ambiguity and build consensus to deliver new and improved ways of working for our customers. Clarity and impact of communication will be vital in articulating ideas in a compelling manner to technical and non-technical audiences.This role will need to be comfortable navigating complex environments, using an analytical approach to identify issues, develop solutions and drive continuous improvement. This role requires someone with exceptional interpersonal skills with the aptitude to build and maintain strong relationships with key stakeholders, colleagues, and suppliers. This will require the ability to influence and persuade others while maintaining the consistent delivery of results and drive of change across teams and with stakeholders. There is a requirement for high energy, drive, and resilience to maintain focus on delivery in a fast-paced changing environment. You will need to demonstrate credibility, professionalism and strong personal integrity and role model the Quilter values - Pioneering, Dependable, Stronger Together.This role will be best suited to those with deep subject matter expertise, both business and technology. You will need a strong technology background, including significant experience managing technical teams and their deliverables.We are looking for someone who has experience driving innovation and challenging the status quo along with credible experience of complex technology delivery. We need someone with proven experience of working with, managing, and delivering through third party suppliers while managing across complex applications estates.Excellent stakeholder management skills demonstrating the ability to translate technical and complex challenges into simple, clear updates, issues and/or risks for senior stakeholders. We want someone who can translate highly technical details into a digestible format that can aid decision making.We welcome applications from candidates with a deep understanding of the risk context and risk appetite that teams operate within. This role will be tasked with always ensuring that risk-based decisions are appropriate for the level of responsibility in the team. This will require considerable experience managing competing priorities and developing innovation led strategy. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create