London, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can Technology - Your choice of Mac or Windows Empowering you to be your most authentic self 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions withUnmind Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Head of Engineeringat SO ENERGY Reporting into our Director of Technology Muhammad Khan, we're looking for a Head of Engineering to join the team. We're looking for a Head of Engineering to shape, scale, and evolve our technology function as we grow our customer base. Reporting into the Director of Technology, you'll lead our engineering teams across multiple squads, champion best practice, and help create the culture, systems, and delivery foundations needed for sustainable scale. You'll bring day-to-day clarity, unblock delivery teams, and coach our Tech Leads and Engineers directly, combining strategic thinking with operational involvement. You'll be joining at a pivotal time. We're scaling our platform to support growth, improve resilience, and enable faster product innovation. With AI and automation increasingly at the heart of how we work, from streamlining operations to enhancing customer experience, you will help ensure that AI is applied thoughtfully, ethically and effectively. You'll play a key role in setting architectural direction, partnering closely with Product, Operations and Commercial to make sure we're solving the right problems in the right way and delivering outcomes that matter to our customers. What you'll be getting up to: Own and drive the engineering strategy, in partnership with the Director of Technology. Lead a multi-disciplinary group of squads, including frontend, backend, and UX engineers, through a team of Tech Leads. Raise the bar on engineering maturity across quality, reliability, security, observability, and scalability. Provide operational support for delivery, unblock teams, track throughput, and embed agile rituals that drive consistent value delivery. Help adoption of AI-augmented development tools and automation (e.g. code generation, intelligent alerting, test coverage tooling) to increase productivity and resilience. Define and track success metrics across engineering, including DORA metrics and AI-driven velocity improvements. Build the culture: create a high performing, empowered, and inclusive engineering organisation. Partner with Product and Business to ensure we're solving the right problems, with a clear sense of value and feasibility. Provide technical direction and oversight on key architecture, integration and platform decisions. Coach and develop our Tech Leads and Engineers, supporting career growth and succession planning. Participate in squad-level standups, planning and retros to model effective delivery habits and build trust across levels. Represent Engineering in leadership forums, contributing to our broader digital transformation. This role will be a great fit if: Proven experience leading and growing engineering teams in a scale-up or high-growth environment. Strong technical background able to challenge, support and coach on architecture and delivery decisions. A strategic mindset with the ability to balance short-term priorities with long-term vision. Collaborative and open, with a strong belief in cross-functional delivery and empowered teams. Experience working in a product-led environment, partnering with Product Managers, Designers and Business Stakeholders. A systems thinker: able to navigate technical, organisational, and human systems to create long-term value. Practical experience applying AI in engineering workflows, and a clear stance on ethical and responsible AI usage. Commitment to sustainability in tech, designing architectures and practices that are resilient and environmentally conscious. Passion for sustainability and a drive to build products and teams that make a meaningful impact. Our stack GCP & AWS Kotlin, Vue.js, JavaScript CI/CD pipelines, microservices, modern testing practices We don't expect you to be hands-on, but you should be comfortable engaging in conversations about modern cloud-native platforms and delivery models. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! Want to tailor your application? Hiring Process Talent Acquisition Screen (30 mins) Hiring Manager Interview (45mins) Technical & Competency assessment (60 mins) Culture Interview (45 mins) Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at SoEnergy. We strive to embed it not just into our values but throughout our entire culture.
Jul 27, 2025
Full time
London, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can Technology - Your choice of Mac or Windows Empowering you to be your most authentic self 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions withUnmind Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Head of Engineeringat SO ENERGY Reporting into our Director of Technology Muhammad Khan, we're looking for a Head of Engineering to join the team. We're looking for a Head of Engineering to shape, scale, and evolve our technology function as we grow our customer base. Reporting into the Director of Technology, you'll lead our engineering teams across multiple squads, champion best practice, and help create the culture, systems, and delivery foundations needed for sustainable scale. You'll bring day-to-day clarity, unblock delivery teams, and coach our Tech Leads and Engineers directly, combining strategic thinking with operational involvement. You'll be joining at a pivotal time. We're scaling our platform to support growth, improve resilience, and enable faster product innovation. With AI and automation increasingly at the heart of how we work, from streamlining operations to enhancing customer experience, you will help ensure that AI is applied thoughtfully, ethically and effectively. You'll play a key role in setting architectural direction, partnering closely with Product, Operations and Commercial to make sure we're solving the right problems in the right way and delivering outcomes that matter to our customers. What you'll be getting up to: Own and drive the engineering strategy, in partnership with the Director of Technology. Lead a multi-disciplinary group of squads, including frontend, backend, and UX engineers, through a team of Tech Leads. Raise the bar on engineering maturity across quality, reliability, security, observability, and scalability. Provide operational support for delivery, unblock teams, track throughput, and embed agile rituals that drive consistent value delivery. Help adoption of AI-augmented development tools and automation (e.g. code generation, intelligent alerting, test coverage tooling) to increase productivity and resilience. Define and track success metrics across engineering, including DORA metrics and AI-driven velocity improvements. Build the culture: create a high performing, empowered, and inclusive engineering organisation. Partner with Product and Business to ensure we're solving the right problems, with a clear sense of value and feasibility. Provide technical direction and oversight on key architecture, integration and platform decisions. Coach and develop our Tech Leads and Engineers, supporting career growth and succession planning. Participate in squad-level standups, planning and retros to model effective delivery habits and build trust across levels. Represent Engineering in leadership forums, contributing to our broader digital transformation. This role will be a great fit if: Proven experience leading and growing engineering teams in a scale-up or high-growth environment. Strong technical background able to challenge, support and coach on architecture and delivery decisions. A strategic mindset with the ability to balance short-term priorities with long-term vision. Collaborative and open, with a strong belief in cross-functional delivery and empowered teams. Experience working in a product-led environment, partnering with Product Managers, Designers and Business Stakeholders. A systems thinker: able to navigate technical, organisational, and human systems to create long-term value. Practical experience applying AI in engineering workflows, and a clear stance on ethical and responsible AI usage. Commitment to sustainability in tech, designing architectures and practices that are resilient and environmentally conscious. Passion for sustainability and a drive to build products and teams that make a meaningful impact. Our stack GCP & AWS Kotlin, Vue.js, JavaScript CI/CD pipelines, microservices, modern testing practices We don't expect you to be hands-on, but you should be comfortable engaging in conversations about modern cloud-native platforms and delivery models. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! Want to tailor your application? Hiring Process Talent Acquisition Screen (30 mins) Hiring Manager Interview (45mins) Technical & Competency assessment (60 mins) Culture Interview (45 mins) Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at SoEnergy. We strive to embed it not just into our values but throughout our entire culture.
London, Hybrid Base salary £29,576 OTE £32,000 - £37,000 with uncapped commission ️ Our Perks Values-driven culture - we're really proud of our culture. Personalised Learning and Development Budget Hybrid working hours - empowers you to do your work in the best way you can 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - sessions with Unmind Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Solar Sales Advisor at SO ENERGY Our new Installation services for Solar panels, batteries and EV charge points is helping to save homeowners money whilst helping customers do their bit in the fight against climate change. Your role will be to help grow our customer base in becoming more energy independent, helping to deliver sales via the conversion of leads by phone, video calls and e-mail, having designed a suitable solar array and created a quote, and ultimately ensuring customers commit to booking an installation with So Energy. Reporting into our Energy Independence Sales Team Leader, you will be highly adept in managing our customers through all aspects of their initial solar journey from first contact to the successful completion of a home solar survey through to a customer confirming an installation. This includes designing an appropriate solar array, gathering relevant information of the customer's property & discussing estimate and final quotes with customers, whilst problem solving, objection handling and managing the customer journey via our CRM. What you'll be getting up to: Designing and creating estimate solar quotes for customers. Proactively manage a high volume of inbound and outbound activity, ensuring timely follow ups and effective communication with potential customers. Selling the benefits of solar and driving customers to book a home solar survey and confirm an installation Undertake video calls with customers to gather relevant property information Strong belief in providing excellent customer service Confident dealing with customers across multi-channels Excellent negotiation skills and energetic approach to finalising sales with potential customers Be the first point of contact for any questions from our customers in relation to their estimate quote, survey or final quote. Upskilled to a high standard in all processes & tasks Taking ownership of any complaints with a focus on delivering a positive output for our customers A strong drive for process improvement and a willingness to take the initiative A passion to change the way we use energy on the grid, helping people make the shift away from fossil fuels towards cleaner energy This role will be a great fit if: You are target driven You thrive in a fast-paced environment Have the ability to handle consistently high volumes of customer contact through various channels, including phone calls, video calls and emails, while maintaining high service quality. You're tenacious and eager to help bring in new business Strong collaborator working well with the team to ensure consistency and streamlined processes across all aspects of the Customer journey Flexible, reliable and reactive to your Department's demands Prior demonstrable experience within a target driven sales role Excellent communication and interpersonal skills Strong written and verbal contact handling skills Be able to prioritise your workload and adapt to change dependent on customer and business requirements Ability to overcome challenges to the service delivery and comfortable in working with customers who require a more bespoke service Able to remain unphased when speaking to customers and attempting to overcome objections Prior experience within the UK residential solar and energy storage market is desirable but not essential Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! Want to tailor your application? Hiring Process Psychometric Assessment (25 mins) & initial Screening call with the Talent Team (30 mins) ️Competency based interview with Solar Sales Team Leader (1hr) Final Stage Interview with Head of Solar & Storage (Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
Feb 19, 2025
Full time
London, Hybrid Base salary £29,576 OTE £32,000 - £37,000 with uncapped commission ️ Our Perks Values-driven culture - we're really proud of our culture. Personalised Learning and Development Budget Hybrid working hours - empowers you to do your work in the best way you can 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - sessions with Unmind Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Solar Sales Advisor at SO ENERGY Our new Installation services for Solar panels, batteries and EV charge points is helping to save homeowners money whilst helping customers do their bit in the fight against climate change. Your role will be to help grow our customer base in becoming more energy independent, helping to deliver sales via the conversion of leads by phone, video calls and e-mail, having designed a suitable solar array and created a quote, and ultimately ensuring customers commit to booking an installation with So Energy. Reporting into our Energy Independence Sales Team Leader, you will be highly adept in managing our customers through all aspects of their initial solar journey from first contact to the successful completion of a home solar survey through to a customer confirming an installation. This includes designing an appropriate solar array, gathering relevant information of the customer's property & discussing estimate and final quotes with customers, whilst problem solving, objection handling and managing the customer journey via our CRM. What you'll be getting up to: Designing and creating estimate solar quotes for customers. Proactively manage a high volume of inbound and outbound activity, ensuring timely follow ups and effective communication with potential customers. Selling the benefits of solar and driving customers to book a home solar survey and confirm an installation Undertake video calls with customers to gather relevant property information Strong belief in providing excellent customer service Confident dealing with customers across multi-channels Excellent negotiation skills and energetic approach to finalising sales with potential customers Be the first point of contact for any questions from our customers in relation to their estimate quote, survey or final quote. Upskilled to a high standard in all processes & tasks Taking ownership of any complaints with a focus on delivering a positive output for our customers A strong drive for process improvement and a willingness to take the initiative A passion to change the way we use energy on the grid, helping people make the shift away from fossil fuels towards cleaner energy This role will be a great fit if: You are target driven You thrive in a fast-paced environment Have the ability to handle consistently high volumes of customer contact through various channels, including phone calls, video calls and emails, while maintaining high service quality. You're tenacious and eager to help bring in new business Strong collaborator working well with the team to ensure consistency and streamlined processes across all aspects of the Customer journey Flexible, reliable and reactive to your Department's demands Prior demonstrable experience within a target driven sales role Excellent communication and interpersonal skills Strong written and verbal contact handling skills Be able to prioritise your workload and adapt to change dependent on customer and business requirements Ability to overcome challenges to the service delivery and comfortable in working with customers who require a more bespoke service Able to remain unphased when speaking to customers and attempting to overcome objections Prior experience within the UK residential solar and energy storage market is desirable but not essential Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! Want to tailor your application? Hiring Process Psychometric Assessment (25 mins) & initial Screening call with the Talent Team (30 mins) ️Competency based interview with Solar Sales Team Leader (1hr) Final Stage Interview with Head of Solar & Storage (Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
UK, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can Technology - Your choice of Mac or Windows Empowering you to be your most authentic self 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions with Unmind Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Principal Engineer at SO ENERGY As a Principal Engineer, you will be a polyglot at the forefront of our technological advancements, driving the development of cutting-edge solutions across multiple stacks. Reporting to the Director of Technology, you will drive an innovative engineering culture, balancing future needs with daily priorities. Your strategic vision and expertise will position So Energy as an industry leader by overcoming complex challenges and delivering impactful solutions. This role aligns Engineering, Product, and Data under a unified vision, solving challenges with AI-driven innovations in contact centres, operations, and energy solutions. Your work will shape So Energy's AI strategy, advancing customer communication and operational efficiency. As a visionary technologist, you will remain at the forefront of AI and emerging technologies, fostering innovation to transform our technological and operational landscape. Your efforts will align with So Energy's mission to deliver best-in-class, customer-centric energy solutions and position the company as an industry leader. Your Impact In this high-impact, leadership-oriented role, you will tackle the biggest challenges, create transformative technology strategies, and ensure all aspects of engineering, product, and data remain aligned to So Energy's vision. You will champion the integration of technology to solve critical business problems and drive the company's ambition to be the best-in-class customer-centric energy supplier. Reporting to Muhammad Khan (Tech director) What you'll be getting up to: Collaborating with the Director of Technology to define and deliver So Energy's technology strategy, aligning engineering, product, and data initiatives. Leading architectural decisions across the technology landscape, balancing the build vs. buy approach to deliver scalable and impactful solutions. Driving innovation through AI strategies, particularly in contact centre optimization, operational efficiency, and dynamic energy solutions. Solving the company's most complex challenges, identifying cutting-edge technology opportunities, and implementing impactful solutions. Acting as a technical advisor and mentor for Staff Engineers and the Solution Architect, fostering a high-performance culture. Championing Agile and modern XP software engineering practices, including TDD, BDD, risk-based testing, and secure coding principles. Ensuring alignment across engineering, product, and data teams on a unified vision for technical and business objectives. Leading the adoption of cutting-edge technologies, focusing on innovation in renewable energy and customer experience. Collaborating with cross-functional teams to ensure seamless integration of technology solutions, driving customer satisfaction and operational excellence. Building scalable, resilient, and secure applications while simplifying and optimising frameworks, libraries, and systems. Utilising analytics, performance metrics, and customer feedback to inform and refine technical strategies. Acting as a champion for So Energy's values and culture, fostering a collaborative and innovative work environment. This role will be a great fit if: Proven track record as a Principal Engineer, Technical Architect, or similar role, with over 10 years of experience in software engineering. Strong leadership experience, managing senior technical staff and fostering a culture of collaboration and innovation. Expertise in polyglot development across multiple stacks, with hands-on experience in Java, Python, JavaScript, Kotlin, or similar languages, as well as frontend frameworks like Vue.js or React. Deep understanding of system design, architecture, and engineering best practices for scalable, resilient, and secure applications. Experience with platform engineering, continuous integration, continuous deployment (CI/CD), and infrastructure automation. Knowledge of GCP serverless infrastructure, cloud-native architecture, and microservices design principles. Familiarity with cross-platform mobile development frameworks and technologies. Strong analytical and problem-solving skills with a data-driven mindset. Experience with AI-driven solutions, particularly leveraging large language models for customer communication and operations. Experience in designing innovative solutions for the energy sector or other highly regulated industries is advantageous. Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels. Passion for renewable energy, sustainability, and driving impactful change through technology. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! Want to tailor your application? Hiring Process Talent Interview with Head of Talent Technical interview with an Engineering manager and Solutions Architect Culture Interview with our Product Lead and Tech Director Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues. Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers. Caring - We care about the work we are doing, our customers and our colleagues. Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
Feb 18, 2025
Full time
UK, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can Technology - Your choice of Mac or Windows Empowering you to be your most authentic self 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions with Unmind Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Principal Engineer at SO ENERGY As a Principal Engineer, you will be a polyglot at the forefront of our technological advancements, driving the development of cutting-edge solutions across multiple stacks. Reporting to the Director of Technology, you will drive an innovative engineering culture, balancing future needs with daily priorities. Your strategic vision and expertise will position So Energy as an industry leader by overcoming complex challenges and delivering impactful solutions. This role aligns Engineering, Product, and Data under a unified vision, solving challenges with AI-driven innovations in contact centres, operations, and energy solutions. Your work will shape So Energy's AI strategy, advancing customer communication and operational efficiency. As a visionary technologist, you will remain at the forefront of AI and emerging technologies, fostering innovation to transform our technological and operational landscape. Your efforts will align with So Energy's mission to deliver best-in-class, customer-centric energy solutions and position the company as an industry leader. Your Impact In this high-impact, leadership-oriented role, you will tackle the biggest challenges, create transformative technology strategies, and ensure all aspects of engineering, product, and data remain aligned to So Energy's vision. You will champion the integration of technology to solve critical business problems and drive the company's ambition to be the best-in-class customer-centric energy supplier. Reporting to Muhammad Khan (Tech director) What you'll be getting up to: Collaborating with the Director of Technology to define and deliver So Energy's technology strategy, aligning engineering, product, and data initiatives. Leading architectural decisions across the technology landscape, balancing the build vs. buy approach to deliver scalable and impactful solutions. Driving innovation through AI strategies, particularly in contact centre optimization, operational efficiency, and dynamic energy solutions. Solving the company's most complex challenges, identifying cutting-edge technology opportunities, and implementing impactful solutions. Acting as a technical advisor and mentor for Staff Engineers and the Solution Architect, fostering a high-performance culture. Championing Agile and modern XP software engineering practices, including TDD, BDD, risk-based testing, and secure coding principles. Ensuring alignment across engineering, product, and data teams on a unified vision for technical and business objectives. Leading the adoption of cutting-edge technologies, focusing on innovation in renewable energy and customer experience. Collaborating with cross-functional teams to ensure seamless integration of technology solutions, driving customer satisfaction and operational excellence. Building scalable, resilient, and secure applications while simplifying and optimising frameworks, libraries, and systems. Utilising analytics, performance metrics, and customer feedback to inform and refine technical strategies. Acting as a champion for So Energy's values and culture, fostering a collaborative and innovative work environment. This role will be a great fit if: Proven track record as a Principal Engineer, Technical Architect, or similar role, with over 10 years of experience in software engineering. Strong leadership experience, managing senior technical staff and fostering a culture of collaboration and innovation. Expertise in polyglot development across multiple stacks, with hands-on experience in Java, Python, JavaScript, Kotlin, or similar languages, as well as frontend frameworks like Vue.js or React. Deep understanding of system design, architecture, and engineering best practices for scalable, resilient, and secure applications. Experience with platform engineering, continuous integration, continuous deployment (CI/CD), and infrastructure automation. Knowledge of GCP serverless infrastructure, cloud-native architecture, and microservices design principles. Familiarity with cross-platform mobile development frameworks and technologies. Strong analytical and problem-solving skills with a data-driven mindset. Experience with AI-driven solutions, particularly leveraging large language models for customer communication and operations. Experience in designing innovative solutions for the energy sector or other highly regulated industries is advantageous. Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels. Passion for renewable energy, sustainability, and driving impactful change through technology. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! Want to tailor your application? Hiring Process Talent Interview with Head of Talent Technical interview with an Engineering manager and Solutions Architect Culture Interview with our Product Lead and Tech Director Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues. Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers. Caring - We care about the work we are doing, our customers and our colleagues. Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
UK, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can Technology - Your choice of Mac or Windows Empowering you to be your most authentic self 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions with Unmind Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role People Director at SO ENERGY As People Director (Maternity Cover), you will lead So Energy's people strategy during a critical period of business growth. You will champion the company's cultural roadmap, ensuring a resilient, engaged, and talented workforce that is well-supported and motivated to achieve their best. You will enable a leadership population that is people-oriented, compliant, and committed to best practices and continuous development. This role also involves steering change and engagement programmes, fostering cultural alignment, and delivering people-focused initiatives to support the company's ambitious growth goals. If you're an accomplished leader with a passion for people and culture and thrive in dynamic environments, we'd love to hear from you! Reporting into our CEO, Simon Oscroft What you'll be getting up to: Lead well-managed people-focused change programmes, supporting employees in navigating change and adapting to new ways of working. Lead and mentor a multi-disciplinary team spanning the whole employee lifecycle inclusive of talent, people partners, people operations, internal communications, L&D (including QA), facilities, and people experience ensuring a consistent and progressive approach to all people services and operations. Develop a strong commercial understanding of the business. Lead the execution of the company's 2025 People Strategy and oversee strategic planning for the 2026 People and Culture Roadmap ensuring that the people strategy integrates psychological safety, wellbeing, diversity, and inclusion as core principles. Align people initiatives and strategic resource plans with commercial priorities to support So Energy's growth ambitions. Act as a key member of the Senior Leadership Team, contributing to business strategy and operational priorities including monthly Board and RemCo presentations. Role model the right behaviours in respect of governance, security and compliance and continuously evolve company policies to remain relevant as the organisation scales. Build strong relationships across the ESB Group and with external partners, including initiatives like POWERful Women. Hold business leaders accountable for supporting the implementation of the people strategy effectively. Drive talent development, succession planning, and recruitment to meet future needs and support So Energy's ambition. Ensure robust performance management and promote a high-performing, customer-focused, and values-driven team culture that fosters continuous improvement. This role will be a great fit if: Proven experience in leading people strategies within a fast-paced, scaling organisation. Demonstrated expertise in cultural alignment, change management, and building high-performing, diverse teams. Strong track record in stakeholder management, including senior leadership and external partnerships. Exceptional leadership skills with the ability to mentor and develop teams, drive accountability, and inspire collaboration. Passionate about diversity, wellbeing, and creating an environment where employees thrive. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! APPLICATIONS CLOSE ON 31/01/25 Want to tailor your application? Hiring Process Talent Interview with a member of the Talent team People Team interview with our People Director and member of the people team Technical and Culture Interview with our CEO, and members of our Senior Leadership Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues. Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers. Caring - We care about the work we are doing, our customers and our colleagues. Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
Feb 17, 2025
Full time
UK, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can Technology - Your choice of Mac or Windows Empowering you to be your most authentic self 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions with Unmind Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role People Director at SO ENERGY As People Director (Maternity Cover), you will lead So Energy's people strategy during a critical period of business growth. You will champion the company's cultural roadmap, ensuring a resilient, engaged, and talented workforce that is well-supported and motivated to achieve their best. You will enable a leadership population that is people-oriented, compliant, and committed to best practices and continuous development. This role also involves steering change and engagement programmes, fostering cultural alignment, and delivering people-focused initiatives to support the company's ambitious growth goals. If you're an accomplished leader with a passion for people and culture and thrive in dynamic environments, we'd love to hear from you! Reporting into our CEO, Simon Oscroft What you'll be getting up to: Lead well-managed people-focused change programmes, supporting employees in navigating change and adapting to new ways of working. Lead and mentor a multi-disciplinary team spanning the whole employee lifecycle inclusive of talent, people partners, people operations, internal communications, L&D (including QA), facilities, and people experience ensuring a consistent and progressive approach to all people services and operations. Develop a strong commercial understanding of the business. Lead the execution of the company's 2025 People Strategy and oversee strategic planning for the 2026 People and Culture Roadmap ensuring that the people strategy integrates psychological safety, wellbeing, diversity, and inclusion as core principles. Align people initiatives and strategic resource plans with commercial priorities to support So Energy's growth ambitions. Act as a key member of the Senior Leadership Team, contributing to business strategy and operational priorities including monthly Board and RemCo presentations. Role model the right behaviours in respect of governance, security and compliance and continuously evolve company policies to remain relevant as the organisation scales. Build strong relationships across the ESB Group and with external partners, including initiatives like POWERful Women. Hold business leaders accountable for supporting the implementation of the people strategy effectively. Drive talent development, succession planning, and recruitment to meet future needs and support So Energy's ambition. Ensure robust performance management and promote a high-performing, customer-focused, and values-driven team culture that fosters continuous improvement. This role will be a great fit if: Proven experience in leading people strategies within a fast-paced, scaling organisation. Demonstrated expertise in cultural alignment, change management, and building high-performing, diverse teams. Strong track record in stakeholder management, including senior leadership and external partnerships. Exceptional leadership skills with the ability to mentor and develop teams, drive accountability, and inspire collaboration. Passionate about diversity, wellbeing, and creating an environment where employees thrive. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! APPLICATIONS CLOSE ON 31/01/25 Want to tailor your application? Hiring Process Talent Interview with a member of the Talent team People Team interview with our People Director and member of the people team Technical and Culture Interview with our CEO, and members of our Senior Leadership Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues. Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers. Caring - We care about the work we are doing, our customers and our colleagues. Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
London, Hybrid ️ Our Perks Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions withUnmind Enhanced Family Leave Values-driven culture - we're really proud of our culture. So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Head of Customer Careat SO ENERGY Reporting to our Customer Operations Director. This role is responsible for leading our customer facing teams to deliver outstanding customer experience. The teams respond to all of our inbound customer contact through omni channels and are our frontline in delivering market leading experience. The Head of Customer Care has to have a key focus on operational efficiency and continuous improvement, they have to ensure we meet all regulatory standards. Leading our largest team, people development, empowerment and performance management are crucial in this role. As a senior leader, the Head of Customer Care will play a key role in setting and delivering our customer service and company strategy. What you'll be getting up to: Contributing to the overall success of the business by playing an active role in the leadership team Lead and inspire your team to create a highly motivated and engaged team to deliver the business goals of industry leading customer experience Creating a people centric culture that enables opportunities for growth and development that enhances employee satisfaction Champion a great customer experience, understanding how customers want to converse with us, and develop a strategy to fulfil this Developing and implementing Team Goals and KPIs to manage performance and maximise customer satisfaction Strengthening So Energy's reputation in the market by harnessing feedback from tools such as Trustpilot, CSAT and NPS, and utilising these to develop into a strategic long-term plan for customer delivery Accountable for Ombudsman and Citizen Advice relationships to drive a partnership approach to improve customer experience Accountable for our Citizen Advice scoring, and mobilising the company to deliver our key targets Utilise technology, data and best practice to deliver an enhanced customer and employee experience through operational excellence, modernised processes & cost optimisation Enhance First Contact Resolution and identify opportunity for specialism where it benefits the customer journey Continually enhance the knowledge and experience of the team, enabling them to be the best within their individual areas of delivery. Work with core partners to not only shape the delivery of your function, but to ensure consistent ownership and measurement of P&L, cost to serve, shrinkage, contact reduction etc Act as the voice of the customer for So Energy Act as a customer champion to ensure best in class service across the whole of customer operation, constantly interfacing with the other core departments to create great feedback loops, better agent experience and better customer service Develop insight on the use of new tools and technologies; Voice, CRM, Case Management, WebChat etc and WFM to create a cost effective operation consistently achieving contact handling SLAs Accountable for all third party relationships within the Customer Care Department. Accountable for performance and efficiency within the Customer Care space Develop and execute short-term and long-term planning strategies in alignment with business goals, service level targets, and regulatory requirements for all Customer Operations teams This role will be a great fit if: You have Contact Centre experience where a record of delivering industry leading customer experience can be proven An experienced people leader able to motivate, coach, mentor and develop teams in customer care, managers, team leaders, agents Ability to manage large teams and align, inspire people behind the company vision. Performance management - set KPIs and SLA's, analyse metrics and take appropriate action to deliver the desired outcomes across a fast paced contact centre environment and at all levels (managers, team leaders, agents) Ability to influence, communicate and collaborate effectively with your team, and peers Excellent communication and influencing skills to manage stakeholder relationships successfully Experience of leading a contact centre in a regulated environment Experience of delivering continuous improvement to drive efficiency across the operation Experience working cross functionally with different departments such as product, engineering, and business analytics Experience using data to gain insight to drive improvement and efficiencies Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at SoEnergy. We strive to embed it not just into our values but throughout our entire culture.
Feb 16, 2025
Full time
London, Hybrid ️ Our Perks Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions withUnmind Enhanced Family Leave Values-driven culture - we're really proud of our culture. So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Head of Customer Careat SO ENERGY Reporting to our Customer Operations Director. This role is responsible for leading our customer facing teams to deliver outstanding customer experience. The teams respond to all of our inbound customer contact through omni channels and are our frontline in delivering market leading experience. The Head of Customer Care has to have a key focus on operational efficiency and continuous improvement, they have to ensure we meet all regulatory standards. Leading our largest team, people development, empowerment and performance management are crucial in this role. As a senior leader, the Head of Customer Care will play a key role in setting and delivering our customer service and company strategy. What you'll be getting up to: Contributing to the overall success of the business by playing an active role in the leadership team Lead and inspire your team to create a highly motivated and engaged team to deliver the business goals of industry leading customer experience Creating a people centric culture that enables opportunities for growth and development that enhances employee satisfaction Champion a great customer experience, understanding how customers want to converse with us, and develop a strategy to fulfil this Developing and implementing Team Goals and KPIs to manage performance and maximise customer satisfaction Strengthening So Energy's reputation in the market by harnessing feedback from tools such as Trustpilot, CSAT and NPS, and utilising these to develop into a strategic long-term plan for customer delivery Accountable for Ombudsman and Citizen Advice relationships to drive a partnership approach to improve customer experience Accountable for our Citizen Advice scoring, and mobilising the company to deliver our key targets Utilise technology, data and best practice to deliver an enhanced customer and employee experience through operational excellence, modernised processes & cost optimisation Enhance First Contact Resolution and identify opportunity for specialism where it benefits the customer journey Continually enhance the knowledge and experience of the team, enabling them to be the best within their individual areas of delivery. Work with core partners to not only shape the delivery of your function, but to ensure consistent ownership and measurement of P&L, cost to serve, shrinkage, contact reduction etc Act as the voice of the customer for So Energy Act as a customer champion to ensure best in class service across the whole of customer operation, constantly interfacing with the other core departments to create great feedback loops, better agent experience and better customer service Develop insight on the use of new tools and technologies; Voice, CRM, Case Management, WebChat etc and WFM to create a cost effective operation consistently achieving contact handling SLAs Accountable for all third party relationships within the Customer Care Department. Accountable for performance and efficiency within the Customer Care space Develop and execute short-term and long-term planning strategies in alignment with business goals, service level targets, and regulatory requirements for all Customer Operations teams This role will be a great fit if: You have Contact Centre experience where a record of delivering industry leading customer experience can be proven An experienced people leader able to motivate, coach, mentor and develop teams in customer care, managers, team leaders, agents Ability to manage large teams and align, inspire people behind the company vision. Performance management - set KPIs and SLA's, analyse metrics and take appropriate action to deliver the desired outcomes across a fast paced contact centre environment and at all levels (managers, team leaders, agents) Ability to influence, communicate and collaborate effectively with your team, and peers Excellent communication and influencing skills to manage stakeholder relationships successfully Experience of leading a contact centre in a regulated environment Experience of delivering continuous improvement to drive efficiency across the operation Experience working cross functionally with different departments such as product, engineering, and business analytics Experience using data to gain insight to drive improvement and efficiencies Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at SoEnergy. We strive to embed it not just into our values but throughout our entire culture.
London, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can Empowering you to be your most authentic self 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions with Unmind Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Talent Acquisition Partner at SO ENERGY Reporting into our Head of Talent, Jason Tunney, we're looking for a Talent Acquisition Partner to join the team. You will provide the support we need to help grow our business. You will ensure our recruitment processes are followed, guaranteeing a smooth and enjoyable candidate journey. What you'll be getting up to: You will be working on high-volume roles to assist with the expansion of our customer operations teams, alongside any internal roles within our customer operations department. You will take complete ownership of everything post-offer. This will include sending formal offer letters to candidates, gaining candidate references, and communicating with HR and L&D to ensure a smooth onboarding experience. Work proactively with internal stakeholders to build relationships and ensure a connected approach. This will include hiring managers, the wider People Team, and the Learning and Development team. Responsible for candidate experience and communicating with our candidates at each stage of the process - through our ATS - ensuring a strong focus on the entire candidate experience. CV screening applicants, arranging, and conducting telephone interviews, arranging, and attending face-to-face interviews with our hiring managers and gathering candidate references. Assist with running high-impact, inclusive recruitment initiatives such as job shows and assessment centres, with responsibility for meeting hiring targets. Maintain a smooth flow of communication and administration throughout the recruitment process including hand-offs for onboarding, work with the HR Shared Service Centre to ensure timely and accurate correspondence including all offers of employment. Provide weekly updates to the Head of Talent on the recruitment pipeline. This role will be a great fit if: Previous experience in a recruiting role in-house. Experience working across various technical roles. You love what you do and are excited at the idea of joining a fast growth company that values its culture. You have experience in a recruiting role, either in-house or agency side, and want to bring your generalist recruiting skills to So Energy. You are passionate about helping others and you thrive in a team environment. You are an ambassador of a company's values. You are highly organised with great communication skills. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills, and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! APPLICATIONS CLOSE ON 28th February 2025 Want to tailor your application? Hiring Process Hiring manager interview with the Head of Talent Technical presentation interview with the Head of Talent & Head of People Partnering Culture Interview with our People Director & Engineering Manager Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues. Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers. Caring - We care about the work we are doing, our customers, and our colleagues. Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
Feb 10, 2025
Full time
London, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can Empowering you to be your most authentic self 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions with Unmind Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: Clear Honest Ambitious Inquisitive Caring Sustainable The Role Talent Acquisition Partner at SO ENERGY Reporting into our Head of Talent, Jason Tunney, we're looking for a Talent Acquisition Partner to join the team. You will provide the support we need to help grow our business. You will ensure our recruitment processes are followed, guaranteeing a smooth and enjoyable candidate journey. What you'll be getting up to: You will be working on high-volume roles to assist with the expansion of our customer operations teams, alongside any internal roles within our customer operations department. You will take complete ownership of everything post-offer. This will include sending formal offer letters to candidates, gaining candidate references, and communicating with HR and L&D to ensure a smooth onboarding experience. Work proactively with internal stakeholders to build relationships and ensure a connected approach. This will include hiring managers, the wider People Team, and the Learning and Development team. Responsible for candidate experience and communicating with our candidates at each stage of the process - through our ATS - ensuring a strong focus on the entire candidate experience. CV screening applicants, arranging, and conducting telephone interviews, arranging, and attending face-to-face interviews with our hiring managers and gathering candidate references. Assist with running high-impact, inclusive recruitment initiatives such as job shows and assessment centres, with responsibility for meeting hiring targets. Maintain a smooth flow of communication and administration throughout the recruitment process including hand-offs for onboarding, work with the HR Shared Service Centre to ensure timely and accurate correspondence including all offers of employment. Provide weekly updates to the Head of Talent on the recruitment pipeline. This role will be a great fit if: Previous experience in a recruiting role in-house. Experience working across various technical roles. You love what you do and are excited at the idea of joining a fast growth company that values its culture. You have experience in a recruiting role, either in-house or agency side, and want to bring your generalist recruiting skills to So Energy. You are passionate about helping others and you thrive in a team environment. You are an ambassador of a company's values. You are highly organised with great communication skills. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills, and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don't let our role description hold you back, get applying! APPLICATIONS CLOSE ON 28th February 2025 Want to tailor your application? Hiring Process Hiring manager interview with the Head of Talent Technical presentation interview with the Head of Talent & Head of People Partnering Culture Interview with our People Director & Engineering Manager Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues. Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers. Caring - We care about the work we are doing, our customers, and our colleagues. Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
We are So Energy, a fast-growing 100% renewable energy supplier in the UK. We've recently joined forces with ESB Energy to become the UK's next big green energy supplier. We've won a host of awards too; including The Sunday Times Fast Track 100 and Which Recommended Supplier. Our growing company of So Energists is a diverse group with a few important things in common, we're honest, ambitious, inquisitive and we're all passionate about building a more sustainable future. We're looking for a talented and ambitious Product Design Lead to join our Product team, owning the product design function as we move forward into our next stage of growth. With a small multidisciplinary design team currently responsible for all product and communication design, we're looking to hire a design leader that isn't afraid of rolling up their sleeves to elevate the omnichannel experience for our customers. This role will get involved in driving So Energy's design culture and process to maturity and growing the team members' skills and careers. The Product Design Lead will work closely with Product Leads, Tech Leads and business experts, to coordinate the delivery of key products and features. Responsibilities Lead and line manage a team of 3, providing them with direction and development. Over 50% of your time will involve people management. Advocate a design culture inside the company Drive design from early-stage concepts all the way to final delivery Strategically optimise design to meet the measurable business goals and requirements Work closely with product management, engineering, and business domain experts Plan design and research work streams Proactively challenge the design process and the wider product team to achieve the best outcomes. Define design processes and evolve the design system Promote an environment of diversity, transparency, and trust Requirements You have several years working in an agile product team as an embedded designer Implemented a strong end-to-end design process, covering each stage from discovery research to design hand-off Have strong knowledge of and experience in UX practices so you can map customer experience rapidly Produced exceptional user interface designs that strive to help customers reach their goals in an intuitive and accessible way Worked closely with engineers, product managers, and other stakeholders, delivering high- quality work, communicating your designs and giving and taking feedback constructively Mentored designer and researcher. Supported their personal development to reach their full potential Strong experience in using quantitative and qualitative data to continuously iterate product Cultivate an appreciation of design systems A passion for personal development Benefits Competitive salary Hybrid remote working model Pension matching as part of auto-enrolment 25 days holiday plus bank holidays with an extra day for your birthday! Ongoing training and development Cycle to work Season Ticket Loan An opportunity to work in a fast-changing changing industry for a leading disruptor in the field who is changing the face of the energy industry Work in leafy Chiswick, with free breakfast, monthly drinks and a stunning new office space So Energy cares about helping the energy industry become a much more diverse and inclusive environment and we work hard to lead by example. We are committed to Equal Employment Opportunity and building an inclusive environment for all. As an equal opportunity employer, there are also several steps we take to accommodate candidates and employees with disabilities including additional time on tests during the interview process and specialist equipment for those employees that require it. If you are interested in finding out more please apply, make sure to complete all the questions to the best of your ability and attached an up to date version of your CV. Good luck!
Dec 07, 2021
Full time
We are So Energy, a fast-growing 100% renewable energy supplier in the UK. We've recently joined forces with ESB Energy to become the UK's next big green energy supplier. We've won a host of awards too; including The Sunday Times Fast Track 100 and Which Recommended Supplier. Our growing company of So Energists is a diverse group with a few important things in common, we're honest, ambitious, inquisitive and we're all passionate about building a more sustainable future. We're looking for a talented and ambitious Product Design Lead to join our Product team, owning the product design function as we move forward into our next stage of growth. With a small multidisciplinary design team currently responsible for all product and communication design, we're looking to hire a design leader that isn't afraid of rolling up their sleeves to elevate the omnichannel experience for our customers. This role will get involved in driving So Energy's design culture and process to maturity and growing the team members' skills and careers. The Product Design Lead will work closely with Product Leads, Tech Leads and business experts, to coordinate the delivery of key products and features. Responsibilities Lead and line manage a team of 3, providing them with direction and development. Over 50% of your time will involve people management. Advocate a design culture inside the company Drive design from early-stage concepts all the way to final delivery Strategically optimise design to meet the measurable business goals and requirements Work closely with product management, engineering, and business domain experts Plan design and research work streams Proactively challenge the design process and the wider product team to achieve the best outcomes. Define design processes and evolve the design system Promote an environment of diversity, transparency, and trust Requirements You have several years working in an agile product team as an embedded designer Implemented a strong end-to-end design process, covering each stage from discovery research to design hand-off Have strong knowledge of and experience in UX practices so you can map customer experience rapidly Produced exceptional user interface designs that strive to help customers reach their goals in an intuitive and accessible way Worked closely with engineers, product managers, and other stakeholders, delivering high- quality work, communicating your designs and giving and taking feedback constructively Mentored designer and researcher. Supported their personal development to reach their full potential Strong experience in using quantitative and qualitative data to continuously iterate product Cultivate an appreciation of design systems A passion for personal development Benefits Competitive salary Hybrid remote working model Pension matching as part of auto-enrolment 25 days holiday plus bank holidays with an extra day for your birthday! Ongoing training and development Cycle to work Season Ticket Loan An opportunity to work in a fast-changing changing industry for a leading disruptor in the field who is changing the face of the energy industry Work in leafy Chiswick, with free breakfast, monthly drinks and a stunning new office space So Energy cares about helping the energy industry become a much more diverse and inclusive environment and we work hard to lead by example. We are committed to Equal Employment Opportunity and building an inclusive environment for all. As an equal opportunity employer, there are also several steps we take to accommodate candidates and employees with disabilities including additional time on tests during the interview process and specialist equipment for those employees that require it. If you are interested in finding out more please apply, make sure to complete all the questions to the best of your ability and attached an up to date version of your CV. Good luck!
