Do you want to be part of a Board of Trustees and team with a strong social purpose, delivering real change and improvements to the community? North Devon Homes is a successful housing charity based in North Devon, with a turnover of £23 million and 3,300 homes. Our team makes a positive difference to over 8,000 customers across North Devon. We are looking to recruit a Board Member who can bring real value and experience to our strategic leadership team. We are looking for someone with a good understanding of business change, innovation and leadership as we refine services in line with customer feedback and to respond to the changing regulatory agenda. A key focus for the organisation is improving the way in which we communicate with our customers and deliver our services, and as such to enhance our current Board skills we are ideally looking for someone with a background in one or more of the following areas: Asset Management, Customer Engagement, Human Resources and Organisational Development or Equality, Diversity and Inclusion. Whilst we have one position available now there are further positions becoming vacant in the autumn and successful candidates may be invited to join the Board in a Co-opted position ahead of full appointment. Our Board is team-focused with a strong sense of collaboration in the aim of meeting our communities needs and fulfilling our vision of creating communities where people want to live . There are typically 7 Board meetings per year, currently three of these will be held in person in North Devon, with the remaining four being virtual meetings. In person meetings tend to incorporate an additional element (e.g. training or strategy away day) to get the most out of the time together. All Board members are assigned to one of the two Committees, and each meets four times annually, with these meetings normally being held virtually, in addition Board members may be asked to take part in project groups and if appropriate become a Board Champion in a specific area. As a Disability Confident and Equal Opportunities Employer, we welcome applications from all suitably qualified candidates, including those from Black, Asian and Minority Ethnic groups and disabled candidates. Location Remote / Barnstaple, Devon Salary £4,798.08 pa Closing date for applications: 17 February :00am Interviews: 6 March 2025 (in person)
Feb 21, 2025
Full time
Do you want to be part of a Board of Trustees and team with a strong social purpose, delivering real change and improvements to the community? North Devon Homes is a successful housing charity based in North Devon, with a turnover of £23 million and 3,300 homes. Our team makes a positive difference to over 8,000 customers across North Devon. We are looking to recruit a Board Member who can bring real value and experience to our strategic leadership team. We are looking for someone with a good understanding of business change, innovation and leadership as we refine services in line with customer feedback and to respond to the changing regulatory agenda. A key focus for the organisation is improving the way in which we communicate with our customers and deliver our services, and as such to enhance our current Board skills we are ideally looking for someone with a background in one or more of the following areas: Asset Management, Customer Engagement, Human Resources and Organisational Development or Equality, Diversity and Inclusion. Whilst we have one position available now there are further positions becoming vacant in the autumn and successful candidates may be invited to join the Board in a Co-opted position ahead of full appointment. Our Board is team-focused with a strong sense of collaboration in the aim of meeting our communities needs and fulfilling our vision of creating communities where people want to live . There are typically 7 Board meetings per year, currently three of these will be held in person in North Devon, with the remaining four being virtual meetings. In person meetings tend to incorporate an additional element (e.g. training or strategy away day) to get the most out of the time together. All Board members are assigned to one of the two Committees, and each meets four times annually, with these meetings normally being held virtually, in addition Board members may be asked to take part in project groups and if appropriate become a Board Champion in a specific area. As a Disability Confident and Equal Opportunities Employer, we welcome applications from all suitably qualified candidates, including those from Black, Asian and Minority Ethnic groups and disabled candidates. Location Remote / Barnstaple, Devon Salary £4,798.08 pa Closing date for applications: 17 February :00am Interviews: 6 March 2025 (in person)
Fixed Term Contract - 12 months As a member of our Income Team, you will work with North Devon Homes' customers to help maximise their financial position, promote financial capability and independence through the delivery of an effective benefits and money advice service. You will co-ordinate contact between North Devon Homes and benefits agencies to promote effective management of claims and payments. The main responsibilities of the role are: To work independently on a number and range of cases to provide advice and support around household budgeting, money management and welfare benefits in order to ensure tenancies remain sustainable. Support and advise customers to maximise their income by fully claiming welfare benefits to which they are entitled Complete income and expenditure assessments with customers including discussing priority debts and payments and reducing outgoings. Provide household budgeting and money management advice. Identify debts and potential debt strategies and make onward referrals to specialist debt support provision or self-help resources. About You You will have a good knowledge & understanding of Housing Benefit regulations, welfare benefits, discretionary funds and grants, welfare reform and financial inclusion services. You will also have a sound understanding of fuel poverty, poverty and other issues affecting a customer's ability to pay. You will have good knowledge of voluntary sector agencies and voluntary organisations. You will be passionate about helping people with sensitivity and the ability to build trust. Hold a full driving licence and have access to a vehicle available for work when required. (Essential car user). Benefits 27 days holiday plus bank holidays 7% Employer contribution Pension Cash Plan of up to £1400 per year Employee Assistance Programme (EAP) Health & Wellbeing Support Family Friendly Policies Cycle to Work Scheme Tech Scheme Refer a Friend Scheme The successful candidate will be required to complete a Basic DBS check. Please note - applications must include a completed North Devon Homes application form and supporting statement or CV with a supporting statement. We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form. Interviews week commencing 16th January 2023 To apply click Apply Online below
Dec 20, 2022
Full time
Fixed Term Contract - 12 months As a member of our Income Team, you will work with North Devon Homes' customers to help maximise their financial position, promote financial capability and independence through the delivery of an effective benefits and money advice service. You will co-ordinate contact between North Devon Homes and benefits agencies to promote effective management of claims and payments. The main responsibilities of the role are: To work independently on a number and range of cases to provide advice and support around household budgeting, money management and welfare benefits in order to ensure tenancies remain sustainable. Support and advise customers to maximise their income by fully claiming welfare benefits to which they are entitled Complete income and expenditure assessments with customers including discussing priority debts and payments and reducing outgoings. Provide household budgeting and money management advice. Identify debts and potential debt strategies and make onward referrals to specialist debt support provision or self-help resources. About You You will have a good knowledge & understanding of Housing Benefit regulations, welfare benefits, discretionary funds and grants, welfare reform and financial inclusion services. You will also have a sound understanding of fuel poverty, poverty and other issues affecting a customer's ability to pay. You will have good knowledge of voluntary sector agencies and voluntary organisations. You will be passionate about helping people with sensitivity and the ability to build trust. Hold a full driving licence and have access to a vehicle available for work when required. (Essential car user). Benefits 27 days holiday plus bank holidays 7% Employer contribution Pension Cash Plan of up to £1400 per year Employee Assistance Programme (EAP) Health & Wellbeing Support Family Friendly Policies Cycle to Work Scheme Tech Scheme Refer a Friend Scheme The successful candidate will be required to complete a Basic DBS check. Please note - applications must include a completed North Devon Homes application form and supporting statement or CV with a supporting statement. We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form. Interviews week commencing 16th January 2023 To apply click Apply Online below
We are looking to recruit a Senior Income Officer to join our busy Income Team. Our Senior Income Officer will mentor our team of Income Officers and our Income Assistant to ensure the effective collection of all rental income and debt for current and former tenants within the North Devon area. The main responsibilities of the role are: To mentor Income Officers and Income Assistant in making best use of our resources, making well-rounded decisions and maximising the impact of our interventions. To review customer accounts with Income Officers to plan arrears recovery and support action. To identify accounts where arrears prevention work is required and co-ordinate actions to minimise the risk. Carry out customer home visits to address arrears issues and identify where additional support may be needed to sustain a tenancy. Work in partnership with third party organisations to address the route cause of rent arrears and debts. About You You will have previous experience in housing association income collection or housing environment or third sector debt support agency. You will have sound knowledge of housing association rent collection procedures and sector guidance, rent accounting systems and payment processes. You will have a good working knowledge of Universal Credit, Housing Benefit, and other welfare benefits and grants. You will be an effective communicator with the ability to adapt your style and the content to ensure that customers understand the implications, especially in legal cases. Benefits 27 days holiday plus bank holidays 7% Employer contribution Pension Cash Plan of up to £1400 per year Employee Assistance Programme (EAP) Health & Wellbeing Support Family Friendly Policies Cycle to Work Scheme Tech Scheme Refer a Friend Scheme The successful candidate will be required to complete a Basic DBS check. Please note - applications must include a completed North Devon Homes application form and supporting statement or CV with a supporting statement. We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form. Interviews week commencing 9th January 2023 To apply click Apply Online below
Dec 19, 2022
Full time
We are looking to recruit a Senior Income Officer to join our busy Income Team. Our Senior Income Officer will mentor our team of Income Officers and our Income Assistant to ensure the effective collection of all rental income and debt for current and former tenants within the North Devon area. The main responsibilities of the role are: To mentor Income Officers and Income Assistant in making best use of our resources, making well-rounded decisions and maximising the impact of our interventions. To review customer accounts with Income Officers to plan arrears recovery and support action. To identify accounts where arrears prevention work is required and co-ordinate actions to minimise the risk. Carry out customer home visits to address arrears issues and identify where additional support may be needed to sustain a tenancy. Work in partnership with third party organisations to address the route cause of rent arrears and debts. About You You will have previous experience in housing association income collection or housing environment or third sector debt support agency. You will have sound knowledge of housing association rent collection procedures and sector guidance, rent accounting systems and payment processes. You will have a good working knowledge of Universal Credit, Housing Benefit, and other welfare benefits and grants. You will be an effective communicator with the ability to adapt your style and the content to ensure that customers understand the implications, especially in legal cases. Benefits 27 days holiday plus bank holidays 7% Employer contribution Pension Cash Plan of up to £1400 per year Employee Assistance Programme (EAP) Health & Wellbeing Support Family Friendly Policies Cycle to Work Scheme Tech Scheme Refer a Friend Scheme The successful candidate will be required to complete a Basic DBS check. Please note - applications must include a completed North Devon Homes application form and supporting statement or CV with a supporting statement. We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form. Interviews week commencing 9th January 2023 To apply click Apply Online below
