About the role The Global Product Lead - Services Procurement plays lead role in developing and implementing Pontoon's global Services Procurement strategy, ensuring we have the right product strategy, roadmap and go to market approach to increase our existing footprint within Services Procurement. Collaborating with global teams across the Pontoon organization, the Global Product Lead - Services Procurement ensures that relationships with all stakeholder groups are continually developed and strengthened directly impacting Pontoon's growing organization. What you'll be doing Develops, communicates, implements, and executes the Services Procurement strategy to further grow the business. Define our go to market strategy for new and existing clients. Create and maintain a Services Procurement TOM, operational standards, SLA&KPIs and optimized product features. Creates an environment that compliments "best practice" sharing across Pontoon. Consistently stays updated with industry trends and changes and is a true subject matter expert. Facilitates and hosts product reviews to collect and build client and product case studies. Demonstrates subject matter expertise in the sales process including direct customer/prospect engagement and via RFI/RFP input. Secures thought leadership, speaking and publishing opportunities for Program Management execution and best practices. Determines required resources needed for the development of a successful Services Procurement function. Reviews existing Services Procurement approach, collateral and solution method, driving improvement and innovation. Supports the Pontoon business to deliver market leading insights on Services Procurement to the market via social media, industry events and through industry analysts. Supports Pontoon Solution Design and Pricing teams to determine service pricing models for Services Procurement. Advises on the Services Procurement technology landscape, partnering with best in class vendors to augment Pontoons Services Procurement solution. Cultivates the Pontoon Services Procurement Centre of Excellence (COE), ensuring that a group of subject matter experts are available to support existing customers and prospects on best practices. Continuous development of strategy and improvements within the organization to create increased experience and efficiencies. Participates or leads special projects and performs other duties as assigned. About you EDUCATION & JOB REQUIREMENTS: Minimum of five (5) years' experience within the MSP industry or transferable Procurement experience. Minimum of two (2) plus years project management or complex initiative management experience. MSP experience preferred but not required. Negotiations and performance management experience. Six Sigma certification: Lean Certification and/or Green Belt preferred but not required. KNOWLEDGE, SKILLS & ABILITIES: Skilled in communicating effectively verbally and in writing. Ability to build proactive, collaborative working relationships with customers, peers and key stakeholders based on respect and cooperation. Experience of defining / refining a Services Procurement strategy. Strong executive presence with excellent oral and written presentation skills. Demonstrated Services Procurement expertise, ideally within an MSP environment. Ability to take on high levels of responsibility and pressure with willingness to make and be accountable for decisions. Ability to build and maintain strong trusting relationships within the Adecco Group network, across all brands and business areas. Demonstrated strong analytical skills, including the ability to build and present a business case to drive improvement. Experience with presentation of analytical results to a non-technical audience. Financial business acumen, strong analytical skills, and critical thinking. Action-focused and results-driven attitude with sense of urgency. Ability to deal with an elevated level of ambiguity and strategic change. Demonstrated ability to lead and motivate groups and individuals without authority. Excellent organizational and negotiation skills. Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook. Why choose us? It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together. Make an impact where it matters most. A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary. On our career site , you will find some of the key steps you can expect to guide you along the way. As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer. Posting date: 12-05-2025
Jul 06, 2025
Full time
About the role The Global Product Lead - Services Procurement plays lead role in developing and implementing Pontoon's global Services Procurement strategy, ensuring we have the right product strategy, roadmap and go to market approach to increase our existing footprint within Services Procurement. Collaborating with global teams across the Pontoon organization, the Global Product Lead - Services Procurement ensures that relationships with all stakeholder groups are continually developed and strengthened directly impacting Pontoon's growing organization. What you'll be doing Develops, communicates, implements, and executes the Services Procurement strategy to further grow the business. Define our go to market strategy for new and existing clients. Create and maintain a Services Procurement TOM, operational standards, SLA&KPIs and optimized product features. Creates an environment that compliments "best practice" sharing across Pontoon. Consistently stays updated with industry trends and changes and is a true subject matter expert. Facilitates and hosts product reviews to collect and build client and product case studies. Demonstrates subject matter expertise in the sales process including direct customer/prospect engagement and via RFI/RFP input. Secures thought leadership, speaking and publishing opportunities for Program Management execution and best practices. Determines required resources needed for the development of a successful Services Procurement function. Reviews existing Services Procurement approach, collateral and solution method, driving improvement and innovation. Supports the Pontoon business to deliver market leading insights on Services Procurement to the market via social media, industry events and through industry analysts. Supports Pontoon Solution Design and Pricing teams to determine service pricing models for Services Procurement. Advises on the Services Procurement technology landscape, partnering with best in class vendors to augment Pontoons Services Procurement solution. Cultivates the Pontoon Services Procurement Centre of Excellence (COE), ensuring that a group of subject matter experts are available to support existing customers and prospects on best practices. Continuous development of strategy and improvements within the organization to create increased experience and efficiencies. Participates or leads special projects and performs other duties as assigned. About you EDUCATION & JOB REQUIREMENTS: Minimum of five (5) years' experience within the MSP industry or transferable Procurement experience. Minimum of two (2) plus years project management or complex initiative management experience. MSP experience preferred but not required. Negotiations and performance management experience. Six Sigma certification: Lean Certification and/or Green Belt preferred but not required. KNOWLEDGE, SKILLS & ABILITIES: Skilled in communicating effectively verbally and in writing. Ability to build proactive, collaborative working relationships with customers, peers and key stakeholders based on respect and cooperation. Experience of defining / refining a Services Procurement strategy. Strong executive presence with excellent oral and written presentation skills. Demonstrated Services Procurement expertise, ideally within an MSP environment. Ability to take on high levels of responsibility and pressure with willingness to make and be accountable for decisions. Ability to build and maintain strong trusting relationships within the Adecco Group network, across all brands and business areas. Demonstrated strong analytical skills, including the ability to build and present a business case to drive improvement. Experience with presentation of analytical results to a non-technical audience. Financial business acumen, strong analytical skills, and critical thinking. Action-focused and results-driven attitude with sense of urgency. Ability to deal with an elevated level of ambiguity and strategic change. Demonstrated ability to lead and motivate groups and individuals without authority. Excellent organizational and negotiation skills. Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook. Why choose us? It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together. Make an impact where it matters most. A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary. On our career site , you will find some of the key steps you can expect to guide you along the way. As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer. Posting date: 12-05-2025
About the role Location : 2 days in the Keele office Salary : £24,375-25,500 We have 2 vacancies available for a Recruitment Sourcer. As a Sourcer , you will take ownership of active and passive recruitment for our clients, ensuring that SLA's and performance targets are met. Where appropriate, update clients and programme teams with progress of delivery against requirements. What you'll be doing Collaborate with Recruiters, Account Managers, Recruitment Business Partners, and hiring managers to understand staffing needs Achieve set KPI's and SLAs Understand client/programme processes and adhere to LEAN methodologies Manage candidates from pre-screen to offer management or rejection Post roles on appropriate sites, external sites, and other media, ensuring wording/formatting meet brand and format guidelines Manage advertising responses and provide feedback to unsuccessful candidates Conduct initial screenings against pre-agreed criteria and strengthen candidate pipelines as needed Prepare shortlists for final selection by Recruiters/Account Managers/Recruitment Business Partners Manage process and data via ATS/CRM/VMS platforms Assist in identifying and developing sourcing best practices Schedule interviews and send confirmations Conduct competency-based telephone interviews Request and review online tests against benchmarks Handle candidate and hiring manager inquiries, escalating as necessary Participate in special projects and perform other duties as assigned About you A Levels or equivalent Administrative support experience Effective verbal and written communication skills Ability to establish and maintain effective working relationships Organizational skills to prioritize and perform multiple tasks Ability to handle sensitive information confidentially Teamwork and customer service skills Knowledge of market research tools and techniques Understanding of local laws and regulations Flexibility, eagerness to learn, and creativity Knowledge of talent sourcing principles, including Boolean Search Strings Proficiency in Microsoft Office applications Strong communication skills Positive attitude Organized Team player Why choose us? Join a dynamic, fast-paced environment in a vibrant industry. You will be engaged and constantly learning. Hybrid working Access to TagU, LinkedIn Learning, and other benefits Discounts via our benefits platform Private healthcare options Our strategy and application process We focus on enabling organizations and individuals for sustainable employability. Our application process varies across roles, but generally includes: Teams/Face-to-face with the Team Lead Discussion with a Manager in the Adecco Careers Centre If you need reasonable adjustments, contact our TA Partner at . Posting date: 07-11-2024
Jul 04, 2025
Full time
About the role Location : 2 days in the Keele office Salary : £24,375-25,500 We have 2 vacancies available for a Recruitment Sourcer. As a Sourcer , you will take ownership of active and passive recruitment for our clients, ensuring that SLA's and performance targets are met. Where appropriate, update clients and programme teams with progress of delivery against requirements. What you'll be doing Collaborate with Recruiters, Account Managers, Recruitment Business Partners, and hiring managers to understand staffing needs Achieve set KPI's and SLAs Understand client/programme processes and adhere to LEAN methodologies Manage candidates from pre-screen to offer management or rejection Post roles on appropriate sites, external sites, and other media, ensuring wording/formatting meet brand and format guidelines Manage advertising responses and provide feedback to unsuccessful candidates Conduct initial screenings against pre-agreed criteria and strengthen candidate pipelines as needed Prepare shortlists for final selection by Recruiters/Account Managers/Recruitment Business Partners Manage process and data via ATS/CRM/VMS platforms Assist in identifying and developing sourcing best practices Schedule interviews and send confirmations Conduct competency-based telephone interviews Request and review online tests against benchmarks Handle candidate and hiring manager inquiries, escalating as necessary Participate in special projects and perform other duties as assigned About you A Levels or equivalent Administrative support experience Effective verbal and written communication skills Ability to establish and maintain effective working relationships Organizational skills to prioritize and perform multiple tasks Ability to handle sensitive information confidentially Teamwork and customer service skills Knowledge of market research tools and techniques Understanding of local laws and regulations Flexibility, eagerness to learn, and creativity Knowledge of talent sourcing principles, including Boolean Search Strings Proficiency in Microsoft Office applications Strong communication skills Positive attitude Organized Team player Why choose us? Join a dynamic, fast-paced environment in a vibrant industry. You will be engaged and constantly learning. Hybrid working Access to TagU, LinkedIn Learning, and other benefits Discounts via our benefits platform Private healthcare options Our strategy and application process We focus on enabling organizations and individuals for sustainable employability. Our application process varies across roles, but generally includes: Teams/Face-to-face with the Team Lead Discussion with a Manager in the Adecco Careers Centre If you need reasonable adjustments, contact our TA Partner at . Posting date: 07-11-2024
About the role Location : 2 days in the Keele office. Salary : £25,500-27,500 As a Sourcer , you will take ownership of active and passive talent for our client accounts, ensuring that SLA's and performance targets are met. Where appropriate, update clients, Account Managers, and Recruitment Business Partners with progress of delivery against requirements. What you'll be doing Collaborate with Recruiters, Account Managers, Recruitment Business Partners, and hiring managers to understand staffing needs. Achieve set KPI's and SLAs. Understand client/programme processes and adhere to LEAN methodologies. Manage candidates from pre-screen to offer management or rejection from the interview process where appropriate. Utilise advanced search techniques to identify candidates on databases, through networking, recommendations, or via the Internet within agreed SLA timescales. Conduct market mapping, including competitor and geographic research. Create and manage "talent pools" for frequently hired roles. Directly contact candidates to qualify interest and encourage applications. Post roles on appropriate sites and media, ensuring wording and formatting meet brand and guidelines. Manage responses to advertisements and provide feedback to unsuccessful candidates. Conduct initial screening against pre-agreed criteria; if needed, initiate additional sourcing activities to strengthen the pipeline. Prepare shortlists for Recruiters, Account Managers, or Recruitment Business Partners for final selection. Adhere to all documented processes and procedures, including operations manual, SLA, technology processes, and internal policies. Manage processes and data via ATS/CRM/VMS platforms. Schedule interviews and send confirmations. Conduct competency-based telephone interviews. Request online testing and review results against benchmarks. Achieve personal direct recruitment targets. Participate in special projects and perform other duties as assigned. About you Bachelor's Degree or equivalent experience. Effective verbal and written communication skills. Ability to establish and maintain effective working relationships. Experience in candidate sourcing, including internet, offline databases, networking, and social media. Strong organizational skills to prioritize and perform multiple tasks simultaneously. Ability to handle confidential information appropriately. Teamwork and customer service skills. Proficiency with market research tools, Microsoft Office, CRM, and ATS systems. Why choose us? You will be entering a dynamic, fast-paced environment with diverse tasks and challenges. Hybrid working TagU platform for free learning LinkedIn Learning access Benefits platform with discounts Private healthcare options A journey to bring out the best in you Our strategy focuses on adapting to key trends in the world of work, enabling organizations, and ensuring lifelong employability. Our purpose of making the future work for everyone guides us in fostering sustainable employment and empowering organizations. Understanding the hiring process helps you prepare and perform at your best. Our application process varies across roles and regions. Interview Stages: Teams / Face-to-face with the Team Leader. Meeting with a Manager in the Adecco Career Centre. If you require reasonable adjustments before or during the application process, please contact our TA Partner: Posting date: 07-11-2024
Jul 04, 2025
Full time
About the role Location : 2 days in the Keele office. Salary : £25,500-27,500 As a Sourcer , you will take ownership of active and passive talent for our client accounts, ensuring that SLA's and performance targets are met. Where appropriate, update clients, Account Managers, and Recruitment Business Partners with progress of delivery against requirements. What you'll be doing Collaborate with Recruiters, Account Managers, Recruitment Business Partners, and hiring managers to understand staffing needs. Achieve set KPI's and SLAs. Understand client/programme processes and adhere to LEAN methodologies. Manage candidates from pre-screen to offer management or rejection from the interview process where appropriate. Utilise advanced search techniques to identify candidates on databases, through networking, recommendations, or via the Internet within agreed SLA timescales. Conduct market mapping, including competitor and geographic research. Create and manage "talent pools" for frequently hired roles. Directly contact candidates to qualify interest and encourage applications. Post roles on appropriate sites and media, ensuring wording and formatting meet brand and guidelines. Manage responses to advertisements and provide feedback to unsuccessful candidates. Conduct initial screening against pre-agreed criteria; if needed, initiate additional sourcing activities to strengthen the pipeline. Prepare shortlists for Recruiters, Account Managers, or Recruitment Business Partners for final selection. Adhere to all documented processes and procedures, including operations manual, SLA, technology processes, and internal policies. Manage processes and data via ATS/CRM/VMS platforms. Schedule interviews and send confirmations. Conduct competency-based telephone interviews. Request online testing and review results against benchmarks. Achieve personal direct recruitment targets. Participate in special projects and perform other duties as assigned. About you Bachelor's Degree or equivalent experience. Effective verbal and written communication skills. Ability to establish and maintain effective working relationships. Experience in candidate sourcing, including internet, offline databases, networking, and social media. Strong organizational skills to prioritize and perform multiple tasks simultaneously. Ability to handle confidential information appropriately. Teamwork and customer service skills. Proficiency with market research tools, Microsoft Office, CRM, and ATS systems. Why choose us? You will be entering a dynamic, fast-paced environment with diverse tasks and challenges. Hybrid working TagU platform for free learning LinkedIn Learning access Benefits platform with discounts Private healthcare options A journey to bring out the best in you Our strategy focuses on adapting to key trends in the world of work, enabling organizations, and ensuring lifelong employability. Our purpose of making the future work for everyone guides us in fostering sustainable employment and empowering organizations. Understanding the hiring process helps you prepare and perform at your best. Our application process varies across roles and regions. Interview Stages: Teams / Face-to-face with the Team Leader. Meeting with a Manager in the Adecco Career Centre. If you require reasonable adjustments before or during the application process, please contact our TA Partner: Posting date: 07-11-2024
Job Role: Customer Success Manager Location: London - Hybrid 3 days a week in office Who we are: Imagine what even the world's finest organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we are on a mission to do just that. We believe through coaching; people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe we are changing people's lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach - every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible rewards. The Role: As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do: Delivery life-cycle client management Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams Key point of contact for all program and delivery related questions for program sponsors across client organizations Develop and build strong relationships with key client stakeholders Partner with Sales to support the broader account growth strategy through program delivery Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Reporting and insights Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Revenue management, systems and invoicing Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed Contribute to the regional team's revenue recognition targets Ensure data hygiene related to revenue forecasting activities Daily use of project management tool to ensure accurate and timely implementation of all programs Build out of online intake form data capturing mandatory data ahead of launch Coordinate billing instructions for finance to execute invoices Keep accurate tracking of where clients' spend is against prepay balances The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work. About you: 3+ years of Customer Success or related corporate experience Experienced project manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs What we offer: Your own world class coach Friends and family coaching 2 weeks work from anywhere Charity days Learning and Development Budget Weekly wellbeing hour Flexible working hours We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us. Posting date: 16-01-2025
Jul 03, 2025
Full time
Job Role: Customer Success Manager Location: London - Hybrid 3 days a week in office Who we are: Imagine what even the world's finest organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we are on a mission to do just that. We believe through coaching; people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe we are changing people's lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach - every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible rewards. The Role: As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with our Enterprise clients to oversee all customer success deliverables to provide a best-in class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do: Delivery life-cycle client management Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle - from post-sale to program completion and non-program related workstreams Key point of contact for all program and delivery related questions for program sponsors across client organizations Develop and build strong relationships with key client stakeholders Partner with Sales to support the broader account growth strategy through program delivery Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc. Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery Reporting and insights Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal Partner with Sales to build regular Business Review presentations to support the overall account growth strategy Revenue management, systems and invoicing Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed Contribute to the regional team's revenue recognition targets Ensure data hygiene related to revenue forecasting activities Daily use of project management tool to ensure accurate and timely implementation of all programs Build out of online intake form data capturing mandatory data ahead of launch Coordinate billing instructions for finance to execute invoices Keep accurate tracking of where clients' spend is against prepay balances The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work. About you: 3+ years of Customer Success or related corporate experience Experienced project manager with proven experience in a customer success role Willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity Critical thinking skills: ability to problem solve independently and quickly Confident, accurate and clear communicator Self-starter able to operate in a high pressure, deadline driven, virtual environment Ability to influence others without direct authority and, at times, challenge the status quo Proficiency in MS Office Suite Knowledgeable of marketing/sales messaging principles Passionate about clients and participants needs What we offer: Your own world class coach Friends and family coaching 2 weeks work from anywhere Charity days Learning and Development Budget Weekly wellbeing hour Flexible working hours We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us. Posting date: 16-01-2025