CMC Consulting are partnering with an industry-leading UK manufacturing business whose continued growth has created the need for an additional commercially minded finance professional. This role is centred on delivering meaningful insight, influencing decision-making, and building strong cross-functional partnerships to drive performance and support strategic objectives. Key Responsibilities: Build strong, credible relationships with senior stakeholders across multiple functions, acting as a trusted financial partner to support operational and strategic decision-making. Collaborate closely with department leaders to shape functional cost plans, including headcount, utilisation, and overheads, ensuring financial plans align with operational priorities. Partner with the business to develop forward-looking forecasts and plans that drive accountability, highlight risks and opportunities, and promote efficiency. Work alongside operational teams to embed more effective workload planning into forecasting, strengthening alignment between financial insight and business activity. Support greater consistency in planning and reporting by working with stakeholders to improve clarity, transparency, and understanding of financial performance. Act as the key finance interface between Project Management, Business Development, and Operations to enable informed decisions around manufacturing capacity and resource planning. Provide insightful analysis and commentary to Senior Leadership Team forums, including Rate Review Boards, to support performance discussions and strategic direction. Partner with programme and investment owners to ensure capital expenditure and change initiatives are financially robust and aligned with business priorities. Support stakeholders in developing strong, insight-led business cases and investment proposals to enable confident and informed decision-making. Skills & Experience : Degree educated (or equivalent professional experience). Actively studying towards an accounting qualification (CIMA, ACCA or ACA) Minimum of three years' experience within finance or accounting-based roles, with exposure to planning, reporting or analysis. Confident translating detailed financial information into concise, meaningful insights tailored for senior leadership teams. Comfortable working with finance systems and data tools Send your CV now. Applicants must be eligible to work in the UK. CMC Consulting is committed to equal opportunities. We do our best to ensure that the wording used in our job vacancies does not discriminate against any individual in any way. Please contact us if you feel that this is not the case.
Mar 12, 2026
Full time
CMC Consulting are partnering with an industry-leading UK manufacturing business whose continued growth has created the need for an additional commercially minded finance professional. This role is centred on delivering meaningful insight, influencing decision-making, and building strong cross-functional partnerships to drive performance and support strategic objectives. Key Responsibilities: Build strong, credible relationships with senior stakeholders across multiple functions, acting as a trusted financial partner to support operational and strategic decision-making. Collaborate closely with department leaders to shape functional cost plans, including headcount, utilisation, and overheads, ensuring financial plans align with operational priorities. Partner with the business to develop forward-looking forecasts and plans that drive accountability, highlight risks and opportunities, and promote efficiency. Work alongside operational teams to embed more effective workload planning into forecasting, strengthening alignment between financial insight and business activity. Support greater consistency in planning and reporting by working with stakeholders to improve clarity, transparency, and understanding of financial performance. Act as the key finance interface between Project Management, Business Development, and Operations to enable informed decisions around manufacturing capacity and resource planning. Provide insightful analysis and commentary to Senior Leadership Team forums, including Rate Review Boards, to support performance discussions and strategic direction. Partner with programme and investment owners to ensure capital expenditure and change initiatives are financially robust and aligned with business priorities. Support stakeholders in developing strong, insight-led business cases and investment proposals to enable confident and informed decision-making. Skills & Experience : Degree educated (or equivalent professional experience). Actively studying towards an accounting qualification (CIMA, ACCA or ACA) Minimum of three years' experience within finance or accounting-based roles, with exposure to planning, reporting or analysis. Confident translating detailed financial information into concise, meaningful insights tailored for senior leadership teams. Comfortable working with finance systems and data tools Send your CV now. Applicants must be eligible to work in the UK. CMC Consulting is committed to equal opportunities. We do our best to ensure that the wording used in our job vacancies does not discriminate against any individual in any way. Please contact us if you feel that this is not the case.
Position Details School of Biosciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606 Grade: 8 Full Time, Permanent Closing date: 31st March 2026 5 Positions Available Academic Development Programme - new Assistant Professors will undertake a 5-year development programme, at the end of which they are expected to be promoted to Associate Professor. The programme consists of a variety of development opportunities and the time to reflect and develop. Background We are seeking to appoint Assistant or Associate Professors in the School of Biosciences at the University of Birmingham. Their scientific expertise can relate to the any of following areas: engineering biology, epigenetics, mycology, plant science, or RNA biology. Individuals whose research has a demonstrable impact outside academia or strong potential for translation and application are of particular interest. These positions are part of a strategic realignment of research in the School of Biosciences. Building on existing strengths in microbiology, plant science, environmental genomics and toxicology, as well as structural and molecular cell biology, the School is adopting three broad, challenge-led research priorities: Understanding the Rules of Life, Addressing Global Change, and Sustainable Biology. The advertised post will be in the Research and Education category. We are looking for excellence in research and education with a commitment to school service via good citizenship and leadership. We welcome innovative and impactful research in both fundamental and applied areas. Evidence of a developing track record in publishing work of high academic quality and impact is essential, as is an emerging portfolio (or clear potential) of external research funding. Applicants must have a commitment to delivering excellent, inclusive teaching and learning at undergraduate and postgraduate levels. Teaching may include a range of contributions, notably within our Biotechnology, Biochemistry, Biological Sciences, Human Sciences, and Microbiology programmes. Applicants are also expected to have a commitment to postgraduate research supervision. Successful candidates will participate in School activities and take on responsibilities in academic self-governance appropriate to their appointment. There are significant opportunities for interdisciplinary collaboration across campus, via the Institute of Microbiology & Infection, the Birmingham Institute of Forest Research (BIFoR), the Centre for Environmental Research and Justice (CERJ), the Henry Wellcome Centre for Biomolecular NMR (HWB-NMR), the Birmingham Institute for Sustainability and Climate Action (BISCA) and the Institute for Data and AI (IDAI), as well as through global partnerships in Brazil, China, India, North America and Dubai. Role Summary The role holder will be based in Edgbaston. The key duties and responsibilities will include but not be limited to: giving lectures and seminars and supervising undergraduate / post graduate students, course development and innovation, taking an active part in examinations, carrying out innovative research and writing papers on topics relevant to the specialist subject area (this will include journals, books and other material), and obtaining research grant funding. The successful applicant will have a PhD in a relevant specialist subject area, as well as postdoctoral experience. We are looking for candidates who will actively contribute to our portfolio and community, through pursuit of research that will bring new opportunities, synergies, and interdisciplinary collaboration. The successful candidate will also have a track record in teaching at a higher education institution. Appointments will be made at either an Assistant Professor or Associate Professor level please specify which role you are applying for in the application. Use of AI in Applications We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview. Diversity, Equality and Sustainability We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality, Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. Informal enquiries to James McDonald, email:
Mar 12, 2026
Full time
Position Details School of Biosciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606 Grade: 8 Full Time, Permanent Closing date: 31st March 2026 5 Positions Available Academic Development Programme - new Assistant Professors will undertake a 5-year development programme, at the end of which they are expected to be promoted to Associate Professor. The programme consists of a variety of development opportunities and the time to reflect and develop. Background We are seeking to appoint Assistant or Associate Professors in the School of Biosciences at the University of Birmingham. Their scientific expertise can relate to the any of following areas: engineering biology, epigenetics, mycology, plant science, or RNA biology. Individuals whose research has a demonstrable impact outside academia or strong potential for translation and application are of particular interest. These positions are part of a strategic realignment of research in the School of Biosciences. Building on existing strengths in microbiology, plant science, environmental genomics and toxicology, as well as structural and molecular cell biology, the School is adopting three broad, challenge-led research priorities: Understanding the Rules of Life, Addressing Global Change, and Sustainable Biology. The advertised post will be in the Research and Education category. We are looking for excellence in research and education with a commitment to school service via good citizenship and leadership. We welcome innovative and impactful research in both fundamental and applied areas. Evidence of a developing track record in publishing work of high academic quality and impact is essential, as is an emerging portfolio (or clear potential) of external research funding. Applicants must have a commitment to delivering excellent, inclusive teaching and learning at undergraduate and postgraduate levels. Teaching may include a range of contributions, notably within our Biotechnology, Biochemistry, Biological Sciences, Human Sciences, and Microbiology programmes. Applicants are also expected to have a commitment to postgraduate research supervision. Successful candidates will participate in School activities and take on responsibilities in academic self-governance appropriate to their appointment. There are significant opportunities for interdisciplinary collaboration across campus, via the Institute of Microbiology & Infection, the Birmingham Institute of Forest Research (BIFoR), the Centre for Environmental Research and Justice (CERJ), the Henry Wellcome Centre for Biomolecular NMR (HWB-NMR), the Birmingham Institute for Sustainability and Climate Action (BISCA) and the Institute for Data and AI (IDAI), as well as through global partnerships in Brazil, China, India, North America and Dubai. Role Summary The role holder will be based in Edgbaston. The key duties and responsibilities will include but not be limited to: giving lectures and seminars and supervising undergraduate / post graduate students, course development and innovation, taking an active part in examinations, carrying out innovative research and writing papers on topics relevant to the specialist subject area (this will include journals, books and other material), and obtaining research grant funding. The successful applicant will have a PhD in a relevant specialist subject area, as well as postdoctoral experience. We are looking for candidates who will actively contribute to our portfolio and community, through pursuit of research that will bring new opportunities, synergies, and interdisciplinary collaboration. The successful candidate will also have a track record in teaching at a higher education institution. Appointments will be made at either an Assistant Professor or Associate Professor level please specify which role you are applying for in the application. Use of AI in Applications We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview. Diversity, Equality and Sustainability We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality, Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. Informal enquiries to James McDonald, email:
National Accident Law
Desborough, Northamptonshire
Team Leader - Claims Submissions Location : Kettering Department : National Accident Law Job Type: 37.5 hours per week, (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) Contract Type: Permanent At National Accident Law, the home of National Accident Helpline, we live by our values of We are curious , We are driven , We are passionate and We are unified and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms, or working together across departments to achieve results our people work as one team. As the most trusted, searched for and recognised personal injury brand we pride ourselves on being the most ethical operator in the claims sector, taking a strong stance against cold calling and cold texting, and lobbying the government and regulators to help ensure there is a strict regulatory framework to help protect consumers. Our business and our people have our values in common; Passionate, Curious, Driven, and Unified, and because of this, we have a culture that is kind, supportive, fun, and inclusive. You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader. THE PURPOSE OF THE ROLE As a Claims Submission Team Leader, you will be responsible for leading a team of Submissions Handlers. You will be an inspiring people leader, motivating and developing your handlers to ensure the effective and efficient running of the Submissions Teams, by role modelling the Company s values and behaviours. As a Team Leader you will provide guidance, instruction, direction, and leadership for the purpose of achieving our departmental targets for claim underway, claims submission and quality. Ensuring our Submissions Handlers deliver an empathetic journey for consumers who have experienced a challenging life event. You will lead the team to deliver a high-quality experience for our consumers to deliver strong operational results for the business. This role will be based in the Kettering office. WHAT YOU WILL BE DOING As a Claims Submissions Team Leader, you will: People leadership, inspiring and motivational role model, influencing the team to deliver results through strong engagement, performance excellence and customer service standards. Manage the day-to-day running of the team and floor management, using a balanced approach to setting the priorities of tasks. Responsible for all aspects of the team s performance and well-being. Ensuring homeworkers continually feel valued and part of a team. Full end-to-end employee cycle. Be results-driven, monitor KPI performance, ensuring this is in line with the commercial needs of the business. To understand and explain the quantitative targets, qualitative measures, and operational impacts to performance. Responsible for communicating performance and vision to all levels within Customer Operations Proactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficiencies. Be brave to make quick decisions to resolve. Be an ambassador for quality, working with our coaches, ensuring quality assessment is accurate to achieve regulatory and legal requirements, as well as maximising opportunities. Create an environment that engages high-performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practice. Proactively establish and nurture relationships with key stakeholders both within and outside of the Claims Submission Team to ensure that activities and performance of the team are in line with the needs of the business. SKILLS AND EXPERIENCE REQUIRED To be successful in this role you will need to: Have experience and an understanding of personal injury and the sector. Be a people leader able to demonstrate the ability to develop and motivate others to perform and exceed expectations. Work autonomously, taking high levels of ownership with a solution-focused approach. Have excellent written and verbal communication skills. Understand, analyse, and effect change utilising MI. Be experienced in managing change and introducing new ways of working in a team. Be able to work interdepartmentally, managing stakeholder relationships constructively; and Thrive and operate in a fast-paced organisation. PERSONAL ATTRIBUTES Curious to challenge the status quo. Unified in working together for the same goals and vision. Driven to achieve, succeed and progress. Passionate about our customers, our business and personal performance WHAT WE CAN OFFER YOU A competitive salary Monthly performance-related bonus Annual leave: 25 days Pension: (3% contributory) Healthcare scheme: claim up to £1,000 back with Simply Health Death in service: cover of 3 x salary Perks at Work: exclusive member discounts across a range of goods and services Community Day on us: volunteer in your community for one day each year Development Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us. No weekend working - we are open Monday to Friday between the hours of 8am 8pm We achieved 81% in our 2025 employee engagement survey, and our colleagues use words like fun, down to earth, supportive and caring to describe our fantastic culture. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. But don t just take our word for it, come and find out for yourself! At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. Please note this is a full-time role of 37.5 hours per week. (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) and based onsite at our office in Kettering. REF-(Apply online only)
Mar 12, 2026
Full time
Team Leader - Claims Submissions Location : Kettering Department : National Accident Law Job Type: 37.5 hours per week, (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) Contract Type: Permanent At National Accident Law, the home of National Accident Helpline, we live by our values of We are curious , We are driven , We are passionate and We are unified and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms, or working together across departments to achieve results our people work as one team. As the most trusted, searched for and recognised personal injury brand we pride ourselves on being the most ethical operator in the claims sector, taking a strong stance against cold calling and cold texting, and lobbying the government and regulators to help ensure there is a strict regulatory framework to help protect consumers. Our business and our people have our values in common; Passionate, Curious, Driven, and Unified, and because of this, we have a culture that is kind, supportive, fun, and inclusive. You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader. THE PURPOSE OF THE ROLE As a Claims Submission Team Leader, you will be responsible for leading a team of Submissions Handlers. You will be an inspiring people leader, motivating and developing your handlers to ensure the effective and efficient running of the Submissions Teams, by role modelling the Company s values and behaviours. As a Team Leader you will provide guidance, instruction, direction, and leadership for the purpose of achieving our departmental targets for claim underway, claims submission and quality. Ensuring our Submissions Handlers deliver an empathetic journey for consumers who have experienced a challenging life event. You will lead the team to deliver a high-quality experience for our consumers to deliver strong operational results for the business. This role will be based in the Kettering office. WHAT YOU WILL BE DOING As a Claims Submissions Team Leader, you will: People leadership, inspiring and motivational role model, influencing the team to deliver results through strong engagement, performance excellence and customer service standards. Manage the day-to-day running of the team and floor management, using a balanced approach to setting the priorities of tasks. Responsible for all aspects of the team s performance and well-being. Ensuring homeworkers continually feel valued and part of a team. Full end-to-end employee cycle. Be results-driven, monitor KPI performance, ensuring this is in line with the commercial needs of the business. To understand and explain the quantitative targets, qualitative measures, and operational impacts to performance. Responsible for communicating performance and vision to all levels within Customer Operations Proactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficiencies. Be brave to make quick decisions to resolve. Be an ambassador for quality, working with our coaches, ensuring quality assessment is accurate to achieve regulatory and legal requirements, as well as maximising opportunities. Create an environment that engages high-performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practice. Proactively establish and nurture relationships with key stakeholders both within and outside of the Claims Submission Team to ensure that activities and performance of the team are in line with the needs of the business. SKILLS AND EXPERIENCE REQUIRED To be successful in this role you will need to: Have experience and an understanding of personal injury and the sector. Be a people leader able to demonstrate the ability to develop and motivate others to perform and exceed expectations. Work autonomously, taking high levels of ownership with a solution-focused approach. Have excellent written and verbal communication skills. Understand, analyse, and effect change utilising MI. Be experienced in managing change and introducing new ways of working in a team. Be able to work interdepartmentally, managing stakeholder relationships constructively; and Thrive and operate in a fast-paced organisation. PERSONAL ATTRIBUTES Curious to challenge the status quo. Unified in working together for the same goals and vision. Driven to achieve, succeed and progress. Passionate about our customers, our business and personal performance WHAT WE CAN OFFER YOU A competitive salary Monthly performance-related bonus Annual leave: 25 days Pension: (3% contributory) Healthcare scheme: claim up to £1,000 back with Simply Health Death in service: cover of 3 x salary Perks at Work: exclusive member discounts across a range of goods and services Community Day on us: volunteer in your community for one day each year Development Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us. No weekend working - we are open Monday to Friday between the hours of 8am 8pm We achieved 81% in our 2025 employee engagement survey, and our colleagues use words like fun, down to earth, supportive and caring to describe our fantastic culture. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. But don t just take our word for it, come and find out for yourself! At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work. Please note this is a full-time role of 37.5 hours per week. (7.5 hours per day over a shift pattern of Monday - Friday 8am 8pm) and based onsite at our office in Kettering. REF-(Apply online only)
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 12, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Description: Territory area: Leicestershire - Lincolnshire - Nottingham - Sheffield- Hull - Stockport - Stoke -on- Trent £39,300 - £44,300 dependent on experience + Company Performance bonus, company car & exceptional Benefits 37.5 Hours per week - Mon-Fri 8.30am-5pm including working up to 10-12 weekends a year for dog/cat show events The Role The Area Business Manager role at Royal Canin is critical to ensure we reach more Partners (breeders and rescue) to increase recommendation and drive retention. It is a field-based role covering part of Northern England, responsible for the relationship with our breeders and Rescue Partners. Recommendation of our Royal Canin products to new puppy/kitten and dog/cat new owners is the number one priority in line with our Value Partnerships strategy; by serving more pets you will help transform our business growth. The role is also responsible for the sales value and volume of an extended portfolio including PRO bespoke products and a range of Pet Speciality Retail sku's. Critical to building relationships within the Pet Professionals, leveraging the consultative selling approach and co-create solutions to not only increase their nutritional knowledge and usage but to also support their recommendation and Professionals digitalization to generate mutual benefits and health through nutrition and beyond outcomes. The Area Business Manager will also be expected to attend a number of dog and cat shows throughout the year, some will be over the weekend, working on our show unit with other members of the PRO team. What's in it for you? Private healthcare + equal parental leave Generous pension (up to 9% contribution) Life assurance (4x salary) EV salary sacrifice scheme Annual leave starting at 24 days, rising to 32 with service What We're Looking For Relationship Building: Ability to create strong relationships across internal departments and external partners. Direct Experience: Minimum 1 years proven track record in territory sales or within a sales function (selling direct to the end consumer) ideally within the Petcare industry Tech Savvy: Strong presentation and IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis and management of the territory Excellent communication, time management and planning/organisational skills Driver's License: A clean driving record is required. Awareness of our Royal Canin products and brand Enjoy working around cats and dogs Key Responsibilities Strive to achieve key KPI's, including new Breeder Acquisition to drive recommendation, distribution and product volume supported by a deep level of product knowledge to enable our Partners (e.g., breeders and rescue centres) to have relevant and impactful conversations to make an effective recommendation to the new Pet Owner. Identify new customer opportunities and prospects. Develop trusted relationships with all key Partners with a consumer centric focus and a Consultative Selling approach to co-create solutions to generate mutual benefits with health through nutrition outcomes. Effective and efficient territory management and adherence to coverage model ensuring that customers are visited in line with their classification. Follow a structured sales call with objectives set for every visit and outcomes recorded within the Set to Sell CRM system. To maintain a deep level of knowledge and understanding of our products, our portfolio and nutrition through available training tools and to effectively share this knowledge with our key partners. Actively participate and report in weekly "Meet The Numbers" meeting with Head of PRO + peers on performance versus targets, combined with risk and opportunity analysis. Attendance at cat and dog shows and events (some weekend work required); working as part of a team and taking on the lead as Show Manager as and when required. Supporting the Show and Events strategy. What You Can Expect from Mars Work alongside 130,000+ Associates worldwide guided by our Five Principles Be part of a purpose-driven company shaping "the world we want tomorrow" Access world-class training & development from day one Join a company with an industry-leading salary and benefits package
Mar 12, 2026
Full time
Job Description: Territory area: Leicestershire - Lincolnshire - Nottingham - Sheffield- Hull - Stockport - Stoke -on- Trent £39,300 - £44,300 dependent on experience + Company Performance bonus, company car & exceptional Benefits 37.5 Hours per week - Mon-Fri 8.30am-5pm including working up to 10-12 weekends a year for dog/cat show events The Role The Area Business Manager role at Royal Canin is critical to ensure we reach more Partners (breeders and rescue) to increase recommendation and drive retention. It is a field-based role covering part of Northern England, responsible for the relationship with our breeders and Rescue Partners. Recommendation of our Royal Canin products to new puppy/kitten and dog/cat new owners is the number one priority in line with our Value Partnerships strategy; by serving more pets you will help transform our business growth. The role is also responsible for the sales value and volume of an extended portfolio including PRO bespoke products and a range of Pet Speciality Retail sku's. Critical to building relationships within the Pet Professionals, leveraging the consultative selling approach and co-create solutions to not only increase their nutritional knowledge and usage but to also support their recommendation and Professionals digitalization to generate mutual benefits and health through nutrition and beyond outcomes. The Area Business Manager will also be expected to attend a number of dog and cat shows throughout the year, some will be over the weekend, working on our show unit with other members of the PRO team. What's in it for you? Private healthcare + equal parental leave Generous pension (up to 9% contribution) Life assurance (4x salary) EV salary sacrifice scheme Annual leave starting at 24 days, rising to 32 with service What We're Looking For Relationship Building: Ability to create strong relationships across internal departments and external partners. Direct Experience: Minimum 1 years proven track record in territory sales or within a sales function (selling direct to the end consumer) ideally within the Petcare industry Tech Savvy: Strong presentation and IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis and management of the territory Excellent communication, time management and planning/organisational skills Driver's License: A clean driving record is required. Awareness of our Royal Canin products and brand Enjoy working around cats and dogs Key Responsibilities Strive to achieve key KPI's, including new Breeder Acquisition to drive recommendation, distribution and product volume supported by a deep level of product knowledge to enable our Partners (e.g., breeders and rescue centres) to have relevant and impactful conversations to make an effective recommendation to the new Pet Owner. Identify new customer opportunities and prospects. Develop trusted relationships with all key Partners with a consumer centric focus and a Consultative Selling approach to co-create solutions to generate mutual benefits with health through nutrition outcomes. Effective and efficient territory management and adherence to coverage model ensuring that customers are visited in line with their classification. Follow a structured sales call with objectives set for every visit and outcomes recorded within the Set to Sell CRM system. To maintain a deep level of knowledge and understanding of our products, our portfolio and nutrition through available training tools and to effectively share this knowledge with our key partners. Actively participate and report in weekly "Meet The Numbers" meeting with Head of PRO + peers on performance versus targets, combined with risk and opportunity analysis. Attendance at cat and dog shows and events (some weekend work required); working as part of a team and taking on the lead as Show Manager as and when required. Supporting the Show and Events strategy. What You Can Expect from Mars Work alongside 130,000+ Associates worldwide guided by our Five Principles Be part of a purpose-driven company shaping "the world we want tomorrow" Access world-class training & development from day one Join a company with an industry-leading salary and benefits package
A well-established recruitment agency is seeking a Procurement Administrator for their St Albans location. This role promises a supportive environment and offers career development in Buying/Procurement. Key responsibilities include managing documentation, ensuring timely deliveries, and administrative support. Candidates should possess previous administrative experience, be organized, and have strong communication skills. A driving license is essential due to the location. The company values equality and diversity in its workforce.
Mar 12, 2026
Full time
A well-established recruitment agency is seeking a Procurement Administrator for their St Albans location. This role promises a supportive environment and offers career development in Buying/Procurement. Key responsibilities include managing documentation, ensuring timely deliveries, and administrative support. Candidates should possess previous administrative experience, be organized, and have strong communication skills. A driving license is essential due to the location. The company values equality and diversity in its workforce.
Job Title: Assistant Branch Manager Location: Forest Hill Brand: Acorn Salary: Competitive Salary Package Hours: Monday to Thursday from 8:30am to 6pm, Friday 8:30am to 5pm and Saturdays from 9:30am to 4:30pm (day in lieu). Driving Licence: Please note, that you must have a full UK Driving Licence & access to your own car. About The Acorn Group: Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by LRG. Job Summary and Key Responsibilities: We are looking for a driven and experienced Assistant Branch Manager to support the day to day operations of our busy estate agency branch. This is a key role for a confident property professional, who thrives in a target driven environment and is ready to take the next step in their career. Working closely with the Branch Manager, you'll be instrumental in managing the sales team, growing the branch's market share, and maintaining exceptional levels of customer service. Duties will include: Support the Branch Manager in leading and motivating the team to achieve branch and individual target. Carry out valuations and win new instructions. Assist with managing staff performance, training and development. Monitor and drive the sales pipeline to ensure that targets are met. Handle negotiations and close deals effectively. Deliver exceptional customer service and resolve client issues proactively. Ensure compliance with industry regulations and company procedures. Contribute to marketing strategies and local business development. You will be responsible for conducting viewing appointments and providing expert guidance to clients. Negotiating offers and liaising with solicitors and mortgage brokers' right through to sales conclusion and to handing the keys to the buyer for move in. Stay up to date with local market trends and property values. Generate business referrals to other divisions of The Acorn Group. We have the highest expectations of our staff, but the reward is an enjoyable work environment with fantastic earning potential, fantastic incentives along with personal recognition and development for achieving exceptional results. Skills required: Proven experience in estate agency (minimum 2-3 years), ideally with some leadership responsibilities. Strong knowledge of the property market and the local area. Excellent communication, negotiation and organisational skills. A target driven mindset with a passion for sales and customer service. Ability to lead by example and support team growth. What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Structured training & support through The Acorn Academy. Excellent opportunities for career progression. Fabulous rewards and incentives for Top achievers. Annual Awards Ceremony. An excellent, uncapped commission structure with further bonuses. Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. The Acorn Group as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVS's or candidate referral from Recruitment agencies, and any such submissions will not be considered.
Mar 12, 2026
Full time
Job Title: Assistant Branch Manager Location: Forest Hill Brand: Acorn Salary: Competitive Salary Package Hours: Monday to Thursday from 8:30am to 6pm, Friday 8:30am to 5pm and Saturdays from 9:30am to 4:30pm (day in lieu). Driving Licence: Please note, that you must have a full UK Driving Licence & access to your own car. About The Acorn Group: Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by LRG. Job Summary and Key Responsibilities: We are looking for a driven and experienced Assistant Branch Manager to support the day to day operations of our busy estate agency branch. This is a key role for a confident property professional, who thrives in a target driven environment and is ready to take the next step in their career. Working closely with the Branch Manager, you'll be instrumental in managing the sales team, growing the branch's market share, and maintaining exceptional levels of customer service. Duties will include: Support the Branch Manager in leading and motivating the team to achieve branch and individual target. Carry out valuations and win new instructions. Assist with managing staff performance, training and development. Monitor and drive the sales pipeline to ensure that targets are met. Handle negotiations and close deals effectively. Deliver exceptional customer service and resolve client issues proactively. Ensure compliance with industry regulations and company procedures. Contribute to marketing strategies and local business development. You will be responsible for conducting viewing appointments and providing expert guidance to clients. Negotiating offers and liaising with solicitors and mortgage brokers' right through to sales conclusion and to handing the keys to the buyer for move in. Stay up to date with local market trends and property values. Generate business referrals to other divisions of The Acorn Group. We have the highest expectations of our staff, but the reward is an enjoyable work environment with fantastic earning potential, fantastic incentives along with personal recognition and development for achieving exceptional results. Skills required: Proven experience in estate agency (minimum 2-3 years), ideally with some leadership responsibilities. Strong knowledge of the property market and the local area. Excellent communication, negotiation and organisational skills. A target driven mindset with a passion for sales and customer service. Ability to lead by example and support team growth. What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Structured training & support through The Acorn Academy. Excellent opportunities for career progression. Fabulous rewards and incentives for Top achievers. Annual Awards Ceremony. An excellent, uncapped commission structure with further bonuses. Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. The Acorn Group as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVS's or candidate referral from Recruitment agencies, and any such submissions will not be considered.
Due to growth a well respected firm of Loss Assessors are seeking an additional Assessor to cover a geographical area around the Home Counties and based close to the M25/M4 area. You will report into the Regional Manager and work alongside other assessors, dealing with a portfolio of high value domestic and smaller commercial losses ranging from £50,000 - £250,000. You will typically be running a caseload of around 30-40 losses, but these are typically running 6-18 months. About you: Ideally seeking an individual who can demonstrate previous experience within the loss adjusting or loss assessing industry. You must have excellent communication skills and outgoing personality and be able to deal with a variety of clients. Salary & Benefits: salary up to £70,000 Company car Bonus Pension 25 days annual holiday
Mar 12, 2026
Full time
Due to growth a well respected firm of Loss Assessors are seeking an additional Assessor to cover a geographical area around the Home Counties and based close to the M25/M4 area. You will report into the Regional Manager and work alongside other assessors, dealing with a portfolio of high value domestic and smaller commercial losses ranging from £50,000 - £250,000. You will typically be running a caseload of around 30-40 losses, but these are typically running 6-18 months. About you: Ideally seeking an individual who can demonstrate previous experience within the loss adjusting or loss assessing industry. You must have excellent communication skills and outgoing personality and be able to deal with a variety of clients. Salary & Benefits: salary up to £70,000 Company car Bonus Pension 25 days annual holiday
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 12, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
International Private Bank, Vice President, Private Banker, UK Team LONDON, LONDON, United Kingdom Job Description This is an exciting opportunity to join a dynamic, diverse team within J.P Morgan's UK Private Banking business. We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first class experience to clients. If you have an entrepreneurial mind set and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. Job Summary As a Private Banker for J.P. Morgan and based in London, you would lead new client acquisition and retention through a broad knowledge of investments, banking, trust services and financial planning. You would also be responsible for the client experience and engaging our resources to deliver a complete wealth management solution. Our Private Bankers are self starters with a proven track record of success; they are skilled problem solvers who offer specialised advice to clients. You would manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience. Our culture of performance, transparency and partnership is driven by objective, transparent goals and active teamwork to foster success. Job Responsibilities Generate business results and acquire new assets across the London and South client market Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs Partner with internal specialists to provide interdisciplinary expertise to clients when needed Understand client's goals and objectives to develop and implement an investment plan on their overall balance sheet, including holistic asset allocation, investment management, portfolio construction and tactical asset allocation shifts, wealth planning, credit and banking needs Ensure that proposed solutions fulfil clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach Strictly adhere to all risk and control policies, regulatory guidelines and security measures Partner with other Client Advisors in the team in order to maximise the team strength and achieve team goal Required Qualifications, Capabilities, and Skills Experience in wealth management working with UK based entrepreneurs and executives. Previous business development experience with knowledge in profiling, negotiation and asking for referrals proactively. Dynamic and credible professional who communicates with clarity and has exceptional presentation skills. Demonstrates strong organisational skills and applies a disciplined and organised approach throughout their business. Experience or demonstrated understanding of investments, banking and trust concepts including, but not limited to: asset allocation on structured portfolios, managed portfolios, brokerage accounts, portfolio reviews, deposit and loan solutions, basic trust and estate products and identification of wealth planning opportunities. Strong reputation with an established network. Preferred Qualifications, Capabilities, and Skills About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first class business in a first class way approach to serving clients drives everything we do. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realise their goals.
Mar 12, 2026
Full time
International Private Bank, Vice President, Private Banker, UK Team LONDON, LONDON, United Kingdom Job Description This is an exciting opportunity to join a dynamic, diverse team within J.P Morgan's UK Private Banking business. We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first class experience to clients. If you have an entrepreneurial mind set and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. Job Summary As a Private Banker for J.P. Morgan and based in London, you would lead new client acquisition and retention through a broad knowledge of investments, banking, trust services and financial planning. You would also be responsible for the client experience and engaging our resources to deliver a complete wealth management solution. Our Private Bankers are self starters with a proven track record of success; they are skilled problem solvers who offer specialised advice to clients. You would manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience. Our culture of performance, transparency and partnership is driven by objective, transparent goals and active teamwork to foster success. Job Responsibilities Generate business results and acquire new assets across the London and South client market Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs Partner with internal specialists to provide interdisciplinary expertise to clients when needed Understand client's goals and objectives to develop and implement an investment plan on their overall balance sheet, including holistic asset allocation, investment management, portfolio construction and tactical asset allocation shifts, wealth planning, credit and banking needs Ensure that proposed solutions fulfil clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach Strictly adhere to all risk and control policies, regulatory guidelines and security measures Partner with other Client Advisors in the team in order to maximise the team strength and achieve team goal Required Qualifications, Capabilities, and Skills Experience in wealth management working with UK based entrepreneurs and executives. Previous business development experience with knowledge in profiling, negotiation and asking for referrals proactively. Dynamic and credible professional who communicates with clarity and has exceptional presentation skills. Demonstrates strong organisational skills and applies a disciplined and organised approach throughout their business. Experience or demonstrated understanding of investments, banking and trust concepts including, but not limited to: asset allocation on structured portfolios, managed portfolios, brokerage accounts, portfolio reviews, deposit and loan solutions, basic trust and estate products and identification of wealth planning opportunities. Strong reputation with an established network. Preferred Qualifications, Capabilities, and Skills About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first class business in a first class way approach to serving clients drives everything we do. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realise their goals.
A vibrant community pub is seeking a General Manager to lead operations and create memorable guest experiences. You will manage a team, maintain high standards in hospitality, and focus on financial performance. Ideal candidates should have at least one year of experience in a similar role, strong leadership skills, and a passion for the pub industry. The position offers a salary of up to £50,000 per annum plus bonuses, alongside discounts and development opportunities.
Mar 12, 2026
Full time
A vibrant community pub is seeking a General Manager to lead operations and create memorable guest experiences. You will manage a team, maintain high standards in hospitality, and focus on financial performance. Ideal candidates should have at least one year of experience in a similar role, strong leadership skills, and a passion for the pub industry. The position offers a salary of up to £50,000 per annum plus bonuses, alongside discounts and development opportunities.
About The Role Job Title: Field Service Engineer - Bristol Division: Wastekit Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs click apply for full job details
Mar 12, 2026
Full time
About The Role Job Title: Field Service Engineer - Bristol Division: Wastekit Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs click apply for full job details
Hamilton Barnes Associates Limited
Bristol, Gloucestershire
A global wireless solutions provider in the UK is seeking an experienced technical leader to head a Customer Engineering team. Responsibilities include leading technical engagements, supporting deployments, and overseeing customer support. The ideal candidate has over 10 years of experience in networking and wireless systems, along with strong leadership and communication skills. The role offers a competitive salary and benefits including medical insurance, share options, and opportunities for career growth.
Mar 12, 2026
Full time
A global wireless solutions provider in the UK is seeking an experienced technical leader to head a Customer Engineering team. Responsibilities include leading technical engagements, supporting deployments, and overseeing customer support. The ideal candidate has over 10 years of experience in networking and wireless systems, along with strong leadership and communication skills. The role offers a competitive salary and benefits including medical insurance, share options, and opportunities for career growth.
Data Programme Manager Location: Hybrid (2-3 days travel to their offices in Hemel Hempstead) Contract: Outside IR35 Day rate: Up to £700 per day Duration: Initial 6 months but will most likely extend Start date: ASAP Key words: Data project management, hospitality Our Client requires an experienced Data Programme Manager to lead a multi disciplinary data delivery function comprising predominantly on shore contractors and an off shore engineering team. This role will oversee the planning, execution, and delivery of project work, small enhancements, and live service incidents within the data organisation. The ideal candidate will be proactive, comfortable operating in ambiguity, and able to engage confidently across a wide range of business stakeholders including Commercial, CRM/Guest/Loyalty, Operations, and Contact Centre teams. Key Responsibilities Programme Leadership & Delivery - Lead end to end delivery for data projects, enhancements, and live incident/defect management. - Own the planning, prioritisation, and alignment of cross functional workstreams across on shore and off shore teams. - Ensure delivery outcomes meet quality, timeline, and business value expectations. - Drive clarity in work definition actively identify and resolve ambiguity in requirements. Team & Stakeholder Management - Manage day to day activities of an on shore and an off shore teams. - Build strong relationships with business stakeholders across Commercial, Guest/CRM/Loyalty, Hotel Operations, and Contact Centre. - Act as a key liaison between business functions and the engineering teams, ensuring alignment of expectations and priorities. - Provide guidance, unblock issues, and ensure teams remain focused on the right outcomes. Governance, Planning & Reporting - Produce weekly status updates for the Head of Data and CTO, covering progress, risks, dependencies, and upcoming milestones. - Develop and maintain workload plans, resource allocations, and delivery roadmaps. - Ensure effective demand intake processes and support prioritisation conversations with the business. - Track capacity, optimise resource utilisation, and highlight shortages or risks proactively. Quality, Risk & Issue Management - Oversee live incidents, defects, and enhancements, ensuring timely triage, prioritisation, and resolution. - Identify delivery risks early, communicate them clearly, and drive mitigation actions. - Ensure robust change control processes are followed across programmes of work. Skills & Experience Required - Proven experience as a Programme Manager or Senior Project Manager within data, analytics, or technology environments. - Strong track record managing hybrid delivery teams (on shore & off shore). - Experience working with both project work and operational/live service pipelines. - Excellent communication skills, with the ability to simplify complexity and challenge stakeholders constructively. - Demonstrated capability in roadmap planning, resource management, and delivery governance. - Ability to thrive in fast moving environments with loosely defined or evolving requirements. - Solid understanding of data engineering concepts and delivery patterns (preferred but not essential).
Mar 12, 2026
Contractor
Data Programme Manager Location: Hybrid (2-3 days travel to their offices in Hemel Hempstead) Contract: Outside IR35 Day rate: Up to £700 per day Duration: Initial 6 months but will most likely extend Start date: ASAP Key words: Data project management, hospitality Our Client requires an experienced Data Programme Manager to lead a multi disciplinary data delivery function comprising predominantly on shore contractors and an off shore engineering team. This role will oversee the planning, execution, and delivery of project work, small enhancements, and live service incidents within the data organisation. The ideal candidate will be proactive, comfortable operating in ambiguity, and able to engage confidently across a wide range of business stakeholders including Commercial, CRM/Guest/Loyalty, Operations, and Contact Centre teams. Key Responsibilities Programme Leadership & Delivery - Lead end to end delivery for data projects, enhancements, and live incident/defect management. - Own the planning, prioritisation, and alignment of cross functional workstreams across on shore and off shore teams. - Ensure delivery outcomes meet quality, timeline, and business value expectations. - Drive clarity in work definition actively identify and resolve ambiguity in requirements. Team & Stakeholder Management - Manage day to day activities of an on shore and an off shore teams. - Build strong relationships with business stakeholders across Commercial, Guest/CRM/Loyalty, Hotel Operations, and Contact Centre. - Act as a key liaison between business functions and the engineering teams, ensuring alignment of expectations and priorities. - Provide guidance, unblock issues, and ensure teams remain focused on the right outcomes. Governance, Planning & Reporting - Produce weekly status updates for the Head of Data and CTO, covering progress, risks, dependencies, and upcoming milestones. - Develop and maintain workload plans, resource allocations, and delivery roadmaps. - Ensure effective demand intake processes and support prioritisation conversations with the business. - Track capacity, optimise resource utilisation, and highlight shortages or risks proactively. Quality, Risk & Issue Management - Oversee live incidents, defects, and enhancements, ensuring timely triage, prioritisation, and resolution. - Identify delivery risks early, communicate them clearly, and drive mitigation actions. - Ensure robust change control processes are followed across programmes of work. Skills & Experience Required - Proven experience as a Programme Manager or Senior Project Manager within data, analytics, or technology environments. - Strong track record managing hybrid delivery teams (on shore & off shore). - Experience working with both project work and operational/live service pipelines. - Excellent communication skills, with the ability to simplify complexity and challenge stakeholders constructively. - Demonstrated capability in roadmap planning, resource management, and delivery governance. - Ability to thrive in fast moving environments with loosely defined or evolving requirements. - Solid understanding of data engineering concepts and delivery patterns (preferred but not essential).
Psychology Graduate Teaching Assistant - Acton (Secondary SEN School) We are seeking a compassionate and motivated Psychology Graduate Teaching Assistant to join a welcoming primary school in Acton this April. This inclusive school is well-regarded for its supportive ethos and commitment to helping every child reach their potential. This role is ideal for a psychology graduate interested in gaining hands-on experience supporting children with special educational needs before pursuing a career in educational psychology, clinical psychology, speech and language therapy, or teaching. You will work closely with class teachers to provide tailored support to pupils with a range of special educational needs, helping them engage confidently in their learning and development. Role details: Full-time position, term time only Starting April 2026 Friendly working hours and supportive staff team Ideal candidate: Psychology graduate or final-year psychology student Interest in child development, SEN, or mental health Patient, reliable, and passionate about inclusive education Able to work collaboratively as part of a team Experience supporting children with SEN (ASD, ADHD, Speech & Language, or similar) is desirable but not essential This is a fantastic opportunity to gain valuable experience in a supportive school environment while making a real difference to children's learning and wellbeing.
Mar 12, 2026
Seasonal
Psychology Graduate Teaching Assistant - Acton (Secondary SEN School) We are seeking a compassionate and motivated Psychology Graduate Teaching Assistant to join a welcoming primary school in Acton this April. This inclusive school is well-regarded for its supportive ethos and commitment to helping every child reach their potential. This role is ideal for a psychology graduate interested in gaining hands-on experience supporting children with special educational needs before pursuing a career in educational psychology, clinical psychology, speech and language therapy, or teaching. You will work closely with class teachers to provide tailored support to pupils with a range of special educational needs, helping them engage confidently in their learning and development. Role details: Full-time position, term time only Starting April 2026 Friendly working hours and supportive staff team Ideal candidate: Psychology graduate or final-year psychology student Interest in child development, SEN, or mental health Patient, reliable, and passionate about inclusive education Able to work collaboratively as part of a team Experience supporting children with SEN (ASD, ADHD, Speech & Language, or similar) is desirable but not essential This is a fantastic opportunity to gain valuable experience in a supportive school environment while making a real difference to children's learning and wellbeing.
Carpenter Multi-Trader (Damp & Mould) - Birmingham Job Type: Temporary Location: Birmingham (Social Housing / Residential) Role Overview We are looking for an experienced Carpenter Multi-Trader to join a dedicated Damp & Mould team in Birmingham. In this critical role, you will provide essential remedial works to improve living conditions for residents, ensuring properties are safe and well-maintained in line with current housing standards Key Responsibilities Remediation: Carry out carpentry-based repairs related to damp and mould, including replacing skirting boards, architrave, and timber frames. Multi-Trade Tasks: Perform patch plastering, basic tiling, and minor plumbing repairs to complete jobs to a "first-time fix" standard. Property Maintenance: Assist in the refurbishment of kitchens and bathrooms where moisture issues have occurred. Compliance: Maintain accurate digital records of work via a PDA and adhere to strict health and safety protocols Candidate Requirements Trade Skills: Strong background in 1st and 2nd fix carpentry with competent multi-trade abilities (plastering, tiling, plumbing). Experience: Previous experience in social housing or domestic maintenance is highly desirable. License: A full UK Driving Licence is essential. Communication: Professional manner when dealing with residents in occupied properties. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Mar 12, 2026
Full time
Carpenter Multi-Trader (Damp & Mould) - Birmingham Job Type: Temporary Location: Birmingham (Social Housing / Residential) Role Overview We are looking for an experienced Carpenter Multi-Trader to join a dedicated Damp & Mould team in Birmingham. In this critical role, you will provide essential remedial works to improve living conditions for residents, ensuring properties are safe and well-maintained in line with current housing standards Key Responsibilities Remediation: Carry out carpentry-based repairs related to damp and mould, including replacing skirting boards, architrave, and timber frames. Multi-Trade Tasks: Perform patch plastering, basic tiling, and minor plumbing repairs to complete jobs to a "first-time fix" standard. Property Maintenance: Assist in the refurbishment of kitchens and bathrooms where moisture issues have occurred. Compliance: Maintain accurate digital records of work via a PDA and adhere to strict health and safety protocols Candidate Requirements Trade Skills: Strong background in 1st and 2nd fix carpentry with competent multi-trade abilities (plastering, tiling, plumbing). Experience: Previous experience in social housing or domestic maintenance is highly desirable. License: A full UK Driving Licence is essential. Communication: Professional manner when dealing with residents in occupied properties. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
We are currently recruiting for a company in the Burnley area who are looking for a Press Brake Operator. In this role you will operate a variety of manual and automated machinery. The role involves producing high quality metal materials to meet production and quality targets. Duties and responsibilities Experience of setting and using Amada HFT and HFE Press Brakes for production according to specifications provided. Reading and interpreting technical drawings and specifications. Setting and operating machines to ensure accurate and precise bending and forming of metal components using various materials. Inspecting and measuring finished products to ensure that they meet the required specifications and quality standards. Using appropriate tools, dies, and fixtures to produce the work. Material Handling including loading and unloading sheet materials into the machine. Perform routine maintenance and cleaning of the machine to ensure its optimal performance. Work as part of a Team with team to ensure smooth workflow and timely completion of projects. Identifying and reporting any defects to deviations from specifications. Following all safety procedures to ensure a safe working environment Experience required Experienced in operating Amada press brake machines. Strong knowledge of metal fabrication techniques, tools and equipment. Able to read and interpret engineering drawings Ability to accurately measure and evaluate the dimensions of metal. components. Prepared to work a reasonable amount of overtime when required to cover workloads and deadlines Hours of work / rates of pay / Benefits Monday Thursday working 4 days 6.30am to 5pm Private medical scheme Pension Generous holiday package 40 hours per week If you feel you have the right experience for this vacancy, then please apply immediately.
Mar 12, 2026
Full time
We are currently recruiting for a company in the Burnley area who are looking for a Press Brake Operator. In this role you will operate a variety of manual and automated machinery. The role involves producing high quality metal materials to meet production and quality targets. Duties and responsibilities Experience of setting and using Amada HFT and HFE Press Brakes for production according to specifications provided. Reading and interpreting technical drawings and specifications. Setting and operating machines to ensure accurate and precise bending and forming of metal components using various materials. Inspecting and measuring finished products to ensure that they meet the required specifications and quality standards. Using appropriate tools, dies, and fixtures to produce the work. Material Handling including loading and unloading sheet materials into the machine. Perform routine maintenance and cleaning of the machine to ensure its optimal performance. Work as part of a Team with team to ensure smooth workflow and timely completion of projects. Identifying and reporting any defects to deviations from specifications. Following all safety procedures to ensure a safe working environment Experience required Experienced in operating Amada press brake machines. Strong knowledge of metal fabrication techniques, tools and equipment. Able to read and interpret engineering drawings Ability to accurately measure and evaluate the dimensions of metal. components. Prepared to work a reasonable amount of overtime when required to cover workloads and deadlines Hours of work / rates of pay / Benefits Monday Thursday working 4 days 6.30am to 5pm Private medical scheme Pension Generous holiday package 40 hours per week If you feel you have the right experience for this vacancy, then please apply immediately.
the position The Business Transformation Manager will lead the E2E design of initiatives and processes that enhance our digital capabilities, streamline recruitment operations and drive commercial growth. They will ensure that initiatives support our local and global strategy and can demonstrate they add value to our organisation. Managing a team who work closely to understand the business challenges, processes and opportunities, balancing technical execution with the human side of change. In addition they will plan and execute change strategies to ensure initiatives are adopted correctly to realise their full potential. This may be changing processes, KPI's and business structures. The Transformation Manager will act as Change Lead for the UK into our Global change network. Key Responsibilities Ensuring the team understand the business strategy and their role in the delivery and execution of the strategy Managing and coaching team members to develop professionally Managing performance and behaviour of the team Ensuring that senior business stakeholders are consulted to define the reason for change and prioritise the problems to be solved Optimising and digitalising processes to increase productivity and growth Supporting the Transformation Partners to challenge the status quo and think about the "art of the possible" Creation of as-is and "to-be" processes Delivering change management workshops to senior stakeholders to ensure change is cascaded throughout the organisation, with accountability and responsibilities clearly defined. Work closely with the Strategic Projects Team to ensure transformational elements of the programme are delivered on time. Provide guidance on engagement tactics that can be used to increase adoption of the programmes Oversight and management of Proof of concepts being executed. Presenting outcomes to senior management. Measure and monitor success via KPIs affected by the change and identify the impact the change will/should have on KPIs when transitioning to BAU. Provide input to support the design and delivery of training programmes and communications with L&D and Marketing. Manage and execute their own transformation projects whilst managing team members to execute business transformation activities. Candidate Profile Recruitment experience preferential not essential Proven experience delivering transformation initiatives Ability to analyse business processes to identify improvement opportunities Change management experience Familiarity with "Lean" or "design thinking" principles A background of managing people and working with senior stakeholders A leader who can balance technical execution with the human side of change Excellent verbal and written communication skills Work with a lot of autonomy Highly resilient with the ability to prioritise and multi task effectively Proven problem-solving skills with the ability to form well thought out conclusions and recommendations. If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and client then please do get in touch today with Sam Badger by applying to the vacancy. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Mar 12, 2026
Full time
the position The Business Transformation Manager will lead the E2E design of initiatives and processes that enhance our digital capabilities, streamline recruitment operations and drive commercial growth. They will ensure that initiatives support our local and global strategy and can demonstrate they add value to our organisation. Managing a team who work closely to understand the business challenges, processes and opportunities, balancing technical execution with the human side of change. In addition they will plan and execute change strategies to ensure initiatives are adopted correctly to realise their full potential. This may be changing processes, KPI's and business structures. The Transformation Manager will act as Change Lead for the UK into our Global change network. Key Responsibilities Ensuring the team understand the business strategy and their role in the delivery and execution of the strategy Managing and coaching team members to develop professionally Managing performance and behaviour of the team Ensuring that senior business stakeholders are consulted to define the reason for change and prioritise the problems to be solved Optimising and digitalising processes to increase productivity and growth Supporting the Transformation Partners to challenge the status quo and think about the "art of the possible" Creation of as-is and "to-be" processes Delivering change management workshops to senior stakeholders to ensure change is cascaded throughout the organisation, with accountability and responsibilities clearly defined. Work closely with the Strategic Projects Team to ensure transformational elements of the programme are delivered on time. Provide guidance on engagement tactics that can be used to increase adoption of the programmes Oversight and management of Proof of concepts being executed. Presenting outcomes to senior management. Measure and monitor success via KPIs affected by the change and identify the impact the change will/should have on KPIs when transitioning to BAU. Provide input to support the design and delivery of training programmes and communications with L&D and Marketing. Manage and execute their own transformation projects whilst managing team members to execute business transformation activities. Candidate Profile Recruitment experience preferential not essential Proven experience delivering transformation initiatives Ability to analyse business processes to identify improvement opportunities Change management experience Familiarity with "Lean" or "design thinking" principles A background of managing people and working with senior stakeholders A leader who can balance technical execution with the human side of change Excellent verbal and written communication skills Work with a lot of autonomy Highly resilient with the ability to prioritise and multi task effectively Proven problem-solving skills with the ability to form well thought out conclusions and recommendations. If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and client then please do get in touch today with Sam Badger by applying to the vacancy. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Sovereign Housing Association Limited
Basingstoke, Hampshire
A prominent housing organization is seeking an experienced Project Manager to lead the scoping and governance of complex business change programmes across Property Services and Customer portfolios. This role involves managing interconnected programmes to ensure sustainable growth and strategic alignment. The successful candidate will lead cross-functional teams, manage senior stakeholders, and promote change across the organization. A strong background in property services and project management methodologies is essential for success.
Mar 11, 2026
Full time
A prominent housing organization is seeking an experienced Project Manager to lead the scoping and governance of complex business change programmes across Property Services and Customer portfolios. This role involves managing interconnected programmes to ensure sustainable growth and strategic alignment. The successful candidate will lead cross-functional teams, manage senior stakeholders, and promote change across the organization. A strong background in property services and project management methodologies is essential for success.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
