Safer Hand Solutions

Customer Service Advisor - Account Coordinator Managing customer relationships, orders, and enquiries in a dynamic manufacturing environment. My client is an industry-leading manufacturer, known for both the quality of their products and their exceptional customer service. They are a well-established, supportive business with excellent staff retention and a strong reputation within their field. Due to a recent internal change, they are now looking to recruit an additional Customer Support / Account Coordinator to join their team. Full-time Monday - Friday 9:00am - 5:00pm Newcastle-under-Lyme Office based £25k - £27k Role This is a varied and fast-paced position where you will manage and support a portfolio of existing, new, and prospective customers, ensuring a consistently high level of service is delivered. Working closely with both the Customer Support and Sales teams, you will act as a key point of contact, handling enquiries, processing orders, and supporting the wider business. Day-to-day responsibilities will include: Managing customer enquiries via email and telephone, ensuring prompt and professional responses Processing sales orders, preparing quotations, and generating invoices Handling customer complaints with urgency and care, ensuring resolution within set timeframes Interpreting customer requirements, including working from lists and technical plans Supporting with breakdown-related queries and requests Assisting with answering incoming calls in a timely and professional manner Working closely with a designated Sales Executive to ensure a seamless customer journey Attending internal meetings, external customer meetings, and occasional site visits (accompanied by the sales team) Maintaining accurate customer records and updating internal systems Building strong working relationships across departments to support efficient service delivery Following company processes and contributing to continuous improvement Requirements To be successful in this role, you will have previous experience within a customer service and/or sales administration environment, ideally within a B2B setting. You will also demonstrate: Excellent attention to detail and a high level of accuracy Strong communication skills, both written and verbal Confidence in handling customer calls and managing queries Good working knowledge of Excel (basic to intermediate) Strong organisational and time management skills, with the ability to prioritise effectively A proactive, flexible approach and willingness to support colleagues A positive attitude and strong team ethic Additional Information 33 days holiday (including bank holidays) Healthcare cash plan (after probation) Income protection (after qualifying period) Death in service Pension scheme Free on-site parking Employee recognition schemes Supportive, family-run environment with excellent staff retention If you have the relevant experience and would like to learn more, please contact Safer Hand Solutions and ask for Hannah Kirk, or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client. Due to the volume of applications, only shortlisted candidates will be contacted; however, we may retain your details for future opportunities.

Support Worker - Complex Mental Health Stone Full Time £13.45 per hour £50 Sleep Rate We have an exciting opportunity for Support Workers to join a brand-new specialist service in Stone. You'll be part of a multi-disciplinary team supporting individuals with complex mental health needs in a bespoke, high-quality development designed to promote independence and positive outcomes. This is a rewarding role for someone who wants to make a genuine difference while developing their skills in a specialist environment. About the service This service supports individuals transitioning from secure environments, rehabilitation units, forensic services, and out-of-area placements. For many, this will be their first step towards semi-independent living. While the role can be challenging, it offers a real opportunity to transform lives, develop meaningful relationships, and help shape a strong, supportive team from the ground up. As a Support Worker, you will: Support individuals with complex mental health needs, including forensic backgrounds and increased risks Work collaboratively within a multi-disciplinary team Proactively manage challenging behaviours using a Positive Behaviour Support (PBS) approach Promote independence, choice, and dignity at every stage of care Shift preferences for days or nights will be considered What we're looking for Level 2 Health & Social Care qualification or willingness to work towards this Experience supporting individuals with complex mental health needs and challenging behaviours A genuine passion for making a difference Self-motivated, empathetic, dynamic, and creative individuals What you'll get in return Competitive pay: £13.45 per hour £50 sleep-in rate £300 joining bonus Career development & skill enhancement Excellent pension scheme & healthcare benefits Enhanced DBS paid for by SIS (T&Cs apply) £350 Refer a Friend bonus - earn extra when your friends join us (T&Cs apply) Flexible working options: day shifts, night shifts, part-time & bank hours available If you have the relevant experience and are based in the Stone area and would like to learn more, then please contact SaferHandSolutions and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.