Safer Hand Solutions

Trainee Recruitment Consultant Start your recruitment journey in a fast-paced, rewarding role where you truly make a difference. We are an ambitious, hardworking and compassionate Healthcare Recruitment Agency established in 2018, with 3 additional thriving branches across the country. At SaferHandCare, we value integrity, transparency and a collaborative, progressive culture. Above all, we have an unwavering passion for recruitment and supporting Nursing/Residential Homes and vulnerable individuals. Healthcare recruitment can be challenging, but it is also incredibly rewarding we support each other and make a real difference every day! Newcastle-under-Lyme £27,000 (+ £2400 per annum for on call + uncapped commission) Fulltime; Monday - Friday Additional on call duties on evenings and weekends, on a rota basis 8am 4pm Driving licence required Onsite Role: As a Trainee Recruitment Consultant within the healthcare industry, you will manage our busy temporary staffing desk, providing support with effective scheduling and liaising with our dedicated, registered care staff and local residential and nursing establishments that we support. You will also actively participate in new business development activities. This is a fast-paced, people-focused role suited to someone who thrives under pressure and enjoys building relationships while delivering outstanding service. You will be fully supported by approachable and hands-on management and the wider team, who value and recognise your hard work, with clear rewards and progression opportunities. Your duties will mainly include: Taking an active role in the candidate attraction process including sourcing potential healthcare professionals, reviewing applications, conducting interviews and onboarding Managing existing clients to ensure all temporary staffing needs are met Prospecting potential clients by using sales, business development, marketing techniques and networking to grow your client base Achieving and exceeding KPI's, targets & objectives on a daily/weekly/monthly basis Collaborating effectively with the team Getting to know our carers and their schedules, locations etc., as well as building/developing strong relationships with the care home managers Retaining information regarding care home preferences, shift patterns etc. Delivering the highest quality of client and candidate service Ensuring compliance is maintained to the highest standard Co-ordinating shifts on a busy temp desk Managing the out of hours on-call phone shared on a rota basis including alternate weekends Nominating Carer s of the Month based on their hard work and dedication Ad hoc duties when required Requirements: Ideally, you will currently be working as a Recruitment Consultant within Healthcare or on a busy temporary desk. However, we are also open to motivated trainees with the right attitude and transferable skills, as full training will be provided. If you re ambitious, driven and motivated by making a difference while helping others, that s exactly what we re looking for! You will also ideally have: Demonstrable experience of resilience and remaining focused when things don t go as planned healthcare recruitment is a particularly difficult industry, but we re in it together and we re making a difference every day! Confident approach, and sometimes assertive when needed, with excellent communication and interpersonal skills Ability to multitask in a fast-paced environment and work reactively Excellent organisational skills with the ability to think outside the box A full UK Driving License with access to your own vehicle during working hours Flexibility to manage the on-call phone during evenings and weekends on a rota basis Additional Information Uncapped, generous commission structure On call bonus Incredible potential for career development as part of a growing business Supportive, friendly, and approachable management who will not only listen but value your ideas and input into the business Working alongside a vibrant, talented, and motivated team Regular incentives (including trips abroad, cash prizes, meals out, additional annual leave etc.) Social Events Annual Leave rising with service up to 25 days Additional day off on your birthday Christmas Shut Down This is a fantastic opportunity for someone with drive, ambition and focus to have a real impact in a growing business, looking to progress their career. If you have the relevant experience and would like to learn more, then please call (phone number removed) (option2) and ask for Rebecca Quilliam-Brown. Alternatively, submit your application for consideration.

Customer Service Advisor - Account Coordinator Managing customer relationships, orders, and enquiries in a dynamic manufacturing environment. My client is an industry-leading manufacturer, known for both the quality of their products and their exceptional customer service. They are a well-established, supportive business with excellent staff retention and a strong reputation within their field. Due to a recent internal change, they are now looking to recruit an additional Customer Support / Account Coordinator to join their team. Full-time Monday - Friday 9:00am - 5:00pm Newcastle-under-Lyme Office based £25k - £27k Role This is a varied and fast-paced position where you will manage and support a portfolio of existing, new, and prospective customers, ensuring a consistently high level of service is delivered. Working closely with both the Customer Support and Sales teams, you will act as a key point of contact, handling enquiries, processing orders, and supporting the wider business. Day-to-day responsibilities will include: Managing customer enquiries via email and telephone, ensuring prompt and professional responses Processing sales orders, preparing quotations, and generating invoices Handling customer complaints with urgency and care, ensuring resolution within set timeframes Interpreting customer requirements, including working from lists and technical plans Supporting with breakdown-related queries and requests Assisting with answering incoming calls in a timely and professional manner Working closely with a designated Sales Executive to ensure a seamless customer journey Attending internal meetings, external customer meetings, and occasional site visits (accompanied by the sales team) Maintaining accurate customer records and updating internal systems Building strong working relationships across departments to support efficient service delivery Following company processes and contributing to continuous improvement Requirements To be successful in this role, you will have previous experience within a customer service and/or sales administration environment, ideally within a B2B setting. You will also demonstrate: Excellent attention to detail and a high level of accuracy Strong communication skills, both written and verbal Confidence in handling customer calls and managing queries Good working knowledge of Excel (basic to intermediate) Strong organisational and time management skills, with the ability to prioritise effectively A proactive, flexible approach and willingness to support colleagues A positive attitude and strong team ethic Additional Information 33 days holiday (including bank holidays) Healthcare cash plan (after probation) Income protection (after qualifying period) Death in service Pension scheme Free on-site parking Employee recognition schemes Supportive, family-run environment with excellent staff retention If you have the relevant experience and would like to learn more, please contact Safer Hand Solutions and ask for Hannah Kirk, or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client. Due to the volume of applications, only shortlisted candidates will be contacted; however, we may retain your details for future opportunities.

Recruitment Manager 32k - 40k DOE + Commission Newcastle-under-Lyme, Staffordshire We are currently recruiting for an experienced Recruitment Manager to join a passionate and dynamic Recruitment Agency based in Newcastle-under-Lyme, with exciting plans for growth. The role will largely revolve around developing an existing desk in a small team, with the opportunity to really get stuck in and make it your own! Offering permanent and temporary professional recruitment services across the local area, we are open to consider experience in all sectors of recruitment, with the opportunity to diversify into new areas as the team grows. Role: As a Billing Recruitment Manager, you will thrive off growing your own desk and be confident in performing a full 360 role. Alongside this, you will be responsible for managing your team and driving performance. You will be fully supported by Senior Management to help you exceed but you will have full autonomy on managing daily operations. Your duties will mainly include: Taking an active role in the candidate attraction process including sourcing potential candidates, reviewing applications, conducting interviews and onboarding Prospecting potential clients by using sales, business development, marketing techniques and networking to grow your client base Achieving and exceeding KPI's, targets & objectives on a daily/weekly/monthly basis Collaborating effectively with the team Delivering the highest quality of client and candidate service Ensuring compliance is maintained to the highest standard Managing a small and dedicated team to achieve success Requirements: Ideally, you will have at least 5 years experience within recruitment and 2 years in a managerial position. However, a vibrant, positive and adaptable personality is key! You will ideally have: Strong knowledge of the local recruitment market A hunger and desire to succeed Self-starter with the ability to work autonomously Confident approach with excellent communication skills Ability to multitask in a fast-paced environment Exceptional leadership and management skills with the ability to inspire others Excellent organisational skills with the ability to think outside the box Experience in winning new business and developing existing accounts A full UK Driving License with access to your own vehicle during working hours. You will expect to receive: As well as managing a warm, established desk from day one, you will enjoy growing your business and working alongside a fantastic, friendly team. You will expect to receive: Competitive basic salary of 32k - 40k dependent on experience Uncapped commission structure Incredible potential for career development as part of a growing business Supportive, friendly, and approachable management who will not only listen but value your ideas and input into the business Regular incentives Social Events Annual Leave rising with service Retail Discounts If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions and ask for Rebecca Quilliam-Brown. Alternatively, submit your application for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.

Recruitment Administrator We are an ambitious, hardworking and compassionate Healthcare Recruitment Agency established in 2018, with multiple thriving branches across the UK. At SaferHandCare, we value integrity, transparency and a collaborative, progressive culture. Above all, we have an unwavering passion for recruitment and supporting Nursing and Residential Homes, as well as vulnerable individuals. SaferHandCare Ltd Canterbury £26,500 + bonus Full-time Monday - Friday 8am - 4pm Onsite Healthcare recruitment can be fast-paced and challenging, but it is also incredibly rewarding - we support each other and make a real difference every day! We are now looking for a proactive and organised Recruitment Administrator to join our busy and supportive team. The Role As a Recruitment Administrator, you will play a key role in supporting our recruitment team with all administrative and compliance processes, ensuring we deliver a seamless and high-quality service to both our candidates and clients. This is a varied, fast-paced position where no two days are the same - perfect for someone who enjoys organisation, attention to detail, and working with people. Your duties will include: Managing the onboarding and compliance process for new candidates, including DBS checks, references and right to work documentation Booking and conducting registration interviews with potential healthcare staff Supporting candidate attraction through job boards, social media and advertising Maintaining accurate records and ensuring all compliance is kept up to date Managing diaries, appointments and training schedules Providing administrative support to the wider recruitment team Liaising with candidates and staff to ensure a smooth onboarding experience Assisting with general office and ad hoc administrative duties Requirements We are open to candidates from a range of backgrounds, including administration, customer service, healthcare or recruitment. Full training will be provided for the right individual. You will ideally have: Excellent attention to detail and strong organisational skills A proactive, positive and team-focused attitude Confident communication and interpersonal skills Ability to multitask and prioritise in a fast-paced environment A willingness to learn and develop within the recruitment industry GCSE Maths and English (Grade 4/C or above) or equivalent Additional Information Bonus scheme based on team performance Genuine opportunities for career progression within a growing business Supportive, approachable management who value your ideas and input A friendly, vibrant and motivated team environment Regular incentives (including meals out, prizes and additional leave) Social events Annual leave rising with service (up to 25 days) Additional day off for your birthday Christmas shutdown This is a fantastic opportunity for someone organised, driven and people-focused to join a growing business and build a long-term career within recruitment. If you'd like to learn more, please call (phone number removed) (option 2) and ask for Rebecca Quilliam-Brown, or submit your application for consideration.

Children's Residential Senior Support Worker Walsall Wood From £16 per hour + £50 per sleep in My client is a well-known, Children's Residential Care Company. My client believes that no child should be disadvantaged and that all children should be part of a community. This is an excellent opportunity for a Team Leader to join the Children's Home in Walsall Wood and works extremely well with external agencies including local authorities. In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. As the Team Leader in Walsall Wood home, you will be responsible for deputising in the Deputy Managers' absence and supporting the Support Workers. The Team Leader will be: Leading and supervising a team of care staff in Walsall Wood children's residential home. Providing guidance, support, and mentorship to staff. Ensuring the team adheres to policies, procedures, and safeguarding regulations. Conducting staff meetings, appraisals, and performance reviews. Supporting with staff rotas and shift planning Ensuring the wellbeing, safety and welfare of the young people in the home. Responding appropriately to any incidents, safeguarding concerns or disclosures. Providing emotional and practical support to children, ensuring their needs are met. Creating and maintaining care plans tailored to individual children's needs. Encouraging children's independence, life skills, and positive behaviours. Supporting with education, activities, and social engagement. Addressing and managing challenging behaviours using de-escalation techniques. Maintaining accurate records of children's care plans, daily logs, and incidents. Ensuring compliance with Ofsted regulations and Children's Home Standards. Completing risk assessments and following health and safety protocols. Monitoring and ensuring compliance with legislation and organizational policies. Participating in inspections and audits, providing evidence of good practice. Working alongside social workers, therapists, teachers, and healthcare professionals. Attending and contributing to multi-disciplinary meetings. The ideal candidate for the Team Leader will have: NVQ Level 3/4 Residential Childcare. Experience working within a Children's setting, at least 2 years. Experience in a supervisory or leadership role. Safeguarding training and knowledge of child protection procedures. Empathy, patience, and resilience when working with vulnerable children. Strong communication and interpersonal skills. Ability to handle challenging behaviours effectively. Excellent organizational and administrative skills. Our client offers job satisfaction, long term prospects, good pay and conditions, a pension, a range of share schemes, good training opportunities to help you achieve recognised qualifications and a range of specially developed benefits: Employee Assistance Service including free & confidential advice on a range of issues including medical, financial, housing, legal and tax Pension contributions Professional training, development, and career pathways Wellbeing Programme Recommend a Friend scheme Long Service Awards If you have the relevant experience and are based in the Walsall Wood area and would like to learn more, then please contact SaferHandSolutions and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.

Support Worker - Complex Mental Health Macclesfield Full Time £14.50 per hour (Days) £15 per hour (Nights) £50 Sleep Rate We have an exciting opportunity for Support Workers to join a brand-new specialist service in Macclesfield. You'll be part of a multi-disciplinary team supporting individuals with complex mental health needs in a bespoke, high-quality development designed to promote independence and positive outcomes. This is a rewarding role for someone who wants to make a genuine difference while developing their skills in a specialist environment. About the service This service supports individuals transitioning from secure environments, rehabilitation units, forensic services, and out-of-area placements. For many, this will be their first step towards semi-independent living. While the role can be challenging, it offers a real opportunity to transform lives, develop meaningful relationships, and help shape a strong, supportive team from the ground up. As a Support Worker, you will: Support individuals with complex mental health needs, including forensic backgrounds and increased risks Work collaboratively within a multi-disciplinary team Proactively manage challenging behaviours using a Positive Behaviour Support (PBS) approach Promote independence, choice, and dignity at every stage of care Shift preferences for days or nights will be considered What we're looking for Level 2 Health & Social Care qualification or willingness to work towards this Experience supporting individuals with complex mental health needs and challenging behaviours A genuine passion for making a difference Self-motivated, empathetic, dynamic, and creative individuals What you'll get in return Competitive pay: £14.50 per hour (days) / £15 per hour (nights) £50 sleep-in rate Career development & skill enhancement Excellent pension scheme & healthcare benefits Enhanced DBS paid for by SIS (T&Cs apply) £350 Refer a Friend bonus - earn extra when your friends join us (T&Cs apply) Flexible working options: day shifts, night shifts, part-time & bank hours available If you have the relevant experience and are based in the Macclesfield area and would like to learn more, then please contact SaferHandSolutions and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.

Team Leader Crewe, CW1 £13.21 per hour Rolling rota My client is a well-established provider of high-quality care to elderly residents. Offering 24/7 care for all residents. In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. You will be required to To supervise a team of Healthcare Associates and to ensure that good quality care is provided, in accordance with departmental procedures, guidelines and professional standards, ensuring that individual members maintain their maximum potential and independence. To uphold the standards of the Company in day to day practice and to represent the Company in a professional and positive manner when dealing with others. Skills & Qualifications required Working towards an NVQ Level 3 Health & Social Care Must be able to work as part of a team to cultivate a safe, homely and trusting environment Must be able to communicate effectively Promote good team working by example and sharing of best practice Must be able to relate to the people who live at the care home Must be able to work in a professional manner at all times Responsible for attending and maintaining ongoing mandatory and other training as required A satisfactory DBS check Maintain and improve professional knowledge and competence Qualification in safe handling of medicines As a Team Leader you will be responsible for Support and training of junior staff members in all aspects of their work in the home, under the supervision of the Home Manager. To ensure that tasks are performed that a caring relative might normally carry out. To respond to the physical, personal, emotional, religious, cultural and spiritual needs of the resident. Ensure care staff have received a handover either verbally or written. Report to the Home Manager or person in charge, any illness of an infectious nature incurred by a resident, colleague, self or another. Order, store and dispense medication and ensure correct recording of all relevant information relating to medication Complete supervision for care staff Completing audits when required Review assessment of need and individual care planning consultation with the Home Manager, family and Social Services Report on the well-being of residents and liaise with GP's and other professionals as necessary. This may include personal care around continence management, bathing, household/domestic tasks, and providing general support in a sensitive and empowering way: ensuring at all times that privacy, dignity and self-esteem are respected To encourage communication with residents, to assist the individual in retaining their sense of identity. This may include reminiscence work, life history albums, reassurance techniques etc, under the direction and guidance of the Home Manager, family and other professionals To use equipment and aids safely and appropriately. To ensure effective, clear channels of communication with other staff and professionals, and to work as part of a team with colleagues to cultivate a safe, homely and trusting environment. To respectfully maintain professional relationships and clear boundaries with residents, visitors and staff. To honour confidentiality by protecting residents and staff information at all times. To continually strive to work in a respectful and tactful way, with regard to equal opportunities, and challenging negative attitudes to; age, disability, ethnicity, religion, gender, class and sexuality. To regularly report to the Home Manager any problems, concerns, training needs and other relevant issues. To understand and follow policies and procedures. To undergo personal supervision and performance appraisals with line manager To assist the line manager with monitoring and evaluation of home activities Report incorrect use or wasting of resources to the Home Manager. Notify the Home Manager or person in charge as soon as possible of your inability to report for duty and also on your return to work for your next shift from all periods of absence. Our client offers job satisfaction, long term prospects, good pay and conditions, a pension, a range of share schemes, good training opportunities to help you achieve recognised qualifications and a range of specially developed benefits: Competitive salary and pension scheme. Opportunities for professional development and training. Supportive and inclusive working environment. Well-being hours and your birthday off If you have the relevant experience and are based in the Crewe area and would like to learn more, then please contact SaferHandCare and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.

Children's Residential Senior Support Worker Stoke on Trent, ST3 £13 per hour + £50 per sleep in My client is a well-known, Children's Residential Care Company. My client believes that no child should be disadvantaged and that all children should be part of a community. This is an excellent opportunity for a Team Leader to join the Children's Home in Stoke on Trent, which has been rated as GOOD with Ofsted and works extremely well with external agencies including local authorities. In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. As the Team Leader in Stoke on Trent home, you will be responsible for deputising in the Deputy Managers' absence and supporting the Support Workers. The Team Leader will be: Leading and supervising a team of care staff in Stoke on Trent children's residential home. Providing guidance, support, and mentorship to staff. Ensuring the team adheres to policies, procedures, and safeguarding regulations. Conducting staff meetings, appraisals, and performance reviews. Supporting with staff rotas and shift planning Ensuring the wellbeing, safety and welfare of the young people in the home. Responding appropriately to any incidents, safeguarding concerns or disclosures. Providing emotional and practical support to children, ensuring their needs are met. Creating and maintaining care plans tailored to individual children's needs. Encouraging children's independence, life skills, and positive behaviours. Supporting with education, activities, and social engagement. Addressing and managing challenging behaviours using de-escalation techniques. Maintaining accurate records of children's care plans, daily logs, and incidents. Ensuring compliance with Ofsted regulations and Children's Home Standards. Completing risk assessments and following health and safety protocols. Monitoring and ensuring compliance with legislation and organizational policies. Participating in inspections and audits, providing evidence of good practice. Working alongside social workers, therapists, teachers, and healthcare professionals. Attending and contributing to multi-disciplinary meetings. The ideal candidate for the Team Leader will have: NVQ Level 3/4 Residential Childcare. Experience working within a Children's setting, at least 2 years. Experience in a supervisory or leadership role. Safeguarding training and knowledge of child protection procedures. Empathy, patience, and resilience when working with vulnerable children. Strong communication and interpersonal skills. Ability to handle challenging behaviours effectively. Excellent organizational and administrative skills. Our client offers job satisfaction, long term prospects, good pay and conditions, a pension, a range of share schemes, good training opportunities to help you achieve recognised qualifications and a range of specially developed benefits: Employee Assistance Service including free & confidential advice on a range of issues including medical, financial, housing, legal and tax Pension contributions Professional training, development, and career pathways Wellbeing Programme Recommend a Friend scheme Long Service Awards If you have the relevant experience and are based in the Stoke on Trent area and would like to learn more, then please contact SaferHandSolutions and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.

Sales Coordinator - Office Administrator (Graduate / Entry-Level Considered) I am working with a global, well-established and family-run business within the automotive industry - specialising in commercial vehicle supply, export, and freight forwarding. With over 30 years of consistent growth and a strong reputation for quality and customer service, this is a fantastic opportunity for someone at the beginning of their career to join a business that truly invests in training, development, and long-term progression. Due to continued expansion, they are now looking to welcome a new Sales Coordinator / Office Administrator to support their busy and fast-paced sales and operations team. This role would suit a recent graduate or someone with some office, customer service, or administrative experience who is looking to build a long-term career in a commercial, international business environment. £28,000 - £30,000 DOE Monday to Friday 8:00am - 5:30pm Weekend working on a rota basis (approx. 1 in 4 weekends - relaxed/remote) Role As a Sales Coordinator / Office Administration Operative, you will join a friendly and supportive team and become a key point of contact for customers across the UK and internationally. You will gain exposure to sales administration, exports, logistics, and general office operations, making this an excellent all-round entry into a commercial business environment. Full training will be provided, so this is a great opportunity for someone looking to learn and develop within a structured and supportive setting. Typical duties will include: Communicating with customers worldwide via phone, email, and WhatsApp (no additional languages required - translators used where needed) Responding to customer enquiries in a professional and timely manner Sales order processing, preparing quotations, and supporting with sales enquiries (no hard sales or targets) Uploading and advertising vehicle stock online, including photos and descriptions Supporting account management and building positive customer relationships Assisting with administration, including preparing documentation Data entry and maintaining accurate internal records Managing vehicle key tracking system (signing keys in and out) General office administration including scanning, filing, emails, and record keeping Supporting with Excel reporting and administrative projects Working closely with the wider team and assisting with ad-hoc tasks Maintaining accurate customer records in line with GDPR requirements Assisting with vehicle handovers and sales completion Requirements This role is open to graduates or entry-level candidates who are keen to build a career in administration, sales support, logistics, or international trade. Full training will be provided, but the successful candidate will ideally demonstrate: A willingness to learn and develop new skills Strong IT skills (Microsoft Office, particularly Excel) Good written communication skills and attention to detail A proactive and organised approach to work Confidence speaking with customers and building relationships Ability to multitask in a busy environment Good numerical ability (useful for quotations and invoices) A positive, team-focused attitude Previous experience in customer service, office work or administration would be beneficial but is not essential. Additional Information Statutory Sick Pay 20 days holiday + Bank Holidays Maternity Leave Pension scheme On-site car parking Christmas shutdown period Full training and development provided Clear progression opportunities within the business Performance-based pay reviews Friendly, relaxed, and supportive working culture Approachable management team This is a fantastic opportunity for someone looking to start their career in a growing international business where they can learn, develop, and progress long-term. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.

Trainee Recruitment Consultant Start your recruitment journey in a fast-paced, rewarding role where you truly make a difference. We are an ambitious, hardworking and compassionate Healthcare Recruitment Agency established in 2018, with 3 additional thriving branches across the country. At SaferHandCare, we value integrity, transparency and a collaborative, progressive culture. Above all, we have an unwavering passion for recruitment and supporting Nursing/Residential Homes and vulnerable individuals. Healthcare recruitment can be challenging, but it is also incredibly rewarding we support each other and make a real difference every day! Newcastle-under-Lyme £27,000 (+ £2400 per annum for on call + uncapped commission) Fulltime; Monday - Friday Additional on call duties on evenings and weekends, on a rota basis 8am 4pm Driving licence required Onsite Role: As a Trainee Recruitment Consultant within the healthcare industry, you will manage our busy temporary staffing desk, providing support with effective scheduling and liaising with our dedicated, registered care staff and local residential and nursing establishments that we support. You will also actively participate in new business development activities. This is a fast-paced, people-focused role suited to someone who thrives under pressure and enjoys building relationships while delivering outstanding service. You will be fully supported by approachable and hands-on management and the wider team, who value and recognise your hard work, with clear rewards and progression opportunities. Your duties will mainly include: Taking an active role in the candidate attraction process including sourcing potential healthcare professionals, reviewing applications, conducting interviews and onboarding Managing existing clients to ensure all temporary staffing needs are met Prospecting potential clients by using sales, business development, marketing techniques and networking to grow your client base Achieving and exceeding KPI's, targets & objectives on a daily/weekly/monthly basis Collaborating effectively with the team Getting to know our carers and their schedules, locations etc., as well as building/developing strong relationships with the care home managers Retaining information regarding care home preferences, shift patterns etc. Delivering the highest quality of client and candidate service Ensuring compliance is maintained to the highest standard Co-ordinating shifts on a busy temp desk Managing the out of hours on-call phone shared on a rota basis including alternate weekends Nominating Carer s of the Month based on their hard work and dedication Ad hoc duties when required Requirements: Ideally, you will currently be working as a Recruitment Consultant within Healthcare or on a busy temporary desk. However, we are also open to motivated trainees with the right attitude and transferable skills, as full training will be provided. If you re ambitious, driven and motivated by making a difference while helping others, that s exactly what we re looking for! You will also ideally have: Demonstrable experience of resilience and remaining focused when things don t go as planned healthcare recruitment is a particularly difficult industry, but we re in it together and we re making a difference every day! Confident approach, and sometimes assertive when needed, with excellent communication and interpersonal skills Ability to multitask in a fast-paced environment and work reactively Excellent organisational skills with the ability to think outside the box A full UK Driving License with access to your own vehicle during working hours Flexibility to manage the on-call phone during evenings and weekends on a rota basis Additional Information Uncapped, generous commission structure On call bonus Incredible potential for career development as part of a growing business Supportive, friendly, and approachable management who will not only listen but value your ideas and input into the business Working alongside a vibrant, talented, and motivated team Regular incentives (including trips abroad, cash prizes, meals out, additional annual leave etc.) Social Events Annual Leave rising with service up to 25 days Additional day off on your birthday Christmas Shut Down This is a fantastic opportunity for someone with drive, ambition and focus to have a real impact in a growing business, looking to progress their career. If you have the relevant experience and would like to learn more, then please call (phone number removed) (option2) and ask for Rebecca Quilliam-Brown. Alternatively, submit your application for consideration.

Mentor Support Worker Newcastle Under Lyme Temp to Perm Monday - Friday - Fulltime - 9am - 5pm £12.71 per hour My client is a well-established provider of high-quality care to young people (aged 16 to 18). Offering Supported Living accommodation for young people. Working directly with young people who may have experienced trauma, family breakdowns or care leaving, helping them to develop social skills, access education, training and employment. In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. The Support Worker will be: Lead, supervise, and support a team of support workers, providing guidance, mentoring, and regular supervision. Manage staffing rotas, ensuring adequate coverage and maintaining service quality. Participate in recruitment, training, and development of support staff. Act as a role model, demonstrating best practices in supporting young people. Ensure that the service is fully compliant with Ofsted requirements, including quality standards, safeguarding practices, and reporting. Participate in internal and external audits, implementing recommendations as needed. Maintain up-to-date and accurate records, ensuring all documentation aligns with Ofsted and organisational policies. Support the Team Manager & Registered Manager in preparing for Ofsted inspections and in maintaining high standards of care. Respond to safeguarding concerns promptly and appropriately. Work closely with the management team to review and implement safeguarding policies and procedures. Ensure that incidents, accidents, and complaints are properly documented and reported, following all safeguarding protocols. Build positive relationships with young people, encouraging engagement with the service and participation in activities that promote personal growth and independence. Organise and support life skills programs and activities, focusing on education, employment, and social development. Collaborate with external partners, including schools, employers, and community services, to ensure young people are fully supported The ideal candidate for the Support Worker will have: Experience working within Ofsted-regulated services, with knowledge of compliance requirements and inspection frameworks. Strong knowledge of safeguarding policies, risk assessments, and crisis management. Ability to manage challenging behaviours and work effectively with young people who may have complex needs (e.g., mental health issues, behavioural challenges, learning difficulties). Excellent verbal and written communication skills, with the ability to maintain accurate records and write reports. A commitment to promoting independence, inclusion, and positive outcomes for young people. Our client offers job satisfaction, long term prospects, good pay and conditions, a pension, a range of share schemes, good training opportunities to help you achieve recognised qualifications and a range of specially developed benefits: Competitive salary and pension scheme. Opportunities for professional development and training. Supportive and inclusive working environment. Well-being hours and your birthday off If you have the relevant experience and are based in the Stoke on Trent area and would like to learn more, then please contact SaferHandSolutions and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.

Customer Service Advisor - Account Coordinator Managing customer relationships, orders, and enquiries in a dynamic manufacturing environment. My client is an industry-leading manufacturer, known for both the quality of their products and their exceptional customer service. They are a well-established, supportive business with excellent staff retention and a strong reputation within their field. Due to a recent internal change, they are now looking to recruit an additional Customer Support / Account Coordinator to join their team. Full-time Monday - Friday 9:00am - 5:00pm Newcastle-under-Lyme Office based £25k - £27k Role This is a varied and fast-paced position where you will manage and support a portfolio of existing, new, and prospective customers, ensuring a consistently high level of service is delivered. Working closely with both the Customer Support and Sales teams, you will act as a key point of contact, handling enquiries, processing orders, and supporting the wider business. Day-to-day responsibilities will include: Managing customer enquiries via email and telephone, ensuring prompt and professional responses Processing sales orders, preparing quotations, and generating invoices Handling customer complaints with urgency and care, ensuring resolution within set timeframes Interpreting customer requirements, including working from lists and technical plans Supporting with breakdown-related queries and requests Assisting with answering incoming calls in a timely and professional manner Working closely with a designated Sales Executive to ensure a seamless customer journey Attending internal meetings, external customer meetings, and occasional site visits (accompanied by the sales team) Maintaining accurate customer records and updating internal systems Building strong working relationships across departments to support efficient service delivery Following company processes and contributing to continuous improvement Requirements To be successful in this role, you will have previous experience within a customer service and/or sales administration environment, ideally within a B2B setting. You will also demonstrate: Excellent attention to detail and a high level of accuracy Strong communication skills, both written and verbal Confidence in handling customer calls and managing queries Good working knowledge of Excel (basic to intermediate) Strong organisational and time management skills, with the ability to prioritise effectively A proactive, flexible approach and willingness to support colleagues A positive attitude and strong team ethic Additional Information 33 days holiday (including bank holidays) Healthcare cash plan (after probation) Income protection (after qualifying period) Death in service Pension scheme Free on-site parking Employee recognition schemes Supportive, family-run environment with excellent staff retention If you have the relevant experience and would like to learn more, please contact Safer Hand Solutions and ask for Hannah Kirk, or apply directly for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client. Due to the volume of applications, only shortlisted candidates will be contacted; however, we may retain your details for future opportunities.