Smart City Recruiters Ltd
Telecoms Training Centre Lead / Assessor (Service Delivery) Location: Bristol Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom Division of group of companies. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. Smart City are currently looking to recruit a Telecoms Training Centre Lead / Assessor to work on our clients Telecom Contract in the Risby region, with our clients continuing to support Openreach with their implementation of a full fibre network through large scale roll outs of network build and maintenance activities including Next Generation Access technology, G.Fast, Fibre to the Cabinet (FTTC) and Fibre to the Premise (FTTP) solutions. This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Overview of Responsibilities Ensure the provision of a safe and secure working environment in keeping with company policy and procedure as well as any legal requirements. Work proactively and collaboratively with the senior leadership team, managers, and other key personnel within your responsible region to establish and maintain a programme of continual improvement. Oversee Training Centre performance against targets, identify trends and exploit opportunities for improvement. Effective coaching of Telecoms Trainer personnel to proactively support their professional development against the industry recognised competency framework (e.g., CAVA,AET,IQA). Liaise with the client to ensure accreditation standards and specifications are consistently met. Provide effective supervision of Telecoms Trainers to ensure a fully competent workforce. Collaborate with Accreditation Compliance Manager, to ensure job role compliance against fully accredited workforce matrices. Work in collaboration with Accreditation Compliance Manager to ensure all personnel receive the necessary training prior to being put to work. Where necessary, create and distribute accreditation related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident & accident investigations are to an exemplary standard with actions, best practice and learning. Act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are maintained and readily available where required. Ensure that the Training Centre within your area of responsibility performs and delivers to the requirements of the Terms of Reference issued by the division. Developing comprehensive training programs covering various aspects of telecommunications, including network infrastructure, technologies, protocols, and systems. Training Delivery - Overseeing the planning and execution of training sessions to ensure they meet the learning objectives of participants and are delivered effectively. Team Supervision - Providing leadership and guidance to the training centre team, to ensure a collaborative and supportive work environment. Client Relations - Building and maintaining relationships with telecom companies, industry associations, and other stakeholders to understand their training needs and develop customised programs to address them. Internal Quality Assurance - Implementing quality assurance measures to maintain the integrity and effectiveness of training programs, including regular review of curriculum materials, training methodologies, and instructor performance. Professional Development - Staying updated on industry trends, best practices, and emerging technologies relevant to telecommunications training, and supporting staff professional development. Strategic Planning - Contributing to the strategic planning process for the training centre, including identifying opportunities for growth, expansion, and continuous improvement. Customer Service - Providing excellent customer service to clients, addressing inquiries and feedback promptly, and ensuring a positive experience for participants in training programs. Skills and Knowledge: Experience of working across the telecommunications industry Experience in training and/or assessing within Telecommunications Industry Must have a range of existing telecommunications accreditations NRSWA supervisor qualifications desirable Overview and good knowledge of the telecommunication industry fixed and mobile Qualifications and Experience: CAVA (Certificate in Assessing Vocational Achievement) AET (Award in Education and Training) IQA (Level 4) Industry Experience - Substantial experience working in the telecommunications industry, preferably in various roles such as technician, engineer, or supervisor. Communication Skills - Strong communication and interpersonal skills are crucial for delivering training sessions, providing feedback, and interacting with learners effectively. Our benefits include: 25 days annual leave + Bank Holidays Company vehicle and Fuel card Access to our staff discount portal Enrolment into our pension plan Group life assurance
Telecoms Training Centre Lead / Assessor (Service Delivery) Location: Bristol Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom Division of group of companies. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. Smart City are currently looking to recruit a Telecoms Training Centre Lead / Assessor to work on our clients Telecom Contract in the Risby region, with our clients continuing to support Openreach with their implementation of a full fibre network through large scale roll outs of network build and maintenance activities including Next Generation Access technology, G.Fast, Fibre to the Cabinet (FTTC) and Fibre to the Premise (FTTP) solutions. This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Overview of Responsibilities Ensure the provision of a safe and secure working environment in keeping with company policy and procedure as well as any legal requirements. Work proactively and collaboratively with the senior leadership team, managers, and other key personnel within your responsible region to establish and maintain a programme of continual improvement. Oversee Training Centre performance against targets, identify trends and exploit opportunities for improvement. Effective coaching of Telecoms Trainer personnel to proactively support their professional development against the industry recognised competency framework (e.g., CAVA,AET,IQA). Liaise with the client to ensure accreditation standards and specifications are consistently met. Provide effective supervision of Telecoms Trainers to ensure a fully competent workforce. Collaborate with Accreditation Compliance Manager, to ensure job role compliance against fully accredited workforce matrices. Work in collaboration with Accreditation Compliance Manager to ensure all personnel receive the necessary training prior to being put to work. Where necessary, create and distribute accreditation related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident & accident investigations are to an exemplary standard with actions, best practice and learning. Act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are maintained and readily available where required. Ensure that the Training Centre within your area of responsibility performs and delivers to the requirements of the Terms of Reference issued by the division. Developing comprehensive training programs covering various aspects of telecommunications, including network infrastructure, technologies, protocols, and systems. Training Delivery - Overseeing the planning and execution of training sessions to ensure they meet the learning objectives of participants and are delivered effectively. Team Supervision - Providing leadership and guidance to the training centre team, to ensure a collaborative and supportive work environment. Client Relations - Building and maintaining relationships with telecom companies, industry associations, and other stakeholders to understand their training needs and develop customised programs to address them. Internal Quality Assurance - Implementing quality assurance measures to maintain the integrity and effectiveness of training programs, including regular review of curriculum materials, training methodologies, and instructor performance. Professional Development - Staying updated on industry trends, best practices, and emerging technologies relevant to telecommunications training, and supporting staff professional development. Strategic Planning - Contributing to the strategic planning process for the training centre, including identifying opportunities for growth, expansion, and continuous improvement. Customer Service - Providing excellent customer service to clients, addressing inquiries and feedback promptly, and ensuring a positive experience for participants in training programs. Skills and Knowledge: Experience of working across the telecommunications industry Experience in training and/or assessing within Telecommunications Industry Must have a range of existing telecommunications accreditations NRSWA supervisor qualifications desirable Overview and good knowledge of the telecommunication industry fixed and mobile Qualifications and Experience: CAVA (Certificate in Assessing Vocational Achievement) AET (Award in Education and Training) IQA (Level 4) Industry Experience - Substantial experience working in the telecommunications industry, preferably in various roles such as technician, engineer, or supervisor. Communication Skills - Strong communication and interpersonal skills are crucial for delivering training sessions, providing feedback, and interacting with learners effectively. Our benefits include: 25 days annual leave + Bank Holidays Company vehicle and Fuel card Access to our staff discount portal Enrolment into our pension plan Group life assurance
Smart City Recruiters Ltd
Nuneaton, Warwickshire
Position: FTTP Service Delivery Team Manager Location: Birmingham / Coventry / Leicester (Ideally Nuneaton based) About the Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with their clients, our client brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of their group. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. We are currently looking to recruit a Service Delivery Team Manager for Birmingham / Coventry / Leicester areas. You will offer technical advice whilst onsite and be responsible for helping to ensure that organisational targets such and quality and productivity are met, whilst promising safety is paramount. As well as driving down poor quality and customer complaints through effective coaching, mentoring and monitoring of progress. For the successful candidate, previous experience of managing operational teams on the Openreach network is essential for this role. The role & responsibilities: You will: Ensure that all engineers are fully trained and accredited for the tasks at hand, delivering onsite training and coaching where necessary. Arrange offsite training as required. Ensure our engineers are wearing the correct PPE (in good condition) including safety boots and hi-viz. Ensure all of our engineers are utilised where and when necessary. Complete regular van checks ensuring that the vehicle is clean, tidy and in a presentable condition at all times. Complete tooling checks for every engineer, ensuring all kit, tools, guards and ladders are checked and signed off every 4-6 months and that they are safe to use. Regularly visit and support our engineers to robustly audit and coach where necessary, ensuring safety processes are followed at all times. Correct any behaviours which are negatively impacting individual or our teams performance. Review non-compliance issues with engineers as required. Complete regular post-completion audits of work to check that standards are being met. Assist with customer complaints and investigations. Assist with daily jeopardy management of the work stack as required. Provide site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Provide cover for the Regional Manager in terms of annual leave and sickness cover. What we need from you: Excellent level of attention to detail High performance and results Strong communication and training skills. The ability to work under pressure, meeting internal and external deadlines Ability to build rapport with the team quickly Strong computer skills (specifically Excel) Ability to liaise with senior management, to present continual issues and provide solutions Expert knowledge of the Openreach FTTP Network is essential About the Company We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our clients benefits include: 25 days annual leave Access to our client staff discount portal Enrolment into our pension plan Annual bonus Group life assurance
Position: FTTP Service Delivery Team Manager Location: Birmingham / Coventry / Leicester (Ideally Nuneaton based) About the Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with their clients, our client brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of their group. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. We are currently looking to recruit a Service Delivery Team Manager for Birmingham / Coventry / Leicester areas. You will offer technical advice whilst onsite and be responsible for helping to ensure that organisational targets such and quality and productivity are met, whilst promising safety is paramount. As well as driving down poor quality and customer complaints through effective coaching, mentoring and monitoring of progress. For the successful candidate, previous experience of managing operational teams on the Openreach network is essential for this role. The role & responsibilities: You will: Ensure that all engineers are fully trained and accredited for the tasks at hand, delivering onsite training and coaching where necessary. Arrange offsite training as required. Ensure our engineers are wearing the correct PPE (in good condition) including safety boots and hi-viz. Ensure all of our engineers are utilised where and when necessary. Complete regular van checks ensuring that the vehicle is clean, tidy and in a presentable condition at all times. Complete tooling checks for every engineer, ensuring all kit, tools, guards and ladders are checked and signed off every 4-6 months and that they are safe to use. Regularly visit and support our engineers to robustly audit and coach where necessary, ensuring safety processes are followed at all times. Correct any behaviours which are negatively impacting individual or our teams performance. Review non-compliance issues with engineers as required. Complete regular post-completion audits of work to check that standards are being met. Assist with customer complaints and investigations. Assist with daily jeopardy management of the work stack as required. Provide site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Provide cover for the Regional Manager in terms of annual leave and sickness cover. What we need from you: Excellent level of attention to detail High performance and results Strong communication and training skills. The ability to work under pressure, meeting internal and external deadlines Ability to build rapport with the team quickly Strong computer skills (specifically Excel) Ability to liaise with senior management, to present continual issues and provide solutions Expert knowledge of the Openreach FTTP Network is essential About the Company We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our clients benefits include: 25 days annual leave Access to our client staff discount portal Enrolment into our pension plan Annual bonus Group life assurance
Smart City Recruiters Ltd
Loughborough, Leicestershire
Position: FTTP Service Delivery Team Manager Location: Nottingham / Derby / Leicester (Ideally Loughborough based) About the Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with their clients, our client brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of their group. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. We are currently looking to recruit a Service Delivery Team Manager for Nottingham / Derby / Leicester areas. You will offer technical advice whilst onsite and be responsible for helping to ensure that organisational targets such and quality and productivity are met, whilst promising safety is paramount. As well as driving down poor quality and customer complaints through effective coaching, mentoring and monitoring of progress. For the successful candidate, previous experience of managing operational teams on the Openreach network is essential for this role. The role & responsibilities: You will: Ensure that all engineers are fully trained and accredited for the tasks at hand, delivering onsite training and coaching where necessary. Arrange offsite training as required. Ensure our engineers are wearing the correct PPE (in good condition) including safety boots and hi-viz. Ensure all of our engineers are utilised where and when necessary. Complete regular van checks ensuring that the vehicle is clean, tidy and in a presentable condition at all times. Complete tooling checks for every engineer, ensuring all kit, tools, guards and ladders are checked and signed off every 4-6 months and that they are safe to use. Regularly visit and support our engineers to robustly audit and coach where necessary, ensuring safety processes are followed at all times. Correct any behaviours which are negatively impacting individual or our teams performance. Review non-compliance issues with engineers as required. Complete regular post-completion audits of work to check that standards are being met. Assist with customer complaints and investigations. Assist with daily jeopardy management of the work stack as required. Provide site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Provide cover for the Regional Manager in terms of annual leave and sickness cover. What we need from you: Excellent level of attention to detail High performance and results Strong communication and training skills. The ability to work under pressure, meeting internal and external deadlines Ability to build rapport with the team quickly Strong computer skills (specifically Excel) Ability to liaise with senior management, to present continual issues and provide solutions Expert knowledge of the Openreach FTTP Network is essential About the Company We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our clients benefits include: 25 days annual leave Access to our client staff discount portal Enrolment into our pension plan Annual bonus Group life assurance
Position: FTTP Service Delivery Team Manager Location: Nottingham / Derby / Leicester (Ideally Loughborough based) About the Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with their clients, our client brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of their group. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. We are currently looking to recruit a Service Delivery Team Manager for Nottingham / Derby / Leicester areas. You will offer technical advice whilst onsite and be responsible for helping to ensure that organisational targets such and quality and productivity are met, whilst promising safety is paramount. As well as driving down poor quality and customer complaints through effective coaching, mentoring and monitoring of progress. For the successful candidate, previous experience of managing operational teams on the Openreach network is essential for this role. The role & responsibilities: You will: Ensure that all engineers are fully trained and accredited for the tasks at hand, delivering onsite training and coaching where necessary. Arrange offsite training as required. Ensure our engineers are wearing the correct PPE (in good condition) including safety boots and hi-viz. Ensure all of our engineers are utilised where and when necessary. Complete regular van checks ensuring that the vehicle is clean, tidy and in a presentable condition at all times. Complete tooling checks for every engineer, ensuring all kit, tools, guards and ladders are checked and signed off every 4-6 months and that they are safe to use. Regularly visit and support our engineers to robustly audit and coach where necessary, ensuring safety processes are followed at all times. Correct any behaviours which are negatively impacting individual or our teams performance. Review non-compliance issues with engineers as required. Complete regular post-completion audits of work to check that standards are being met. Assist with customer complaints and investigations. Assist with daily jeopardy management of the work stack as required. Provide site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Provide cover for the Regional Manager in terms of annual leave and sickness cover. What we need from you: Excellent level of attention to detail High performance and results Strong communication and training skills. The ability to work under pressure, meeting internal and external deadlines Ability to build rapport with the team quickly Strong computer skills (specifically Excel) Ability to liaise with senior management, to present continual issues and provide solutions Expert knowledge of the Openreach FTTP Network is essential About the Company We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our clients benefits include: 25 days annual leave Access to our client staff discount portal Enrolment into our pension plan Annual bonus Group life assurance