We Build Recruitment
City, Manchester
We Build Recruitment are recruiting on behalf of our client for an experienced Contracts Manager to oversee maintenance and improvement contracts across a social housing portfolio. The successful candidate will be responsible for the effective procurement, management, and performance monitoring of responsive repairs, planned works, voids, and capital projects. This role requires a strong focus on service quality, regulatory compliance, value for money, and delivering high levels of customer satisfaction for residents. Key Responsibilities 1. Contract Management & Delivery Manage responsive repairs, planned maintenance, voids, and capital works contracts. Ensure contractors meet agreed KPIs, service standards, and financial targets. Monitor quality through inspections, audits, and performance reviews. Lead regular contract review meetings and implement performance improvement plans where required. 2. Procurement & Compliance Support procurement exercises in line with Public Contracts Regulations and internal policies. Prepare specifications, scopes of works, and tender documentation. Ensure all contracts comply with health & safety legislation, CDM Regulations, and relevant housing standards. Monitor contractor compliance with safeguarding, equality, and data protection requirements. 3. Financial Control & Budget Management Manage contract budgets and forecast expenditure. Review and approve valuations, variations, and invoices in line with delegated authority levels. Deliver value for money through effective cost control, financial oversight, and benchmarking. 4. Resident & Stakeholder Engagement Act as the key liaison between contractors, internal teams, and residents. Resolve escalated complaints relating to repairs and maintenance services. Promote high standards of customer service and clear, proactive communication. 5. Risk & Performance Management Identify, manage, and mitigate operational and financial risks. Ensure compliance with regulatory standards and governance requirements. Support internal and external audit processes. Person Specification Essential Experience -Demonstrable experience managing maintenance or asset management contracts within social housing, local authority, or housing association environments. -Strong knowledge of responsive repairs and planned maintenance programmes. -Experience managing contractor performance against KPIs and SLAs. -Proven budget management experience. Essential Knowledge -Public procurement regulations and processes. -Housing health & safety compliance, including CDM Regulations. -Social housing regulatory framework. -Principles of contract law and contract administration. Qualifications HNC/HND or Degree in Construction, Building Surveying, or related discipline.
We Build Recruitment are recruiting on behalf of our client for an experienced Contracts Manager to oversee maintenance and improvement contracts across a social housing portfolio. The successful candidate will be responsible for the effective procurement, management, and performance monitoring of responsive repairs, planned works, voids, and capital projects. This role requires a strong focus on service quality, regulatory compliance, value for money, and delivering high levels of customer satisfaction for residents. Key Responsibilities 1. Contract Management & Delivery Manage responsive repairs, planned maintenance, voids, and capital works contracts. Ensure contractors meet agreed KPIs, service standards, and financial targets. Monitor quality through inspections, audits, and performance reviews. Lead regular contract review meetings and implement performance improvement plans where required. 2. Procurement & Compliance Support procurement exercises in line with Public Contracts Regulations and internal policies. Prepare specifications, scopes of works, and tender documentation. Ensure all contracts comply with health & safety legislation, CDM Regulations, and relevant housing standards. Monitor contractor compliance with safeguarding, equality, and data protection requirements. 3. Financial Control & Budget Management Manage contract budgets and forecast expenditure. Review and approve valuations, variations, and invoices in line with delegated authority levels. Deliver value for money through effective cost control, financial oversight, and benchmarking. 4. Resident & Stakeholder Engagement Act as the key liaison between contractors, internal teams, and residents. Resolve escalated complaints relating to repairs and maintenance services. Promote high standards of customer service and clear, proactive communication. 5. Risk & Performance Management Identify, manage, and mitigate operational and financial risks. Ensure compliance with regulatory standards and governance requirements. Support internal and external audit processes. Person Specification Essential Experience -Demonstrable experience managing maintenance or asset management contracts within social housing, local authority, or housing association environments. -Strong knowledge of responsive repairs and planned maintenance programmes. -Experience managing contractor performance against KPIs and SLAs. -Proven budget management experience. Essential Knowledge -Public procurement regulations and processes. -Housing health & safety compliance, including CDM Regulations. -Social housing regulatory framework. -Principles of contract law and contract administration. Qualifications HNC/HND or Degree in Construction, Building Surveying, or related discipline.
