Technical Claims Manager (Project Manager) - Fire & Flood Restoration vacancy in Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands (264CM) Location: Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands Overview Our client is a specialist fire and flood restoration business helping homeowners and organisations recover following unexpected property damage. They are seeking a highly organised and customer-focused Technical Claims Manager to join their team in Redruth, Cornwall. This is essentially a project management and customer leadership role within a specialist technical environment. You will take ownership of insurance claims from beginning to end, coordinating customers, insurers, loss adjusters, technical teams and field-based restoration personnel to achieve the best possible outcome. You'll typically be responsible for 60-100 live claims at any one time, requiring excellent organisation, sound judgement and the confidence to make decisions across a busy and constantly changing portfolio. Crucially, previous insurance or construction experience is not required. Technical training will be provided, making this a potentially excellent opportunity for experienced ex-military personnel and candidates from operations, logistics, project management and other demanding coordination roles. The Role As Technical Claims Manager, you will own the claim, customer relationship and commercial outcome. You'll take responsibility for new insurance claims from start to finish, guiding customers and professional stakeholders through the restoration process with confidence, professionalism and care. You won't be working alone. Technical Claims Handlers will run projects under your supervision and consultation, while Restoration Technicians undertake the practical restoration work in the field with your guidance. The role therefore requires someone capable of keeping numerous moving parts under control while building relationships, solving problems and making well-judged decisions under pressure. Key Responsibilities Take ownership of new insurance claims from initial instruction through to completion. Act as the principal point of contact for customers, including both vulnerable individuals and high-profile clients. Build effective professional relationships with insurers, loss adjusters, brokers and technical teams. Quickly assess customer requirements and interpret complex information, including building damage reports and insurance policies. Work with field-based teams to develop appropriate scopes of work. Help prevent further property damage while controlling claim costs and delivering excellent customer outcomes. Adapt plans in response to changing priorities or insurer decisions. Keep projects progressing effectively and within budget. Monitor restoration progress and coordinate site visits. Maintain clear, professional communication between all parties throughout the claim. What We're Looking For The client is more interested in your ability to take ownership, coordinate complex workloads and deliver results than in whether you have previously worked in insurance or fire and flood restoration. You should be: A natural relationship-builder who is comfortable working with people from a wide range of backgrounds. Confident dealing with customers as well as professional stakeholders such as insurers, loss adjusters and brokers. Decisive and comfortable making well-reasoned decisions. Able to interpret technical information and act quickly in a changing environment. A proactive problem-solver focused on delivering excellent customer service rather than simply processing paperwork. An effective communicator who listens well, negotiates confidently and supports colleagues and customers through challenging situations. Comfortable using technology to organise your workload and improve results. Highly responsive, professional and collaborative in your approach. No Previous Industry Experience Required You do not need a background in insurance or construction. The client will provide training in the technical aspects of the position, including: Drying science Insurance policy detail Building fabric What matters is that you have previously held real accountability for a large number of moving parts simultaneously and are accustomed to being the person responsible for driving progress and chasing others for answers. Ideal Backgrounds Candidates with transferable experience from areas including: Operations, Logistics, Project management, Contract management, Account management, Customer service leadership, Hospitality, Healthcare coordination and the Armed Forces. Candidates who have previously managed a busy caseload, portfolio of accounts, service desk or site diary could also be particularly relevant. Ex Military Candidates This could be an especially interesting opportunity for experienced service leavers and veterans who are strong at coordination, stakeholder management, prioritisation and decision-making. Rather than looking for a particular military trade, the client is interested in people who have been trusted with genuine responsibility and can demonstrate the ability to: Manage multiple competing priorities. Take ownership of problems through to resolution. Coordinate people and resources. Communicate effectively with different stakeholders. Make sound decisions with incomplete or changing information. Maintain momentum when other people need to provide actions or answers. Remain professional when dealing with difficult or emotionally challenging situations. That could make the position relevant to personnel from operations, logistics, engineering, administration, project support, training or leadership appointments across all three Services. Working Environment Responsiveness is fundamental to the organisation's work. Fire and flood incidents can happen at any time, and the business operates a 24-hour response service. Candidates should therefore understand that the nature of the work can have an impact outside conventional 9-to-5 working hours. The role is based in Redruth, Cornwall, with support provided to depots in Devon, Berkshire and the Midlands. Essential Requirements DBS check - essential. Full driving licence. UK work authorisation. English language ability. Ability to reliably commute to Redruth, TR15 3QY, or relocate before starting employment. GCSEs or equivalent are preferred. Salary & Benefits £30,000 - £35,000 per annum. Company pension. Profit-share scheme. Cycle to Work scheme. Health & wellbeing programme. On-site parking. The Opportunity This is an unusual opportunity to move into a specialist industry without already having technical fire, flood, insurance or construction experience. You'll develop new technical knowledge while applying existing skills in leadership, organisation, customer management and problem-solving. Most importantly, the work has a clear purpose: helping customers recover following serious fire or flood damage and guiding them through what can be an extremely difficult period.
Sep 20, 2026
Full time
Technical Claims Manager (Project Manager) - Fire & Flood Restoration vacancy in Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands (264CM) Location: Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands Overview Our client is a specialist fire and flood restoration business helping homeowners and organisations recover following unexpected property damage. They are seeking a highly organised and customer-focused Technical Claims Manager to join their team in Redruth, Cornwall. This is essentially a project management and customer leadership role within a specialist technical environment. You will take ownership of insurance claims from beginning to end, coordinating customers, insurers, loss adjusters, technical teams and field-based restoration personnel to achieve the best possible outcome. You'll typically be responsible for 60-100 live claims at any one time, requiring excellent organisation, sound judgement and the confidence to make decisions across a busy and constantly changing portfolio. Crucially, previous insurance or construction experience is not required. Technical training will be provided, making this a potentially excellent opportunity for experienced ex-military personnel and candidates from operations, logistics, project management and other demanding coordination roles. The Role As Technical Claims Manager, you will own the claim, customer relationship and commercial outcome. You'll take responsibility for new insurance claims from start to finish, guiding customers and professional stakeholders through the restoration process with confidence, professionalism and care. You won't be working alone. Technical Claims Handlers will run projects under your supervision and consultation, while Restoration Technicians undertake the practical restoration work in the field with your guidance. The role therefore requires someone capable of keeping numerous moving parts under control while building relationships, solving problems and making well-judged decisions under pressure. Key Responsibilities Take ownership of new insurance claims from initial instruction through to completion. Act as the principal point of contact for customers, including both vulnerable individuals and high-profile clients. Build effective professional relationships with insurers, loss adjusters, brokers and technical teams. Quickly assess customer requirements and interpret complex information, including building damage reports and insurance policies. Work with field-based teams to develop appropriate scopes of work. Help prevent further property damage while controlling claim costs and delivering excellent customer outcomes. Adapt plans in response to changing priorities or insurer decisions. Keep projects progressing effectively and within budget. Monitor restoration progress and coordinate site visits. Maintain clear, professional communication between all parties throughout the claim. What We're Looking For The client is more interested in your ability to take ownership, coordinate complex workloads and deliver results than in whether you have previously worked in insurance or fire and flood restoration. You should be: A natural relationship-builder who is comfortable working with people from a wide range of backgrounds. Confident dealing with customers as well as professional stakeholders such as insurers, loss adjusters and brokers. Decisive and comfortable making well-reasoned decisions. Able to interpret technical information and act quickly in a changing environment. A proactive problem-solver focused on delivering excellent customer service rather than simply processing paperwork. An effective communicator who listens well, negotiates confidently and supports colleagues and customers through challenging situations. Comfortable using technology to organise your workload and improve results. Highly responsive, professional and collaborative in your approach. No Previous Industry Experience Required You do not need a background in insurance or construction. The client will provide training in the technical aspects of the position, including: Drying science Insurance policy detail Building fabric What matters is that you have previously held real accountability for a large number of moving parts simultaneously and are accustomed to being the person responsible for driving progress and chasing others for answers. Ideal Backgrounds Candidates with transferable experience from areas including: Operations, Logistics, Project management, Contract management, Account management, Customer service leadership, Hospitality, Healthcare coordination and the Armed Forces. Candidates who have previously managed a busy caseload, portfolio of accounts, service desk or site diary could also be particularly relevant. Ex Military Candidates This could be an especially interesting opportunity for experienced service leavers and veterans who are strong at coordination, stakeholder management, prioritisation and decision-making. Rather than looking for a particular military trade, the client is interested in people who have been trusted with genuine responsibility and can demonstrate the ability to: Manage multiple competing priorities. Take ownership of problems through to resolution. Coordinate people and resources. Communicate effectively with different stakeholders. Make sound decisions with incomplete or changing information. Maintain momentum when other people need to provide actions or answers. Remain professional when dealing with difficult or emotionally challenging situations. That could make the position relevant to personnel from operations, logistics, engineering, administration, project support, training or leadership appointments across all three Services. Working Environment Responsiveness is fundamental to the organisation's work. Fire and flood incidents can happen at any time, and the business operates a 24-hour response service. Candidates should therefore understand that the nature of the work can have an impact outside conventional 9-to-5 working hours. The role is based in Redruth, Cornwall, with support provided to depots in Devon, Berkshire and the Midlands. Essential Requirements DBS check - essential. Full driving licence. UK work authorisation. English language ability. Ability to reliably commute to Redruth, TR15 3QY, or relocate before starting employment. GCSEs or equivalent are preferred. Salary & Benefits £30,000 - £35,000 per annum. Company pension. Profit-share scheme. Cycle to Work scheme. Health & wellbeing programme. On-site parking. The Opportunity This is an unusual opportunity to move into a specialist industry without already having technical fire, flood, insurance or construction experience. You'll develop new technical knowledge while applying existing skills in leadership, organisation, customer management and problem-solving. Most importantly, the work has a clear purpose: helping customers recover following serious fire or flood damage and guiding them through what can be an extremely difficult period.
Technical Claims Manager (Project Manager) - Fire & Flood Restoration vacancy in Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands (264CM) Location: Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands Overview Our client is a specialist fire and flood restoration business helping homeowners and organisations recover following unexpected property damage. They are seeking a highly organised and customer-focused Technical Claims Manager to join their team in Redruth, Cornwall. This is essentially a project management and customer leadership role within a specialist technical environment. You will take ownership of insurance claims from beginning to end, coordinating customers, insurers, loss adjusters, technical teams and field-based restoration personnel to achieve the best possible outcome. You'll typically be responsible for 60-100 live claims at any one time, requiring excellent organisation, sound judgement and the confidence to make decisions across a busy and constantly changing portfolio. Crucially, previous insurance or construction experience is not required. Technical training will be provided, making this a potentially excellent opportunity for experienced ex-military personnel and candidates from operations, logistics, project management and other demanding coordination roles. The Role As Technical Claims Manager, you will own the claim, customer relationship and commercial outcome. You'll take responsibility for new insurance claims from start to finish, guiding customers and professional stakeholders through the restoration process with confidence, professionalism and care. You won't be working alone. Technical Claims Handlers will run projects under your supervision and consultation, while Restoration Technicians undertake the practical restoration work in the field with your guidance. The role therefore requires someone capable of keeping numerous moving parts under control while building relationships, solving problems and making well-judged decisions under pressure. Key Responsibilities Take ownership of new insurance claims from initial instruction through to completion. Act as the principal point of contact for customers, including both vulnerable individuals and high-profile clients. Build effective professional relationships with insurers, loss adjusters, brokers and technical teams. Quickly assess customer requirements and interpret complex information, including building damage reports and insurance policies. Work with field-based teams to develop appropriate scopes of work. Help prevent further property damage while controlling claim costs and delivering excellent customer outcomes. Adapt plans in response to changing priorities or insurer decisions. Keep projects progressing effectively and within budget. Monitor restoration progress and coordinate site visits. Maintain clear, professional communication between all parties throughout the claim. What We're Looking For The client is more interested in your ability to take ownership, coordinate complex workloads and deliver results than in whether you have previously worked in insurance or fire and flood restoration. You should be: A natural relationship-builder who is comfortable working with people from a wide range of backgrounds. Confident dealing with customers as well as professional stakeholders such as insurers, loss adjusters and brokers. Decisive and comfortable making well-reasoned decisions. Able to interpret technical information and act quickly in a changing environment. A proactive problem-solver focused on delivering excellent customer service rather than simply processing paperwork. An effective communicator who listens well, negotiates confidently and supports colleagues and customers through challenging situations. Comfortable using technology to organise your workload and improve results. Highly responsive, professional and collaborative in your approach. No Previous Industry Experience Required You do not need a background in insurance or construction. The client will provide training in the technical aspects of the position, including: Drying science Insurance policy detail Building fabric What matters is that you have previously held real accountability for a large number of moving parts simultaneously and are accustomed to being the person responsible for driving progress and chasing others for answers. Ideal Backgrounds Candidates with transferable experience from areas including: Operations, Logistics, Project management, Contract management, Account management, Customer service leadership, Hospitality, Healthcare coordination and the Armed Forces. Candidates who have previously managed a busy caseload, portfolio of accounts, service desk or site diary could also be particularly relevant. Ex Military Candidates This could be an especially interesting opportunity for experienced service leavers and veterans who are strong at coordination, stakeholder management, prioritisation and decision-making. Rather than looking for a particular military trade, the client is interested in people who have been trusted with genuine responsibility and can demonstrate the ability to: Manage multiple competing priorities. Take ownership of problems through to resolution. Coordinate people and resources. Communicate effectively with different stakeholders. Make sound decisions with incomplete or changing information. Maintain momentum when other people need to provide actions or answers. Remain professional when dealing with difficult or emotionally challenging situations. That could make the position relevant to personnel from operations, logistics, engineering, administration, project support, training or leadership appointments across all three Services. Working Environment Responsiveness is fundamental to the organisation's work. Fire and flood incidents can happen at any time, and the business operates a 24-hour response service. Candidates should therefore understand that the nature of the work can have an impact outside conventional 9-to-5 working hours. The role is based in Redruth, Cornwall, with support provided to depots in Devon, Berkshire and the Midlands. Essential Requirements DBS check - essential. Full driving licence. UK work authorisation. English language ability. Ability to reliably commute to Redruth, TR15 3QY, or relocate before starting employment. GCSEs or equivalent are preferred. Salary & Benefits £30,000 - £35,000 per annum. Company pension. Profit-share scheme. Cycle to Work scheme. Health & wellbeing programme. On-site parking. The Opportunity This is an unusual opportunity to move into a specialist industry without already having technical fire, flood, insurance or construction experience. You'll develop new technical knowledge while applying existing skills in leadership, organisation, customer management and problem-solving. Most importantly, the work has a clear purpose: helping customers recover following serious fire or flood damage and guiding them through what can be an extremely difficult period.
Sep 20, 2026
Full time
Technical Claims Manager (Project Manager) - Fire & Flood Restoration vacancy in Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands (264CM) Location: Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands Overview Our client is a specialist fire and flood restoration business helping homeowners and organisations recover following unexpected property damage. They are seeking a highly organised and customer-focused Technical Claims Manager to join their team in Redruth, Cornwall. This is essentially a project management and customer leadership role within a specialist technical environment. You will take ownership of insurance claims from beginning to end, coordinating customers, insurers, loss adjusters, technical teams and field-based restoration personnel to achieve the best possible outcome. You'll typically be responsible for 60-100 live claims at any one time, requiring excellent organisation, sound judgement and the confidence to make decisions across a busy and constantly changing portfolio. Crucially, previous insurance or construction experience is not required. Technical training will be provided, making this a potentially excellent opportunity for experienced ex-military personnel and candidates from operations, logistics, project management and other demanding coordination roles. The Role As Technical Claims Manager, you will own the claim, customer relationship and commercial outcome. You'll take responsibility for new insurance claims from start to finish, guiding customers and professional stakeholders through the restoration process with confidence, professionalism and care. You won't be working alone. Technical Claims Handlers will run projects under your supervision and consultation, while Restoration Technicians undertake the practical restoration work in the field with your guidance. The role therefore requires someone capable of keeping numerous moving parts under control while building relationships, solving problems and making well-judged decisions under pressure. Key Responsibilities Take ownership of new insurance claims from initial instruction through to completion. Act as the principal point of contact for customers, including both vulnerable individuals and high-profile clients. Build effective professional relationships with insurers, loss adjusters, brokers and technical teams. Quickly assess customer requirements and interpret complex information, including building damage reports and insurance policies. Work with field-based teams to develop appropriate scopes of work. Help prevent further property damage while controlling claim costs and delivering excellent customer outcomes. Adapt plans in response to changing priorities or insurer decisions. Keep projects progressing effectively and within budget. Monitor restoration progress and coordinate site visits. Maintain clear, professional communication between all parties throughout the claim. What We're Looking For The client is more interested in your ability to take ownership, coordinate complex workloads and deliver results than in whether you have previously worked in insurance or fire and flood restoration. You should be: A natural relationship-builder who is comfortable working with people from a wide range of backgrounds. Confident dealing with customers as well as professional stakeholders such as insurers, loss adjusters and brokers. Decisive and comfortable making well-reasoned decisions. Able to interpret technical information and act quickly in a changing environment. A proactive problem-solver focused on delivering excellent customer service rather than simply processing paperwork. An effective communicator who listens well, negotiates confidently and supports colleagues and customers through challenging situations. Comfortable using technology to organise your workload and improve results. Highly responsive, professional and collaborative in your approach. No Previous Industry Experience Required You do not need a background in insurance or construction. The client will provide training in the technical aspects of the position, including: Drying science Insurance policy detail Building fabric What matters is that you have previously held real accountability for a large number of moving parts simultaneously and are accustomed to being the person responsible for driving progress and chasing others for answers. Ideal Backgrounds Candidates with transferable experience from areas including: Operations, Logistics, Project management, Contract management, Account management, Customer service leadership, Hospitality, Healthcare coordination and the Armed Forces. Candidates who have previously managed a busy caseload, portfolio of accounts, service desk or site diary could also be particularly relevant. Ex Military Candidates This could be an especially interesting opportunity for experienced service leavers and veterans who are strong at coordination, stakeholder management, prioritisation and decision-making. Rather than looking for a particular military trade, the client is interested in people who have been trusted with genuine responsibility and can demonstrate the ability to: Manage multiple competing priorities. Take ownership of problems through to resolution. Coordinate people and resources. Communicate effectively with different stakeholders. Make sound decisions with incomplete or changing information. Maintain momentum when other people need to provide actions or answers. Remain professional when dealing with difficult or emotionally challenging situations. That could make the position relevant to personnel from operations, logistics, engineering, administration, project support, training or leadership appointments across all three Services. Working Environment Responsiveness is fundamental to the organisation's work. Fire and flood incidents can happen at any time, and the business operates a 24-hour response service. Candidates should therefore understand that the nature of the work can have an impact outside conventional 9-to-5 working hours. The role is based in Redruth, Cornwall, with support provided to depots in Devon, Berkshire and the Midlands. Essential Requirements DBS check - essential. Full driving licence. UK work authorisation. English language ability. Ability to reliably commute to Redruth, TR15 3QY, or relocate before starting employment. GCSEs or equivalent are preferred. Salary & Benefits £30,000 - £35,000 per annum. Company pension. Profit-share scheme. Cycle to Work scheme. Health & wellbeing programme. On-site parking. The Opportunity This is an unusual opportunity to move into a specialist industry without already having technical fire, flood, insurance or construction experience. You'll develop new technical knowledge while applying existing skills in leadership, organisation, customer management and problem-solving. Most importantly, the work has a clear purpose: helping customers recover following serious fire or flood damage and guiding them through what can be an extremely difficult period.
Technical Claims Manager (Project Manager) - Fire & Flood Restoration vacancy in Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands (264CM) Location: Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands Overview Our client is a specialist fire and flood restoration business helping homeowners and organisations recover following unexpected property damage. They are seeking a highly organised and customer-focused Technical Claims Manager to join their team in Redruth, Cornwall. This is essentially a project management and customer leadership role within a specialist technical environment. You will take ownership of insurance claims from beginning to end, coordinating customers, insurers, loss adjusters, technical teams and field-based restoration personnel to achieve the best possible outcome. You'll typically be responsible for 60-100 live claims at any one time, requiring excellent organisation, sound judgement and the confidence to make decisions across a busy and constantly changing portfolio. Crucially, previous insurance or construction experience is not required. Technical training will be provided, making this a potentially excellent opportunity for experienced ex-military personnel and candidates from operations, logistics, project management and other demanding coordination roles. The Role As Technical Claims Manager, you will own the claim, customer relationship and commercial outcome. You'll take responsibility for new insurance claims from start to finish, guiding customers and professional stakeholders through the restoration process with confidence, professionalism and care. You won't be working alone. Technical Claims Handlers will run projects under your supervision and consultation, while Restoration Technicians undertake the practical restoration work in the field with your guidance. The role therefore requires someone capable of keeping numerous moving parts under control while building relationships, solving problems and making well-judged decisions under pressure. Key Responsibilities Take ownership of new insurance claims from initial instruction through to completion. Act as the principal point of contact for customers, including both vulnerable individuals and high-profile clients. Build effective professional relationships with insurers, loss adjusters, brokers and technical teams. Quickly assess customer requirements and interpret complex information, including building damage reports and insurance policies. Work with field-based teams to develop appropriate scopes of work. Help prevent further property damage while controlling claim costs and delivering excellent customer outcomes. Adapt plans in response to changing priorities or insurer decisions. Keep projects progressing effectively and within budget. Monitor restoration progress and coordinate site visits. Maintain clear, professional communication between all parties throughout the claim. What We're Looking For The client is more interested in your ability to take ownership, coordinate complex workloads and deliver results than in whether you have previously worked in insurance or fire and flood restoration. You should be: A natural relationship-builder who is comfortable working with people from a wide range of backgrounds. Confident dealing with customers as well as professional stakeholders such as insurers, loss adjusters and brokers. Decisive and comfortable making well-reasoned decisions. Able to interpret technical information and act quickly in a changing environment. A proactive problem-solver focused on delivering excellent customer service rather than simply processing paperwork. An effective communicator who listens well, negotiates confidently and supports colleagues and customers through challenging situations. Comfortable using technology to organise your workload and improve results. Highly responsive, professional and collaborative in your approach. No Previous Industry Experience Required You do not need a background in insurance or construction. The client will provide training in the technical aspects of the position, including: Drying science Insurance policy detail Building fabric What matters is that you have previously held real accountability for a large number of moving parts simultaneously and are accustomed to being the person responsible for driving progress and chasing others for answers. Ideal Backgrounds Candidates with transferable experience from areas including: Operations, Logistics, Project management, Contract management, Account management, Customer service leadership, Hospitality, Healthcare coordination and the Armed Forces. Candidates who have previously managed a busy caseload, portfolio of accounts, service desk or site diary could also be particularly relevant. Ex Military Candidates This could be an especially interesting opportunity for experienced service leavers and veterans who are strong at coordination, stakeholder management, prioritisation and decision-making. Rather than looking for a particular military trade, the client is interested in people who have been trusted with genuine responsibility and can demonstrate the ability to: Manage multiple competing priorities. Take ownership of problems through to resolution. Coordinate people and resources. Communicate effectively with different stakeholders. Make sound decisions with incomplete or changing information. Maintain momentum when other people need to provide actions or answers. Remain professional when dealing with difficult or emotionally challenging situations. That could make the position relevant to personnel from operations, logistics, engineering, administration, project support, training or leadership appointments across all three Services. Working Environment Responsiveness is fundamental to the organisation's work. Fire and flood incidents can happen at any time, and the business operates a 24-hour response service. Candidates should therefore understand that the nature of the work can have an impact outside conventional 9-to-5 working hours. The role is based in Redruth, Cornwall, with support provided to depots in Devon, Berkshire and the Midlands. Essential Requirements DBS check - essential. Full driving licence. UK work authorisation. English language ability. Ability to reliably commute to Redruth, TR15 3QY, or relocate before starting employment. GCSEs or equivalent are preferred. Salary & Benefits £30,000 - £35,000 per annum. Company pension. Profit-share scheme. Cycle to Work scheme. Health & wellbeing programme. On-site parking. The Opportunity This is an unusual opportunity to move into a specialist industry without already having technical fire, flood, insurance or construction experience. You'll develop new technical knowledge while applying existing skills in leadership, organisation, customer management and problem-solving. Most importantly, the work has a clear purpose: helping customers recover following serious fire or flood damage and guiding them through what can be an extremely difficult period.
Sep 20, 2026
Full time
Technical Claims Manager (Project Manager) - Fire & Flood Restoration vacancy in Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands (264CM) Location: Redruth, Cornwall - supporting depots in Devon, Berkshire and the Midlands Overview Our client is a specialist fire and flood restoration business helping homeowners and organisations recover following unexpected property damage. They are seeking a highly organised and customer-focused Technical Claims Manager to join their team in Redruth, Cornwall. This is essentially a project management and customer leadership role within a specialist technical environment. You will take ownership of insurance claims from beginning to end, coordinating customers, insurers, loss adjusters, technical teams and field-based restoration personnel to achieve the best possible outcome. You'll typically be responsible for 60-100 live claims at any one time, requiring excellent organisation, sound judgement and the confidence to make decisions across a busy and constantly changing portfolio. Crucially, previous insurance or construction experience is not required. Technical training will be provided, making this a potentially excellent opportunity for experienced ex-military personnel and candidates from operations, logistics, project management and other demanding coordination roles. The Role As Technical Claims Manager, you will own the claim, customer relationship and commercial outcome. You'll take responsibility for new insurance claims from start to finish, guiding customers and professional stakeholders through the restoration process with confidence, professionalism and care. You won't be working alone. Technical Claims Handlers will run projects under your supervision and consultation, while Restoration Technicians undertake the practical restoration work in the field with your guidance. The role therefore requires someone capable of keeping numerous moving parts under control while building relationships, solving problems and making well-judged decisions under pressure. Key Responsibilities Take ownership of new insurance claims from initial instruction through to completion. Act as the principal point of contact for customers, including both vulnerable individuals and high-profile clients. Build effective professional relationships with insurers, loss adjusters, brokers and technical teams. Quickly assess customer requirements and interpret complex information, including building damage reports and insurance policies. Work with field-based teams to develop appropriate scopes of work. Help prevent further property damage while controlling claim costs and delivering excellent customer outcomes. Adapt plans in response to changing priorities or insurer decisions. Keep projects progressing effectively and within budget. Monitor restoration progress and coordinate site visits. Maintain clear, professional communication between all parties throughout the claim. What We're Looking For The client is more interested in your ability to take ownership, coordinate complex workloads and deliver results than in whether you have previously worked in insurance or fire and flood restoration. You should be: A natural relationship-builder who is comfortable working with people from a wide range of backgrounds. Confident dealing with customers as well as professional stakeholders such as insurers, loss adjusters and brokers. Decisive and comfortable making well-reasoned decisions. Able to interpret technical information and act quickly in a changing environment. A proactive problem-solver focused on delivering excellent customer service rather than simply processing paperwork. An effective communicator who listens well, negotiates confidently and supports colleagues and customers through challenging situations. Comfortable using technology to organise your workload and improve results. Highly responsive, professional and collaborative in your approach. No Previous Industry Experience Required You do not need a background in insurance or construction. The client will provide training in the technical aspects of the position, including: Drying science Insurance policy detail Building fabric What matters is that you have previously held real accountability for a large number of moving parts simultaneously and are accustomed to being the person responsible for driving progress and chasing others for answers. Ideal Backgrounds Candidates with transferable experience from areas including: Operations, Logistics, Project management, Contract management, Account management, Customer service leadership, Hospitality, Healthcare coordination and the Armed Forces. Candidates who have previously managed a busy caseload, portfolio of accounts, service desk or site diary could also be particularly relevant. Ex Military Candidates This could be an especially interesting opportunity for experienced service leavers and veterans who are strong at coordination, stakeholder management, prioritisation and decision-making. Rather than looking for a particular military trade, the client is interested in people who have been trusted with genuine responsibility and can demonstrate the ability to: Manage multiple competing priorities. Take ownership of problems through to resolution. Coordinate people and resources. Communicate effectively with different stakeholders. Make sound decisions with incomplete or changing information. Maintain momentum when other people need to provide actions or answers. Remain professional when dealing with difficult or emotionally challenging situations. That could make the position relevant to personnel from operations, logistics, engineering, administration, project support, training or leadership appointments across all three Services. Working Environment Responsiveness is fundamental to the organisation's work. Fire and flood incidents can happen at any time, and the business operates a 24-hour response service. Candidates should therefore understand that the nature of the work can have an impact outside conventional 9-to-5 working hours. The role is based in Redruth, Cornwall, with support provided to depots in Devon, Berkshire and the Midlands. Essential Requirements DBS check - essential. Full driving licence. UK work authorisation. English language ability. Ability to reliably commute to Redruth, TR15 3QY, or relocate before starting employment. GCSEs or equivalent are preferred. Salary & Benefits £30,000 - £35,000 per annum. Company pension. Profit-share scheme. Cycle to Work scheme. Health & wellbeing programme. On-site parking. The Opportunity This is an unusual opportunity to move into a specialist industry without already having technical fire, flood, insurance or construction experience. You'll develop new technical knowledge while applying existing skills in leadership, organisation, customer management and problem-solving. Most importantly, the work has a clear purpose: helping customers recover following serious fire or flood damage and guiding them through what can be an extremely difficult period.
Ex-Mill Recruitment Ltd is seeking a Business Development Manager (Defence & Aerospace) for Bristol or Swindon. Circa £80,000 plus excellent benefits, to lead as the Air Domain lead across the UK, Middle East and Africa. You will engage senior military officers, shape defence capability, translate requirements into solutions, and travel extensively to defence events and customers. Ideal candidates include former RAF officers with capability development, procurement, and programme delivery
Aug 30, 2026
Full time
Ex-Mill Recruitment Ltd is seeking a Business Development Manager (Defence & Aerospace) for Bristol or Swindon. Circa £80,000 plus excellent benefits, to lead as the Air Domain lead across the UK, Middle East and Africa. You will engage senior military officers, shape defence capability, translate requirements into solutions, and travel extensively to defence events and customers. Ideal candidates include former RAF officers with capability development, procurement, and programme delivery
Ex-Mill Recruitment Ltd is seeking a Business Development Manager (Defence & Aerospace) for Bristol or Swindon. Circa £80,000 plus excellent benefits, to lead as the Air Domain lead across the UK, Middle East and Africa. You will engage senior military officers, shape defence capability, translate requirements into solutions, and travel extensively to defence events and customers. Ideal candidates include former RAF officers with capability development, procurement, and programme delivery
Aug 30, 2026
Full time
Ex-Mill Recruitment Ltd is seeking a Business Development Manager (Defence & Aerospace) for Bristol or Swindon. Circa £80,000 plus excellent benefits, to lead as the Air Domain lead across the UK, Middle East and Africa. You will engage senior military officers, shape defence capability, translate requirements into solutions, and travel extensively to defence events and customers. Ideal candidates include former RAF officers with capability development, procurement, and programme delivery
Security Officer vacancy in Central London, Soho (247jc) Security Officer (247jc) - Central London - £40k + Benefits Our client is looking to recruit additional Security Officers to join their growing in-house security team in Central London. This is not simply a traditional guarding role. You will be joining a developing security operation that makes use of modern technology, established security procedures and experienced security professionals to protect a varied portfolio of sites and assets. For someone coming from the Armed Forces, military policing, operations, communications, intelligence, force protection or a similar security-focused environment, this could offer an excellent opportunity to build a long-term career within the commercial security sector. Reporting to the Security Operations Team Leader, you will primarily work within the Security Operations Control Room, monitoring activity across a number of locations and responding appropriately to incidents, alarms and emerging situations. The ability to remain calm, assess information quickly and understand when to act independently and when to elevate will be particularly important. Key Responsibilities Your duties will include: Monitoring and assessing security activity across the client's property and site portfolio from the Operations Room. Acting as an initial triage point for security incidents and emerging risks. Monitoring and responding to CCTV alerts and alarm activations. Assessing situations quickly and taking appropriate and proportionate action. Escalating incidents to senior security personnel or the Emergency Services when required. Conducting internal and external security patrols when necessary. Identifying and reporting security vulnerabilities or suspicious activity. Carrying out secure lock and unlock procedures. Producing clear and comprehensive shift handovers and incident reports. Supporting security operations at other London locations when required. Working alongside experienced security professionals and subject matter experts to continue developing your skills. What We Are Looking For We are looking for someone who is reliable, professional, observant and comfortable taking responsibility. Previous military experience would transfer particularly well into this environment, especially if you are accustomed to working within established procedures, maintaining situational awareness and making decisions under pressure. You will need: A valid SIA licence, CCTV/Public Space Surveillance, Door Supervisor or Close Protection. Previous security experience, ideally including control room operations, incident management or risk assessment. Excellent verbal and written communication skills. The ability to produce accurate and concise reports. Good IT skills and confidence using security systems and communications equipment. A practical, problem-solving approach. High standards of reliability, punctuality and attention to detail. A full UK driving licence, up to three points may be considered on a case by case basis. The ability to commute reliably into Central London for both day and night shifts. Knowledge of London and its main routes and landmarks would be advantageous. An Emergency First Aid at Work (EFAW) qualification would also be beneficial. Shift Pattern The security operation runs around the clock, including weekends and bank holidays. You will work a rotating pattern of 3 Days - 3 Nights - 3 Days Off. The established rotation means you can plan your working pattern several months in advance. Also, this position is entirely Central London based and no accommodation is provided. Salary & Benefits The starting salary is £40,000 per annum The benefits package includes: Private healthcare 20 days' holiday Company pension Life assurance Ongoing learning and professional development Opportunity to develop within a growing in house security operation
Aug 24, 2026
Full time
Security Officer vacancy in Central London, Soho (247jc) Security Officer (247jc) - Central London - £40k + Benefits Our client is looking to recruit additional Security Officers to join their growing in-house security team in Central London. This is not simply a traditional guarding role. You will be joining a developing security operation that makes use of modern technology, established security procedures and experienced security professionals to protect a varied portfolio of sites and assets. For someone coming from the Armed Forces, military policing, operations, communications, intelligence, force protection or a similar security-focused environment, this could offer an excellent opportunity to build a long-term career within the commercial security sector. Reporting to the Security Operations Team Leader, you will primarily work within the Security Operations Control Room, monitoring activity across a number of locations and responding appropriately to incidents, alarms and emerging situations. The ability to remain calm, assess information quickly and understand when to act independently and when to elevate will be particularly important. Key Responsibilities Your duties will include: Monitoring and assessing security activity across the client's property and site portfolio from the Operations Room. Acting as an initial triage point for security incidents and emerging risks. Monitoring and responding to CCTV alerts and alarm activations. Assessing situations quickly and taking appropriate and proportionate action. Escalating incidents to senior security personnel or the Emergency Services when required. Conducting internal and external security patrols when necessary. Identifying and reporting security vulnerabilities or suspicious activity. Carrying out secure lock and unlock procedures. Producing clear and comprehensive shift handovers and incident reports. Supporting security operations at other London locations when required. Working alongside experienced security professionals and subject matter experts to continue developing your skills. What We Are Looking For We are looking for someone who is reliable, professional, observant and comfortable taking responsibility. Previous military experience would transfer particularly well into this environment, especially if you are accustomed to working within established procedures, maintaining situational awareness and making decisions under pressure. You will need: A valid SIA licence, CCTV/Public Space Surveillance, Door Supervisor or Close Protection. Previous security experience, ideally including control room operations, incident management or risk assessment. Excellent verbal and written communication skills. The ability to produce accurate and concise reports. Good IT skills and confidence using security systems and communications equipment. A practical, problem-solving approach. High standards of reliability, punctuality and attention to detail. A full UK driving licence, up to three points may be considered on a case by case basis. The ability to commute reliably into Central London for both day and night shifts. Knowledge of London and its main routes and landmarks would be advantageous. An Emergency First Aid at Work (EFAW) qualification would also be beneficial. Shift Pattern The security operation runs around the clock, including weekends and bank holidays. You will work a rotating pattern of 3 Days - 3 Nights - 3 Days Off. The established rotation means you can plan your working pattern several months in advance. Also, this position is entirely Central London based and no accommodation is provided. Salary & Benefits The starting salary is £40,000 per annum The benefits package includes: Private healthcare 20 days' holiday Company pension Life assurance Ongoing learning and professional development Opportunity to develop within a growing in house security operation
Ex-Mill Recruitment Ltd seeks a Security Officer for a Central London role in Soho, offering a £40k salary plus benefits. You will monitor activity from the Operations Room, respond to CCTV and alarms, and escalate incidents as needed, working a rotating 3 days / 3 nights pattern with no accommodation provided. This role requires a valid SIA licence and prior security experience, including control room operations or risk assessment. Strong reports and communication skills are essential.
Aug 24, 2026
Full time
Ex-Mill Recruitment Ltd seeks a Security Officer for a Central London role in Soho, offering a £40k salary plus benefits. You will monitor activity from the Operations Room, respond to CCTV and alarms, and escalate incidents as needed, working a rotating 3 days / 3 nights pattern with no accommodation provided. This role requires a valid SIA licence and prior security experience, including control room operations or risk assessment. Strong reports and communication skills are essential.