Certitude

Referral and Assessment Coordinator An exciting opportunity to be a Referral and Assessment Coordinator in the Housing Team. Salary : £28,000 per annum pro rata Hours : 22.5 hours Job Type : Fixed Term - 6 months Location : Balham Benefits - A stimulating work environment full of opportunities to learn and develop - 25 days' annual leave + bank holidays & enrolment onto a pension scheme - 24-hour Employee Assistance - Paid Enhanced DBS - Eye care voucher - Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase About the role The Referral and Assessment Coordinator position is to provide excellent administrative support to the Referral and Assessment Lead by monitoring and processing enquiries and referrals daily. This includes coordinating referral and assessment documentation, recording activity accurately, keeping records up to date, and supporting updates on empty rooms. Duties will include: - Receive, process and record referrals from a range of sources, including local authorities, healthcare professionals, customers, families, and partner agencies via email and telephone. - Process referrals by accessing the DPS platforms, Careplace and other referral sources. - Support the Referral & Assessment Lead in scheduling assessments and reviewing appointments for customers with managers and external support services and agencies. - Maintain assessment diaries and coordinate appointment arrangements. - Coordinate the weekly circulation of the empty rooms spreadsheet by email to operational managers and teams for current information on new empty rooms and updates. - Prepare general updates for systems, check for accuracy, and follow up queries with staff teams. About you To be a Referral and Assessment Coordinator, the following are essential: - Experience of providing administrative support within a busy office environment. - Experience of maintaining accurate records and databases. - Understanding of confidentiality and data protection requirements. - Understanding of effective customer service principles. - Understanding of housing, care, support, health, or social care services. About the Organisation We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude. Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours. Do you want to be a Referral and Assessment Coordinator in the Housing Team? Select the apply button, complete an application form and the hiring manager will be in touch! A job description and person specification are available via the apply button. All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Referral, referrals, assessment, administrator, fixed, FTC, coordinator, part-time, PT, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, Community Support, Third Sector, Adult Social Care, Mental Health, Support Living, Health & Social Care.

Senior Programme Manager An exciting opportunity to join Certitude as a Senior Programme Manager on a 12-month contract as we continue to grow. Salary : £60,000 - £65,000 per annum Hours : 37.5 hours Job Type : Fixed Term - Full-time - 12 Months (Maternity Cover) Location : Head Office - Balham / Ealing & working from home To be available to start ideally during September 2026. Benefits - A stimulating work environment full of opportunities to learn and develop- 25 days' annual leave + bank holidays & enrolment onto a pension scheme- 24-hour Employee Assistance- Paid Enhanced DBS- Eye care voucher- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase About the role The role of the Senior Programme Manager is to help shape and deliver Certitude's transformation programme as it moves from implementation to embedding change and realising benefits. Over the last few years, strong programme governance foundations have been put in place. The focus now is on keeping work moving with clarity, pace and confidence, making sure agreed priorities translate into practical delivery and visible impact.Duties will include:- Provide visible leadership and drive to the transformation programme and organisational business planning, empowering and engaging colleagues, ensuring delivery keeps moving.- Shape, monitor and report on the Transformation & Change roadmap and Certitude business plan, keeping them live, focused and connected to organisational priorities.- Prepare reports for the Transformation Advisory Committee and Transformation Programme Board, making sure progress, risks, issues, decisions and actions are clear, useful and followed through.- Provide oversight of budgets and related risks, working with colleagues to support confident, well-informed decision-making.- Build Certitude's evaluation maturity by developing practical PMO and evaluation foundations, including tools, reporting routines, learning loops and benefits tracking. About you To be a Senior Programme Manager at Certitude, the following are essential:- Experience as a programme manager leading transformation or change programmes in complex, ambitious and operationally busy organisations, bringing visible leadership and drive.- An experienced leader with the confidence to work with senior stakeholders, Executive Team and Trustee-level committees.- Ability to lead governance, senior reporting, risk management, decision-making and practical follow-through.- Experience managing, supporting and coaching colleagues.- Confidence using technology to communicate, organise work, analyse information and support delivery. About the Organisation We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.Do you want to be a Senior Programme Manager at Certitude? Select the apply button, complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification are available via the apply button. If you have any questions, please email us.All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Senior, Programme, Manager, strategy, transformation, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, PRINCE2, APM, Managing Successful Programmes, Prosci, PMO, Digital, Data, Project, Management, AI, Strategic, Roadmaps, Decision-making, report, reporting, risk, Vulnerable People, Not for Profit, NFP, Community Support, Third Sector, Adult Social Care, Mental Health, Support Living, Health & Social Care.

Positive Behaviour Support (PBS) Practitioner Salary : £37,133 per annum Hours : 37.5 hours Job Type : Permanent - Full-time Department : Quality and Operations Location : Head Office - Balham or Ealing and working from home (hybrid) Benefits - A stimulating work environment full of opportunities to learn and develop- 25 days' annual leave + bank holidays & enrolment onto a pension scheme- 24-hour Employee Assistance- Paid Enhanced DBS- Eye care voucher- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase About the role This is a fantastic opportunity to join our well-established and supportive Specialist Support Team to make a real difference to the lives of people with learning disabilities, autism and mental health needs. We are looking for someone with experience in designing, implementing and embedding person-centred assessments and interventions in line with Positive Behaviour Support approaches. Your enthusiasm, drive for quality, excellent communication skills and track record of getting things done are needed. In return, you will get a rewarding career opportunity in an organisation that prides itself on allowing people to live the life they want.We are looking for an experienced PBS Practitioner who can deliver compassionate, evidence-based support. If you are committed to improving quality of life and building skills, we'd love to hear from you.Duties will include:- Conducting functional behaviour assessments and analysing data to develop and implement PBS strategies- Supporting individuals at risk of exclusion or hospital admission through tailored support- Ensuring all assessments are person centred and accurately reflect risks and needs- Helping to deliver systems which monitor progress and outcomes- Delivering training and coaching to build PBS capacity within a team- Working in partnership with individuals, families and professionals About you To be a Positive Behaviour Support Practitioner at Certitude, the following are essential:- Hold a formal qualification in Positive Behaviour Support or related discipline.- Sound understanding of the needs of individuals with learning disabilities, autism, and mental health needs.- Proven experience conducting functional behaviour assessments and implementing PBS strategies.- Competence in data analysis to inform behaviour support planning and monitor quality-of-life outcomes.- Ability to build and maintain respectful, trust-based relationships with individuals and families. About the Organisation We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.Do you want to be a Positive Behaviour Support Practitioner at Certitude? Select the apply button, complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification are available via the apply button. If you have any questions, please email us.All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Positive Behaviour Support, Quality of life, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP.

HR Officer An exciting opportunity to join Certitude as an HR Officer as we continue to grow. Salary: £31,767 per annum Hours: 37.5 hours Job Type: Permanent - Full-time Location: Hybrid - Working from home and Certitude locations and central offices - Balham / Ealing Interview Dates: 2 / 3 September 2026 Benefits - A stimulating work environment full of opportunities to learn and develop- 25 days' annual leave + bank holidays & enrolment onto a pension scheme- 24-hour Employee Assistance- Paid Enhanced DBS- Eye care vouchers- Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase About the role The HR Officer works within the HR team providing operational HR support across the employee life cycle, acting as the point of contact for first-line queries and the system administrator for our HRIS and Payroll system, keeping information up to date, providing reports and supporting with queries.Duties will include:-To update and maintain HR systems, ensuring the team and wider organisation have easy access to information and review, develop and implement new procedures to enhance the day-to-day running of the department- Manage colleague data within the HRIS, ensuring accuracy and processing changes, such as starters, leavers, and changes in roles- Draft, issue, and track contracts of employment, workplace agreements and variations to contracts, and ensure new starters and contractual changes are recorded and saved- Working closely with payroll colleagues to ensure pay data is accurate and ready for payroll processing- To respond to HR enquiries, providing a responsive, customer-focused service, with responsibility for managing HR requests within the HRIS and shared HR mailboxes, providing first-line advice on system queries, HR Policies, processes, and absences and escalating queries as required- Working with Digital and Payroll colleagues to support the ongoing development of the HRIS to automate HR processes About you To be an HR Officer at Certitude, the following are essential:- Working in a fast-paced HR function in an administrative capacity- Providing basic advice on HR Policies and supporting early-stage absences- Basic understanding of payroll processes- Able to consider and interpret information and situations and consider the impact and effect of different courses of action- Ability to communicate effectively and confidently with people at all levels of the organisation both verbally and in writingTo read more about the role and the full person specification, please click on the apply button and locate the tab titled 'Job Description and Person Specification'. About the Organisation We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.Do you want to be an HR Officer at Certitude? Select the apply button, complete an application form, and someone from the Recruitment Team will be in touch! A job description and person specification are available via the apply button. If you have any questions, please email us.All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. HR Officer, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, Community Support, Third Sector, Adult Social Care, Mental Health, Support Living, Health & Social Care

Investigations Practice and Learning Lead An exciting opportunity to join Certitude as an Investigations Practice and Learning Lead as we continue to grow. Job description Salary: £45,000 per annum Hours: 37.5 hours Job Type: Permanent - Full-time Location: Hybrid working - Balham/Ealing office, services and working from home Interview Date: Friday 22 May 2026 Benefits - A stimulating work environment full of opportunities to learn and develop - 25 days' annual leave + bank holidays & enrolment onto a pension scheme - 24-hour Employee Assistance - Paid Enhanced DBS - Eye care voucher - Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase About the role The Investigations Practice and Learning Lead is responsible for engaging key internal and external stakeholders to develop and embed excellent investigation practices across Certitude. You will act as an expert lead and advisor to develop and embed a root cause analysis approach to ensure consistently high-quality investigations are undertaken, and learning outcomes are shared when things go wrong. Duties will include: - Act as the expert lead for all investigations, supporting investigators and ensuring that investigations (e.g. disciplinary, safeguarding, formal complaints, financial, grievance, serious incidents, etc.) are completed in accordance with our policies and processes, working collaboratively with stakeholders. - Act as the lead for serious incident investigations and complaints, ensuring a consistent high-quality approach and compliance with internal and external requirements. - Deliver investigations training to colleagues as and when needed, ensuring a pool of competent and capable investigators at all times. - Engage and collaborate with colleagues in Quality, Learning and Development, HR, Finance and Operations to ensure a consistent approach to investigation, learning and recording of key themes and outcomes. - Develop and maintain an effective recording system for the collation of investigation reports and appendices, correspondence, outcomes, recommendations, actions tracking and learning dissemination. About you To be an Investigations Practice and Learning Lead at Certitude, the following are essential: - Experience of investigating serious incidents, complaints, safeguarding issues, etc. within a large/complex organisation. - Experience of conducting investigations using root cause methodologies. - Exceptional report writing skills. - Experience of developing investigation practice in an organisation through training, coaching and mentoring. To read more about the role and the full person specification, please select the apply button to be taken to our website, then click on the link on the left of the page, titled 'Job Description and Person Specification'. About the Organisation We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude. Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours. Do you want to be an Investigations Practice and Learning Lead at Certitude? Select the apply button, complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification are available when you apply. If you have any questions, please email our team. All our posts are subject to an Enhanced DBS disclosure, as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Investigation, practice, learning, lead, Investigations, Complex, Disciplinary, Grievance, Case, Risk, Management, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, Community Support, Third Sector, Adult Social Care, Mental Health, Support Living, Health & Social Care.

Investigations Practice and Learning Lead An exciting opportunity to join Certitude as an Investigations Practice and Learning Lead as we continue to grow. Job description Salary: £45,000 per annum Hours: 37.5 hours Job Type: Permanent Full-time Location: Hybrid working - Balham/Ealing office, services and working from home Interview Date: Friday 22 May 2026 Benefits - A stimulating work environment full click apply for full job details