Arbuthnot Latham

Team Lead - Site Reliability Engineering Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job purpose The Team Lead - Site Reliability Engineering is responsible for ensuring the effective and efficient running of the current NOC team with a view to transition to an SRE function over time. The team is responsible for enabling innovation and velocity of change while ensuring system reliability focusing on the critical features and functionality within products and platforms. It collaborates with the business or product owners to prioritise operational requirements by defining service-level indicators (SLIs) and service-level objectives (SLOs) to monitor and optimise customer journey and experience. Its goal is to design and operate scalable resilient systems utilising software engineering principles. It brings skills and expertise to automating manual tasks (TOIL) in such areas as incident management, problem management, change management, and release management tasks, and provides operational insights through monitoring and observability; and other aspects involved in preparing and optimising automated delivery solutions. To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Key Responsibilities: Lead, manage and motivate the team. Ensure the team are following best practice across all disciplines. Have oversight of team tasks including investigation, troubleshooting, diagnosis, resolution and recovery to minimise impact to services. Audit the Engineers' calls and tickets for quality assurance and provide feedback and coaching as required. Drive a culture of Customer Excellence and Continual Service Improvement within the team. I dentify, develop, communicate, and implement process changes within the team. Act as a point of escalation for the team. SRE responsibilities: Help define the SRE practice for the organisation, collaborate with other stakeholders to select the relevant SRE principles, define the objectives and measurements of the outcomes. Collaborate with stakeholders such as product and platform owners, to define service level objectives (SLOs), and service-level indicators (SLIs) for system operations focused on the critical features of the customers journey and experience. Track and manage reliability performance against agreed SLOs, in partnership with other IT teams or other stakeholders, and ensure systems continue to meet SLOs over time. Ensure key stakeholders, product owners, and platform owners are informed of reliability concerns and their potential impact to the customer experience. Provide expert knowledge on reliability approaches, to ensure our organisation achieves its goals and roadmap for reliability. Champion reliability being treated as a feature in products and platforms and promote the concept across all phases of the software development life cycle. Create dashboards and reports to communicate key metrics, to product owners and key stakeholders. Design, code, test and deliver solutions to automate manual operation (i.e., "TOIL"). Participate in operations support and on-call rotation shifts, for SRE supported systems and products. Participate in or lead problem management activities, including post-mortem incident analysis, and provision of technical insight, documented findings, outcomes and recommendations as part of a root cause analysis to troubleshoot priority incidents. Implement automation to reduce probability and/or impact of problems recurring possible options could include automated incident response, enhanced monitoring, observability initiatives, automation to change and release management . Identify, evaluate, and recommend monitoring and observability tools and diagnostic techniques to improve system observability and insights, including identification of requirements, nonfunctional requirements, design, implementation and operationalisation. Participate in system design, platform management, capacity planning at launch reviews and sprint planning sessions, or product and platform architecture discussions. Ensure all operational requirements including availability, performance and disaster recovery are met. Collaborate and share lessons learned regarding reliability, performance and incidents with all stakeholders. Participate and exert influence in organisational learning initiatives such as communities of practice to share knowledge and foster a continuous learning and improvement mindset. Support architects working on new solutions, including analysing requirements, supporting technical architecture activities, prototyping, designing and developing reusable infrastructure artifacts, testing, implementing, and preparing for ongoing support. Train and mentor the team to ensure SRE best practices evolve and scale successfully in the organisation. Shift working pattern - there is a requirement to work shifts and on call hours. Risk: Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Act as a point of escalation for customers and internal stakeholders as required. Key Interfaces: IT Infrastructure team Heads of departments Vertical teams Change Management team All business areas across the Group 3rd party suppliers IT Service Desk Person Specification Knowledge/ Experience/Skills: Line management/team leader experience Understanding of software engineering principles (source control, versioning, code reviews, etc.) Working in an environment that complies with ISO27001, NIST, CIS Benchmarks, PCIDSS amongst others Leading root cause analysis and blameless postmortems in complex environments Experience of communicating complex issues to senior stakeholders and technical teams. Implementation of highly available and reliable systems, using multi-AZ and multiregional approaches Expertise with monitoring and observability tools (e.g. SolarWinds, Datadog, Azure/AWS native tools) Expertise with SLI/SLO management tools such as (ServiceNow) Expertise with Incident ticketing and change management systems such as (ServiceNow, Ivanti) Expertise with automated incident response tools such as (Pager Duty, ServiceNow) Expertise with software development frameworks/languages (e.g., Java, PHP, Python, PowerShell) Extensive knowledge of cloud ecosystems (e.g. AWS, Red Hat OpenShift, Oracle Cloud Infrastructure, Microsoft Azure) Knowledge of DevOps tools, such as CI/CD tools (e.g., Azure DevOps, GitHub, GitLab, Jira, Harness, Jenkins) Knowledge of Infrastructure-as-code approaches, role-specific automation tools and associated programming languages (e.g., AWS CloudFormation, Azure ARM, Hashi Corp Terraform, Progress Chef, Perforce Puppet) Knowledge of Orchestration tools (e.g., Cloudify, env0, Morpheus Data, Pliant, RackN, Scalr, Spacelift, Terraform for Cloud) desirable Cloud provider services (e.g., AWS, Azure, Oracle, regional providers) Operating systems (e.g., Windows and Linux, including scripting experience) Knowledge of scalable architectures, including APIs, microservices and PaaS desirable Knowledge of architecting for resilience (e.g., HA, multi-AZ, multiregional, backup and recovery tools) desirable Qualifications: Bachelors or masters degree in computer science, information systems or a related field, or equivalent work experience SRE foundation course completed, and qualification gained Automation provider certifications Team Working Influencing Others Performance Focus Change Focus Working Proactively Problem Solving and Judgement About Us Life, Work and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. Agile working - (3 Days in London Office per week) Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Discretionary bonus Market leading maternity/paternity and menopause policies Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require . click apply for full job details

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job purpose The Test Manager is a hands on role within a small testing team to support Arbuthnot Latham's existing business applications and new system implementations. The role supports Arbuthnot Latham's testing strategy, and will work with the Senior Change Manager in setting up and maintaining a first-class testing capability. It ensures that any changes to Arbuthnot Latham's business applications are effectively tested against agreed functional and non-functional requirements prior to production deployment. In addition to this, the role has responsibility for ensuring the effective scheduling, use and management of pre-production environment availability, performance and integrity to enable quality testing and production releases to be carried out. The role will be required to work across multiple projects which will each range from c£50k through to £1m+. Key Responsibilities Defines & implements the overall test approach for each project; works effectively with IT, Change Management, the Business and 3 rd party vendors to determine which types of testing (e.g. non-functional, UAT) are required and aligns the business and IT test phases Ensures that all test phases have appropriate entry / exit criteria and monitors achievement of these criteria Defines the business solution acceptance criteria and obtains sign-off against these prior to go-live Supports the business in the production of test scripts. Where necessary will produce test scripts. Executes test scripts and testing activities where required Understands the overall project or programme benefits and how the delivered solution impacts these; selects appropriate test approaches (e.g. risk-based) to ensure delivery of benefits is not compromised Creates and maintains demand/supply for Business, Operational, Change and IT test resource (internal and external) Ensures effective issue escalation to senior management where there is a significant threat to delivery Implements a well-structured approach to test defect management and incident reporting Works with IT & Environments Management, to ensure the availability of appropriate test environments and data. Owns and resolves issues around the technical solution delivered into the business test environment Contributes to the definition of the cut-over approach, is key to the go / no-go decision making process Determines whether test phases will be automated and selects and implements appropriate test tools. Produces the overall test delivery plan defining the business and IT test deliverable milestones, test tasks and activities; tracks progress against this and implements strategies to recover slippage Uses different approaches to estimating timescales, effort and costs for the testing phases Monitors and reports the status and progress of each test phase to different stakeholders Works within the overall project or programme governance defined by the Project / Programme Manager and contributes to formal project reviews at appropriate points in the project lifecycle Supports the Senior Change Managers and Head of Change Management in the development of the Testing function and testing best practice across the Bank Person Specification Knowledge/Experience Able to read and analyse application requirements and design documents Test design, test scripting and test execution experience Knowledge of testing methodologies and techniques Process Improvement skills Managing multiple portfolios of work covering multiple projects simultaneously Ability to apply general/commercial awareness to projects Excellent communication skills, both written and verbal with a positive demeanour Attention to detail, quality, high standards and controls Previous experience managing technology testing essential Previous experience of using JIRA and associated testing tools (e.g. Zephyr) Knowledge of Microsoft Project would be advantageous Knowledge of release management methodologies & governance is desirable but not essential Experience of implementing and managing test automation tools Qualifications Testing qualifications e.g. ISTQB or equivalent Communication & Confidence Business & Commercial Focus Planning & Reviewing Change Focus Judgement & Problem Solving About Us Life, Work and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. Agile working - (4 Days in London Office per week) Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Discretionary bonus Market leading maternity/paternity and menopause policies Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.

Asset Alliance Group- Sales Executive (Used Commercial) Asset Alliance Group (AAG) is a subsidiary of Arbuthnot Latham which has been associated with Banking since 1833. AAG serves the commercial vehicle, bus, coach, and general asset finance sectors with tailored award-winning lending, contract hire, rental and finance packages. It is a full-service finance and leasing business. To maximise the Sales opportunities ensuring all enquiries are handled in a professional manner. Support the sales Admin and Vehicle preparation team with all aspects of the sales process from vehicle transfer via Rental/Procurement through to delivery to customer. Be aware of stock availability and ensure stock is presented to customers in the best condition. Ensure vehicles on site are prepared for sale and in the correct location. Support the Admin Team with preparation and storage of vehicle documentation. Support the Sales Team and Preparation Team with vehicles to the highest standards Key Interfaces Other Sales Execs Check-in Valeting team Rental team Person Specification Knowledge / Experience Experience in sales of commercial vehicle or automotive industries. Proven track record of achieving and exceeding sales targets. Excellent communication and negotiation skills Knowledge of commercial vehicle used assets and customer needs. Proficient in CRM software and Microsoft Office Suite.