The Boots Company PLC

About the role As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: patient pre-screening, dispensing, accuracy checks and much more. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management. We will support you in completing our industry leading 'Step into Optics' training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians. What you'll need to have • Experience working in a customer facing role • Desire to learn • Led or coached a team It would be great if you also have • Experience working in a clinical environment Our benefits Discretionary Quarterly bonus Generous employee discounts for you and a second person (terms and conditions apply) Clinical and Non-Clinical Career development opportunities Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's next Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us. About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better. Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of You will be provided with award winning training accredited by the Institute of Customer Service What you'll need to have These are the essential skills or experience needed to succeed in this role: Full training is provided for this role, and we are looking for people who: Excel in a varied environment, working at pace Communicate and listen effectively Enjoy working as part of a team, promoting a collaborative team dynamic Know that the little things make the biggest difference for customer interactions Desire to be a proud brand ambassador for Boots and help our customers find the best products for them It would be great if you also have These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria: Experience providing customer care and delivering great customer service, but this is not essential. Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots? At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next? If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

As an Assistant Manager, you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care. Key responsibilities: Lead your team to deliver business growth by providing care to our customers and patients Be responsible for the performance and development of your team through regular coaching and reviews Ensure a sustainable and efficient retail and pharmacy business in your store, maintaining stock availability, controlling costs, minimizing loss, and meeting customer expectations Conduct regular reviews, audits, and risk assessments to ensure patient and public safety Interpret data, trends, and insights to respond quickly to changing customer needs What you'll need to have: Experience leading a team in a customer-facing environment Understanding of how to achieve performance goals through inspiring and coaching a team A collaborative personality and ability to succeed in a team-centered environment It would be great if you also have: Experience working within community pharmacy Confidence with navigating and embracing new technology Our benefits include: Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents Flexible benefits scheme Access to free, 24/7 counselling and support through TELUS Health We offer a range of benefits to suit your needs. Learn more at boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots. Why Boots? At Boots, we promote a working environment that values consideration and inclusivity, helping everyone reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive, inclusive workplace. Together, we change for the better. What's next? If you apply, you'll be invited to complete a timed online assessment. Afterward, our team will review your application and contact you. We are open to discussing part-time and job share options during the application process. We also provide reasonable adjustments to support your application and interview process. This role requires a pre-employment check, such as a DBS, PVG, or Access NI check, depending on your location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.

As a Store Manager you will work in store and really drive the success of your store and inspire your teams with your love for great customer care. Your passion and strategy will help the business to grow and change for the better. With opportunities to progress your career in beauty, healthcare and opticians, our training teams will ensure you have all the tools you need to succeed in your current role and beyond. About the role You will: Lead, challenge and inspire your team to deliver business growth by providing exceptional care to our customers and patients. Lead the sales and performance of your store, whilst keeping our customers close to heart. Be a passionate ambassador for our Boots brand, helping us work towards becoming the world's best pharmacy led health and beauty retailer. Make the shop floor your own, get to know our teams, sales and operations. Consider what can we do to change for the better to set Boots apart from other retailers. Get to know your teams - find out what they like and what they want to see change. What you'll need to have These are the essential skills or experience needed to succeed in this role. Retail management and commercial experience, with great customer service skills. Understanding of how to lead and deliver a company strategy, with the ability to implement in store to drive strong performance results. Ability to work at pace and react to the changing needs of the customer. A collaborative personality and able to thrive in a team centered approach. A passion for keeping up to date with your own learning and development. Ability to coach and develop individuals and teams. It would be great if you also have These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria. Experience and comfortable with navigating and embracing new technology Boots Retirement Savings Plan Discretionary annual bonus Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better. What's next If you apply for this role, you will be invited to take a timed online assessment, if you require any adjustments and assistance with this please contact us at . Once you have completed the assessment, our team will review your application and be in touch to update you. If you're application is successful; our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Check out our FAQs on searching for jobs, applications, interviews and other commonly asked questions At Boots care is at the heart of everything we do. Discover how we support you to achieve your goals, how we're creating an open and inclusive working environment and explore our meaningful benefits.

Director of Omni & Retail Media at Boots UK Boots is seeking a dynamic and experienced Director of Omni & Retail Media to lead our consumer media agenda and oversee the Boots Media Group (BMG). This role is pivotal in driving our omnichannel, consumer-centric media strategy, leveraging insights and first-party data to deliver high-performing marketing campaigns to drive business growth. You will be responsible for planning, coordinating, and implementing media strategies, campaigns, and initiatives. Our ideal candidate will have a strategic mindset, the ability to develop relationships with media partners and a deep understanding of different media channels. Ultimately, the role of the Media Director is to take full control of our media strategy and to drive the brand's presence across multiple media platforms which is a multi-million pound part of our overall strategy. Key Responsibilities: Strategic Leadership: Develop and implement an integrated omnichannel media strategy that aligns with Boots' overall business objectives and enhances brand presence and sales performance across all relevant media platforms. Boots Media Group (BMG) Oversight: Lead and manage BMG, ensuring it operates as a full-service retail media agency for our supplier brands. This includes campaign planning, creative development, and robust measurement to maximize ROI. Consumer-Centric Approach: Drive a consumer-centric media agenda, focusing on creating personalised and authentic interactions that resonate with our customer base. Data-Driven Insights: Utilise Boots' rich first-party data and customer insights to inform media strategies and optimise campaign performance. Cross-Functional Collaboration: Work closely with internal teams, including marketing, digital, and retail, to ensure cohesive and effective media campaigns. Innovation and Adaptability: Stay ahead of industry trends and emerging technologies, integrating innovative solutions to enhance media effectiveness and customer engagement. Team Leadership: Lead and mentor a team of media professionals across planning, performance, analytics, and partnerships. Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including external media partners. Performance Metrics: Monitor and enhance key performance indicators (KPIs) to measure the effectiveness of media strategies and campaigns. Budget Management: Oversee the media budget, ensuring efficient allocation of resources to maximize ROI. Digital Transformation: Lead digital transformation initiatives to enhance media capabilities and drive innovation. Agency Management: Proactively manage the relevant agency relationships effectively and efficiently. Media Owner Relationships: Proactively manage the relationship with key media owners to ensure Boots and BMG remain front of the queue for media innovation. Background & Experience: Proven experience in a senior media role, preferably within the retail sector. Strong understanding of omnichannel media strategies and consumer behaviour. Demonstrated ability to lead and manage a full-service media group or agency. Excellent analytical skills with the ability to leverage data for strategic decision-making. Exceptional communication and leadership skills, with a track record of building and motivating high-performing teams. Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively. Experience with digital media buying and planning, including programmatic, social, and search advertising. Proficiency in media analytics tools and platforms. Strong project management skills with the ability to oversee multiple projects simultaneously. About Boots Media Group (BMG): Boots Media Group is a full-service advertising offering for our supplier brands, rooted in insights and first-party data. BMG enables brands to deliver high-performing connected marketing campaigns to Boots UK customers, maximizing ROI on their advertising investment. This role will be based in our Nottingham Support Office with frequent travel to London and across the UK. If you have any questions about this role, please contact Closing date for applications: 2nd March 2025

As an Assistant Manager you'll inspire and lead your team, use your passion and strategic thinking to drive the business forward and help us change for the better. With opportunities to progress your career in beauty, healthcare and opticians, our brilliant training teams will ensure you have all the tools you need to succeed in your current role and beyond. About the role You will lead, challenge and inspire your team to deliver business growth by providing care to our customers and patients You will report into the Store Manager and assist them in driving customer experience, sales and business KPIs Deliver a sustainable and efficient retail and pharmacy operating platform in your store to ensure stock availability, control costs, minimise loss and meet our customers' expectations Conduct regular reviews, audits and risk assessments to protect patient and public safety What you'll need to have Confident leadership skills with the ability to coach others Excellent communication skills, and able to act as a brand ambassador for Boots throughout your store and region A strong understanding of how to lead and deliver a company strategy, with the ability to implement in store to lead strong performance results Ability to work at pace and react to the changing needs of the customer A collaborative personality and able to succeed in a team centred approach Experience keeping up to date with your own learning and development It would be great if you also have Confidence with navigating and embracing new technology 1+ years of experience working in a similar role at a large retailer Our benefits Discretionary annual bonus Generous employee discounts Flexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more. Why Boots We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, Click Here What's next If you're application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

We are now recruiting Liz Earle Counter Manager for our Canary Wharf store. We are looking for candidates to join us from February who can be flexible to meet our customers' needs. Your basic hours will be 37.5 per week, and your anticipated days of work will be 5 days (Monday to Saturday). You will cover AM, PM, and evening shifts between the hours of 9am and 9pm, which may/will include weekends. Being a Liz Earle Counter Manager is an exciting role where you'll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty, and focus on the customer, this is your chance to be part of something truly special. About the role From leading, inspiring, and motivating the team to deliver the best shopping experience to all customers, a Counter Manager's day is filled with helping their people feel confident and beautiful in their own skin. You will be based on our Liz Earle counter in store and report into the Regional Business Manager. Your main responsibilities will be to: Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback Build great relationships with customers and colleagues Provide personalised consultations and skin services Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers Complete our award-winning 12-month Skin School development programme. Make sure your counter is beautifully presented to showcase the range of Liz Earle products Be an ambassador for the Liz Earle brand What you'll need to have A passion for skincare and a love of Liz Earle Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success, and ensures your team always feels supported and listened to Outstanding customer service - experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit The ability to work with business plans, achieve sales targets, and review individual and team performance Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise It would be great if you also have Experience using skincare products on customers Our benefits Liz Earle Employee discount of up to 75% Store discount (e.g., Boots or John Lewis) Quarterly Liz Earle Goody Box Discretionary team bonus scheme Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification Generous holiday entitlement that increases with length of service Personal Pension Scheme We have a great range of benefits that go beyond salary and offer flexibility to suit you. Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility. What's next? If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you'll be invited to attend an in-store interview. We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.