As our Direct Marketing Officer, you will help deliver direct marketing activity that connects supporters to our mission. You will develop marketing campaigns that motivate audiences through engagement that ultimately supports income for the association. Every appeal, every message, every interaction will play a part in supporting our MND community. Working closely with colleagues across the Association and trusted external partners, you will create compelling communications that make a big impact! Key Responsibilities Responsible for planning and delivering direct marketing campaigns to recruit, develop and build relationships with supporters through a variety of channels Source information in order to produce appeals, newsletters and other information for supporters as appropriate, liaising with colleagues, key stakeholders and external agencies as necessary Day-to-day management of relationships with key external agencies and suppliers, including direct marketing agencies (e.g. printers, fulfilment houses and telemarketing agencies) Tracking and monitoring income and expenditure for campaigns to ensure all commissioned activity is carried out on time, within budgets and to agreed standards Reporting of results, and analysis of key activities against KPI s and targets as well as making recommendations for future activity Respond to queries regarding direct marketing campaigns in a timely and professional manner Stay informed of competitor activity and legal requirements of fundraising and direct marketing in order to constantly evolve creative techniques and deliver communications that meet appropriate UK regulations About you Experience of delivering Direct Marketing campaigns online and offline (acquisition and development), preferably in the not-for-profit sector Strong knowledge of direct marketing principles and experience of working with direct marketing agencies Excellent communication and attention to detail with the ability to develop good working relationships with external agencies/suppliers and key stakeholders Ability to harness CRM databases for potential direct marketing Experience in producing, analysing and interpreting statistical data Ability to manage multiple projects to tight deadlines, problem-solving and the confidence to make decisions Further information about MND Association and full job description is available in the attached Candidate Pack. Hybrid Working and Flexibility: Requirement to attend the Northampton office 1 day per week. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We re here for everyone who needs us. Because with MND, every day matters.
Feb 23, 2026
Full time
As our Direct Marketing Officer, you will help deliver direct marketing activity that connects supporters to our mission. You will develop marketing campaigns that motivate audiences through engagement that ultimately supports income for the association. Every appeal, every message, every interaction will play a part in supporting our MND community. Working closely with colleagues across the Association and trusted external partners, you will create compelling communications that make a big impact! Key Responsibilities Responsible for planning and delivering direct marketing campaigns to recruit, develop and build relationships with supporters through a variety of channels Source information in order to produce appeals, newsletters and other information for supporters as appropriate, liaising with colleagues, key stakeholders and external agencies as necessary Day-to-day management of relationships with key external agencies and suppliers, including direct marketing agencies (e.g. printers, fulfilment houses and telemarketing agencies) Tracking and monitoring income and expenditure for campaigns to ensure all commissioned activity is carried out on time, within budgets and to agreed standards Reporting of results, and analysis of key activities against KPI s and targets as well as making recommendations for future activity Respond to queries regarding direct marketing campaigns in a timely and professional manner Stay informed of competitor activity and legal requirements of fundraising and direct marketing in order to constantly evolve creative techniques and deliver communications that meet appropriate UK regulations About you Experience of delivering Direct Marketing campaigns online and offline (acquisition and development), preferably in the not-for-profit sector Strong knowledge of direct marketing principles and experience of working with direct marketing agencies Excellent communication and attention to detail with the ability to develop good working relationships with external agencies/suppliers and key stakeholders Ability to harness CRM databases for potential direct marketing Experience in producing, analysing and interpreting statistical data Ability to manage multiple projects to tight deadlines, problem-solving and the confidence to make decisions Further information about MND Association and full job description is available in the attached Candidate Pack. Hybrid Working and Flexibility: Requirement to attend the Northampton office 1 day per week. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We re here for everyone who needs us. Because with MND, every day matters.
As a Support Adviser, you ll play a vital role for people affected by motor neurone disease (MND) by offering clear information, guidance and emotional support to individuals and families. Helping them to feel informed, reassured and better equipped to manage the impact of MND. You will communicate with empathy, confidence and purpose. Every day is different. You could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact. Working as a Support Adviser on a 12-month Fixed Term Contract , you ll be part of a focused team helping individuals understand their options and access the right services at the right time. You ll contribute to a service trusted for its compassion and reliability. Hybrid Working and Flexibility: Requirement to attend the Northampton office 3 days per week. The official job title for this role is: MND Connect Adviser Key Responsibilities Respond to helpline calls, emails and forum posts with sensitivity and accuracy Actively listen to understand a diverse range of calls and offer tailored information Signpost to MND Association services and external agencies Support complex and sensitive enquiries, liaising with health and social care professionals Maintain accurate records and complete administrative tasks Monitor service standards and contribute to ongoing quality improvements Identify risk or safeguarding concerns and take appropriate action Uphold confidentiality and follow policies that protect people and data Work with the Helpline Manager and wider team to ensure effective service delivery About You Experience in an information-giving role, ideally including helpline work Strong active listening skills, with empathy and clarity in communication Ability to explain complex or sensitive issues with care and precision Resilience to support individuals experiencing emotional distress Experience providing information and support in writing, including email and webchat Experience with contact centre or CRM systems Skilled in Microsoft Office, including Outlook and Excel Understanding of data protection and safeguarding procedures Able to work independently while contributing to team goals Further information about MND Association and full job description is available in the attached Candidate Pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We re here for everyone who needs us. Because with MND, every day matters.
Feb 23, 2026
Full time
As a Support Adviser, you ll play a vital role for people affected by motor neurone disease (MND) by offering clear information, guidance and emotional support to individuals and families. Helping them to feel informed, reassured and better equipped to manage the impact of MND. You will communicate with empathy, confidence and purpose. Every day is different. You could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact. Working as a Support Adviser on a 12-month Fixed Term Contract , you ll be part of a focused team helping individuals understand their options and access the right services at the right time. You ll contribute to a service trusted for its compassion and reliability. Hybrid Working and Flexibility: Requirement to attend the Northampton office 3 days per week. The official job title for this role is: MND Connect Adviser Key Responsibilities Respond to helpline calls, emails and forum posts with sensitivity and accuracy Actively listen to understand a diverse range of calls and offer tailored information Signpost to MND Association services and external agencies Support complex and sensitive enquiries, liaising with health and social care professionals Maintain accurate records and complete administrative tasks Monitor service standards and contribute to ongoing quality improvements Identify risk or safeguarding concerns and take appropriate action Uphold confidentiality and follow policies that protect people and data Work with the Helpline Manager and wider team to ensure effective service delivery About You Experience in an information-giving role, ideally including helpline work Strong active listening skills, with empathy and clarity in communication Ability to explain complex or sensitive issues with care and precision Resilience to support individuals experiencing emotional distress Experience providing information and support in writing, including email and webchat Experience with contact centre or CRM systems Skilled in Microsoft Office, including Outlook and Excel Understanding of data protection and safeguarding procedures Able to work independently while contributing to team goals Further information about MND Association and full job description is available in the attached Candidate Pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We re here for everyone who needs us. Because with MND, every day matters.
As our Digital Technical Lead, you will guide the direction of our supporter facing digital platforms and support colleagues to make informed technical choices. This role will influence how the Motor Neurone Disease Association delivers accessible and reliable digital platforms for people affected by motor neurone disease (MND), supporters and volunteer-facing digital platforms and support colleagues to make informed. Key Responsibilities Act as the primary technical contact for our website agency, ensuring accountable, value -driven partnership working Provide technical oversight to ensure external-facing digital platforms are secure, scalable and aligned with best practice Upskill colleagues and encourage product based ways of working across teams Monitor performance using analytics and user insight to make data-led decisions Maintain a joined up view of all digital products to support strategic alignment Oversee the technical delivery of seamless external user journeys Ensure compliance with security and accessibility standards, proactively identifying and managing risks Lead on developing and maintaining clear processes, documentation and technical guidelines Collaborate across the Technology teams to support well coordinated-coordinated digital delivery Communicate technical information in ways that support informed decisions across the organisation Keep the MND Association informed on emerging technologies and opportunities for improvement About You Expert skills in Drupal Proven experience managing relationships with digital agencies Confident assessing technical feasibility and advising product -led teams Strong experience delivering digital platforms, with deep technical understanding of infrastructure and architecture Knowledge of performance optimisation, user experience, and accessibility standards (e.g. WCAG 2.1) Ability to communicate technical detail clearly to non-technical audiences Experience with Microsoft Dynamics 365 Further information about MND Association and full job description is available in the attached Candidate Pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We re here for everyone who needs us. Because with MND, every day matters.
Feb 16, 2026
Full time
As our Digital Technical Lead, you will guide the direction of our supporter facing digital platforms and support colleagues to make informed technical choices. This role will influence how the Motor Neurone Disease Association delivers accessible and reliable digital platforms for people affected by motor neurone disease (MND), supporters and volunteer-facing digital platforms and support colleagues to make informed. Key Responsibilities Act as the primary technical contact for our website agency, ensuring accountable, value -driven partnership working Provide technical oversight to ensure external-facing digital platforms are secure, scalable and aligned with best practice Upskill colleagues and encourage product based ways of working across teams Monitor performance using analytics and user insight to make data-led decisions Maintain a joined up view of all digital products to support strategic alignment Oversee the technical delivery of seamless external user journeys Ensure compliance with security and accessibility standards, proactively identifying and managing risks Lead on developing and maintaining clear processes, documentation and technical guidelines Collaborate across the Technology teams to support well coordinated-coordinated digital delivery Communicate technical information in ways that support informed decisions across the organisation Keep the MND Association informed on emerging technologies and opportunities for improvement About You Expert skills in Drupal Proven experience managing relationships with digital agencies Confident assessing technical feasibility and advising product -led teams Strong experience delivering digital platforms, with deep technical understanding of infrastructure and architecture Knowledge of performance optimisation, user experience, and accessibility standards (e.g. WCAG 2.1) Ability to communicate technical detail clearly to non-technical audiences Experience with Microsoft Dynamics 365 Further information about MND Association and full job description is available in the attached Candidate Pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We re here for everyone who needs us. Because with MND, every day matters.
