Parliamentary & Health Service Ombudsman

The Parliamentary and Health Service Ombudsman is building a new HR team to address the needs of today and ensure the business is fit for the future. Future. There is much to be part of, from helping us establish working in a new hybrid environment, to implementing our new HR system, to ensuring all our people policies support new ways of working, to helping equip our managers to be the best they can be. About us: We currently have around 450 employees based at our two sites in Manchester and London, with ambitious plans to grow our service, and our staff numbers, to deliver our new Corporate Strategy. Our vision is to be an exemplary public services ombudsman by providing an independent, impartial and fair complaints resolution service, while using our casework to help raise standards and improve public services. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve. Our work is central to helping public services recover from the impact of COVID-19. Our values of independence , fairness , transparency and excellence resonate through everything that we do. Talent Acquisition Manager Role We are currently recruiting for a Talent Acquisition Manager for our HR Division based in our Manchester office. The role reports into the Senior HR Business Partner and will lead on all aspects of talent and resourcing. The purpose of this role is to lead, develop and implement a proactive and strategic approach to employee resourcing. As a key member of the team, you will ensure that PHSO connects, engages and attracts diverse talent from the widest possible audience. We are looking for someone who can find the right people, at the right time, on the right terms, who is expert in converting initial interest to firm applications. You will work closely with HR colleagues to ensure the provision of a seamless and joined up end to end recruitment service to the organisation. You will work with senior managers and HR Business Partners to understand resource requirements and develop resourcing strategies that meet both current and future organisational needs. You will be the recruitment subject matter expert, implementing and leading recruitment plans and campaigns, introducing innovative ways of working to deliver an efficient and effective recruitment service. Working with various key stakeholders across the business and the digital marketing team you will develop an employer value proposition that will go to market. You will have strong knowledge and experience of managing and designing recruitment campaigns at all levels of job roles. You will demonstrate a good understanding of equality and diversity issues with particular reference to attracting and appointing staff and will have experience of using computer software packages with particular reference to ATS systems, Microsoft Word and Excel. Experience of developing and implementing an EVP and leading the management of social media in this area as well as working with 3 rd party suppliers for the delivery of short-term temporary workers would be advantageous.. At PHSO our motto is "live well, work well". We offer a generous range of benefits including membership of the Civil Service Pension Scheme, a highly competitive holiday scheme, flexi-time and hybrid work. Alongside this there's also a range of CPD, wellbeing and employee assistance programmes that are geared to support development and growth. The PHSO is committed to equality, diversity and inclusion in employment and welcome applications from all members of the community. For further information, please speak to our recruitment partners at Hays Specialist Recruitment, Laura Kielty or Simon Winspear

The Parliamentary and Health Service Ombudsman is building a new HR team to address the needs of today and ensure the business is fit for the future. There is much to be part of, from developing our new People Strategy, to helping us establish working in a new hybrid environment, to implementing our new HR system and more. We are seeking an experienced Leader who can shape and inspire a high performing HR team, raise the profile of HR across the organisation and develop and deliver the people strategy. This is a real opportunity to shape the future, both of HR, and of PHSO. About us: We currently have around 450 employees based at our two sites in Manchester and London, with ambitious plans to grow our service, and our staff numbers, to deliver our new Corporate Strategy. Our vision is to be an exemplary public services ombudsman by providing an independent, impartial and fair complaints resolution service, while using our casework to help raise standards and improve public services. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve. Our work is central to helping public services recover from the impact of COVID-19. Our values of independence , fairness , transparency and excellence resonate through everything that we do. The Assistant Director role We are currently recruiting for an Assistant Director of Human Resources within our Corporate services team based in our Manchester office. This role will report directly to the COO, but longer term may report to the Director of Resources. You will be responsible for leading and developing the HR division with a team of nine including two direct reports. Your role is to create an exemplary HR service which supports the delivery of PHSO's strategic objectives. You will operate as a trusted partner to the Chief Operating Officer in the development and delivery of PHSO's People Strategy, working with other senior leaders to drive key projects and priorities. Managing relationships with senior stakeholders and trade union representatives is an important aspect of this role. The successful candidate will have a strong track record as a senior HR Professional with experience in the public sector. You will have substantial strategic and generalist HR experience that includes management of services across a range of specialist areas. Experience of advising and supporting organisations through the people aspects of change in conjunction with strong communication, stakeholder skills and team leadership is essential. The position requires up-to-date technical knowledge and best practice in the key areas of Employment Law, Employee Relations, Resourcing and Talent Management, Learning & Development, Reward and Organisation Development. At PHSO our motto is "live well, work well". We offer a generous range of benefits including membership of the Civil Service Pension Scheme, a highly competitive holiday scheme, flexi-time and hybrid working. Alongside this there is also a range of CPD, wellbeing and employee assistance programmes that are geared to support development and growth. The PHSO is committed to equality, diversity and inclusion in employment and welcome applications from all members of the community. For further information, please speak to our recruitment partners at Hays Executive, Simon Winspear and Nick Irow

The Parliamentary and Health Service Ombudsman is building a new HR team to address the needs of today and ensure the business is fit for the future. There is much to be part of, from helping us establish working in a new hybrid environment, to implementing our new HR system, to ensuring all our people policies support new ways of working, to helping equip our managers to be the best they can be. About us: We currently have around 450 employees based at our two sites in Manchester and London, with ambitious plans to grow our service, and our staff numbers, to deliver our new Corporate Strategy. Our vision is to be an exemplary public services ombudsman by providing an independent, impartial and fair complaints resolution service, while using our casework to help raise standards and improve public services. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve. Our work is central to helping public services recover from the impact of COVID-19. Our values of independence , fairness , transparency and excellence resonate through everything that we do. HR Shared Services Team Leader Role We are currently recruiting for a Human Resources Shared Services Team Leader based in our Manchester office. This role will report into the Senior HR Business Partner with line management of a HR Adviser and HR Administrator. The purpose of the role is to lead and manage a high performing first line HR Services Team. You will ensure the provision of a comprehensive HR administrative and advisory service for all employees in the organisation. This will include delivering an exemplary, customer-focused service ensuring compliance, accuracy, and consistency of advice This will include managing and developing the team, being the first point of contact for HR issues and supporting of all areas of HR admin including responsibility for providing accurate information to payroll. You will be instrumental in developing a HR Operating Manual and Standard Operating Procedure to build a knowledge hub internally. You will ideally have experience of working in a Shared Service environment and have managed teams in a busy and evolving HR service. A Level 5 CIPD or equivalent is essential as well as up to date knowledge of employment legislation and experience of applying it would be extremely advantageous. At PHSO our motto is "live well, work well". We offer a generous range of benefits including membership of the Civil Service Pension Scheme, a highly competitive holiday scheme, flexi-time and hybrid work. Alongside this there's also a range of CPD, wellbeing and employee assistance programmes that are geared to support development and growth. The PHSO is committed to equality, diversity and inclusion in employment and welcome applications from all members of the community. For further information, please speak to our recruitment partners at Hays Specialist Recruitment, Laura Kielty or Simon Winspear

The Parliamentary and Health Service Ombudsman is building a new HR team to address the needs of today and ensure the business is fit for the future. There is much to be part of, from developing our new people strategy, to helping us establish working in a new hybrid environment, to implementing our new HR system and more. About us: We currently have around 450 employees based at our two sites in Manchester and London with ambitious plans to grow to deliver our new corporate strategy. Our vision is to be an exemplary public services ombudsman by providing an independent, impartial and fair complaints resolution service, while using our casework to help raise standards and improve public services. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve. Our work is central to helping public services recover from the impact of COVID-19. Our values of independence , fairness , transparency and excellence resonate through everything that we do. Senior HR Business Partner Role We are currently recruiting for a Senior Human Resources Business Partner within our Corporate services team based in our Manchester office. You will report directly into the Assistant Director of Human Resources and lead a team of six. The role is responsible for the leadership of the Operational HR team to deliver a strategic, customer-focussed, exemplary HR services which supports the needs of the organisation. This involves contributing to the development of the People Strategy and deputising for the Assistant Director of HR as required. As the Senior HR Business Partner you will lead the HR Business Partners to operate as strategic advisors to the business, and support the HR Shared Service Team Leader and Talent Acquisition Manager to implement key workforce management initiatives. You will work closely with a range of stakeholders from trade union colleagues and ED&I specialists to deliver this agenda. You will have a track record of leading operational HR teams and partnering with senior management in a generalist HR role. You will have demonstrable experience in working through change and transformation, as well as up-to-date technical knowledge in the key areas of Employment Law, Employee Relations, Resourcing and Talent Management, Learning & Development, Reward, Performance Management and Organisation Development. Strong verbal and written communication skills alongside the ability to persuade and influence senior stakeholders are essential to delivering this role. At PHSO our motto is "live well, work well". We offer a generous range of benefits including access to the Civil Service Pension Scheme, a highly competitive holiday scheme, flexi-time and hybrid working. Alongside this there's also a range of CPD, wellbeing and employee assistance programmes that are geared to support development and growth. The PHSO is committed to equality, diversity and inclusion in employment and welcome applications from all members of the community. For further information, please speak to our recruitment partners at Hays Specialist Recruitment, Laura Jolley and Laura Kiely or Simon Winspear . Please note that Laura Jolley does not work Mondays

The Parliamentary and Health Service Ombudsman is building a new HR team to address the needs of today and ensure the business is fit for the future. There is much to be part of, from helping us establish working in a new hybrid environment, to implementing our new HR system, to ensuring all our people policies support new ways of working, to helping equip our managers to be the best they can be. About us: We currently have around 450 employees based at our two sites in Manchester and London, with ambitious plans to grow our service, and our staff numbers, to deliver our new Corporate Strategy. Our vision is to be an exemplary public services ombudsman by providing an independent, impartial and fair complaints resolution service, while using our casework to help raise standards and improve public services. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. If we decide that the organisation has got things wrong, we may make recommendations for it to put them right. This can include explanations, apologies and recommendations for the service to learn and improve. Our work is central to helping public services recover from the impact of COVID-19. Our values of independence , fairness , transparency and excellence resonate through everything that we do. HR Shared Services Team Leader Role We are currently recruiting for a Human Resources Shared Services Team Leader based in our Manchester office. This role will report into the Senior HR Business Partner with line management of a HR Adviser and HR Administrator. The purpose of the role is to lead and manage a high performing first line HR Services Team. You will ensure the provision of a comprehensive HR administrative and advisory service for all employees in the organisation. This will include delivering an exemplary, customer-focused service ensuring compliance, accuracy, and consistency of advice This will include managing and developing the team, being the first point of contact for HR issues and supporting of all areas of HR admin including responsibility for providing accurate information to payroll. You will be instrumental in developing a HR Operating Manual and Standard Operating Procedure to build a knowledge hub internally. You will ideally have experience of working in a Shared Service environment and have managed teams in a busy and evolving HR service. A Level 5 CIPD or equivalent is essential as well as up to date knowledge of employment legislation and experience of applying it would be extremely advantageous. At PHSO our motto is "live well, work well". We offer a generous range of benefits including membership of the Civil Service Pension Scheme, a highly competitive holiday scheme, flexi-time and hybrid work. Alongside this there's also a range of CPD, wellbeing and employee assistance programmes that are geared to support development and growth. The PHSO is committed to equality, diversity and inclusion in employment and welcome applications from all members of the community. For further information, please speak to our recruitment partners at Hays Specialist Recruitment, Laura Kielty or Simon Winspear