ICAEW

Modernisation SME - Dynamics London Hybrid Permanent Full time - 35 hours per week £70,000 - £90,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To act as the go-to expert for the Microsoft Dynamics 365 platform at ICAEW, providing deep functional and technical knowledge, supporting delivery teams, enabling business capability, and ensuring platform integrity and performance. The SME partners with Product Owners, Engineers, Business Analysts, and Support teams to optimise the use of Dynamics (e.g. Sales, Customer Service), lead configuration, troubleshoot issues, and shape continuous improvement. This role plays a key part in ensuring the Dynamics platform delivers maximum value while remaining scalable, compliant, and aligned with broader architectural standards Responsibilities include: Serve as the subject matter authority for Microsoft Dynamics 365 modules used across ICAEW, including Sales, Customer Service, and potentially Marketing. Provide hands-on configuration of entities, forms, workflows, business rules, Power Automate flows, and model-driven apps. Investigate and resolve functional and technical issues related to the Dynamics 365 platform, including performance, access, and data synchronisation issues. Work with Integration and Data teams to validate API connections, data mappings, and workflows involving Dynamics 365. Contribute to platform roadmaps, version upgrades, and licensing reviews, working closely with Architecture, Procurement, and Product. Build strong relationships with business users to understand processes, pain points, and improvement opportunities. Candidate Profile Requirements include: Proven experience working with Microsoft Dynamics 365, including functional configuration and user support across Sales, Service, or Marketing modules. Proven experience supporting delivery teams or acting as a platform SME within a CRM or enterprise SaaS environment. Exposure to platform governance, upgrades, licensing, or performance tuning in a complex organisation. Functional expertise in Dynamics 365 - Confident in configuring entities, business rules, forms, views, dashboards, workflows, and security roles. Power Platform knowledge - Experience with Power Automate, Power Apps, and Dataverse. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.

Solution Architect - Microsoft Dynamics CE Milton Keynes Hybrid Permanent Full time - 35 hours £75,000 - £90,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To design and support the delivery of scalable, user-centred solutions on the Microsoft Dynamics 365 Customer Engagement (CE) platform, aligned to ICAEW's strategic goals. This role plays a critical part in enabling efficient and effective member, customer, and stakeholder engagement through CRM capabilities that are secure, integrated, and future-ready. Responsibilities include: Design Dynamics CE solutions that are extensible, modular, and aligned with best practices in configuration-over-customisation. Ensure solutions are user-centric, maintainable, and built to meet ICAEW's business process needs across functions such as membership, sales, customer service, and marketing. Provide architectural oversight across the Dynamics CE lifecycle, ensuring compliance with solution design, security models, and integration standards. Work closely with business and technical stakeholders to capture requirements and align Dynamics CE solutions to ICAEW's service delivery objectives. Help mature ICAEW's Dynamics architecture practice by evolving design patterns, extending reusable assets, and contributing to CRM roadmaps. Identify opportunities to simplify configuration, reduce custom code, and enhance data quality and reporting. Candidate Profile Requirements include: Extensive experience designing and implementing Microsoft Dynamics 365 CE solutions, ideally in membership or professional services environments. Strong understanding of Power Platform capabilities and solution design, including Dataverse. Proven experience with secure, API-led, and cloud-native integration approaches in Azure. Familiarity with DevOps, source control and CI/CD for Dynamics solutions. Experience delivering within agile teams across complex, multi-system environments. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030 strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a AI and Innovation Manager to join our team in Milton Keynes on a permanent basis. This role offers a salary of £65,000 - £80,000 with a hybrid working pattern. To lead ICAEW's AI and innovation agenda by driving discovery, experimentation, and delivery of AI enabled and digital solutions. The AI & Innovation Manager identifies opportunities for both internal facing AI products (to support staff productivity, automation, and insights) and external facing AI products (to support students, members, and firms). The role is responsible for validating return on investment, piloting emerging technologies, and collaborating with Product, UX, and business stakeholders to ensure innovation translates into measurable business and user value. What you will be doing: Identify where AI can be leveraged internally (e.g. automation, knowledge assistants, analytics) and externally (e.g. member facing tools, exam insights, CPD personalisation). Work with business units to map needs, pain points, and opportunities to AI enabled use cases. Evaluate opportunities based on ROI, user value, and feasibility. Facilitate sessions with staff, digital teams, UX specialists, and business stakeholders to capture new ideas and prioritised concepts. Translate ideas into well defined problem statements and value hypotheses. Document and share outputs to shape the digital and innovation roadmap. What you will need: Proven experience in digital innovation, AI, automation, or emerging technology roles. Track record of running discovery workshops, design sprints, or ideation sessions. Experience scoping and running AI pilots/POCs and assessing impact. Experience balancing internal productivity tools and external customer facing digital services. Background in Agile or experimental/delivery focused environments. What you can expect from us We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A generous 9% pension Healthcare cash plan Private Medical Insurance Life assurance at 4x your salary 24 days' holiday, and the option to buy or sell extra days Hybrid working Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

Business Apps Dynamics Technology Lead Milton Keynes Hybrid Permanent Full time - 35 hours per week £65,000 - £85,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To provide technical leadership for ICAEW's Microsoft Dynamics 365 platform, ensuring scalable, secure, and sustainable solutions that support critical business processes and digital transformation goals. The Business Apps Dynamics Technology Leadis responsible for defining the technical architecture and implementation approach for Dynamics 365 solutions (e.g. Sales, Customer Service), mentoring engineers, ensuring alignment with architectural and data standards, and contributing to the strategic evolution of the Dynamics platform. Responsibilities include: Own the end-to-end technical design for Dynamics 365 implementations and enhancements, including data modelling, customisation, integrations, and security configuration. Guide and support development teams on Dynamics 365 configuration, customisation (e.g. JavaScript, Power Automate, Plugins), and Power Platform solutions. Collaborate with Integration and Data teams to ensure Dynamics is well-integrated with surrounding systems (e.g. ERP, web portals, data warehouse). Define and enforce Dynamics 365 development and configuration standards, naming conventions, and release processes. Work closely with Product Owners and Business Analysts to ensure user stories and backlog items are technically sound and delivery-ready. Provide technical coaching to internal developers and external partners working on Dynamics solutions. Candidate Profile Requirements include: Extensive experience in Microsoft Dynamics 365 solution development and configuration, with a recent role in a technical leadership role. Strong background in CRM architecture, Power Platform, and enterprise integration of Dynamics. Experience leading delivery across multiple Dynamics workstreams or modules in complex organisational settings. Dynamics 365 platform expertise - Deep understanding of configuration, customisation, workflows, Power Apps, Power Automate, plugins, and web resources. Solution design and architecture - Ability to define enterprise-scale solutions within Dynamics and across integrated systems. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment. We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030 strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Technology Business Partner join our team in Milton Keynes on a permanent basis. This role offers a salary of £50,000 - £60,000 with a hybrid working pattern. To act as the strategic interface between ICAEW's Technology function and its business units, shaping and articulating technology demand, ensuring alignment to strategic objectives, and enabling the delivery of value-focused, prioritised digital initiatives. This role ensures that technology investment is informed by business outcomes, that stakeholders are engaged from the outset, and that delivery is coordinated across the digital roadmap. The Tech Business Partner plays a critical role in bridging business ambition with technology capability. What you will be doing: Build strong relationships with senior business stakeholders to understand strategic goals, operational pain points, and opportunities for transformation. Translate business needs into clear and structured technology demand, framing problems and opportunities in a way that can be prioritised and delivered. Facilitate discovery and early-stage engagement, working with Innovation, UX, and Product teams to define scope, problem statements, user journeys, and high-level feasibility. Partner with stakeholders to co-create benefit cases and ensure the business context is accurately reflected in digital planning. Work with business leads to define expected outcomes for digital initiatives (e.g., efficiency, revenue, experience). What you will need: Proven experience in a business-facing role within a technology function (e.g., business partnering, product ownership, strategy, consulting, or digital transformation). Proven experience shaping and translating business needs into technology proposals or product strategies. Comfortable working across complex, cross-functional environments with multiple stakeholders and delivery constraints. Familiarity with business case development, benefit tracking, and digital planning processes. Stakeholder engagement and influencing - Able to build trust and credibility at all levels, from operational teams to senior leadership. What you can expect from us We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A generous 9% pension Healthcare cash plan Private Medical Insurance Life assurance at 4x your salary 24 days' holiday, and the option to buy or sell extra days Hybrid working Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

Director of Policy and Public Affairs London Hybrid working meaning two days in the office and three from home. Permanent Full time - 35 hours £120,000pa - £128,000pa depending on experience. Join the ICAEW as Director of Policy and Public Affairs At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Director of Policy and Public Affairs Role Profile The Director of Policy and Public Affairs is responsible for directing and delivering the policy agenda of the ICAEW, ensuring the voice of ICAEW and the accountancy profession is influential in public debate and policymaking. This strategic leadership role oversees all aspects of policy development, public affairs, and parliamentary engagement, supporting ICAEW's ambition within its new strategy Direction 2030 to lead conversations on issues that matter for the profession and business. The Director will be instrumental in helping bridge the gap from traditional technical expertise towards impactful policy influence. The postholder will be proactive in ensuring ICAEW achieves its strategic initiative in engaging with policymakers, parliamentarians, thought leaders and the wider business community, and doing so with a bolder voice. Director of Policy and Public Affairs Responsibilities include: Manage the development of robust, evidence-based policy positions through consultation with members, firms, technical committees, internal technical subject matter experts and external experts. Develop and execute a high-impact public affairs strategy to build the organisation's reputation with political stakeholders, government departments, regulators, and think tanks. Proactively lead ICAEW's engagement with Parliament, including select committees, All-Party Parliamentary Groups, and relevant legislative processes. Act as a senior spokesperson on policy issues, representing the organisation in public forums, media engagements, cross-sector coalitions, and advisory bodies. Work closely with the Chief Policy and Communications Officer to lead, develop, and manage a high-performing team across policy, public affairs, and parliamentary functions. Director of Policy and Public Affairs Candidate Profile Requirements include: Senior-level experience in policy, public affairs, or parliamentary engagement, preferably within a membership organisation, political, regulator, or financial/professional services environment. In-depth understanding of the UK political and policy landscape, including legislative and regulatory processes relevant to accountancy and financial services. Proven ability to influence policy and legislation through high-level advocacy, evidence-led policy development, and strong external networks. Excellent communication skills, with experience representing organisations at senior levels, including to ministers, regulators, and parliamentary committees. Strategic thinker with a track record of delivering outcomes in complex stakeholder environments. For the full role profile please click the document attached. Why work for us as Director of Policy and Public Affairs? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. Should you wish to apply to this Director of Policy and Public Affairs at te ICAEW, you MUST follow the link below and complete our simple twenty minute application form using a laptop only. Thank you!