ICAEW

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030 strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Data Engineering Lead to join our team in Milton Keynes on a permanent basis. This role offers a salary of £75,000 - £85,000 per annum with a hybrid working pattern. ICAEW is evolving the way it manages and uses data by modernising how data is ingested, modelled and shared across the organisation. This work will help improve analytics, reporting and decision-making across a wide range of business areas. As Data Engineering Lead, you will provide technical leadership for ICAEW's data engineering capability, combining hands-on engineering with the leadership of a small team of two data engineers. Working closely with the Data Analytics & Reporting team, Data Architect, Data Governance Manager and wider Technology colleagues, you will establish and embed best practice in data engineering, ensuring data platforms, pipelines and models are secure, scalable and fit for purpose. What you will be doing: Lead, mentor and develop the data engineering team, ensuring delivery of robust, reliable pipelines and platforms Manage delivery of data engineering projects, ensuring timely outputs aligned to ICAEW's transformation programme Define and enforce engineering standards, patterns and best practices across the team Design and implement scalable data architectures including data lakes, warehouses and integration layers Ensure data is accessible, well-structured and compliant with governance, quality and security requirements Work as a peer to the Data Analytics & Insights Lead, ensuring engineering and analytics capability develop in step with each other What you will need: Substantial experience in data engineering, with a previous role in a lead or senior engineering capacity Proven track record leading data engineering delivery within a Microsoft-first environment - Azure Data Factory, Databricks, Synapse, Azure Data Lake Hands-on experience building and managing ETL/ELT pipelines, data lakes and data warehouses in a cloud environment Proficient in Python and SQL, familiarity with Scala or R advantageous Experience with data orchestration and workflow management tooling such as Azure Data Factory or Airflow Please see full job description attached. What you can expect from us We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A generous 9% pension Healthcare cash plan Private Medical Insurance Life assurance at 4x your salary 24 days' holiday, and the option to buy or sell extra days Hybrid working Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Technical Product Analyst to join our team in London on a permanent basis. This role offers a salary of £47,500 - £55,000 and a hybrid working pattern of 2 days in the office. You will support the successful planning and delivery of infrastructure modernisation initiatives through structured analysis, documentation, and coordination. The Infrastructure Modernisation Analyst plays a key role in understanding technical landscapes, defining requirements, analysing impacts, and enabling smooth transitions across ICAEW's infrastructure estate. This role operates as a bridge between infrastructure engineers, architects, delivery leads, vendors, and internal stakeholders, ensuring that changes are understood, well-documented, and aligned with business needs and technical standards. What you will be doing; Work with infrastructure engineers, architects, and business stakeholders to gather requirements and understand existing technical landscapes. Identify system dependencies, integration touchpoints, and risks associated with infrastructure changes (e.g. server migrations, identity management upgrades). Work closely with Delivery Leads and Engineers to support the tracking of work packages, RAID items, and technical actions across sprints or project plans. Create and maintain detailed documentation for infrastructure designs, implementation steps, testing criteria, and change records. Monitor and report on delivery progress, risks, and issue resolution in coordination with Delivery Leads and Programme Managers. What you will need; Previous experience in IT infrastructure, business analysis, or IT project coordination. Exposure to large-scale infrastructure transformation, such as data centre migration, cloud adoption, or network/security redesign. Familiarity with enterprise infrastructure components and hybrid environments (on-prem + cloud). Technical analysis - Understands infrastructure domains (servers, storage, networking, cloud, identity) and can document and interpret their design and Degree in IT, Information Systems, or a related technical discipline or relevant experience. Skills & Competencies Technical skills Communication Stakeholder management Problem-solving What you can expect from us We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A generous 9% pension Healthcare cash plan Private Medical Insurance Life assurance at 4x your salary 24 days' holiday, and the option to buy or sell extra days Flexible and hybrid working to help you find the right balance Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

Regulatory Support Advisor At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Regulatory Support Advisor to join our team in Milton Keynes . This role offers a salary of £30,400 and a hybrid working pattern. To provide a responsive, vital and professional interface with members and stakeholders.To ensure that R&Cs regulatory functions are performed with integrity and to the highest professional standards; inspiring members' and stakeholders' confidence in ICAEW and in Professional Standards. What you will be doing; Assisting in managing applications and enquiries from members and firms across the full range of ICAEW's regulatory areas (including audit, investment business and probate). Capturing and accurately recording changes and amendments to regulated firms for billing and licensing/registration purposes including liaising with other R&C and ICAEW teams as necessary. Managing the changes sent in via the firm's Annual return. Acting as a trusted advisor to colleagues and members to promote high standards and pragmatic solutions to problems. Providing customer support via both the telephone helpline and email and taking responsibility for managing incoming enquiries through to their satisfactory conclusion. Specific duties will vary from time to time in line with the business needs. What you will need; Customer / stakeholder support experience (phone and email), taking enquiries through to resolution. Proven admin experience. It would be advantageous experience of handling applications/enquiries. High accuracy data entry / record-keeping experience, capturing changes and amendments correctly. What you can expect from us; We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A strong pension contribution from us of up to 9% Private medical cover with AXA (where eligible), alongside a healthcare cash plan Life assurance at 4x your salary 24 - 27 days' holiday depending on length of service, plus Christmas closure and the option to buy or sell extra days Hybrid working to help you find the right balance Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030 strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Contact Centre Advisor to join our team in Milton Keynes on a permanent basis. This role offers a salary of £27,144 with a hybrid working pattern. We are looking for someone who thrives off delivering amazing service, demonstrated ability to work to challenging targets, and can build rapport quickly through any channel (phone, chat, email). To be responsible for chasing outstanding membership fees to help reach ICAEW's membership retention and growth target. To contribute towards maintaining our reputation for excellence by providing a first class, multi-channel enquiry service, and accurate and 'right first time' information to all enquirers & ensure service level standards are delivered. What you will be doing: Make outbound telephone calls to contact individuals in relation to outstanding membership fees (debt collection) and subscriptions, declarations, applications or supporting students into membership Work to challenging targets and manage enquiries to completion aiming for 5 satisfaction scores Locate individuals who have not paid their fees/ annual subscriptions to support ICAEW growth targets, updating contact information and maintaining accuracy to ensure success in future years Support students and members. Understanding their journey to qualification and the value of ICAEW products, services and benefits available to them Working with colleagues across ICAEW with activities to support the resolution of member enquiries Be a role model in resolving enquiries, building rapport and value with our members and students at every interaction across every channel. What you will need: Exceptional customer service skills and experience with a love of talking to customers on the phone and the ability to build rapport in minutes. Excellent communicator both written and verbal, emulating ICAEWs professional image. Managing all enquiries with empathy and support Experienced in managing multi-channel enquiries, phone, email, online chat and social media Proven ability to prioritise and deliver excellence in a fast-paced environment. Working to challenging daily and monthly targets Good IT skills and experience in multi-tasking: managing and resolving the enquiry while adding summary notes and sending links and emails. What you can expect from us We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A generous 9% pension Healthcare cash plan Private Medical Insurance Life assurance at 4x your salary 24 days' holiday, and the option to buy or sell extra days Hybrid working Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Data Engineering Lead to join our team in Milton Keynes on a permanent basis. This role offers a salary of £75,000 - £85,000 and a hybrid working pattern of 2 days in the office and the rest from home. C andidate Profile Extensive experience in Data, with a previous role in a lead engineering capacity. Proven track record in leading data engineering teams in a Microsoft data eco-system. We are a Microsoft-first house in terms of data sources. Hands-on experience with data engineering development, automation and integration strategy/implementation. Strong knowledge of machine learning frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and programming languages (Python, R). Ability to translate business problems into data-driven solutions and communicate insights effectively. Responsibilities include: Lead, mentor, and develop the data engineering team, ensuring delivery of robust and reliable data pipelines and platforms. Design and implement scalable data architectures, including data lakes, warehouses, and integration layers. Ensure data is accessible, well-structured, and compliant with governance, quality, and security requirements. Collaborate with the Data Architect to translate data architecture and design principles into practical engineering solutions. Design, implement, and manage data integration across enterprise systems, ensuring relia What you can expect from us: We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A generous 9% pension Healthcare cash plan Private Medical Insurance Life assurance at 4x your salary 24 days' holiday, and the option to buy or sell extra days Flexible and hybrid working to help you find the right balance Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you Privacy Statement

Commercial Partnerships Executive London Hybrid Permanent Full Time 35 Hours £31,000 to £37,775 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Overall purpose of this role. The Institute of Chartered Accountants is responsible for regulation, education and development financial/services profession. Its members are those working in business, typically at Financial Director/CFO level or members working in accountancy practice, ranging from the big four to small regional firms. The Commercial Partnerships team are responsible for generating income through developing strategic partnerships with external organisations, with a view to aligning their marketing and engagement objectives with our technical requirements and member demographic. The Commercial Partnerships team are responsible for proposing activity that would provide this mutual benefit, often by designing annual strategic marketing campaigns with the client and liaising with internal technical managers to align the topic. These partnerships may include the following: Sponsorsip of in person and virtual events including bespoke silutions (round tables, workshops), webinars, digital and print advertising, and research. The successful candidate will be interested in business and finance with a drive to generate and execute new ideas, develop propositions, build relationship and become a leading expert in this sector. The person that will excel in this position will want to know what the next opportunity is, they will scan the news to find a commercial angle, they will see opportunity in regulation, they will be an outstanding networker with both internal and external senior finance professionals. The Commercial Partnerships team consists of Business Development and is supported by business operations and marketing. Responsibilities include: To identify new business opportunities through new client acquisition and growth, spotting business opportunities and working with internal stakeholders. To generate, through partnerships, a set revenue target as well as owning budgets and P&Ls for key ICAEW initiatives. To support and work with the Commercial Partnerships Account Management team on delivery of your client's program. To gain a detailed understanding of ICAEW's strategic objectives and that of our members. To gain detailed understanding of the clients' marketing and strategic objectives and to work with them to align with our own in the form of a partnership. Specific duties will vary from time to time in line with the business needs Candidate Profile Requirements: Good academic background and experience with selling and influencing skills. Previous consultative sales experience Experience working and interacting with C-Suite professionals Interest or experience in business and finance is beneficial to understand complex issues and spot opportunities Communication and presentation skills at all levels. Proven project/time management skills For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role. Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development. Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans We are a disability confident employer.

Finance Assistant - FTC At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Finance Assistant FTC to join our team in Milton Keynes . This role offers a salary of 33,000 and a hybrid working pattern. Job Purpose To support effective payments and reconciliation processes within the accounts payable and banking function for ICAEW, covering UK and international operations. Performing to the highest standards, acting with integrity, consistency and openness, in line with ICAEW's values and Ways of Working. What you will be doing; Support the Accounts Payable & Banking Manager in improving processes, systems, and team efficiency Process staff/volunteer expenses and manage BACS/electronic payments across systems Maintain banking platforms, including access controls, mandates, and vendor data Perform reconciliations (bank, cash, card) and monthly currency updates/revaluations Manage vendor processes: onboarding, invoice validation, payments, queries, and outsourced bookkeeping coordination Assist with cash flow reporting, audits, SOP documentation, and general AP support tasks What you will need; Experience in approval-driven Accounts Payable and broad accounting functions, including purchase ledger and banking (ideally with international exposure) Strong analytical ability with a focus on process improvement Skilled in bank reconciliations across GBP and foreign currencies Solid understanding of double-entry bookkeeping principles Advanced Microsoft Office skills, particularly Excel, with effective communication at all levels Highly organised, detail-oriented team player with a proactive, results-driven attitude What you can expect from us; We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A strong pension contribution from us of up to 9% Private medical cover with AXA (where eligible), alongside a healthcare cash plan Life assurance at 4x your salary 24 - 27 days' holiday depending on length of service, plus Christmas closure and the option to buy or sell extra days Hybrid working to help you find the right balance Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030 strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Marketing Campaigns Executive - New Employers and New Members to join our team in Milton Keynes on a permanent basis. This role offers a salary of £29,000 - £32,500 with a hybrid working pattern. The main purpose of this role is to implement and measure campaigns across employer and member activity. This role provides day to day oversight of various digital marketing channels such as email, digital advertising and paid and organic social media. The role is responsible for data processing, reporting and analysis of both internal and external activity commitments to our members. What you will be doing: Implement campaigns across employer acquisition and member engagement activity. Create engaging content for websites, emails, blogs, webinars and case studies tailored for the employer and member audiences and the appropriate channels. Deliver high performing and optimised campaigns, and activity to engage and support member activity as well as attract Authorised Training Employers. Working with the Senior Marketing Campaigns Manager, New Employers and New Members plan, develop and deliver social media activity, overseeing reporting and analysis. Work with in-house teams and agencies to create engaging campaign content to reach relevant audiences - via paid and organic activity. Support with the implementation, measurement and evaluation of Pathways campaigns to attract new members. What you will need: Experience of B2B or membership marketing is preferred Experience of digital marketing activity Skills and experience in analysis of key digital metrics and measurements Experienced user of email platforms, preferably DotDigital, and CMS systems with demonstrable experience in the delivery of digital marketing/communication plans A high standard of written English including, excellent proof reading, communication, copywriting, planning. What you can expect from us We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A generous 9% pension Healthcare cash plan Private Medical Insurance Life assurance at 4x your salary 24 days' holiday, and the option to buy or sell extra days Hybrid working Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a User Researcher to join our team in Milton Keynes on a permanent basis. This role offers a salary of £35,000 - £42,000 and a hybrid working pattern of 2 days in the office. To design and deliver user research that uncovers the needs, behaviours, pain points, and expectations of ICAEW members, students, and staff. The User Researcher works closely with UX/UI Designers, Product Owners, and Delivery teams to ensure that user insights inform the design and development of ICAEW's digital products. They help validate ideas, reduce risk, and increase the usability and relevance of digital services. What you will be doing; Design and execute user research activities across the product lifecycle-discovery, alpha, beta, and live. Select and apply appropriate qualitative and quantitative methods, such as interviews, usability testing, surveys, diary studies, card sorting, or A/B testing. Analyse research data to identify patterns, behaviours, and opportunities for improvement. Advocate for the voice of the user in design and delivery discussions. Conduct usability testing on prototypes and live services, identifying pain points and areas for refinement. Ensure research is inclusive and accessible, representing diverse users and perspectives. What you will need; Prior experience in user research, service design, UX design, or product discovery roles. Demonstrated ability to conduct research across digital channels (web, mobile, portals, apps) in Agile or iterative environments. Proven track record of influencing digital product decisions through research findings. Research planning and execution: Confident designing and conducting mixed-method research studies. Degree in Human-Computer Interaction, Psychology, Social Sciences, Design, or a related discipline is desirable. Skills & Competencies Technical skills Communication Stakeholder management Problem-solving What you can expect from us We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A generous 9% pension Healthcare cash plan Private Medical Insurance Life assurance at 4x your salary 24 days' holiday, and the option to buy or sell extra days Flexible and hybrid working to help you find the right balance Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information B We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

Solution Architect - Infrastructure Milton Keynes Hybrid Permanent Full time - 35 hours £75,000 - £90,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To design and guide the implementation of resilient, secure, and scalable infrastructure solutions that enable ICAEW's digital and operational services. The role ensures alignment between technology platforms and organisational goals, with a strong focus on cloud strategy, platform modernisation, and operational excellence. Responsibilities include: Design and document infrastructure solutions that support business applications, data platforms, identity management, and end-user services. Champion cloud-first principles while supporting hybrid environments and the transition from legacy to modern infrastructure. Promote standardisation, automation, and reuse through infrastructure-as-code, platform templates, and scalable deployment patterns. Provide architectural oversight during implementation, ensuring that designs are realised effectively and with appropriate governance. Collaborate with service owners, IT operations, security teams, and third-party providers to align infrastructure with business needs. Contribute to the evolution of ICAEW's infrastructure strategy, including hosting models, lifecycle management, and automation standards. Candidate Profile Requirements include: Extensive experience in infrastructure architecture and design, particularly in Microsoft-centric environments. Strong understanding of hybrid cloud infrastructure, Azure services, and modern workplace technologies. Familiarity with security, resilience, and operational frameworks (e.g. ISO27001, NIST, ITIL). Experience in agile and traditional delivery models, with the ability to work across project and BAU contexts. Demonstrable experience delivering infrastructure change in complex, regulated environments. Deep knowledge of Microsoft technologies, including Azure (IaaS, PaaS), Microsoft 365, Windows Server, Active Directory, and Intune. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

Modernisation SME - Dynamics London Hybrid Permanent Full time - 35 hours per week £70,000 - £90,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To act as the go-to expert for the Microsoft Dynamics 365 platform at ICAEW, providing deep functional and technical knowledge, supporting delivery teams, enabling business capability, and ensuring platform integrity and performance. The SME partners with Product Owners, Engineers, Business Analysts, and Support teams to optimise the use of Dynamics (e.g. Sales, Customer Service), lead configuration, troubleshoot issues, and shape continuous improvement. This role plays a key part in ensuring the Dynamics platform delivers maximum value while remaining scalable, compliant, and aligned with broader architectural standards Responsibilities include: Serve as the subject matter authority for Microsoft Dynamics 365 modules used across ICAEW, including Sales, Customer Service, and potentially Marketing. Provide hands-on configuration of entities, forms, workflows, business rules, Power Automate flows, and model-driven apps. Investigate and resolve functional and technical issues related to the Dynamics 365 platform, including performance, access, and data synchronisation issues. Work with Integration and Data teams to validate API connections, data mappings, and workflows involving Dynamics 365. Contribute to platform roadmaps, version upgrades, and licensing reviews, working closely with Architecture, Procurement, and Product. Build strong relationships with business users to understand processes, pain points, and improvement opportunities. Candidate Profile Requirements include: Proven experience working with Microsoft Dynamics 365, including functional configuration and user support across Sales, Service, or Marketing modules. Proven experience supporting delivery teams or acting as a platform SME within a CRM or enterprise SaaS environment. Exposure to platform governance, upgrades, licensing, or performance tuning in a complex organisation. Functional expertise in Dynamics 365 - Confident in configuring entities, business rules, forms, views, dashboards, workflows, and security roles. Power Platform knowledge - Experience with Power Automate, Power Apps, and Dataverse. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.

Solution Architect - Microsoft Dynamics CE Milton Keynes Hybrid Permanent Full time - 35 hours £75,000 - £90,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To design and support the delivery of scalable, user-centred solutions on the Microsoft Dynamics 365 Customer Engagement (CE) platform, aligned to ICAEW's strategic goals. This role plays a critical part in enabling efficient and effective member, customer, and stakeholder engagement through CRM capabilities that are secure, integrated, and future-ready. Responsibilities include: Design Dynamics CE solutions that are extensible, modular, and aligned with best practices in configuration-over-customisation. Ensure solutions are user-centric, maintainable, and built to meet ICAEW's business process needs across functions such as membership, sales, customer service, and marketing. Provide architectural oversight across the Dynamics CE lifecycle, ensuring compliance with solution design, security models, and integration standards. Work closely with business and technical stakeholders to capture requirements and align Dynamics CE solutions to ICAEW's service delivery objectives. Help mature ICAEW's Dynamics architecture practice by evolving design patterns, extending reusable assets, and contributing to CRM roadmaps. Identify opportunities to simplify configuration, reduce custom code, and enhance data quality and reporting. Candidate Profile Requirements include: Extensive experience designing and implementing Microsoft Dynamics 365 CE solutions, ideally in membership or professional services environments. Strong understanding of Power Platform capabilities and solution design, including Dataverse. Proven experience with secure, API-led, and cloud-native integration approaches in Azure. Familiarity with DevOps, source control and CI/CD for Dynamics solutions. Experience delivering within agile teams across complex, multi-system environments. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030 strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a AI and Innovation Manager to join our team in Milton Keynes on a permanent basis. This role offers a salary of £65,000 - £80,000 with a hybrid working pattern. To lead ICAEW's AI and innovation agenda by driving discovery, experimentation, and delivery of AI enabled and digital solutions. The AI & Innovation Manager identifies opportunities for both internal facing AI products (to support staff productivity, automation, and insights) and external facing AI products (to support students, members, and firms). The role is responsible for validating return on investment, piloting emerging technologies, and collaborating with Product, UX, and business stakeholders to ensure innovation translates into measurable business and user value. What you will be doing: Identify where AI can be leveraged internally (e.g. automation, knowledge assistants, analytics) and externally (e.g. member facing tools, exam insights, CPD personalisation). Work with business units to map needs, pain points, and opportunities to AI enabled use cases. Evaluate opportunities based on ROI, user value, and feasibility. Facilitate sessions with staff, digital teams, UX specialists, and business stakeholders to capture new ideas and prioritised concepts. Translate ideas into well defined problem statements and value hypotheses. Document and share outputs to shape the digital and innovation roadmap. What you will need: Proven experience in digital innovation, AI, automation, or emerging technology roles. Track record of running discovery workshops, design sprints, or ideation sessions. Experience scoping and running AI pilots/POCs and assessing impact. Experience balancing internal productivity tools and external customer facing digital services. Background in Agile or experimental/delivery focused environments. What you can expect from us We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A generous 9% pension Healthcare cash plan Private Medical Insurance Life assurance at 4x your salary 24 days' holiday, and the option to buy or sell extra days Hybrid working Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

Business Apps Dynamics Technology Lead Milton Keynes Hybrid Permanent Full time - 35 hours per week £65,000 - £85,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To provide technical leadership for ICAEW's Microsoft Dynamics 365 platform, ensuring scalable, secure, and sustainable solutions that support critical business processes and digital transformation goals. The Business Apps Dynamics Technology Leadis responsible for defining the technical architecture and implementation approach for Dynamics 365 solutions (e.g. Sales, Customer Service), mentoring engineers, ensuring alignment with architectural and data standards, and contributing to the strategic evolution of the Dynamics platform. Responsibilities include: Own the end-to-end technical design for Dynamics 365 implementations and enhancements, including data modelling, customisation, integrations, and security configuration. Guide and support development teams on Dynamics 365 configuration, customisation (e.g. JavaScript, Power Automate, Plugins), and Power Platform solutions. Collaborate with Integration and Data teams to ensure Dynamics is well-integrated with surrounding systems (e.g. ERP, web portals, data warehouse). Define and enforce Dynamics 365 development and configuration standards, naming conventions, and release processes. Work closely with Product Owners and Business Analysts to ensure user stories and backlog items are technically sound and delivery-ready. Provide technical coaching to internal developers and external partners working on Dynamics solutions. Candidate Profile Requirements include: Extensive experience in Microsoft Dynamics 365 solution development and configuration, with a recent role in a technical leadership role. Strong background in CRM architecture, Power Platform, and enterprise integration of Dynamics. Experience leading delivery across multiple Dynamics workstreams or modules in complex organisational settings. Dynamics 365 platform expertise - Deep understanding of configuration, customisation, workflows, Power Apps, Power Automate, plugins, and web resources. Solution design and architecture - Ability to define enterprise-scale solutions within Dynamics and across integrated systems. For the full role profile please click the document attached. Why work for us? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect. We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption. Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment. We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030 strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Technology Business Partner join our team in Milton Keynes on a permanent basis. This role offers a salary of £50,000 - £60,000 with a hybrid working pattern. To act as the strategic interface between ICAEW's Technology function and its business units, shaping and articulating technology demand, ensuring alignment to strategic objectives, and enabling the delivery of value-focused, prioritised digital initiatives. This role ensures that technology investment is informed by business outcomes, that stakeholders are engaged from the outset, and that delivery is coordinated across the digital roadmap. The Tech Business Partner plays a critical role in bridging business ambition with technology capability. What you will be doing: Build strong relationships with senior business stakeholders to understand strategic goals, operational pain points, and opportunities for transformation. Translate business needs into clear and structured technology demand, framing problems and opportunities in a way that can be prioritised and delivered. Facilitate discovery and early-stage engagement, working with Innovation, UX, and Product teams to define scope, problem statements, user journeys, and high-level feasibility. Partner with stakeholders to co-create benefit cases and ensure the business context is accurately reflected in digital planning. Work with business leads to define expected outcomes for digital initiatives (e.g., efficiency, revenue, experience). What you will need: Proven experience in a business-facing role within a technology function (e.g., business partnering, product ownership, strategy, consulting, or digital transformation). Proven experience shaping and translating business needs into technology proposals or product strategies. Comfortable working across complex, cross-functional environments with multiple stakeholders and delivery constraints. Familiarity with business case development, benefit tracking, and digital planning processes. Stakeholder engagement and influencing - Able to build trust and credibility at all levels, from operational teams to senior leadership. What you can expect from us We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind: A generous 9% pension Healthcare cash plan Private Medical Insurance Life assurance at 4x your salary 24 days' holiday, and the option to buy or sell extra days Hybrid working Everyday savings through gym discounts, travel loans, and retail perks Enhanced family leave, including up to 6 months on full pay Ongoing wellbeing support, including access to CABA A paid day each year to volunteer for a cause that matters to you It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below. Additional Information We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.

Director of Policy and Public Affairs London Hybrid working meaning two days in the office and three from home. Permanent Full time - 35 hours £120,000pa - £128,000pa depending on experience. Join the ICAEW as Director of Policy and Public Affairs At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Director of Policy and Public Affairs Role Profile The Director of Policy and Public Affairs is responsible for directing and delivering the policy agenda of the ICAEW, ensuring the voice of ICAEW and the accountancy profession is influential in public debate and policymaking. This strategic leadership role oversees all aspects of policy development, public affairs, and parliamentary engagement, supporting ICAEW's ambition within its new strategy Direction 2030 to lead conversations on issues that matter for the profession and business. The Director will be instrumental in helping bridge the gap from traditional technical expertise towards impactful policy influence. The postholder will be proactive in ensuring ICAEW achieves its strategic initiative in engaging with policymakers, parliamentarians, thought leaders and the wider business community, and doing so with a bolder voice. Director of Policy and Public Affairs Responsibilities include: Manage the development of robust, evidence-based policy positions through consultation with members, firms, technical committees, internal technical subject matter experts and external experts. Develop and execute a high-impact public affairs strategy to build the organisation's reputation with political stakeholders, government departments, regulators, and think tanks. Proactively lead ICAEW's engagement with Parliament, including select committees, All-Party Parliamentary Groups, and relevant legislative processes. Act as a senior spokesperson on policy issues, representing the organisation in public forums, media engagements, cross-sector coalitions, and advisory bodies. Work closely with the Chief Policy and Communications Officer to lead, develop, and manage a high-performing team across policy, public affairs, and parliamentary functions. Director of Policy and Public Affairs Candidate Profile Requirements include: Senior-level experience in policy, public affairs, or parliamentary engagement, preferably within a membership organisation, political, regulator, or financial/professional services environment. In-depth understanding of the UK political and policy landscape, including legislative and regulatory processes relevant to accountancy and financial services. Proven ability to influence policy and legislation through high-level advocacy, evidence-led policy development, and strong external networks. Excellent communication skills, with experience representing organisations at senior levels, including to ministers, regulators, and parliamentary committees. Strategic thinker with a track record of delivering outcomes in complex stakeholder environments. For the full role profile please click the document attached. Why work for us as Director of Policy and Public Affairs? We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include: A substantial suite of training and development Flexible working arrangements A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer. Should you wish to apply to this Director of Policy and Public Affairs at te ICAEW, you MUST follow the link below and complete our simple twenty minute application form using a laptop only. Thank you!