Channel Sales Partner Manager - Reading/London/Hybrid 18 month fixed term contract, based on a salary of £82,000 including benefits/Hybrid working, but Reading or London based with some client visits (London) Core details: Enterprise size organisation with partner relationships around AI, Azure and Application Dev tech stack. Public facing role, with Channel Sales grounding, someone confident with strong communication skills. Position will work with customers/partners to enable them to drive business and achieve KPI's. Operationally strong - run reports, check KPI's, able to automate Operations using copilot or the ability to learn this. Someone who can support business plans and priorities convert them into action. Strong business collaborator. Channel Sales Partner Manager role overview: Working within the Global Partner Solutions team, which is a sales organisation accountable for the commercial partner business for a large technical corporation - the mission is to build and sell their cloud applications, services and devices with partners, empowering people, and organizations to achieve more. As a Channel Sales Partner Manager: They are looking for an individual who brings their work ethic, enthusiasm, optimism, and passion for the customer to foster growth and change within their partner ecosystem. You will leverage your challenger mindset, sales management skills, analytical and data handling abilities, and best in class interpersonal abilities to enable us to best support our partners. This opportunity will give you an end to end view of the core business, supporting partners that cover all customer segments and Solution Areas. You will also build relationships with key stakeholders within our partner, helping them to unlock the benefits of their partnership. TYPICAL DAY IN THE ROLE of the Channel Sales Partner Manager: Regular internation with external stakeholders - Alliance Leads and Sales Managers from manager partner organisations. Partner performance and Impact You will be responsible for improving the insights around partner performance. You will utilise internal reporting to create benchmarking, identify actionable insights and empowering us to report on performance against KPIs. You will embrace AI technology (Copilot, Agents) to streamline processes, freeing up time for our team to support partners on strategic initiatives. Partner development and growth You will collaborate closely with our Partner Development Managers and their v-teams to develop partner business plans with the organisations goals and objectives, for managed partners to grow their business. You will work with key stakeholders within our partners (alliance teams and sales leadership), providing insights that will identify opportunities and risks to inform their go to market and co-sell execution tactics. You will facilitate collaboration between partner and their internal sales teams to overcome obstacles, compete, and create proposals to meet consumption and revenue targets. with the partner organization to accelerate performance and execution. You will support Channel Leadership Team in preparing for business reviews, team meetings and projects. CANDIDATE REQUIREMENTS for the Channel Sales Partner Manager: Ability to work in ambiguity, you must be proactive and work on your own initiative to drive impact. Strong analytic/excel/PowerBI skills, must be able to read and interpret data. Experience with Copilot and Agents a plus, but ability to learn this is a must. Experience communicating with proficiency in English (both written and verbal), and an ability to deliver business and technical topics with clarity and accuracy to internal and external stakeholders across all seniorities. Experience of working in a technology company, with knowledge of Microsoft product set preferred. Experience working with services or scale partners to show an understanding of how Scale and Services partners operate. Experience of Microsoft tools and systems a plus. Experience communicating with proficiency in English (both written and verbal), and an ability to deliver business and technical topics with clarity and accuracy to internal and external stakeholders across all seniorities. Must be proactive and work on own initiative. Channel Sales Partner Manager - Reading/London/Hybrid 18 month fixed term contract, based on a salary of £82,000 including benefits/Hybrid working, but Reading or London based with some client visits (London)
Feb 19, 2025
Channel Sales Partner Manager - Reading/London/Hybrid 18 month fixed term contract, based on a salary of £82,000 including benefits/Hybrid working, but Reading or London based with some client visits (London) Core details: Enterprise size organisation with partner relationships around AI, Azure and Application Dev tech stack. Public facing role, with Channel Sales grounding, someone confident with strong communication skills. Position will work with customers/partners to enable them to drive business and achieve KPI's. Operationally strong - run reports, check KPI's, able to automate Operations using copilot or the ability to learn this. Someone who can support business plans and priorities convert them into action. Strong business collaborator. Channel Sales Partner Manager role overview: Working within the Global Partner Solutions team, which is a sales organisation accountable for the commercial partner business for a large technical corporation - the mission is to build and sell their cloud applications, services and devices with partners, empowering people, and organizations to achieve more. As a Channel Sales Partner Manager: They are looking for an individual who brings their work ethic, enthusiasm, optimism, and passion for the customer to foster growth and change within their partner ecosystem. You will leverage your challenger mindset, sales management skills, analytical and data handling abilities, and best in class interpersonal abilities to enable us to best support our partners. This opportunity will give you an end to end view of the core business, supporting partners that cover all customer segments and Solution Areas. You will also build relationships with key stakeholders within our partner, helping them to unlock the benefits of their partnership. TYPICAL DAY IN THE ROLE of the Channel Sales Partner Manager: Regular internation with external stakeholders - Alliance Leads and Sales Managers from manager partner organisations. Partner performance and Impact You will be responsible for improving the insights around partner performance. You will utilise internal reporting to create benchmarking, identify actionable insights and empowering us to report on performance against KPIs. You will embrace AI technology (Copilot, Agents) to streamline processes, freeing up time for our team to support partners on strategic initiatives. Partner development and growth You will collaborate closely with our Partner Development Managers and their v-teams to develop partner business plans with the organisations goals and objectives, for managed partners to grow their business. You will work with key stakeholders within our partners (alliance teams and sales leadership), providing insights that will identify opportunities and risks to inform their go to market and co-sell execution tactics. You will facilitate collaboration between partner and their internal sales teams to overcome obstacles, compete, and create proposals to meet consumption and revenue targets. with the partner organization to accelerate performance and execution. You will support Channel Leadership Team in preparing for business reviews, team meetings and projects. CANDIDATE REQUIREMENTS for the Channel Sales Partner Manager: Ability to work in ambiguity, you must be proactive and work on your own initiative to drive impact. Strong analytic/excel/PowerBI skills, must be able to read and interpret data. Experience with Copilot and Agents a plus, but ability to learn this is a must. Experience communicating with proficiency in English (both written and verbal), and an ability to deliver business and technical topics with clarity and accuracy to internal and external stakeholders across all seniorities. Experience of working in a technology company, with knowledge of Microsoft product set preferred. Experience working with services or scale partners to show an understanding of how Scale and Services partners operate. Experience of Microsoft tools and systems a plus. Experience communicating with proficiency in English (both written and verbal), and an ability to deliver business and technical topics with clarity and accuracy to internal and external stakeholders across all seniorities. Must be proactive and work on own initiative. Channel Sales Partner Manager - Reading/London/Hybrid 18 month fixed term contract, based on a salary of £82,000 including benefits/Hybrid working, but Reading or London based with some client visits (London)
IT Service Asset & Configuration Manager/SACM - Hybrid/WFH/Worthing, West Sussex £55,000 - £60,000 plus excellent benefits, bonus and career opportunities/Worthing based with flexible hybrid working. Job Overview for the IT Service Asset & Configuration Manager/SACM position: As the IT Service Asset & Configuration Manager/SACM you will support the Service Management Centre (SMC) lead and manage the life cycle of the processes that ensure the content and quality of data recorded in the Service Asset and Configuration Management databases (AMDB & CMDB) meet the required standards. You will be responsible for ensuring the organisations processes are fit for purpose and drive continuous improvement activity to deliver increased value from the CMDB. Working collaboratively with other SMC Leads, you will also help to improve process performance and capability through provision of high-quality configuration data. Responsibilities for the IT Service Asset & Configuration Manager/SACM position: This is a crucial role within their IT organisation as you will be responsible for ensuring that all other Service Management processes and technical functions have access to the right data at the right time. You will need to have a focus on developing the companies Service Management using the ServiceNow platform. This role is critical in enabling the IT department to manage and change the organisations systems, network, assets and software based on sound, accurate configuration data all of which reduce risk and impact to the business. The person requirements for the IT Service Asset & Configuration Manager/SACM role and team: You will be joining a supportive and close-knit team; the role is fast paced and can be challenging but this is an opportunity to improve and make a difference. You will be a team player and have an appetite for learning and development. You must be able to build and maintain effective relationships across all levels of the business and be able to influence outcomes while being pragmatic and open to looking at alternatives. Experience required for the IT Service Asset & Configuration Manager/SACM position: You will need to understand how the ServiceNow platform underpins the Service Asset & Configuration Management process and how, in turn, this enables all other processes to operate effectively. This is the key to unlocking the value of ServiceNow. Demonstrable knowledge of the operation and management of a CMDB. Demonstrable knowledge of using ServiceNow. Deep understanding of IT Service Management processes (ITIL) and how Configuration Management underpins these. Extensive experience of working in a Configuration Management lead role. Experience of implementing integrations within ServiceNow platform. ITIL Foundation Certificate. The company and opportunity: It's an exciting time to join us! Big ambitions. Big investment. Big changes. We've a lot to offer IT, analytics and project management professionals. We've already grown tenfold in the past couple of years. Now we're beginning a £100 million transformation programme - and we can't wait for what comes next, as part of an evolution so huge it'll change the way we do things forever. There's a buzz across our business. And IT, analytics and projects are at the heart of it all. There aren't many teams who can say their work is critical to the nation. But it's something we take huge pride in. And it's why we're migrating to leading technology, upgrading networks, replacing vital infrastructure and more. Helping us shape an IT, analytics and project function that's fit for the future, you'll need an appetite for change and bags of ideas. Our people walk the talk too - driven by a passion to improve our communities and environment. IT Service Asset & Configuration Manager/SACM - Hybrid/WFH/Worthing, West Sussex £55,000 - £60,000 plus excellent benefits, bonus and career opportunities/Worthing based with flexible hybrid working
Dec 15, 2022
Full time
IT Service Asset & Configuration Manager/SACM - Hybrid/WFH/Worthing, West Sussex £55,000 - £60,000 plus excellent benefits, bonus and career opportunities/Worthing based with flexible hybrid working. Job Overview for the IT Service Asset & Configuration Manager/SACM position: As the IT Service Asset & Configuration Manager/SACM you will support the Service Management Centre (SMC) lead and manage the life cycle of the processes that ensure the content and quality of data recorded in the Service Asset and Configuration Management databases (AMDB & CMDB) meet the required standards. You will be responsible for ensuring the organisations processes are fit for purpose and drive continuous improvement activity to deliver increased value from the CMDB. Working collaboratively with other SMC Leads, you will also help to improve process performance and capability through provision of high-quality configuration data. Responsibilities for the IT Service Asset & Configuration Manager/SACM position: This is a crucial role within their IT organisation as you will be responsible for ensuring that all other Service Management processes and technical functions have access to the right data at the right time. You will need to have a focus on developing the companies Service Management using the ServiceNow platform. This role is critical in enabling the IT department to manage and change the organisations systems, network, assets and software based on sound, accurate configuration data all of which reduce risk and impact to the business. The person requirements for the IT Service Asset & Configuration Manager/SACM role and team: You will be joining a supportive and close-knit team; the role is fast paced and can be challenging but this is an opportunity to improve and make a difference. You will be a team player and have an appetite for learning and development. You must be able to build and maintain effective relationships across all levels of the business and be able to influence outcomes while being pragmatic and open to looking at alternatives. Experience required for the IT Service Asset & Configuration Manager/SACM position: You will need to understand how the ServiceNow platform underpins the Service Asset & Configuration Management process and how, in turn, this enables all other processes to operate effectively. This is the key to unlocking the value of ServiceNow. Demonstrable knowledge of the operation and management of a CMDB. Demonstrable knowledge of using ServiceNow. Deep understanding of IT Service Management processes (ITIL) and how Configuration Management underpins these. Extensive experience of working in a Configuration Management lead role. Experience of implementing integrations within ServiceNow platform. ITIL Foundation Certificate. The company and opportunity: It's an exciting time to join us! Big ambitions. Big investment. Big changes. We've a lot to offer IT, analytics and project management professionals. We've already grown tenfold in the past couple of years. Now we're beginning a £100 million transformation programme - and we can't wait for what comes next, as part of an evolution so huge it'll change the way we do things forever. There's a buzz across our business. And IT, analytics and projects are at the heart of it all. There aren't many teams who can say their work is critical to the nation. But it's something we take huge pride in. And it's why we're migrating to leading technology, upgrading networks, replacing vital infrastructure and more. Helping us shape an IT, analytics and project function that's fit for the future, you'll need an appetite for change and bags of ideas. Our people walk the talk too - driven by a passion to improve our communities and environment. IT Service Asset & Configuration Manager/SACM - Hybrid/WFH/Worthing, West Sussex £55,000 - £60,000 plus excellent benefits, bonus and career opportunities/Worthing based with flexible hybrid working
REAL Technical Solutions Limited
Bristol, Somerset
Mobile Cloud Operations Engineer - Bristol Bristol, with some UK travel/£63,000 to £68,000 plus amazing benefits, bonus and career opportunities My client a global brand and leading telecoms organisation seek a specialist, Mobile Cloud Core Solution Reliability Engineer or Mobile Cloud Operations Engineer, to provide 2nd/3rd line support of the Mobile Cloud Core estate in the Mobile Cloud Core Operations team. Mobile Cloud Core Operations are accountable for the smooth and cost effective running of the mobile cloud core network and its associated services. Team members support incident, change & problem management as well as project related work. Core experience required for the Mobile Cloud Operations Engineer position: Come from a Mobile Cloud Core background within the telecoms Industry. Excellent understanding of the Containerisation, Kubernetes, Juniper SDN and Openstack environments. Be conversant with virtual network tenant technologies. Receiving Security scan report results and Implementing highlighted patches using change management. Ensuring patches/changes have been tested (nonproduction and by vendor). Keeping audit of teams hardware and licencing details. Other experience required for the Mobile Cloud Operations Engineer position: Technical Certification and training within the Network Cloud technologies. Exposure to system performance, diagnosis and investigations. Kubernetes, Juniper and Openstack vendor led training accreditation. Use of OSS tools to support performance related issues. Experience of dealing with 3rd party vendor support. Experience in Scripting languages (eg Bash & Perl). Exposure to Virtual technologies (ESX and ESXi). System patching tools. Windows Active Directory and LDAP. Integrate Servers with Centralised syslog management tools (eg Siem). You will be responsible for specifying, building, securing and supporting environments that enable subscriber services to function within a mobile phone cloud core network. You will have both the technical skills and proven experience to support the following areas: System Administration. Primarily Ericsson Packet Core Gateway and Oracle Pre-Pay Control Function software. Good knowledge of Security Vulnerabilities across the IT industry and experience of Security Hardening strategy and practice. Driving best practice in Data Security concepts and protection systems. Administrative tasks - monitoring, backups, user admin, vulnerability scanning. Provide 2nd/3rd line support of the Mobile Cloud Packet Core estate. Mobile Cloud Operations Engineer - Bristol Bristol, with some UK travel/£63,000 to £68,000 plus amazing benefits, bonus and career opportunities
Dec 07, 2021
Full time
Mobile Cloud Operations Engineer - Bristol Bristol, with some UK travel/£63,000 to £68,000 plus amazing benefits, bonus and career opportunities My client a global brand and leading telecoms organisation seek a specialist, Mobile Cloud Core Solution Reliability Engineer or Mobile Cloud Operations Engineer, to provide 2nd/3rd line support of the Mobile Cloud Core estate in the Mobile Cloud Core Operations team. Mobile Cloud Core Operations are accountable for the smooth and cost effective running of the mobile cloud core network and its associated services. Team members support incident, change & problem management as well as project related work. Core experience required for the Mobile Cloud Operations Engineer position: Come from a Mobile Cloud Core background within the telecoms Industry. Excellent understanding of the Containerisation, Kubernetes, Juniper SDN and Openstack environments. Be conversant with virtual network tenant technologies. Receiving Security scan report results and Implementing highlighted patches using change management. Ensuring patches/changes have been tested (nonproduction and by vendor). Keeping audit of teams hardware and licencing details. Other experience required for the Mobile Cloud Operations Engineer position: Technical Certification and training within the Network Cloud technologies. Exposure to system performance, diagnosis and investigations. Kubernetes, Juniper and Openstack vendor led training accreditation. Use of OSS tools to support performance related issues. Experience of dealing with 3rd party vendor support. Experience in Scripting languages (eg Bash & Perl). Exposure to Virtual technologies (ESX and ESXi). System patching tools. Windows Active Directory and LDAP. Integrate Servers with Centralised syslog management tools (eg Siem). You will be responsible for specifying, building, securing and supporting environments that enable subscriber services to function within a mobile phone cloud core network. You will have both the technical skills and proven experience to support the following areas: System Administration. Primarily Ericsson Packet Core Gateway and Oracle Pre-Pay Control Function software. Good knowledge of Security Vulnerabilities across the IT industry and experience of Security Hardening strategy and practice. Driving best practice in Data Security concepts and protection systems. Administrative tasks - monitoring, backups, user admin, vulnerability scanning. Provide 2nd/3rd line support of the Mobile Cloud Packet Core estate. Mobile Cloud Operations Engineer - Bristol Bristol, with some UK travel/£63,000 to £68,000 plus amazing benefits, bonus and career opportunities
REAL Technical Solutions Limited
Manchester, Lancashire
Lead Global Cloud Solutions Engineer - Manchester £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Manchester Responsible for the designing, building, testing and putting in service of the Cloud Contact Avaya. This role also includes 4th level support, Low Level Designs, Software management and Build for the CCA platform (live and models). Occasional engagement with the senior leadership teams, internal and external stakeholders and vendors/suppliers. Providing coaching and training and support to all new members of the Global Cloud Solutions team and supporting less experienced engineers. Participation in the resolution of complex faults and outages on the Global Cloud platforms. Duties as the Lead Global Cloud Solutions Engineer: Responsible for the design and implementation and support of the new CCA platforms. Actively participates in the decision making related to new implementations, expansions and upgrades. Acts as interface between the GCS and Enterprise when developing new product solutions. Operations support of the test platforms. Service provision and Go live for CCA customers/CR's. Interface to other platform teams for in-life support and delivery. In-life platform management - upgrades, patches etc. NVT of Global Cloud CCA platform. Customer consultancy work: Working with customers to understand their business needs and designing/Implementing solutions. Coaching & Upskilling of other Team members in my areas of expertise to allow effective delegation and workload sharing. Your role as the Lead Global Cloud Solutions Engineer: The team plan, design, develop, test, maintain, support and deliver Cloud Contact platforms and services, underpinning the Global Services cross-portfolio strategy and the Cloud Contact product family. You will support multinational customers to utilise cloud technologies to maximise their business performance and to provide excellent customer experience. As a Lead Engineer you are in charge of designing and implementing complex solutions for existing and new customers, which requires a wide range of skills and abilities and knowledge of various technologies. You will also project manage new implementations and upgrades of the existing platforms (hardware builds, extensions and software upgrades). On a day to day basis you will set priorities, drive deadlines and ensure that the projects you oversee are all completed on time. You will also utilise your extensive technical experience to provide training, knowledge sharing, problem solving and to ratify designs. Skills and experience required for the Lead Global Cloud Solutions Engineer: Ideally have 20+ years' experience in Global Telecommunications and IT. Degree level qualification in Computer Science or other relevant qualification. High level of technical understanding and practical design and implementation experience of the following: Avaya contact centre technologies, preferably hosted solution. Microsoft technologies (Windows Server, SQL, Active Directory, Exchange). Cloud Virtualisation technologies (VMware). IP architecture and implementation (WAN+LAN). Linux. Voice Over IP technologies (SIP). IP and Server security technologies. Storage Area Networking (SAN). Cisco and HP hardware configuration. In depth knowledge of the CCA product and its features. Architectural design experience across a complex global cloud data and telephony network. ALP - Voice Bronze. ALP - Voice CC solutions professional Silver. Experience in managing complex workloads to time constraints. Experience in project managing people from multiple teams. Any security clearance is a bonus. Lead Global Cloud Solutions Engineer - Manchester £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Manchester
Dec 07, 2021
Full time
Lead Global Cloud Solutions Engineer - Manchester £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Manchester Responsible for the designing, building, testing and putting in service of the Cloud Contact Avaya. This role also includes 4th level support, Low Level Designs, Software management and Build for the CCA platform (live and models). Occasional engagement with the senior leadership teams, internal and external stakeholders and vendors/suppliers. Providing coaching and training and support to all new members of the Global Cloud Solutions team and supporting less experienced engineers. Participation in the resolution of complex faults and outages on the Global Cloud platforms. Duties as the Lead Global Cloud Solutions Engineer: Responsible for the design and implementation and support of the new CCA platforms. Actively participates in the decision making related to new implementations, expansions and upgrades. Acts as interface between the GCS and Enterprise when developing new product solutions. Operations support of the test platforms. Service provision and Go live for CCA customers/CR's. Interface to other platform teams for in-life support and delivery. In-life platform management - upgrades, patches etc. NVT of Global Cloud CCA platform. Customer consultancy work: Working with customers to understand their business needs and designing/Implementing solutions. Coaching & Upskilling of other Team members in my areas of expertise to allow effective delegation and workload sharing. Your role as the Lead Global Cloud Solutions Engineer: The team plan, design, develop, test, maintain, support and deliver Cloud Contact platforms and services, underpinning the Global Services cross-portfolio strategy and the Cloud Contact product family. You will support multinational customers to utilise cloud technologies to maximise their business performance and to provide excellent customer experience. As a Lead Engineer you are in charge of designing and implementing complex solutions for existing and new customers, which requires a wide range of skills and abilities and knowledge of various technologies. You will also project manage new implementations and upgrades of the existing platforms (hardware builds, extensions and software upgrades). On a day to day basis you will set priorities, drive deadlines and ensure that the projects you oversee are all completed on time. You will also utilise your extensive technical experience to provide training, knowledge sharing, problem solving and to ratify designs. Skills and experience required for the Lead Global Cloud Solutions Engineer: Ideally have 20+ years' experience in Global Telecommunications and IT. Degree level qualification in Computer Science or other relevant qualification. High level of technical understanding and practical design and implementation experience of the following: Avaya contact centre technologies, preferably hosted solution. Microsoft technologies (Windows Server, SQL, Active Directory, Exchange). Cloud Virtualisation technologies (VMware). IP architecture and implementation (WAN+LAN). Linux. Voice Over IP technologies (SIP). IP and Server security technologies. Storage Area Networking (SAN). Cisco and HP hardware configuration. In depth knowledge of the CCA product and its features. Architectural design experience across a complex global cloud data and telephony network. ALP - Voice Bronze. ALP - Voice CC solutions professional Silver. Experience in managing complex workloads to time constraints. Experience in project managing people from multiple teams. Any security clearance is a bonus. Lead Global Cloud Solutions Engineer - Manchester £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Manchester
Lead Global Cloud Solutions Engineer - Birmingham £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Birmingham Responsible for the designing, building, testing and putting in service of the Cloud Contact Avaya. This role also includes 4th level support, Low Level Designs, Software management and Build for the CCA platform (live and models). Occasional engagement with the senior leadership teams, internal and external stakeholders and vendors/suppliers. Providing coaching and training and support to all new members of the Global Cloud Solutions team and supporting less experienced engineers. Participation in the resolution of complex faults and outages on the Global Cloud platforms. Duties as the Lead Global Cloud Solutions Engineer: Responsible for the design and implementation and support of the new CCA platforms. Actively participates in the decision making related to new implementations, expansions and upgrades. Acts as interface between the GCS and Enterprise when developing new product solutions. Operations support of the test platforms. Service provision and Go live for CCA customers/CR's. Interface to other platform teams for in-life support and delivery. In-life platform management - upgrades, patches etc. NVT of Global Cloud CCA platform. Customer consultancy work: Working with customers to understand their business needs and designing/Implementing solutions. Coaching & Upskilling of other Team members in my areas of expertise to allow effective delegation and workload sharing. Your role as the Lead Global Cloud Solutions Engineer: The team plan, design, develop, test, maintain, support and deliver Cloud Contact platforms and services, underpinning the Global Services cross-portfolio strategy and the Cloud Contact product family. You will support multinational customers to utilise cloud technologies to maximise their business performance and to provide excellent customer experience. As a Lead Engineer you are in charge of designing and implementing complex solutions for existing and new customers, which requires a wide range of skills and abilities and knowledge of various technologies. You will also project manage new implementations and upgrades of the existing platforms (hardware builds, extensions and software upgrades). On a day to day basis you will set priorities, drive deadlines and ensure that the projects you oversee are all completed on time. You will also utilise your extensive technical experience to provide training, knowledge sharing, problem solving and to ratify designs. Skills and experience required for the Lead Global Cloud Solutions Engineer: Ideally have 20+ years' experience in Global Telecommunications and IT. Degree level qualification in Computer Science or other relevant qualification. High level of technical understanding and practical design and implementation experience of the following: Avaya contact centre technologies, preferably hosted solution. Microsoft technologies (Windows Server, SQL, Active Directory, Exchange). Cloud Virtualisation technologies (VMware). IP architecture and implementation (WAN+LAN). Linux. Voice Over IP technologies (SIP). IP and Server security technologies. Storage Area Networking (SAN). Cisco and HP hardware configuration. In depth knowledge of the CCA product and its features. Architectural design experience across a complex global cloud data and telephony network. ALP - Voice Bronze. ALP - Voice CC solutions professional Silver. Experience in managing complex workloads to time constraints. Experience in project managing people from multiple teams. Any security clearance is a bonus. Lead Global Cloud Solutions Engineer - Birmingham £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Birmingham
Dec 07, 2021
Full time
Lead Global Cloud Solutions Engineer - Birmingham £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Birmingham Responsible for the designing, building, testing and putting in service of the Cloud Contact Avaya. This role also includes 4th level support, Low Level Designs, Software management and Build for the CCA platform (live and models). Occasional engagement with the senior leadership teams, internal and external stakeholders and vendors/suppliers. Providing coaching and training and support to all new members of the Global Cloud Solutions team and supporting less experienced engineers. Participation in the resolution of complex faults and outages on the Global Cloud platforms. Duties as the Lead Global Cloud Solutions Engineer: Responsible for the design and implementation and support of the new CCA platforms. Actively participates in the decision making related to new implementations, expansions and upgrades. Acts as interface between the GCS and Enterprise when developing new product solutions. Operations support of the test platforms. Service provision and Go live for CCA customers/CR's. Interface to other platform teams for in-life support and delivery. In-life platform management - upgrades, patches etc. NVT of Global Cloud CCA platform. Customer consultancy work: Working with customers to understand their business needs and designing/Implementing solutions. Coaching & Upskilling of other Team members in my areas of expertise to allow effective delegation and workload sharing. Your role as the Lead Global Cloud Solutions Engineer: The team plan, design, develop, test, maintain, support and deliver Cloud Contact platforms and services, underpinning the Global Services cross-portfolio strategy and the Cloud Contact product family. You will support multinational customers to utilise cloud technologies to maximise their business performance and to provide excellent customer experience. As a Lead Engineer you are in charge of designing and implementing complex solutions for existing and new customers, which requires a wide range of skills and abilities and knowledge of various technologies. You will also project manage new implementations and upgrades of the existing platforms (hardware builds, extensions and software upgrades). On a day to day basis you will set priorities, drive deadlines and ensure that the projects you oversee are all completed on time. You will also utilise your extensive technical experience to provide training, knowledge sharing, problem solving and to ratify designs. Skills and experience required for the Lead Global Cloud Solutions Engineer: Ideally have 20+ years' experience in Global Telecommunications and IT. Degree level qualification in Computer Science or other relevant qualification. High level of technical understanding and practical design and implementation experience of the following: Avaya contact centre technologies, preferably hosted solution. Microsoft technologies (Windows Server, SQL, Active Directory, Exchange). Cloud Virtualisation technologies (VMware). IP architecture and implementation (WAN+LAN). Linux. Voice Over IP technologies (SIP). IP and Server security technologies. Storage Area Networking (SAN). Cisco and HP hardware configuration. In depth knowledge of the CCA product and its features. Architectural design experience across a complex global cloud data and telephony network. ALP - Voice Bronze. ALP - Voice CC solutions professional Silver. Experience in managing complex workloads to time constraints. Experience in project managing people from multiple teams. Any security clearance is a bonus. Lead Global Cloud Solutions Engineer - Birmingham £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Birmingham
Lead Global Cloud Solutions Engineer - Ipswich £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Ipswich Responsible for the designing, building, testing and putting in service of the Cloud Contact Avaya. This role also includes 4th level support, Low Level Designs, Software management and Build for the CCA platform (live and models). Occasional engagement with the senior leadership teams, internal and external stakeholders and vendors/suppliers. Providing coaching and training and support to all new members of the Global Cloud Solutions team and supporting less experienced engineers. Participation in the resolution of complex faults and outages on the Global Cloud platforms. Duties as the Lead Global Cloud Solutions Engineer: Responsible for the design and implementation and support of the new CCA platforms. Actively participates in the decision making related to new implementations, expansions and upgrades. Acts as interface between the GCS and Enterprise when developing new product solutions. Operations support of the test platforms. Service provision and Go live for CCA customers/CR's. Interface to other platform teams for in-life support and delivery. In-life platform management - upgrades, patches etc. NVT of Global Cloud CCA platform. Customer consultancy work: Working with customers to understand their business needs and designing/Implementing solutions. Coaching & Upskilling of other Team members in my areas of expertise to allow effective delegation and workload sharing. Your role as the Lead Global Cloud Solutions Engineer: The team plan, design, develop, test, maintain, support and deliver Cloud Contact platforms and services, underpinning the Global Services cross-portfolio strategy and the Cloud Contact product family. You will support multinational customers to utilise cloud technologies to maximise their business performance and to provide excellent customer experience. As a Lead Engineer you are in charge of designing and implementing complex solutions for existing and new customers, which requires a wide range of skills and abilities and knowledge of various technologies. You will also project manage new implementations and upgrades of the existing platforms (hardware builds, extensions and software upgrades). On a day to day basis you will set priorities, drive deadlines and ensure that the projects you oversee are all completed on time. You will also utilise your extensive technical experience to provide training, knowledge sharing, problem solving and to ratify designs. Skills and experience required for the Lead Global Cloud Solutions Engineer: Ideally have 20+ years' experience in Global Telecommunications and IT. Degree level qualification in Computer Science or other relevant qualification. High level of technical understanding and practical design and implementation experience of the following: Avaya contact centre technologies, preferably hosted solution. Microsoft technologies (Windows Server, SQL, Active Directory, Exchange). Cloud Virtualisation technologies (VMware). IP architecture and implementation (WAN+LAN). Linux. Voice Over IP technologies (SIP). IP and Server security technologies. Storage Area Networking (SAN). Cisco and HP hardware configuration In depth knowledge of the CCA product and its features. Architectural design experience across a complex global cloud data and telephony network. ALP - Voice Bronze. ALP - Voice CC solutions professional Silver. Experience in managing complex workloads to time constraints. Experience in project managing people from multiple teams. Any security clearance is a bonus. Lead Global Cloud Solutions Engineer - Ipswich £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Ipswich
Dec 07, 2021
Full time
Lead Global Cloud Solutions Engineer - Ipswich £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Ipswich Responsible for the designing, building, testing and putting in service of the Cloud Contact Avaya. This role also includes 4th level support, Low Level Designs, Software management and Build for the CCA platform (live and models). Occasional engagement with the senior leadership teams, internal and external stakeholders and vendors/suppliers. Providing coaching and training and support to all new members of the Global Cloud Solutions team and supporting less experienced engineers. Participation in the resolution of complex faults and outages on the Global Cloud platforms. Duties as the Lead Global Cloud Solutions Engineer: Responsible for the design and implementation and support of the new CCA platforms. Actively participates in the decision making related to new implementations, expansions and upgrades. Acts as interface between the GCS and Enterprise when developing new product solutions. Operations support of the test platforms. Service provision and Go live for CCA customers/CR's. Interface to other platform teams for in-life support and delivery. In-life platform management - upgrades, patches etc. NVT of Global Cloud CCA platform. Customer consultancy work: Working with customers to understand their business needs and designing/Implementing solutions. Coaching & Upskilling of other Team members in my areas of expertise to allow effective delegation and workload sharing. Your role as the Lead Global Cloud Solutions Engineer: The team plan, design, develop, test, maintain, support and deliver Cloud Contact platforms and services, underpinning the Global Services cross-portfolio strategy and the Cloud Contact product family. You will support multinational customers to utilise cloud technologies to maximise their business performance and to provide excellent customer experience. As a Lead Engineer you are in charge of designing and implementing complex solutions for existing and new customers, which requires a wide range of skills and abilities and knowledge of various technologies. You will also project manage new implementations and upgrades of the existing platforms (hardware builds, extensions and software upgrades). On a day to day basis you will set priorities, drive deadlines and ensure that the projects you oversee are all completed on time. You will also utilise your extensive technical experience to provide training, knowledge sharing, problem solving and to ratify designs. Skills and experience required for the Lead Global Cloud Solutions Engineer: Ideally have 20+ years' experience in Global Telecommunications and IT. Degree level qualification in Computer Science or other relevant qualification. High level of technical understanding and practical design and implementation experience of the following: Avaya contact centre technologies, preferably hosted solution. Microsoft technologies (Windows Server, SQL, Active Directory, Exchange). Cloud Virtualisation technologies (VMware). IP architecture and implementation (WAN+LAN). Linux. Voice Over IP technologies (SIP). IP and Server security technologies. Storage Area Networking (SAN). Cisco and HP hardware configuration In depth knowledge of the CCA product and its features. Architectural design experience across a complex global cloud data and telephony network. ALP - Voice Bronze. ALP - Voice CC solutions professional Silver. Experience in managing complex workloads to time constraints. Experience in project managing people from multiple teams. Any security clearance is a bonus. Lead Global Cloud Solutions Engineer - Ipswich £63,000 to £68,000 plus amazing benefits, bonus and career opportunities/Ipswich
Marketing Manager/Executive - Cybersecurity - Hybrid -Berks (2/3 days in the office) £38,000 - £45,000, plus excellent benefits and Share Options Dynamic, hands-on and experienced Marketing Manager/Executive needed to join market leading, fast-paced, dynamic start-up company in IT security industry. Highly motivated and well-rounded Marketing Manager required to join a small, friendly, and talented team in this hybrid working role, with a mixture of working from home and office-based working from HQ in Berkshire - a new serviced office with great benefits. The role is Global, focus on UK/EMEA, North America, Corporate and Field marketing, reporting to the CEO directly, and work closely with the Bus Dev/Sales VP's. You'll own and implement the marketing strategy, planning and campaigns for EMEA and North America. With a strong focus on demand and lead generation to fuel sales pipeline SQLs and ultimately generate revenue for market leading IoT security platform. Key Responsibilities for the Marketing Manager/Executive: Partner with the EMEA and North America sales teams to develop go-to-market plans. Manage the full marketing mix of activities that create demand and generate pipeline. Track results of marketing activities, ensuring appropriate lead routing and sales follow-ups happen in a timely manner. Measure marketing results from a lead (MQL, SQL) perspective, and adjust the marketing mix as needed. Desired Skills & Experience for the Marketing Manager/Executive: 5+ years + experience in a B2B marketing role within IT/IoT/cybersecurity/SaaS. Copywriting for corporate communications eg press releases, newsletters. Event planning and execution (physical and digital). Social media marketing, in particular LinkedIn and Twitter. Experience using marketing automation systems (preferably HubSpot). Planning and executing partner marketing campaigns. Strong attention to detail, highly organized and able to juggle multiple priorities at once . Adobe Creative Suite eg Photoshop, InDesign, Illustrator. Strong verbal and written communication, including PowerPoint and presentation skills. Work with Industry Analyst leaders. Marketing Manager/Executive - Cybersecurity - Hybrid - Berks (2/3 days in the office) £38,000 - £45,000, plus excellent benefits and Share Options
Dec 07, 2021
Full time
Marketing Manager/Executive - Cybersecurity - Hybrid -Berks (2/3 days in the office) £38,000 - £45,000, plus excellent benefits and Share Options Dynamic, hands-on and experienced Marketing Manager/Executive needed to join market leading, fast-paced, dynamic start-up company in IT security industry. Highly motivated and well-rounded Marketing Manager required to join a small, friendly, and talented team in this hybrid working role, with a mixture of working from home and office-based working from HQ in Berkshire - a new serviced office with great benefits. The role is Global, focus on UK/EMEA, North America, Corporate and Field marketing, reporting to the CEO directly, and work closely with the Bus Dev/Sales VP's. You'll own and implement the marketing strategy, planning and campaigns for EMEA and North America. With a strong focus on demand and lead generation to fuel sales pipeline SQLs and ultimately generate revenue for market leading IoT security platform. Key Responsibilities for the Marketing Manager/Executive: Partner with the EMEA and North America sales teams to develop go-to-market plans. Manage the full marketing mix of activities that create demand and generate pipeline. Track results of marketing activities, ensuring appropriate lead routing and sales follow-ups happen in a timely manner. Measure marketing results from a lead (MQL, SQL) perspective, and adjust the marketing mix as needed. Desired Skills & Experience for the Marketing Manager/Executive: 5+ years + experience in a B2B marketing role within IT/IoT/cybersecurity/SaaS. Copywriting for corporate communications eg press releases, newsletters. Event planning and execution (physical and digital). Social media marketing, in particular LinkedIn and Twitter. Experience using marketing automation systems (preferably HubSpot). Planning and executing partner marketing campaigns. Strong attention to detail, highly organized and able to juggle multiple priorities at once . Adobe Creative Suite eg Photoshop, InDesign, Illustrator. Strong verbal and written communication, including PowerPoint and presentation skills. Work with Industry Analyst leaders. Marketing Manager/Executive - Cybersecurity - Hybrid - Berks (2/3 days in the office) £38,000 - £45,000, plus excellent benefits and Share Options
GIS Solutions Architect - Worthing, West Sussex/Remote/WFH 6 months rolling contract/£650 per day (OUTSIDE IR35)/based in Worthing with some remote working, but still require to be in the office My client a leading technology strong professional services company seek an experienced Solution Architect with specific experience of working with GIS/Geospatial Information Systems. You will provide solutions consultancy services to support the delivery of IT Solutions Delivery within the Applications - GIS/Geospatial Information Systems arena. Duties and responsibilities for the GIS Solutions Architect: Provide architectural oversight and support for the application environment. To meet and maintain required Non-Functional Requirements and future needs including Capacity planning, availability, performance, house-keeping, monitoring. Leading technical teams as appropriate in application development/support activity. Maintaining Functional and Non-Functional Requirements. Architecting new IT Solutions as required. Liaising with 3rd party product providers to understand future enhancements, product roadmaps, new developments and communicate as required to business, user and IT Stakeholders. Documenting solution architecture. Assist in deploying applications to internal and external customer facing environments. Coaching the application support and infrastructure support teams. Analysing and recommending service quality improvement activities. Assist in other solutioning activities as required by the Technical Design Authority function. Essential knowledge/Experience required for the GIS Solutions Architect: Technical knowledge and experience of GIS Solutions and associated tools. ESRI experience (specific to Water industry). Relevant technical experience managing, developing and upgrading applications, within application/solution design. Strong technical aptitude. Experience with Business Process Analysis. Experience of end-to-end application solution architecture/design methods and patterns for example design in areas such as COTS, Web/Digital, operational technologies, Back Office and Front Office. Architecture of medium complexity enterprise solutions. Additional knowledge required for the GIS Solutions Architect: Experience in a range of application development languages. Experience in application integration using services-oriented and/or Middleware approaches. Experience in database technologies (eg Oracle, DB2, SQL Server). Experience with working with external 3rd party product providers. Experience in deployment of applications into hosted/data centre environments and associated configuration of application and infrastructure. Ideally have exposure or experience in ITIL. GIS Solutions Architect - Worthing, West Sussex/Remote/WFH 6 months rolling contract/£650 per day (OUTSIDE IR35)/based in Worthing with some remote working, but still require to be in the office
Dec 02, 2021
Contractor
GIS Solutions Architect - Worthing, West Sussex/Remote/WFH 6 months rolling contract/£650 per day (OUTSIDE IR35)/based in Worthing with some remote working, but still require to be in the office My client a leading technology strong professional services company seek an experienced Solution Architect with specific experience of working with GIS/Geospatial Information Systems. You will provide solutions consultancy services to support the delivery of IT Solutions Delivery within the Applications - GIS/Geospatial Information Systems arena. Duties and responsibilities for the GIS Solutions Architect: Provide architectural oversight and support for the application environment. To meet and maintain required Non-Functional Requirements and future needs including Capacity planning, availability, performance, house-keeping, monitoring. Leading technical teams as appropriate in application development/support activity. Maintaining Functional and Non-Functional Requirements. Architecting new IT Solutions as required. Liaising with 3rd party product providers to understand future enhancements, product roadmaps, new developments and communicate as required to business, user and IT Stakeholders. Documenting solution architecture. Assist in deploying applications to internal and external customer facing environments. Coaching the application support and infrastructure support teams. Analysing and recommending service quality improvement activities. Assist in other solutioning activities as required by the Technical Design Authority function. Essential knowledge/Experience required for the GIS Solutions Architect: Technical knowledge and experience of GIS Solutions and associated tools. ESRI experience (specific to Water industry). Relevant technical experience managing, developing and upgrading applications, within application/solution design. Strong technical aptitude. Experience with Business Process Analysis. Experience of end-to-end application solution architecture/design methods and patterns for example design in areas such as COTS, Web/Digital, operational technologies, Back Office and Front Office. Architecture of medium complexity enterprise solutions. Additional knowledge required for the GIS Solutions Architect: Experience in a range of application development languages. Experience in application integration using services-oriented and/or Middleware approaches. Experience in database technologies (eg Oracle, DB2, SQL Server). Experience with working with external 3rd party product providers. Experience in deployment of applications into hosted/data centre environments and associated configuration of application and infrastructure. Ideally have exposure or experience in ITIL. GIS Solutions Architect - Worthing, West Sussex/Remote/WFH 6 months rolling contract/£650 per day (OUTSIDE IR35)/based in Worthing with some remote working, but still require to be in the office
IT Change & Transition Manager/Head of Service Transition - Worthing/WFH Options £60,000 - £65,000 plus excellent benefits, bonus and career opportunities/Based Worthing, West Sussex with WFH opportunities This role will start out as mainly remote, but will soon move to 2 days per week, so location of the successful person would need to be within a commutable distance from Worthing, even if just for the 2 days per week. Key influences: IT Change Management. ITIL. Process Manager. Service Delivery Manager. People Management. Service Transition Manager. My client a leading technology strong professional services company is seek a robust and experienced IT Change & Transition Manager/Head of Service Transition with a good working knowledge of IT Change Management, Process Management, Service Management and Service Transition, to manage a team of Service Transition Managers and work alongside project/programme management teams to ensure best practice and service transition excellence. As the IT Change & Transition Manager/Head of Service Transition you will be responsible for: Leading and managing the Service Transition Management Team. The governance and quality of Service Transition Management and Acceptance into Service (AIS) process through its service life cycle. Implementing the strategic direction for Service Transition set by the Service Delivery Management Manager. The implementation of Service Transition and Acceptance into Service best practice, processes and procedures. Scope of the IT Change & Transition Manager/Head of Service Transition position: Work closely with Architecture, IT Services, Programme Governance and Business Partners to determine whether a potential project should go through the AIS process. Maintains Service Transition Management resource utilisation and demand, allocating existing resources to suitable transition projects and identifying where recruitment of temporary resource is required, profiling Service Transition Management resource type and recruiting/flexing as necessary. Responsible for end to end Service Transition policy, process and procedures ensuring review and revision in line with IT Strategy, roadmap and governances. Provides expert guidance on the Service Transition process to Programme/Project Managers and the wider Service Delivery Management Team. Service Transition Specialist across IT Projects/Programmes and Service Delivery Management team; Advocates for Service Delivery Management. Additional scope of the IT Change & Transition Manager/Head of Service Transition position: Undertaking the role of Service Transition Specialist when necessary for more complex Transition projects/programmes - Ensures clarity on the division of responsibilities for service components ensuring there are no gaps in the provision of the full end to end service. Responsible for Continual Service Improvement Initiatives within Service Transition Management discipline and processes by identifying and leading initiatives to drive continuous improvement whilst protecting the integrity of transitioning services. Experience required for the IT Change & Transition Manager/Head of Service Transition role: ITIL Manager/Expert - minimum of a strong working knowledge. Senior Service Transition Management/Specialist experience. Strong leadership and people management skills, particularly within a Service Delivery Management/Transition team. Experience in executing process development and change. Strong interpersonal skills, with an ability to exercise good judgement to find solutions - respecting process, but focussing on outcomes. Very thorough, with excellent attention to detail and an understanding of the importance of quality within a professional services organisation. Very strong time management and planning skills, proactively identifying, escalating. Positive, flexible and adaptable with a can-do' attitude to overcoming challenges in a demanding delivery environment. Ability to use understanding of the different communication channels and formats to effectively engage with various audiences, adapting approach where required. Understanding how current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be identified. Significant experience in Senior IT Service management discipline(s) and working with service level performance management. The individual must be comfortable with objectively challenging and convincing their peers, superiors and reports to ensure adherence to agreed quality standards (this equally applies to 3rd party suppliers). Ability to work effectively under pressure in a collaborative environment with other service and technical disciplines with demanding priorities. Experienced in building and maintaining long term relationships with relevant stakeholders building trust with new audiences to ensure they are included in critical service discussions. Project Management qualification and delivery experience - nice to have. IT Change & Transition Manager/Head of Service Transition - Worthing/WFH Options £60,000 - £65,000 plus excellent benefits, bonus and career opportunities/Based Worthing, West Sussex with WFH opportunities
Dec 02, 2021
Full time
IT Change & Transition Manager/Head of Service Transition - Worthing/WFH Options £60,000 - £65,000 plus excellent benefits, bonus and career opportunities/Based Worthing, West Sussex with WFH opportunities This role will start out as mainly remote, but will soon move to 2 days per week, so location of the successful person would need to be within a commutable distance from Worthing, even if just for the 2 days per week. Key influences: IT Change Management. ITIL. Process Manager. Service Delivery Manager. People Management. Service Transition Manager. My client a leading technology strong professional services company is seek a robust and experienced IT Change & Transition Manager/Head of Service Transition with a good working knowledge of IT Change Management, Process Management, Service Management and Service Transition, to manage a team of Service Transition Managers and work alongside project/programme management teams to ensure best practice and service transition excellence. As the IT Change & Transition Manager/Head of Service Transition you will be responsible for: Leading and managing the Service Transition Management Team. The governance and quality of Service Transition Management and Acceptance into Service (AIS) process through its service life cycle. Implementing the strategic direction for Service Transition set by the Service Delivery Management Manager. The implementation of Service Transition and Acceptance into Service best practice, processes and procedures. Scope of the IT Change & Transition Manager/Head of Service Transition position: Work closely with Architecture, IT Services, Programme Governance and Business Partners to determine whether a potential project should go through the AIS process. Maintains Service Transition Management resource utilisation and demand, allocating existing resources to suitable transition projects and identifying where recruitment of temporary resource is required, profiling Service Transition Management resource type and recruiting/flexing as necessary. Responsible for end to end Service Transition policy, process and procedures ensuring review and revision in line with IT Strategy, roadmap and governances. Provides expert guidance on the Service Transition process to Programme/Project Managers and the wider Service Delivery Management Team. Service Transition Specialist across IT Projects/Programmes and Service Delivery Management team; Advocates for Service Delivery Management. Additional scope of the IT Change & Transition Manager/Head of Service Transition position: Undertaking the role of Service Transition Specialist when necessary for more complex Transition projects/programmes - Ensures clarity on the division of responsibilities for service components ensuring there are no gaps in the provision of the full end to end service. Responsible for Continual Service Improvement Initiatives within Service Transition Management discipline and processes by identifying and leading initiatives to drive continuous improvement whilst protecting the integrity of transitioning services. Experience required for the IT Change & Transition Manager/Head of Service Transition role: ITIL Manager/Expert - minimum of a strong working knowledge. Senior Service Transition Management/Specialist experience. Strong leadership and people management skills, particularly within a Service Delivery Management/Transition team. Experience in executing process development and change. Strong interpersonal skills, with an ability to exercise good judgement to find solutions - respecting process, but focussing on outcomes. Very thorough, with excellent attention to detail and an understanding of the importance of quality within a professional services organisation. Very strong time management and planning skills, proactively identifying, escalating. Positive, flexible and adaptable with a can-do' attitude to overcoming challenges in a demanding delivery environment. Ability to use understanding of the different communication channels and formats to effectively engage with various audiences, adapting approach where required. Understanding how current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be identified. Significant experience in Senior IT Service management discipline(s) and working with service level performance management. The individual must be comfortable with objectively challenging and convincing their peers, superiors and reports to ensure adherence to agreed quality standards (this equally applies to 3rd party suppliers). Ability to work effectively under pressure in a collaborative environment with other service and technical disciplines with demanding priorities. Experienced in building and maintaining long term relationships with relevant stakeholders building trust with new audiences to ensure they are included in critical service discussions. Project Management qualification and delivery experience - nice to have. IT Change & Transition Manager/Head of Service Transition - Worthing/WFH Options £60,000 - £65,000 plus excellent benefits, bonus and career opportunities/Based Worthing, West Sussex with WFH opportunities
Water Systems Solutions Architect - Worthing, West Sussex/Remote/WFH 6 months rolling contract/£615 per day (OUTSIDE IR35)/based in Worthing with some remote working, but still require to be in the office Systems experience knowledge for the Water Systems Solutions Architect: Ellipse. RPS's Waternet application. Crowder's Netbase application. Cognos. PI. ScopeX. SCADA. MapInfo. My client a leading technology strong professional services company seek an experienced Solution Architect from within the utilities and specifically water sector/industry to help replace their current leakage reporting system (LMARS), with a new system yet to be determined. As the Water Systems Solutions Architect have approximately six interfaces which you will need to understand and document in a High-Level Architecture (HLA) document. The successful candidate will work with the Enterprise Architects to draft this document to a sufficient standard that they obtain approval to proceed. The Water Systems Solutions Architect: Provides technical leadership for on-going development of the solutions within this area. Works with internal and external analysts. Is responsible for the technical architecture and design activities by complying with relevant architectural principles, policies and standards. Duties/responsibilities for the Water Systems Solutions Architect: Produces documented and evaluated architectural options for solutions in response to business requirements (including risks, costs, implications, opportunities). Acts as a technical lead in product and vendor selection providing the technical evaluation of products, options and responses to tenders. Undertakes investigation, analysis and documentation of existing architectures. Participates in investigation, evaluation, selection and documentation of new technologies, conducting research and providing documented and evaluated architectural options to meet requirements. The ideal Water Systems Solutions Architect will be familiar applications/software such as Ellipse, RPS's Waternet application, Crowder's Netbase application, Cognos, PI, ScopeX, SCADA, MapInfo, SAP and CSMS (they use this system in operations to manage customer technical issues as opposed to SAP which they use for customer billing). Water Systems Solutions Architect - Worthing, West Sussex/Remote/WFH 6 months rolling contract/£615 per day (OUTSIDE IR35)/based in Worthing with some remote working, but still require to be in the office
Dec 02, 2021
Contractor
Water Systems Solutions Architect - Worthing, West Sussex/Remote/WFH 6 months rolling contract/£615 per day (OUTSIDE IR35)/based in Worthing with some remote working, but still require to be in the office Systems experience knowledge for the Water Systems Solutions Architect: Ellipse. RPS's Waternet application. Crowder's Netbase application. Cognos. PI. ScopeX. SCADA. MapInfo. My client a leading technology strong professional services company seek an experienced Solution Architect from within the utilities and specifically water sector/industry to help replace their current leakage reporting system (LMARS), with a new system yet to be determined. As the Water Systems Solutions Architect have approximately six interfaces which you will need to understand and document in a High-Level Architecture (HLA) document. The successful candidate will work with the Enterprise Architects to draft this document to a sufficient standard that they obtain approval to proceed. The Water Systems Solutions Architect: Provides technical leadership for on-going development of the solutions within this area. Works with internal and external analysts. Is responsible for the technical architecture and design activities by complying with relevant architectural principles, policies and standards. Duties/responsibilities for the Water Systems Solutions Architect: Produces documented and evaluated architectural options for solutions in response to business requirements (including risks, costs, implications, opportunities). Acts as a technical lead in product and vendor selection providing the technical evaluation of products, options and responses to tenders. Undertakes investigation, analysis and documentation of existing architectures. Participates in investigation, evaluation, selection and documentation of new technologies, conducting research and providing documented and evaluated architectural options to meet requirements. The ideal Water Systems Solutions Architect will be familiar applications/software such as Ellipse, RPS's Waternet application, Crowder's Netbase application, Cognos, PI, ScopeX, SCADA, MapInfo, SAP and CSMS (they use this system in operations to manage customer technical issues as opposed to SAP which they use for customer billing). Water Systems Solutions Architect - Worthing, West Sussex/Remote/WFH 6 months rolling contract/£615 per day (OUTSIDE IR35)/based in Worthing with some remote working, but still require to be in the office
Senior Infrastructure Manager - Worthing, West Sussex 6 to 12 months rolling contract/£775 per day (INSIDE IR35)/based in Worthing with some remote working, but still require to be in the office My client a leading technology strong professional services company seek an experienced IT Operations Manager/Infrastructure Manager, who has worked in large scale enterprise environments and have experience of highly regulated operations, to be responsible for the following functions and capabilities within IT: Networks and WiFi. Data Centre/Disaster Recovery/Business Continuity. Operational Security. Servers, storage and back-up. Switches and Firewalls. OS and VMware/Virtualisation. Associated tools in infrastructure management and monitoring. Cloud and IaaS Services. MDM/Device Management. Principle responsibilities for the IT Operations Manager/Infrastructure Manager: Responsible for service delivery of all services, and resources within the Infrastructure Operations Support Team. This includes responsibility for ensuring the appropriate level of support for the ongoing functionality of the infrastructure in conjunction with service management. Maintains a management and leadership role in setting service direction and ensures standards and policies are maintained and compatible with the companies standard information systems architecture, tools, policies and procedures. Maintains responsibility for the coordination, implementation and management of corporate infrastructure capabilities. This includes coordinating specifications, design, training and installation timeliness and appropriate testing mechanisms. Supports financial management activities, including the creation and maintenance of the infrastructure Services budget (capital and operational). Additional core responsibilities for the IT Operations Manager/Infrastructure Manager: Liaises and works closely with the IT Security and Information Governance Department to coordinate, manage and ensure operational security and data governance is managed and maintained within IT and the business. Leads team personnel management activities, including performance management and career development activities. Sponsors efforts to develop core competencies, processes, and disciplines - Supports sharing of best practices. Supports the IT division in infrastructure & tools selection, preparation of RFP's, etc. in conjunction with the IT Division or the organisations procurement personnel. As a member of the IT management team, is responsible for participating in the demand management roadmap and development/implementation of the IT Strategic Plan. Participates in activities to improve departmental and organisational performance - Working with Service Management develops benchmark measures to evaluate productivity within Operations Support. Works with the IT Architecture team to ensure infrastructure standardisation and utilisation across the enterprise. Other duties for the IT Operations Manager/Infrastructure Manager: Identifies possible training and system enhancements. Establishes corporate application tracking metrics and dashboard reports to track application usage and satisfaction. Interacts with corporate, division and facility level leadership teams, as needed, in relationship to technical and customer support issues. Utilises strong communication and management skills to manage technical and business relationships in an infrastructure/operations support environment that includes non-IT organisations. Maintains and protects confidentiality with regard to all aspects of customer/commercial data. Manages and delivers small/medium changes into applications following IT process and procedures. In conjunction with project management, the IT Operations Manager/Infrastructure Manager delivers large changes/projects into IT and business. Required technical knowledge and experience for the IT Operations Manager/Infrastructure Manager: Strong understanding of infrastructure, support, implementation, ITIL and customer service processes. A clear understanding of systems/monitoring tools and corresponding support requirements. Demonstrable experience of working with technologies including Microsoft OS, VMWare 5 & 6, Cisco, Wifi, Networks, SAN, Juniper, Operational Security in a large-scale environment. Strong written, verbal, and presentation skills. Strong leadership skills, personal drive and ability to see projects through to execution in a corporate environment is required. Required knowledge and experience for the IT Operations Manager/Infrastructure Manager: Experience is highly regulated and large scale enterprise level organisations. Strong analytical skills in budgeting, planning, and policy development and maintenance. Bachelor's degree required or equivalent, preferably in Information Systems or a related field. An advanced degree in Information Systems, Business, Planning, or related field is a plus. Direct supervision or staff development experience. Demonstrated knowledge and skills in multiple technology disciplines. Demonstrated critical thinking and decision-making skills. Demonstrable strong experience in team management (of 8+ staff) and leadership. Experience in delivery life cycle management. Experience in project delivery and project management (ideally PRINCE2 certified or equivalent). Experience in the Information Technology field with broad technical experience in a variety of Operating systems and infrastructure technologies. Development experience. Understanding of Technology Architecture patterns and frameworks. Effectively communicates verbally and in writing. Strong interpersonal skills. Demonstrated ability to multi-task; Possesses strong analytical skills. Demonstrated customer orientation; strength in analytical, math, and reasoning. Exposure to data streaming technologies, data protection and information governance a significant bonus. IT Operations Manager/Infrastructure Manager - Worthing, West Sussex 6 to 12 months rolling contract/£775 per day (INSIDE IR35)/based in Worthing with some remote working, but still require to be in the office
Dec 01, 2021
Contractor
Senior Infrastructure Manager - Worthing, West Sussex 6 to 12 months rolling contract/£775 per day (INSIDE IR35)/based in Worthing with some remote working, but still require to be in the office My client a leading technology strong professional services company seek an experienced IT Operations Manager/Infrastructure Manager, who has worked in large scale enterprise environments and have experience of highly regulated operations, to be responsible for the following functions and capabilities within IT: Networks and WiFi. Data Centre/Disaster Recovery/Business Continuity. Operational Security. Servers, storage and back-up. Switches and Firewalls. OS and VMware/Virtualisation. Associated tools in infrastructure management and monitoring. Cloud and IaaS Services. MDM/Device Management. Principle responsibilities for the IT Operations Manager/Infrastructure Manager: Responsible for service delivery of all services, and resources within the Infrastructure Operations Support Team. This includes responsibility for ensuring the appropriate level of support for the ongoing functionality of the infrastructure in conjunction with service management. Maintains a management and leadership role in setting service direction and ensures standards and policies are maintained and compatible with the companies standard information systems architecture, tools, policies and procedures. Maintains responsibility for the coordination, implementation and management of corporate infrastructure capabilities. This includes coordinating specifications, design, training and installation timeliness and appropriate testing mechanisms. Supports financial management activities, including the creation and maintenance of the infrastructure Services budget (capital and operational). Additional core responsibilities for the IT Operations Manager/Infrastructure Manager: Liaises and works closely with the IT Security and Information Governance Department to coordinate, manage and ensure operational security and data governance is managed and maintained within IT and the business. Leads team personnel management activities, including performance management and career development activities. Sponsors efforts to develop core competencies, processes, and disciplines - Supports sharing of best practices. Supports the IT division in infrastructure & tools selection, preparation of RFP's, etc. in conjunction with the IT Division or the organisations procurement personnel. As a member of the IT management team, is responsible for participating in the demand management roadmap and development/implementation of the IT Strategic Plan. Participates in activities to improve departmental and organisational performance - Working with Service Management develops benchmark measures to evaluate productivity within Operations Support. Works with the IT Architecture team to ensure infrastructure standardisation and utilisation across the enterprise. Other duties for the IT Operations Manager/Infrastructure Manager: Identifies possible training and system enhancements. Establishes corporate application tracking metrics and dashboard reports to track application usage and satisfaction. Interacts with corporate, division and facility level leadership teams, as needed, in relationship to technical and customer support issues. Utilises strong communication and management skills to manage technical and business relationships in an infrastructure/operations support environment that includes non-IT organisations. Maintains and protects confidentiality with regard to all aspects of customer/commercial data. Manages and delivers small/medium changes into applications following IT process and procedures. In conjunction with project management, the IT Operations Manager/Infrastructure Manager delivers large changes/projects into IT and business. Required technical knowledge and experience for the IT Operations Manager/Infrastructure Manager: Strong understanding of infrastructure, support, implementation, ITIL and customer service processes. A clear understanding of systems/monitoring tools and corresponding support requirements. Demonstrable experience of working with technologies including Microsoft OS, VMWare 5 & 6, Cisco, Wifi, Networks, SAN, Juniper, Operational Security in a large-scale environment. Strong written, verbal, and presentation skills. Strong leadership skills, personal drive and ability to see projects through to execution in a corporate environment is required. Required knowledge and experience for the IT Operations Manager/Infrastructure Manager: Experience is highly regulated and large scale enterprise level organisations. Strong analytical skills in budgeting, planning, and policy development and maintenance. Bachelor's degree required or equivalent, preferably in Information Systems or a related field. An advanced degree in Information Systems, Business, Planning, or related field is a plus. Direct supervision or staff development experience. Demonstrated knowledge and skills in multiple technology disciplines. Demonstrated critical thinking and decision-making skills. Demonstrable strong experience in team management (of 8+ staff) and leadership. Experience in delivery life cycle management. Experience in project delivery and project management (ideally PRINCE2 certified or equivalent). Experience in the Information Technology field with broad technical experience in a variety of Operating systems and infrastructure technologies. Development experience. Understanding of Technology Architecture patterns and frameworks. Effectively communicates verbally and in writing. Strong interpersonal skills. Demonstrated ability to multi-task; Possesses strong analytical skills. Demonstrated customer orientation; strength in analytical, math, and reasoning. Exposure to data streaming technologies, data protection and information governance a significant bonus. IT Operations Manager/Infrastructure Manager - Worthing, West Sussex 6 to 12 months rolling contract/£775 per day (INSIDE IR35)/based in Worthing with some remote working, but still require to be in the office
