Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, makes impacts and launches products / features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. About the role: We are looking for a Product Manager / Senior Product Manager to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Job Responsibilities: Lead, plan, execute and maintain the Exchange's Experience roadmap, focusing on: A. World-Class Leading User Experience: Build, iterate and optimize best-in-class trading UX/UI and workflows for the advanced retail trader segment Be multi-channel capable - synergising mobile app and website experiences with a primary focus on mobile app B. Data-Driven Decision Making: Setup event tracking to enable funnel analytics and CRM capabilities Enrich funnel metrics to breakdown effectiveness of strategies at each stage of funnels Create dashboard views to provide analytical insight on product performance C. Drive Value Throughout the Organisation: Retail Product Suite - Spot and Derivatives trading, Trading Bots, Staking, Supercharger, Trading Arena and more Feature and Product Definition: Define features and product outcomes by leading and actively documenting detailed product specifications and requirements (acceptance criteria) Weigh necessary trade-offs for optimal outcomes Collaboration with Feature Teams: Provide product outcome direction, manage 1 or more feature teams Lead and direct the vision of your feature team(s), pushing for continuous improvement Adhere to Scrum model (LeSS)Join forces with delivery management (Scrum Master) to optimise resource throughput Work closely with lead engineers to develop technical solutions Share guidance with QA engineers to ensure comprehensive test plans Own the Product: Co-manage the roadmap backlog, owning the product areas you build with the team Own and ship products / features in a timely manner Dogfood your product / feature and find ways to improve on it Engagement with Business and Sales Teams: Facilitate user studies through client meetings and interviews for product feedback Iterate on feedback to ensure user needs are captured and prioritized appropriately Collaborate with Marketing, Growth and CRM teams to drive successful product adoption Market Awareness: Stay close to market and industry trends Cross-Functional Representation: Represent the domain in communications with cross-functional teams Job Requirements: At least 4 years of product management experience, with strong working knowledge of Crypto trading / exchange platforms A data-informed work style, viewed through a compassionate lens of the user A passion for building delightful customer-facing products and experiences Experience shipping and iterating on successful Software or Financial products at scale Demonstrated leadership, taking initiative and producing results Positive, can-do attitude with the ability to connect well with Designers, Engineers, QA, Marketing, Growth, CRM, Compliance, Legal Overcommunicator; highlighting key information and being to the point Understanding of API usage Diligent and open to learning new things Bring humility to your work and how you work with others Good aptitude for understanding technical concepts and applying them is preferred
Jul 24, 2025
Full time
Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, makes impacts and launches products / features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. About the role: We are looking for a Product Manager / Senior Product Manager to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Job Responsibilities: Lead, plan, execute and maintain the Exchange's Experience roadmap, focusing on: A. World-Class Leading User Experience: Build, iterate and optimize best-in-class trading UX/UI and workflows for the advanced retail trader segment Be multi-channel capable - synergising mobile app and website experiences with a primary focus on mobile app B. Data-Driven Decision Making: Setup event tracking to enable funnel analytics and CRM capabilities Enrich funnel metrics to breakdown effectiveness of strategies at each stage of funnels Create dashboard views to provide analytical insight on product performance C. Drive Value Throughout the Organisation: Retail Product Suite - Spot and Derivatives trading, Trading Bots, Staking, Supercharger, Trading Arena and more Feature and Product Definition: Define features and product outcomes by leading and actively documenting detailed product specifications and requirements (acceptance criteria) Weigh necessary trade-offs for optimal outcomes Collaboration with Feature Teams: Provide product outcome direction, manage 1 or more feature teams Lead and direct the vision of your feature team(s), pushing for continuous improvement Adhere to Scrum model (LeSS)Join forces with delivery management (Scrum Master) to optimise resource throughput Work closely with lead engineers to develop technical solutions Share guidance with QA engineers to ensure comprehensive test plans Own the Product: Co-manage the roadmap backlog, owning the product areas you build with the team Own and ship products / features in a timely manner Dogfood your product / feature and find ways to improve on it Engagement with Business and Sales Teams: Facilitate user studies through client meetings and interviews for product feedback Iterate on feedback to ensure user needs are captured and prioritized appropriately Collaborate with Marketing, Growth and CRM teams to drive successful product adoption Market Awareness: Stay close to market and industry trends Cross-Functional Representation: Represent the domain in communications with cross-functional teams Job Requirements: At least 4 years of product management experience, with strong working knowledge of Crypto trading / exchange platforms A data-informed work style, viewed through a compassionate lens of the user A passion for building delightful customer-facing products and experiences Experience shipping and iterating on successful Software or Financial products at scale Demonstrated leadership, taking initiative and producing results Positive, can-do attitude with the ability to connect well with Designers, Engineers, QA, Marketing, Growth, CRM, Compliance, Legal Overcommunicator; highlighting key information and being to the point Understanding of API usage Diligent and open to learning new things Bring humility to your work and how you work with others Good aptitude for understanding technical concepts and applying them is preferred
Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, makes impacts and launches products / features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. About the role: We are looking for a Product Manager / Senior Product Manager to drive user acquisition and product growth initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Job Responsibilities: Lead, plan, execute and maintain the Exchange's Experience roadmap, focusing on: A. World-Class Leading User Experience: Build, iterate and optimize best-in-class trading onboarding workflows Be multi-channel capable - synergising mobile app and website experiences Establish a seamless onboarding and KYC experience, taking ownership of the Exchange retail, VIP and Institutional onboarding flow - unifying the experience where appropriate Build bridges to our other products to drive an effective connected experience across our product suite B. Data-Driven Decision Making: Setup event tracking to enable funnel analytics and CRM capabilities Create dashboard views to provide analytical insight on product performance C. Grow the Exchange: Strategise with Growth and CRM team to devise targeted retail campaigns for product success and improve conversion Feature and Product Definition: Define features and product outcomes by leading and actively documenting detailed product specifications and requirements (acceptance criteria) Weigh necessary trade-offs for optimal outcomes Collaboration with Feature Teams: Join forces with delivery management to optimise resource throughput Work closely with lead engineers to develop technical solutions Share guidance with QA engineers to ensure comprehensive test plans Own the Product: Co-manage the roadmap backlog, owning the product area you build with the team Own and ship products / features in a timely manner Dogfood your product / feature and find ways to improve on it Engagement with Business and Sales Teams: Facilitate user studies through client meetings and interviews for product feedback Iterate on feedback to ensure user needs are captured and prioritized appropriately Collaborate with Marketing, Growth and CRM teams to drive successful product adoption Market Awareness: Stay close to market and industry trends Cross-Functional Representation: Represent the domain in communications with cross-functional teams Job Requirements: At least 5 years of product management experience, with a domain knowledge of Crypto trading / exchange platforms is preferred Minimum 2 years experience collaborating in Growth or CRM related initiatives A data-informed work style, viewed through a compassionate lens of the user A passion for building a low friction and efficient onboarding experience Flexible with working on non-onboarding Exchange related projects Experience shipping and iterating on successful Software or Financial products at scale Demonstrated leadership, taking initiative and producing results Positive, can-do attitude with the ability to connect well with Designers, Engineers, QA, Marketing, Growth, CRM, Compliance, Legal Overcommunicator; highlighting key information and being to the point Understanding of API usage Diligent and open to learning new things Bring humility to your work and how you work with others Good aptitude for understanding technical concepts and applying them is preferred
Jul 24, 2025
Full time
Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, makes impacts and launches products / features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. About the role: We are looking for a Product Manager / Senior Product Manager to drive user acquisition and product growth initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Job Responsibilities: Lead, plan, execute and maintain the Exchange's Experience roadmap, focusing on: A. World-Class Leading User Experience: Build, iterate and optimize best-in-class trading onboarding workflows Be multi-channel capable - synergising mobile app and website experiences Establish a seamless onboarding and KYC experience, taking ownership of the Exchange retail, VIP and Institutional onboarding flow - unifying the experience where appropriate Build bridges to our other products to drive an effective connected experience across our product suite B. Data-Driven Decision Making: Setup event tracking to enable funnel analytics and CRM capabilities Create dashboard views to provide analytical insight on product performance C. Grow the Exchange: Strategise with Growth and CRM team to devise targeted retail campaigns for product success and improve conversion Feature and Product Definition: Define features and product outcomes by leading and actively documenting detailed product specifications and requirements (acceptance criteria) Weigh necessary trade-offs for optimal outcomes Collaboration with Feature Teams: Join forces with delivery management to optimise resource throughput Work closely with lead engineers to develop technical solutions Share guidance with QA engineers to ensure comprehensive test plans Own the Product: Co-manage the roadmap backlog, owning the product area you build with the team Own and ship products / features in a timely manner Dogfood your product / feature and find ways to improve on it Engagement with Business and Sales Teams: Facilitate user studies through client meetings and interviews for product feedback Iterate on feedback to ensure user needs are captured and prioritized appropriately Collaborate with Marketing, Growth and CRM teams to drive successful product adoption Market Awareness: Stay close to market and industry trends Cross-Functional Representation: Represent the domain in communications with cross-functional teams Job Requirements: At least 5 years of product management experience, with a domain knowledge of Crypto trading / exchange platforms is preferred Minimum 2 years experience collaborating in Growth or CRM related initiatives A data-informed work style, viewed through a compassionate lens of the user A passion for building a low friction and efficient onboarding experience Flexible with working on non-onboarding Exchange related projects Experience shipping and iterating on successful Software or Financial products at scale Demonstrated leadership, taking initiative and producing results Positive, can-do attitude with the ability to connect well with Designers, Engineers, QA, Marketing, Growth, CRM, Compliance, Legal Overcommunicator; highlighting key information and being to the point Understanding of API usage Diligent and open to learning new things Bring humility to your work and how you work with others Good aptitude for understanding technical concepts and applying them is preferred
Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. We are looking for Product Managers to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Job Responsibilities Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind Define features, write product specifications, facilitate user studies, iterate on feedback, help write test plans with QA, manage the backlog, and ultimately ship products/features in a timely manner Interview and interact with customers to build empathy, ensuring that their needs are met Prioritize initiatives and projects appropriately and weigh tradeoffs that must be made Perform market research and analysis Represent the team in communication with cross-functional teams Manage specific features within a product line Job Requirements A data informed work style, viewed through a compassionate lens of the user A passion for building delightful customer facing products and experiences Experience shipping and iterating on successful Software or Financial products at scale Demonstrated leadership, taking initiative and producing results The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth Bachelor's degree or equivalent experience With domain knowledge in retail trading or gamification are preferred Bring humility to your work and how you work with others Why we do it Here at we are committed to creating an environment where internal talent is recognised and career growth and opportunities are presented to everyone in a fair and transparent way. We want everyone to feel empowered in taking ownership of their careers and openly encourage our people leaders to nurture and develop Talent within their teams and across the organization to realize our true ambition of being here for good. Our colleagues around the world are our biggest asset and we want our people to be able to grow their careers with us, making it easy to move internally as easily as it is to move externally. Internal Transfer Policy click here . Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: visa card provided upon joining Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About : Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at . is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.
Jul 23, 2025
Full time
Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. We are looking for Product Managers to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Job Responsibilities Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind Define features, write product specifications, facilitate user studies, iterate on feedback, help write test plans with QA, manage the backlog, and ultimately ship products/features in a timely manner Interview and interact with customers to build empathy, ensuring that their needs are met Prioritize initiatives and projects appropriately and weigh tradeoffs that must be made Perform market research and analysis Represent the team in communication with cross-functional teams Manage specific features within a product line Job Requirements A data informed work style, viewed through a compassionate lens of the user A passion for building delightful customer facing products and experiences Experience shipping and iterating on successful Software or Financial products at scale Demonstrated leadership, taking initiative and producing results The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth Bachelor's degree or equivalent experience With domain knowledge in retail trading or gamification are preferred Bring humility to your work and how you work with others Why we do it Here at we are committed to creating an environment where internal talent is recognised and career growth and opportunities are presented to everyone in a fair and transparent way. We want everyone to feel empowered in taking ownership of their careers and openly encourage our people leaders to nurture and develop Talent within their teams and across the organization to realize our true ambition of being here for good. Our colleagues around the world are our biggest asset and we want our people to be able to grow their careers with us, making it easy to move internally as easily as it is to move externally. Internal Transfer Policy click here . Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: visa card provided upon joining Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About : Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at . is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.
We are looking for a dynamic and experienced CRM Director to lead our GTM strategies aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journey mapping, customer lifecycle management, and segmentation using data-driven machine learning techniques. This role requires a deep understanding of customer needs, touchpoint analysis, and strong business acumen. We seek someone who can effectively translate insights into actionable strategies to enhance the overall customer experience at . Responsibilities Strategy and Leadership Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance. Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven Frameworks: Develop customer journey frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment. Cross-Department Collaboration: Partner with product, marketing, legal, compliance, data engineering, content team, CS as well as vendors to create seamless customer experiences and effective handoffs. Inclusive Environment: Create a motivational workplace environment that encourages continuous learning, innovation, and open communication. CRM Automation and Tech Management Strategy Creative Development: Lead the development of creative strategies and executions for customer engagement and retention. User Growth Strategies: Design and implement user growth strategies that optimize the conversion and retention funnel, enhancing both the quality and quantity of user loyalty and conversions. Personalized Campaigns: Own the execution of personalized email and push notification campaigns, optimizing each touchpoint for maximum engagement and conversion. Segmentation Strategies: Lead the development of sophisticated segmentation strategies to deliver targeted and personalized CRM messages across channels. Lifecycle Optimization: Oversee the optimization of multi-channel CRM campaigns to drive business impact and align with organizational objectives. Data Analysis, Reporting, and Insights Performance Monitoring: Analyze and report on campaign performance and customer engagement, using data to refine strategies and improve ROI. Insights Collaboration: Work with vendors and Analytics teams to generate insights, formulate strategic roadmaps and drive continuous improvements in lifecycle CRM efforts. Requirements Bachelor's degree in Marketing, Business Administration, Computer Science, or a related field. 8+ years in CRM, digital marketing, or CRM software administration, with at least 3 years of team leadership experience and a proven track record of developing and implementing successful strategies that drive revenue and retention growth. Strong leadership and hands-on management capabilities, with experience in building and developing high-performing teams in a dynamic, fast-paced environment. Familiarity with the latest CRM trends and technologies; experience with AI technology is a plus. Strong analytical abilities with proficiency in CRM software, Business Intelligence tools, and Customer Data Platforms (CDP). Technical skills in SQL, ETL process, Python, Machine Learning, Data modeling, HTML, and CSS are a plus. Excellent communication and presentation skills, capable of conveying complex ideas and strategies effectively to senior leadership and cross-functional teams. A strategic thinker with the ability to develop and execute innovative, data-driven CRM strategies that align with business objectives and targets. Enthusiastic about cryptocurrency, Web 3.0 projects, and emerging technologies.
Feb 20, 2025
Full time
We are looking for a dynamic and experienced CRM Director to lead our GTM strategies aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journey mapping, customer lifecycle management, and segmentation using data-driven machine learning techniques. This role requires a deep understanding of customer needs, touchpoint analysis, and strong business acumen. We seek someone who can effectively translate insights into actionable strategies to enhance the overall customer experience at . Responsibilities Strategy and Leadership Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance. Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven Frameworks: Develop customer journey frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment. Cross-Department Collaboration: Partner with product, marketing, legal, compliance, data engineering, content team, CS as well as vendors to create seamless customer experiences and effective handoffs. Inclusive Environment: Create a motivational workplace environment that encourages continuous learning, innovation, and open communication. CRM Automation and Tech Management Strategy Creative Development: Lead the development of creative strategies and executions for customer engagement and retention. User Growth Strategies: Design and implement user growth strategies that optimize the conversion and retention funnel, enhancing both the quality and quantity of user loyalty and conversions. Personalized Campaigns: Own the execution of personalized email and push notification campaigns, optimizing each touchpoint for maximum engagement and conversion. Segmentation Strategies: Lead the development of sophisticated segmentation strategies to deliver targeted and personalized CRM messages across channels. Lifecycle Optimization: Oversee the optimization of multi-channel CRM campaigns to drive business impact and align with organizational objectives. Data Analysis, Reporting, and Insights Performance Monitoring: Analyze and report on campaign performance and customer engagement, using data to refine strategies and improve ROI. Insights Collaboration: Work with vendors and Analytics teams to generate insights, formulate strategic roadmaps and drive continuous improvements in lifecycle CRM efforts. Requirements Bachelor's degree in Marketing, Business Administration, Computer Science, or a related field. 8+ years in CRM, digital marketing, or CRM software administration, with at least 3 years of team leadership experience and a proven track record of developing and implementing successful strategies that drive revenue and retention growth. Strong leadership and hands-on management capabilities, with experience in building and developing high-performing teams in a dynamic, fast-paced environment. Familiarity with the latest CRM trends and technologies; experience with AI technology is a plus. Strong analytical abilities with proficiency in CRM software, Business Intelligence tools, and Customer Data Platforms (CDP). Technical skills in SQL, ETL process, Python, Machine Learning, Data modeling, HTML, and CSS are a plus. Excellent communication and presentation skills, capable of conveying complex ideas and strategies effectively to senior leadership and cross-functional teams. A strategic thinker with the ability to develop and execute innovative, data-driven CRM strategies that align with business objectives and targets. Enthusiastic about cryptocurrency, Web 3.0 projects, and emerging technologies.