Orchard Recruitment Ltd

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen for a Senior HR Manager. Reporting to the HR Director, the Senior HR Manager will ensure a professional, proactive and commercially focused HR generalist service is provided to leaders and employees across the Group across a number of jurisdictions. The role plays a key role in fostering a positive and inclusive culture, strengthening leadership capability, driving employee engagement, and improving organisational effectiveness. Specific duties will include: Leadership & HR Team Management: Manage and develop the HR team members, ensuring the effective delivery of HR services across the full employee lifecycle Drive alignment of HR standards, policies and practices across the Group wherever practical, balancing local legislative requirements with consistency, efficiency and best practice Work collaboratively with HR colleagues to streamline HR processes, improve data quality and implement new HR initiatives Provide oversight and quality assurance of HR data input, ensuring accuracy, consistency and compliance Act as the initial escalation point for complex HR matters Maintain awareness of external HR best practice, legislative developments and market trends, translating insight into practical improvements for the business Recruitment & Resourcing Oversee and support the end-to-end recruitment process, ensuring high-quality, cost-effective hiring aligned to workforce plans and budgets Support workforce planning activities, ensuring resourcing, capability and succession plans align with business strategy and financial forecasts Support the management of recruitment agency relationships, including fee negotiation, enforcement of agreed terms and value-for-money delivery Support managers with selection, assessment and onboarding to ensure a positive candidate and new-starter experience Management Advice & Employee Relations Provide expert advice, guidance and coaching to line managers and senior leaders on all people-related matters, balancing best practice, legal compliance and commercial realities Act as the primary owner of day-to-day and complex employee relations matters, including disciplinary, grievance, capability, absence and redundancy processes, ensuring fair and legally compliant outcomes Develop clear guidance materials and deliver training to managers and HR colleagues on HR policies, processes and people management capability Support the HR Director with organisational change initiatives, including consultation processes and changes to terms and conditions Monitor absence trends, advising managers on effective absence management and supporting employee wellbeing through welfare check-ins, reasonable adjustments and Occupational Health referrals where required Advise managers on employment terms, conditions and local employment legislation across multiple jurisdictions Support succession planning and talent management activity, identifying key risks and single points of failure and contributing to mitigation plans Support organisational design reviews, role clarity and structural changes to improve efficiency and effectiveness The ideal candidate for the role of Senior HR Manager will be: MCIPD qualified with a minimum of 5 years' experience in a broad, generalist HR role within a fast-paced commercial environment Strong working knowledge of employment legislation across multiple jurisdictions Proven experience advising and coaching managers on complex people matters Experience line managing and developing HR team members Demonstrated ability to balance risk, commercial priorities and employee experience in complex environments Confident, credible and able to challenge constructively Excellent written and verbal communication skills Highly organised with the ability to manage competing priorities Self-motivated and able to work independently and collaboratively Strong IT and HR systems capability