Orchard Recruitment Ltd

Our leading Douglas-based Finance Sector Client is expanding its Insurance Division and are now seeking a Chief Underwriter to join and play a leading role. Here you will lead teams of technical underwriters and senior claims assessors. This is a senior position responsible for setting underwriting strategy, ensuring technical excellence and overseeing complex claims decisions. You will work closely with senior management, product development, compliance and customer services to ensure alignment with the company's risk appetite and business objectives. Specifically, the Chief Underwriter will: Lead, mentor and develop a team of technical underwriters and senior claims assessors Define and implement underwriting and claims strategy aligned with business goals Oversee and approve complex, high value life cases and claims Ensure compliance with internal policies, regulatory frameworks and industry best practices Collaborate with actuaries, legal and product development teams on case design and risk assessment Provide training and technical support to brokers, clients, Third Party Agencies Ownership of Reinsurance relationships and treaty documents Drive innovation and efficiency in underwriting and claims operations Represent the underwriting and claims function at management level meetings and strategic discussions The ideal candidate for the role of Chief Underwriter will have: A minimum of 10 years' experience of Life & Disability underwriting, with at least 5 years in senior leadership role covering international markets Strong technical knowledge of international life products and high-net-worth underwriting Experience managing claims assessment processes and resolving complex claims Proven leadership and team development skills Strong communication and interpersonal skills with an ability to have detailed technical conversations with key internal and external stakeholders Familiarity with offshore regulatory environments and cross-border insurance solutions is a strong advantage Relevant underwriting and/or medical qualifications

Our Client, a large Finance Sector firm, are seeking a Senior New Business Administrator to join a friendly, well-established team. Reporting to the Team Manager, the Senior New Business Administrator will be responsible for: Reviewing new business applications for quality and regulatory Anti-Money Laundering and Counter Terrorism Financing control purposes Ensuring that new business applications have been accepted and processed in line with internal guidelines & procedures Contacting Financial Advisers and Customers to request outstanding information Reviewing trust and corporate documentation as part of the new business application process The ideal candidate for the role of Senior New Business Administrator will have: A strong understanding of customer due diligence and also experience with trust and corporate administration A minimum of 4 years experience in Life Assurance, ideally within new business or trust and corporate administration A strong understanding of the Isle of Man Financial Services Authority's (FSEAs) Guidance Notes on Anti-Money Laundering and Preventing the Financing on Terrorism

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO, Broadband, Ethernet & IP sales to both Domestic and International Carriers. Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact, account and service managing allocated Carrier customers and acting as a key point of contact Grow and retain Wholesale revenues in line with Quarterly and Annual Targets, identify and target new Wholesale customers and markets and develop a lead generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to deliver services up the value chain in their Markets Prepare and run business and operating reviews from time to time Create comprehensive new customer engagement and development plans Provide clear, concise and accurate customer information ensuring timely delivery of orders and communications Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures Attend and identify opportunities via networking, events, and using marketing tools Propose and agree with the Wholesale Director strategy and tactics to drive strategic growth in Wholesale Provide service management to Wholesale customers Qualify any opportunities that require the assistance of other teams or departments and then drive internal engagement Own the bid process and proposal creation in conjunction with the relevant wider business functions and in line with the business's governance Ensure that any solutions sold, fit with pricing structures or go through the bid review process, communicate clearly to customers the service deliverables, delivery plan and ongoing progress Work with all internal teams to ensure customer satisfaction levels are exceeded, accurately complete monthly KPI packs including sales forecasts & pipeline cover, gap analysis and initiatives Raise material challenges and risks early, competitor information and analysis, ensure that customer proposals are clear, concise, accurate and professionally presented and signed off Accurate ADPs are completed and stored on Shares where applicable Record and store customer meeting notes on Shares when applicable Bi-annual key Account reviews are presented and stored on Shares The ideal candidate for the role of Sales and Service Manager will have: Experienced and successful sales and service management professional with at least five years' experience Technical and commercial experience of telecoms Wholesale solutions and propositions in conjunction with being knowledgeable of wider ICT technology and solutions Experience at C Level engagement Create and manage Account Development Plans (ADPs) A high level of sales ability with a strong desire to hit and exceed targets General product and project management skills Flexibility with regards to hours of work, excellent written and oral communication skills, strong project management skills Strong analytical and decision-making skills Current, clean driving licence

Our leading Douglas-based Finance Sector Client is expanding its Technology, Operations and Financial Risk Team as they progress an ambitious transformation programme. They are now seeking a Technical Risk Specialist to join and play a leading role. This is an important role at the heart of their Risk Strategy. It is fundamental to providing constructive oversight, challenge and support to the approach to how the Group's IT operations and strategic change projects are directed and controlled. This includes decision making around the Group's IT strategy, how it achieves its aims, and ensuring that all activities undertaken are within risk appetite and comply with legal, ethical and regulatory requirements, with the overall goal of ensuring that the Group is protected from internal and external risk as far as possible. The Technical Risk Specialist will be responsible for: Providing strategic and tactical direction and consultation on IT risks and compliance for key strategic projects Constructively overseeing, challenging and validating risk assessments, providing Line 2 opinion to key governance bodies Developing processes and procedures for overseeing, challenging and validating IT risk governance, including control effectiveness reviews, Line 1's self-assessment preparation and findings, helping Line 1 control owners with remediation plan development, tracking findings through remediation, progress monitoring, reporting, and escalations Recommending changes and improvements to IT risk and policies and procedures Reviewing, challenging and validating Line 1 IT Risk Policy compliance assessments Working collaboratively with other teams to facilitate up-to-date IT risk analysis and risk management processes and to identify threats, vulnerabilities and acceptable levels of residual risk. This includes emerging risks with due consideration of external events and case studies Participating in the development, embedding and maintenance of our Group Risk Management Framework Reviewing Line 1 Risk and Control Self-assessments (RCSAs), analysing the effectiveness of IT risk control activities from a Line 2 perspective, and reporting on them with practical and commercial recommendations Providing advice and training to support Line 1 with managing risks associated with critical issues/incidents that may affect customer, or information security objectives Providing Line 2 review, challenge and insight into new security products as part of a security risk assessment process Assist with and oversee the identification of suitable Risk Management solutions (GRC), risk management information (i.e. dashboards) and automation of risk processes The ideal candidate for the role of Technical Risk Specialist will have: In depth knowledge and experience of IT related risks, IT risk change, techniques and implications across platforms Broad commercial experience with experience in the financial services sector preferable, operating in a multijurisdictional environment Experience of working in a business going through continuous upgrading, change and growth Understanding of market knowledge and regulations/legislation within industry and expert on IT risk governance, risk management and risk response Demonstrable track record of working with Audit, Risk, Change and IT teams Relevant IT and Risk Management qualifications and/or relevant equivalent work experience Problem solving skills, with the ability to work independently and with integrity Desirable: Applications from candidates with current or previous Big4 experience desired, but not essential

Our leading Douglas-based Finance Sector Client is expanding its Finance Team as they progress an ambitious transformation programme. As they evolve the technology organisation, they require an experienced Automation Test Lead. Note - this role is based on the Isle of Man, so requires candidates to either be based on the island currently or be open to relocation. Reporting to the Enterprise Test Manager, the Automation Test Lead will be responsible for the adoption, design, implementation and maintenance of the frameworks, artefacts and tooling required to facilitate automated quality assurance across the company's application paths to live. The primary focus is on creating robust automation frameworks and maintaining test suites to support the software development lifecycle. Duties will include: Design, develop, and maintain scalable and maintainable automated test scripts and frameworks using tools such as Selenium or similar technologies to cover functional, regression, and performance testing Collaborate with development teams to understand requirements, define test strategies, and identify test scenarios suitable for automation, ensuring comprehensive test coverage Develop and manage test data sets required for automated testing, ensuring data integrity, consistency, and relevance for different test scenarios Integrate automated test suites into (CI/CD) pipelines, ensuring automated testing is an integral part of the IT delivery process Execute automated test scripts, analyse test results, and report defects, providing accurate and detailed information to aid in root cause analysis and issue resolution Actively support the control environment, maintaining control effectiveness across existing controls, being mindful of emergent risks across IT Delivery functions Ensure Testing activities are understood and communicated effectively Define Test automation metrics and efficiency KPIs such as automation coverage vs manual Implement monitoring protocols to demonstrate quality improvement over time Identify opportunities for efficiencies by implementing best practices, optimising processes, and proactively evaluating emerging technologies, tooling and automation Mentor and train other members of the team and wider business The ideal candidate for the role of Automation Test Lead will have: Experience automating various test types (integration tests, chain tests, functional tests, unit tests) for both backend and frontend systems Extensive experience in test automation, having worked with frameworks/tools such as (Rest-Assured Cucumber, Selenium, Node.js, Postman) Competent building test suites in modern programming languages (i.e Java or JavaScript/Python) Experience working in an agile environment, collaborating with various product, technical and delivery teams Experience defining test coverage for manual and automation scripts Demonstrated experience building pipelines, preferably in Azure DevOps, Microsoft .NET; Knowledge of CI/CD, test automation, tooling around test automation; Jenkins, Bit bucket, Github Previous experience of software development in the financial markets or Fintech (Preferable but not essential) Good communication skills and proactive: on the way to production you work together with other teams and partners

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator.The Project Senior Administrator will be required to work on a range of strategic and regulatory projects across Investment Operations. Specific responsibilities will include: Delivery of key strategic projects for Investment Operations Execute the determined project approach and act as a source of best practice for project delivery Prepare realistic plans and track activities against the project schedule Act as a point of contact for project delivery issues and progress to resolution with key project stakeholders Ability to focus on the desired results, setting realistic goals and meeting or exceeding them Work closely with Management to identify business priorities and to deliver change to meet those priorities Build and maintain close relationships with key customers in the business Investigate/analyse Investment Operations requirements and problems, seeking effective solutions Assist management in reviewing / challenging pipeline projects and provide estimates for business case consideration Provide key knowledge on project delivery as and when required Provide insight into capacity management and project allocations and actively manage same Ability to ensure that your own and others' work and information are complete and accurate through peer review of documentation Follow up with others to ensure that agreements and commitments have been fulfilled Evidence of careful and complete review of own and others' work Attend all Project meetings and deliver on Investment Operations action points Timely and accurate feedback to all relevant parties Roll out updated processes across Investment Operations Ability to start and persist with specific courses of action, exhibiting high motivation and a sense of urgency.Manage workload around deadlines set to ensure delivery Alert management to any SME resourcing shortfalls across Investment Operations that could potentially affect project delivery The ideal candidate for the role of Project Senior Administrator will have: Problem solving, decision making and excellent verbal and written communication skills Ability to work to tight deadlines Ability to exert influence beyond the immediate team, successfully engaging with both internal customers and third parties Ability to establish relationships and maintain contacts with key individuals Have a proven track record of delivering and maintaining best practice in Investment Operations processes and service delivery Be a strong team player while also being able to work on own initiative Strong analytical skills Desirable: 3 years' experience within the insurance sector Demonstrated experience in project delivery

Our Client is a leading Douglas-based Trust & Corporate service provider, serving a diverse international customer base. As they enjoy further growth, they require a Company and Trust Administrator to support the administration team. The focus of the Company andd Trust Administrator is to support the administration team in the management of various portfolios of companies and trusts.Key duties will include: Assist with the administration of companies and trusts under supervision Assist with the preparation of minutes and resolutions under supervision Develop an understanding of the various types of entities that we manage Develop a basic knowledge of Anti Money Laundering and compliance legislation requirements which apply to Fiduciaries Develop a good working knowledge of Microsoft programs and Viewpoint The ideal candidate for the role of Company and Trust Administrator will have: Previous experience in the CSP or Financial Services sector 5 GCSEs at Grade C or above Have good communication skills and able to develop a good working relationship with external and internal clients Dedicated to providing a very good level of service to external and internal clients Be a good team player and able to work within a team of administrators by providing support to the administration team Have good attention to detail and able to produce accurate work Have ability to work under own initiative Flexible working attitude with a willingness to learn Looking to develop a career in company administration and to gain an understanding of Company and Trust legislation

Our client are an international law firm with offices in many key offshore jurisdictions, as well as a presence in the international financial centres of Hong Kong and Shanghai. In order to maintain pace with every evolving technology requirements and need to IT security vigilance, the now require a Senior Azure Cloud Engineer for their Isle of Man team. The Senior Azure Cloud Engineer will play a critical role in leading the firm's transition to the Microsoft Azure cloud. This will include designing, implementing, and securing the cloud-based environment while ensuring compliance with ISO 27001, GDPR, and other regulatory requirements. The role demands extensive hands-on expertise in Microsoft Azure, M365, security frameworks,and AI-driven cloud automation. The ideal candidate for the role of Senior Azure Cloud Engineer will have: 5 to 7 years' hands-on experience with Microsoft Azure and cloud security Expertise in Azure AD, Microsoft Entra, Identity Protection, Conditional Access, MFA, and PIM Deep knowledge of M365, SharePoint, OneDrive, Exchange Online, and Teams administration Strong experience with Azure Policy, Compliance Manager, Microsoft Purview, and data security frameworks Solid grasp of AI, automation, and Infrastructure-as-Code (IaC) technologies Experience implementing Zero Trust security architecture and hybrid cloud solutions Knowledge of Azure networking (VNet, ExpressRoute, VPNs, SD-WAN, private endpoints, and firewall solutions) Proven experience with Azure security solutions (Defender for Cloud, Sentinel, and Defender for Endpoint) Strong scripting and automation skills using PowerShell, Python, or Terraform Desirable: Microsoft certifications: Azure Solutions Architect Expert (AZ-305), Azure Security Engineer Associate (AZ-500), or equivalent Familiarity with ISO 27001, NIST, GDPR, and other regulatory frameworks Experience with machine learning and AI-driven security models Strong understanding of ITIL and DevOps methodologies

Our leading Douglas-based Finance Sector Client is growing their Customer Services team and now require an additional Customer Services Technician to join them. Reporting to the Team Manager, the core purpose of Customer Services Technician role is to independently investigate and respond to complaints from a wide range of customers and external stakeholders. Specific duties will include: Monitoring various email inboxes to identify complaints, passing on non-complaints to the appropriate teams Recording complaints on the appropriate logs and maintaining accurate records throughout the resolution process Acknowledge complaints within regulatory and internal SLA timescales Thoroughly investigate complaints, taking into account internal policies and procedures whilst managing customer expectations Determine whether or not a complaint is justified and recommend restorative action Compose responses to customers / stakeholders outlining the complaint, details of the investigation and outcome Completion of ancillary tasks such as ORICs, payment requests and compensation authorisations The ideal candidate for the role of Customer Services Technician will have: Strong analytical skills together with attention to detail and a desire to seek equitable solutions for customers / stakeholders Strong written skills with the ability to pitch responses appropriate to a wide-ranging customer base, some of whom English will be a second language Previous experience in a customer-facing environment ideally with significant experience in resolving customer complaints Good knowledge of products offered by an international life assurance company Educated to A Level standard or higher

Overview Our Douglas-based client are part of a global financial services group, with a growing demand for the products and services within the commercial and domestic insurance market. In order to manage growth within the team, they require a Personal Lines Broker. As Personal Lines Broker you will: Provide professional customer service and advice to clients at all times, both face to face and via telephone Answer incoming call from clients and external suppliers in a professional manner Provide quotations, adjustments and handle renewals using standard personal insurance products where appropriate Process all relevant documentation received in connection with personal lines business on a daily basis Develop working relationship with clients to promote customer satisfaction Implement and maintain the highest level of client administration Ensure complaints are handled in a sensitive and helpful manner and referred in accordance with company procedures Ensure department achieves targets as set - maintain and retain existing business Promote and cross-sell additional applications and services to clients Ensure that work is dealt with accurately, in accordance with the company's procedures and kept up to date Assist team leader(s) and manager(s) for the benefit of the department and advise them of any problems relating to the department or its clients Assist with any other duties required to contribute to the workflow of the department and office Establish and maintain productive relationships with colleagues to ensure that staff morale and conduct are properly exercised Liaise with Team Leader(s) and/or Manager where required to ensure they are kept updated of any potential problems or claims Ensure complaints are handled in a sensitive and helpful manner and referred in accordance with company procedures and within the set time frame set by the relevant regulatory body (JFSC / GFSC / IOM FSA) The ideal candidate for the role of Personal Lines Broker will be: Be a team player - possess confident and effective communication & relationship building skills, to liaise well with both clients and colleagues and demonstrates ability to work jointly and supportively with other members of the team Good effective oral communication skills, to include an excellent telephone manner and ability to construct good written communication (letters and emails) Able to demonstrate close attention to detail and accuracy Able to prioritise workload and plan ahead Desirable, but not essential: Understanding and knowledge of general insurance and underlying legal principles, however this will be gained with professional studies

Our Client is a leading, long-established multijurisdictional Trust and Corporate Service Provider. Their IOM office is now seeking an experienced Client Bookkeeper to join the client accounting team. The Client Bookkeeper will ensure that client financial records are fully maintained and updated, prepare VAT returns, complete client bank reconciliations, facilitate the production and filing annual financial statements and reports and ready for audit purposes. The ideal candidate for the role of Client Bookkeeper will hold: A relevant professional qualification (e.g., CAT / AAT), or willingness to study A minimum of 3 years' relevant experience in a CSP or related environment Knowledge/experience of accounting software systems, e.g. Viewpoint and Xero Experience of processing invoices, reconciling accounts and maintaining accounting ledger systems Knowledge of the relevant legislation and regulation of financial accounts being administered, including the statutory form of financial statements and disclosure requirements Strong IT skills, including practical experience of Microsoft Outlook, Word and Excel Strong numerical, analytical skills and problem-solving skills Good written and verbal communication skills Ability to work accurately with good attention to detail Strong customer service ethic

Our Client are a leading home design and installation business who have served the island's community for more than two decades. As they manage an increasingly successful operation they require a Showroom Sales Assistant to join the team. Working for the Showroom Manager, the Showroom Sales Assistant will: Serve/sell to customers with a friendly and amenable attitude, with emphasis on customer service Process customer orders Handle inbound phone calls and respond to email enquiries The ideal candidate for the role of Showroom Sales Assistant will be: Previous retail / merchant experience desirable Good computer skills and memory retention for products, systems and processes Training on the company's Virtual Worlds design package will be provided Be a team player Hold a full driving licence Training on the company's Virtual Worlds design package will be provided

Our leading Douglas-based Finance Sector Client is seeking an experienced PMO Analyst to join a busy Business Change Team as the business undertakes an exciting programme of growth and acquisition. Your primary focus will be supporting the change team, delivering support services to the projects and programmes to ensure the right level of PMO governance and control is applied ensuring consistency and alignment with the project management framework. PLEASE NOTE : this requires either relocation to the Isle of Man or already resident on the island. This is not a remote role. As PMO Analyst you will: Work with the Programme and Project managers in preparing project initiation documentation in line with Project Framework standards: including setup of projects on project management tools; identification of delivery risks and dependencies; definition of project governance meetings and reporting cycles On-going management and monitoring of the Risks, Assumptions, Issues, Dependencies (RAID) and lessons learned logs for projects/programmes via regular engagement and challenge with the projects/programme teams and recording key areas requiring management attention and escalation Support the Change team in building the maturity and capability of the PMO and wider project team, and delivering the departmental objectives Work with the project team to gain understanding of and to collect and collate the required information to produce weekly/monthly/quarterly dashboards, metrics, budget tracking and steering reports. Identify areas to monitor, engage with the appropriate project and programme managers and team, understand and analyse the information provided and prepare clear, concise, timely and accurate reports/presentations required for effective monitoring and decision making by the relevant boards Support the on-going development and improvement of the PMO service, systems, processes, tools and templates provided to all programmes and projects The ideal candidate for the role of PMO Analyst will have: 2 years' experience in a Project Office, industry best practice and methodology through proven PMO/Programme Analyst experience Hold or working towards an appropriate qualification in Project Management or Project/Programme Office (ISEB at a foundation level, Prince2 at foundation level, P30 at foundation level) Analytical skills and high attention to detail including ability to review, analyse and manipulate data to produce quality management reports in a simple and comprehensive form for non-technical audiences Excellent working knowledge of Microsoft Office products, particularly Excel with an ability to create and manage medium complexity spreadsheet solutions Excellent oral and written communication skills as well as excellent presentation skills Strong influencing and persuasion skills and ability to build productive working relationships

Our leading Douglas-based Finance Sector Client is seeking a leading technology professional in the role of IT Infrastructure Analyst. As IT Infrastructure Analyst you will provide, support, maintain and optimise an on-premises and cloud-based IT infrastructure, with a focus on ensuring the stability, availability and security of the network servers and systems that support business operations. The role blends technical expertise with problem-solving to maintain and improve the efficiency of the IT environment. Responsibilities - Ensure that critical infrastructure components (servers, networks, storage) are available and operational downtime Monitor systems to prevent outages and ensure business continuity Provide timely support for infrastructure related issues, trouble shooting and resolving incidents efficiently Act as an escalation point for more complex issues and work closely with support teams and peers Perform routine maintenance, updates and patching to keep systems secure and up to date Optimise infrastructure performance, identifying areas for improvement to enhance efficiency and capacity Implement and manage security protocols, firewalls and threat detection systems to safeguard the infrastructure Ensure compliance with industry standards, regulations and internal policies related to data protection and cybersecurity Maintain and implement disaster recovery plans to minimise downtime and date loss in case of failures Ensure backup systems are properly configured and tested regularly for data protection and recovery Maintain detailed documentation of network configurations, system setups, infrastructure changes and technical procedures Ensure documentation is accessible and up to date for troubleshooting and auditing purposes Work closely with other IT teams (IT Services, Architecture, Engineering/Developers. To align infrastructure with broader IT strategy Through vendor management liaise with vendors and service providers to help manage infrastructure related services and support Anticipate and plan for future infrastructure needs based on business growth, user demand and new technology adoption Ensure the infrastructure can scale seamlessly to meet organisational requirements The ideal candidate for the role of IT Infrastructure Analyst will hold: - Appropriate technical qualifications e.g. Microsoft certification, including MS Certified Azure Administration, Cisco Certified Network Association (CCNA), VMware Certified Professional (VCP), Microsoft Certified Windows Server - Knowledge and experience of Network protocols - DNS, VPN, Network devices - routers, switches, network segmentation, and VPN configurations for remote access - Skills in network troubleshooting and monitoring tools - e.g. SolarWinds - Proficiency in managing and configuring Windows Servers and Linux-based systems - Experience with Active Directory, DNS, DHCP, and domain administration - Knowledge of server virtualization platforms, such as VMware, Hyper-V for managing virtual machines - Ability to handle server backups, storage management (SAN/NAS), and recovery tasks - Deep understanding of Windows and Linux operating systems for configuration - Knowledge of OS patching, upgrades, and security hardening techniques - Experience with at least one major cloud provider (AWS, Azure, Google Cloud) - Knowledge of cloud servers like compute, storage, networking, security and managed services - Skills in cloud infrastructure deployment, including virtual networks, VM instances, storage and monitoring - Understanding of cloud security practices (IAM, VPCs, firewalls), and cost management - Familiarity with IaC tools like Terraform, Ansible, or ClourFormation and automating infrastructure provisioning and configuration - Basic scripting skills in languages like PowerShell, Bask, or Python for task automation - Experience with vulnerability management tools like Nessus, Qualys, or OpenVAS - Knowledge of endpoint security solutions (antivirus, anti-malware) and incident response procedures - Familiarity with Security Information and Event Management (SIEM) tools, like Splunk or QRadar - Ability to interpret metrics from network, server and application performance monitoring tools - Knowledge of log management tools and techniques for monitoring infrastructure health - Strong problem-solving skills for diagnosing hardware, network and software issues - Knowledge of common troubleshooting frameworks and methodologies, such as ITIL - Knowledge of virtual infrastructure management with VMware, Hyper-V, or similar platforms - Experience with configuring and managing virtualised environments for optimised resource - Understanding of containerisation concepts and tools, primarily Docker - Familiarity with orchestration platforms, especially Kubernetes, to support containerisation applications - Experience with backup and recovery software like Rubrik, Cloudian etc. - Knowledge of backup strategies (e.g. incremental, differential, full backups) and data retention policies - Skills in developing and testing disaster recovery plans to minimise downtime and ensure business continuity - Experience with offsite backup solutions, replication and high-availability configurations - Basic understanding of database management and administration for common databases like SQL server, MySQL and Oracle - Skills in database performance tuning, backup and recovery - Knowledge of Storage Area Networks (SAN), Network Attached Storage (NAS) and RAID configurations - Experience managing cloud storage options and ensuring data redundancy and scalability - Proficiency in documenting infrastructure configurations, standard operating procedures (SOPs), and troubleshooting guides - Experience using documentation tools like confluence, Microsoft SharePoint, or similar collaboration platforms - Skills in creating reports on system performance, resource utilisation, and incident trends for management - Experience with data visualisation and reporting tools like Power BI or Tableau is a plus

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen for a Regulatory Specialist to join the business at a key time of growth. The Regulatory Specialist will provide technical and strategic advice, and ensure implementation of appropriate actions, on regulatory matters as required in all or any of the group businesses across multiple jurisdictions. This is a senior position and while no responsibility for staff management is currently envisaged, a willingness to manage other team members at a future date would be desirable. The regulatory team of three covers a wide range of matters, in both competitive and exclusive market environments, often working to competing, short deadlines. You will be accountable for delivering specific projects, with minimum supervision and so previous practical experience of task responsibility (albeit supported by the wider team), within a regulatory environment is essential. Key duties will include: Formulating appropriate regulatory strategies that are supportive of and consistent with the overall strategic direction of the Group Advising on implications of specific regulatory risks and opportunities, including making recommendations on best courses of action, that take full account of the company's commercial objectives Ensuring that each group business understands the regulatory requirements of the relevant licences, laws and regulations, that apply in its jurisdiction and ensuring that we act accordingly Actively engaging with the overall business processes and working closely with the commercial, technical and marketing teams to best achieve commercial strategies Active engagement with relevant regulatory bodies and governments, including negotiations for price controls, licence renewals and spectrum applications, and overall stakeholder management Providing advice and guidance on the increasing use of competition law principles to regulatory issues and, where appropriate, the application of specific competition laws to the communications sector Providing updates to Exco and other relevant Senior Management, including where appropriate, stakeholders within the wider organisation, on key regulatory issues that impact the business Where relevant, instructing and managing any external legal and/or regulatory advisers Providing regulatory and legal compliance training to all staff, where appropriate Supporting discussions and negotiations with relevant regulatory bodies and competitors and wholesalers, particularly in relation to requests for interconnection and wholesale services (both as a service provider and taker) Provision of regulatory context and oversight in relation to accounting separation processes - acting as internal reviewer for the Guernsey operation and external reviewer for Jersey and Isle of Man Coordinating with Finance and Product teams for the provision of cost-based product data, to assist in the justification of Guernsey's regulated interconnection/wholesale charges Detailed analysis and review of price control frameworks The ideal candidate for the role of Regulatory Specialist will have: A minimum of five years proven, practical experience of working on regulatory matters within a regulated environment, preferably within the telecoms industry or working for a telecoms regulator. This may have been gained as a regulatory economist, a regulatory lawyer, or possibly as a regulatory-focussed accountant Familiarity with licence compliance matters; regulatory consultation processes; and practical "business as usual" regulatory matters Ability to apply technical regulatory expertise to deliver the commercial objectives of the Group, including the drafting and submission of formal responses to external consultations and market information requests. Ideally the candidate will also have some practical regulatory finance cost modelling skills Ability to effectively engage with relevant regulatory and government bodies on regulatory issues that could impact the Group, to ensure our commercial interests are appropriately promoted and protected Ability to engage proactively and effectively at all levels within Sure to ensure the delivery of Sure's commercial objectives Willingness and ability to work alone to progress projects, reflecting the appropriate technical and commercial inputs provided Highly organised and able to manage numerous competing matters at the same time, effectively prioritising them and keeping the business updated in the process Ability to manage expectations and requirements, both within the business and with regulatory bodies Ability to explain key regulatory principles and requirements in plain English, to non-specialists, including commercial implications and how they may benefit or harm the relevant group business Attention to detail and accuracy Ability to solve problems with a commercial and pragmatic approach, to meet the needs of the business within the appropriate legal and regulatory frameworks