Orchard Recruitment Ltd

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Product Manager to join the Home and Broadband group within their professional services team. Reporting to the Head of Product, the Product Manager will play a central role in driving the growth and performance of the company's fixed-line and broadband portfolio across the Channel Islands and Isle of Man. Here you will: Lead the development, management and continuous improvement of fixed broadband, home phone and value-added services (VAS) including gaming, content and smart home initiatives Own the product roadmap and associated customer journeys, ensuring each product delivers strong commercial performance and a smooth customer experience Champion the Guernsey fibre programme, driving customer adoption now that network build is nearing full coverage, and using insight to shape retention, migration and upsell strategies Collaborate across commercial, technical, regulatory and customer support teams to develop and launch compelling propositions aligned with business goals and customer needs Set and deliver the 5-year strategy, Annual Operating Plan (AOP), forecasts and KPIs for your product areas and key customer segments Monitor and analyse product performance - customer take-up, revenue, margin and experience - and make recommendations to drive growth and improve efficiency Commission and respond to market and customer research, using insight to inform product development and positioning Manage supplier relationships, ensuring contract compliance, commercial value, and continuity of service, while identifying and mitigating risks to revenue or margin Represent the business externally with partners, customers and industry bodies as required, and act as a delegate for the Head of Product when needed The ideal candidate for the role of Product Manager will have: Proven product management experience in Consumer or SME markets, ideally in telecoms, broadband, or adjacent industries Strong commercial acumen, with a track record of delivering results through end-to-end product lifecycle ownership Solid understanding of telecommunications technologies and markets, including commercial, technical, and regulatory dynamics Experience developing and managing product, pricing and financial plans, including forecasting, budgeting and performance tracking Ability to work cross-functionally, influencing and aligning stakeholders across commercial, technical, customer support, and regulatory domains Desirable: Working knowledge of broadband technologies, including copper/fibre infrastructure and service provisioning Confident communicator, with strong written and verbal skills and the ability to present effectively to executive and C-Level audiences Customer-centric mindset, with hands-on experience managing customer relationships and improving service delivery across digital and in-person touchpoints Familiarity with digital service design, customer journey mapping, and using insight to drive product and experience improvements Understanding of ISP services and value-added propositions such as gaming, streaming, or smart home integrations

Our Client is a global specialist in corporate, fund and active wealth services and is looking for an experienced Client Bookkeeper to join an established, friendly team. Supporting the Bookkeeping and Accounting Team, the Client Bookkeeper will be responsible for the completion of bank, investment and property bookkeeping as well as relevant control reconciliations. Key Accountabilities will include: Be expected to develop a good working relationship and work proactively with the Trust Administration Teams to resolve queries and assist the Accounting Team with the preparation of accurate trial balances Take ownership, prioritise workload and communicate effectively with their line manager and third parties Have a good understanding of online banking and accounting systems and will be able to demonstrate an ability to familiarise themselves with new systems effectively Support with the timely completion of accurate bookkeeping in line with relevant policies and procedures Be responsible for completing a portfolio of bank, investment and property bookkeeping, as well as relevant control reconciliations The ideal candidate for the Client Bookkeeper role will have: You will hold a relevant professional bookkeeping qualification (such as AAT or CAT).Other equivalent qualifications and work experience will be considered Prior experience in Trust and Company bookkeeping will be beneficial, but not essential Working knowledge and understanding of relevant governance, compliance, risk policies and procedures Ability to use judgement and initiative in applying standard work practices and solving day to day problems Flexible and professional when working under time driven pressures and will have good prioritisation and time management skills A strong team player, self-motivated and focussed on exceeding targets and goals. Have an excellent command of the English language with strong written and verbal communication skills Desirable: Experience in the Fiduciary industry is desirable but not essential

Our leading Douglas-based Finance Sector Client is expanding its Technology Team as they progress an ambitious transformation programme. As the evolution continues, they now require a Security Access Analyst to join the team. Reporting to the Head of IT Security, the Security Access Analyst role is integral to the management and integrity of network and system access within the group. You will be responsible for ensuring that access rights are granted according to role-based access control (RBAC) principles and are in compliance with organisational policies. You will conduct regular audits of access rights to verify adherence to security protocols and to identify any discrepancies that may pose a risk. Key duties will include: Support the joiners/movers/leavers process ensuring timely provisioning, modification, or revocation of access rights Assist in enforcing the "Principle of Least Privilege" by contributing to access reviews and adjustments under guidance Assist in utilising automated tools or mechanisms to facilitate periodic access reviews within specific operational domains Aid in defining RBAC roles, permissions, and access levels aligned with business needs The ideal candidate for the role of Security Access Analyst will have: A Level or higher qualification in Computer Science, Information Security, or a related field, or equivalent hands-on experience A minimum 2 years' experience in an IT Support role and 1+ years in roles that focus on network and/or Cloud security, Identity Access Management (IAM), Role Based Access Control (RBA) and showcasing a track record of increasing responsibility Possess an analytical mind-set, enabling the assessment of security risks and formulation of appropriate mitigation strategies Knowledge of access management solutions and identity management protocols Good analytical skills to interpret access data and identify security risks Awareness of regulatory requirements affecting access controls, such as PCI-DSS and GDPR

Our leading Douglas-based Finance Sector Client is expanding its Compliance and Risk Team as they continue to grow. They are now seeking an AML Analyst to primarily supports the Company's AML/CFT defence by undertaking client screening, risk assessments and transaction monitoring of the client base. Additionally, you will undertake AML assurance checking and be a point of reference for practical interpretation of AML policies and procedures across the business. As an AML Analyst here you will: Support the Company's AML/CTF defence by undertaking screening and risk assessments of the client base to identify any links to PEP's, sanctions, adverse media and financial crime Be a point of reference for practical interpretation of AML policies and procedures across the business Work closely with the AML Manager and wider AML team to ensure our AML/CTF obligations are met and will build strong relationships with the Regions and local business areas where required Maintain the PEP registers for all regions including reconciliation against system flags. Prepares periodic updates and reviews of PEP cases for business sign off Investigate results of manual and automated transaction monitoring to ensure SARs are raised accordingly and AML requirements have been met Perform monthly quality assurance checks on agreed processes in respect of compliance with the AML/CFT Insurance Division handbook Investigate external fraud incidents and recommend control enhancements where weaknesses have been identified The ideal candidate for the role of AML Analyst will have: A basic understanding of the AML obligations and requirements within the IoM, Hong Kong, Singapore and UAE financial services sector Experience of using screening software such as World-Check or Dow Jones Previous experience in a financial crime environment Ideally holding the ICA Certificate in Anti Money Laundering

Our Client, a large Finance Sector firm, are seeking an experience HR and Payroll Administrator to join a friendly, well-established HR team. Reporting to a HR Business Partner, the HR and Payroll Administrator will be responsible for: Administration of end-to-end monthly payroll processes, ensuring compliance with all statutory regulations whilst liaising with external payroll providers and finance teams Maintenance of accurate employee records including contracts, absence, benefits and personal details & staff files and HR digital records Supporting the HR team with recruitment, on-boarding and off-boarding activities Responding to payroll and HR related queries from employees in a timely and professional manner Assisting with the preparation of HR reports and documentation Ensuring adherence to GDPR and confidentiality standards The ideal candidate for the role of HR and Payroll Administrator will have: At least 3 years proven experience in payroll administration and HR Support roles Solid understanding of payroll legislation and HR best practice Proficient in MS office, especially Excel Experience of HR software; experience of HR Dynamics would be advantageous Excellent attention to detail, strong organisational skills and confident in using their own initiative Strong interpersonal and communication skills A proactive team player with a conscientious approach who respects confidentiality

Our leading Douglas-based Finance Sector Client is undergoing a time of significant growth and transformation as they complete the integration of a recent corporate acquisition. To support this, their Actuarial team are now seeking a Graduate Actuarial Trainee. Full training package included. The role of Graduate Actuarial Trainee would suit a highly numerate graduate with a degree in a mathematical or related subject. As part of a small team, but with an ability to work independently, you will be expected to undertake tasks across a variety of areas including pricing and product development, regulatory/internal reporting and actuarial liability modelling, as well as having the opportunity to contribute to the growth and development of the company through involvement in project work. Duties will include: Support external reporting by assisting in the production of valuations to appropriate standards and within agreed timescales Support internal financial reporting, including experience investigations to appropriate standards and in line with agreed methodologies Assist with the development and maintenance of actuarial liability models, checking data extract routines, and maintaining appropriate documentation Take an active role in maintaining and developing illustration systems Provide actuarial support to product development and pricing exercises Provide actuarial support to project work as and when required The ideal candidate for the role of Graduate Actuarial Trainee will: Be educated to honours degree level (at least 2:1) in a mathematical (or related) subject with a proven track record of strong exam performance in mathematical subjects Meet the requirements needed to join the Institute and Faculty of Actuaries as a student member (or equivalent body), or already be a member of such an organisation Experience of Excel, including the use of VBA, would be beneficial Very strong analytical skills and an attention to technical detail Excellent inter-personal skills and an ability to communicate with people at all levels of the company in an effective manner A proven self-starter with an ability to show initiative whilst asking for support where appropriate An ability to write reports to a high standard

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Infrastructure Engineer. - Cloud Services to join their professional services team. The Senior Infrastructure Engineer will work closely with customers to design and deliver complex, enterprise level infrastructures that integrate and leverage the company's solutions. You will be involved in the full life-cycle, from initial engagement, solution design to ongoing third line support.Specific duties will include: Responsible for system design, administration, management and third level support ofVMware vCloud, vCenter, vSphere, storage, and associated technologies,Linux, Windows, SQL and other supporting technologies,VMware NSX and physical networking,Firewalls and other security devices Responsible for root cause resolution of complex technical issues Provide professional consultancy surrounding infrastructure technologies, for example cloud services on boarding Raise third party support cases with appropriate criticalities, managing and escalate as necessary Proactively contribute to continuous service improvement with ideas and suggestions Mentor and guide other team members in their specialist areas of technology Draft and create documentation for new systems, services and technologies including procedures Prioritise and manage your own time alongside stakeholder expectations to deliver for internal and external customers whilst balancing business as usual activity and projects Assist the Commercial team in preparation of proposals, statement of work, and supporting documents for prospects Present the Cloud Services vision, technologies and strategy to executives, technical management and technical engineers Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration and backup/DR strategies Support all of the company's Cloud Services as part of an out of hours on call rota The ideal candidate for the role of Senior Infrastructure Engineer - Cloud Services will have: Expert knowledge of IT infrastructure, including hardware, operating systems, storage, virtualization and security devices 5 or more years' experience in a senior systems administration role, preferably in a service provider environment Knowledge and experience of ITIL, ISO27001 and PCI-DSS preferred Expert knowledge of backup and replication technologies Professional level qualifications across multiple disciplines such as VCP, MCSE, CCNP or equivalent Proven background of providing great customer service Demonstrated ability to effectively communicate by phone, in person or written Show initiative and act independently to resolve problems Demonstrated high levels of accuracy with excellent time management and organisational skills Experience of customer relationships with the confidence and presence to successfully discuss and advise customers Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels

Our Client's Business Change team are in the process of expanding their roadmap as they continue to grow. To support this they now require an additional experienced Business Analyst to join them. In this role you will play an important part in delivering business improvements and efficiencies for the company. As Business Analyst here you will perform: Business case definition Business requirements elicitation and documentation Data analysis Business analysis support for software development, testing, data migration and upgrades The ideal candidate for the role of Business Analyst will have: A minimum of 3 years' significant experience as a business analyst within the life assurance or insurance sector Excellent written and oral communication skills Ability to build and maintain business relationships at all levels within the company Proven experience of delivering business improvements and efficiencies Good facilitation, presentation, and report writing skills Hold or studying towards a related professional qualification, BCS International Diploma in Business Analysis

Our Douglas-based client are general insurers who deliver custom insurance solutions within most sectors of the market and are currently seeking an experienced Fiduciary Manager to join the team. As Fiduciary Manager here you will be managing the Fiduciary team, including: Monitoring actions and activities generated by or for the team Direct supervision of junior staff Applying standards introduced by board & recommending & organising ongoing training (including adherence to policies / procedures) Monitoring and guidance to the application of regulatory requirements (TCSP, AML/CFT etc.) & ensuring awareness and adherence by team Introducing processes / procedures to assist in productive management of client portfolios Managing productivity of team, including the billing process - input & guidance of team to ensure appropriate billing targets are maintained, including efficient debtor management, cash collection and settlement of sales invoices Monitoring time management of team (weekly/monthly/quarterly reporting) Lead to small client portfolio Act in capacity as a director to client entities and as a Director to the group's corporate trustee companies, nominee shareholders & corporate secretary Member of signing committee Attending training and development of relevant knowledge, competencies, and skills to support the development of the business Assisting with various external reporting requirements, such as CRS/FATCA, AML, banking Assisting with submission of client IOM VAT & Tax returns Annual appraisals / monitoring Assistance with management & development of IT systems (cosec, office, document management, intranet etc. guidance and ensuring accuracy of records The ideal candidate for the role of Fiduciary Manager will be: STEP or CGI (ICSA) qualified or near qualified Previous Approved key staff status 3 or more years' experience in the TCSP industry at senior level Accounting knowledge Excellent team skills with strong numerical, oral, and written skills Personable and good communicator, commercially minded, flexible and supportive of change, progress, and self-development Self-organisation and appropriate time management skills Proficient with IT systems and applications

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Senior Administrator.The Project Senior Administrator will be required to work on a range of strategic and regulatory projects across Investment Operations. Specific responsibilities will include: Delivery of key strategic projects for Investment Operations Execute the determined project approach and act as a source of best practice for project delivery Prepare realistic plans and track activities against the project schedule Act as a point of contact for project delivery issues and progress to resolution with key project stakeholders Ability to focus on the desired results, setting realistic goals and meeting or exceeding them Work closely with Management to identify business priorities and to deliver change to meet those priorities Build and maintain close relationships with key customers in the business Investigate/analyse Investment Operations requirements and problems, seeking effective solutions Assist management in reviewing / challenging pipeline projects and provide estimates for business case consideration Provide key knowledge on project delivery as and when required Provide insight into capacity management and project allocations and actively manage same Ability to ensure that your own and others' work and information are complete and accurate through peer review of documentation Follow up with others to ensure that agreements and commitments have been fulfilled Evidence of careful and complete review of own and others' work Attend all Project meetings and deliver on Investment Operations action points Timely and accurate feedback to all relevant parties Roll out updated processes across Investment Operations Ability to start and persist with specific courses of action, exhibiting high motivation and a sense of urgency.Manage workload around deadlines set to ensure delivery Alert management to any SME resourcing shortfalls across Investment Operations that could potentially affect project delivery The ideal candidate for the role of Project Senior Administrator will have: Problem solving, decision making and excellent verbal and written communication skills Ability to work to tight deadlines Ability to exert influence beyond the immediate team, successfully engaging with both internal customers and third parties Ability to establish relationships and maintain contacts with key individuals Have a proven track record of delivering and maintaining best practice in Investment Operations processes and service delivery Be a strong team player while also being able to work on own initiative Strong analytical skills Desirable: 3 years' experience within the insurance sector Demonstrated experience in project delivery

Our Client is a leading Douglas-based Trust & Corporate service provider, serving a diverse international customer base. As they enjoy further growth, they require a Company and Trust Administrator to support the administration team. The focus of the Company andd Trust Administrator is to support the administration team in the management of various portfolios of companies and trusts.Key duties will include: Assist with the administration of companies and trusts under supervision Assist with the preparation of minutes and resolutions under supervision Develop an understanding of the various types of entities that we manage Develop a basic knowledge of Anti Money Laundering and compliance legislation requirements which apply to Fiduciaries Develop a good working knowledge of Microsoft programs and Viewpoint The ideal candidate for the role of Company and Trust Administrator will have: Previous experience in the CSP or Financial Services sector 5 GCSEs at Grade C or above Have good communication skills and able to develop a good working relationship with external and internal clients Dedicated to providing a very good level of service to external and internal clients Be a good team player and able to work within a team of administrators by providing support to the administration team Have good attention to detail and able to produce accurate work Have ability to work under own initiative Flexible working attitude with a willingness to learn Looking to develop a career in company administration and to gain an understanding of Company and Trust legislation

Our client are an international law firm with offices in many key offshore jurisdictions, as well as a presence in the international financial centres of Hong Kong and Shanghai. In order to maintain pace with every evolving technology requirements and need to IT security vigilance, the now require a Senior Azure Cloud Engineer for their Isle of Man team. The Senior Azure Cloud Engineer will play a critical role in leading the firm's transition to the Microsoft Azure cloud. This will include designing, implementing, and securing the cloud-based environment while ensuring compliance with ISO 27001, GDPR, and other regulatory requirements. The role demands extensive hands-on expertise in Microsoft Azure, M365, security frameworks,and AI-driven cloud automation. The ideal candidate for the role of Senior Azure Cloud Engineer will have: 5 to 7 years' hands-on experience with Microsoft Azure and cloud security Expertise in Azure AD, Microsoft Entra, Identity Protection, Conditional Access, MFA, and PIM Deep knowledge of M365, SharePoint, OneDrive, Exchange Online, and Teams administration Strong experience with Azure Policy, Compliance Manager, Microsoft Purview, and data security frameworks Solid grasp of AI, automation, and Infrastructure-as-Code (IaC) technologies Experience implementing Zero Trust security architecture and hybrid cloud solutions Knowledge of Azure networking (VNet, ExpressRoute, VPNs, SD-WAN, private endpoints, and firewall solutions) Proven experience with Azure security solutions (Defender for Cloud, Sentinel, and Defender for Endpoint) Strong scripting and automation skills using PowerShell, Python, or Terraform Desirable: Microsoft certifications: Azure Solutions Architect Expert (AZ-305), Azure Security Engineer Associate (AZ-500), or equivalent Familiarity with ISO 27001, NIST, GDPR, and other regulatory frameworks Experience with machine learning and AI-driven security models Strong understanding of ITIL and DevOps methodologies

Our leading Douglas-based Finance Sector Client is growing their Customer Services team and now require an additional Customer Services Technician to join them. Reporting to the Team Manager, the core purpose of Customer Services Technician role is to independently investigate and respond to complaints from a wide range of customers and external stakeholders. Specific duties will include: Monitoring various email inboxes to identify complaints, passing on non-complaints to the appropriate teams Recording complaints on the appropriate logs and maintaining accurate records throughout the resolution process Acknowledge complaints within regulatory and internal SLA timescales Thoroughly investigate complaints, taking into account internal policies and procedures whilst managing customer expectations Determine whether or not a complaint is justified and recommend restorative action Compose responses to customers / stakeholders outlining the complaint, details of the investigation and outcome Completion of ancillary tasks such as ORICs, payment requests and compensation authorisations The ideal candidate for the role of Customer Services Technician will have: Strong analytical skills together with attention to detail and a desire to seek equitable solutions for customers / stakeholders Strong written skills with the ability to pitch responses appropriate to a wide-ranging customer base, some of whom English will be a second language Previous experience in a customer-facing environment ideally with significant experience in resolving customer complaints Good knowledge of products offered by an international life assurance company Educated to A Level standard or higher

Overview Our Douglas-based client are part of a global financial services group, with a growing demand for the products and services within the commercial and domestic insurance market. In order to manage growth within the team, they require a Personal Lines Broker. As Personal Lines Broker you will: Provide professional customer service and advice to clients at all times, both face to face and via telephone Answer incoming call from clients and external suppliers in a professional manner Provide quotations, adjustments and handle renewals using standard personal insurance products where appropriate Process all relevant documentation received in connection with personal lines business on a daily basis Develop working relationship with clients to promote customer satisfaction Implement and maintain the highest level of client administration Ensure complaints are handled in a sensitive and helpful manner and referred in accordance with company procedures Ensure department achieves targets as set - maintain and retain existing business Promote and cross-sell additional applications and services to clients Ensure that work is dealt with accurately, in accordance with the company's procedures and kept up to date Assist team leader(s) and manager(s) for the benefit of the department and advise them of any problems relating to the department or its clients Assist with any other duties required to contribute to the workflow of the department and office Establish and maintain productive relationships with colleagues to ensure that staff morale and conduct are properly exercised Liaise with Team Leader(s) and/or Manager where required to ensure they are kept updated of any potential problems or claims Ensure complaints are handled in a sensitive and helpful manner and referred in accordance with company procedures and within the set time frame set by the relevant regulatory body (JFSC / GFSC / IOM FSA) The ideal candidate for the role of Personal Lines Broker will be: Be a team player - possess confident and effective communication & relationship building skills, to liaise well with both clients and colleagues and demonstrates ability to work jointly and supportively with other members of the team Good effective oral communication skills, to include an excellent telephone manner and ability to construct good written communication (letters and emails) Able to demonstrate close attention to detail and accuracy Able to prioritise workload and plan ahead Desirable, but not essential: Understanding and knowledge of general insurance and underlying legal principles, however this will be gained with professional studies

Our Client is a leading, long-established multijurisdictional Trust and Corporate Service Provider. Their IOM office is now seeking an experienced Client Bookkeeper to join the client accounting team. The Client Bookkeeper will ensure that client financial records are fully maintained and updated, prepare VAT returns, complete client bank reconciliations, facilitate the production and filing annual financial statements and reports and ready for audit purposes. The ideal candidate for the role of Client Bookkeeper will hold: A relevant professional qualification (e.g., CAT / AAT), or willingness to study A minimum of 3 years' relevant experience in a CSP or related environment Knowledge/experience of accounting software systems, e.g. Viewpoint and Xero Experience of processing invoices, reconciling accounts and maintaining accounting ledger systems Knowledge of the relevant legislation and regulation of financial accounts being administered, including the statutory form of financial statements and disclosure requirements Strong IT skills, including practical experience of Microsoft Outlook, Word and Excel Strong numerical, analytical skills and problem-solving skills Good written and verbal communication skills Ability to work accurately with good attention to detail Strong customer service ethic

Our Client are a leading home design and installation business who have served the island's community for more than two decades. As they manage an increasingly successful operation they require a Showroom Sales Assistant to join the team. Working for the Showroom Manager, the Showroom Sales Assistant will: Serve/sell to customers with a friendly and amenable attitude, with emphasis on customer service Process customer orders Handle inbound phone calls and respond to email enquiries The ideal candidate for the role of Showroom Sales Assistant will be: Previous retail / merchant experience desirable Good computer skills and memory retention for products, systems and processes Training on the company's Virtual Worlds design package will be provided Be a team player Hold a full driving licence Training on the company's Virtual Worlds design package will be provided

Our leading Douglas-based Finance Sector Client is seeking an experienced PMO Analyst to join a busy Business Change Team as the business undertakes an exciting programme of growth and acquisition. Your primary focus will be supporting the change team, delivering support services to the projects and programmes to ensure the right level of PMO governance and control is applied ensuring consistency and alignment with the project management framework. PLEASE NOTE : this requires either relocation to the Isle of Man or already resident on the island. This is not a remote role. As PMO Analyst you will: Work with the Programme and Project managers in preparing project initiation documentation in line with Project Framework standards: including setup of projects on project management tools; identification of delivery risks and dependencies; definition of project governance meetings and reporting cycles On-going management and monitoring of the Risks, Assumptions, Issues, Dependencies (RAID) and lessons learned logs for projects/programmes via regular engagement and challenge with the projects/programme teams and recording key areas requiring management attention and escalation Support the Change team in building the maturity and capability of the PMO and wider project team, and delivering the departmental objectives Work with the project team to gain understanding of and to collect and collate the required information to produce weekly/monthly/quarterly dashboards, metrics, budget tracking and steering reports. Identify areas to monitor, engage with the appropriate project and programme managers and team, understand and analyse the information provided and prepare clear, concise, timely and accurate reports/presentations required for effective monitoring and decision making by the relevant boards Support the on-going development and improvement of the PMO service, systems, processes, tools and templates provided to all programmes and projects The ideal candidate for the role of PMO Analyst will have: 2 years' experience in a Project Office, industry best practice and methodology through proven PMO/Programme Analyst experience Hold or working towards an appropriate qualification in Project Management or Project/Programme Office (ISEB at a foundation level, Prince2 at foundation level, P30 at foundation level) Analytical skills and high attention to detail including ability to review, analyse and manipulate data to produce quality management reports in a simple and comprehensive form for non-technical audiences Excellent working knowledge of Microsoft Office products, particularly Excel with an ability to create and manage medium complexity spreadsheet solutions Excellent oral and written communication skills as well as excellent presentation skills Strong influencing and persuasion skills and ability to build productive working relationships

Our leading Douglas-based Finance Sector Client is seeking a leading technology professional in the role of IT Infrastructure Analyst. As IT Infrastructure Analyst you will provide, support, maintain and optimise an on-premises and cloud-based IT infrastructure, with a focus on ensuring the stability, availability and security of the network servers and systems that support business operations. The role blends technical expertise with problem-solving to maintain and improve the efficiency of the IT environment. Responsibilities - Ensure that critical infrastructure components (servers, networks, storage) are available and operational downtime Monitor systems to prevent outages and ensure business continuity Provide timely support for infrastructure related issues, trouble shooting and resolving incidents efficiently Act as an escalation point for more complex issues and work closely with support teams and peers Perform routine maintenance, updates and patching to keep systems secure and up to date Optimise infrastructure performance, identifying areas for improvement to enhance efficiency and capacity Implement and manage security protocols, firewalls and threat detection systems to safeguard the infrastructure Ensure compliance with industry standards, regulations and internal policies related to data protection and cybersecurity Maintain and implement disaster recovery plans to minimise downtime and date loss in case of failures Ensure backup systems are properly configured and tested regularly for data protection and recovery Maintain detailed documentation of network configurations, system setups, infrastructure changes and technical procedures Ensure documentation is accessible and up to date for troubleshooting and auditing purposes Work closely with other IT teams (IT Services, Architecture, Engineering/Developers. To align infrastructure with broader IT strategy Through vendor management liaise with vendors and service providers to help manage infrastructure related services and support Anticipate and plan for future infrastructure needs based on business growth, user demand and new technology adoption Ensure the infrastructure can scale seamlessly to meet organisational requirements The ideal candidate for the role of IT Infrastructure Analyst will hold: - Appropriate technical qualifications e.g. Microsoft certification, including MS Certified Azure Administration, Cisco Certified Network Association (CCNA), VMware Certified Professional (VCP), Microsoft Certified Windows Server - Knowledge and experience of Network protocols - DNS, VPN, Network devices - routers, switches, network segmentation, and VPN configurations for remote access - Skills in network troubleshooting and monitoring tools - e.g. SolarWinds - Proficiency in managing and configuring Windows Servers and Linux-based systems - Experience with Active Directory, DNS, DHCP, and domain administration - Knowledge of server virtualization platforms, such as VMware, Hyper-V for managing virtual machines - Ability to handle server backups, storage management (SAN/NAS), and recovery tasks - Deep understanding of Windows and Linux operating systems for configuration - Knowledge of OS patching, upgrades, and security hardening techniques - Experience with at least one major cloud provider (AWS, Azure, Google Cloud) - Knowledge of cloud servers like compute, storage, networking, security and managed services - Skills in cloud infrastructure deployment, including virtual networks, VM instances, storage and monitoring - Understanding of cloud security practices (IAM, VPCs, firewalls), and cost management - Familiarity with IaC tools like Terraform, Ansible, or ClourFormation and automating infrastructure provisioning and configuration - Basic scripting skills in languages like PowerShell, Bask, or Python for task automation - Experience with vulnerability management tools like Nessus, Qualys, or OpenVAS - Knowledge of endpoint security solutions (antivirus, anti-malware) and incident response procedures - Familiarity with Security Information and Event Management (SIEM) tools, like Splunk or QRadar - Ability to interpret metrics from network, server and application performance monitoring tools - Knowledge of log management tools and techniques for monitoring infrastructure health - Strong problem-solving skills for diagnosing hardware, network and software issues - Knowledge of common troubleshooting frameworks and methodologies, such as ITIL - Knowledge of virtual infrastructure management with VMware, Hyper-V, or similar platforms - Experience with configuring and managing virtualised environments for optimised resource - Understanding of containerisation concepts and tools, primarily Docker - Familiarity with orchestration platforms, especially Kubernetes, to support containerisation applications - Experience with backup and recovery software like Rubrik, Cloudian etc. - Knowledge of backup strategies (e.g. incremental, differential, full backups) and data retention policies - Skills in developing and testing disaster recovery plans to minimise downtime and ensure business continuity - Experience with offsite backup solutions, replication and high-availability configurations - Basic understanding of database management and administration for common databases like SQL server, MySQL and Oracle - Skills in database performance tuning, backup and recovery - Knowledge of Storage Area Networks (SAN), Network Attached Storage (NAS) and RAID configurations - Experience managing cloud storage options and ensuring data redundancy and scalability - Proficiency in documenting infrastructure configurations, standard operating procedures (SOPs), and troubleshooting guides - Experience using documentation tools like confluence, Microsoft SharePoint, or similar collaboration platforms - Skills in creating reports on system performance, resource utilisation, and incident trends for management - Experience with data visualisation and reporting tools like Power BI or Tableau is a plus

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen for a Regulatory Specialist to join the business at a key time of growth. The Regulatory Specialist will provide technical and strategic advice, and ensure implementation of appropriate actions, on regulatory matters as required in all or any of the group businesses across multiple jurisdictions. This is a senior position and while no responsibility for staff management is currently envisaged, a willingness to manage other team members at a future date would be desirable. The regulatory team of three covers a wide range of matters, in both competitive and exclusive market environments, often working to competing, short deadlines. You will be accountable for delivering specific projects, with minimum supervision and so previous practical experience of task responsibility (albeit supported by the wider team), within a regulatory environment is essential. Key duties will include: Formulating appropriate regulatory strategies that are supportive of and consistent with the overall strategic direction of the Group Advising on implications of specific regulatory risks and opportunities, including making recommendations on best courses of action, that take full account of the company's commercial objectives Ensuring that each group business understands the regulatory requirements of the relevant licences, laws and regulations, that apply in its jurisdiction and ensuring that we act accordingly Actively engaging with the overall business processes and working closely with the commercial, technical and marketing teams to best achieve commercial strategies Active engagement with relevant regulatory bodies and governments, including negotiations for price controls, licence renewals and spectrum applications, and overall stakeholder management Providing advice and guidance on the increasing use of competition law principles to regulatory issues and, where appropriate, the application of specific competition laws to the communications sector Providing updates to Exco and other relevant Senior Management, including where appropriate, stakeholders within the wider organisation, on key regulatory issues that impact the business Where relevant, instructing and managing any external legal and/or regulatory advisers Providing regulatory and legal compliance training to all staff, where appropriate Supporting discussions and negotiations with relevant regulatory bodies and competitors and wholesalers, particularly in relation to requests for interconnection and wholesale services (both as a service provider and taker) Provision of regulatory context and oversight in relation to accounting separation processes - acting as internal reviewer for the Guernsey operation and external reviewer for Jersey and Isle of Man Coordinating with Finance and Product teams for the provision of cost-based product data, to assist in the justification of Guernsey's regulated interconnection/wholesale charges Detailed analysis and review of price control frameworks The ideal candidate for the role of Regulatory Specialist will have: A minimum of five years proven, practical experience of working on regulatory matters within a regulated environment, preferably within the telecoms industry or working for a telecoms regulator. This may have been gained as a regulatory economist, a regulatory lawyer, or possibly as a regulatory-focussed accountant Familiarity with licence compliance matters; regulatory consultation processes; and practical "business as usual" regulatory matters Ability to apply technical regulatory expertise to deliver the commercial objectives of the Group, including the drafting and submission of formal responses to external consultations and market information requests. Ideally the candidate will also have some practical regulatory finance cost modelling skills Ability to effectively engage with relevant regulatory and government bodies on regulatory issues that could impact the Group, to ensure our commercial interests are appropriately promoted and protected Ability to engage proactively and effectively at all levels within Sure to ensure the delivery of Sure's commercial objectives Willingness and ability to work alone to progress projects, reflecting the appropriate technical and commercial inputs provided Highly organised and able to manage numerous competing matters at the same time, effectively prioritising them and keeping the business updated in the process Ability to manage expectations and requirements, both within the business and with regulatory bodies Ability to explain key regulatory principles and requirements in plain English, to non-specialists, including commercial implications and how they may benefit or harm the relevant group business Attention to detail and accuracy Ability to solve problems with a commercial and pragmatic approach, to meet the needs of the business within the appropriate legal and regulatory frameworks