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# Our Privacy Statement & Cookie Policy The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. About the RoleIn this opportunity as a Customer Success Manager (Tax & Trade) , you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives.You will: Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks , develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends , identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics , including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer , gathering insights and feedback to inform product development, roadmap prioritization, and go to market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans.Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long term customer advocacy. About YouYou're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions , with a willingness to learn and work with innovative, AI enabled products. Proven ability to build trusted, long term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder management skills. Positive, customer centric attitude with strong problem solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross functional teams , contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail oriented domain , balancing customer needs with compliance and product best practices. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion,

A leading technology solutions provider in the UK is seeking a Customer Success Manager to drive customer engagement and ensure maximum product usage. The successful candidate will cultivate strong customer relationships, design tailored success plans, and analyze product adoption trends to enhance customer satisfaction. Must have a background in Customer Success or a related field and a strong communication skill set to navigate customer needs effectively. This role offers a hybrid work environment and industry-competitive benefits.

A global technology and software firm is seeking a Client Solutions Consultant in Greater London. The successful candidate will build strategic client relationships, understand legal technology solutions, and drive product adoption. Candidates should have experience in legal services, excellent communicative abilities, and a strong customer-centric approach. The firm promotes a flexible hybrid work environment and values continuous professional development, providing comprehensive benefits to its employees.

# Our Privacy Statement & Cookie Policy Join a cutting-edge research team working to deliver on the transformation promises of modern AI. We are seeking Machine Learning Research Engineers with the skills and drive to build and conduct experiments with advanced AI systems in an academic environment rich with high-quality data from real-world problems. Foundational Research is the dedicated core Machine Learning research division of Thomson Reuters. We are focused on research and development, with a particular focus on advanced algorithms and training techniques for Large Language Models (LLMs). We are expanding our strong foundation of research capabilities across different areas and are looking for engineers who participate in designing, coding, conducting experiments, and translating findings into concrete deliverables. Our focus areas are: LLM Training (Continued pretraining, instruction tuning, reinforcement learning, distributed training, efficient ML techniques) Post-training techniques for planning, reasoning & complex workflows (e.g., reasoning models, LLMs + knowledge graphs, test time compute, CoT pipelines, tool use & API calling, etc.) Data-centric Machine Learning (Synthetic data, curriculum learning, learned data mixtures, etc.) Evaluation (Benchmarking best practices, humans/LLMs as a judge, red teaming/adversarial testing, hallucination detection, etc.)We work collaboratively with TR Labs (TR's applied research division), academic partners at world-leading research institutions, and subject matter experts with decades of experience. We experiment, prototype, test, and deliver ideas in the pursuit of smarter and more valuable models trained on an unprecedented wealth of data and powered by state-of-the-art technical infrastructure. Through our unique institutional experience, we have access to an unprecedented number of subject matter experts involved in data collection, testing and evaluation of trained models. As an ML Research Engineer, you will play a key part in a diverse global team of experts. We hire world-leading specialists in ML/NLP/GenAI, as well as Engineering, to drive the company's leading internal AI model development. You will have the opportunity to contribute to our proprietary AI model research & development through rapid prototyping, scalable infrastructure, and production-quality implementations, and to research papers in top tier academic conferences and journals. About the role In this opportunity, as an ML Research Engineer you will: Build: You will design and implement robust, scalable systems for training and evaluating large language models. You'll build data pipelines for data-centric research, training infrastructure for instruction fine-tuning (IFT), Direct Preference Optimization (DPO), and reinforcement learning workflows, evaluation frameworks for comprehensive model assessment, and infrastructure for agentic workflows that enables researchers to iterate quickly and effectively. Innovate: You will work at the very cutting edge of AI Research at an institution with some of the richest data sources in the world. Through your work, you will rapidly implement novel research ideas in LLM training, evaluation, agentic systems, and data processing, transforming them into production-ready systems and research publications. You will contribute to advancing the state-of-the-art in data-centric ML by building tools that help us make the best use of our unprecedented data resources. Experiment and Develop: You are involved in the entire research & model development lifecycle, brainstorming, coding, testing, and delivering high-quality implementations that support cutting-edge research. You'll build pipelines for synthetic data generation, automated evaluation systems, training workflows for various fine-tuning approaches, and agent-based workflows that push the boundaries of what's possible with LLMs. Collaborate: Working on a collaborative global team of research engineers and scientists both within Thomson Reuters and our academic partners at world-leading universities. You'll work closely with researchers to understand their needs and translate cutting-edge research papers into practical, scalable implementations. Communicate: Actively engage in sharing technical implementations and best practices with the wider team through code reviews, documentation, technical presentations, and knowledge sharing sessions. Contribute to internal research discussions and stay current with the latest developments in LLM training, evaluation, agentic AI, and data-centric machine learning. About you You're a fit for the role if your background includes: Required qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a relevant discipline (or equivalent practical experience) 3+ years of hands-on experience building ML/NLP/AI systems with strong software engineering practices Demonstrated expertise in building production-quality code and data pipelines for ML systems Proficiency in modern AI development frameworks including: PyTorch, Jax , HuggingFace Transformers, LLM APIs (litellm etc) and vLLM for building and deploying large-scale AI applications Understanding of LLM training methodologies including instruction fine-tuning, preference optimization, and reinforcement learning approaches Strong software engineering skills including version control, testing, CI/CD, and code quality practices Hands-on experience with experiment tracking and orchestration tools such as clearml, Weights & Biases, MLflow. Experience with distributed computing frameworks and large-scale data processing (e.g., Ray, Spark, Dask) Excellent communication skills to collaborate with researchers and translate research ideas into robust implementations Self-driven attitude with genuine curiosity about ML research developments Comfortable working in fast-paced, agile environments, managing the uncertainty and ambiguity of genuinely novel researchHelpful qualifications: Track record of ML impact in the form of releases, publications or contributions to open source ML libraries or frameworks (especially in training, evaluation, data processing, or agent systems) Experience building and maintaining ML training infrastructure and data pipelines at scale Extensive experience with LLM training techniques such as instruction fine-tuning (IFT), Direct Preference Optimization (DPO), Proximal Policy Optimization (PPO), or other RLHF methods Hands-on experience implementing and scaling supervised fine-tuning, preference learning, and reinforcement learning pipelines for LLMs Experience building LLM evaluation frameworks, benchmarking systems, or automated testing pipelines Hands-on experience with agentic workflows, tool-using AI systems, or multi-agent coordination (examples include: langgraph, AutoGPT, LLamaIndex) Experience with data-centric ML approaches including synthetic data generation, data curation, or curriculum learning pipelines Experience training large-scale models over distributed nodes with cloud tools such as AWS, MS Azure, or Google Cloud Hands-on experience with MLOps, experiment tracking, and model deployment systems Strong interest in staying current with ML research literature and ability to quickly implement novel techniques from academic papers Familiarity with training optimization techniques such as mixed precision training, gradient checkpointing, and efficient attention mechanisms Knowledge of modern ML engineering practices (containerization, orchestration, monitoring)You will enjoy: Learning and development: On-the-job coaching and learning as well as the opportunity to work with cutting-edge methods and technologies. Plenty of data, compute, and high-impact problems: Our scientists and engineers get to explore large datasets and discover new capabilities and insights. Thomson Reuters is best known