Marks & Spencer Plc

Work Pattern Sunday: 09:00-17:00 Monday: 06:00 - 14:30 Tuesday: 06:00 - 14:30 Wednesday: 06:00 - 14:30 Thursday: 09:00-17:00 Purpose To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Purpose (continued) Duty Manage in the absence of the next level Leader when required Champion new ways of working within stores through an open mindset and positive attitude Leads colleagues in delivery of task prioritising customer first Plans, allocates and follows through on delivery of task to a consistent standard across the store Drives on the job productivity Supports colleagues through coaching and feedback Uses MI to take action to drive performance Helps maintain a safe and legal environment for colleagues and customers Supports the delivery of an inspirational,improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates, it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills / Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG

A leading retail company in Northern Ireland seeks a Retail Assistant to lead fill operations and coordinate resources effectively. You will be responsible for ensuring that the sales floor is ready to trade and coaching colleagues to deliver a high standard of customer service. This role requires a good level of digital capability, effective communication skills, and the ability to manage operational tasks while maintaining safety standards. Join a dynamic team where your contributions will enhance the shopping experience.

Summary As Senior Head of Product Management, you will create vision, set direction, and lead delivery of an entire digital product portfolio, typically overseeing over 15-20 product teams. You will create, refine and deliver product strategies and roadmaps, establish budgets, and implement product management disciplines to create innovative, digital products that customers love and drive commercial value at scale. This is a highly customer focussed and highly visible role influencing and directly leading multiple digital teams. You will manage several senior stakeholders across the business to drive alignment on objectives and key results, as well as partner with cross-functional teams to create, refine and execute the product strategy in the context of company objectives. You will play a key role in shaping the Product Management discipline to help bring about an innovative, product-led culture that allows M&S digital products to be built at scale with high agility. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you ll do Lead and define the strategic vision for the Stores product portfolio, translating commercial, operational, and digital strategies into clear roadmaps and OKRs that enhance store performance, customer experience, and business outcomes. Drive customer-focused innovation in-store, leveraging market insight, operational data, and competitor trends to deliver seamless, engaging, and differentiated experiences across the store network. Collaborate with senior stakeholders across business, product, technology, and operations, aligning priorities, facilitating decision-making, and evangelising the product vision and roadmap. Ensure end-to-end product lifecycle excellence, including backlog prioritisation, business case development, launch readiness, adoption, and ongoing optimisation with measurable success metrics. Build, inspire, and lead high-performing product teams, embedding agile ways of working, mentoring Product Managers, and fostering a product-led culture focused on innovation, operational efficiency, and customer experience. Who you are Extensive product management experience delivering end-to-end strategies and launches across complex, customer-facing portfolios, ideally in store operations, retail technology, or omnichannel environments. Strong commercial and operational insight, with the ability to translate customer behaviour, store performance, and market trends into impactful product strategies. Proven leadership and influencing skills, with experience aligning cross-functional teams, including operations, technology, and commercial stakeholders, to deliver on strategic priorities. Data-driven decision-making and problem-solving expertise, with the ability to define and track key success metrics, optimise store experiences, and drive measurable business impact. Exceptional people and leadership skills, including mentoring, team development, and fostering an agile, product-led culture that encourages innovation and collaboration across the Stores domain. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Work Pattern Week 1 Sun 07:00-15:00 Mon 06:00-14:00 Weds 06:00-14:00 Thurs 06:00-14:00 Fri 06:00-14:00 Week 2 Mon 06:00-14:00 Tues 06:00-14:00 Weds 06:00-14:00 Fri 06:00-14:00 Sat 06:00-14:00 Join our team at M&S as a Shift Lead in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait and enjoy every experience in our store. You'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. Purpose Duty Manage in the absence of the next level Leader when required Champion new ways of working within stores through an open mindset and positive attitude Leads colleagues in delivery of task prioritising customer first Plans, allocates and follows through on delivery of task to a consistent standard across the store Drives on the job productivity Supports colleagues through coaching and feedback Uses MI to take action to drive performance Helps maintain a safe and legal environment for colleagues and customers Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedbacktoBIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action Role models new ways of workingthrough the use ofdigital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches,eventsand campaigns Key Capabilities Understands how M&S operates,it'sstrategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliantbasicsand operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG

A leading retail company in Edinburgh seeks a Team Manager in Fashion, Home & Beauty. You will inspire your team, drive performance, and ensure customer satisfaction. The role involves decision-making on layout, service, and performance, while coaching your team to deliver exceptional results. An ideal candidate has strong leadership skills, commercial awareness, and is committed to personal development. This exciting position offers substantial opportunities for growth in a dynamic retail environment.

A reputable retail company in Aberdeen City is seeking a Designate Team Manager to lead a team focused on delivering exceptional customer service and achieving sales targets. This role requires proficiency in managing operational processes, coaching staff, and ensuring a positive customer experience. Ideal candidates will possess strong team leadership skills, ability to drive performance, and a passion for retail excellence. This position is essential for supporting the store's growth and operational success.

Designate Team Manager - UK Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region Ensure colleagues understand and are motivated to deliver their part Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's Supports the delivery and embedding of the business transformation plan and change initiatives for their area Delivers great standards and service by setting clear expectations with store colleagues Create the right culture, role modelling new digital ways of working and leadership behaviours Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Deliver brilliant basics through the team Seeks customer feedback and takes action to deliver improvement Uses data and insight to improve customer instore experience, improve the operation and drive performance Support the delivery of Plan A Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Recruit for the team, ensuring new starters have a brilliant onboarding experience Deliver all line management activities in line with company process and policy Build an active working partnership with BIG, provide feedback and support the development of BIG reps Deliver operational excellence to maximise product availability, minimise stock and cash loss Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Maintain a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Technical Skills/ Experience Ability to lead a team to deliver excellent customer service and KPI's across the store Create the right culture, role modelling new digital ways of working and leadership behaviours Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit Good working knowledge of VM principles Good level of digital capability and an understanding and use of all systems Good knowledge of the legal requirements across their area of accountability and the store Knowledge of our people policies and managing performance within a team The ability to have difficult conversations with effective resolutions with colleagues Good communicator and listener who will inspire, share their knowledge and best practices with others Ability to plan and review across the week and the month Ability to deliver under pressure demonstrating resilience Ability to build and maintain relationships with key stakeholders across the store and region Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG

A leading retail company is looking for a Team Manager for their Cafe & Ops in Aberdeen City. In this role, you will support store profitability through effective leadership and customer service initiatives. You will manage a multiskilled team, ensuring exceptional standards and compliance with business expectations. Strong leadership, flexibility, and the ability to drive sales metrics are essential. If you have the passion for enhancing customer experience, we want to hear from you!

Team Manager - Cafe & Ops - UK Purpose Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability Role model great customer service and ensures the delivery of a customer focussed service proposition through the team that delights our customers Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region Ensure colleagues understand and are motivated to deliver their part Support the store to trade safely and legally, protecting Customers,Colleaguesand the M&S brand Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's Supports the delivery and embedding of the business transformation plan and change initiatives for their area Delivers great standards and service by setting clear expectations with store colleagues Create the right culture, role modelling new digital ways of working and leadership behaviours Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well Deliver brilliant basics through the team Seeks customer feedback and takes action to deliver improvement Uses data and insight to improve customer instore experience, improve the operation and drive performance Support the delivery of Plan A Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success Recruit for the team, ensuring new starters have a brilliant onboarding experience Deliver all line management activities in line with company process and policy Build an active working partnership with BIG, provide feedback and support the development of BIG reps Deliver operational excellence to maximise product availability, minimise stock and cash loss Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly Maintain a safe and legal store environment Supports visual merchandising updates across all launches,eventsand campaigns Technical Skills/ Experience Ability to lead a team to deliver excellent customer service and KPI's across the store Create the right culture, role modelling new digital ways of working and leadership behaviours Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit Good working knowledge of VM principles Good level of digital capability and an understanding and use of all systems Good knowledge of the legal requirements across their area of accountability and the store Knowledge of our people policies and managing performance within a team The ability to have difficult conversations with effective resolutions with colleagues Good communicator and listener who will inspire, share theirknowledgeand best practices with others Ability to plan and review across the week and the month Ability to deliver under pressure demonstrating resilience Ability to build and maintain relationships with key stakeholders across the store and region Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are Uses customer feedback and market trends to guideteamswork Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely,clearand open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG

A leading retail organization in Greater London is seeking a Senior Software Engineer to lead their Online engineering team. You will be responsible for managing a high-performing software team and overseeing the modernization of their order management system. The ideal candidate has extensive experience in Java-based back-end solutions and a passion for driving agile development practices. This role offers competitive benefits and an inclusive culture focused on innovation and team collaboration.

We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence. Being creative, curious, and confident, you will be an integral part of our empowered, self managing, multi disciplinary engineering teams - designing, building, releasing, and maintaining products. You will play a key role in driving our ambition to create a best in class software engineering team, environment, and culture. As part of the M&S Software Engineering team, you'll be joining a well loved historic brand, working on solutions that serves millions of loyal customers and thousands of colleagues! With ethical values that run right through the company's core and technology leaders that truly understand software engineers and engineering, it's an exciting time as we're redefining ourselves into a digital first and engineering led organisation, with the quality of our engineering team being a key differentiator. You will join the Online software engineering team and lead the modernisation of our order management software, to provide a seamless customer experience and enable the M&S online growth ambitions through a scalable, reliable, secure and cost effective system. What You'll Do Team Management: Build, mentor, and manage a high performing software engineering team. Foster a culture of collaboration, innovation, and continuous improvement within the team. Facilitate communication and collaboration among team members. Ensure budgets, people and resource allocation, and workload balance across projects. Agile Delivery: Oversee the planning, execution, and delivery of software projects, ensuring alignment with business objectives and timelines. Monitor project progress, risks, and dependencies, taking corrective action when necessary. Work closely with product management, design, programme management, and others to define project scope, goals, and deliverables. Technical Leadership: Drive the adoption of standards, and methodologies for software development. Provide technical guidance and support to engineering teams for complex projects. Evaluate and recommend new technologies, tools, and platforms to improve the engineering process and software quality. Work with senior engineers to develop the team's technical roadmap and support the product management team to prioritise it against the commercial roadmap. Quality Assurance and Maintenance: Establish and enforce quality standards, ensuring software products meet performance, reliability, and usability requirements. Oversee the maintenance and support of existing software systems, ensuring prompt resolution of issues and bugs. Who You Are Previous polyglot hands on senior software engineer. Experience working on highly scalable back end software solutions, ideally Java based. Experience working with order management systems such as IBM Sterling is a plus. Extensive background in software engineering with several years' experience in a variety of systems and technologies. Experience building and leading teams of highly skilled, senior software engineers that deliver high quality software. Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies. Promoter of DevOps: you build it, you run it. Tech Stack M&S software engineers use a variety of technologies including: React, Next.js, Typescript, Optmizely Java, Spring, Spring Boot, Micronaut, GraphQL, Kafka MongoDB, Postgres, Redis Azure, Kubernetes Dynatrace GitHub Actions What's In It For You Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third party brands for you and someone in your household, available once you've completed your probation. Competitive holiday allowance with the option to buy more. Discretionary bonus schemes linked to your performance and ours. Strong pension and life assurance to help plan for the future. Tailored induction and training to support your development from day one. Exclusive perks and savings through our M&S Choices portal. Market leading family policies, including parental, adoption and neonatal leave. 24/7 wellbeing support, including virtual GP access and mental health services. One paid volunteer day a year to support a cause that matters to you. Everyone's Welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

A leading retailer in Greater London is seeking a Team Manager in Food to lead a shop floor team, ensuring exceptional availability and 5-star service. This role requires a commercially sharp leader who is operationally resilient and capable of driving performance. Responsibilities include coaching staff, managing stock, and delivering on KPIs, while fostering a culture of collaboration and accountability. Join us in transforming the future of retail by applying today.

A leading retail organization in the UK seeks a Head of Software Engineering to oversee the Personalisation team. This role involves shaping technology strategy, driving engineering excellence, and collaborating with product, data science, and delivery teams. The ideal candidate has extensive experience as a senior software engineer and proven leadership in building high-performing teams. The position offers a chance to work with cutting-edge technologies and impact millions of customers. Competitive benefits include discounts, a strong pension, and wellbeing support.

We are seeking a visionary Head of Software Engineering to lead our Personalisation team. Reporting to the Senior Head of Software Engineering, you will play a pivotal role in shaping our technology strategy, influencing enterprise-wide engineering practices, and ensuring our capabilities meet the highest standards of security, compliance, and performance. As part of the M&S Software Engineering team, you'll be joining a well-loved historic brand, working on solutions that serves millions of loyal customers and thousands of colleagues! With ethical values that run right through the company's core and technology leaders that truly understand software engineers and engineering, it's an exciting time as we're redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator. We are seeking a passionate Head of Software Engineering who will provide technical expertise, ship thoughtfully and operate with excellence. Being creative, curious, and confident, you will be an integral part of our empowered, self-managing, multi-disciplinary engineering teams - designing, building, releasing, and maintaining products. Working as an equal partner with the Product, Data Science and Delivery teams you will deliver sophisticated and robust solutions to solve daring problems for our customers and colleagues. You'll be joining the leadership for the Personalisation product group, who are responsible for our on-site and in-app personalisation, search and recommendations capabilities. The teams in this area work on some of the most innovative features in M&S, e.g. 1:1 Personalised Search and AI Stylist. Teams within this product group are highly cross functional, blending engineering, data science, product, design and delivery. You'll help deliver the vision of 1:1 personalisation across our estate and help make M&S feel like it was merchandised specifically for each customer individually. You will play a key role in driving our ambition to create a best in class software engineering team, environment, and culture. We are looking for people to join our community of engineers to drive this transformation, build a modern digital ecosystem using exciting technologies and do the best work of their careers. Team 2-8 Engineering Managers (Engineering Managers are responsible for 5-9 Engineers each). 4-8 Squads in a strategic Product Group (50-75 Engineers) What you will be doing The Head of Software Engineering role is the embodiment of 'solving problems through technology' with key responsibilities as follows: Lead, develop and inspire Engineering Managers and teams, fostering a strong learning culture, high quality engineering standards, and clear development and talent strategies. Partner closely with Product, Delivery and Technology leadership to shape strategy, prioritise roadmaps, solve complex problems, and maximise value to colleagues and customers. Drive technical excellence and modern engineering practices, including DevOps, clean code, automation, architecture design, and the adoption of standard frameworks, policies, and North Star principles. Own Product Group outcomes and health, setting OKRs, ensuring reliability, quality, SLI/SLO performance, and full operational support across products. Champion innovation, continuous improvement and agile ways of working, encouraging experimentation, pragmatism, and commercially sound delivery. Build and scale high performing teams and communities, leading recruitment, onboarding, coaching, Communities of Practice, and contributing to wider engineering brand and culture. Tech stack M&S uses a variety of technologies including React, Next.js, Typescript Java Kotlin Python Swift GraphQL Federation Cloud: Azure While M&S is principally a Java environment, the Personalisation group has a mix of Python and Java teams. What you will need to have Significant hands on experience as a polyglot senior software engineer, with strong expertise across front end, back end, APIs, cloud infrastructure, and modern development frameworks. Leading large product areas with 5+ teams Knowledge of Personalisation, Recommendation and Search concepts and their relation to e commerce. Ideally you would have awareness of the current state of the art. Proven ability to design and evolve complex systems, with deep knowledge of software architecture, system design, cloud native patterns, and engineering standard methodologies. Strong experience delivering, operating and scaling software at Product Group level and above, including building, leading and hiring senior engineering teams. Advanced DevOps, testing and reliability engineering expertise, embracing CI/CD, automation, observability, and a "you build it, you run it" ownership model. Experience working closely with Product and Data Science teams, translating ambiguous requirements into robust technical solutions within customer centric environments. Technically credible people leader and servant leader, able to line manage and influence senior engineers and engineering managers, drive technical outcomes, and communicate effectively with both technical and non technical stakeholders. What's In It For You Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third party brands for you and someone in your household, available once you've completed your probation Competitive holiday allowance with the option to buy more Discretionary bonus schemes linked to your performance and ours Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone's Welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

A leading UK retailer is seeking a Team Manager in Food to lead a frontline team. In this role, you will be responsible for delivering exceptional service and operational excellence while driving sales and profitability. The ideal candidate should possess strong leadership skills and a commercial mindset. This is a significant opportunity to contribute to the transformation of the retail experience at our stores in Harrogate, ensuring that standards are met and exceeded by your team.

A leading UK retailer is seeking a Senior Food Technologist to drive quality and innovation in their food products. The successful candidate will lead supplier partnerships, oversee product quality performance, and collaborate on innovative product development. A degree-level qualification and proven senior-level experience in the food sector are essential. The role offers various benefits, including 20% colleague discount, competitive holiday allowance, and 24/7 wellbeing support. Join this dynamic team to make a real impact on food safety and quality.

Work Pattern Week 1 Sunday 0700-100 Monday Tuesday Friday Saturday Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Purpose Duty Manage in the absence of the next level Leader when required Champion new ways of working within stores through an open mindset and positive attitude Leads colleagues in delivery of task prioritising customer first Plans, allocates and follows through on delivery of task to a consistent standard across the store Drives on the job productivity Supports colleagues through coaching and feedback Uses MI to take action to drive performance Helps maintain a safe and legal environment for colleagues and customers Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrate success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates, it's strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG

A leading UK retail brand is seeking a Supply and Demand Planner to enhance supply chain efficiencies. The role involves collaboration with teams and suppliers, data-driven forecasting, and supporting product launches. Candidates should have a background in supply chain management, be detail-oriented, and proficient in Microsoft Excel. M&S offers a positive culture with various employee benefits including discounts and wellbeing support. Join their team to make an impactful difference in a fast-paced environment.

We're reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value. We're looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn't just food this is M&S Food. The Supply and Demand Planner role at M&S is where pace meets purpose. If you are energised by working at the heart of a fast-moving supply chain, this is your opportunity to make a real impact. You will connect strategy with action, build strong supplier relationships, forecast with precision, and ensure our shelves are ready for every customer. Every day brings new challenges and the chance to shape commercial outcomes for one of the UK's most loved brands. Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible. What You'll Do Collaborate across teams and with suppliers to keep products flowing and customers happy. Use data and insight to forecast demand and respond quickly to changing trends. Support product launches, seasonal events, and promotions, making sure everything runs smoothly. Champion continuous improvement, always looking for ways to make processes better for everyone. Build an inclusive, positive culture by living our M&S values and spending time in store to understand what matters most to our customers. Who You Are Experienced in supply and demand planning, ideally in retail or a similar environment. Passionate about food, our products, and making a difference for customers and colleagues. Highly organised and detail-focused, able to manage priorities and adapt to change. Analytical and confident using Microsoft Office, especially Excel, to support decisions. A collaborative team player who values inclusion, resilience, and brings a positive, proactive approach to every challenge. What's in it for you? Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation Competitive holiday allowance with the option to buy more Discretionary bonus schemes linked to your performance and ours Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market-leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Working Pattern Work pattern to be discussed with hiring manager at interview Flexible shifts to include alternate weekends, covering operational hours of early shifts, core hours and lates. Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager. Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager. Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening. Allocate resource effectively to deliver a quick payment experience. Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times. Coordinate the team to deliver a clean, safe and well-presented store. Play their part in creating a great team atmosphere that is inclusive of everyone. Role model great Customer Service. Role model the M&S behaviours and Colleague Expectations across the store. Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues. Support nearby stores if operationally required. Responsible for being a key holder and answering call outs as required. Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. Key Accountabilities Delivers great standards and service by putting the customer first. Acts on customer feedback to deliver improvement. Ensures the delivery of brilliant basics. Coach the team to deliver excellent standards of product presentation. Supports the delivery of plan A. Provides regular and timely feedback to line manager to support colleague performance. Supports with the training and coaching of colleagues maximising digital tools and channels. Identifies colleagues for recognition and celebrate success within the store. Provides feedback to BIG to improve colleague experience.Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action. Role models new ways of working through the use of digital tools. Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively. Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation. Maintains a safe and legal store environment. Supports visual merchandising updates across all launches, events and campaigns. Key Capabilities Understands how M&S operates, it's strategy, future and the role they play. Effectively manages own reactions and responses around change. Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking. Sets performance objectives for self in conjunction with line manager and in line with business plans. Takes accountability for planning and managing own work efficiently to ensure objectives are met. Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs. Builds positive relationships by being a good listener and getting to know people by establishing a connection. In control of their own reactions and considers how to share their perspective to create better reaction for team. Technical Skills/ Experience Support the delivery of excellent customer service and KPI's across the store. Good level of digital capability and can access and utilise relevant systems. Good knowledge of the commercial operation, brilliant basics and operational excellence. Current working knowledge of all VM principles. A good communicator with the ability to build relationships and work within a team. A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing. Maintain high presentation standards, attention to detail and deliver on time, right first time. Interpret data relevant to the role. Demonstrates flexibility and adaptability to change. Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG