Made Tech Limited

Home /Careers / Talent Acquisition & Mobility Specialist Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. We are seeking a proactive and versatile Talent Acquisition and Mobility Specialist to join our growing team. In this generalist role, you will play a crucial part in executing our talent acquisition and internal mobility initiatives, working closely with the wider people team and stakeholders in all areas of the business. You will be instrumental in attracting top talent, fostering an excellent candidate experience, and supporting our internal teams in building their careers. As a Talent Acquisition and Mobility Specialist, you'll be involved in a wide range of activities, taking ownership of key projects and contributing significantly to our company's growth and employee satisfaction. This is an excellent opportunity for a proactive individual who thrives in a dynamic environment, is eager to make a significant impact on our hiring efforts, and is ready to take on more responsibility in a collaborative setting. Key responsibilities Build and nurture strong relationships with hiring managers and people partners, acting as a trusted advisor on hiring processes and providing data-driven insights into the candidate market. Manage the full recruitment lifecycle, from initial screening to offer letter generation, ensuring a focus on candidate experience and compliance with our hiring process and policies. Proactively adapt to changes in market conditions, business needs, or hiring strategies, demonstrating the ability to pivot effectively between different projects or priorities while maintaining effectiveness. Contribute to our internal mobility efforts by supporting internal candidates (over 30% of our hires are internal!), matching talent to opportunities, and understanding career pathways within the organisation. Proactively build and nurture talent pipelines for recurring or critical roles, engaging with potential candidates through various channels to maintain interest and relationships. You can read some of the insights from our team, like this blog post on tech careers, here . Use data to inform hiring strategies, such as source effectiveness or time-to-hire metrics, and propose data-driven adjustments to your approach. Contribute to people-wide projects and lead on continuous improvement projects within your hiring areas or across the Talent Acquisition and Mobility team. Demonstrate a comprehensive understanding of the employee lifecycle and how your role contributes to each stage. Skills, knowledge and expertise The following skills will be assessed during the application process: Proven experience in a talent acquisition or recruitment role with a strong track record of successful hiring outcomes. Experience in hiring for Technology and UCD roles. Ability to quickly build and develop relationships, influence external candidates and internal stakeholders. Comprehensive understanding of the technologies, including AI tools, available within the people profession and how they can be applied to enhance the candidate and employee experience. Strong problem-solving skills and a keen eye for detail, particularly in candidate screening and record-keeping. Analytical mindset with the proven ability to interpret data, identify trends, and make data-driven recommendations. Proactive, resourceful, and capable of working with minimal supervision while collaborating effectively within a team. Up-to-date knowledge of current market conditions, hiring strategies, and best practices. Demonstrable awareness and understanding of policies and regulations, ensuring full compliance in your area of work. Ideally, experience within a consultancy environment Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Home /Careers / Talent Acquisition & Mobility Specialist Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. We are seeking a proactive and versatile Talent Acquisition and Mobility Specialist to join our growing team. In this generalist role, you will play a crucial part in executing our talent acquisition and internal mobility initiatives, working closely with the wider people team and stakeholders in all areas of the business. You will be instrumental in attracting top talent, fostering an excellent candidate experience, and supporting our internal teams in building their careers. As a Talent Acquisition and Mobility Specialist, you'll be involved in a wide range of activities, taking ownership of key projects and contributing significantly to our company's growth and employee satisfaction. This is an excellent opportunity for a proactive individual who thrives in a dynamic environment, is eager to make a significant impact on our hiring efforts, and is ready to take on more responsibility in a collaborative setting. Key responsibilities Build and nurture strong relationships with hiring managers and people partners, acting as a trusted advisor on hiring processes and providing data-driven insights into the candidate market. Manage the full recruitment lifecycle, from initial screening to offer letter generation, ensuring a focus on candidate experience and compliance with our hiring process and policies. Proactively adapt to changes in market conditions, business needs, or hiring strategies, demonstrating the ability to pivot effectively between different projects or priorities while maintaining effectiveness. Contribute to our internal mobility efforts by supporting internal candidates (over 30% of our hires are internal!), matching talent to opportunities, and understanding career pathways within the organisation. Proactively build and nurture talent pipelines for recurring or critical roles, engaging with potential candidates through various channels to maintain interest and relationships. You can read some of the insights from our team, like this blog post on tech careers, here . Use data to inform hiring strategies, such as source effectiveness or time-to-hire metrics, and propose data-driven adjustments to your approach. Contribute to people-wide projects and lead on continuous improvement projects within your hiring areas or across the Talent Acquisition and Mobility team. Demonstrate a comprehensive understanding of the employee lifecycle and how your role contributes to each stage. Skills, knowledge and expertise The following skills will be assessed during the application process: Proven experience in a talent acquisition or recruitment role with a strong track record of successful hiring outcomes. Experience in hiring for Technology and UCD roles. Ability to quickly build and develop relationships, influence external candidates and internal stakeholders. Comprehensive understanding of the technologies, including AI tools, available within the people profession and how they can be applied to enhance the candidate and employee experience. Strong problem-solving skills and a keen eye for detail, particularly in candidate screening and record-keeping. Analytical mindset with the proven ability to interpret data, identify trends, and make data-driven recommendations. Proactive, resourceful, and capable of working with minimal supervision while collaborating effectively within a team. Up-to-date knowledge of current market conditions, hiring strategies, and best practices. Demonstrable awareness and understanding of policies and regulations, ensuring full compliance in your area of work. Ideally, experience within a consultancy environment Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Home /Careers / Talent Acquisition & Mobility Specialist Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. We are seeking a proactive and versatile Talent Acquisition and Mobility Specialist to join our growing team. In this generalist role, you will play a crucial part in executing our talent acquisition and internal mobility initiatives, working closely with the wider people team and stakeholders in all areas of the business. You will be instrumental in attracting top talent, fostering an excellent candidate experience, and supporting our internal teams in building their careers. As a Talent Acquisition and Mobility Specialist, you'll be involved in a wide range of activities, taking ownership of key projects and contributing significantly to our company's growth and employee satisfaction. This is an excellent opportunity for a proactive individual who thrives in a dynamic environment, is eager to make a significant impact on our hiring efforts, and is ready to take on more responsibility in a collaborative setting. Key responsibilities Build and nurture strong relationships with hiring managers and people partners, acting as a trusted advisor on hiring processes and providing data-driven insights into the candidate market. Manage the full recruitment lifecycle, from initial screening to offer letter generation, ensuring a focus on candidate experience and compliance with our hiring process and policies. Proactively adapt to changes in market conditions, business needs, or hiring strategies, demonstrating the ability to pivot effectively between different projects or priorities while maintaining effectiveness. Contribute to our internal mobility efforts by supporting internal candidates (over 30% of our hires are internal!), matching talent to opportunities, and understanding career pathways within the organisation. Proactively build and nurture talent pipelines for recurring or critical roles, engaging with potential candidates through various channels to maintain interest and relationships. You can read some of the insights from our team, like this blog post on tech careers, here . Use data to inform hiring strategies, such as source effectiveness or time-to-hire metrics, and propose data-driven adjustments to your approach. Contribute to people-wide projects and lead on continuous improvement projects within your hiring areas or across the Talent Acquisition and Mobility team. Demonstrate a comprehensive understanding of the employee lifecycle and how your role contributes to each stage. Skills, knowledge and expertise The following skills will be assessed during the application process: Proven experience in a talent acquisition or recruitment role with a strong track record of successful hiring outcomes. Experience in hiring for Technology and UCD roles. Ability to quickly build and develop relationships, influence external candidates and internal stakeholders. Comprehensive understanding of the technologies, including AI tools, available within the people profession and how they can be applied to enhance the candidate and employee experience. Strong problem-solving skills and a keen eye for detail, particularly in candidate screening and record-keeping. Analytical mindset with the proven ability to interpret data, identify trends, and make data-driven recommendations. Proactive, resourceful, and capable of working with minimal supervision while collaborating effectively within a team. Up-to-date knowledge of current market conditions, hiring strategies, and best practices. Demonstrable awareness and understanding of policies and regulations, ensuring full compliance in your area of work. Ideally, experience within a consultancy environment Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Home /Careers / Talent Acquisition & Mobility Specialist Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. We are seeking a proactive and versatile Talent Acquisition and Mobility Specialist to join our growing team. In this generalist role, you will play a crucial part in executing our talent acquisition and internal mobility initiatives, working closely with the wider people team and stakeholders in all areas of the business. You will be instrumental in attracting top talent, fostering an excellent candidate experience, and supporting our internal teams in building their careers. As a Talent Acquisition and Mobility Specialist, you'll be involved in a wide range of activities, taking ownership of key projects and contributing significantly to our company's growth and employee satisfaction. This is an excellent opportunity for a proactive individual who thrives in a dynamic environment, is eager to make a significant impact on our hiring efforts, and is ready to take on more responsibility in a collaborative setting. Key responsibilities Build and nurture strong relationships with hiring managers and people partners, acting as a trusted advisor on hiring processes and providing data-driven insights into the candidate market. Manage the full recruitment lifecycle, from initial screening to offer letter generation, ensuring a focus on candidate experience and compliance with our hiring process and policies. Proactively adapt to changes in market conditions, business needs, or hiring strategies, demonstrating the ability to pivot effectively between different projects or priorities while maintaining effectiveness. Contribute to our internal mobility efforts by supporting internal candidates (over 30% of our hires are internal!), matching talent to opportunities, and understanding career pathways within the organisation. Proactively build and nurture talent pipelines for recurring or critical roles, engaging with potential candidates through various channels to maintain interest and relationships. You can read some of the insights from our team, like this blog post on tech careers, here . Use data to inform hiring strategies, such as source effectiveness or time-to-hire metrics, and propose data-driven adjustments to your approach. Contribute to people-wide projects and lead on continuous improvement projects within your hiring areas or across the Talent Acquisition and Mobility team. Demonstrate a comprehensive understanding of the employee lifecycle and how your role contributes to each stage. Skills, knowledge and expertise The following skills will be assessed during the application process: Proven experience in a talent acquisition or recruitment role with a strong track record of successful hiring outcomes. Experience in hiring for Technology and UCD roles. Ability to quickly build and develop relationships, influence external candidates and internal stakeholders. Comprehensive understanding of the technologies, including AI tools, available within the people profession and how they can be applied to enhance the candidate and employee experience. Strong problem-solving skills and a keen eye for detail, particularly in candidate screening and record-keeping. Analytical mindset with the proven ability to interpret data, identify trends, and make data-driven recommendations. Proactive, resourceful, and capable of working with minimal supervision while collaborating effectively within a team. Up-to-date knowledge of current market conditions, hiring strategies, and best practices. Demonstrable awareness and understanding of policies and regulations, ensuring full compliance in your area of work. Ideally, experience within a consultancy environment Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Overview Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Role and reporting Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. Key responsibilities You will be expected to work in a self-initiated manner, but with support of senior team members, and in a collaborative and inclusive manner Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk Work across one assignment for a client at one time Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech's community of practice for Product and collaborate with other disciplines Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do Skills, knowledge and expertise Skills people must have: Excellent understanding and articulation of the value of product and user-centred design Experience and evidence of delivering user centred products and services from ideation through to maintenance phases Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users Working within a design consultancy/senior product leadership role in the public sector, health or allied areas Strong empathy and relationship building skills Desirable (not essential) skills: Working with sales teams to build client relationships, develop opportunities and win new work Working in the open - building the trust within teams to share little and often Experience in re-designing legacy services and products Maintaining a deep working knowledge of product, design and research techniques Experience in line management Eligibility SC Eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. We require all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). If during the interview process it becomes apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to explain why. Support in applying Support in applying : If you need this job description in another format, or other support in applying, please email . Life at Made Tech We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've published a blog with resources on reasonable adjustments and examples of what this could include, and we welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech: We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to foster a sense of community and connection. We have special interest groups and 10+ Slack channels dedicated to specific communities, allies, and identities, as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. We offer a flexible benefit platform including a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance for a Health care cash plan or Pension. We also offer an optional social and wellbeing calendar of events for all employees to join. Here are some of our most popular benefits: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Overview Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Role and reporting Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. Key responsibilities You will be expected to work in a self-initiated manner, but with support of senior team members, and in a collaborative and inclusive manner Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk Work across one assignment for a client at one time Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech's community of practice for Product and collaborate with other disciplines Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do Skills, knowledge and expertise Skills people must have: Excellent understanding and articulation of the value of product and user-centred design Experience and evidence of delivering user centred products and services from ideation through to maintenance phases Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users Working within a design consultancy/senior product leadership role in the public sector, health or allied areas Strong empathy and relationship building skills Desirable (not essential) skills: Working with sales teams to build client relationships, develop opportunities and win new work Working in the open - building the trust within teams to share little and often Experience in re-designing legacy services and products Maintaining a deep working knowledge of product, design and research techniques Experience in line management Eligibility SC Eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. We require all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). If during the interview process it becomes apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to explain why. Support in applying Support in applying : If you need this job description in another format, or other support in applying, please email . Life at Made Tech We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've published a blog with resources on reasonable adjustments and examples of what this could include, and we welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech: We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to foster a sense of community and connection. We have special interest groups and 10+ Slack channels dedicated to specific communities, allies, and identities, as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. We offer a flexible benefit platform including a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance for a Health care cash plan or Pension. We also offer an optional social and wellbeing calendar of events for all employees to join. Here are some of our most popular benefits: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Overview Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Role and reporting Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. Key responsibilities You will be expected to work in a self-initiated manner, but with support of senior team members, and in a collaborative and inclusive manner Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk Work across one assignment for a client at one time Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech's community of practice for Product and collaborate with other disciplines Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do Skills, knowledge and expertise Skills people must have: Excellent understanding and articulation of the value of product and user-centred design Experience and evidence of delivering user centred products and services from ideation through to maintenance phases Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users Working within a design consultancy/senior product leadership role in the public sector, health or allied areas Strong empathy and relationship building skills Desirable (not essential) skills: Working with sales teams to build client relationships, develop opportunities and win new work Working in the open - building the trust within teams to share little and often Experience in re-designing legacy services and products Maintaining a deep working knowledge of product, design and research techniques Experience in line management Eligibility SC Eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. We require all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). If during the interview process it becomes apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to explain why. Support in applying Support in applying : If you need this job description in another format, or other support in applying, please email . Life at Made Tech We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've published a blog with resources on reasonable adjustments and examples of what this could include, and we welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech: We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to foster a sense of community and connection. We have special interest groups and 10+ Slack channels dedicated to specific communities, allies, and identities, as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. We offer a flexible benefit platform including a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance for a Health care cash plan or Pension. We also offer an optional social and wellbeing calendar of events for all employees to join. Here are some of our most popular benefits: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Overview Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Role and reporting Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. Key responsibilities You will be expected to work in a self-initiated manner, but with support of senior team members, and in a collaborative and inclusive manner Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk Work across one assignment for a client at one time Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech's community of practice for Product and collaborate with other disciplines Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do Skills, knowledge and expertise Skills people must have: Excellent understanding and articulation of the value of product and user-centred design Experience and evidence of delivering user centred products and services from ideation through to maintenance phases Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users Working within a design consultancy/senior product leadership role in the public sector, health or allied areas Strong empathy and relationship building skills Desirable (not essential) skills: Working with sales teams to build client relationships, develop opportunities and win new work Working in the open - building the trust within teams to share little and often Experience in re-designing legacy services and products Maintaining a deep working knowledge of product, design and research techniques Experience in line management Eligibility SC Eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. We require all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). If during the interview process it becomes apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to explain why. Support in applying Support in applying : If you need this job description in another format, or other support in applying, please email . Life at Made Tech We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've published a blog with resources on reasonable adjustments and examples of what this could include, and we welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech: We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to foster a sense of community and connection. We have special interest groups and 10+ Slack channels dedicated to specific communities, allies, and identities, as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. We offer a flexible benefit platform including a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance for a Health care cash plan or Pension. We also offer an optional social and wellbeing calendar of events for all employees to join. Here are some of our most popular benefits: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Overview Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. Responsibilities Lead on product within a client delivery team and work across one assignment for a client at a time. Role model and lead cross-functional teams, guiding and coaching through the product process. Collaborate with and influence the wider Made Tech team and clients to deliver high quality work aligned with customer vision and needs. Influence decision making on scoping, prioritisation, deadlines, budgets and risk evaluation. Coach, support and people-manage more junior Product team members to deliver high quality outputs and deliverables. Maintain broad technical knowledge of product management and develop knowledge of user-centred design and technical practice; help shape strategy, proposals, statements of work and roadmaps. Contribute to Made Tech's community of practice for Product and collaborate with other disciplines. Assist in developing and growing the discipline to embed the Made Tech way of product-led and design thinking in all we do. Skills, knowledge and expertise Essential Excellent understanding and articulation of the value of product and user-centred design. Experience delivering user-centred products and services from ideation through to maintenance. Ability to coach others to grow skills and take on more responsibility for client-facing projects. Ability to educate and mentor team members in product and agile delivery as a core discipline. Experience working directly with customers and users to deliver excellent outcomes. Experience in a design consultancy/senior product leadership role in the public sector, health or allied areas. Strong empathy and relationship-building skills. Desirable Experience working with sales teams to build client relationships and win new work. Experience in collaborative/open working practices and in redesigning legacy services and products. Knowledge of product, design and research techniques; experience in line management. Eligibility SC Eligibility: An increasing number of our customers require SC (security check) clearance. We expect successful candidates for this role to have eligibility. Eligibility for SC requires 5 years UK residency and 5 years of employment history (or back to full-time education). If it becomes apparent during the interview process that you may not be eligible for SC, we will contact you to explain why. Support in applying If you need this job description in another format or other support in applying, please email . Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. We encourage people from underrepresented groups to apply. When you apply, we'll connect you with a member of our talent team who can help with any needs or adjustments. We have blogs about mental health, communities of practice and neurodiversity, and a Slack-based culture with various groups and communities of practice. We offer benefits including a Smart Tech scheme, Cycle to work, and a health-care/pension options. Paid counselling and other benefits are available. Here are some of our most popular benefits: Paid counselling - including financial and legal advice Our hiring process is thorough, transparent and supportive. Steps may vary by role. We will keep you updated, provide helpful feedback, and explain outcomes. Register your interest to be notified of roles that meet your criteria.

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation and decision making. This role will see you onboard new services and team members, managing and inspiring your team to produce high quality outcomes and collaborate with our customer stakeholders. You will manage risks and issues that arise and provide regular reports to both your internal and external stakeholders. You will contribute to the success by managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management Ensure adherence to contractual obligations, including managing SLAs. Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary point of contact for customer escalations. Develop and maintain strong relationships with senior stakeholders. Work and collaborate with senior stakeholders to initiate long-lasting change to deliver improvements. Communicate effectively in both written and verbal communications Produce high-quality reports that consider the context of the clients' objectives. Drives collaboration and breaks down barriers between conflicting views. Community Development Mentor and support junior service delivery managers. Actively contribute to our Communities of Practice by sharing knowledge, successes, and failures to improve our collective ways of working. Use your expertise to showcase our capabilities externally and enhance our reputation. Skills, knowledge and expertise At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent communication skills, both written and verbal, with the ability to build strong relationships with senior clients and internal stakeholders. Skilled in managing SLAs and reporting on service performance using metrics like OKRs, KPIs, and CSAT. Experience with risk mitigation, budget management, capacity forecasting, and calculating service credits. Competence in using ticket management tools like ServiceNow or Jira. A proactive approach to fostering collaboration, both within your team and across wider communities of practice. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're ideally looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user-centred, design and product led approach to how services are delivered. As a Lead Product Manager, reporting to the Discipline Head, you'll enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. You might be the most senior person on the team, so we are looking for people who are self-starters and who can model leadership in a collaborative and inclusive manner, inspiring the team and stakeholders, and using your influence to shape strategies, roadmaps, scopes and budgets. You will ensure products and services deliver measurable value by exploring user needs-defined by comprehensive research, organisational needs-defined by the requirements placed upon or introduced by the client, and service needs. Key responsibilities As the Lead Product Manager, you will work on complex engagements and when necessary at programme level for those that are high risk or sensitive. You will support recruitment, interviewing and onboarding of new team members and line managers up to three Senior Product Managers. You will provide strategic direction within the community of practice and coach & mentor others. Lead Product Managers are expert practitioners of product management practices, principles and approaches. As an effective leader, you will help drive decisions that deliver successful outcomes. Your main responsibilities will be achieved, by applying the following practices, within engagements: Apply Agile and Lean practices, innovate, and advocate for best approaches. Provide expert consultancy to stakeholders and lead on the development of guidance on all UCP services. Own financial and strategic aspects of product management. Drive success through the full product life cycle and operational management. Anticipate & solve problems and build problem-solving capabilities in others. Lead product and strategic ownership, ensuring user needs are met. Skills, knowledge and expertise Experience in helping grow product teams through community, hiring and line management. Excellent understanding and passionate articulation of the value of product and user-centred design. Experience and evidence of delivering user centred products and services from ideation through to maintenance phases. Experience of assisting to develop product communities of practice as a leader or leading member of a high-performing practice. Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects. Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline. Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users. Working within a design consultancy/senior product leadership role in the public sector, health or allied areas. Strong empathy and relationship building skills. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog , where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: disability lgbtqiaplus-allies-and-activists Womxn-in-tech We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Location: Bristol, London, Manchester or Swansea with hybrid-working policy. About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. About the role Senior Delivery Managers are accountable for successful project delivery. Normally working within one or two teams, you will promote effective cross-functional delivery by building motivated, collaborative delivery teams. You will use agile methodologies, with additional processes for managing dependencies, supporting risk mitigation and resolution, and managing the project scope and budget. As Senior Delivery Manager at Made Tech, you will promote a collaborative approach to make sure the project delivers the desired outcomes for users and clients, working together to identify and manage risks and issues that arise. Senior Delivery Managers at Made Tech look for ways to contribute beyond the scope of delivery. This could include participating in and contributing to the Delivery Community of Practice (COP), managing the performance and development of a number of Delivery Managers and supporting recruitment activities. Key responsibilities Senior Delivery Managers are responsible for delivering the above outcomes by collaborating with other members of the Delivery Management Organisation, their Account Management Team, team members, client stakeholders and internal business partners. Ensure delivery success across scope, budget, and quality, reporting weekly on status and risk. Manage team resourcing to align with client delivery, team satisfaction, and company goals. Oversee compliance with critical business processes and support commercial activities. Support hiring, including interviewing and outreach, and manage Delivery Managers' performance and progression. Provide regular feedback to individuals on your projects. Foster client relationships to encourage repeat business and referrals. Identify additional value opportunities for clients and build stakeholder relationships. Share experiences to enhance company practices and contribute to a thriving community of practice. Skills, knowledge and expertise You have practice of supporting project commercial fundamentals. You are skilled at helping teams meet SOW deliverables and have familiarity with key case studies. You have good prioritisation and time management skills. You can demonstrate fast remediation of performance issues. You are skilled at demonstrating encouragement of high performers. You can maintain compliance with all expectations to meet project standards. Manage risk, ensure quality practices, and oversee budget and burndown within projects. You can demonstrate risk management activities including identification, assessment, mitigation and reporting. You can demonstrate activities to ensure delivery teams have appropriate practices in place, helping them define and meet required quality levels as and when required. You have practice of managing budgets and burndown within the project. Coach teams, articulate various delivery methods, collaborate with experts, and advocate best practices. Lead meetings, present to stakeholders, and teach agile delivery. Build trust across all levels with feedback from stakeholders. Respond positively to feedback and demonstrate continuous improvement. Benefits We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Paid counselling - we offer paid counselling as well as financial and legal advice. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. SC Eligibility Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). If at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: disability lgbtqiaplus-allies-and-activists Womxn-in-tech Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.