Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze data and synthesize findings. Create actionable insights suited to various research phases. Identify key stakeholders, build relationships, and keep them updated on research progress. Present findings in meetings and 'show & tell' sessions to teams and stakeholders. Interpret research findings to validate or challenge team understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability to communicate clearly and ethically with research participants, including GDPR compliance. Community Support hiring and onboarding of researchers. Help define Made Tech's design principles through delivering effective public services. Represent the community both internally and publicly. Contribute to communities of practice by sharing ideas, methods, and best practices. Proactively learn new research methods and analysis techniques, sharing knowledge with the UR community. Seek feedback on work and provide constructive feedback to colleagues. Desirable: Skills in Service Design, Content Design, or Interaction Design. Key measures Delivery of effective public services for users and clients. Development of case studies demonstrating good public service design and outcomes. Growth and satisfaction within the UCD community at Made Tech. We continually listen to our teams and evolve our benefits, including flexible benefit schemes, social and wellbeing events, paid counselling, and support services. Successful candidates may be required to undertake SC clearance. Our hiring process is thorough, transparent, and supportive, with regular updates and feedback. Register your interest to be notified of relevant roles.
Jul 06, 2025
Full time
Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze data and synthesize findings. Create actionable insights suited to various research phases. Identify key stakeholders, build relationships, and keep them updated on research progress. Present findings in meetings and 'show & tell' sessions to teams and stakeholders. Interpret research findings to validate or challenge team understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability to communicate clearly and ethically with research participants, including GDPR compliance. Community Support hiring and onboarding of researchers. Help define Made Tech's design principles through delivering effective public services. Represent the community both internally and publicly. Contribute to communities of practice by sharing ideas, methods, and best practices. Proactively learn new research methods and analysis techniques, sharing knowledge with the UR community. Seek feedback on work and provide constructive feedback to colleagues. Desirable: Skills in Service Design, Content Design, or Interaction Design. Key measures Delivery of effective public services for users and clients. Development of case studies demonstrating good public service design and outcomes. Growth and satisfaction within the UCD community at Made Tech. We continually listen to our teams and evolve our benefits, including flexible benefit schemes, social and wellbeing events, paid counselling, and support services. Successful candidates may be required to undertake SC clearance. Our hiring process is thorough, transparent, and supportive, with regular updates and feedback. Register your interest to be notified of relevant roles.
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. Made Tech is a high-growth UK plc providing Digital, Data, and Technology services to the UK Public Sector. We are seeking an experienced Senior Executive Assistant to provide direct support to our CEO and Board. This role is critical in enabling the leadership team to operate effectively in a fast-paced, high-growth environment, with frequent interactions with clients, investors and partners. Key responsibilities About the role The ideal candidate is a proactive problem-solver with exceptional organisational and communication skills. You will have a proven ability to manage complex priorities, handle confidential matters with discretion, and work independently on high-impact projects. You will be a trusted partner to senior executives, anticipating their needs and ensuring their time is used effectively. Main responsibilities Provide high-level executive support to the CEO, Executive Team, and Board. Manage complex calendars, ensuring efficient scheduling and prioritisation of meetings. Prepare agendas, briefings, and materials for executive and board meetings; take detailed minutes and track follow-ups. Act as a key liaison between executives, investors, board members, clients, and partners, maintaining strong professional relationships. Oversee board and executive governance processes, including document preparation and distribution. Support investor relations activities, including coordinating investor meetings and preparing relevant materials. Draft high-quality correspondence, reports, and presentations for internal and external audiences. Support strategic projects, ensuring timely execution and coordination across teams. Handle confidential and sensitive information with utmost discretion. Travel within the UK will be required to support meetings, events, and engagements. Skills, knowledge and expertise Extensive experience as an Executive Assistant at C-suite or board level, ideally within a high-growth organisation. Exceptional organisational skills, with the ability to manage multiple priorities seamlessly. Strong written and verbal communication skills, with the ability to draft high-quality documents and presentations. Experience interacting with senior executives, investors, board members, clients, and partners, demonstrating professionalism and discretion. Proactive approach to problem-solving, with sound judgment and decision-making capability. Ability to remain calm under pressure and adapt to changing priorities. Strong interpersonal skills, able to build relationships with senior stakeholders. High levels of discretion and professionalism when handling confidential information. Tech-savvy, with experience using Google Workspace (Gmail, Google Docs, Sheets, Calendar, Slides) and other productivity tools. This is a key role in ensuring the CEO and leadership team operate at their best. If you thrive in a fast-moving environment, are highly resourceful, and have a track record of supporting senior executives, we'd love to hear from you. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.
Jul 06, 2025
Full time
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. Made Tech is a high-growth UK plc providing Digital, Data, and Technology services to the UK Public Sector. We are seeking an experienced Senior Executive Assistant to provide direct support to our CEO and Board. This role is critical in enabling the leadership team to operate effectively in a fast-paced, high-growth environment, with frequent interactions with clients, investors and partners. Key responsibilities About the role The ideal candidate is a proactive problem-solver with exceptional organisational and communication skills. You will have a proven ability to manage complex priorities, handle confidential matters with discretion, and work independently on high-impact projects. You will be a trusted partner to senior executives, anticipating their needs and ensuring their time is used effectively. Main responsibilities Provide high-level executive support to the CEO, Executive Team, and Board. Manage complex calendars, ensuring efficient scheduling and prioritisation of meetings. Prepare agendas, briefings, and materials for executive and board meetings; take detailed minutes and track follow-ups. Act as a key liaison between executives, investors, board members, clients, and partners, maintaining strong professional relationships. Oversee board and executive governance processes, including document preparation and distribution. Support investor relations activities, including coordinating investor meetings and preparing relevant materials. Draft high-quality correspondence, reports, and presentations for internal and external audiences. Support strategic projects, ensuring timely execution and coordination across teams. Handle confidential and sensitive information with utmost discretion. Travel within the UK will be required to support meetings, events, and engagements. Skills, knowledge and expertise Extensive experience as an Executive Assistant at C-suite or board level, ideally within a high-growth organisation. Exceptional organisational skills, with the ability to manage multiple priorities seamlessly. Strong written and verbal communication skills, with the ability to draft high-quality documents and presentations. Experience interacting with senior executives, investors, board members, clients, and partners, demonstrating professionalism and discretion. Proactive approach to problem-solving, with sound judgment and decision-making capability. Ability to remain calm under pressure and adapt to changing priorities. Strong interpersonal skills, able to build relationships with senior stakeholders. High levels of discretion and professionalism when handling confidential information. Tech-savvy, with experience using Google Workspace (Gmail, Google Docs, Sheets, Calendar, Slides) and other productivity tools. This is a key role in ensuring the CEO and leadership team operate at their best. If you thrive in a fast-moving environment, are highly resourceful, and have a track record of supporting senior executives, we'd love to hear from you. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.
Salary: £40,000 - £60,000 Location: Bristol, London, Manchester or Swansea Hybrid working-policy: Some travel to London & Manchester will be required Contract Type: 6 Month Fixed-term contract About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. About the role Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. As a Senior Product Manager, you'll enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Key Responsibilities You will be expected to work in a self-initiated manner, but with support of senior team members, and in a collaborative and inclusive manner. Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers' vision and needs. Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk. Work across one assignment for a client at one time. Coach, support and people manage more junior members of the Product team, steering and coaching them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables. Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps. Contribute to Made Tech's community of practice for Product and collaborate with other disciplines. Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do. Skills, Knowledge and Expertise Skills people must have Excellent understanding and articulation of the value of product and user-centred design. Experience and evidence of delivering user centred products and services from ideation through to maintenance phases. Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects. Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline. Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users. Working within a design consultancy/senior product leadership role in the public sector, health or allied areas. Strong empathy and relationship building skills. Do you hold a valid security clearance (SC)? Due to the requirements of this role, all applicants must hold a valid security clearance. Eligibility for SC requires a minimum of 5 years UK residency and 5 years employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you do not hold a valid SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog , where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. If you'd like to speak to someone about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: disability lgbtqiaplus-allies-and-activists Womxn-in-tech We are always listening to our growing teams and evolving the benefits available to our people. As we scale, so do our benefits. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice.
Feb 13, 2025
Full time
Salary: £40,000 - £60,000 Location: Bristol, London, Manchester or Swansea Hybrid working-policy: Some travel to London & Manchester will be required Contract Type: 6 Month Fixed-term contract About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. About the role Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. As a Senior Product Manager, you'll enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Key Responsibilities You will be expected to work in a self-initiated manner, but with support of senior team members, and in a collaborative and inclusive manner. Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers' vision and needs. Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk. Work across one assignment for a client at one time. Coach, support and people manage more junior members of the Product team, steering and coaching them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables. Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps. Contribute to Made Tech's community of practice for Product and collaborate with other disciplines. Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do. Skills, Knowledge and Expertise Skills people must have Excellent understanding and articulation of the value of product and user-centred design. Experience and evidence of delivering user centred products and services from ideation through to maintenance phases. Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects. Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline. Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users. Working within a design consultancy/senior product leadership role in the public sector, health or allied areas. Strong empathy and relationship building skills. Do you hold a valid security clearance (SC)? Due to the requirements of this role, all applicants must hold a valid security clearance. Eligibility for SC requires a minimum of 5 years UK residency and 5 years employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you do not hold a valid SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog , where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. If you'd like to speak to someone about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: disability lgbtqiaplus-allies-and-activists Womxn-in-tech We are always listening to our growing teams and evolving the benefits available to our people. As we scale, so do our benefits. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice.
Building and running our digital operations business Our Head of Managed Services will be responsible for building an exceptional operation to manage the transition to live - and ongoing running - of our clients' services, applications, data, infrastructure and cloud estates. We believe that Managed Services, done effectively, can significantly enhance citizen and user experiences, bolster the resilience of public services, and continually improve the applications that deliver essential capabilities to our society. The successful candidate will join the existing practice to help us to grow, develop and support the sale of a set of differentiated offerings covering the end-to-end design, transition and support for a wide range of IT services, platforms and products. They will develop a team of engineering, cloud, data, user-centred and managed service professionals, engage with our clients on their business priorities and challenges, and guide and monitor client engagements across Made Tech. This role reports directly to the Chief Delivery & Transformation Officer. Key responsibilities Our Head of Managed Services is a member of Made Tech's leadership team with the responsibility and autonomy to define strategic plans that accelerate the growth of both the practice and wider business. You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, industry and delivery heads to drive excellent services for our Public Sector clients. The right person for this role will do this by combining their experience of IT service management, passion for simplification and legacy modernisation, and their established industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the public sector. Your role at Made Tech Grow the Managed Services practice at Made Tech; alongside our industry leadership teams, develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems Develop the Managed Services propositions; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector Lead the Managed Services practice; hire, develop, motivate and coach a team that understands the user/client needs as well as the technology we are supporting across the public sector Deliver a profitable Managed Services business; balance complex client needs with highly performing, suitably leveraged and cost effective teams Shape our service offering; define and deploy the operational processes and approaches that underpin our migration, modernisation, improvement (cost and experience) and managed service activities Provide subject matter expertise; lead the migration and operations offerings on our existing client accounts, guiding the account teams to building strategic plans that deliver on our goals Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry Be the point of escalation; support the team for service impacting issues/ incidents, conduct major service reviews with key clients and liaise with high profile stakeholders Help develop our integrated client proposition; align the Managed Services strategy and offerings to our Transformation, Security, Engineering and Cloud offerings to ensure a comprehensive service to our clients. Skills, knowledge and expertise The following skills will be assessed during the application process. Understanding of the issues and challenges that the public sector faces in supporting and transforming legacy applications, as well as minimising the risk of future legacy technology Experience building trusted advisor relationships with senior client stakeholders within the public sector. Practice vision Strategic vision; ability to align services with evolving societal requirements and public sector objectives User-centric approach; strong commitment to designing and improving services based on user needs and experiences Continuous improvement and innovation; proficiency in engaging with stakeholders, including end-users and public sector teams, to identify and implement improvements and incorporate new technology to enhance service performance, user satisfaction and accessibility Data-driven decision making; utilise data analytics to inform strategic decisions, identify opportunities for change and optimise service delivery. Practice growth Experience developing targeted propositions and go-to-market plans based on client needs and ability to contract/ buy for managed service offerings and propositions Experience of working with sales professionals and commercial responsibility for strategic organisational goals Experience in running migration and support services for platforms, user-facing digital and data services, cyber security operations Experience of support capabilities including fully outsourced and outcome based, embedded capabilities, service design, transition and support product implementation/ integration. People and partnerships Experience of building and managing high performing service management teams and creating the operating model to provide a cost-effective client-facing experience Experience of owning a cost-centre and of working with commercial functions to grow a profitable practice Experience of managing partnerships and suppliers to provide a consolidated and seamless managed service offering to clients of varying levels of service maturity Understanding of the support and operations tooling landscape, experience of cross organisation integrations and the development of automated monitoring and alerting frameworks.
Feb 02, 2025
Full time
Building and running our digital operations business Our Head of Managed Services will be responsible for building an exceptional operation to manage the transition to live - and ongoing running - of our clients' services, applications, data, infrastructure and cloud estates. We believe that Managed Services, done effectively, can significantly enhance citizen and user experiences, bolster the resilience of public services, and continually improve the applications that deliver essential capabilities to our society. The successful candidate will join the existing practice to help us to grow, develop and support the sale of a set of differentiated offerings covering the end-to-end design, transition and support for a wide range of IT services, platforms and products. They will develop a team of engineering, cloud, data, user-centred and managed service professionals, engage with our clients on their business priorities and challenges, and guide and monitor client engagements across Made Tech. This role reports directly to the Chief Delivery & Transformation Officer. Key responsibilities Our Head of Managed Services is a member of Made Tech's leadership team with the responsibility and autonomy to define strategic plans that accelerate the growth of both the practice and wider business. You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, industry and delivery heads to drive excellent services for our Public Sector clients. The right person for this role will do this by combining their experience of IT service management, passion for simplification and legacy modernisation, and their established industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the public sector. Your role at Made Tech Grow the Managed Services practice at Made Tech; alongside our industry leadership teams, develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems Develop the Managed Services propositions; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector Lead the Managed Services practice; hire, develop, motivate and coach a team that understands the user/client needs as well as the technology we are supporting across the public sector Deliver a profitable Managed Services business; balance complex client needs with highly performing, suitably leveraged and cost effective teams Shape our service offering; define and deploy the operational processes and approaches that underpin our migration, modernisation, improvement (cost and experience) and managed service activities Provide subject matter expertise; lead the migration and operations offerings on our existing client accounts, guiding the account teams to building strategic plans that deliver on our goals Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry Be the point of escalation; support the team for service impacting issues/ incidents, conduct major service reviews with key clients and liaise with high profile stakeholders Help develop our integrated client proposition; align the Managed Services strategy and offerings to our Transformation, Security, Engineering and Cloud offerings to ensure a comprehensive service to our clients. Skills, knowledge and expertise The following skills will be assessed during the application process. Understanding of the issues and challenges that the public sector faces in supporting and transforming legacy applications, as well as minimising the risk of future legacy technology Experience building trusted advisor relationships with senior client stakeholders within the public sector. Practice vision Strategic vision; ability to align services with evolving societal requirements and public sector objectives User-centric approach; strong commitment to designing and improving services based on user needs and experiences Continuous improvement and innovation; proficiency in engaging with stakeholders, including end-users and public sector teams, to identify and implement improvements and incorporate new technology to enhance service performance, user satisfaction and accessibility Data-driven decision making; utilise data analytics to inform strategic decisions, identify opportunities for change and optimise service delivery. Practice growth Experience developing targeted propositions and go-to-market plans based on client needs and ability to contract/ buy for managed service offerings and propositions Experience of working with sales professionals and commercial responsibility for strategic organisational goals Experience in running migration and support services for platforms, user-facing digital and data services, cyber security operations Experience of support capabilities including fully outsourced and outcome based, embedded capabilities, service design, transition and support product implementation/ integration. People and partnerships Experience of building and managing high performing service management teams and creating the operating model to provide a cost-effective client-facing experience Experience of owning a cost-centre and of working with commercial functions to grow a profitable practice Experience of managing partnerships and suppliers to provide a consolidated and seamless managed service offering to clients of varying levels of service maturity Understanding of the support and operations tooling landscape, experience of cross organisation integrations and the development of automated monitoring and alerting frameworks.