Ofwat

Job title: Senior Researcher Position type: Fixed Term Job reference: 450990 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £40,024 - £52,500 Closing date: Monday 22 March 2025 at 23:55 Join Ofwat's Customer Policy & Insights Team as a Senior Researcher About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commission's final report, the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment. We are working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We're also continuing to engage with the Welsh Government to support future decisions for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you're passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role The Senior Researcher role has an important and valuable contribution to enable us to deliver on our goals and regulatory commitments in this period of change and transition. The role sits within the Customer Policy & Insights team, which is part of the Casework, Enforcement and Customer Directorate. The team brings together customer research and policy. Colleagues work together to understand the views and experiences of household customers to inform customer policy and how customer needs are considered in the setting of price controls. You will report directly to Ofwat's Principal, Customer Insights, while working closely with colleagues across the customer policy team and price review Directorate. This role will work on projects and issues across the customer team and price review directorate. It is a great opportunity to use and develop a range of different skills and knowledge - including qualitative and quantitative research methods, report writing, policy consultations, licence condition reviews and reviewing and advising on company research used to inform business planning. The issues we work on include affordability, vulnerability, customer experience, and customer views and preferences. About You Below are some of the key essential experience, skills & knowledge required for this post: Lead Criterion: Proven experience in developing and delivering social research projects from start to finish, using a range of qualitative and quantitative methods. Strong understanding of research methodologies and their application. Strong analytical skills and ability to the draw out key insights from research findings and make them relevant to and engaging for others. Understanding of policy development and interest in economic regulation. Strong written and oral communication skills, including the ability to confidently explain findings to technical and non-technical audiences. Experience of working with a range of stakeholders and contractors and the ability to build relationships and collaborate effectively. Excellent planning, time management and project management skills Why You Should Join Us People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham and London offices. Excellent employer pension contributions of nearly 29%. 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to apply for full details about the role. Please ensure you have submitted your application in full before the below deadline. Closing date: 23.55 on 22 March 2026

PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Job title: Senior Researcher Position type: Fixed Term Job reference: 450990 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £40,024 - £52,500 Closing date: Monday 22 March 2025 at 23:55 Join Ofwat s Customer Policy & Insights Team as a Senior Researcher About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commission s final report, the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment. We are working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We re also continuing to engage with the Welsh Government to support future decisions for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role The Senior Researcher role has an important and valuable contribution to enable us to deliver on our goals and regulatory commitments in this period of change and transition. The role sits within the Customer Policy & Insights team, which is part of the Casework, Enforcement and Customer Directorate. The team brings together customer research and policy. Colleagues work together to understand the views and experiences of household customers to inform customer policy and how customer needs are considered in the setting of price controls. You will report directly to Ofwat s Principal, Customer Insights, while working closely with colleagues across the customer policy team and price review Directorate. This role will work on projects and issues across the customer team and price review directorate. It is a great opportunity to use and develop a range of different skills and knowledge including qualitative and quantitative research methods, report writing, policy consultations, licence condition reviews and reviewing and advising on company research used to inform business planning. The issues we work on include affordability, vulnerability, customer experience, and customer views and preferences. About You Below are some of the key essential experience, skills & knowledge required for this post: Lead Criterion: Proven experience in developing and delivering social research projects from start to finish, using a range of qualitative and quantitative methods. Strong understanding of research methodologies and their application. Strong analytical skills and ability to the draw out key insights from research findings and make them relevant to and engaging for others. Understanding of policy development and interest in economic regulation. Strong written and oral communication skills, including the ability to confidently explain findings to technical and non-technical audiences. Experience of working with a range of stakeholders and contractors and the ability to build relationships and collaborate effectively. Excellent planning, time management and project management skills Why You Should Join Us People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham and London offices. Excellent employer pension contributions of nearly 29%. 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to apply for full details about the role. Please ensure you have submitted your application in full before the below deadline. Closing date: 23.55 on 22 March 2026 TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES

PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Job title: Senior Researcher Position type: Fixed Term Job reference: 450990 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £40,024 - £52,500 Closing date: Monday 22 March 2025 at 23:55 Join Ofwat s Customer Policy & Insights Team as a Senior Researcher About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commission s final report, the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment. We are working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We re also continuing to engage with the Welsh Government to support future decisions for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role The Senior Researcher role has an important and valuable contribution to enable us to deliver on our goals and regulatory commitments in this period of change and transition. The role sits within the Customer Policy & Insights team, which is part of the Casework, Enforcement and Customer Directorate. The team brings together customer research and policy. Colleagues work together to understand the views and experiences of household customers to inform customer policy and how customer needs are considered in the setting of price controls. You will report directly to Ofwat s Principal, Customer Insights, while working closely with colleagues across the customer policy team and price review Directorate. This role will work on projects and issues across the customer team and price review directorate. It is a great opportunity to use and develop a range of different skills and knowledge including qualitative and quantitative research methods, report writing, policy consultations, licence condition reviews and reviewing and advising on company research used to inform business planning. The issues we work on include affordability, vulnerability, customer experience, and customer views and preferences. About You Below are some of the key essential experience, skills & knowledge required for this post: Lead Criterion: Proven experience in developing and delivering social research projects from start to finish, using a range of qualitative and quantitative methods. Strong understanding of research methodologies and their application. Strong analytical skills and ability to the draw out key insights from research findings and make them relevant to and engaging for others. Understanding of policy development and interest in economic regulation. Strong written and oral communication skills, including the ability to confidently explain findings to technical and non-technical audiences. Experience of working with a range of stakeholders and contractors and the ability to build relationships and collaborate effectively. Excellent planning, time management and project management skills Why You Should Join Us People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham and London offices. Excellent employer pension contributions of nearly 29%. 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to apply for full details about the role. Please ensure you have submitted your application in full before the below deadline. Closing date: 23.55 on 22 March 2026 TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES

Join Ofwats Facilities and Workplace Management Team as a Facilities and Workplace Manager This is an FTC appointment for 18 months (loans and secondments of up to 2 years will be considered). Office Location: Birmingham (B5 4UA) with hybrid working For this role, office attendance will be four days per week with one day per week at home click apply for full job details

Join Ofwat's Sector Governance Team as a Senior Associate Sector Governance and Policy Office Location: London (E14 4HD) or Birmingham (B5 4UA) with hybrid working About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commission's final report, the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment. We are working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We're also continuing to engage with the Welsh Government to support future decisions for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you're passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role The Sector Governance team is looking for a governance expert with experience in assessing and critiquing the corporate governance of companies and group structures. Experience of developing policy positions for regulatory rules and supervision would also be advantageous. The team's growth aligns with a renewed regulatory focus on governance issues. The overall aim of the team is to ensure water companies are well run through having the right board leadership and governance arrangements in place. We lead on delivering and overseeing our governance frameworks as well as the design, implementation and delivery of new regulatory governance policy. We seek to ensure governance arrangements are transparent, allowing Ofwat and other stakeholders to scrutinise, challenge and address issues of legitimacy You will apply regulatory policy and understand the implications of a company's governance arrangements and behaviours for its wider performance, so as to support the team's objectives of driving wider sector accountability and performance. The role will involve working on both existing water company governance oversight workstreams as well as new policy areas. About You Below are some of the key essential experience, skills & knowledge required for this post: Lead criterion 1: Proven experience of assessing corporate governance activities and performance in a regulatory or comparable environment. Lead criterion 2: Supervisory experience obtained by working for a regulator or for an organisation which is subject to supervisory regulation. Experience in a policy role, both designing policy and being able to critically assess policy application in a regulatory or government context. Good attention to detail and drafting accuracy. Excellent stakeholder management skills with experience of effectively managing relationships both internally and externally to an organisation. Excellent problem-solving skills, with the capability to think creatively and strategically, and take a collaborative approach to finding solutions. Analytical, adept at seeing complex interlinkages, and able to distil discussions from relevant workshops, government policy, internal and external stakeholder meetings, and materials into reports and policy considerations. Familiarity with performance issues in the water sector. Why You Should Join Us: People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham and London offices. Excellent employer pension contributions of nearly 29%. 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to apply for full details about the role. Please ensure you have submitted your application in full before the below deadline. Closing date: 23.55 on 01 March 2026.