RSSB

Overview: The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems and solutions. You will support team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony maintaining and delivering a high degree of customer service for all RSSB IM&T support queries. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Ensure RSSB infrastructure is secure and adheres to Cyber Security standards Act as escalation point for technical issues Responsible for the administration and operation of the RSSB cloud and onsite physical infrastructure environments Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Manage internal and external stakeholders and supplier relationships Analyse and make recommendations to improve infrastructure, network, and reliability of systems, threats and vulnerabilities to improve security posture of IT systems Apply IT best practice to achieve effective management of change (Requests for Change) whilst mitigating risk of system failures / outages Responsible for system and data backups, restores and DR tests, taking ownership of data integrity enabling DR processes and business continuity Maintain governance over endpoint device management solutions (e.g. Intune) where they have an impact on security of the IT environment Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

Overview: The role will lead DevOps activities as a Technical Leader, who will work across the Information Management and Technology (IM&T). Directorate to streamline the development lifecycle, improving productivity, delivery speed, and quality. The role will coordinate with IT operations, development, and engineering teams to identify and resolve pain points and inefficiencies in delivery and operations. The successful candidate will be a hands-on DevOps Engineer who is comfortable writing code and dealing with ambiguous operation issues. Responsibilities: Lead the implementation and operation of reliable, consistent, and responsive deployment processes across multiple products. Ensure that the cost, security, and resilience of deployments are regularly reviewed and optimised. Own the processes that enable independent implementation, testing, and deployment of new features into production safely and efficiently. Ensure that engineering and development teams are adhering to agreed solution architectures, to maintain the performance and operability of the solutions they develop. Develop and implement automated application and infrastructure provisioning, configuration, and deployment processes. Ensure that systems meet business and customer needs for reliability and availability. Manage application performance and service quality, whilst ensuring cost optimisation. Ensure that deployment architectures are well documented. Promote DevOps principles and culture across the IM&T directorate. Qualifications: Hands-on experience with incident management. Experience developing CI/CD workflows and tools, ideally using Azure Pipelines. Automation scripting skills, including proficiency with Terraform and PowerShell. Proficiency in one or more coding languages (eg .net, C#, Python). Development experience with Azure, Docker, and Azure Kubernetes Service. Experience in configuration management, test-driven development, and release management. Effective analytical and troubleshooting skills. Experience with agile development and an understanding of DevOps principles. Ability to investigate and analyse information, and to draw conclusions. Flexibility, adaptability, and desire to learn new languages and technologies. Effective communication and stakeholders' management skills. Effective collaboration skills, with a demonstrated ability to work well as part of a team. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

Overview: RSSB are seeking an experienced Sitecore Developer, who will work as a developer in the Application Delivery team. The role will involve planning and developing of several Sitecore websites and system integrations following company code standards, best practices, and operational procedures. The team has recently completed a Sitecore 10 upgrade which being is deployed to Azure Kubernetes. CI/CD and a blue/green deployment strategy are being implemented using Azure DevOps pipelines. Responsibilities: Developing and maintaining Sitecore-centric-based solutions. Accountable for the timely and technical quality delivery on Sitecore-related elements/phases for software development projects. Contribute to software delivery project planning (scope, time estimates, technical skills) Ensuring technical implementation and delivery processes (i.e. Unit testing, Source control, Coding Standards, Deployments) and technical documentation are followed, improved, and continuously evolved Work in a collaborative team environment and work closely with colleagues to achieve business objectives. Collaborate with stakeholders (e.g. business stakeholders, product owners, project managers, and end users) to understand functional and non-functional requirements. Investigate and propose solutions to development and design problems. Participate in the scope of work estimation and forecasting. Adhere to architecture, design, implementation, and security standards and best practices. Build and develop prototypes for proof of concept Write high-quality code that satisfies customer needs and strives for simplicity, clarity, and testability. Participate in code reviews or use collaborative programming techniques to promote high quality business outcomes. Conduct analysis to determine integration needs, and design and plan integrations. Implement unit and integration tests and conduct functional and performance testing where appropriate. Develop reusable software building blocks to enable faster delivery. Improve performance of existing software by diagnosing and resolving critical issues. Prepare technical documentation, including software design evaluation plans, test results, and technical manuals. Analyse and create new configurations for packaged software. Review new releases of packaged software and identify new features that can be enabled for the business. Qualifications: You will be a full-stack Sitecore Developer with experience working with Sitecore. Essential Sitecore development experience Sitecore Helix Sitecore Experience Accelerator (SXA) Sitecore solution 9/10 Developer Certification Development using Microsoft technologies and frameworks (E.g. MVC, ASP.NET and C#) HTML, CSS, SASS, Bootstrap, Javascript, JQuery, Gulp, NPM Git in Azure DevOps Microsoft Azure - PaaS, IaaS MS SQL Server Agile/sprint-based development PowerShell scripting Desirable E-commerce experience Relevant Microsoft Azure Certifications Continuous integration - implementing Azure DevOps pipelines Sitecore Analytics and Personalization Docker, Containers and Kubernetes Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

Overview: 12-month fixed term contract Interviews to be held in January 2023 Closing date: 1 January 2023 The Senior Human Factors Specialist role will support the Head of Human Factors in implementing our Human Factors strategy by providing technical Human Factors input to internal and external projects, including scoping, planning and leading the delivery of: research, standards, rules, national publications, commercial training and other industry support initiatives as directed by the Head of Human Factors. Responsibilities: Ensure all products and services provided or supported by you are planned and delivered, within the agreed timescales, to budget and to a high level of quality. Maintaining a high level of quality with regard to the products and services you deliver. Provide objective technical input, advice and quality checking as required, and ensure the work satisfies the expectations of the recipient in terms of scope, technical quality and timely delivery. Ensure that the level of quality review necessary for all work you are responsible for has been considered, documented and planned. Support the project management team in ensuring project risks are anticipated, recorded, reviewed and mitigated through robust management and appropriate interventions and that any emerging issues are escalated to your line manager or the Head of Human Factors as necessary. Ensure, where appropriate, that industry agreed processes have been adhered to, as defined within the RSSB Business Management System (BMS). Ensure all requests for advice and/or clarification are carefully considered and responded to objectively and in sufficient detail to satisfy the originator's enquiry and where appropriate input from the Lead/Principal Human Factors Specialist or the Head of Human Factors is sought. Qualifications: Experience in a human factors role in a relevant safety critical industry, with some experience of working within the rail sector an advantage. Qualified in occupational psychology or Human Factors/Ergonomics to MSc level or with the equivalent industry experience. Working towards becoming a registered or chartered member of the British Psychological Society or Chartered Institute of Ergonomics and Human Factors. Experience developing, scoping and delivering human factors projects Keen desire to develop their expertise in the area of human factors Effective communication and interpersonal skills including the ability to influence and negotiate effectively. Ability to manage stakeholders at all levels and across multiple disciplines. Able to work on own initiative as well as part of a team. A commitment to RSSB's values and customer service is also essential to the role. An individual who shows evidence of clear analytical thinking. Gets to the heart of problems and issues. Ability to research, synthesise ideas and present these in a way that is understood and accepted by our internal and external stakeholders. Experience delivering training. An interest in fatigue and fatigue mangement. Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

Overview: The Commercial Procurement Manager is responsible for supporting RSSB stakeholders with all/any external contractual commitments. You will work alongside the other procurement team members, providing support and assistance and ensuring team and Directorate objectives are met. You will support the Head of Procurement to deliver all requirements in the following key areas: The end to end Procurement process; Support the Business Development team with the commercial process; and Commissioning process of Grants received and the authorisation process of Grants to be let You will identify value for money savings or income opportunities through: Timely and accurate management information; Planning, building and maintaining pre-defined stakeholder profiles and reviewing and supporting specifications; Operating compliant process across 3-12month horizon and; Bridging self-skills and development gaps. Responsibilities: Procurement Activity The Commercial Procurement Manager will provide professional, qualified procurement expertise, advice and services ensuring that RSSB's business and procurement needs are met through the procurement of goods, services and works whilst ensuring efficiencies and value for money and contributing to the RSSB's aims and objectives. The role will also promote and engage in collaboration and information sharing with all relevant parties. Conduct market analysis and engage in initial market dialogue, where appropriate; Develop cost models for input into any bids or sales contract proposals. Productively challenge end users' requirements for cost-effectiveness and need, taking account of whole life costs; Identify and engage other subject matter experts as required for Procurement activity (e.g. end user, legal, finance etc.); Review and advise the end user on an appropriate output-based specification which is fashioned to attract market interest and stimulate competition; Develop a procurement strategy which requires consideration of existing and/or collaborative contracts; Ensure that all procurement processes (tender, order from framework etc.) are compliant with relevant legal and policy obligations, advertising through the tender portal where appropriate; Publicise procurement contact points and making available as much information as suppliers reasonably need to respond to the bidding process; Understand and comply with relevant legal obligations relating to the goods, services or works to be purchased, e.g. environmental/health and safety legislation; Ensure that procurement decisions take account of wider policy requirements and aligned against organisational objectives; Conduct any procurement clarification required during the tender process Finalise the contractual agreement and formal contract documentation; Establishing a clear audit trail (including recording the contract on the organisation's contract register); Notify the outcome of bids promptly and, within the bounds of confidentiality, debriefing winners and losers on the outcome of the bidding process to facilitate better performance on future occasions; Ensure that robust contract and supplier management arrangements are in place, in order to support periodic contract reviews and supplier management as appropriate; Negotiate, deliver and communicate contract and framework agreements which deliver efficiencies in line with financial reporting and forecasting systems.; and Support contract reviews and lead negotiations during the contract term to ensure continued fitness for purpose with respect to scope, budget and performance change, risk and be responsible, day to day, for the development, negotiation and agreement of contract change requests; Sharing knowledge to develop best practice; and Supporting ad-hoc procurement activity as required. Commercial Managing the provision of a professional best practise commercial contracts service for RSSB to support the management of contractual risk and ensure high stakeholder satisfaction whilst supporting internal stakeholders with the delivery of strategic commercial projects from concept through specification, proposal, contract and delivery. Manage the commercial contracting process in consultation with the Business Development (BD) team; Provide assistance, support and guidance on all arising commercial activities including (but not exclusively): Sales orders Proposals Commercial projects Contractual queries and issues Clearly identify any emerging contractual risk on each project through effective commercial dashboard information and close collaboration with other relevant heads of department. Work with BD to establish, develop and maintain accurate and up to date cost analysis information; Provide contractual advice to operational colleagues during the sales order or bidding process; In collaboration with BD, draft customer quotations and/or proposals using input from operational delivery teams and submit to the Head of BD for review and approval prior to issue; Help support the development of commercial knowledge and awareness of colleagues in non-commercial roles; Working with the BD team, identify and support implementation of improvements to commercial review procedures; Complete monthly review of contract results and performance in conjunction with the BD team; In collaboration with BD and Finance, confirm the invoice schedule for the sales agreement. Finance will manage the invoicing process. Deal with final account contract negotiation and closure in association with the BD team; and Ensure full compliance with Company commercial procedures and corporate governance requirements. Commissioning of Research & Development Manage the grant process to ensure timely delivery and performance; Manage the governance process for each grant opportunity; and Complete the financial due diligence for each grant and competition received. Business Process Resolve contractual and commercial problems, escalating them to the Head of Procurement and Commercial or Head of Business Development as appropriate. Ensure the continuous review and improvement of procurement and commercial activity to ensure it is fit for purpose and aligned to business requirements. Deputise for immediate manager when required. Ensure management information is accurate and reviewed periodically. Qualifications: UK Public Sector experience required Qualified or working towards MCIPS professional qualification or equivalent. Detailed knowledge and understanding of UK Procurement Regulations and EU procurement directives and experience in applying these to day-to-day procurement activities and documentation. Substantial Public Sector experience in a procurement function involved in high risk, high value, complex works, services and supplies covering a range of commodities and stakeholders. Experience of effectively managing end to end procurements and commercial agreements. Experience in preparing, reviewing and agreeing contract terms and commercial schedules. Experience of developing and implementing policy and procedures as well as new ways of thinking and working. Computer literate with the ability to assimilate new business systems. Ability to communicate effectively and to influence others both internally and externally up to senior level including through presentations, negotiation and written reports. Time and resource management with the ability to effectively manage conflicting priorities. Solution orientated with a customer focus and stakeholder management skills. Negotiation skills including experience of commercial negotiations Contractual knowledge and experience including a wide range of contract conditions; analytical and numerical skills. A commitment to RSSB's values and customer service Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

Overview: To be considered for an interview, please make sure your application is full in line with the job specs as found below. Assistant Company Secretary internally called Deputy Company Secretary The Assistant Company Secretary will provide company secretarial guidance and support to the business. You will undertake activities necessary for meeting the requirements of relevant laws, the Constitution Agreement and Articles of Association. This includes managing and coordinating key company meetings e.g. Members' General Meetings, Board and Committee meetings. Reporting to the Company Secretary, a key part of the role will involve engaging with the RSSB Board, the Executive Committee, Senior Leadership teams and external stakeholders such as the non-executive directors/NEDS. Responsibilities: Provide proactive company secretarial support and guidance to the RSSB Group Boards and Committees including on governance related matters (including in relation to RSSB's Constitution and Articles). Oversee and coordinate arrangements for RSSB Board and Committee Meetings, including the preparation of papers and agendas. Manage the internal processes necessary to provide agenda papers and other related documentation. Coordinate the production of the CEO's Board report and ensure all required Board notifications and approvals are included in compliance with RSSB Group's Scheme of Delegation. Communicate Board and Committee decisions to all required stakeholders. Support RSSB Board and Committee meetings including drafting clear and concise meeting minutes, Chair meeting reports and action items reports. Support the Company Secretary in fulfilling their role and deputising for them where required. Manage the member voting process for new Industry NED elections in compliance with all relevant regulations and company documents. Monitor the NED contract expirations and advise the Chair accordingly. Managing the appointment process for NEDs including issuing terms of appointment and conflict of interest declarations and coordinating the induction and onboarding process. Provide all company secretarial support and administrative services to the Board Committees (including the Audit and Risk Committee) and to the two RSSB subsidiaries. Manage and coordinate the Annual General Meeting (AGM) in compliance with the Constitution Agreement and Company Articles Lead the Company Secretariat's role in the production, approval and submission of the Annual Report, working closely colleagues and external auditors on the coordination of the Annual Report and Accounts, information gathering and drafting and ensuring regulatory compliance and best practice requirements. Manage and safekeep governance information and documentation. Qualifications: ICSA/CGI Associate qualification or equivalent university degree/diploma in Business and Administration, or be part qualified with substantial expertise as an inhouse Company Secretary or in a similar role. Ability to grasp and assimilate legal and regulatory documents and practically apply relevant principles, as well as providing related advice where required. Able to demonstrate an understanding of stakeholders and their commercial needs. Able to liaise with and provide advice to key stakeholders building effective and lasting relationships. Proficient written and verbal communications skills. Consistent and meticulous attention to detail. Discretion and integrity handling confidential information and working with Senior Stakeholders. Effective administrative, organisational and time management skills. A commitment to RSSB's values. Desirable: Working knowledge of the Companies Act 2006 ("CA2006") including the ability to research and provide advice on various procedural and other aspects of the CA2006 and corporate governance matters to the Company Secretary. Experience with using Board Portals. Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

Overview: The Senior Rail Operations Specialist plays a key role in helping to deliver RSSB's mission for a better, safer railway. You will be a part of the Standards Directorate, working in the Rail Operations team who are responsible for Rail Industry Standards for Traffic Operation and Management (TOM) and National Operations Publications (the Rule Book). You will apply your knowledge and experience in railway operations to understand, articulate and solve a wide variety of industry challenges. Through collaboration with experts, collating and interpreting relevant technical information from a range of sources, and using your expertise, you will develop and author the national standards to articulate industry-agreed decisions. The role goes beyond standards, as you will provide support to industry by representing RSSB as a subject matter expert. You will also actively contribute to other areas of the business through collaboration in national research, development and innovation programmes and supporting RSSB's commercial activities including training delivery. Responsibilities: Develop proposals to change national standards and present these to industry to gain support for a way forward; Author changes to national standards, and capture the rationale for these changes in RSSB's content management system; Deliver high-quality outputs that are accepted by the wider industry and result in tangible benefits; Represent RSSB as a subject matter expert; Engage and collaborate with RSSB's members, who represent all aspects of the GB rail sector; Respond to technical enquiries in a timely manner; Provide technical input and support to the national research, development and innovation programme; Support the delivery of the standards strategy and the RSSB's Business Plan commitments to time, quality and cost; Support the development of business cases by working collaboratively with colleagues from other disciplines across the business; Support the development of robust delivery plans that ensure industry agreed processes are adhered to, and take into consideration the needs of RSSB's members and stakeholders; Support the development and delivery of RSSB's commercial offering, including the delivery of accident and incident investigation training; and Advise RSSB members and stakeholders on the role of national standards within the framework that governs the rail sector. Qualifications: An understanding of the operational railway and demonstrable ability to apply your specialist knowledge; An in-depth knowledge or experience of rail operations with an appreciation of emerging technologies, including in-cab signalling; Analytical skills and the ability to apply them in the context of the railway system; Experience of undertaking research and interpreting complex information and communicating it clearly; Demonstrable use of your initiative to learn new concepts and solve problems; A flexible approach and ability to adapt to different working circumstances; A collaborative style; Effective communication, administration and organisational skills; Effective writing skills with a keen eye for detail; The ability to understand, interpret and review technical documents; The ability to develop and maintain effective internal and external business relationships; Intermediate competence with Microsoft Office 365; An appreciation of how communication style may need to be adapted for the target audience; An understanding of project management principles and the ability to support project managers with project delivery; and A demonstrable commitment to personal development including a willingness and the initiative to learn from others. Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

Overview: Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. As part of RSSB's commitment to increase the revenue from its commercial services, the Senior Commercial Marketing Manager heads up a team that creates marketing plans for RSSB's Training, Consultancy, Affiliation, and Supplier Assurance propositions. This exciting role will be responsible for the development and implementation of the commercial promotional strategy, targeting RSSB members and the wider rail industry, both in the UK and internationally. A strategic thinker and effective communicator, you will be supported by a dedicated Marketing Manager, colleagues across the Marketing, Content and Events team and the services of an integrated B2B marketing agency. In addition to using CRM, member data and analytics to drive lead generation, the role also provides the opportunity to develop RSSB's digital marketing capability as part of a rolling programme of investment in Dynamics for Marketing and Sitecore. Reporting to the Marketing Director, this role is a fantastic opportunity to join RSSB at a time of positive change in the rail industry. Responsibilities: RSSB Commercial offerings - marketing plan development Manage the development and delivery of the marketing strategy for the Affiliation, Training, Consultancy and Supplier Assurance, agreeing KPIs, budgets, messaging, timelines and channel strategy for each proposition. Act as the initial point of contact for internal stakeholders, with a focus on the achievement of agreed lead generation and retention targets across the commercial offerings in-line with wider commercial goals and business objectives. Contribute to the achievement of commercial and business objectives, revenue targets and product development strategies through the commissioning and provision of market research and customer analysis. Evaluate national and international markets for Affiliation, Training and Consultancy to identify and shape target customer segments and adapt campaign plans, collateral and execution to suit these segments. Develop and track key performance metrics, including customer acquisition cost associated with digital channels (CAC), the resulting net lifetime value (LTV) and the associated CAC:LTV ratio, and report insights to the Marketing Director and Chief Commercial Officer. Lead the Commercial Marketing team and line manage the Commercial Marketing Manager. Work collaboratively across the wider Marketing Team, commissioning and specifying web, media relations activity and content marketing assets in good time and with clear and viable briefs. Digital Marketing - channel development Act as the informed internal client for digital marketing capability for Business Development and Engagement, articulating requirements, ensuring best practice, providing informed comment and 'fit for purpose' sign off recommendations to the senior leadership team. Set Marketing requirements for inclusion in the IT development roadmap to help produce an aligned multi-channel roadmap that links the digital channels, Events, CRM and the website to provide a connected, data-driven digital ecosystem. Act as the Business Development and Engagement expert and point of contact with the Data Protection Officer at RSSB, creating regulatory compliant marketing processes and policies while ensuring the best possible use of RSSB customer data to support business objectives. This includes challenging established thinking and overcoming barriers to the way data can be used to ensure it is exploited to its full potential. Qualifications: Essential criteria: Demonstrated track record of achievement and of influencing business outcomes across diverse functional boundaries, in a matrix structure. Proven project management skills with experience of delivering projects to a high standard, on time and to budget. Business acumen and analytical skills that translate to effective marketing tactics and strategy, contributing to business growth. Fundamental understanding of digital marketing systems, digital marketing best practice and the ability to specify an effective digital marketing requirements. Able to generate and interrogate customer and campaign data to create data insights for subsequent implementation and campaign enhancement. Proven experience of CRM (Microsoft Dynamics 365 or an equivalent platform) deployment, enhancement and operation to drive email, direct marketing, surveys and customer data integration across web and social media channels to drive customer engagement and response. Line management experience, setting objectives, managing direct reports and supporting the development of subordinates. Qualifications: Degree-level education or equivalent Post-graduate marketing or digital marketing qualification or equivalent Knowledge: Experience of digital analysis and reporting, including use of Google Analytics, Google AdWords, Sitecore Analytics, Hotjar, Open Site Explorer, TwentyThree, Buzzsprout, Campaign Manager, ClickDimensions and Dynamics for Marketing. Experience of social media tools such as HootSuite, Brandwatch and Falcon and an understanding of HTML, XHTML, CSS, Java, web publishing, Flash. Appropriate understanding of GDPR and PECR and the application of these regulations in the B2B marketing environment. E-literate and competent in developing, administering and using PC and associated networks and systems (Microsoft Office, Teams, SharePoint etc.) to acquire, manipulate and disseminate information. Personal attributes: A strategic thinker and effective communicator, with personal integrity and the ability to make rational, realistic and sound decisions. Ability to remain calm and objective, whilst working to tight deadlines and on numerous projects. Personable, articulate and with the gravitas to persuade a complex set of senior and executive level stakeholders, building effective working relationships. Experienced at conflict management, building collaborative relationships and listening to others. Able to monitor progress against agreed plans and pivot strategy if initial activities fall short of achieving set objectives. Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.