Dexcom
Camberley, Surrey
About Dexcom: Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with type 1 or type 2 diabetes who need to monitor their blood sugar levels. Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks. Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep. Role Summary: We are looking for an experienced and driven Customer Operations Supervisor to oversee our busy HCP support team and drive efficiencies through process evaluation and improvement. It is an opportunity to be part of a dynamic and high performing team that works closely with the NHS and other key healthcare providers. As a central point of contact, the HCP Support Team administer the accounts of patients who rely on Dexcom's life changing products and help to build strong relationships with key stakeholders such as specialist diabetes nurses, clinical procurement teams and patients themselves. The role requires experience of managing a large team, the ability to monitor and analyse operational output and performance, and make recommendations to drive efficiency and scalability. The HCP Operations Supervisor will collaborate with various departments in the business so it's essential that they have excellent communication skills and understand the importance of collaboration and clear communication. They should also be able to coach and motivate the HCP Support Team to achieve challenging targets. The Supervisor will be based in Camberley, Surrey and will support the Senior Manager of Inside Sales. Functional Description The incumbent manages inside/telesales representatives who are responsible for closing sales over the phone. Administers/designs the inside/telesales representatives- sales incentive plan. Trains, mentors, coaches, and supervises inside/telesales staff. Has thorough knowledge of the organization-s products/services. Prioritizes and allocates resources. Typically works with the field sales organization to ensure that representatives are provided adequate support in the field. May work with inside/telesales representatives to develop channel partnerships. Responsible for market development and ensuring that revenue is generated. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Functional/Business Knowledge Strong knowledge of technical and functional principles and ability to teach others. Understands company mission and strategies. Scope Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to others according to established policies and management guidance. Administers company policies that directly affect team members / supporting employees. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Networks with senior internal and external colleagues in own area of expertise. Judgement Works on issues where analysis of situation or data requires review of relevant factors. Erroneous decisions or failure to achieve results will cause delays in schedules / work products. Management Provides direct supervision to individual contributors and/or support individual contributors/matrix reports. Acts as advisor to unit or sub/units and may become actively involved, as required, to meet schedules and resolve problems. People management responsibilities include hiring / terminations, performance reviews, career development coaching and compensation decisions. Field Sales Responsible for managing the sale of the organization's products and services on a small geographic or account basis. Typically manages entry level or trainee employees. Experience and Education Typically requires a Bachelors degree with 5-8 years of industry experience. Informal management/ team lead experience. Required Experience A number of years hands-on experience of managing a team of 8+ people Significant hands-on experience of working in a customer operations role Working with the NHS would be advantageous Working with complex administrative processes Delivering against challenging SLA Organised with exceptional time management skills Working with a CRM system (preferably Salesforce) Excellent interpersonal and team management skills Good reporting skills Essential Duties and Responsibilities Achieve monthly objectives for revenue and new patient numbers Daily, weekly, monthly reporting on key operational and performance metrics Oversee team performance and delivery against key objectives Team coaching and supporting individual development plans Collaborate with Regional Field Sales Managers on shared team objectives Provide weekly reports on team performance to Inside Sales Manager Monitor the patient renewal process and ensure there are minimal delays to patient supplies Collaborate with the Billing Specialists to address billing issues and ensure invoicing errors are prompting corrected Collaborate with supervisors across departments to align on processes and team performance Identify CRM enhancements to improve order processing and account management Build an open-communication environment for your team Assist in running and facilitating team training, making sure the team has all the skills and tools they need to excel in their role. Support all elements of delivering exceptional customer service, including responsibility for inbound and outbound call, email communications and order fulfilment Utilise internal systems to organize the team, daily activities and sales process Act as second in command and work in partnership with the Manager of Inside Sales Pick up ad hoc projects as requested by the Manager of Inside Sales department What are we looking for? Respectful, Confident, Motivational, Focused Be able to make decisions and take initiative Strong management and reporting skills Strong coaching skills Be operationally focussed and results driven Be flexible and able to cope in a fast-paced environment Be a team player and lead by example to quickly earn the respect of your team Strong Computer, Phone and Email Skills It is essential to meet and adapt to customer expectations quickly by utilising new tools and business applications to constantly improve our service Must be able to work with Microsoft Suite and be competent with CRM systems Ability to use and communicate appropriately using different mediums Ability to teach processes and tasks to team members. Outstanding Organizational and Time Management Skills Must be able to handle and organise multiple tasks simultaneously Must be organised and able to prioritise a high volume of work on a daily basis Must be able to manage timely follow up to team requests Must be a strong collaborator Must be able to manage and coach a team and deliver on company targets Must be able to problem solve and be solutions oriented Be able to work with monthly, quarterly, and yearly quotas Must provide accurate reporting Must anticipate the needs of the business and be ready to implement improvement plans to meet company targets Medical Background is a plus but not essential Knowledge of diabetes is preferable but an interest in medical conditions and a willingness to learn is a must Work Independently and as a Team Must be able to manage and deliver on individual projects as well as supporting departmental goals Must be a motivational and positive role model within the department Education A level or equivalent Travel Required 0 - 25% Out of Hours Work Very occasional weekend work may be required Dexcom Offers / Why Dexcom? An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation. You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes. Opportunity to carve out a long-term career. Access to outstanding training and development programmes. Work with over 5,000 awesome colleagues in an open, fast-paced and fun working environment. Attractive benefits including Performance-Based bonus, Private Health Insurance and/or Health Cash Plan, Private Pension, Life and Accident Insurance, Income Protection Plan, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support and Product Discounts. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
About Dexcom: Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with type 1 or type 2 diabetes who need to monitor their blood sugar levels. Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks. Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep. Role Summary: We are looking for an experienced and driven Customer Operations Supervisor to oversee our busy HCP support team and drive efficiencies through process evaluation and improvement. It is an opportunity to be part of a dynamic and high performing team that works closely with the NHS and other key healthcare providers. As a central point of contact, the HCP Support Team administer the accounts of patients who rely on Dexcom's life changing products and help to build strong relationships with key stakeholders such as specialist diabetes nurses, clinical procurement teams and patients themselves. The role requires experience of managing a large team, the ability to monitor and analyse operational output and performance, and make recommendations to drive efficiency and scalability. The HCP Operations Supervisor will collaborate with various departments in the business so it's essential that they have excellent communication skills and understand the importance of collaboration and clear communication. They should also be able to coach and motivate the HCP Support Team to achieve challenging targets. The Supervisor will be based in Camberley, Surrey and will support the Senior Manager of Inside Sales. Functional Description The incumbent manages inside/telesales representatives who are responsible for closing sales over the phone. Administers/designs the inside/telesales representatives- sales incentive plan. Trains, mentors, coaches, and supervises inside/telesales staff. Has thorough knowledge of the organization-s products/services. Prioritizes and allocates resources. Typically works with the field sales organization to ensure that representatives are provided adequate support in the field. May work with inside/telesales representatives to develop channel partnerships. Responsible for market development and ensuring that revenue is generated. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Functional/Business Knowledge Strong knowledge of technical and functional principles and ability to teach others. Understands company mission and strategies. Scope Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to others according to established policies and management guidance. Administers company policies that directly affect team members / supporting employees. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Networks with senior internal and external colleagues in own area of expertise. Judgement Works on issues where analysis of situation or data requires review of relevant factors. Erroneous decisions or failure to achieve results will cause delays in schedules / work products. Management Provides direct supervision to individual contributors and/or support individual contributors/matrix reports. Acts as advisor to unit or sub/units and may become actively involved, as required, to meet schedules and resolve problems. People management responsibilities include hiring / terminations, performance reviews, career development coaching and compensation decisions. Field Sales Responsible for managing the sale of the organization's products and services on a small geographic or account basis. Typically manages entry level or trainee employees. Experience and Education Typically requires a Bachelors degree with 5-8 years of industry experience. Informal management/ team lead experience. Required Experience A number of years hands-on experience of managing a team of 8+ people Significant hands-on experience of working in a customer operations role Working with the NHS would be advantageous Working with complex administrative processes Delivering against challenging SLA Organised with exceptional time management skills Working with a CRM system (preferably Salesforce) Excellent interpersonal and team management skills Good reporting skills Essential Duties and Responsibilities Achieve monthly objectives for revenue and new patient numbers Daily, weekly, monthly reporting on key operational and performance metrics Oversee team performance and delivery against key objectives Team coaching and supporting individual development plans Collaborate with Regional Field Sales Managers on shared team objectives Provide weekly reports on team performance to Inside Sales Manager Monitor the patient renewal process and ensure there are minimal delays to patient supplies Collaborate with the Billing Specialists to address billing issues and ensure invoicing errors are prompting corrected Collaborate with supervisors across departments to align on processes and team performance Identify CRM enhancements to improve order processing and account management Build an open-communication environment for your team Assist in running and facilitating team training, making sure the team has all the skills and tools they need to excel in their role. Support all elements of delivering exceptional customer service, including responsibility for inbound and outbound call, email communications and order fulfilment Utilise internal systems to organize the team, daily activities and sales process Act as second in command and work in partnership with the Manager of Inside Sales Pick up ad hoc projects as requested by the Manager of Inside Sales department What are we looking for? Respectful, Confident, Motivational, Focused Be able to make decisions and take initiative Strong management and reporting skills Strong coaching skills Be operationally focussed and results driven Be flexible and able to cope in a fast-paced environment Be a team player and lead by example to quickly earn the respect of your team Strong Computer, Phone and Email Skills It is essential to meet and adapt to customer expectations quickly by utilising new tools and business applications to constantly improve our service Must be able to work with Microsoft Suite and be competent with CRM systems Ability to use and communicate appropriately using different mediums Ability to teach processes and tasks to team members. Outstanding Organizational and Time Management Skills Must be able to handle and organise multiple tasks simultaneously Must be organised and able to prioritise a high volume of work on a daily basis Must be able to manage timely follow up to team requests Must be a strong collaborator Must be able to manage and coach a team and deliver on company targets Must be able to problem solve and be solutions oriented Be able to work with monthly, quarterly, and yearly quotas Must provide accurate reporting Must anticipate the needs of the business and be ready to implement improvement plans to meet company targets Medical Background is a plus but not essential Knowledge of diabetes is preferable but an interest in medical conditions and a willingness to learn is a must Work Independently and as a Team Must be able to manage and deliver on individual projects as well as supporting departmental goals Must be a motivational and positive role model within the department Education A level or equivalent Travel Required 0 - 25% Out of Hours Work Very occasional weekend work may be required Dexcom Offers / Why Dexcom? An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation. You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes. Opportunity to carve out a long-term career. Access to outstanding training and development programmes. Work with over 5,000 awesome colleagues in an open, fast-paced and fun working environment. Attractive benefits including Performance-Based bonus, Private Health Insurance and/or Health Cash Plan, Private Pension, Life and Accident Insurance, Income Protection Plan, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support and Product Discounts. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Dexcom
Edinburgh, Midlothian
About Dexcom: Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with type 1 or type 2 diabetes who need to monitor their blood sugar levels. Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks. Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep. Role Summary: Digital Marketing Specialist (EMEA) - Remote based in the UK. Must have the Right to Work in the UK This is an exciting role within the growing EMEA Marketing team. Reporting to the Snr Marketing Manager in EMEA for our G-Series business, you will be an integral part of a high performing marketing team, with ownership of our digital marketing campaigns, specialising in performance and metrics. You will support the development and optimisation of our EMEA digital strategy to drive lead nurture, customer acquisition and retention, working with 20+ different countries, established and emerging markets. Essential Duties and Responsibilities: Lead Digital campaign optimization, bring insights and best practice to the team. Develop strategies and metric dashboards to maximize performance. Work with cross functional teams on sharing of results. Work closely with EMEA digital and website teams to ensure synergies and all activities are aligned to regional strategy, implemented and fully optimized. Agency management and reporting. Ensuring that brand and identity is adhered to in campaigns and in all communication channels Required Experience: To perform this job successfully, you must be able to perform each essential duty to a satisfactory standard. The successful candidate will have: University degree in business, marketing, life sciences or equivalent Experience in marketing consumer brands Proven experience working in a digital marketing role and aptitude for content development Experience with web analytics and reporting Excellent cross-functional working and experience of working with external agencies System experience with key technologies: Salesforce, Content Management Systems, Mailchimp, Google Analytics, Google Ads, LinkedIn Ads, Facebook, Instagram Ability to understand the needs of the department and understand business priorities A deep appreciation for detail and executional excellence. You will be insights-driven and excited to roll-up your sleeves to deliver exceptional quality at speed You will be: Highly organized with exceptional planning skills Willing to learn, adapt and grow Enthusiastic, committed and conscientious An effective verbal and written communicator with good interpersonal skills Approachable and a strong team player Able to thrive in a fast paced organization Proactive, with a willingness to learn and take direction Well organized with good attention to detail Confident with the ability to present to others Able to form strong relationships Travel Required: Up to 10% Why Dexcom? Join a dynamic, fast-growing and innovative global organisation in the MedTech industry. Be part of a company with an important mission and take on a role with purpose and impact, making a real difference to those living with Diabetes. Carve out a long-term career and enjoy access to outstanding training and development programmes. Work with over 5,000 colleagues in a fast-paced, fun and open working environment. Attractive benefits including Performance-Based bonus, Private Pension, Life and Accident Insurance, Private Health Care, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support & Product Discounts . Language Skills: Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
About Dexcom: Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with type 1 or type 2 diabetes who need to monitor their blood sugar levels. Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks. Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep. Role Summary: Digital Marketing Specialist (EMEA) - Remote based in the UK. Must have the Right to Work in the UK This is an exciting role within the growing EMEA Marketing team. Reporting to the Snr Marketing Manager in EMEA for our G-Series business, you will be an integral part of a high performing marketing team, with ownership of our digital marketing campaigns, specialising in performance and metrics. You will support the development and optimisation of our EMEA digital strategy to drive lead nurture, customer acquisition and retention, working with 20+ different countries, established and emerging markets. Essential Duties and Responsibilities: Lead Digital campaign optimization, bring insights and best practice to the team. Develop strategies and metric dashboards to maximize performance. Work with cross functional teams on sharing of results. Work closely with EMEA digital and website teams to ensure synergies and all activities are aligned to regional strategy, implemented and fully optimized. Agency management and reporting. Ensuring that brand and identity is adhered to in campaigns and in all communication channels Required Experience: To perform this job successfully, you must be able to perform each essential duty to a satisfactory standard. The successful candidate will have: University degree in business, marketing, life sciences or equivalent Experience in marketing consumer brands Proven experience working in a digital marketing role and aptitude for content development Experience with web analytics and reporting Excellent cross-functional working and experience of working with external agencies System experience with key technologies: Salesforce, Content Management Systems, Mailchimp, Google Analytics, Google Ads, LinkedIn Ads, Facebook, Instagram Ability to understand the needs of the department and understand business priorities A deep appreciation for detail and executional excellence. You will be insights-driven and excited to roll-up your sleeves to deliver exceptional quality at speed You will be: Highly organized with exceptional planning skills Willing to learn, adapt and grow Enthusiastic, committed and conscientious An effective verbal and written communicator with good interpersonal skills Approachable and a strong team player Able to thrive in a fast paced organization Proactive, with a willingness to learn and take direction Well organized with good attention to detail Confident with the ability to present to others Able to form strong relationships Travel Required: Up to 10% Why Dexcom? Join a dynamic, fast-growing and innovative global organisation in the MedTech industry. Be part of a company with an important mission and take on a role with purpose and impact, making a real difference to those living with Diabetes. Carve out a long-term career and enjoy access to outstanding training and development programmes. Work with over 5,000 colleagues in a fast-paced, fun and open working environment. Attractive benefits including Performance-Based bonus, Private Pension, Life and Accident Insurance, Private Health Care, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support & Product Discounts . Language Skills: Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.