Henkel AG & Co. KGaA

About this Position Join us as a Manager CSX CoE Intercompany and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact: What you'll do Manage and develop a team acting as a single point of contact for Henkel affiliates, fostering a customer centric mindset. Oversee Intercompany order management, ensuring timely follow up and coordination with relevant stakeholders. Break down and implement Customer Experience (CSX) strategy within your scope, supporting organisational changes and projects. Collect and analyse customer feedback to identify trends and opportunities for improvement. Engage stakeholders through meetings, actions, and events to promote alignment and commitment. Monitor CRM data accuracy, track team budget, and report variances. Act as escalation point for complex service delivery issues, ensuring quality and minimising disruption. Collaborate closely with internal partners (CSX, CoE, GBS+, Supply Chain) to align priorities and deliver commitments. Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction. Set and monitor team KPIs, manage performance, and support people development.