Manchester Digital

Full-time (Permanent) National £45,544 - £49,523 London £50,686 - £55,157 Published on 19 November 2025 Deadline 5 December 2025 Location Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Leeds, Salford, Stratford, Telford , Worthing.Please note that due to workforce controls, Leeds and Stratford are only available to existing HMRC staff in these locations. HMRC staff based in Reading can also apply to move to Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. DPS Team Data Platform Services (DPS) is one of the delivery groups within the CDIO. We design, build and operate HMRC data platform and data analytics products and services, to enable HMRC being a data-driven organisation. DPS is leading a major transformation programme encompassing technology, capabilities and data services whilst continuing to deliver high quality and robust services to our internal and external customers. HMRC CDIO is moving from delivering business services driven by programmes and projects to being centred around products and platforms. This is a new target operating model that kicked off another exciting journey of transforming the way we work. DPS is ahead of the game and has already kicked off the journey to build our products and platforms catalogue and roadmaps. Accordingly, product management is a key cornerstone for the new operating model. There is an exciting opportunity to join a growing and fast-paced delivery team within HMRC's Data Platform Service Delivery Group as an Associate Product Manager. The Associate Product Manager will be accountable for one or more of DPS products, either a tool/technology or an in-house built product. Responsibilities includes product vision and roadmap, and partnering with the business customers to understand their requirements that DPS products can fulfil. A Product Manager is responsible for facilitating a product team to build and release digital products or features. Product Managers understand the business goals, the user needs for the service, and the different options for how to build and scope the digital product according to those needs. Associate Product Managers at HMRC can make use of multiple learning and development opportunities to develop their product management skills if joining at entry level. Product managers at HMRC follow the government Digital, Data and Technology capability framework and career paths. Person specification Lead the discovery of, and deliver product features for, one or more data engineering products. Define the scope of the service wrapping up such products, and key features. Engage stakeholders to get buy-in for the product vision and roadmap. Work with a multidisciplinary agile delivery team (civil servants and suppliers' resources) with skills such as user research, service design, business analysis, or software engineering to shape the product and build it. Own and maintain a backlog of 'user stories' (which describe features and functions a user should be able to perform with the product) and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation. Participate in, and contribute to the Product Management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers. Effectively communicate product release contents and expected product capabilities/behaviour to stakeholders. Experience using technical products in roles such as Product Manager, Business Analyst, Technical Architect or equivalent Collaborative team player with strong communication, negotiation, and customer relationship skills Skilled in stakeholder engagement and expectation management Strong understanding of data and analytics tools (AWS, Azure, CI/CD, open-source analytics) Experience with agile delivery methodologies

Overview The Customer Success Manager is expected to have a strong grasp of the UK media market. You'll be a trusted partner to clients and a key link between commercial, product, and media owner teams. Responsibilities Client Success & Relationship Management Act as the primary point of contact for a portfolio of advertisers, agencies, and media owners. Develop a deep understanding of client objectives and translate these into effective platform strategies. Provide strategic guidance on media planning, buying, and negotiation best practices. Deliver onboarding, training, and ongoing support to ensure clients fully adopt and benefit from Buymedia. Build long-term, trusted relationships that drive client satisfaction, retention, and advocacy. Media Owner Engagement Build and maintain strong relationships with UK media owners across broadcast, digital, print, OOH and audio. Liaise with media owners on rate structures, trading terms, and value optimisation across channels. Ensure accurate representation of media owner data, rate cards, and deals within the platform. Strategic & Commercial Support Deliver campaign performance insights and actionable recommendations. Support rate negotiations and help clients benchmark value using market insights. Identify opportunities for account growth and cross-functional collaboration. Operational Excellence Coordinate with internal teams to ensure smooth campaign setup, execution, and reporting. Track client usage, performance, and feedback to continuously improve platform experience. Support internal reporting and revenue tracking through accurate commercial documentation. What We're Looking For 3+ years' experience in media- ideally in a media agency, publisher, or platform environment. Solid understanding of the UK media landscape and trading dynamics across multiple channels. Experience managing client and media owner relationships with a commercial focus. Strong negotiation and rate management skills. Excellent communication, presentation, and interpersonal abilities. Analytical thinker with the ability to translate data into insights and recommendations. Proactive, organised, and confident operating in a fast-paced environment. If you are interested in applying for this position, please send your CV and a cover letter to .

A media platform company in Manchester is seeking a Customer Success Manager to enhance client relationships and drive strategic engagement with UK media owners. The ideal candidate has over 3 years of experience in the media industry, with strong negotiation skills and the ability to translate data into actionable insights. This position offers the chance to make a significant impact in a fast-paced environment.