F. Hoffmann-La Roche Gruppe
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. The Position Customer Care Service Specialist (Field Service Engineer) - Regio Zuid-West Nederland (Rotterdam Den-Haag) Wil jij werken in een functie waarin techniek, klantcontact en maatschappelijke impact samenkomen? Als Customer Care Service Specialist bij Roche Diagnostics Nederland ben jij verantwoordelijk voor het installeren, onderhouden en verhelpen van storingen aan onze laboratoriumapparatuur. Jij zorgt ervoor dat ziekenhuizen en laboratoria probleemloos kunnen werken, waardoor patiëntenzorg nooit stil hoeft te staan. Met een groeiend klantenbestand en een toenemende vraag naar service breiden we ons team uit. Daarom zoeken we een technisch specialist die niet alleen problemen oplost, maar ook meedenkt over verbeteringen en proactief service verleent. Let op: We zoeken een kandidaat die in Nederland woont en werkzaam is, bij voorkeur in de regio Zuid-West Nederland, met een specifieke focus op Rotterdam / Den-Haag. Note: We have a strong preference for someone who lives and works in the Netherlands and speaks Dutch fluently. Jouw rol? In deze functie ben je het eerste aanspreekpunt voor technische ondersteuning en draag je bij aan de continuïteit van Roche-systemen bij klanten. Je installeert en onderhoudt laboratoriumapparatuur, voert updates uit en analyseert storingen op locatie. Daarnaast train je klanten, zodat zij optimaal gebruik kunnen maken van onze systemen. Je werkt nauw samen met een team van Service Engineers en wordt gecoacht door een ervaren Lead. Naast je technische taken signaleer je kansen voor procesverbetering en deel je waardevolle inzichten binnen het team. Je draait mee in een bereikbaarheidsdienst, zodat onze klanten altijd kunnen rekenen op ondersteuning. Wie ben jij? Jij hebt een passie voor techniek en haalt voldoening uit het helpen van anderen. Je werkt zelfstandig, denkt oplossingsgericht en weet snel inzicht te krijgen in situaties. Klanttevredenheid staat bij jou voorop, en je bent in staat om zowel technische als niet-technische klanten goed te woord te staan. Wat doe je? Als Customer Care Service Specialist ben je verantwoordelijk voor het installeren van onze instrumenten en randapparatuur, het uitvoeren van preventief en correctief onderhoud aan laboratoriumapparatuur van Roche Diagnostics Nederland. Je bent lid van een Customer Care Service team dat in Nederland opereert en wordt gecoacht door een Lead. Jouw belangrijkste taken bestaan uit: Installeren van instrumenten/systemen en zorgdragen voor de continuïteit van de Roche-systemen bij klanten; Technisch vrijgeven van analytische systemen voor laboratoriumgebruik; Uitvoeren van preventief en correctief onderhoud, systeem modificaties en updates/upgrades aan Roche-systemen; Proactieve service verlenen middels data intelligence; Ontwikkelen en verbeteren van serviceprocessen; Begeleiden en trainen van klanten; Beheer van de auto-voorraad (spare parts), meetapparatuur en gereedschap; Verrichten van administratieve werkzaamheden behorend bij de functie; Draaien van bereikbaarheidsdiensten; Signaleren, creëren en doorgeven van commerciële kansen bij klanten. Daarnaast beschik je over: Een afgeronde technische opleiding (minimaal mbo 4, bij voorkeur Medische Techniek). Minimaal 2 jaar werkervaring in een vergelijkbare functie. Een woonplaats in Nederland, bij voorkeur regio Rotterdam / Den-Haag. Goede beheersing van de Nederlandse en Engelse taal. Waarom Roche? Bij Roche werk je in een internationale en innovatieve omgeving, waar techniek en gezondheidszorg samenkomen. We bieden je de vrijheid om jezelf te ontwikkelen en moedigen initiatief aan. Daarnaast kun je rekenen op uitstekende arbeidsvoorwaarden, waaronder een marktconform salaris, een bonusregeling en een aandelenplan. Interesse? Solliciteren? Klik op de Apply now-knop en stuur je cv en motivatie. Twijfel je of deze rol bij je past? Neem vrijblijvend contact op met Matthijs van Heusden () voor een oriënterend (online) gesprek. We denken graag met je mee! Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld. Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. The Position Customer Care Service Specialist (Field Service Engineer) - Regio Zuid-West Nederland (Rotterdam Den-Haag) Wil jij werken in een functie waarin techniek, klantcontact en maatschappelijke impact samenkomen? Als Customer Care Service Specialist bij Roche Diagnostics Nederland ben jij verantwoordelijk voor het installeren, onderhouden en verhelpen van storingen aan onze laboratoriumapparatuur. Jij zorgt ervoor dat ziekenhuizen en laboratoria probleemloos kunnen werken, waardoor patiëntenzorg nooit stil hoeft te staan. Met een groeiend klantenbestand en een toenemende vraag naar service breiden we ons team uit. Daarom zoeken we een technisch specialist die niet alleen problemen oplost, maar ook meedenkt over verbeteringen en proactief service verleent. Let op: We zoeken een kandidaat die in Nederland woont en werkzaam is, bij voorkeur in de regio Zuid-West Nederland, met een specifieke focus op Rotterdam / Den-Haag. Note: We have a strong preference for someone who lives and works in the Netherlands and speaks Dutch fluently. Jouw rol? In deze functie ben je het eerste aanspreekpunt voor technische ondersteuning en draag je bij aan de continuïteit van Roche-systemen bij klanten. Je installeert en onderhoudt laboratoriumapparatuur, voert updates uit en analyseert storingen op locatie. Daarnaast train je klanten, zodat zij optimaal gebruik kunnen maken van onze systemen. Je werkt nauw samen met een team van Service Engineers en wordt gecoacht door een ervaren Lead. Naast je technische taken signaleer je kansen voor procesverbetering en deel je waardevolle inzichten binnen het team. Je draait mee in een bereikbaarheidsdienst, zodat onze klanten altijd kunnen rekenen op ondersteuning. Wie ben jij? Jij hebt een passie voor techniek en haalt voldoening uit het helpen van anderen. Je werkt zelfstandig, denkt oplossingsgericht en weet snel inzicht te krijgen in situaties. Klanttevredenheid staat bij jou voorop, en je bent in staat om zowel technische als niet-technische klanten goed te woord te staan. Wat doe je? Als Customer Care Service Specialist ben je verantwoordelijk voor het installeren van onze instrumenten en randapparatuur, het uitvoeren van preventief en correctief onderhoud aan laboratoriumapparatuur van Roche Diagnostics Nederland. Je bent lid van een Customer Care Service team dat in Nederland opereert en wordt gecoacht door een Lead. Jouw belangrijkste taken bestaan uit: Installeren van instrumenten/systemen en zorgdragen voor de continuïteit van de Roche-systemen bij klanten; Technisch vrijgeven van analytische systemen voor laboratoriumgebruik; Uitvoeren van preventief en correctief onderhoud, systeem modificaties en updates/upgrades aan Roche-systemen; Proactieve service verlenen middels data intelligence; Ontwikkelen en verbeteren van serviceprocessen; Begeleiden en trainen van klanten; Beheer van de auto-voorraad (spare parts), meetapparatuur en gereedschap; Verrichten van administratieve werkzaamheden behorend bij de functie; Draaien van bereikbaarheidsdiensten; Signaleren, creëren en doorgeven van commerciële kansen bij klanten. Daarnaast beschik je over: Een afgeronde technische opleiding (minimaal mbo 4, bij voorkeur Medische Techniek). Minimaal 2 jaar werkervaring in een vergelijkbare functie. Een woonplaats in Nederland, bij voorkeur regio Rotterdam / Den-Haag. Goede beheersing van de Nederlandse en Engelse taal. Waarom Roche? Bij Roche werk je in een internationale en innovatieve omgeving, waar techniek en gezondheidszorg samenkomen. We bieden je de vrijheid om jezelf te ontwikkelen en moedigen initiatief aan. Daarnaast kun je rekenen op uitstekende arbeidsvoorwaarden, waaronder een marktconform salaris, een bonusregeling en een aandelenplan. Interesse? Solliciteren? Klik op de Apply now-knop en stuur je cv en motivatie. Twijfel je of deze rol bij je past? Neem vrijblijvend contact op met Matthijs van Heusden () voor een oriënterend (online) gesprek. We denken graag met je mee! Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld. Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.
F. Hoffmann-La Roche Gruppe
Burgess Hill, Sussex
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Are you a Legal professional looking for meaningful work that impacts patients' lives and are inspired to contribute to Roche's ambitions by providing proactive and strategic legal support within a supportive and talented legal team? At Roche, we envision a world where digital innovation transforms healthcare, improving the lives of patients everywhere. This is a unique opportunity to use your expertise to drive smarter, more efficient solutions that empower healthcare professionals and patients alike, contributing to meaningful work that impacts patient lives and fosters our commitment to healthcare excellence. Reporting to the Senior Legal Counsel, you will form a crucial role in providing comprehensive and effective legal support across Roche Diagnostics UK & Ireland. You will work across a variety of areas to provide essential legal services and ensure compliance with applicable laws and regulations. This is an exciting opportunity to make a real impact on improving health worldwide, based at our office in Burgess Hill, West Sussex. Key Responsibilities Provide practical and commercially focused legal advice on a range of commercial matters, including contract law, marketing, data, digital, privacy, social media, employment, competition, public and private procurement, and medical device regulation. Manage and resolve commercial disputes. Draft, review, negotiate and finalise a wide range of contracts and other legal documents. Solid commercial contracts experience is essential Ensure compliance with applicable laws and regulations. Triage workflow, set priorities, and engage effectively with internal and external stakeholders in a complex cross-functional environment. Conducting legal research and analysis, staying abreast with legal developments. Collaborate closely with internal and external stakeholders to understand business needs and deliver tailored legal solutions and strategies. Provide support to the Senior Legal Counsel and other legal team members across their areas of responsibility gaining diverse experience. Who you are You are a qualified Solicitor or Chartered Legal Executive registered in England and Wales with an excellent working knowledge of commercial law and proven ability to advise and negotiate on a wide range of commercial issues. You are looking for your next step in your career following a successful post qualification experience gained either "in-house" or in a reputable law firm. You are a technically excellent lawyer with a solid training foundation at a reputable organisation or law firm with a focus on doing business with ethics and integrity which will guide how you show up every day. You are an effective communicator with excellent collaboration skills, capable of interacting meaningfully with and across internal and external stakeholders and systems and explaining complex legal issues in an easy to understand manner. You are enthusiastic about assisting the Senior Legal Counsel and other Legal Counsels in the team across their areas of responsibility which in turn will provide a diverse experience as well as working autonomously. You are a motivated individual who thrives on feedback and acts on it to improve performance. This role is based onsite at our Burgess Hill office. We look forward to your application Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Are you a Legal professional looking for meaningful work that impacts patients' lives and are inspired to contribute to Roche's ambitions by providing proactive and strategic legal support within a supportive and talented legal team? At Roche, we envision a world where digital innovation transforms healthcare, improving the lives of patients everywhere. This is a unique opportunity to use your expertise to drive smarter, more efficient solutions that empower healthcare professionals and patients alike, contributing to meaningful work that impacts patient lives and fosters our commitment to healthcare excellence. Reporting to the Senior Legal Counsel, you will form a crucial role in providing comprehensive and effective legal support across Roche Diagnostics UK & Ireland. You will work across a variety of areas to provide essential legal services and ensure compliance with applicable laws and regulations. This is an exciting opportunity to make a real impact on improving health worldwide, based at our office in Burgess Hill, West Sussex. Key Responsibilities Provide practical and commercially focused legal advice on a range of commercial matters, including contract law, marketing, data, digital, privacy, social media, employment, competition, public and private procurement, and medical device regulation. Manage and resolve commercial disputes. Draft, review, negotiate and finalise a wide range of contracts and other legal documents. Solid commercial contracts experience is essential Ensure compliance with applicable laws and regulations. Triage workflow, set priorities, and engage effectively with internal and external stakeholders in a complex cross-functional environment. Conducting legal research and analysis, staying abreast with legal developments. Collaborate closely with internal and external stakeholders to understand business needs and deliver tailored legal solutions and strategies. Provide support to the Senior Legal Counsel and other legal team members across their areas of responsibility gaining diverse experience. Who you are You are a qualified Solicitor or Chartered Legal Executive registered in England and Wales with an excellent working knowledge of commercial law and proven ability to advise and negotiate on a wide range of commercial issues. You are looking for your next step in your career following a successful post qualification experience gained either "in-house" or in a reputable law firm. You are a technically excellent lawyer with a solid training foundation at a reputable organisation or law firm with a focus on doing business with ethics and integrity which will guide how you show up every day. You are an effective communicator with excellent collaboration skills, capable of interacting meaningfully with and across internal and external stakeholders and systems and explaining complex legal issues in an easy to understand manner. You are enthusiastic about assisting the Senior Legal Counsel and other Legal Counsels in the team across their areas of responsibility which in turn will provide a diverse experience as well as working autonomously. You are a motivated individual who thrives on feedback and acts on it to improve performance. This role is based onsite at our Burgess Hill office. We look forward to your application Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
F. Hoffmann-La Roche Gruppe
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Als Application Specialist (d/w/m) in unserem EMEA Customer Support Center am Standort Mannheim spielst du eine entscheidende Rolle in der Unterstützung unserer Kunden und internen Teams. Du bearbeitest Anfragen, bietest Expertise im Troubleshooting, führst Schulungen durch und sorgst für den reibungslosen Betrieb und die Wartung unserer Labordiagnostikgeräte sowie Softwarelösungen. Werde Teil eines Teams, in dem deine technischen Fähigkeiten und deine zwischenmenschlichen Stärken wirklich etwas bewirken . Was dich erwartet Du bearbeitest Kunden- und Mitarbeiteranfragen per Telefon sowie schriftlich, analysierst und löst Probleme, dokumentierst diese im CRM-System, nutzt Remote Services und simulierst Kundensituationen im CSC-Labor. Du identifizierst und behebst Störungen, bearbeitest Beschwerden und arbeitest eng mit dem 2nd-Level-Support sowie anderen Teams zusammen. Du organisierst und führst Schulungen für Kunden und Mitarbeiter basierend auf standardisierten Konzepten und Dokumentationen durch. Du veröffentlichst relevante Informationen, unterstützt bei Produktupdates, moderierst technische Meetings und trägst zum Wissenstransfer bei. Du überwachst die Produkt- und Prozessqualität mithilfe definierter Kennzahlen und setzt Optimierungsmaßnahmen um. Du übernimmst Vor-Ort-Aktivitäten wie die Konfiguration installierter Systeme, Vor-Ort-Troubleshooting, Kundenschulungen, Systempräsentationen und unterstützt den Vertrieb. Wer Du bist Du bringst einen Bachelor- oder Masterabschluss in Chemieingenieurwesen, Naturwissenschaften (z. B. Biologie, Chemie, Medizin) mit oder hast eine abgeschlossene Ausbildung, beispielsweise als medizinisch-technische r Assistent in, idealerweise ergänzt durch mehrjährige Berufserfahrung. Du hast mindestens 3 Jahre Berufserfahrung in einem medizinischen oder technischen Umfeld, zum Beispiel im Kundenservice, Vertrieb, Marketing oder in einer leitenden Funktion in einem Labor. Du verfügst über fundierte Fachkenntnisse in medizinischen Analysesystemen, Qualitätssicherung und Laboranalytik sowie Grundkenntnisse in IT-Netzwerken und Verbindungen. Du sprichst fließend Niederländisch und verfügen über gute Kenntnisse in technischem Englisch (mindestens B2). Eine weitere RCSC-Sprache (Deutsch, Türkisch oder Griechisch) ist von Vorteil. Du hast Freude daran, Kundenschulungen zu gestalten, Fehler systematisch zu lösen, und bist sicher im Umgang mit Business-Software wie MS Office, CRM-Systemen und Dokumentationstools. Du begeisterst mit deiner hohen Kundenorientierung, interkulturellem Teamgeist und ausgeprägtem Kommunikationsvermögen. Durch deine Konfliktlösungsfähigkeit und deeskalierenden Ansatz meisterst du anspruchsvolle Situationen souverän. - wir machen es einfach. Lade deinen CV oder ein aktuelles Workday-Profil hoch. As an Application Specialist (d/f/m) in our EMEA Customer Support Center located in Mannheim, you play a vital role in supporting our customers and internal teams. You handle inquiries, provide troubleshooting expertise, conduct training sessions, and ensure the smooth operation and maintenance of our laboratory diagnostic equipment and software solutions. Join a team where your technical skills and interpersonal strengths truly make a difference. The Opportunity You handle customer and staff inquiries via phone and in writing, analyze and resolve issues, document them in the CRM system, utilize remote services, and simulate customer situations in the CSC laboratory. You identify and troubleshoot issues, manage complaints, and closely collaborate with 2nd-level support and other teams. You organize and conduct training sessions for customers and staff based on standardized concepts and documentation. You publish relevant information, support product updates, moderate technical meetings, and contribute to knowledge transfer. You monitor product and process quality using defined metrics and implement optimization measures. You undertake on-site activities, including configuring installed systems, on-site troubleshooting, conducting customer training sessions, presenting systems, and supporting sales efforts. Who you are You hold a Bachelor's or Master's degree in chemical engineering or natural sciences (e.g., biology, chemistry, medicine) or have completed a professional apprenticeship, such as medical technical assistant training, ideally supplemented by several years of professional experience. You have at least 3 years of experience in a medical or technical environment, for example, in customer service, sales, marketing, or in a leadership role within a laboratory. You possess solid expertise in medical analysis systems, quality assurance, and laboratory analytics, as well as a basic understanding of IT networks and connections. You are fluent in dutch and have strong proficiency in technical English (minimum B2). Another RCSC language (German, Turkish or Greek) is an advantage. You enjoy designing customer training sessions, systematically solving issues, and are proficient in using business tools such as MS Office, CRM systems, and documentation tools. You inspire with your high customer orientation, intercultural teamwork spirit, and excellent communication skills. Your ability to handle conflicts and apply de-escalation techniques allows you to navigate challenging situations confidently. - we make it simple. Your contact to us! With people. For people. Do you need further support? Please have a look at our FAQs, you will find them via . Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together. Roche is an Equal Opportunity Employer.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Als Application Specialist (d/w/m) in unserem EMEA Customer Support Center am Standort Mannheim spielst du eine entscheidende Rolle in der Unterstützung unserer Kunden und internen Teams. Du bearbeitest Anfragen, bietest Expertise im Troubleshooting, führst Schulungen durch und sorgst für den reibungslosen Betrieb und die Wartung unserer Labordiagnostikgeräte sowie Softwarelösungen. Werde Teil eines Teams, in dem deine technischen Fähigkeiten und deine zwischenmenschlichen Stärken wirklich etwas bewirken . Was dich erwartet Du bearbeitest Kunden- und Mitarbeiteranfragen per Telefon sowie schriftlich, analysierst und löst Probleme, dokumentierst diese im CRM-System, nutzt Remote Services und simulierst Kundensituationen im CSC-Labor. Du identifizierst und behebst Störungen, bearbeitest Beschwerden und arbeitest eng mit dem 2nd-Level-Support sowie anderen Teams zusammen. Du organisierst und führst Schulungen für Kunden und Mitarbeiter basierend auf standardisierten Konzepten und Dokumentationen durch. Du veröffentlichst relevante Informationen, unterstützt bei Produktupdates, moderierst technische Meetings und trägst zum Wissenstransfer bei. Du überwachst die Produkt- und Prozessqualität mithilfe definierter Kennzahlen und setzt Optimierungsmaßnahmen um. Du übernimmst Vor-Ort-Aktivitäten wie die Konfiguration installierter Systeme, Vor-Ort-Troubleshooting, Kundenschulungen, Systempräsentationen und unterstützt den Vertrieb. Wer Du bist Du bringst einen Bachelor- oder Masterabschluss in Chemieingenieurwesen, Naturwissenschaften (z. B. Biologie, Chemie, Medizin) mit oder hast eine abgeschlossene Ausbildung, beispielsweise als medizinisch-technische r Assistent in, idealerweise ergänzt durch mehrjährige Berufserfahrung. Du hast mindestens 3 Jahre Berufserfahrung in einem medizinischen oder technischen Umfeld, zum Beispiel im Kundenservice, Vertrieb, Marketing oder in einer leitenden Funktion in einem Labor. Du verfügst über fundierte Fachkenntnisse in medizinischen Analysesystemen, Qualitätssicherung und Laboranalytik sowie Grundkenntnisse in IT-Netzwerken und Verbindungen. Du sprichst fließend Niederländisch und verfügen über gute Kenntnisse in technischem Englisch (mindestens B2). Eine weitere RCSC-Sprache (Deutsch, Türkisch oder Griechisch) ist von Vorteil. Du hast Freude daran, Kundenschulungen zu gestalten, Fehler systematisch zu lösen, und bist sicher im Umgang mit Business-Software wie MS Office, CRM-Systemen und Dokumentationstools. Du begeisterst mit deiner hohen Kundenorientierung, interkulturellem Teamgeist und ausgeprägtem Kommunikationsvermögen. Durch deine Konfliktlösungsfähigkeit und deeskalierenden Ansatz meisterst du anspruchsvolle Situationen souverän. - wir machen es einfach. Lade deinen CV oder ein aktuelles Workday-Profil hoch. As an Application Specialist (d/f/m) in our EMEA Customer Support Center located in Mannheim, you play a vital role in supporting our customers and internal teams. You handle inquiries, provide troubleshooting expertise, conduct training sessions, and ensure the smooth operation and maintenance of our laboratory diagnostic equipment and software solutions. Join a team where your technical skills and interpersonal strengths truly make a difference. The Opportunity You handle customer and staff inquiries via phone and in writing, analyze and resolve issues, document them in the CRM system, utilize remote services, and simulate customer situations in the CSC laboratory. You identify and troubleshoot issues, manage complaints, and closely collaborate with 2nd-level support and other teams. You organize and conduct training sessions for customers and staff based on standardized concepts and documentation. You publish relevant information, support product updates, moderate technical meetings, and contribute to knowledge transfer. You monitor product and process quality using defined metrics and implement optimization measures. You undertake on-site activities, including configuring installed systems, on-site troubleshooting, conducting customer training sessions, presenting systems, and supporting sales efforts. Who you are You hold a Bachelor's or Master's degree in chemical engineering or natural sciences (e.g., biology, chemistry, medicine) or have completed a professional apprenticeship, such as medical technical assistant training, ideally supplemented by several years of professional experience. You have at least 3 years of experience in a medical or technical environment, for example, in customer service, sales, marketing, or in a leadership role within a laboratory. You possess solid expertise in medical analysis systems, quality assurance, and laboratory analytics, as well as a basic understanding of IT networks and connections. You are fluent in dutch and have strong proficiency in technical English (minimum B2). Another RCSC language (German, Turkish or Greek) is an advantage. You enjoy designing customer training sessions, systematically solving issues, and are proficient in using business tools such as MS Office, CRM systems, and documentation tools. You inspire with your high customer orientation, intercultural teamwork spirit, and excellent communication skills. Your ability to handle conflicts and apply de-escalation techniques allows you to navigate challenging situations confidently. - we make it simple. Your contact to us! With people. For people. Do you need further support? Please have a look at our FAQs, you will find them via . Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together. Roche is an Equal Opportunity Employer.