Trustpilot, Inc.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! From millions of reviews to rich user interaction data, we have a vast amount of behavioral and content data that powers our consumer platform. In the B2C Applied AI team, we're focused on leveraging AI and ML to improve how people discover, interact with, and trust businesses on Trustpilot. We are seeking a Data Scientist to join our B2C Applied AI team to build intelligent, data-driven product features that improve user experience and deliver business impact. You will collaborate closely with a cross-functional team of engineers, product managers, designers, data analysts, and ML engineers to develop and maintain impactful AI/ML models at scale. To succeed in this role, you'll bring hands-on experience developing and deploying machine learning solutions, especially in areas such as ranking, search, recommendations, and personalization. You'll also demonstrate a strong understanding of user behavior data and how to use it to influence product development. A product mindset and ability to work cross-functionally are essential. What you'll be doing: Great opportunity to make a real product impact by applying the state of the art in AI and ML. Work on some of our most exciting Data Science initiatives aimed at improving the Trustpilot consumer experience: from ranking and recommendations to natural language processing and search. Build, deploy, and maintain production-ready ML models that directly power features used by millions of users. Collaborate closely with engineers, product managers, and designers to develop user-facing features informed by ML and experimentation. Use data and model insights to identify new opportunities for personalization and discovery across our platform. Take ownership of specific ML features or components and drive them from concept to production and iteration. Work with leading tools such as GCP Vertex AI, BigQuery, Airflow, and emerging ML technologies. Be a part of a friendly, diverse, innovative, international team and workplace that encourages learning and growth. Who you are: Experience working in a Data Science or Machine Learning role, ideally on consumer-facing products like search, ranking, recommendations, personalization, or discovery. Strong hands-on ability with ML modeling, including semantic search, ranking algorithms, clustering, recommendation systems, and natural language processing (NLP), with a track record of deploying models to production. Strong skills in data analysis, statistical modeling, and computational problem-solving; ideally with a background in a quantitative field such as Statistics, Mathematics, Physics, or Computer Science. Comfortable working with large-scale data and behavioral/user interaction data, and using it to build impactful, data-driven product features. Proficient in Python and SQL, and confident working across the full ML lifecycle from exploration to deployment. Experience with cloud platforms like GCP (preferred), AWS, or Azure, and tools such as BigQuery, Vertex AI, and Airflow. Familiarity with ML production tooling and infrastructure, including CI/CD workflows. Comfortable using metrics to monitor, iterate, and improve model performance. Excellent communication skills - able to engage clearly and effectively with both technical teams and business stakeholders. Collaborative and agile- experienced in working closely with Product Managers, UX Designers, and Engineers within cross-functional teams to create impactful solutions. You take ownership, move quickly, and are driven to solve real user problems with scalable, measurable, and maintainable solutions. What's in it for you? A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more Independent financial advice and free standard professional mortgage broker advice Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career Still not sure? We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We're looking for a Senior Public Affairs Manager with a passion for tech, digital policy and the role of online platforms in today's world to step into a critical role at the intersection of policy, regulation and business strategy. This is a 12-month maternity cover, reporting into our interim Global Director of Public Affairs and Regulatory, and working closely with colleagues across Trust, Legal teams, Policy, Communications, Product and Regulatory. This role is hands-on and high-impact. You'll play a pivotal role in shaping and delivering Trustpilot's public affairs strategy across the UK and EU (with some exposure to the US), building and maintaining relationships with policymakers and regulatory stakeholders, and helping define our voice on some of the most important policy issues in tech - from AI governance to online platform regulation. If you're passionate about politics, know your way around policy-making processes, and enjoy blending strategy with execution, we'd love to hear from you. What you'll be doing: Set the agenda: Identify, prioritise and lead our public affairs activity across key policy areas such as AI, platform governance, competition and consumer rights. Engage and influence: Build and manage relationships with government officials, regulators, trade associations, NGOs and think tanks to advocate for Trustpilot's position. Be a strategic voice: Provide briefings and counsel to senior leaders on emerging policy risks and opportunities, bringing external insight into internal discussions. Represent Trustpilot externally: Build a strong network. Attend and speak at industry events, roundtables and conferences. Represent Trustpilot in membership groups and relay our views with credibility and clarity. Deliver hands-on execution: Draft external statements, position papers, correspondence and briefing materials. Respond to consultations and support media or customer comms related to regulatory issues. Bring the outside in: Help colleagues across Trustpilot to understand regulatory developments and how it is relevant to operations. Collaborate cross-functionally: Work closely with colleagues in Policy, Legal, Content Integrity, Product and Communications to shape policy positions and ensure alignment across teams. Own your topics: Lead strategy-setting on the policy issues you cover and play a key role in shaping Trustpilot's external thought leadership on tech and governance. Who you are: Solid experience in public affairs, government relations or public policy advisory, either in-house, agency-side or in a political/government role Deep knowledge of policymaking processes and regulatory environments in the UK or EU - ideally both; exposure to the US a bonus A strong personal network with policymakers, regulators or public institutions at mid-to-senior levels Excellent communication skills - you can break down complex issues and make them easy to understand for a range of audiences both internally and externally A track record of influencing to deliver change - you can develop credible arguments, build coalitions, and shape conversations, and are adept at leveraging political processes astutely and effectively to deliver goals Thrive in a fast paced environment, managing competing and varying priorities, bringing a pro-active attitude and willingness to get stuck in Strong political acumen, sound judgement and a confident, collaborative working style with an infectious enthusiasm for politics and current affairs Comfortable working both strategically and operationally - from big-picture policy direction to providing practical support, advising on how policy translates into practice, through to day-to-day stakeholder correspondence A passion for tech, digital policy and the role of platforms in today's world What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle to work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. Independent financial advice and free standard professional mortgage broker advice Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you! About Trustpilot We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the tangible symbol of trust in an ever-changing world. About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! From millions of reviews to rich user interaction data, we have a vast amount of behavioral and content data that powers our consumer platform. In the B2C Applied AI team, we're focused on leveraging AI and ML to improve how people discover, interact with, and trust businesses on Trustpilot. We are seeking a Data Scientist to join our B2C Applied AI team to build intelligent, data-driven product features that improve user experience and deliver business impact. You will collaborate closely with a cross-functional team of engineers, product managers, designers, data analysts, and ML engineers to develop and maintain impactful AI/ML models at scale. To succeed in this role, you'll bring hands-on experience developing and deploying machine learning solutions, especially in areas such as ranking, search, recommendations, and personalization. You'll also demonstrate a strong understanding of user behavior data and how to use it to influence product development. A product mindset and ability to work cross-functionally are essential. What you'll be doing: Great opportunity to make a real product impact by applying the state of the art in AI and ML. Work on some of our most exciting Data Science initiatives aimed at improving the Trustpilot consumer experience: from ranking and recommendations to natural language processing and search. Build, deploy, and maintain production-ready ML models that directly power features used by millions of users. Collaborate closely with engineers, product managers, and designers to develop user-facing features informed by ML and experimentation. Use data and model insights to identify new opportunities for personalization and discovery across our platform. Take ownership of specific ML features or components and drive them from concept to production and iteration. Work with leading tools such as GCP Vertex AI, BigQuery, Airflow, and emerging ML technologies. Be a part of a friendly, diverse, innovative, international team and workplace that encourages learning and growth. Who you are: Experience working in a Data Science or Machine Learning role, ideally on consumer-facing products like search, ranking, recommendations, personalization, or discovery. Strong hands-on ability with ML modeling, including semantic search, ranking algorithms, clustering, recommendation systems, and natural language processing (NLP), with a track record of deploying models to production. Strong skills in data analysis, statistical modeling, and computational problem-solving; ideally with a background in a quantitative field such as Statistics, Mathematics, Physics, or Computer Science. Comfortable working with large-scale data and behavioral/user interaction data, and using it to build impactful, data-driven product features. Proficient in Python and SQL, and confident working across the full ML lifecycle from exploration to deployment. Experience with cloud platforms like GCP (preferred), AWS, or Azure, and tools such as BigQuery, Vertex AI, and Airflow. Familiarity with ML production tooling and infrastructure, including CI/CD workflows. Comfortable using metrics to monitor, iterate, and improve model performance. Excellent communication skills - able to engage clearly and effectively with both technical teams and business stakeholders. Collaborative and agile- experienced in working closely with Product Managers, UX Designers, and Engineers within cross-functional teams to create impactful solutions. You take ownership, move quickly, and are driven to solve real user problems with scalable, measurable, and maintainable solutions. What's in it for you? A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more Still not sure? We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Our Head of Global Tax and Transfer Pricing will be responsible for managing the tax risk, tax strategies, transfer pricing setup, and opportunities in these areas and at the same time ensuring that Trustpilot maintains its tax and transfer pricing compliance and keeps fulfilling our requirements towards local tax authorities in collaboration with our finance teams and external advisors. You will join a company on an exciting journey, as this is a new role within Trustpilot and therefore you will have all opportunities to shape and create the foundation for the function as part of our focus on developing and optimizing our finance department. This position offers a unique chance to be part of forming the future of a truly global company with a strong growth agenda. The role gives exposure to all relevant areas of tax and transfer pricing across Europe, the UK, the US, and Australia. As the function is currently outsourced, we are looking for someone who can build the in-house function whilst using the opportunity for a strategic review of tax structuring and transfer pricing. The role will be involved in the financial reporting process around tax calculation and disclosure in the annual financials and half-year reporting to the London stock market. (TRST) You will work closely with the HQ reporting department of Trustpilot Group, based in London, as part of the half and annual financial reporting. What you'll be doing: You will be responsible for all relevant areas of Tax and Transfer Pricing. You will develop a deep understanding of Trustpilot's business and its value chain for you to shape the tax and transfer price function of the Trustpilot Group. You will manage the global tax and transfer pricing compliance as it currently stands, whilst working with advisors to provide a view of optimum tax structuring for the Group. You will provide appropriate advisory in relation to ad hoc questions, as well as supporting the development of our business within these areas and you will work and drive the cooperation with our external auditors and advisors. Your daily work includes: Tax: Ensure the Group is compliant with all taxes and take ownership of corporate tax, VAT, employment taxes and transfer pricing Lead and work together with the board and senior management on Trustpilot's tax strategy. Be the bridge between tax and finance and the external auditors including managing the tax models, calculations and disclosures in our financial statements. Lead in tax and transfer pricing audit reviews Lead in connection with correspondence with the tax authorities, including in tax cases. Work with operational teams to ensure there is an appropriate tax control landscape And many other exciting and varied tasks within tax and transfer pricing area. Transfer Pricing: Lead a strategic review of optimum tax structuring and transfer pricing Working across all relevant areas of transfer pricing Update and maintain transfer pricing policy Update master and locale files documentation in collaboration with external advisors. Managing local transfer pricing arrangements and documentation in collaboration with external advisors Managing transfer pricing models and documentation Work together with global accounting on the operational transfer pricing, e.g., monitoring, analysis, controlling, recharges and or similar tasks. Transfer pricing related audits Provide transfer pricing advisory and guidance to the business for key projects. Who you are: Educational Background: Bachelor's or Master's degree relevant for a tax professional Professional Experience: 5+ years experience as a tax professional with broad knowledge of international taxes and transfer pricing, gained from tax/transfer pricing consultancy, or in-house roles. International Tax Exposure: Proven experience dealing with various international jurisdictions within tax and transfer pricing. Adaptability & Drive: Positive, open-minded, comfortable with dynamic environments, shifting priorities, and managing multiple tasks to meet deadlines. Results-Oriented: Focused, results-driven with a proactive, "can-do" and "hands-on" attitude. Ownership & Accountability: Strong sense of ownership and commitment to delivering high-quality results. Communication & Collaboration: Excellent communicator, able to engage effectively with all levels of the organization and external stakeholders. Change Agility: Capable of navigating change and business model complexities. Analytical & Detail-Oriented: Structured, with a keen eye for detail, and passionate about quality service delivery. Modeling Expertise: Experience in working with, maintaining, and developing tax and transfer pricing models with both Microsoft and Google products. What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle to work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials. Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month - think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. Independent financial advice and free standard professional mortgage broker advice Still not sure? We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Overview of the role: As the Senior Director Enterprise UK at Trustpilot, you will be pivotal in driving our enterprise sales strategy and achieving our revenue targets. You will lead a large team of highly motivated Pre Sales, New Business, Customer Success and Post Sales leaders and their respective teams. You will ensure they have the resources and guidance necessary to exceed their revenue, retention and platform adoption objectives. What you'll be doing: Develop the Regional Enterprise 3-year Plan, including revenue ambitions, prioritised verticals, Operational and Execution plan (Account Plans, Competence mix, Org Structure, Role re-definition, Comp structure, Sales Policies and RoEs) Lead, mentor, and motivate a team of sales, named account leaders and customer success leaders, setting clear performance goals and expectations. Foster a culture of continuous improvement and excellence. Deliver and exceed the regional Enterprise revenue quarterly/Yearly targets. Identify and address any performance gaps. Develop new Client relationships at executive levels with key Enterprise prospects. Nurture and own existing key relationships according to a clear stakeholder matrix. Act as a trusted advisor to key customers, understanding their needs and proposing tailored solutions. Support the Teams in major negotiations in the top tier of the segment. Manage and optimise the sales pipeline, ensuring a consistent flow of qualified leads and opportunities.Monitor and report on pipeline metrics and sales forecasts. As the recognised Senior Director Enterprise UK at Trustpilot: Closely collaborate with leaders across Commercial, and the wider organisation. Collaborate with Ops to build a Global revenue governance framework for Enterprise, including performance metrics, pipeline management. Build and lead a Global Enterprise Governance framework. Collaborate with Finance, legal and Revenue Ops to own and evolve the Sales Policies, Inter-region RoEs and Comp plans to enable seamless pursuits of Complex Global, Multi-year deals Promote a High Performance culture, client obsession and E2E accountability amongst your Leaders and Reps and CSMs. Who you are: We are looking for a motivated candidate and proven hands-on Leader in the Enterprise SaaS spaces with significantSales & Account management experience, at a leadership level Demonstrated ability to build and execute against a plan according to both the customer and addressable market Proven track record of selling SaaS into large, Global Enterprise organizations in region An existing blackbook of key exec stakeholders at leading Enterprises in the region (or Globally) is a strong plus. Solid knowledge and understanding of financial services and/or eCommerce market and landscape Demonstrated ability to manage, grow, and nurture team members, cultivating their career paths and goals Ability to build and maintain positive working relationships in a complex, highly matrixed global organisation Results-driven mindset with a commitment to delivering outstanding customer experiences. Exceptional communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively. Strong experience in using CRM software (Salesforce) and sales analytics tools What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Pension, life insurance, private medical insurance and critical illness cover Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Senior Business Partner is a seasoned individual contributor with deep subject matter expertise in business partnering. This role provides strategic support to business leaders by aligning people strategies with operational and functional priorities, contributing directly to organisational performance and employee engagement. With a focus on building strong relationships, shaping talent strategies, and enabling workforce effectiveness, this role partners with senior leaders across the commercial organisation. It combines tactical delivery with strategic thinking and is instrumental in executing high-impact people initiatives. The Senior Business Partner operates with autonomy, navigating ambiguity, solving moderately complex challenges, and influencing outcomes across teams and regions. What you'll be doing: Strategic Business Partnering Serve as a trusted advisor to senior functional leaders, supporting the alignment of people strategies with business goals. Partner with the business to identify people-related opportunities and challenges and translate them into actionable plans. Provide coaching and support to leaders on team dynamics, engagement, performance, and change. Workforce Planning & Organisational Design Lead functional workforce planning efforts, helping shape future-fit team structures and capabilities. Support organisational design activities, ensuring scalable and effective operating models. Use data and business insights to inform headcount planning, role definition, and structural adjustments. Leadership & Talent Development Partner with the most senior leaders in the function to help level up their individual leadership capability and impact (to be agreed with VP Business Partnering and Head of Talent who these leaders are) Collaborate with Centres of Expertise (CoEs) and functional leaders to define and implement talent strategies. Identify high-potential talent, support succession planning, and contribute to leadership development initiatives. Coach leaders to enhance their team leadership and talent management skills. Culture, Change & Engagement Support the execution of cultural initiatives and engagement strategies in collaboration with leaders and CoEs. Lead or contribute to change initiatives that improve performance, inclusion, and team health. Help embed values-led leadership and foster a collaborative, high-performing culture. Data-Driven Insights Leverage people data, employee feedback, and industry trends to provide recommendations and support decision-making. Monitor functional health metrics and proactively address emerging issues or opportunities. Collaboration & Influence Work cross-functionally with CoEs, Regional People Partners, and other HR stakeholders to ensure aligned execution of people strategies. Contribute to the continuous improvement of people processes, policies, and programmes. Influence business leaders and peers through strong reasoning, data, and insight to drive people-related change. Who you are: You are an experienced HR professional with a strong track record of partnering with senior leaders to deliver high-impact people strategies. You combine strategic thinking with a pragmatic approach, operating comfortably across both big-picture initiatives and hands-on delivery. You have excellent relationship-building skills and the credibility to influence and challenge at senior levels. You are skilled at navigating ambiguity and solving complex problems with a data-informed mindset. You demonstrate strong business acumen and curiosity about how HR practices drive commercial outcomes. You are passionate about leadership, culture, and enabling teams to perform at their best. You communicate clearly and with purpose, adapting your style to different audiences and contexts. You are collaborative by nature and thrive in environments where you partner across functions and regions to get things done. What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career Restricted Stock Units Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way-but there's still an exciting journey ahead. Join us at the heart of trust. We are growing our engineering teams at Trustpilot and are looking to welcome a Full Stack Software Engineer to join our API team. You will join a cross-functional team with full ownership of our products and codebase, where you will take part in every step of the development process, from ideation to maintenance. A place where you can grow as a professional, while also having an influence on the direction of projects and technological choices. Trustpilot's API Team will be a key element in enabling our customers, partners, and internal teams to unlock the value of our APIs and drive new revenue streams. The roadmap includes monetising & sharing our datasets and enabling syndication of reviews. Trustpilot API's are used in several different ways: By customers - for example to display Trustpilot Widgets on their website and extract data for analysis in-house By Integrations with other SaaS tools (such as Shopify) - some built internally and others by external partners At Trustpilot, we work as a team and deliver as a team. The environment that we cultivate includes working with great people who aid each other at every step, while at the same time encouraging you to perform your best every day. Everyone's opinion matters and you can help come up with the next big idea that will bring Trustpilot forward. Join our team and determine how we work. Are you ready to join our efforts? What you'll be doing: Work in a cross-functional "full ownership" team alongside Product, Design, and Data where you will take part in every step of the process of building, from ideation and design to architecture, code, deployment, and maintenance Take part in decision-making and design discussions during the development Help plan, implement, and release new features Troubleshoot existing software, squashing those nasty little bugs Inspire and motivate the organization with your knowledge of how to solve problems Analyse, gather, and aggregate data to support decisions, both technical and non-technical Who you are: Experience in full-stack web development (especially in a cross-functional team) Experience developing RESTful APIs and distributed cloud services Experience with component-based front-end development (especially React, but we know you can learn quickly) A friendly and helpful personality, open to give and receive feedback in a constructive way Motivation to push yourself and the people around you to constantly improve, in a healthy way You believe that diversity in teams influences team dynamics Some relevant technologies and services we use: Infrastructure: AWS (ECS, Lambda, SNS, SQS, API Gateway, CloudFormation, S3 ), Docker Frontend: CSS Modules, Styled Components, Tailwind Frameworks/Libraries: React, Next.js, Astro Database: DynamoDB, MongoDB, BigQuery Experience in the following is not a requirement, but it will help you stand out: Familiarity with AWS Familiarity with event-driven architecture Experience with Site Reliability Engineering (SRE) & Infrastructure What's in it for you? A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice Still not sure We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way-but there's still an exciting journey ahead. Join us at the heart of trust. At Trustpilot, we are at the forefront of revolutionizing the Product space. As we propel towards becoming the engine for Product-oriented growth, we are searching for innovative professionals like you to join us on this remarkable journey. Our team comprises strategic leaders in product development, motivated by an unwavering commitment to delivering unmatched customer value at scale. We need an experienced and skilled Senior Product Manager to take charge of owning the discovery and execution of our strategic global roadmaps. If you are enthusiastic about implementing innovation, eager to take ownership of significant projects, and keen on making a global impact, this is the opportunity you've been waiting for. Join Trustpilot's Product Management team and have an integral part in shaping the future of our diverse and rapidly growing organization. Together, let's push the boundaries of what's possible in the Product space and create a lasting impact on our users worldwide. We are currently hiring within our Trust & Transparency team. A huge part of what we do at Trustpilot is Trust (it's in the name!). We need to ensure that the content on our platform is real content from real people. That means eliminating scam and spam, and identifying fraudulent behaviour. We have several cross functional teams devoted to Trust such as Content Integrity to discover fraudulent activity, and data scientists working on spam models. What you'll be doing: Lead cross-functional agile teams, including remote members, through the entire product lifecycle. Take ownership of product discovery, strategic roadmaps, and execution while aligning them with business goals and customer needs. Collaborate with designers, engineers, data scientists, and other key stakeholders to develop new features and optimize existing products. Prioritize new features and enhancements using robust product management frameworks. Conduct in-depth user research and leverage data insights to define problems and validate solutions. Drive decision-making by setting clear priorities and using data (quantitative and qualitative) to measure success. Communicate product strategy, status updates, and potential risks to executive leadership and internal teams. Cultivate solid connections between the sales, marketing, and customer service departments to promote product-focused mindsets across the enterprise. Inspire and motivate teams to achieve their best performance, establishing a culture of high collaboration and innovation. We are looking for people with: Significant product management experience working within agile teams, with a proven history of delivering effective digital products. Comprehensive understanding of product management principles, including product strategy, roadmap development, and agile methodologies (Scrum, Kanban). Demonstrated experience working in cross-functional teams and leading through influence, not authority. Expertise in user research, A/B testing, and data analysis to guide decision-making and product development. Skilled in critical assessment and oversight, with expertise in setting up and supervising key performance indicators and measures of achievement. Experience working on B2B or B2C products, ideally in areas such as eCommerce platforms, marketing automation, or customer engagement. Passion for emerging technologies such as AI/ChatGPT and their application in product innovation and user experience. Great communication and stakeholder management skills, with the ability to align diverse teams around a common vision. What's in it for you? A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice Still not sure We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way-but there's still an exciting journey ahead. Join us at the heart of trust. This role offers the opportunity to be a founding member of a newly formed growth team whose goal is to deliver new business opportunities for Trustpilot. You'll report directly to the VP of Growth, with responsibility for supporting the development and delivery of new commercial growth strategies such as partnerships, the use of AI and vertical consolidation. This is an opportunity to work with key cross functional stakeholders as well as external partners to build on the Trustpilot business and brand. Your primary focus will be partnering with the VP of Growth and wider Trustpilot team, including executive leadership as well as key functions such as product management, engineering, sales, marketing, program management, finance among others, to identify and develop various new business growth initiatives. What you'll be doing: Explore and scope "Zero to One" new business development and partnerships opportunities. Support development of our growth plan across short and long-term horizons, as well as conducting and operationalising new growth opportunities. Own day-to-day operations critical to growth ensuring seamless coordination between cross functional teams to establish and scale new initiatives, ensuring efficiency and repeatability. Contribute to the formation of new business and partnership deals to aid our expansion. Develop GTM strategy, sales processes and key pitch materials including narrative and positioning to drive growth. Become an expert in field, providing regular feedback to the Leadership team and key stakeholders on market developments and opportunities, acting as a key advisor to the wider team in exploring and prioritizing various growth initiatives. Who you are: Experience in strategy and operations with a commercial focus, especially within a scaling SaaS business. Established history of creating new and unique business opportunities rather than adding to what already exists. Some knowledge of integrating new functionality and features into user experience, AI, international expansion and partnership opportunities. Ability to work cross-functionally to build relationships across a broad range of stakeholders. A comprehensive and strategic approach to business development. Ability to travel regularly to meet customers and attend industry events. What's in it for you: A range of flexible working options to dedicate time to what matters to you. Competitive compensation package + bonus. Private Medical Insurance. Critical Illness Cover. Restricted Stock Units. 25 days holiday per year, increasing to 28 days after 2 years of employment. Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community. Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist. Pension and life insurance. Health cash plan, online GP, 24/7, Employee Assistance Plan. Full access to Headspace, a popular mindfulness app to promote positive mental health. Paid parental leave. Season ticket loan and a cycle-to-work scheme. Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice. Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career. Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. Apply for this job

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way-but there's still an exciting journey ahead. Join us at the heart of trust. We are looking for an experienced Employee Relations Partner to join our People Team. In this pivotal role, you'll drive accountability and promote a values-led culture across our 11 international locations, shaping how we approach employee relations with fairness and consistency. As a Global ER Partner, you'll lead complex ER cases, provide expert advice, and develop frameworks that empower our leaders and employees. Working closely with People Partners, senior stakeholders, and our Legal team, your contributions will promote positive change and enhance the employee experience. This collaborative position lets you operate across regions, leveraging your smart thinking, solid communication skills, and solution-oriented focus in a global organisation. What you'll be doing: Leading the management of ER cases, including disciplinary matters, grievances, policy investigations, and concerns raised through our speaking-up platform. Advising and supporting managers on managing long-term sickness and underperformance cases with care and efficiency. Creating and maintaining country-specific ER resources, including toolkits, templates, and process guides. Tracking and logging cases to ensure accurate reporting and compliance with audit requirements. Partnering with People Partners to identify trends in ER matters, contributing to the design and delivery of initiatives such as workshops and training to enhance management skills. Collaborating with Legal and external counsel to seek employment-related advice where needed. Providing expert guidance on organisational changes, including managing risks and people impacts across regions. Supporting People Partners with sensitive and complex matters such as severance, redundancies, and settlement agreements. Offering mediation and conflict resolution support where required. Partnering with the People Operations and Legal teams to develop and update Employee Handbooks and policies across regions. Who you are: You have experience in an Employee Relations role, especially in a global or tech business. Familiarity with current UK, Danish, German, and Italian employment laws and practice, wanting to explore employee relations in global contexts. Knowledge of employment laws and practice in our other global locations (US, The Netherlands, and Australia) would be beneficial, but not essential. You can thrive in an outcome-focused environment and are resourceful. You can handle difficult conversations with understanding, diplomacy and professionalism. An ability to maintain confidentiality on sensitive matters and build relationships with stakeholders at all levels. Effective time management to ensure cases are managed in a timely manner. An ability to work with little supervision and handle responsibilities in a global organization while communicating with stakeholders around the world. Fluency in English as this is our global business language. What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus + Restricted Stock Units 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle to work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. Independent financial advice and free standard professional mortgage broker advice Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way - but there's still an exciting journey ahead. Join us at the heart of trust. As the Director of Product, Consumer, you will be at the forefront of guiding consumers to make the right choice with Trustpilot. The consumer product teams focus on aiding people to discover businesses they can trust and share their experience with the millions of other consumers looking to make more confident choices. You will lead a dedicated team of Product Managers in developing innovative product solutions that help consumers discover, choose and share experience with businesses. Your strategic vision and leadership will have an integral part in shaping Trustpilot's approach to evolving our consumer platform to bring the most relevant reviews to users throughout their buying experience. What you'll be doing: Strategic Leadership: Develop and implement a comprehensive 3-year product strategy that aligns with Trustpilot's vision of becoming the universal symbol of trust. Lead the consumer's product team to innovate - helping consumers discover businesses they can trust and share their experience with millions of consumers who rely on Trustpilot. Consumer Engagement: Implement solutions to increase consumer awareness, engagement and retention both on the platform and off-platform with the Trustpilot brand also seen by millions of consumers across search, businesses websites and in marketing assets. Global Growth: Collaborate with legal, commercial and marketing teams to understand emerging consumer trends, behaviour and needs across both new and existing markets. Lead efforts to adapt and localize consumer experiences features, ensuring that Trustpilot meets the diverse needs of users worldwide. Identify opportunities for growth by aligning Consumer innovations with market demands, particularly focusing on expanding Trustpilot's presence and impact. Team Leadership: Manage and mentor a team of three Product Managers committed to Consumer product development - promoting a culture of innovation, collaboration, and accountability. Provide leadership and guidance to ensure the team is focused on delivering impactful product solutions that address consumer challenges. Equip the team with the tools, knowledge, and support needed to excel in their roles and contribute to Trustpilot's mission. Data-Driven Choices: Utilize metrics, user feedback, and security incident data to guide product development decisions. Establish key performance indicators (KPIs) to measure growth against strategic priorities and continuously refine our product offerings based on data-driven insights. Lead efforts to incorporate analytics and research into the product development process to inform strategy and implementation. Stakeholder Engagement: Work closely with other department leaders, including Engineering, Data Science, Marketing, Legal, and Policy to ensure consumer product strategies align with company goals, regulatory requirements, and industry best practices. Represent Trustpilot's consumer product vision in external forums, with key partners and industry stakeholders. Who you are: Proven Product Leadership experience working in a leadership role developing teams, with a significant focus on consumer products in a technology-focused company. Strategic Thinker with the ability to develop, influence and deliver a comprehensive consumer strategy with executive leadership. Ability to anticipate future trends and challenges in the Trust & Safety domain and craft proactive strategies. Consumer-Centric with a deep understanding of consumer needs and behaviours in the context of buying decisions online. Experience in designing and implementing user-centric solutions that enhance safety without compromising the user experience. Familiarity with techniques to engage and drive B2B2C flywheels is highly advantageous. Collaborative Mindset with advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization. Demonstrates the ability to understand and evaluate emotions, creating a positive work environment and leading through influence with understanding and adaptability. Proven analytical and problem-solving skills, with previous experience using data to inform product strategy and decisions. An expert in monitoring trends, user feedback, and performance metrics to continuously improve product offerings. Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field. A Master's degree, MBA, or equivalent advanced degree is highly preferred, reflecting a strong foundation in both technical and business aspects of product management. What's in it for you: A range of flexible working options to dedicate time to what matters to you. Competitive compensation package + bonus. 25 days holiday per year, increasing to 28 days after 2 years of employment. Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community. Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist. Pension and life insurance. Health cash plan, online GP, 24/7, Employee Assistance Plan. Full access to Headspace, a popular mindfulness app to promote positive mental health. Paid parental leave. Season ticket loan and a cycle-to-work scheme. Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice. Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us: Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.