Verisk
Job Description Verisk is a global leader in data, analytics and technology, helping organisations make better decisions in some of the world's most complex and critical industries. Verisk is a global leader in data, analytics and technology, helping organisations make better decisions in some of the world's most complex and critical industries. Verisk, Specialty Business Solutions (SBS) provides technology and business solutions to the specialty insurance market. Our work sits at the heart of a sector where better data, smarter technology and stronger collaboration can make a real difference. We're now looking for an experienced Head of Account Management / Director of Account Management to lead and shape our Account Management function. This is a senior leadership role with genuine ownership. You'll set the direction for how SBS manages and grows its customer relationships, while leading a talented team of Account Managers. You'll have the opportunity to influence both the customer experience and the commercial performance of the business - creating an account management organisation that is structured, consistent, commercially strong and genuinely focused on customer outcomes. Why this role? This isn't simply a role managing a portfolio of accounts. You'll have the scope to shape the Account Management strategy and operating model across SBS, establish the standards and ways of working that underpin the function, and build a high-performance culture where people know what's expected of them and have the support to succeed. You'll also operate at senior level across the wider Commercial organisation, partnering closely with Sales, Product, Service Delivery, Support, Professional Services and Marketing. Your ability to connect these teams around customer priorities will be critical. The opportunity is particularly suited to someone who enjoys balancing people leadership, customer advocacy and commercial performance - and who wants to leave a lasting mark on how a function operates. Responsibilities What you'll be responsible for You'll lead, coach and develop a team of highly experienced Account Managers You'll create clarity around objectives, expectations and performance, establish strong coaching and development rhythms, and build a culture centred on accountability, collaboration, customer outcomes and continuous improvement. You'll also play an important role in attracting and retaining great talent, developing future leaders and creating meaningful opportunities for progression. Shape our Account Management strategy You'll define and execute the SBS Account Management strategy and operating model, ensuring our approach to customers is consistent, disciplined and commercially focused. You'll establish effective account segmentation and engagement models, strengthen account planning and oversee executive sponsorship and senior stakeholder engagement across priority clients. As a senior escalation point, you'll also help navigate complex customer issues and retention risks, while ensuring the voice of the customer is heard in wider Commercial and business planning. Own customer retention and growth You'll have clear ownership of the overall retention, renewal and growth performance of the managed account portfolio. Working closely with Senior leadership, you'll ensure renewal planning is proactive and that opportunities for expansion, cross-sell and upsell are identified and progressed effectively. You'll bring together customer insight, account health, commercial performance and market intelligence to identify both risks and opportunities - ensuring teams are focused not just on revenue, but on delivering genuine long term customer value. Drive operational excellence You'll establish the governance, processes and operating rhythms that enable the Account Management organisation to perform at its best. That includes strengthening account planning, customer health measures, reporting and renewal processes, while identifying opportunities to simplify, standardise or automate how the team works. You'll bring structure and visibility to customer risks, actions and opportunities, ensuring issues have clear ownership and are actively managed. Qualifications We're looking for a commercially minded people leader who can combine strategic thinking with strong operational execution. With a continuous improvement mindset. You'll Bring 10+ years' experience in Account Management Leadership, Client Leadership, Commercial Leadership or a related customer-facing leadership environment. Significant experience leading, coaching and developing high-performing customer-facing teams. A strong track record of people leadership, including performance management, coaching, development and conflict resolution. Experience of the specialty insurance market, London Market operations or the wider insurance ecosystem would be highly advantageous. The gravitas and executive presence to influence confidently at all levels of an organisation. Strong commercial acumen across customer value, retention, renewals and account growth. Experience designing, implementing or improving account management operating models, governance and performance routines. Excellent organisation and planning skills, with the ability to turn strategy into structured execution. Strong communication skills and the ability to simplify complex issues and give teams clear direction. The ability to lead through others - delegating effectively while maintaining accountability. About Us Our People, Our Culture For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture. Our Culture Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging. Awards & Recognition See why Verisk is consistently recognized as a Great Place to Work around the world. Our Businesses Learn about the diverse industries we serve - from insurance and energy to financial services and beyond. Life at Verisk Discover what it's like to work at Verisk through employee stories, team highlights, and culture moments. Careers at Verisk Join a global team of problem-solvers and innovators doing meaningful work that's shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people first culture. Let's build something meaningful together! Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure. Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws. We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Verisk Employee Privacy Notice Commission : Yes Minimum Salary : 112,000 Maximum Salary : 140,000
Job Description Verisk is a global leader in data, analytics and technology, helping organisations make better decisions in some of the world's most complex and critical industries. Verisk is a global leader in data, analytics and technology, helping organisations make better decisions in some of the world's most complex and critical industries. Verisk, Specialty Business Solutions (SBS) provides technology and business solutions to the specialty insurance market. Our work sits at the heart of a sector where better data, smarter technology and stronger collaboration can make a real difference. We're now looking for an experienced Head of Account Management / Director of Account Management to lead and shape our Account Management function. This is a senior leadership role with genuine ownership. You'll set the direction for how SBS manages and grows its customer relationships, while leading a talented team of Account Managers. You'll have the opportunity to influence both the customer experience and the commercial performance of the business - creating an account management organisation that is structured, consistent, commercially strong and genuinely focused on customer outcomes. Why this role? This isn't simply a role managing a portfolio of accounts. You'll have the scope to shape the Account Management strategy and operating model across SBS, establish the standards and ways of working that underpin the function, and build a high-performance culture where people know what's expected of them and have the support to succeed. You'll also operate at senior level across the wider Commercial organisation, partnering closely with Sales, Product, Service Delivery, Support, Professional Services and Marketing. Your ability to connect these teams around customer priorities will be critical. The opportunity is particularly suited to someone who enjoys balancing people leadership, customer advocacy and commercial performance - and who wants to leave a lasting mark on how a function operates. Responsibilities What you'll be responsible for You'll lead, coach and develop a team of highly experienced Account Managers You'll create clarity around objectives, expectations and performance, establish strong coaching and development rhythms, and build a culture centred on accountability, collaboration, customer outcomes and continuous improvement. You'll also play an important role in attracting and retaining great talent, developing future leaders and creating meaningful opportunities for progression. Shape our Account Management strategy You'll define and execute the SBS Account Management strategy and operating model, ensuring our approach to customers is consistent, disciplined and commercially focused. You'll establish effective account segmentation and engagement models, strengthen account planning and oversee executive sponsorship and senior stakeholder engagement across priority clients. As a senior escalation point, you'll also help navigate complex customer issues and retention risks, while ensuring the voice of the customer is heard in wider Commercial and business planning. Own customer retention and growth You'll have clear ownership of the overall retention, renewal and growth performance of the managed account portfolio. Working closely with Senior leadership, you'll ensure renewal planning is proactive and that opportunities for expansion, cross-sell and upsell are identified and progressed effectively. You'll bring together customer insight, account health, commercial performance and market intelligence to identify both risks and opportunities - ensuring teams are focused not just on revenue, but on delivering genuine long term customer value. Drive operational excellence You'll establish the governance, processes and operating rhythms that enable the Account Management organisation to perform at its best. That includes strengthening account planning, customer health measures, reporting and renewal processes, while identifying opportunities to simplify, standardise or automate how the team works. You'll bring structure and visibility to customer risks, actions and opportunities, ensuring issues have clear ownership and are actively managed. Qualifications We're looking for a commercially minded people leader who can combine strategic thinking with strong operational execution. With a continuous improvement mindset. You'll Bring 10+ years' experience in Account Management Leadership, Client Leadership, Commercial Leadership or a related customer-facing leadership environment. Significant experience leading, coaching and developing high-performing customer-facing teams. A strong track record of people leadership, including performance management, coaching, development and conflict resolution. Experience of the specialty insurance market, London Market operations or the wider insurance ecosystem would be highly advantageous. The gravitas and executive presence to influence confidently at all levels of an organisation. Strong commercial acumen across customer value, retention, renewals and account growth. Experience designing, implementing or improving account management operating models, governance and performance routines. Excellent organisation and planning skills, with the ability to turn strategy into structured execution. Strong communication skills and the ability to simplify complex issues and give teams clear direction. The ability to lead through others - delegating effectively while maintaining accountability. About Us Our People, Our Culture For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture. Our Culture Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging. Awards & Recognition See why Verisk is consistently recognized as a Great Place to Work around the world. Our Businesses Learn about the diverse industries we serve - from insurance and energy to financial services and beyond. Life at Verisk Discover what it's like to work at Verisk through employee stories, team highlights, and culture moments. Careers at Verisk Join a global team of problem-solvers and innovators doing meaningful work that's shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people first culture. Let's build something meaningful together! Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure. Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws. We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Verisk Employee Privacy Notice Commission : Yes Minimum Salary : 112,000 Maximum Salary : 140,000
Verisk
Manchester, Lancashire
Description A senior engineering leader who is responsible for the technical health, delivery performance, and professional development of their team. The Tech Lead is the primary engineering owner for one or more teams - setting technical direction, building culture, and bridging the gap between engineering and the broader organisation. Tech Leads are expected to actively drive AI-native culture within their team and model best practice for everyone they manage. The step from Technical Project Lead to Tech Lead is the most significant transition in the engineering career path. The TPL role is delivery-focused; the Tech Lead role adds sustained people leadership, team design, and function-level accountability. You are no longer primarily measured by what you build or what your project delivers - you are measured by the health and capability of your team over time. This means investing in people who may not yet be performing, having difficult conversations, and sometimes slowing down delivery to get the team architecture right. It is a fundamentally different role, and the instincts that made you a great TPL will need to evolve. Hands-on contribution remains significant. Approximately 60% of time is spent on direct technical work - coding, design, review, and architectural decision-making - and 40% on line management, stakeholder communication, hiring, and engineering strategy. This reflects Ignite's current scale and the importance of Tech Lead technical credibility. Responsibilities Own the technical health of one or more delivery teams: architecture, standards, quality, and culture Line manage up to 6 engineers directly or up to 10 indirectly, including regular 1:1s, objective setting, development support, and performance management Make or delegate architectural decisions with confidence, maintaining long-term codebase coherence Balance hands-on technical contribution with management and leadership responsibilities Drive quality and delivery standards across the team, setting clear expectations and holding them consistently Contribute to sprint planning and prioritisation alongside the Programme Manager and Analysts Lead incident response for the team, ensuring post-mortems produce systemic improvements and address root causes Represent engineering in stakeholder conversations, communicating clearly on delivery status, technical risk, and capacity Partner with the Head of Engineering on resourcing, team design, and delivery strategy Contribute to hiring by defining role requirements, leading technical interviews, and making recommendations Support the development of Senior Engineers towards greater leadership capability Operate with commercial awareness, understanding the revenue and margin implications of technical decisions Contribute to cross-function engineering strategy and platform-wide architectural decisions Develop or contribute to the Ignite repeatability and AI-native agenda Contribute to hiring strategy and team design conversations with the Head of Engineering Carry full line management responsibility for direct reports, including probation management and formal performance processes Support pay review and promotion recommendations to the Head of Engineering Manage indirect accountability for QA leads and their reports within the Ignite structure AI Leadership Responsibilities Actively use and champion coding harnesses, building team-level harnesses that standardize AI usage for common tasks Understand AI agents at an implementation level, including design, risks, and appropriate usage Understand and work with skills as reusable AI capabilities Have a strong working knowledge of MCP (Model Context Protocol), including tool access, context management, and security implications Set expectations for AI tool use within the team, defining what is encouraged, what requires review, and where human verification is required Stay current with the AI tooling landscape and share relevant developments with the Head of Engineering Qualifications Languages: TypeScript and C#/.NET (sufficient depth to review and guide work in both stacks) Frontend: Vue.js (Customer Portal stack - review and governance level) Databases: SQL Server, PostgreSQL (design, performance, governance) Cloud & Infrastructure: Azure (architecture, cost management, security posture) Container Orchestration: Kubernetes (operational and governance level) CI/CD: GitHub Actions, GitOps (ownership and governance) Security: ISO 27001 controls implementation and penetration test coordination Tooling: Linear, Git/GitHub, Copilot, monitoring and alerting platforms
Description A senior engineering leader who is responsible for the technical health, delivery performance, and professional development of their team. The Tech Lead is the primary engineering owner for one or more teams - setting technical direction, building culture, and bridging the gap between engineering and the broader organisation. Tech Leads are expected to actively drive AI-native culture within their team and model best practice for everyone they manage. The step from Technical Project Lead to Tech Lead is the most significant transition in the engineering career path. The TPL role is delivery-focused; the Tech Lead role adds sustained people leadership, team design, and function-level accountability. You are no longer primarily measured by what you build or what your project delivers - you are measured by the health and capability of your team over time. This means investing in people who may not yet be performing, having difficult conversations, and sometimes slowing down delivery to get the team architecture right. It is a fundamentally different role, and the instincts that made you a great TPL will need to evolve. Hands-on contribution remains significant. Approximately 60% of time is spent on direct technical work - coding, design, review, and architectural decision-making - and 40% on line management, stakeholder communication, hiring, and engineering strategy. This reflects Ignite's current scale and the importance of Tech Lead technical credibility. Responsibilities Own the technical health of one or more delivery teams: architecture, standards, quality, and culture Line manage up to 6 engineers directly or up to 10 indirectly, including regular 1:1s, objective setting, development support, and performance management Make or delegate architectural decisions with confidence, maintaining long-term codebase coherence Balance hands-on technical contribution with management and leadership responsibilities Drive quality and delivery standards across the team, setting clear expectations and holding them consistently Contribute to sprint planning and prioritisation alongside the Programme Manager and Analysts Lead incident response for the team, ensuring post-mortems produce systemic improvements and address root causes Represent engineering in stakeholder conversations, communicating clearly on delivery status, technical risk, and capacity Partner with the Head of Engineering on resourcing, team design, and delivery strategy Contribute to hiring by defining role requirements, leading technical interviews, and making recommendations Support the development of Senior Engineers towards greater leadership capability Operate with commercial awareness, understanding the revenue and margin implications of technical decisions Contribute to cross-function engineering strategy and platform-wide architectural decisions Develop or contribute to the Ignite repeatability and AI-native agenda Contribute to hiring strategy and team design conversations with the Head of Engineering Carry full line management responsibility for direct reports, including probation management and formal performance processes Support pay review and promotion recommendations to the Head of Engineering Manage indirect accountability for QA leads and their reports within the Ignite structure AI Leadership Responsibilities Actively use and champion coding harnesses, building team-level harnesses that standardize AI usage for common tasks Understand AI agents at an implementation level, including design, risks, and appropriate usage Understand and work with skills as reusable AI capabilities Have a strong working knowledge of MCP (Model Context Protocol), including tool access, context management, and security implications Set expectations for AI tool use within the team, defining what is encouraged, what requires review, and where human verification is required Stay current with the AI tooling landscape and share relevant developments with the Head of Engineering Qualifications Languages: TypeScript and C#/.NET (sufficient depth to review and guide work in both stacks) Frontend: Vue.js (Customer Portal stack - review and governance level) Databases: SQL Server, PostgreSQL (design, performance, governance) Cloud & Infrastructure: Azure (architecture, cost management, security posture) Container Orchestration: Kubernetes (operational and governance level) CI/CD: GitHub Actions, GitOps (ownership and governance) Security: ISO 27001 controls implementation and penetration test coordination Tooling: Linear, Git/GitHub, Copilot, monitoring and alerting platforms
