We're on a mission to deliver seamless, personalised, and frictionless experiences for every customer at Admiral. At the heart of this transformation is our newly launched Customer Master Data Management (MDM) solution, which serves as the strategic platform providing a trusted, connected view of our customers and their products across the Admiral Group. We're looking for a passionate and experienced Product Owner to lead the evolution of this platform. This is a unique opportunity to shape and grow a capability that is central to powering connected customer experiences, while working closely with business, data, and technology teams to deliver real value at scale. Key Responsibilities Define and continuously refine business requirements in collaboration with a wide range of stakeholders, ensuring clear articulation of customer and business needs. Translate these requirements into a well-prioritised product backlog, focused on delivering maximum business value from the MDM platform. Develop and own the platform vision and roadmap for Admiral's MDM system, enabling enterprise-wide activation of trusted customer data. Partner closely with Admiral's central data teams, who own and manage the data itself, to ensure effective collaboration on data quality, flows, governance, and usage. Identify and assess new opportunities to unlock value from MDM - powering both customer experiences and enterprise data interoperability. Ensure clear communication of requirements to delivery teams and work closely with engineering, architecture, and platform leads to deliver high-quality solutions. Evangelise the value of the MDM platform across the business through demos, showcases, and stakeholder education. What We're Looking For Proven experience as a Product Owner or Product Manager working with Customer MDM platforms or other enterprise-scale systems. Experience with Informatic MDM would be a distinct advantage. Experience in enterprise platform product ownership, ideally in environments with federated data ownership or complex organisational structures. Experience working in retail insurance or financial services is highly desirable. Strong collaboration and stakeholder engagement skills, especially in aligning with centralised data, IT, and business teams. Skilled in backlog management, delivery planning, and requirement gathering within an agile framework. A strategic thinker who can connect platform capabilities to business outcomes. Familiarity with tools such as Jira, Confluence, and data delivery pipelines is a plus. Why Join Us? This isn't just about managing a system - it's about building a strategic capability that enables Admiral to understand, serve, and empower our customers like never before. You'll be at the centre of our transformation, working across disciplines and teams, with visibility, ownership, and the opportunity to make a big impact. If you love working on complex systems, enabling brilliant customer experiences, and collaborating across data and technology - we'd love to hear from you. Please note - we may close this vacancy early if we receive lots of applications or business priorities change. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality, or any of the protected characteristics. Our fantastic benefits ensure our colleagues have a great work-life balance; You can view some of our other key benefits here .
Jun 28, 2025
Full time
We're on a mission to deliver seamless, personalised, and frictionless experiences for every customer at Admiral. At the heart of this transformation is our newly launched Customer Master Data Management (MDM) solution, which serves as the strategic platform providing a trusted, connected view of our customers and their products across the Admiral Group. We're looking for a passionate and experienced Product Owner to lead the evolution of this platform. This is a unique opportunity to shape and grow a capability that is central to powering connected customer experiences, while working closely with business, data, and technology teams to deliver real value at scale. Key Responsibilities Define and continuously refine business requirements in collaboration with a wide range of stakeholders, ensuring clear articulation of customer and business needs. Translate these requirements into a well-prioritised product backlog, focused on delivering maximum business value from the MDM platform. Develop and own the platform vision and roadmap for Admiral's MDM system, enabling enterprise-wide activation of trusted customer data. Partner closely with Admiral's central data teams, who own and manage the data itself, to ensure effective collaboration on data quality, flows, governance, and usage. Identify and assess new opportunities to unlock value from MDM - powering both customer experiences and enterprise data interoperability. Ensure clear communication of requirements to delivery teams and work closely with engineering, architecture, and platform leads to deliver high-quality solutions. Evangelise the value of the MDM platform across the business through demos, showcases, and stakeholder education. What We're Looking For Proven experience as a Product Owner or Product Manager working with Customer MDM platforms or other enterprise-scale systems. Experience with Informatic MDM would be a distinct advantage. Experience in enterprise platform product ownership, ideally in environments with federated data ownership or complex organisational structures. Experience working in retail insurance or financial services is highly desirable. Strong collaboration and stakeholder engagement skills, especially in aligning with centralised data, IT, and business teams. Skilled in backlog management, delivery planning, and requirement gathering within an agile framework. A strategic thinker who can connect platform capabilities to business outcomes. Familiarity with tools such as Jira, Confluence, and data delivery pipelines is a plus. Why Join Us? This isn't just about managing a system - it's about building a strategic capability that enables Admiral to understand, serve, and empower our customers like never before. You'll be at the centre of our transformation, working across disciplines and teams, with visibility, ownership, and the opportunity to make a big impact. If you love working on complex systems, enabling brilliant customer experiences, and collaborating across data and technology - we'd love to hear from you. Please note - we may close this vacancy early if we receive lots of applications or business priorities change. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality, or any of the protected characteristics. Our fantastic benefits ensure our colleagues have a great work-life balance; You can view some of our other key benefits here .
Join our Data Tribe and help shape the future of Data and Analytics at Admiral. Since its inception (originally as DnA), the Data Tribe has grown our Google Cloud data platform to over 1,800 users and delivered data projects worth hundreds of millions of pounds. The Data Tribe is made up of four distinct sub-tribes, each delivering insights across different areas of the business through a variety of data products: Motor Pricing - Focuses on developing timely machine learning models for Pricing and Claims, enhancing Admiral's market-leading pricing structure through internal and external data integrations, and providing visualisation and reporting tools to support pricing decisions. Claims, Customer and PaTH - Supports our Customer, Claims, Pet, Travel, and Household functions with data solutions, including visualisation capabilities and structured/unstructured data provisioning. This sub-tribe also supports strategic initiatives such as Generative AI. Data Supporting Services - Provides foundational capabilities and support shared across all business areas, ensuring robust infrastructure for data initiatives. Data 2 Cloud Programme - Responsible for migrating all data and analytics capabilities from legacy systems (e.g., SAS) to the Google Cloud Platform. If you're passionate about data and its role in driving large-scale analytics and decision-making, and you're excited about helping Admiral become a data-first organisation, this could be the role for you. We're looking for a motivated, tech-savvy individual with strong communication skills who can engage both technical and non-technical audiences and champion their product vision across the business. Key Responsibilities Collaborate with the Product Lead and wider Product team to define the vision, goals, and roadmap for a squad delivering data products. Own and manage the squad's product backlog, prioritising requirements in line with Admiral's strategic objectives. Engage with stakeholders to understand business needs, upcoming priorities, and product demand. Define sprint priorities for the squad to ensure maximum value delivery. Generate ideas by collaborating with the squad and building a network across the business and externally. Act as a positive force within the squad, promoting the product vision and ensuring alignment with business needs. Manage scope dependencies within the Tribe in collaboration with the team, Squad Lead, and other Product Owners. Provide constructive challenge and continuous feedback to ensure squad outputs meet expectations. Identify and manage scope-related risks, issues, and mitigations. Note: This is not an exhaustive list of responsibilities but outlines the key aspects of the role. Skills and Experience Required Strong understanding of data and how it can be used to maximise business value. Genuine interest in data and technology, with an awareness of emerging trends and possibilities. Analytical mindset with the ability to see the bigger picture while maintaining attention to detail. Excellent written and verbal communication skills, with the ability to translate complex concepts into clear deliverables. Strong prioritisation skills to ensure the squad focuses on the most impactful work. Experience working in or closely with data and/or analytical teams. Experience in an Agile environment as a Business Analyst or Product Owner, or in a similar product ownership role. Familiarity with Agile tools such as Jira, Azure DevOps, Confluence, or similar. Experience working with data products. Benefits and Work-Life Balance At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to work for in the UK.We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation. You can also view some of our other key benefits here . Admiral, Where You Can Be You At Admiral you're accepted, supported and empowered to be you. Because you're brilliant. We're proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.
Jun 27, 2025
Full time
Join our Data Tribe and help shape the future of Data and Analytics at Admiral. Since its inception (originally as DnA), the Data Tribe has grown our Google Cloud data platform to over 1,800 users and delivered data projects worth hundreds of millions of pounds. The Data Tribe is made up of four distinct sub-tribes, each delivering insights across different areas of the business through a variety of data products: Motor Pricing - Focuses on developing timely machine learning models for Pricing and Claims, enhancing Admiral's market-leading pricing structure through internal and external data integrations, and providing visualisation and reporting tools to support pricing decisions. Claims, Customer and PaTH - Supports our Customer, Claims, Pet, Travel, and Household functions with data solutions, including visualisation capabilities and structured/unstructured data provisioning. This sub-tribe also supports strategic initiatives such as Generative AI. Data Supporting Services - Provides foundational capabilities and support shared across all business areas, ensuring robust infrastructure for data initiatives. Data 2 Cloud Programme - Responsible for migrating all data and analytics capabilities from legacy systems (e.g., SAS) to the Google Cloud Platform. If you're passionate about data and its role in driving large-scale analytics and decision-making, and you're excited about helping Admiral become a data-first organisation, this could be the role for you. We're looking for a motivated, tech-savvy individual with strong communication skills who can engage both technical and non-technical audiences and champion their product vision across the business. Key Responsibilities Collaborate with the Product Lead and wider Product team to define the vision, goals, and roadmap for a squad delivering data products. Own and manage the squad's product backlog, prioritising requirements in line with Admiral's strategic objectives. Engage with stakeholders to understand business needs, upcoming priorities, and product demand. Define sprint priorities for the squad to ensure maximum value delivery. Generate ideas by collaborating with the squad and building a network across the business and externally. Act as a positive force within the squad, promoting the product vision and ensuring alignment with business needs. Manage scope dependencies within the Tribe in collaboration with the team, Squad Lead, and other Product Owners. Provide constructive challenge and continuous feedback to ensure squad outputs meet expectations. Identify and manage scope-related risks, issues, and mitigations. Note: This is not an exhaustive list of responsibilities but outlines the key aspects of the role. Skills and Experience Required Strong understanding of data and how it can be used to maximise business value. Genuine interest in data and technology, with an awareness of emerging trends and possibilities. Analytical mindset with the ability to see the bigger picture while maintaining attention to detail. Excellent written and verbal communication skills, with the ability to translate complex concepts into clear deliverables. Strong prioritisation skills to ensure the squad focuses on the most impactful work. Experience working in or closely with data and/or analytical teams. Experience in an Agile environment as a Business Analyst or Product Owner, or in a similar product ownership role. Familiarity with Agile tools such as Jira, Azure DevOps, Confluence, or similar. Experience working with data products. Benefits and Work-Life Balance At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to work for in the UK.We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation. You can also view some of our other key benefits here . Admiral, Where You Can Be You At Admiral you're accepted, supported and empowered to be you. Because you're brilliant. We're proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics.
This is an exciting opportunity to join a multi-disciplined agile squad in which you will be part of a project to transform the way customers interact with Admiral. We are building out an omni-channel customer contact centre, and we are looking for someone to help ensure that we build the best possible customer journeys. We are using tools such as Genesys, Google Cloud Platform, Dialogflow CX, Azure DevOps, Terraform, and TypeScript, among others. You will play a proactive role in improving our customer journeys and agent experiences, and delivering significant business value through our new omni-channel contact centre solution. About the Team You will be part of a newly created squad within the Contact Centre Hub Tribe, whose immediate objective is to reimagine and rebuild how we route customers through our contact centre using the Genesys platform. Additionally, you will be part of the QA chapter, which sits across several squads within the tribe. The teams follow Agile principles and best practices to deliver high-quality software, and we are always open to suggestions on how we can get even better. About You We are looking for an enthusiastic and curious engineer, who can think creatively to solve problems and collaborates well with others. You must be highly technical and passionate about quality assurance, applying shift-left, automate-first principles. We will be looking for you to use your experience to help shape how best to gain confidence in the quality of the system and provide mentorship and support to other team members. We are looking for someone who can work both independently and as part of a squad. We love for people to have opinions on how we can improve, and the ability to share those opinions productively. Responsibilities Within the multi-discipline Agile squad, you will be responsible for leading efforts to ensure the quality of the services and applications we are developing. This will include: Design, build and maintain test automation frameworks, harnesses and pipelines. Develop your T-shaped engineering skills, applying best practice, innovation and improvement to support and guide other technical disciplines. Break down the product roadmap to anticipate testing requirements and plan appropriate strategies. Analyse epic/feature requirements to define acceptance criteria and identify appropriate levels of testing. Assess, write and execute comprehensive, effective and robust tests following our automate-first approach, but knowing where there is more value in manually validating ACs. Lead the QA effort in all sprint ceremonies, clearly communicating QA approach, plans and status, and constantly striving for improvement across the entire SDLC. Support and mentor other members of the team and actively help develop our Community of Practice in QA. Embrace Continuous Testing principles, and drive towards our organisational objective of Continuous Deployment. Work directly with the Product Owner and Squad Lead functions to provide technical guidance and help develop solutions to support the product roadmap. Support or lead the deployment of changes into the production environment and aid in the investigation of live issues or incidents. Essential Skills and Experience Experience of testing complex IT projects through to completion, resulting in delivery of robust and high-quality applications using best practices is essential. Excellent engineering skills with proven experience of designing, building and maintaining automated testing frameworks. Excellent skills with Typescript (Or alternative OOP language considered). Experience of using Cloud technologies e.g. Azure, Google Cloud Platform etc. Excellent understanding and experience of Web and API testing technologies and frameworks. A passion to learn new skills, tools, and new problem domains. Demonstrable skills in thinking about test coverage holistically and guiding the team to improvements. Experience providing mentorship or coaching junior engineers and transferring knowledge to other members of the team. Evidence of how you have improved the maturity of the QA function around you. Experience of working in an agile environment and collaborating with other capabilities. Excellent written and verbal communication skills (both technical and non-technical). Desirable Skills and Experience Knowledge of the Genesys platform, telephony systems or contact centres. Experience in Playwright, ViTest and other testing frameworks. Experience of integrating automated testing into a CI/CD pipeline. Experience testing SaaS, Enterprise and traditional in-house developed applications. Experience in testing conversation design flows. Understanding of the implications of testing product built using a low code SaaS product. Experience in using TDD and BDD development methodologies. Demonstrate test framework implementations on more than one tech stack. Experience with Non-Functional Testing including performance and security testing. Interview Process This will be an online test and two-stage interviews via MS Teams. Salary, Benefits and Work-Life Balance We do not have a set salary for this position, as it will be dependent on the successful candidate's experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package. At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation. You can also view some of our other key benefits here . Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
Feb 20, 2025
Full time
This is an exciting opportunity to join a multi-disciplined agile squad in which you will be part of a project to transform the way customers interact with Admiral. We are building out an omni-channel customer contact centre, and we are looking for someone to help ensure that we build the best possible customer journeys. We are using tools such as Genesys, Google Cloud Platform, Dialogflow CX, Azure DevOps, Terraform, and TypeScript, among others. You will play a proactive role in improving our customer journeys and agent experiences, and delivering significant business value through our new omni-channel contact centre solution. About the Team You will be part of a newly created squad within the Contact Centre Hub Tribe, whose immediate objective is to reimagine and rebuild how we route customers through our contact centre using the Genesys platform. Additionally, you will be part of the QA chapter, which sits across several squads within the tribe. The teams follow Agile principles and best practices to deliver high-quality software, and we are always open to suggestions on how we can get even better. About You We are looking for an enthusiastic and curious engineer, who can think creatively to solve problems and collaborates well with others. You must be highly technical and passionate about quality assurance, applying shift-left, automate-first principles. We will be looking for you to use your experience to help shape how best to gain confidence in the quality of the system and provide mentorship and support to other team members. We are looking for someone who can work both independently and as part of a squad. We love for people to have opinions on how we can improve, and the ability to share those opinions productively. Responsibilities Within the multi-discipline Agile squad, you will be responsible for leading efforts to ensure the quality of the services and applications we are developing. This will include: Design, build and maintain test automation frameworks, harnesses and pipelines. Develop your T-shaped engineering skills, applying best practice, innovation and improvement to support and guide other technical disciplines. Break down the product roadmap to anticipate testing requirements and plan appropriate strategies. Analyse epic/feature requirements to define acceptance criteria and identify appropriate levels of testing. Assess, write and execute comprehensive, effective and robust tests following our automate-first approach, but knowing where there is more value in manually validating ACs. Lead the QA effort in all sprint ceremonies, clearly communicating QA approach, plans and status, and constantly striving for improvement across the entire SDLC. Support and mentor other members of the team and actively help develop our Community of Practice in QA. Embrace Continuous Testing principles, and drive towards our organisational objective of Continuous Deployment. Work directly with the Product Owner and Squad Lead functions to provide technical guidance and help develop solutions to support the product roadmap. Support or lead the deployment of changes into the production environment and aid in the investigation of live issues or incidents. Essential Skills and Experience Experience of testing complex IT projects through to completion, resulting in delivery of robust and high-quality applications using best practices is essential. Excellent engineering skills with proven experience of designing, building and maintaining automated testing frameworks. Excellent skills with Typescript (Or alternative OOP language considered). Experience of using Cloud technologies e.g. Azure, Google Cloud Platform etc. Excellent understanding and experience of Web and API testing technologies and frameworks. A passion to learn new skills, tools, and new problem domains. Demonstrable skills in thinking about test coverage holistically and guiding the team to improvements. Experience providing mentorship or coaching junior engineers and transferring knowledge to other members of the team. Evidence of how you have improved the maturity of the QA function around you. Experience of working in an agile environment and collaborating with other capabilities. Excellent written and verbal communication skills (both technical and non-technical). Desirable Skills and Experience Knowledge of the Genesys platform, telephony systems or contact centres. Experience in Playwright, ViTest and other testing frameworks. Experience of integrating automated testing into a CI/CD pipeline. Experience testing SaaS, Enterprise and traditional in-house developed applications. Experience in testing conversation design flows. Understanding of the implications of testing product built using a low code SaaS product. Experience in using TDD and BDD development methodologies. Demonstrate test framework implementations on more than one tech stack. Experience with Non-Functional Testing including performance and security testing. Interview Process This will be an online test and two-stage interviews via MS Teams. Salary, Benefits and Work-Life Balance We do not have a set salary for this position, as it will be dependent on the successful candidate's experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package. At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation. You can also view some of our other key benefits here . Please note - we may close this vacancy early if we receive lots of applications or business priorities change.