Intuit Inc.
Overview Intuit is a global financial technology platform designed to power prosperity for consumers and small businesses. Although we are a Silicon Valley giant with 100 million customers and 18,000 employees, we remain one of the best-kept secrets in tech: a rapidly growing, AI-first organisation that still moves with the agility of a disruptor. By placing strategic bets on AI, we are redefining how 100+ markets manage their finances. We serve customers with our unified AI-platform where everything is one place for our customers to run and grow their business, managing everything from lead to cash, with a virtual team of AI enabled agents and human experts, ensuring that every financial decision that they make, they make it with confidence. The Opportunity - Head of Account Management, EMEA We are seeking a growth-focused Head of Account Management, EMEA to lead our Accountant Channel Sales Account Management teams. In this pivotal senior leadership role, you will head a high-performing organisation of sales consultants and leaders dedicated to defending and expanding the Mid-Market Accountant segment of the QuickBooks ecosystem. You will be responsible for three distinct, specialised teams: Inside Sales, Partner Development, and Major Accounts. Our Sales Philosophy - Consultative, Not Transactional At Intuit, our customer success is our North Star. Our sales organisation isn't just about closing deals; we are problem solvers and strategic consultants. We help our partners move away from a patchwork of disconnected tools towards a unified, end-to-end platform. By integrating QuickBooks and Mailchimp, we provide a 'lead-to-cash' solution powered by AI-enabled agents and human expertise. Your mission is to ensure that every financial decision our partners and their clients make is made with absolute confidence. Your Impact As a senior leader, you will drive ecosystem adoption and revenue growth through sophisticated partner relationship management and consultative selling. You won't simply be managing a team; you will be transforming how the Accounting and Tax partner community in EMEA organises and runs their practices, leveraging the full power of Intuit's tech stack to modernise an entire industry. Note: Travel will be required for client facing meetings and events along with internal offsite meetings. We come together in our Victoria, London, office 3 days a week as part of our hybrid working policy. Responsibilities Strategic Vision & Execution Define the Roadmap: Architect and execute a comprehensive one-year and three-year growth strategy specifically tailored to the EMEA Mid-Market segment. Scale the Ecosystem: Drive the adoption of the Intuit tech platform, ensuring QuickBooks is the heartbeat of our partners' accounting and tax practices. Deliver Results: Consistently meet and exceed ambitious revenue targets, sales units, and KPIs through rigorous pipeline management and forecasting. Operational Rigor & Excellence Build the Sales Engine: Establish and maintain high levels of operational discipline, using data-driven insights to optimise sales cycles, conversion rates, and team productivity. Cadence & Governance: Implement robust reporting frameworks and weekly/monthly/quarterly business reviews (QBRs) to ensure visibility and accountability across all three sales pods. Process Innovation: Streamline internal workflows and leverage AI-driven sales tools to enhance efficiency for both our team and our partners. Strategic Account Expansion & Innovation Evolve Sales Motions: Continually identify and implement new sales motions and go-to-market strategies to accelerate growth in a competitive landscape. Develop Major Accounts: Develop bespoke strategies for our most complex partners to unlock new value streams and deepen ecosystem integration. Leadership & People Development Nurture High Performance: Lead, coach, and inspire a multi-disciplinary team of leaders and consultants, fostering a culture of 'stewardship' and continuous improvement. Build the Talent Pipeline: Attract and develop top-tier Mid-Market sales talent, ensuring the team is equipped to deliver a sophisticated, consultative sales experience. Industry Leadership & Influence Be the Voice of Intuit: Act as a prominent industry leader and spokesperson within the EMEA accounting and tax community, enhancing Intuit's brand authority. Customer Advocacy: Translate deep market insights into actionable product and strategy recommendations for the global leadership team. Qualifications Commercial & Strategic Mastery: 10+ years in technology sales with a proven ability to architect 1-year and 3-year growth strategies for Mid-Market or Enterprise segments. Senior Leadership: 5+ years leading multi-layered sales organisations, with a focus on coaching leaders and building and inspiring high-performing, diverse teams. Operational Rigour: Expert at leveraging data and hypothesis-driven thinking to drive decision-making, pipeline hygiene, and 'speed to benefit' for partners. Growth Architect: Proven track record of building new GTM motions and organisational structures from the ground up in rapidly evolving markets. SaaS/Fintech Domain: Deep understanding of SaaS and/or Fintech (ideally ERP/Accounting) trends, competitive landscape, and GTM motions. Matrix Influence: Exceptional 'boundaryless' leader capable of collaborating with Product, Marketing, and Success to drive scale. Industry Authority: A credible voice in the EMEA market, experienced in influencing C-suite stakeholders and the industry experts. Culture Carrier: A demonstrated ability to thrive in a collaborative culture that places a premium on consistently performing at the highest level in an extremely fast paced, dynamic and high growth environment. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Overview Intuit is a global financial technology platform designed to power prosperity for consumers and small businesses. Although we are a Silicon Valley giant with 100 million customers and 18,000 employees, we remain one of the best-kept secrets in tech: a rapidly growing, AI-first organisation that still moves with the agility of a disruptor. By placing strategic bets on AI, we are redefining how 100+ markets manage their finances. We serve customers with our unified AI-platform where everything is one place for our customers to run and grow their business, managing everything from lead to cash, with a virtual team of AI enabled agents and human experts, ensuring that every financial decision that they make, they make it with confidence. The Opportunity - Head of Account Management, EMEA We are seeking a growth-focused Head of Account Management, EMEA to lead our Accountant Channel Sales Account Management teams. In this pivotal senior leadership role, you will head a high-performing organisation of sales consultants and leaders dedicated to defending and expanding the Mid-Market Accountant segment of the QuickBooks ecosystem. You will be responsible for three distinct, specialised teams: Inside Sales, Partner Development, and Major Accounts. Our Sales Philosophy - Consultative, Not Transactional At Intuit, our customer success is our North Star. Our sales organisation isn't just about closing deals; we are problem solvers and strategic consultants. We help our partners move away from a patchwork of disconnected tools towards a unified, end-to-end platform. By integrating QuickBooks and Mailchimp, we provide a 'lead-to-cash' solution powered by AI-enabled agents and human expertise. Your mission is to ensure that every financial decision our partners and their clients make is made with absolute confidence. Your Impact As a senior leader, you will drive ecosystem adoption and revenue growth through sophisticated partner relationship management and consultative selling. You won't simply be managing a team; you will be transforming how the Accounting and Tax partner community in EMEA organises and runs their practices, leveraging the full power of Intuit's tech stack to modernise an entire industry. Note: Travel will be required for client facing meetings and events along with internal offsite meetings. We come together in our Victoria, London, office 3 days a week as part of our hybrid working policy. Responsibilities Strategic Vision & Execution Define the Roadmap: Architect and execute a comprehensive one-year and three-year growth strategy specifically tailored to the EMEA Mid-Market segment. Scale the Ecosystem: Drive the adoption of the Intuit tech platform, ensuring QuickBooks is the heartbeat of our partners' accounting and tax practices. Deliver Results: Consistently meet and exceed ambitious revenue targets, sales units, and KPIs through rigorous pipeline management and forecasting. Operational Rigor & Excellence Build the Sales Engine: Establish and maintain high levels of operational discipline, using data-driven insights to optimise sales cycles, conversion rates, and team productivity. Cadence & Governance: Implement robust reporting frameworks and weekly/monthly/quarterly business reviews (QBRs) to ensure visibility and accountability across all three sales pods. Process Innovation: Streamline internal workflows and leverage AI-driven sales tools to enhance efficiency for both our team and our partners. Strategic Account Expansion & Innovation Evolve Sales Motions: Continually identify and implement new sales motions and go-to-market strategies to accelerate growth in a competitive landscape. Develop Major Accounts: Develop bespoke strategies for our most complex partners to unlock new value streams and deepen ecosystem integration. Leadership & People Development Nurture High Performance: Lead, coach, and inspire a multi-disciplinary team of leaders and consultants, fostering a culture of 'stewardship' and continuous improvement. Build the Talent Pipeline: Attract and develop top-tier Mid-Market sales talent, ensuring the team is equipped to deliver a sophisticated, consultative sales experience. Industry Leadership & Influence Be the Voice of Intuit: Act as a prominent industry leader and spokesperson within the EMEA accounting and tax community, enhancing Intuit's brand authority. Customer Advocacy: Translate deep market insights into actionable product and strategy recommendations for the global leadership team. Qualifications Commercial & Strategic Mastery: 10+ years in technology sales with a proven ability to architect 1-year and 3-year growth strategies for Mid-Market or Enterprise segments. Senior Leadership: 5+ years leading multi-layered sales organisations, with a focus on coaching leaders and building and inspiring high-performing, diverse teams. Operational Rigour: Expert at leveraging data and hypothesis-driven thinking to drive decision-making, pipeline hygiene, and 'speed to benefit' for partners. Growth Architect: Proven track record of building new GTM motions and organisational structures from the ground up in rapidly evolving markets. SaaS/Fintech Domain: Deep understanding of SaaS and/or Fintech (ideally ERP/Accounting) trends, competitive landscape, and GTM motions. Matrix Influence: Exceptional 'boundaryless' leader capable of collaborating with Product, Marketing, and Success to drive scale. Industry Authority: A credible voice in the EMEA market, experienced in influencing C-suite stakeholders and the industry experts. Culture Carrier: A demonstrated ability to thrive in a collaborative culture that places a premium on consistently performing at the highest level in an extremely fast paced, dynamic and high growth environment. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Intuit Inc.
City Of Westminster, London
Join the Intuit Customer Success team as a Customer Success Optimisation Professional for EMEA. We're looking to grow our team of talented individuals to help optimise our greatest resource, our people. You'll be pivotal in delivering an awesome service experience for our customers that use our online suite of products and deliver optimal outcomes. Our approach to customer service is ever evolving and is always focused on achieving the highest levels of customer satisfaction and winning awards in our local markets and globally. We do this through customer-focused thinking, which will significantly impact our customer retention and growth, and therefore increased revenue. We are embarking on a major cultural shift from an approach that focuses on traditional call center indicators to delivering what matters most to our customers. We are deeply customer obsessed and solve for customer pain through data driven insights and an innovation mindset. The employee experience is at the core of our thought process as we innovate, experiment, learn, pivot and adopt change. Our drive is to be the leading provider of world class digital experiences and is core to our business model. In this role, you will lead initiatives that continuously improve our human assisted service delivery. You'll analyse customer feedback, optimise processes, and implement product feedback loops that drive actionable improvements. Additionally, you'll monitor satisfaction metrics, conduct root cause analysis, and cultivate strategic stakeholder relationships to enhance overall service quality and lead key readiness activities for new product and service rollouts. Responsibilities How you will lead Continuous Improvement: Analyse VOC, VOE, contact driver, Assisted KPI, and satisfaction data (CSAT, tNPS) to identify insights and drive innovation, process optimisation, and product improvements. Establish and manage product and service feedback loops to ensure actionable insights are integrated into development and delivery. Design, standardise, optimise, and automate end-to-end assisted delivery and customer success processes to reduce friction, improve efficiency, and lower customer effort. Enhance tooling, dashboards, and contact funnels to improve resolution effectiveness, self-service adoption, and data-driven decision making. Lead continuous improvement initiatives, including Kaizen workshops, root cause analysis, and preventative actions to address recurring customer issues. Manage continuous improvement projects end to end, from scoping through delivery, ensuring measurable outcomes and timely execution. Partner cross-functionally to align customer strategies, support customer segmentation and personalisation, and embed a culture of continuous improvement and collaboration. Monitor performance, audit process compliance, benchmark against industry standards, and represent expert programs (e.g. Voice of the Expert) to drive sustained improvement. Stakeholder/ Partner Management Build and maintain strong strategic relationships with key internal stakeholders across EMEA. Act as the regional Assisted Delivery point of contact for programme management and change readiness related to new product, service, and technology rollouts. Lead regional Assisted Delivery readiness and, where required, serve as the single-threaded international driver for rollouts impacting multiple markets. Represent International Assisted Delivery in global Expert Network and cross-functional workstreams, ensuring regional requirements are incorporated. Support WBRs, MBRs, and QBRs to review performance, align on priorities, and drive strategic outcomes. Develop success plans and track value realisation for priority customer segments and initiatives. Partner with CX Design and Programme Management teams to operationalise service design experiments, change, and continuous improvement initiatives. Key Measures of Success (KPIs) Customer satisfaction and loyalty: CSAT, tNPS, retention, churn, and customer lifetime value (CLTV). Service efficiency and quality: Resolution time, first contact resolution (FCR), and customer journey optimisation metrics. Voice of the customer impact: Effectiveness of VOC programs and the translation of insights into product and process improvements. Continuous improvement outcomes: Success and impact of Kaizen events and continuous improvement initiatives, including action plan execution. Partner performance: Adherence to KPIs and contractual obligations for outsourced partners. Self-service effectiveness: Contact deflection rates driven by automation and self-service strategies. Data-driven decision making: Adoption, accuracy, and effectiveness of performance dashboards. Qualifications Professional experience: five+ years of experience in influencing process change in either customer success, customer service, service delivery, customer enablement or operations. Continuous improvement mastery: knowledge of Lean, Six Sigma, or Kaizen methodologies; specifically, the ability to lead workshops and perform complex root cause analysis. Analytical proficiency: Strong ability to interpret data from VOC (Voice of the customer) and VOE (Voice of the expert) programs to drive actionable product and process improvements. Strategic stakeholder management: Demonstrated ability to influence and manage relationships with senior internal and external stakeholders across multiple functions like GTM (Go-to-market) and product development. Technical tool fluency: Proficiency in using customer success platforms, data dashboards (such as Tableau or Qliksense), and automation tools to enhance service efficiency. Project and change management: Strong experience leading cross-functional projects, managing 'readiness' activities for new product rollouts, and driving cultural shifts within large organisations. Metric-driven mindset: Deep understanding of key performance indicators, including tNPS, CSAT, Customer retention rate, and Customer lifetime value (CLTV). Process engineering and service design: experience in applying service design principles in an agile environment to map end-to-end customer journeys, identifying friction points, and operationalising experiments to improve the human-assisted service experience. Educational background: professional certifications OR good understanding of concepts such as PMP, PRINCE2, or Lean Six Sigma accreditation. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Join the Intuit Customer Success team as a Customer Success Optimisation Professional for EMEA. We're looking to grow our team of talented individuals to help optimise our greatest resource, our people. You'll be pivotal in delivering an awesome service experience for our customers that use our online suite of products and deliver optimal outcomes. Our approach to customer service is ever evolving and is always focused on achieving the highest levels of customer satisfaction and winning awards in our local markets and globally. We do this through customer-focused thinking, which will significantly impact our customer retention and growth, and therefore increased revenue. We are embarking on a major cultural shift from an approach that focuses on traditional call center indicators to delivering what matters most to our customers. We are deeply customer obsessed and solve for customer pain through data driven insights and an innovation mindset. The employee experience is at the core of our thought process as we innovate, experiment, learn, pivot and adopt change. Our drive is to be the leading provider of world class digital experiences and is core to our business model. In this role, you will lead initiatives that continuously improve our human assisted service delivery. You'll analyse customer feedback, optimise processes, and implement product feedback loops that drive actionable improvements. Additionally, you'll monitor satisfaction metrics, conduct root cause analysis, and cultivate strategic stakeholder relationships to enhance overall service quality and lead key readiness activities for new product and service rollouts. Responsibilities How you will lead Continuous Improvement: Analyse VOC, VOE, contact driver, Assisted KPI, and satisfaction data (CSAT, tNPS) to identify insights and drive innovation, process optimisation, and product improvements. Establish and manage product and service feedback loops to ensure actionable insights are integrated into development and delivery. Design, standardise, optimise, and automate end-to-end assisted delivery and customer success processes to reduce friction, improve efficiency, and lower customer effort. Enhance tooling, dashboards, and contact funnels to improve resolution effectiveness, self-service adoption, and data-driven decision making. Lead continuous improvement initiatives, including Kaizen workshops, root cause analysis, and preventative actions to address recurring customer issues. Manage continuous improvement projects end to end, from scoping through delivery, ensuring measurable outcomes and timely execution. Partner cross-functionally to align customer strategies, support customer segmentation and personalisation, and embed a culture of continuous improvement and collaboration. Monitor performance, audit process compliance, benchmark against industry standards, and represent expert programs (e.g. Voice of the Expert) to drive sustained improvement. Stakeholder/ Partner Management Build and maintain strong strategic relationships with key internal stakeholders across EMEA. Act as the regional Assisted Delivery point of contact for programme management and change readiness related to new product, service, and technology rollouts. Lead regional Assisted Delivery readiness and, where required, serve as the single-threaded international driver for rollouts impacting multiple markets. Represent International Assisted Delivery in global Expert Network and cross-functional workstreams, ensuring regional requirements are incorporated. Support WBRs, MBRs, and QBRs to review performance, align on priorities, and drive strategic outcomes. Develop success plans and track value realisation for priority customer segments and initiatives. Partner with CX Design and Programme Management teams to operationalise service design experiments, change, and continuous improvement initiatives. Key Measures of Success (KPIs) Customer satisfaction and loyalty: CSAT, tNPS, retention, churn, and customer lifetime value (CLTV). Service efficiency and quality: Resolution time, first contact resolution (FCR), and customer journey optimisation metrics. Voice of the customer impact: Effectiveness of VOC programs and the translation of insights into product and process improvements. Continuous improvement outcomes: Success and impact of Kaizen events and continuous improvement initiatives, including action plan execution. Partner performance: Adherence to KPIs and contractual obligations for outsourced partners. Self-service effectiveness: Contact deflection rates driven by automation and self-service strategies. Data-driven decision making: Adoption, accuracy, and effectiveness of performance dashboards. Qualifications Professional experience: five+ years of experience in influencing process change in either customer success, customer service, service delivery, customer enablement or operations. Continuous improvement mastery: knowledge of Lean, Six Sigma, or Kaizen methodologies; specifically, the ability to lead workshops and perform complex root cause analysis. Analytical proficiency: Strong ability to interpret data from VOC (Voice of the customer) and VOE (Voice of the expert) programs to drive actionable product and process improvements. Strategic stakeholder management: Demonstrated ability to influence and manage relationships with senior internal and external stakeholders across multiple functions like GTM (Go-to-market) and product development. Technical tool fluency: Proficiency in using customer success platforms, data dashboards (such as Tableau or Qliksense), and automation tools to enhance service efficiency. Project and change management: Strong experience leading cross-functional projects, managing 'readiness' activities for new product rollouts, and driving cultural shifts within large organisations. Metric-driven mindset: Deep understanding of key performance indicators, including tNPS, CSAT, Customer retention rate, and Customer lifetime value (CLTV). Process engineering and service design: experience in applying service design principles in an agile environment to map end-to-end customer journeys, identifying friction points, and operationalising experiments to improve the human-assisted service experience. Educational background: professional certifications OR good understanding of concepts such as PMP, PRINCE2, or Lean Six Sigma accreditation. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.