Pod Talent

Customer Service Team Lead- Berkshire (hybrid)- Up to £60,000 Pod Talent is excited to be collaborating with a fantastic global beverages manufacturing business, who are looking for a Customer Services Team Lead to join their team in Berkshire on a hybrid basis. This is a great opportunity for an FMCG people leader to grow and develop their career, progression is highly valued within this business! Day to day responsibilities: Managing a team of 6 customer service specialists, supporting with their onboarding, skills development, performance reviews Liaising with B2B customers and acting as a key point of contact for any escalations Updating weekly reports for key KPIs, including order success ratio, complaints, and service levels Develop customer service procedures, suggesting implementations and process improvements In order to be successful: 3+ years in a customer service team lead role, within a B2B FMCG environment Experience working with retailers, wholesalers, convenience Strong communication and problem solving skills Able to visit 3PL warehouses on a twice- monthly basis Due to the nature of the role, candidates must have full unrestricted right to work in the UK. We receive a high volume of applicants. If you do not hear back within 2 weeks, please assume you have not been selected.

A leading global business is seeking a Direct Procurement Manager to lead procurement for materials and packaging in the UK. The role involves designing a sustainable category strategy, maintaining strong stakeholder relationships, and driving value creation initiatives. Applicants should have experience in direct sourcing and leading sourcing projects, with strong communication and influencing skills. This position offers a chance to create significant impact within a dynamic procurement function, focusing on cost-effective and sustainable sourcing practices.

Senior Logistics Manager / Head of Logistics - Global Location: Greater London, England, United Kingdom (Hybrid) Sector: Logistics & Customer Services Job Type: Permanent Contact: Holly Pattison Contact Email: Job ref: 11232 Expiry date: 23-Feb-2026 Senior Logistics Manager / Head of Logistics - Global Location:Greater London Sector:high-growth, international consumer-led business Pod Talent is partnering on a confidential basis with a fast-growing, internationally expanding business to recruit a Senior Logistics Manager / Head of Logistics - Global. This is a senior leadership role with full accountability for global warehousing, fulfilment and transport operations, managing an established and growing 3PL network across the UK, Europe, and ROW. The focus of the role is on building a scalable, cost-efficient and high-performing logistics network to support continued international growth. This opportunity would suit someone who enjoys operating both strategically and hands on, with strong commercial ownership of logistics performance and cost to serve. Key Responsibilities for the position of Senior Logistics Manager / Head of Logistics - Global Own and manage a multi-region 3PL network, ensuring consistent service levels, governance, and SLA performance. Act as the senior point of contact for all warehousing and logistics service providers across regions. Lead end-to-end 3PL tenders and onboarding, including RFPs, commercial evaluation, contract negotiation, and implementation. Own transition planning, go live readiness, and stabilisation for new partners and sites. Lead freight benchmarking and procurement across sea, road, and parcel networks to secure competitive rates. Own logistics budgets, driving cost to serve reduction and operational spend optimisation. Define and track KPIs, run QBRs with partners, and deliver continuous improvement across warehousing, transport, and network design. Partner cross functionally to support international growth and both B2B and D2C operations through scalable logistics solutions. Candidate Profile for the position of Senior Logistics Manager / Head of Logistics - Global Senior level experience managing international 3PL networks across multiple regions. Proven delivery of 3PL tenders and implementations, from RFP through to go live and stabilisation. Strong background in freight procurement and multi modal transport optimisation. Track record of driving cost reduction and cost to serve improvements across warehousing and logistics. Experience operating in high growth or scale up environments, ideally alongside exposure to larger global organisations. Highly commercial with strong negotiation and supplier management capability. Data driven and analytical, able to turn performance and cost insight into action. Degree qualified in Supply Chain / Logistics / Operations or similar, with professional qualifications (CILT, APICS, etc.) an advantage. Why This Role? This is a rare opportunity to take ownership of a global logistics network during a key phase of international expansion, with the ability to genuinely shape long term logistics strategy, partner landscape and cost structure, while remaining close to operational delivery. Please apply here or get in touch at for further information. Due to the volume of applications, if you haven't heard from us within 3 weeks, please assume your application has not been successful.