Zendesk, Inc.
City, London
Senior Solutions Consultant page is loaded Senior Solutions Consultantremote type: Fully Flexiblelocations: London, United Kingdom: Dublin, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R33009 Job DescriptionThe Senior Solutions Consultant plays a crucial role in guiding the technical and solution-oriented aspects of the Zendesk sales cycle, particularly focusing on the transformative impact of artificial intelligence (AI) on customer and employee experience. This role requires a strong understanding of the application of AI technologies, such as LLMs and ChatGPT, and the ability to communicate innovative concepts to a diverse range of stakeholders, including those at the C-level and director level.Working alongside Sales, Marketing, Product Managers, and a broad cross-functional team, the SC acts as a vital technical link between our Sales team and prospective clients. Responsibilities include managing technical engagements, coordinating the involvement of subject matter experts and owning relationships with customer stakeholders. A key focus is on evaluating how AI can sustainably enhance customer interactions and deliver real business value.Requirements Over 5 years of Presales experience with an emphasis on AI's impact. Deep understanding of AI's role in reshaping customer service, especially using technologies like LLMs and ChatGPT. Expertise in AI, Automation, and Bots, focusing on practical applications in Customer Service Software, ITSM, Data Warehousing, Business Intelligence, and more. In-depth knowledge of SaaS Business applications. Proficiency in web/scripting technologies, including HTML, CSS, JavaScript, JSON. Strong interpersonal, communication, persuasion, presentation, and writing skills to effectively discuss AI's benefits and challenges across diverse audiences. Experience in managing customer pilots and Proof of Concepts, focusing on AI's capabilities and value. Experience aligning RFI/RFP requirements with AI-driven software solutions. Excellent problem-solving skills to meet diverse business needs with precise technical solutions. Proficiency in solution scoping and influencing product development with a focus on diverse AI considerations. A Bachelor's degree or equivalent experience; a graduate degree is a plus. Willingness to travel to customer sites. Strong passion, exceptional people skills, and the ability to independently manage multiple complex projects while encouraging diverse participation.Desired Skills Prior consulting experience with a focus on delivering AI-led enterprise software solutions. Domain expertise in specific industries. Familiarity with CCaaS and related technologies. Experience facilitating Design-Based Thinking sessions focused on AI's role and diverse user needs. Ability to develop reference architectures that support client solutions. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Senior Solutions Consultant page is loaded Senior Solutions Consultantremote type: Fully Flexiblelocations: London, United Kingdom: Dublin, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R33009 Job DescriptionThe Senior Solutions Consultant plays a crucial role in guiding the technical and solution-oriented aspects of the Zendesk sales cycle, particularly focusing on the transformative impact of artificial intelligence (AI) on customer and employee experience. This role requires a strong understanding of the application of AI technologies, such as LLMs and ChatGPT, and the ability to communicate innovative concepts to a diverse range of stakeholders, including those at the C-level and director level.Working alongside Sales, Marketing, Product Managers, and a broad cross-functional team, the SC acts as a vital technical link between our Sales team and prospective clients. Responsibilities include managing technical engagements, coordinating the involvement of subject matter experts and owning relationships with customer stakeholders. A key focus is on evaluating how AI can sustainably enhance customer interactions and deliver real business value.Requirements Over 5 years of Presales experience with an emphasis on AI's impact. Deep understanding of AI's role in reshaping customer service, especially using technologies like LLMs and ChatGPT. Expertise in AI, Automation, and Bots, focusing on practical applications in Customer Service Software, ITSM, Data Warehousing, Business Intelligence, and more. In-depth knowledge of SaaS Business applications. Proficiency in web/scripting technologies, including HTML, CSS, JavaScript, JSON. Strong interpersonal, communication, persuasion, presentation, and writing skills to effectively discuss AI's benefits and challenges across diverse audiences. Experience in managing customer pilots and Proof of Concepts, focusing on AI's capabilities and value. Experience aligning RFI/RFP requirements with AI-driven software solutions. Excellent problem-solving skills to meet diverse business needs with precise technical solutions. Proficiency in solution scoping and influencing product development with a focus on diverse AI considerations. A Bachelor's degree or equivalent experience; a graduate degree is a plus. Willingness to travel to customer sites. Strong passion, exceptional people skills, and the ability to independently manage multiple complex projects while encouraging diverse participation.Desired Skills Prior consulting experience with a focus on delivering AI-led enterprise software solutions. Domain expertise in specific industries. Familiarity with CCaaS and related technologies. Experience facilitating Design-Based Thinking sessions focused on AI's role and diverse user needs. Ability to develop reference architectures that support client solutions. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Zendesk, Inc.
Senior Enterprise Account Executive page is loaded Senior Enterprise Account Executiveremote type: Fully Flexiblelocations: Remote, United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: R31586 Job DescriptionJoin us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients. Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients' business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends. What You Bring to the Role: BA/BS degree or equivalent experience required. Experience in cloud/software B2B sales or solution engineering, with a minimum of 8 years of experience and a proven track record of exceeding sales targets. Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President's club membership is a plus. Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. Experience in managing customer relationships with organizations generating revenues exceeding $2 billion. A history of successfully selling to VP and C-level executives in Enterprise accounts. Outstanding presentation, negotiation, and deal-closing abilities. Experience creating and leveraging territory and account plans. An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth. Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions. Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker. Ability to travel to customer locations. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Senior Enterprise Account Executive page is loaded Senior Enterprise Account Executiveremote type: Fully Flexiblelocations: Remote, United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: R31586 Job DescriptionJoin us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients. Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients' business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends. What You Bring to the Role: BA/BS degree or equivalent experience required. Experience in cloud/software B2B sales or solution engineering, with a minimum of 8 years of experience and a proven track record of exceeding sales targets. Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President's club membership is a plus. Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. Experience in managing customer relationships with organizations generating revenues exceeding $2 billion. A history of successfully selling to VP and C-level executives in Enterprise accounts. Outstanding presentation, negotiation, and deal-closing abilities. Experience creating and leveraging territory and account plans. An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth. Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions. Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker. Ability to travel to customer locations. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.