A prominent UK bank seeks a Corporate Banking professional to manage an active portfolio of Corporate customers and develop relationships in the community. The role involves delivering tailored financing packages, managing risks, and building a strong internal network. Ideal candidates will have outstanding relationship management and credit writing skills. Competitive salary and benefits offered, with opportunities for hybrid working.
Dec 12, 2025
Full time
A prominent UK bank seeks a Corporate Banking professional to manage an active portfolio of Corporate customers and develop relationships in the community. The role involves delivering tailored financing packages, managing risks, and building a strong internal network. Ideal candidates will have outstanding relationship management and credit writing skills. Competitive salary and benefits offered, with opportunities for hybrid working.
We have been awarded the " Most Loved Workplace "! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. You are key component for delivering the business model for Corporate banking. In addition to originating and managing a portfolio of Corporate customers, you will be an ambassador for Metro Bank and develop the bank's profile in the local community. What you will do: You will be responsible for building and managing an active portfolio of Corporate customers and growing our market presence with the acquisition of new customers. You will develop and maintain active and influential relationships with key market professionals, advisors and clients, being Metro Bank's external face to the market building our brand and reputation across the region. You will have ultimate responsibility for delivering tailored financing packages to Corporate businesses, structuring debt facilities of £5m-100m. You will manage, influence and build an internal network across Metro Bank to ensure a One Team approach for customers and colleagues. You will work alongside key internal stakeholders to structure and deliver debt propositions which adhere to the banks pricing requirements, risk policies and reporting requirements. You will lead, coach and inspire other colleagues in the team and wider Bank. You will manage all aspects of Risk, including Credit, Operational and Regulatory. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: Outstanding relationship management skills, ideally with complex debt solution experience and specialist knowledge across a broad range of sectors. You will be experienced in credit writing, financial analysis and report writing for customers with complex needs. A proven track record of growing a corporate portfolio, building relationships, effectively influencing others and collaborating well with peers. You will have excellent credit underwriting skills, communication and organisational skills, with a track record of lending to Mid-Corporates. You will have excellent negotiation skills with an ability to influence and interact with senior/executive management both internally and externally. You will understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Our promise to you We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a range of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Dec 12, 2025
Full time
We have been awarded the " Most Loved Workplace "! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. You are key component for delivering the business model for Corporate banking. In addition to originating and managing a portfolio of Corporate customers, you will be an ambassador for Metro Bank and develop the bank's profile in the local community. What you will do: You will be responsible for building and managing an active portfolio of Corporate customers and growing our market presence with the acquisition of new customers. You will develop and maintain active and influential relationships with key market professionals, advisors and clients, being Metro Bank's external face to the market building our brand and reputation across the region. You will have ultimate responsibility for delivering tailored financing packages to Corporate businesses, structuring debt facilities of £5m-100m. You will manage, influence and build an internal network across Metro Bank to ensure a One Team approach for customers and colleagues. You will work alongside key internal stakeholders to structure and deliver debt propositions which adhere to the banks pricing requirements, risk policies and reporting requirements. You will lead, coach and inspire other colleagues in the team and wider Bank. You will manage all aspects of Risk, including Credit, Operational and Regulatory. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: Outstanding relationship management skills, ideally with complex debt solution experience and specialist knowledge across a broad range of sectors. You will be experienced in credit writing, financial analysis and report writing for customers with complex needs. A proven track record of growing a corporate portfolio, building relationships, effectively influencing others and collaborating well with peers. You will have excellent credit underwriting skills, communication and organisational skills, with a track record of lending to Mid-Corporates. You will have excellent negotiation skills with an ability to influence and interact with senior/executive management both internally and externally. You will understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Our promise to you We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a range of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
We are proud to have won the "Most Loved Workplace" award! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities. As a Banking Representative, you will interact with our customers as the 'face' of Metro Bank displaying sound knowledge of our products and services and delivering exceptional customer service. What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will be a brand ambassador in the community, supporting the store to be the number one community bank. You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank. Working Arrangements & Training: Metro Bank Gateshead working arrangements are Monday - Friday, 8:45am - 5:15pm and Saturdays, 8:15am - 4:30pm. We are currently hiring for 37.5 hours per week, across 5 days. What you will need: Ability to build strong customer relationships in a fast-paced environment. Maintain meticulous attention to detail even under pressure. Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers. Proficiency in computer skills, including a working knowledge of Microsoft Office. Capability to deliver outstanding customer experiences within a fast-paced environment. While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential. Our promise to you: Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Extensive training and internal opportunities for career advancement. Upon completion of training, you will receive a salary uplift. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Dec 11, 2025
Full time
We are proud to have won the "Most Loved Workplace" award! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities. As a Banking Representative, you will interact with our customers as the 'face' of Metro Bank displaying sound knowledge of our products and services and delivering exceptional customer service. What you will do: You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will be a brand ambassador in the community, supporting the store to be the number one community bank. You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank. Working Arrangements & Training: Metro Bank Gateshead working arrangements are Monday - Friday, 8:45am - 5:15pm and Saturdays, 8:15am - 4:30pm. We are currently hiring for 37.5 hours per week, across 5 days. What you will need: Ability to build strong customer relationships in a fast-paced environment. Maintain meticulous attention to detail even under pressure. Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers. Proficiency in computer skills, including a working knowledge of Microsoft Office. Capability to deliver outstanding customer experiences within a fast-paced environment. While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential. Our promise to you: Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Extensive training and internal opportunities for career advancement. Upon completion of training, you will receive a salary uplift. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Collaborate with various first line of defence teams to ensure alignment of technology controls to relevant information security standards Support and challenge Information Security control design across IT and the wider business to be as efficient and effective as possible given the dynamic nature of risk and threat within the banking industry Ensure transparency in Information Security decisions made across all programmes and projects that you are supporting Support a varied and demanding programme of bank-wide change working with project teams to advise and guide on information security best practice. You will help ensure that final outputs comply with external best practice, regulation and internal governance, whilst balancing the specific delivery needs and challenges of the project Identify security testing requirements, collaborate with appropriate stakeholders to scope these tests and to ensure that the business risk associated with any issues identified is incorporated into project risk management and treated in accordance with the Bank's risk management policies and processes Information Security management reporting, specifically within the change and project environment When required, deputise for the Head of Information Security Change And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: You must have a strong understanding of information security within the project management lifecycle, alongside a solid working knowledge of enterprise technology You must have a strong risk management background and experience in conducting security risk assessments on projects and developing security controls Specific experience in secure design, build and control methodologies aligned to relevant security standards, e.g. ISO27001, PCI DSS, NIST Demonstrable experience of Agile, DevSecOps, Cloud, containerization, microservices and similar technologies is desirable Excellent stakeholder management skills with the ability to distil complex conversations into information that can be consumed by a non-technical audience to make decisions You are able to critically assess regulatory risks applicable to systems and projects within the financial industry against the wider business and information security risks Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Dec 11, 2025
Full time
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: Collaborate with various first line of defence teams to ensure alignment of technology controls to relevant information security standards Support and challenge Information Security control design across IT and the wider business to be as efficient and effective as possible given the dynamic nature of risk and threat within the banking industry Ensure transparency in Information Security decisions made across all programmes and projects that you are supporting Support a varied and demanding programme of bank-wide change working with project teams to advise and guide on information security best practice. You will help ensure that final outputs comply with external best practice, regulation and internal governance, whilst balancing the specific delivery needs and challenges of the project Identify security testing requirements, collaborate with appropriate stakeholders to scope these tests and to ensure that the business risk associated with any issues identified is incorporated into project risk management and treated in accordance with the Bank's risk management policies and processes Information Security management reporting, specifically within the change and project environment When required, deputise for the Head of Information Security Change And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: You must have a strong understanding of information security within the project management lifecycle, alongside a solid working knowledge of enterprise technology You must have a strong risk management background and experience in conducting security risk assessments on projects and developing security controls Specific experience in secure design, build and control methodologies aligned to relevant security standards, e.g. ISO27001, PCI DSS, NIST Demonstrable experience of Agile, DevSecOps, Cloud, containerization, microservices and similar technologies is desirable Excellent stakeholder management skills with the ability to distil complex conversations into information that can be consumed by a non-technical audience to make decisions You are able to critically assess regulatory risks applicable to systems and projects within the financial industry against the wider business and information security risks Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions! Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
A leading financial institution is seeking a dedicated individual to join their team in Northampton. This hybrid role focuses on acquiring new commercial business clients and fostering strong relationships within the local community. The ideal candidate will excel in customer service, have a track record of engaging new clients, and demonstrate leadership abilities. Competitive salary, annual bonuses, and attractive benefits are offered.
Dec 10, 2025
Full time
A leading financial institution is seeking a dedicated individual to join their team in Northampton. This hybrid role focuses on acquiring new commercial business clients and fostering strong relationships within the local community. The ideal candidate will excel in customer service, have a track record of engaging new clients, and demonstrate leadership abilities. Competitive salary, annual bonuses, and attractive benefits are offered.
A leading UK bank is seeking a Network Operations professional to lead the technical development of its Network Infrastructure. Responsibilities include managing security operations, optimizing processes, and collaborating with third-party suppliers. Ideal candidates have a proven record in networking, familiarity with various technologies, and strong troubleshooting skills. The role offers a competitive salary and opportunities for internal promotions. Join a bank that values innovation and prioritizes staff development while maintaining work-life balance through hybrid working options.
Dec 09, 2025
Full time
A leading UK bank is seeking a Network Operations professional to lead the technical development of its Network Infrastructure. Responsibilities include managing security operations, optimizing processes, and collaborating with third-party suppliers. Ideal candidates have a proven record in networking, familiarity with various technologies, and strong troubleshooting skills. The role offers a competitive salary and opportunities for internal promotions. Join a bank that values innovation and prioritizes staff development while maintaining work-life balance through hybrid working options.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. So what will you be doing? Supporting the Store Manager in supervision of the team and all operational activities Inspiring and nurturing colleagues by being a role model for our amazing behaviours. Assisting customers with complex queries Taking responsibility for complaints handling through to resolution Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives Supporting colleagues' development and our Licence to amaze scheme Actively participating in the store events, including Kids Rock, Money Zone and Grand Openings Constantly looking for ways to Surprise and Delight our customers! And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: Passionate about providing unparalleled levels of service and convenience for customers. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Able to work and learn quickly in a fast-paced, fun and dynamic environment Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow Care about doing a great job and exceeding expectations with the quality of what you do Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline Naturally, you will be comfortable with having full operational accountability of the Store We need you to be fully flexible to work on a variety of shift patterns over seven days You will work across 5 days a week - Cardiff Queen Street is a Monday-Friday store, however a successful candidate will be required to work some Saturdays to support our Newport Road store. Our promise to you We will make sure that you are are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Dec 09, 2025
Full time
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. So what will you be doing? Supporting the Store Manager in supervision of the team and all operational activities Inspiring and nurturing colleagues by being a role model for our amazing behaviours. Assisting customers with complex queries Taking responsibility for complaints handling through to resolution Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives Supporting colleagues' development and our Licence to amaze scheme Actively participating in the store events, including Kids Rock, Money Zone and Grand Openings Constantly looking for ways to Surprise and Delight our customers! And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: Passionate about providing unparalleled levels of service and convenience for customers. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Able to work and learn quickly in a fast-paced, fun and dynamic environment Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow Care about doing a great job and exceeding expectations with the quality of what you do Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline Naturally, you will be comfortable with having full operational accountability of the Store We need you to be fully flexible to work on a variety of shift patterns over seven days You will work across 5 days a week - Cardiff Queen Street is a Monday-Friday store, however a successful candidate will be required to work some Saturdays to support our Newport Road store. Our promise to you We will make sure that you are are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. So what will you be doing? • Supporting the Store Manager in supervision of the team and all operational activities • Inspiring and nurturing colleagues by being a role model for our amazing behaviours. • Assisting customers with complex queries • Taking responsibility for complaints handling through to resolution • Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives • Supporting colleagues' development and our Licence to amaze scheme • Actively participating in the store events, including Kids Rock, Money Zone and Grand Openings • Constantly looking for ways to Surprise and Delight our customers! And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: • Passionate about providing unparalleled levels of service and convenience for customers. • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Able to work and learn quickly in a fast-paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do • Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline • Naturally, you will be comfortable with having full operational accountability of the Store • We need you to be fully flexible to work on a variety of shift patterns over seven days a week Our promise to you • We will make sure that you are are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
Dec 09, 2025
Full time
We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. So what will you be doing? • Supporting the Store Manager in supervision of the team and all operational activities • Inspiring and nurturing colleagues by being a role model for our amazing behaviours. • Assisting customers with complex queries • Taking responsibility for complaints handling through to resolution • Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives • Supporting colleagues' development and our Licence to amaze scheme • Actively participating in the store events, including Kids Rock, Money Zone and Grand Openings • Constantly looking for ways to Surprise and Delight our customers! And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: • Passionate about providing unparalleled levels of service and convenience for customers. • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Able to work and learn quickly in a fast-paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do • Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline • Naturally, you will be comfortable with having full operational accountability of the Store • We need you to be fully flexible to work on a variety of shift patterns over seven days a week Our promise to you • We will make sure that you are are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!
