Metro Bank Plc

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none! You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image. The successful candidate will be required to work out of both Manchester and Salford stores. So what will you be doing? • Supporting the Store Manager in supervision of the team and all operational activities • Inspiring and nurturing colleagues by being a role model for our amazing behaviours. • Assisting customers with complex queries • Taking responsibility for complaints handling through to resolution • Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives • Supporting colleagues' development and our Licence to amaze scheme • Actively participating in the store events, including Kids Rock, Money Zone and Grand Openings • Constantly looking for ways to Surprise and Delight our customers! And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: • Passionate about providing unparalleled levels of service and convenience for customers. • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Able to work and learn quickly in a fast-paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do • Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline • Naturally, you will be comfortable with having full operational accountability of the Store • We need you to be fully flexible to work on a variety of shift patterns over seven days a week Our promise to you • We will make sure that you are are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts! • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: Collaborate with the wider Tech Experience & Colleague Enablement as a line of defence against incidents, service requests, application packaging, Problem management. Support and collaborate with other teams to deliver projects or value stream activities. Help to configure the banks base colleagues' platform/image and keep it up to date, patched, compliant in line with the technical road map. Responsible for software packaging, deployment, addressing application vulnerability and ensuring applications and features to support our colleagues. Support the desktop infrastructure and hardware to ensure it meets current and future business needs. Own and complete key tasks and deliverables, in the vision, goals, objectives, priorities, and key strategies for your area as well as driving continuous improvement. Partner with wider teams and third parties to continually optimise both in terms of technology. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Excellent technical knowledge of Intune and Configuration Manager for delivering solutions and supporting Windows workstation OS and application delivery. Experience of Microsoft 365 modern workplace SaaS and on-premise tools used to manage enterprise services in a diverse environment. Strong knowledge of PowerShell and delivering technical end-to-end solutions through stages touching on a range of technologies. Skilled in troubleshooting and supporting Windows end user devices and its managing infrastructure, good knowledge of virtualisation and networking required. Strong knowledge of Mobile Device Management products like Microsoft InTune/Airwatch. Security patching and updates, following best practices for maintaining security posture across OS and applications to high industry standards. Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: As the Head of External Communications, you will be accountable for Metro Bank's media and public affairs, developing and implementing our integrated communications strategy and public affairs programme, aligned to our corporate and business objectives and priorities. You will tell the Metro Bank story to raise the brand profile, creating confidence, driving understanding and awareness, and importantly, protecting the bank's reputation. Develop and oversee a proactive external communication plan linked to internal communication and marketing activity, to ensure joined up thinking across external channels which amplify our key messages. Promote the bank and its expertise - identifying potential stories, news hooks and opportunities for campaigns. Create programmes of activity and campaigns that help us reach our corporate, commercial and operational objectives. Anticipate, identify and prepare for issues that may have an impact on the bank. Proactively provide insight, analysis and counsel to the CEO, Chairman, Executive Committee and leaders across the business, as well as building lasting relationships bank wide, and be across all important topics and anticipate any challenges. Provide support to the Chief People Officer coordinating the ESG agenda, in particular social and sustainability content and actions. Influence and secure support from key decision-makers on issues of importance. Build and maintain Metro Bank's relationships with ministers, MPs, peers and other senior figures. You will be the primary external spokesperson for Metro Bank when issues do arise and will lead on any external/media crisis communication activity. Manage, coach, develop and drive the external comms team, ensuring a robust external comms function that supports the business, but that also responds quickly and effectively to media enquiries and customer issues. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Extensive experience of creating and delivering external communication strategies at a senior level within a financial services organisation, or other regulated environment. Experience across the full external comms skill set including media relations, financial communications, stakeholder management (up to an including C-Suite and Board), public affairs, political analysis, ESG, crisis communication, issues management, consumer PR, and storytelling. Comfortable engaging with all levels of an organisation as well as with a broad range of external stakeholders. Confidence in giving your opinion, challenging in a constructive and solutions focused manner, and taking on feedback to come to appropriate solutions and the best outcomes. Experience developing short, medium and long-term external communication plans, bringing creativity and fresh ideas, with confidence to constructively challenge the way things are done and proposing new initiatives. Effective time management skills, these are critical and you should be comfortable working at pace, juggling multiple deadlines and projects (in a role of this nature you will also need to respond to last-minute requests). Strong understanding of the benefits and drawbacks of different communication mediums and channels, comfortable with written, visual and video. Strong ability to identify and highlight associated external communication risks, with experience in mitigation planning. Ideally good understanding and working knowledge of listing rules and investor relations. To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Our promise to you We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: Scope and deliver high quality supplier assurance reviews Produce high quality working papers supporting assurance conclusions Publish high quality and timely reports with appropriate management action plans to remediate any control issues found during the reviews Work with subject matter expert teams (e.g. Procurement, Supplier Commercial Management, Information Security, Architecture, Security Operations, Operations Resilience, etc.) to make sure that suppliers' controls meet the Bank's minimum requirements Provide support to Service Owners in reviewing supplier remediation evidence Support supplier on-boarding checks and incident reviews Influence across the Bank up to and including the leadership team Keep up to date on regulatory changes and industry best practices And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Hands on experience working in Supplier Assurance or another similar role such as Audit or Information Security Ability in working through the issue's root cause and developing practical remediation recommendations Excellent communication and stakeholder management skills, including report writing Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: As the Director of Digital and Enterprise Analytics, you will take ownership of the customer facing digital channels and their strategy across retail, SME, corporate and commercial customers ensuring they deliver their revenue, service and risk requirements. Deliver and maintain a core data reporting capability to all areas of the organisation including reg reporting, credit risk, finance, and products. Embed data into the way the Bank manages its channels and use insights to support business decisions. Focus on customer behaviours, to anticipate needs and further develop the range of digital services. Develop a strategy for the Bank's customer facing digital channels in collaboration with our Product and Proposition teams to deliver future growth. Influencing and driving the use of data across the organisation, improving the way in which data is collated, designed, stored and used to make decisions. Responsible for the trading performance of the channels and for the growth in revenue generation and usage of the digital estate, increasing users and transaction volumes and creating fans. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: You will have experience working in a digital, data or product leadership role in an agile organisation. Strong understanding of statistics, structured and unstructured data analysis, predictive modelling techniques and data visualisation as well as good command of emerging methodologies like Artificial Intelligence (AI). Must be well versed in using Data to analyse and solve complex problems. Core understanding of banking digital channels, technologies and best practice in how to use data to make a difference to customers. Knowledge of developments digital channels within retail and commercial banking. Excellent stakeholder management experience to drive change. Experience of building, managing and developing a collaborative team. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: As one of our Commercial Lending Director at Metro Bank you will form part of the Regional Commercial team, driving the future growth of the Bank, landing and maintaining a growing book of commercial lending customers. Manage an active portfolio of Regional Commercial Banking customers, working closely with the BD teams and Lending Directors to convert leads, growing the bank with the acquisition of new borrowing customers. Develop and maintain active and influential business relationships with key market professionals, clients and customers, as one of Metro Bank's external faces to the commercial market. Manage, influence, and build an internal network across Metro Bank to maintain our One Team, highly customer centric approach. Manage risk, including Credit, Operational and Regulatory. Partner with key internal colleagues, stakeholders and teams, to deliver required propositions and pricing requirements, risk policies, with reporting set and managed within appetites. Work closely with the teams Commercial Analysts, providing support where needed to their lending fulfilment. Be a role model for the Regional Commercial Team and Metro Bank when dealing with customers, intermediaries, and colleagues. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: A proven track record of commercial lending within commercial/corporate banking environments, ideally having worked as a Commercial Banking Manager or equivalent within financial services. Excellent credit application/underwriting skills, with a track record of lending to medium and large SMEs. A track record in successfully building, maintaining and growing valuable commercial banking relationships and experience converting leads. Ability to promote the Metro Bank story to new customers, creating new FANS. Excellent negotiation skills with an ability to interact and influence senior/executive management internally and externally. Extensive knowledge of different industries and sectors and how these perform both financially and structurally with high levels of experience and intuition in decision making. Experienced in credit writing, financial analysis and report writing for customers with complex needs. A strong understanding of Financial Crime, AML, KYC requirements as well as TCF/conduct expectation and a good working knowledge of risk management. Ideally you will have an Associateship of Chartered Institute of Bankers or equivalent, though this is not essential. To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. This role will join our Regional Commercial Team across London, and we can consider applicants across all locations in London and the near surrounds. For us it's about the right candidate, so please do apply and we can discuss further with you. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues and making sure everyone feels valued, respected, seen, and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: As a Business Development Director for Asset Based Lending (ABL) at Metro Bank, you will deliver our brand and business model for ABL and Corporate and Commercial Banking. Proactively generate new ABL business from existing Metro Bank customers, via direct engagement with potential end users, and with the wider ABL advisory community, to achieve your core objectives. Use routes to market including Metro Bank Corporate and Commercial customers, direct approaches to potential new customers, and via referrals from the ABL advisory community including debt advisory, brokers, accountants, and other intermediaries to achieve objectives. Proactively develop business, relationship build and manage pipelines, whilst building relationships with other departments such as Credit, Business Support, and Relationship Management. Make recommendations to support Metro Bank's business objectives whilst reinforcing the correct operational processes, ensuring we get things right first time for the Customer. Adhere to our core values by always treating customers fairly. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues, and Metro Bank and have the ability to call out any concerns. What you will need: A banking or independent lender background, where you have worked in ABL (or possibly invoice finance business development). A proactive and experienced business development specialist with an active network and excellent customer relationship skills. Extensive knowledge of invoice finance and ABL. Experience of delivering ABL business via your external introducer network (including accountancy firms with corporate finance and debt advisory functions, and broker networks). Experience interacting with businesses and customers, understanding what they do, how they do it, and their financial performance. An inquiring mindset, with an understanding of a balance sheet, P&L and cashflows. To understand the risks associated with your job and what that means for you, Metro Bank, and all our stakeholders. Our promise to you We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!

We have been awarded the " Most Loved Workplace "! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities . What you will do: As a Commercial Banking Director within the Real Estate team here at Metro Bank, you will use your Commercial Real Estate lending experience, and business development skills, to grow the bank with the acquisition of new customers, whilst maintaining your active portfolio of existing customers. Our Commercial Banking Directors are proactive external faces to the large commercial real estate market, building on Metro Bank's brand reputation in this key marketplace - Real Estate lending as an Asset Class makes up an increasingly significant part of our Commercial Balance Sheet. Deliver on lending and business development objectives, responding to external market challenges, regulatory requirements, and internal risk challenges. Manage, influence and build an internal network across the bank to ensure a One Team approach for customers and colleagues and to deliver required propositions and pricing requirements, risk policies and reporting set and managed within appetites. Manage workflow and performance of a team of Relationship Managers and Commercial Analysts, ensuring timely compliance of all credit and operational risk tasks. Manage aspects of risk, including Credit, Operational and Regulatory. Support career development of colleagues and be a role model for colleagues such as Commercial Banking Managers and Commercial Relationship Managers who may be looking to progress into your role in the future. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Evidencable track record in business development across commercial/corporate Real Estate lending, within a banking or similar financial services environment. Excellent credit origination and deal structuring skills, with a track record of lending to more complex Real Estate Finance customers, including large residential and mixed residential sub asset classes. In-depth knowledge of commercial banking, property investment and development lending, with general wider commercial banking and product knowledge. Experienced in credit writing, financial analysis and report writing for customers with complex requirements. Ability to confidentially represent your team and the Bank on various Committees, Forums and other formal groups both internally and externally. Excellent communication and customer/client relationship management with the ethos of providing excellent customer service. Excellent negotiation skills with an ability to interact and influence senior/executive management, internally and externally. Understand what drives a strong culture internally, and how to strengthen and maintain it as we grow - good knowledge of how culture and leadership feed through to customer experience. To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: As a Commercial Relationship Manager in the Real Estate lending team at Metro Bank you will work closely with senior Commercial Banking Managers and Directors to ensure we are delivering our business model for Real Estate. Manage an active portfolio of Real Estate customers, providing high levels of customer service, as well as growing the bank with the acquisition of new customers. Evaluate lending opportunities and management/testing of financial metrics/conditions, along with 'Risk' based considerations. Support the timely completion of Annual renewals, Covenants, Conditions Subsequent, EDD/ODDs and CRGA. Gather information from the customer; assess, analyse and interpret financial information such as financial statements, management accounts, profit and loss statements. Develop and maintain active and influential relationships with key market professionals and players. You will be a face of Metro Bank in the Real Estate market (customers & professionals) building our brand reputation in this key marketplace. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Direct experience developing relationships, within commercial/corporate Real Estate finance/lending environments, ideally within a Relationship Management role. A sound knowledge of commercial banking, development lending and property investment with general wider commercial banking and product knowledge. Experience in credit writing, financial analysis, report writing report and deal structuring skills in support of credit origination, ideally within Real Estate transactions. Sound communication and customer/client relationship management with the ethos of providing excellent customer service. Solid working knowledge of Financial Crime, AML requirements and TCF, conduct and consumer duty expectations and managing/operating within, risk, regulatory and operational frameworks. To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. Our Tech Product Owner is responsible for the creation and delivery of a value driven roadmap that delivers on our ambitious tech strategy, critical to the success of our business and creating FANs. What you will do: Translating the technical strategy and our architectural landscape into an actionable and deliverable roadmap of enhancements and new capabilities that enable AMAZEING customer/end user centric journeys and processes. Building up a picture of your customers/end users - who they are, what they enjoy, what they need and what makes them FANS (focus groups, segmentation analysis ). Data, Data, Data driven! With a passion for asking what are we building and why is it important? Creating the Vision and Objectives for the product and communicating this to your feature team. Define, prioritise and sequence the backlog of user stories, working with cross-functional feature teams to bring new propositions and features to life. Breakdown deliverables into a Minimal Viable Product (MVP), working with stakeholders to understand their needs and translate these to engineering for delivery. Ensuring there is constant communication and transparency with how the product is evolving and performing. Build up the roadmap for their product for the short and medium terms (6-12 month and 1-2 years). Holding ideation sessions to discuss ideas and ways to solve a problem - you set the What? and Why? Using KPIs as a measure of success and progress for changes, and understands the need and power of benefit realisation. Presenting at demo sessions and is able to communicate proof of concepts to senior stakeholders. Works in agile methodologies and supports the teams to deliver by providing context, priority order and quick clarifications where queries arise. Collaborate with the UI/UX teams and CX where appropriate, and brings these functions into the ideation process. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. You may have previously worked as a Product Owner or Product Manager within another organisation - Financial Services experience is not essential. Comfortable in detailed technical conversations, and can translate them for less technical colleagues. Understand how to assess the impacts and implications of our technical landscape to inform prioritisation. Experience of creating and managing digital products, developing journeys for online platforms. Knowledge of basic technology including APIs, UI, Logging, Alerting and load testing. You know how to gather requirements to create a user story, and can work with the Business Analysts to sign off on requirements. Ability to breakdown a project/initiative into a series of deliverables (MVP). Experience of building a roadmap, and have knowledge about producing 'Golden thread' to show how all initiatives deliver on the strategic objectives of the company. Knowledge of how to gather non-functional requirements to ensure we are building scalable and performative products and features. Understanding of who are customers are and can derive data to support changes in the roadmap. Work with data, for example SQL and analysis in MS Excel. An understanding of the financial markets, present and emerging trends. Experience of working in a Product role - preferably digital Product. Certified Scrum Product Owner (CSPO) & is desirable. SAFE Agile Certification is desirable. You are comfortable working on problem statements or KPIs set by your stakeholders and transforming them into features ready for prioritisation. Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: Support the Head of Real Estate in being Metro Bank's external face to the property market building our brand reputation in this key market place. Lead by example and develop the team to ensure high performance, professional growth and alignment with team values and goals. Manage workflow and performance of the team, ensuring timely compliance of all credit and operational risk tasks. Deliver on lending and other objectives, responding to internal risk challenges, external market challenges, and regulatory requirements. Manage an active portfolio of Real Estate customers and growing the bank with the acquisition of new customers. Manage all aspects of Risk, including Credit, Operational and Regulatory. Liaise with other internal stakeholders to deliver required propositions and pricing requirements, risk policies and reporting set and managed within appetites. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Proven track record of relationship management skills and specialist sector knowledge within commercial/corporate Real Estate Finance environments. Excellent credit origination and deal structuring skills, with a track record of lending to larger and more complex Real Estate Finance customers with the commercial and corporate space. In depth knowledge of commercial banking, property investment and development lending with general wider commercial banking and product knowledge. Experienced in credit writing, financial analysis and report writing for customers with complex needs. Strong understanding of Financial Crime, AML requirements as well as TCF, conduct and consumer duty expectations and managing/ operating within, risk / regulatory and operational frameworks. Excellent negotiation skills with an ability to interact and influence senior/executive management internally and externally. Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: Deputise for the CISO, Director of Tech Risk and Data with Board level visibility and reporting to Executive leadership, to define the Bank's policy and strategy for information security and data governance, take overall responsibility for execution of that strategy and maintain oversight over the protection of all Metro Bank's information and IT assets. Lead the design of Metro Bank's information security strategy and data governance strategy, develop the business case for change to achieve the strategy and engage with colleagues to implement these changes. Lead the definition of policies, standards and procedures for information security and data governance, moving Metro Bank towards alignment with industry good practice standards (e.g. ISO 27001, ITIL). Direct day-to-day management of information security and data controls, monitoring and incident response, with support from your team of information security change specialists and enterprise data architects. Maintain effective oversight to ensure overarching compliance with information security and data policies and procedures. Responsible for initiating, facilitating, and promoting activities to create information security and data awareness within the organisation. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What you will need: Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. Strong planning, people and technical skills, allowing you to be an effective leader, champion and manager of the infosec and data functions and related projects. Extensive experience across financial services and detailed understanding of the information security and data governance good practice in Banking and the established approaches to mitigating these. A deep understanding of information and data risk and control frameworks and standards, e.g. ISO27001, PCI DSS, NIST+. Strong leadership skills and proven ability to build, inspire, direct, motivate and performance-manage a multi-disciplinary team. MSc Information Security/MCIISec/CISSP/CISM/ISO27001 Lead Auditor or equivalent. Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

What you will do: As the Head of Prudential Risk Oversight you will build, manage and motivate a function to provide formal written periodic review summaries of Prudential Risk Oversight for consideration at committees including Executive & Board Risk Committees. You will be responsible for effective oversight of the Prudential Statements, namely, ICAAP, ILAAP, Recovery Plan and Resolvability Assessment Framework. Provide independent opinion regarding Prudential risk matters to the CRO, Executive Committee (typically via Executive Risk Committee) and Board (typically via Board Risk Committee). Manage and develop 2 nd Line of Defence (2LoD) Regulatory Reporting Oversight. Challenge and support Finance and Treasury teams in their progress to fulfil regulatory reporting responsibilities, feeding back directly to the relevant stakeholders as well as presenting at the relevant committees. And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders. You must have a strong understanding of banking regulation. Identify and interpret relevant regulations and their source. Strong understanding of risk management and ICAAP/ILAAP best practice and processes. In depth knowledge and experience of capital & liquidity reporting requirements. Understanding of ALCO and Risk committee structure as relevant for governance of Prudential deliverables. Experience of managing, influencing and coaching a team. Our promise to you We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the industry? If yes, then we may have the role for you! At Metro Bank we are looking for Customer Service Advisors who can provide professional and amazing customer service to our retail customers over the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues through the 'Professional Banking Certificate' an amazing qualification that is industry recognised by the Chartered Banking Institute. You will also have access to Metro Bank University which supports the training and development of all our colleagues - and with our ambitious growth targets, it can be a big chance for truly exciting career progression! In return, we will make sure that you are well-rewarded by offering you a competitive salary, annual bonus, hybrid working and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, and a number of colleague discounts. So what will you be doing ? • Providing fantastic service and support to our customers over the phone • Be a representative of the Metro Bank brand • Advising our customers on all types of queries such as: balance enquiries, payments, internet banking, card management, using our mobile app • Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy • Following the correct processes to make sure our customers are safe • Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person • Passionate about providing unparalleled levels of customer service and convenience • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • You'll need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service Job Types: Full-time, Permanent Salary: £20,350.00 per year Benefits: Work from home Schedule: 8 hour shift Weekend availability Supplemental pay types: Bonus scheme Work Location: One location