Experienced Café Manager - New Opening Location: Angel, London Salary: £34,000 - £38,000 + Performance Bonus Hours: Monday to Friday, 07:30 - 16:30 (No evenings or weekends for at least the first 6 months) Start Date: ASAP - Opening November 2025 About the Role: We are excited to launch our new café in Angel, London, and are seeking an experienced Café Manager to lead the day-to-day operations. This is a fantastic opportunity to shape and grow a vibrant new venue, forming a foundation for future openings across London and beyond. If you're looking for a role with scope to develop a brand and expand your leadership skills, we'd love to hear from you! We're bringing a little bit of Kiwi warmth and hospitality to London-originating as a café and roastery in Scotland, we're now expanding into London with big ambitions. As part of the pre-opening team, you'll have a critical role in advising on everything from service style to operational delivery. What You'll Do: > Manage the day-to-day running of an 80-cover café/coffee shop, ensuring smooth operations. > Lead, train, and develop your curated team of coffee specialists, fostering a culture of excellence and customer focus. > Assist with hiring, oversee weekly rotas, and manage staff breaks. > Handle opening and closing duties, stock management, and supplier relationships. > Drive upselling, build rapport within the local community, and promote brand awareness. > Test new products, specials, and seasonal lines, providing feedback and insights to the Head of Food and Roastery. > Maintain inventory, oversee ordering, and ensure high standards of quality and service. > Ensure a commitment to delivering a quality-driven product offerings. > Provide exceptional barista service, ensuring consistent coffee quality and presentation. > Report sales insights and operational deliverables regularly to the wider team. Ideal Candidate Profile: > Previous management and extensive barista experience, with a passion for delivering excellent coffee and a commitment to quality. > Strong passion for New Zealand's ethos and culture, with an affinity for bringing the brand to life. > Proven café management experience, with confidence and enthusiasm. > Excellent interpersonal and leadership skills; able to inspire and guide your team. > Hands-on management style, flexible, and proactive in all aspects of operations. > Passionate about delivering exceptional guest experiences and maintaining high standards. Work-Life Balance & Benefits: > Competitive salary within £34,000 - £38,000 + performance bonus. > A London Living Wage employer. > Monday to Friday role, 45 hours/week, with no evening or weekend work initially. > The chance to contribute to a growing brand with future expansion plans. > On-site support and a collaborative team environment. Interested? If you have previous management and barista experience and want to be part of this exciting venture, please send us your CV and a short cover letter. We look forward to hearing from you!
Jul 30, 2025
Full time
Experienced Café Manager - New Opening Location: Angel, London Salary: £34,000 - £38,000 + Performance Bonus Hours: Monday to Friday, 07:30 - 16:30 (No evenings or weekends for at least the first 6 months) Start Date: ASAP - Opening November 2025 About the Role: We are excited to launch our new café in Angel, London, and are seeking an experienced Café Manager to lead the day-to-day operations. This is a fantastic opportunity to shape and grow a vibrant new venue, forming a foundation for future openings across London and beyond. If you're looking for a role with scope to develop a brand and expand your leadership skills, we'd love to hear from you! We're bringing a little bit of Kiwi warmth and hospitality to London-originating as a café and roastery in Scotland, we're now expanding into London with big ambitions. As part of the pre-opening team, you'll have a critical role in advising on everything from service style to operational delivery. What You'll Do: > Manage the day-to-day running of an 80-cover café/coffee shop, ensuring smooth operations. > Lead, train, and develop your curated team of coffee specialists, fostering a culture of excellence and customer focus. > Assist with hiring, oversee weekly rotas, and manage staff breaks. > Handle opening and closing duties, stock management, and supplier relationships. > Drive upselling, build rapport within the local community, and promote brand awareness. > Test new products, specials, and seasonal lines, providing feedback and insights to the Head of Food and Roastery. > Maintain inventory, oversee ordering, and ensure high standards of quality and service. > Ensure a commitment to delivering a quality-driven product offerings. > Provide exceptional barista service, ensuring consistent coffee quality and presentation. > Report sales insights and operational deliverables regularly to the wider team. Ideal Candidate Profile: > Previous management and extensive barista experience, with a passion for delivering excellent coffee and a commitment to quality. > Strong passion for New Zealand's ethos and culture, with an affinity for bringing the brand to life. > Proven café management experience, with confidence and enthusiasm. > Excellent interpersonal and leadership skills; able to inspire and guide your team. > Hands-on management style, flexible, and proactive in all aspects of operations. > Passionate about delivering exceptional guest experiences and maintaining high standards. Work-Life Balance & Benefits: > Competitive salary within £34,000 - £38,000 + performance bonus. > A London Living Wage employer. > Monday to Friday role, 45 hours/week, with no evening or weekend work initially. > The chance to contribute to a growing brand with future expansion plans. > On-site support and a collaborative team environment. Interested? If you have previous management and barista experience and want to be part of this exciting venture, please send us your CV and a short cover letter. We look forward to hearing from you!
We are currently looking for Baristas and Site Leads ! While we prefer candidates with experience in coffee and/or supervisory roles, we are open to developing applicants who have a growth mindset and are eager to learn, even if they haven't previously held these roles. Please specify the role you are applying for in your cover letter. You Have previous experience as a barista, preferably in specialty coffee (not mandatory, interest and willingness to learn are key) Can develop and maintain extensive knowledge of our quality products and communicate this effectively to guests in an approachable manner Model professionalism by anticipating customer needs and tailoring service to create a memorable experience Foster a positive, proactive culture through communication and teamwork Continue to challenge yourself, expand your knowledge of coffee, business, and people, and share this knowledge with your team About Us Saint is a growing business seeking colleagues to grow with us, shape our future, and embrace our mission and values. We invest in our people through training and education, including our leadership programme for site leads/supervisors and access to SCA standard training via Sense It London. Opportunities for progression within the company are always considered, and some of our current baristas have even competed in UK championships, mentored by our COO and UK roasting champion. What We Offer £13 - £14.50 per hour, depending on role and experience Meals on shift, free coffee for consumption at work and to take home Discounts in-store and online Social and team events If this opportunity excites you, we would love to hear from you.
Jul 29, 2025
Full time
We are currently looking for Baristas and Site Leads ! While we prefer candidates with experience in coffee and/or supervisory roles, we are open to developing applicants who have a growth mindset and are eager to learn, even if they haven't previously held these roles. Please specify the role you are applying for in your cover letter. You Have previous experience as a barista, preferably in specialty coffee (not mandatory, interest and willingness to learn are key) Can develop and maintain extensive knowledge of our quality products and communicate this effectively to guests in an approachable manner Model professionalism by anticipating customer needs and tailoring service to create a memorable experience Foster a positive, proactive culture through communication and teamwork Continue to challenge yourself, expand your knowledge of coffee, business, and people, and share this knowledge with your team About Us Saint is a growing business seeking colleagues to grow with us, shape our future, and embrace our mission and values. We invest in our people through training and education, including our leadership programme for site leads/supervisors and access to SCA standard training via Sense It London. Opportunities for progression within the company are always considered, and some of our current baristas have even competed in UK championships, mentored by our COO and UK roasting champion. What We Offer £13 - £14.50 per hour, depending on role and experience Meals on shift, free coffee for consumption at work and to take home Discounts in-store and online Social and team events If this opportunity excites you, we would love to hear from you.
Noon Coffeehouse is a brand new speciality coffee house and artisan bakery in Sidcup. We're looking for 2 passionate and experienced Senior Baristas to join our team and help us deliver exceptional coffee and customer service. Please ensure you meet the required skill set and can travel to DA15 before applying. About the Role Senior barista position in a busy, speciality coffee house Up to 5 shifts per week (20-40 hours) Availability on Fridays, Saturdays and Sundays is essential Daytime hours only - enjoy a great work-life balance with no evening shifts Exciting opportunity to join a high-end, independent coffee and bakery concept from the start What We're Looking For Experience working as a barista in a fast-paced environment Confident with latte art, matcha preparation, and a wide range of hot and cold drinks Experience with opening, setting up, and closing a coffee shop Friendly, outgoing personality - someone who genuinely enjoys getting to know customers Passionate about speciality coffee and eager to keep learning Able to confidently describe and recommend products to customers Key Responsibilities Duties including opening, machine dial-in, bar setup and closing Preparing a full range of drinks to a high standard Delivering outstanding customer service at all times Taking orders and engaging customers with product knowledge Maintaining a clean, organised bar and shop environment Looking after and cleaning equipment regularly Equipment You'll Be Using Victoria Arduino Eagle One Mahlkönig E Series Grinders Benefits £14.00 per hour + share of tips Casual dress code Employee discount Free parking To Apply:Send your CV and a short message about yourself to Noon Coffeehouse
Jul 29, 2025
Full time
Noon Coffeehouse is a brand new speciality coffee house and artisan bakery in Sidcup. We're looking for 2 passionate and experienced Senior Baristas to join our team and help us deliver exceptional coffee and customer service. Please ensure you meet the required skill set and can travel to DA15 before applying. About the Role Senior barista position in a busy, speciality coffee house Up to 5 shifts per week (20-40 hours) Availability on Fridays, Saturdays and Sundays is essential Daytime hours only - enjoy a great work-life balance with no evening shifts Exciting opportunity to join a high-end, independent coffee and bakery concept from the start What We're Looking For Experience working as a barista in a fast-paced environment Confident with latte art, matcha preparation, and a wide range of hot and cold drinks Experience with opening, setting up, and closing a coffee shop Friendly, outgoing personality - someone who genuinely enjoys getting to know customers Passionate about speciality coffee and eager to keep learning Able to confidently describe and recommend products to customers Key Responsibilities Duties including opening, machine dial-in, bar setup and closing Preparing a full range of drinks to a high standard Delivering outstanding customer service at all times Taking orders and engaging customers with product knowledge Maintaining a clean, organised bar and shop environment Looking after and cleaning equipment regularly Equipment You'll Be Using Victoria Arduino Eagle One Mahlkönig E Series Grinders Benefits £14.00 per hour + share of tips Casual dress code Employee discount Free parking To Apply:Send your CV and a short message about yourself to Noon Coffeehouse
Now Hiring: Store Manager - Coneheads, Ilford Location: Ilford, East London (serving from a custom-built street-side hatch) Role: Full-time Store Manager Pay: From £15/hour - plus bonus perks, full training & long-term growth opportunities About Us: Coneheads is a new food and coffee concept launching in Ilford this August. We serve speciality coffee and sweet cones with bold, comfort-led toppings all from a compact, fast-paced street hatch. We're building our founding team and are looking for a dedicated, experienced and hands-on Store Manager to help us launch and lead day-to-day operations. The Role: As Store Manager, you'll be responsible for overseeing the full daily running of the site, from coffee and food quality to team performance and customer experience. You'll be working side-by-side with your team, setting the tone, pace, and standards for everything that goes out the hatch. Key responsibilities include: Leading daily operations with a focus on speed, quality, and service Managing rotas, shift planning, and staff performance Overseeing food prep and on-site production Maintaining excellent coffee and food standards Ensuring cleanliness, safety, and compliance with all hygiene regs Handling stock management, deliveries and ordering Supporting hiring and training of new staff Working closely with the founder to implement systems, solve challenges, and improve operations About You: You have previous experience in hospitality or café management You're confident leading small teams in fast-paced environments You have a solid understanding of both food and coffee service You're highly organised, reliable, and lead by example You're comfortable multitasking and staying calm under pressure You bring energy, professionalism, and a genuine passion for quality service What We Offer: Competitive pay from £15/hour, plus a monthly bonus Free food and coffee on shift Full training on systems, coffee, and food production A supportive team and a chance to grow with a brand from the beginning Real input into how we operate and expand
Jul 29, 2025
Full time
Now Hiring: Store Manager - Coneheads, Ilford Location: Ilford, East London (serving from a custom-built street-side hatch) Role: Full-time Store Manager Pay: From £15/hour - plus bonus perks, full training & long-term growth opportunities About Us: Coneheads is a new food and coffee concept launching in Ilford this August. We serve speciality coffee and sweet cones with bold, comfort-led toppings all from a compact, fast-paced street hatch. We're building our founding team and are looking for a dedicated, experienced and hands-on Store Manager to help us launch and lead day-to-day operations. The Role: As Store Manager, you'll be responsible for overseeing the full daily running of the site, from coffee and food quality to team performance and customer experience. You'll be working side-by-side with your team, setting the tone, pace, and standards for everything that goes out the hatch. Key responsibilities include: Leading daily operations with a focus on speed, quality, and service Managing rotas, shift planning, and staff performance Overseeing food prep and on-site production Maintaining excellent coffee and food standards Ensuring cleanliness, safety, and compliance with all hygiene regs Handling stock management, deliveries and ordering Supporting hiring and training of new staff Working closely with the founder to implement systems, solve challenges, and improve operations About You: You have previous experience in hospitality or café management You're confident leading small teams in fast-paced environments You have a solid understanding of both food and coffee service You're highly organised, reliable, and lead by example You're comfortable multitasking and staying calm under pressure You bring energy, professionalism, and a genuine passion for quality service What We Offer: Competitive pay from £15/hour, plus a monthly bonus Free food and coffee on shift Full training on systems, coffee, and food production A supportive team and a chance to grow with a brand from the beginning Real input into how we operate and expand
Are you passionate about coffee, community, and building vibrant customer experiences? We're looking for an enthusiastic and motivated Front of House Manager to lead a dynamic team in one of Walthamstow's most unique venues - a hybrid space combining artisan baking, specialty coffee, a bar, pop-up food events, co-working, and a climbing centre. This is more than just a cafe - it's a creative community, and we're looking for someone who thrives in a fast-paced, people-focused environment and wants to shape something truly special. What You'll Be Doing: - Lead the Front of House team - Inspire, train and manage a brilliant FOH team to deliver exceptional service across our café, bar, and event space. - Create an atmosphere that's friendly, welcoming and buzzing with positive energy. Coffee & Drinks Excellence - Oversee daily dial-ins and ensure every cup meets our high standards. - Develop signature coffee recipes and help shape our drinks menu. - Keep consistency and quality at the core of everything we serve. Customer Experience - Make sure every guest leaves happier than when they arrived. - Handle feedback and resolve issues with warmth and professionalism. - Find smart ways to improve service and surprise and delight our customers. Team Operations & Culture - Collaborate with leadership on hiring, training, and developing your team. - Manage rotas, schedules and daily operations. - Create a positive, supportive environment where your team can thrive. Systems, Equipment & Presentation - Keep our high-tech coffee kit in top shape. - Monitor stock levels and ensure the shop floor and signage are always looking sharp. - Respond to customer enquiries via email and socials. - Support catering for internal and external events. Events and Marketing - Collaborate with the kitchen to facilitate and promote catering services and events. - Posting content to our social media platforms. Bar Management - Communicating with customers to determine their drink orders and preferences. - Preparing and serving alcoholic and non-alcoholic beverages, including cocktails, spirits, and beers. - Providing friendly and efficient service, handling cash and card payments, and resolving customer issues. - Keeping the bar area clean, stocked, and organized. - Ensuring sufficient stock levels of ingredients and supplies. - Adhering to alcohol serving regulations and ensuring responsible drinking practices. Requirements: - A detail-oriented hospitality pro with a love for quality service and exceptional coffee - Friendly, approachable and great with people - both customers and team - Passion for artisan food, coffee culture, and learning new things - Experience leading a team in a hospitality or café environment - Comfortable with early starts (typically from 5am) - Confident using booking systems and communication platforms Benefits: - Discounted / free baked goods. - Refreshments / meals provided. - Full holiday pay. - Access to climbing facilities.
Jul 29, 2025
Full time
Are you passionate about coffee, community, and building vibrant customer experiences? We're looking for an enthusiastic and motivated Front of House Manager to lead a dynamic team in one of Walthamstow's most unique venues - a hybrid space combining artisan baking, specialty coffee, a bar, pop-up food events, co-working, and a climbing centre. This is more than just a cafe - it's a creative community, and we're looking for someone who thrives in a fast-paced, people-focused environment and wants to shape something truly special. What You'll Be Doing: - Lead the Front of House team - Inspire, train and manage a brilliant FOH team to deliver exceptional service across our café, bar, and event space. - Create an atmosphere that's friendly, welcoming and buzzing with positive energy. Coffee & Drinks Excellence - Oversee daily dial-ins and ensure every cup meets our high standards. - Develop signature coffee recipes and help shape our drinks menu. - Keep consistency and quality at the core of everything we serve. Customer Experience - Make sure every guest leaves happier than when they arrived. - Handle feedback and resolve issues with warmth and professionalism. - Find smart ways to improve service and surprise and delight our customers. Team Operations & Culture - Collaborate with leadership on hiring, training, and developing your team. - Manage rotas, schedules and daily operations. - Create a positive, supportive environment where your team can thrive. Systems, Equipment & Presentation - Keep our high-tech coffee kit in top shape. - Monitor stock levels and ensure the shop floor and signage are always looking sharp. - Respond to customer enquiries via email and socials. - Support catering for internal and external events. Events and Marketing - Collaborate with the kitchen to facilitate and promote catering services and events. - Posting content to our social media platforms. Bar Management - Communicating with customers to determine their drink orders and preferences. - Preparing and serving alcoholic and non-alcoholic beverages, including cocktails, spirits, and beers. - Providing friendly and efficient service, handling cash and card payments, and resolving customer issues. - Keeping the bar area clean, stocked, and organized. - Ensuring sufficient stock levels of ingredients and supplies. - Adhering to alcohol serving regulations and ensuring responsible drinking practices. Requirements: - A detail-oriented hospitality pro with a love for quality service and exceptional coffee - Friendly, approachable and great with people - both customers and team - Passion for artisan food, coffee culture, and learning new things - Experience leading a team in a hospitality or café environment - Comfortable with early starts (typically from 5am) - Confident using booking systems and communication platforms Benefits: - Discounted / free baked goods. - Refreshments / meals provided. - Full holiday pay. - Access to climbing facilities.
Are you passionate about coffee and love meeting new people? We have an exciting opportunity to join our Redchurch Cafe team as our new Assistant Manager We've been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principals have formed the backbone of our business - People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business. About the role We are currently looking for an energetic and highly motivated hospitality professional to join our Redchurch cafe team as our Assistant Cafe Manager. Here at Allpress we have an uncompromising commitment to great tasting coffee, flavour and service. We care deeply about our customers, and strive to deliver a consistent & distinctive customer experience that is unique to the Allpress brand. This position is all about ensuring our customers have the best experience possible. When you work with us as our Assistant Cafe Manager, you're promoting and selling our coffee and retail products, ensuring the space is vibrant and inviting plus checking our displays are looking their best. You will be our resident coffee expert, responsible for recipes, quality control and ensuring everyone in the team delivers excellent coffees. As an Assistant Cafe Manager your priority will be exceptional customer service, supporting the team to deliver consistent, great coffee and an overall eye for the room whilst being a support to our Cafe General Manager. Responsibilities will include: Having an eye for the room including maintaining H&S standards Ensuring retail displays are always looking their best Running the cafe while the Cafe General Manager is absent Leading preparation of outstanding coffee - this includes ongoing staff training and QC in all aspects of coffee Understanding of our order process and maintaining stock levels Delivering genuine and efficient service to each and every customer Ensuring the team are delivering high standards of service Advising on and selling retail coffee & accessories Running food & drinks Operating efficient table maintenance and service to dine in customers Opening and closing the café Details: Hours: 5 shifts per week around 40 hours per week Salary: £30,000 - £31,000 dependant on experience Days: Flexibility on days is preferred and weekend days are essential. Times: The cafe is open between 8-4 Mon-Fri and 9-4 on Saturdays and Sundays. Probation period: 3 months Reporting to: Redchurch Cafe General manager By becoming part of Allpress we offer our team: - Full role specific training - An employee assistance programme - supporting your mental health - Good work life balance - 33 days of annual leave - Access to LinkedIn Learning - Enhanced parental leave - London Living wage and daytime working - Fully paid access to gympass - Gender affirmation leave - Vast career development - A transparent and friendly company culture If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you. At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity. If this sounds like you then please apply with your CV and a cover letter explaining: Why you'd like to work for Allpress What interests you in the role Why you think you'd be a good fit Diversity & Inclusion Statement At Allpress we truly believe we are better together - We are committed to being an inclusive organisation where all people feel valued, respected and engaged. We commit to Continuously working towards removing barriers and bias. Building inclusive teams who represent people from all groups in society. Building a safe environment where it is encouraged to speak out against discrimination in any form. Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.
Jul 28, 2025
Full time
Are you passionate about coffee and love meeting new people? We have an exciting opportunity to join our Redchurch Cafe team as our new Assistant Manager We've been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principals have formed the backbone of our business - People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business. About the role We are currently looking for an energetic and highly motivated hospitality professional to join our Redchurch cafe team as our Assistant Cafe Manager. Here at Allpress we have an uncompromising commitment to great tasting coffee, flavour and service. We care deeply about our customers, and strive to deliver a consistent & distinctive customer experience that is unique to the Allpress brand. This position is all about ensuring our customers have the best experience possible. When you work with us as our Assistant Cafe Manager, you're promoting and selling our coffee and retail products, ensuring the space is vibrant and inviting plus checking our displays are looking their best. You will be our resident coffee expert, responsible for recipes, quality control and ensuring everyone in the team delivers excellent coffees. As an Assistant Cafe Manager your priority will be exceptional customer service, supporting the team to deliver consistent, great coffee and an overall eye for the room whilst being a support to our Cafe General Manager. Responsibilities will include: Having an eye for the room including maintaining H&S standards Ensuring retail displays are always looking their best Running the cafe while the Cafe General Manager is absent Leading preparation of outstanding coffee - this includes ongoing staff training and QC in all aspects of coffee Understanding of our order process and maintaining stock levels Delivering genuine and efficient service to each and every customer Ensuring the team are delivering high standards of service Advising on and selling retail coffee & accessories Running food & drinks Operating efficient table maintenance and service to dine in customers Opening and closing the café Details: Hours: 5 shifts per week around 40 hours per week Salary: £30,000 - £31,000 dependant on experience Days: Flexibility on days is preferred and weekend days are essential. Times: The cafe is open between 8-4 Mon-Fri and 9-4 on Saturdays and Sundays. Probation period: 3 months Reporting to: Redchurch Cafe General manager By becoming part of Allpress we offer our team: - Full role specific training - An employee assistance programme - supporting your mental health - Good work life balance - 33 days of annual leave - Access to LinkedIn Learning - Enhanced parental leave - London Living wage and daytime working - Fully paid access to gympass - Gender affirmation leave - Vast career development - A transparent and friendly company culture If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you. At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity. If this sounds like you then please apply with your CV and a cover letter explaining: Why you'd like to work for Allpress What interests you in the role Why you think you'd be a good fit Diversity & Inclusion Statement At Allpress we truly believe we are better together - We are committed to being an inclusive organisation where all people feel valued, respected and engaged. We commit to Continuously working towards removing barriers and bias. Building inclusive teams who represent people from all groups in society. Building a safe environment where it is encouraged to speak out against discrimination in any form. Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.
Kiss the Hippo Coffee is a dynamic specialty coffee brand based in London, with a growing presence in the wholesale coffee and machinery sector. We are committed to providing high-quality products and outstanding service to our partners, creating meaningful relationships in the coffee industry, and fostering a culture of innovation and excellence. We are now seeking a Head of Wholesale to lead our team and drive growth in our wholesale operations. Role Overview The Head of Wholesale will be a strategic leader responsible for driving the growth and performance of our wholesale channel. This role involves managing a sales team, overseeing key accounts, and collaborating cross-functionally to ensure the seamless delivery of our products and services. The ideal candidate will possess a deep understanding of the specialty coffee industry, strong commercial acumen, and a passion for building meaningful partnerships. Key Responsibilities Strategic Leadership & Team Management Lead and mentor the wholesale team, fostering a culture of accountability, collaboration, and continuous improvement. Develop and execute a comprehensive wholesale strategy aligned with company objectives. Set clear performance targets and KPIs, providing regular feedback and support to team members. Business Development & Account Management Identify and pursue new business opportunities, expanding our wholesale customer base. Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Oversee the onboarding process for new accounts, ensuring a smooth transition and integration. Operational Excellence Collaborate with the operations team to ensure timely and accurate order fulfilment. Monitor inventory levels and coordinate with supply chain to meet customer demands. Implement and optimise processes to enhance efficiency and reduce costs. Cross-Functional Collaboration Work closely with the marketing team to develop promotional materials and campaigns that support wholesale growth. Partner with the training and education team to provide clients with the necessary resources and support. Collaborate with the technical team to address equipment-related inquiries and issues. Reporting & Analysis Utilize CRM tools to track sales activities, customer interactions, and performance metrics. Prepare regular reports for senior leadership, highlighting achievements, challenges, and opportunities. Analyze market trends and competitor activities to inform strategic decisions. Qualifications Proven experience in wholesale management, preferably within the specialty coffee or premium food & beverage sectors. Strong leadership skills with a track record of managing and developing teams. Excellent communication, negotiation, and interpersonal skills. Proficient in CRM software and Microsoft Office Suite; experience with ERP systems is a plus. Ability to travel as needed to meet with clients and attend industry events. Personal Attributes Commercially minded with a focus on driving growth and profitability. Customer-centric approach, with a commitment to delivering exceptional service. Adaptable and proactive, with the ability to thrive in a dynamic environment. Passionate about specialty coffee and the broader coffee industry. What We Offer Competitive salary and performance-based bonuses. Opportunities for professional development and career progression. A collaborative and inclusive work environment. Employee discounts on products and services.
Jul 27, 2025
Full time
Kiss the Hippo Coffee is a dynamic specialty coffee brand based in London, with a growing presence in the wholesale coffee and machinery sector. We are committed to providing high-quality products and outstanding service to our partners, creating meaningful relationships in the coffee industry, and fostering a culture of innovation and excellence. We are now seeking a Head of Wholesale to lead our team and drive growth in our wholesale operations. Role Overview The Head of Wholesale will be a strategic leader responsible for driving the growth and performance of our wholesale channel. This role involves managing a sales team, overseeing key accounts, and collaborating cross-functionally to ensure the seamless delivery of our products and services. The ideal candidate will possess a deep understanding of the specialty coffee industry, strong commercial acumen, and a passion for building meaningful partnerships. Key Responsibilities Strategic Leadership & Team Management Lead and mentor the wholesale team, fostering a culture of accountability, collaboration, and continuous improvement. Develop and execute a comprehensive wholesale strategy aligned with company objectives. Set clear performance targets and KPIs, providing regular feedback and support to team members. Business Development & Account Management Identify and pursue new business opportunities, expanding our wholesale customer base. Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Oversee the onboarding process for new accounts, ensuring a smooth transition and integration. Operational Excellence Collaborate with the operations team to ensure timely and accurate order fulfilment. Monitor inventory levels and coordinate with supply chain to meet customer demands. Implement and optimise processes to enhance efficiency and reduce costs. Cross-Functional Collaboration Work closely with the marketing team to develop promotional materials and campaigns that support wholesale growth. Partner with the training and education team to provide clients with the necessary resources and support. Collaborate with the technical team to address equipment-related inquiries and issues. Reporting & Analysis Utilize CRM tools to track sales activities, customer interactions, and performance metrics. Prepare regular reports for senior leadership, highlighting achievements, challenges, and opportunities. Analyze market trends and competitor activities to inform strategic decisions. Qualifications Proven experience in wholesale management, preferably within the specialty coffee or premium food & beverage sectors. Strong leadership skills with a track record of managing and developing teams. Excellent communication, negotiation, and interpersonal skills. Proficient in CRM software and Microsoft Office Suite; experience with ERP systems is a plus. Ability to travel as needed to meet with clients and attend industry events. Personal Attributes Commercially minded with a focus on driving growth and profitability. Customer-centric approach, with a commitment to delivering exceptional service. Adaptable and proactive, with the ability to thrive in a dynamic environment. Passionate about specialty coffee and the broader coffee industry. What We Offer Competitive salary and performance-based bonuses. Opportunities for professional development and career progression. A collaborative and inclusive work environment. Employee discounts on products and services.
Do you live and breathe coffee quality? Are you a sensory expert with a passion for flavour, consistency, and continuous improvement? If so, this could be the perfect role for you! At Union Hand-Roasted Coffee, we're pioneers of ethical sourcing and quality-led roasting. As our new Coffee Quality Manager, you'll be at the heart of our commitment to excellence, ensuring that every cup we produce lives up to our award-winning standards. You'll work closely with our sourcing, roasting, and production teams to lead cupping sessions and oversee daily quality checks. From troubleshooting and maintaining flavour profiles to conducting sensory evaluations and analysing green coffee, you'll play a key role in upholding our quality standards. You'll also contribute to innovation, product development, and our wider sustainability goals. This is a hands-on role that sits at the intersection of quality control and creative development - ideal for someone who thrives in a collaborative environment. As Coffee Quality manager, you'll need to: • Manage the quality of production samples, including leading daily production cupping sessions and grading. • Work closely with our Roasters to uphold quality standards throughout the production process, offering guidance and support where needed. • Oversee and continuously improve quality control protocols from production through to distribution. • Support the Head of Quality in maintaining flavour profiles and managing calibration processes across the range. • Conduct shelf life and bench testing of packed products, analysing results and making recommendations for improvement. • Collaborate with the Head of Quality on new and existing product development (NPD/ EPD) projects. • Maintain accurate records of cupping results, quality assessments, and roasting data across internal systems and Cropster. • Carry out physical analysis and roasting of green coffee samples to assess quality and suitability. • Assist the Head of Quality and Head of Ethical Sourcing in managing green coffee procurement and supplier performance. • Coordinate and monitor the timely receipt of green coffee samples in line with the GM schedule. • Support traceability and compliance efforts by assisting the BRC/EMS Coordinator with traceability exercises and documentation. • Conduct benchmarking of competitor products to help ensure Union remains at the forefront of coffee quality and innovation. • Investigate customer quality concerns and complaints, providing clear recommendations for corrective actions. • Support the Commercial Team by participating in customer presentations, tender processes, roastery visits, and leading cupping sessions. You'll have: • Advanced coffee certifications (Q Grader, SCA certifications) preferred • Proven experience in quality assurance within the specialty coffee industry or similar environment • Good knowledge of coffee quality standards, sourcing practices, roasting processes, and sensory evaluation • Advanced cupping/coffee quality skills • Strong analytical skills and familiarity with data-driven quality improvement techniques • Highly skilled at detecting and addressing variations in quality • Analytical and data-driven with a strong focus on data in ndecision-making and quality improvement • Excellent verbal and written communication skills, with the ability to articulate quality standards across departments • Experience working with NetSuite/Cropster would be highly advantageous In return, we offer: • Great, agile team to work with • The chance to be an active part of Union's success in spreading the love of specialty coffee • Lots of holiday - with 25 days of holiday plus the usual bank holidays • Fantastic support for parents/carers - enhanced family/dependant leave and pay allowances • Support for your future - access to our salary sacrifice workplace pension scheme from day one • Support with travel - access to our Cycle to Work Scheme / Electric Car Scheme • Support with tech - access to a range of perks and discounts on personal tech (mobiles, laptops, household appliances) • Free breakfast - and endless great coffee to drink at work • Discounts on coffee, equipment and accessories • Access to the Extras Discount Scheme - providing savings across a wide range of high street retailers • Discounted gym memberships • Counselling support - access to a 24-hour/365-day per year counselling support service • Time to give and support our communities - with paid time off for volunteering You'll be part of our team, helping us grow in the right way - upholding our ethics and values, and having some fun along the way. We are an equal opportunities employer and believe that diversity is a strength. We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. If you think you like the sound of this role and fit the description, we'd love to hear from you. If you'd like more information or to download a copy of our recruitment pack/job description, head over to: Alternatively, you can contact us at Please note that while we will try to respond to all applications, sometimes the sheer volume of responses means we can only focus on successful applicants. If your application is successful, one of the team will be in touch to arrange an initial conversation.
Jul 25, 2025
Full time
Do you live and breathe coffee quality? Are you a sensory expert with a passion for flavour, consistency, and continuous improvement? If so, this could be the perfect role for you! At Union Hand-Roasted Coffee, we're pioneers of ethical sourcing and quality-led roasting. As our new Coffee Quality Manager, you'll be at the heart of our commitment to excellence, ensuring that every cup we produce lives up to our award-winning standards. You'll work closely with our sourcing, roasting, and production teams to lead cupping sessions and oversee daily quality checks. From troubleshooting and maintaining flavour profiles to conducting sensory evaluations and analysing green coffee, you'll play a key role in upholding our quality standards. You'll also contribute to innovation, product development, and our wider sustainability goals. This is a hands-on role that sits at the intersection of quality control and creative development - ideal for someone who thrives in a collaborative environment. As Coffee Quality manager, you'll need to: • Manage the quality of production samples, including leading daily production cupping sessions and grading. • Work closely with our Roasters to uphold quality standards throughout the production process, offering guidance and support where needed. • Oversee and continuously improve quality control protocols from production through to distribution. • Support the Head of Quality in maintaining flavour profiles and managing calibration processes across the range. • Conduct shelf life and bench testing of packed products, analysing results and making recommendations for improvement. • Collaborate with the Head of Quality on new and existing product development (NPD/ EPD) projects. • Maintain accurate records of cupping results, quality assessments, and roasting data across internal systems and Cropster. • Carry out physical analysis and roasting of green coffee samples to assess quality and suitability. • Assist the Head of Quality and Head of Ethical Sourcing in managing green coffee procurement and supplier performance. • Coordinate and monitor the timely receipt of green coffee samples in line with the GM schedule. • Support traceability and compliance efforts by assisting the BRC/EMS Coordinator with traceability exercises and documentation. • Conduct benchmarking of competitor products to help ensure Union remains at the forefront of coffee quality and innovation. • Investigate customer quality concerns and complaints, providing clear recommendations for corrective actions. • Support the Commercial Team by participating in customer presentations, tender processes, roastery visits, and leading cupping sessions. You'll have: • Advanced coffee certifications (Q Grader, SCA certifications) preferred • Proven experience in quality assurance within the specialty coffee industry or similar environment • Good knowledge of coffee quality standards, sourcing practices, roasting processes, and sensory evaluation • Advanced cupping/coffee quality skills • Strong analytical skills and familiarity with data-driven quality improvement techniques • Highly skilled at detecting and addressing variations in quality • Analytical and data-driven with a strong focus on data in ndecision-making and quality improvement • Excellent verbal and written communication skills, with the ability to articulate quality standards across departments • Experience working with NetSuite/Cropster would be highly advantageous In return, we offer: • Great, agile team to work with • The chance to be an active part of Union's success in spreading the love of specialty coffee • Lots of holiday - with 25 days of holiday plus the usual bank holidays • Fantastic support for parents/carers - enhanced family/dependant leave and pay allowances • Support for your future - access to our salary sacrifice workplace pension scheme from day one • Support with travel - access to our Cycle to Work Scheme / Electric Car Scheme • Support with tech - access to a range of perks and discounts on personal tech (mobiles, laptops, household appliances) • Free breakfast - and endless great coffee to drink at work • Discounts on coffee, equipment and accessories • Access to the Extras Discount Scheme - providing savings across a wide range of high street retailers • Discounted gym memberships • Counselling support - access to a 24-hour/365-day per year counselling support service • Time to give and support our communities - with paid time off for volunteering You'll be part of our team, helping us grow in the right way - upholding our ethics and values, and having some fun along the way. We are an equal opportunities employer and believe that diversity is a strength. We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. If you think you like the sound of this role and fit the description, we'd love to hear from you. If you'd like more information or to download a copy of our recruitment pack/job description, head over to: Alternatively, you can contact us at Please note that while we will try to respond to all applications, sometimes the sheer volume of responses means we can only focus on successful applicants. If your application is successful, one of the team will be in touch to arrange an initial conversation.
JOIN OUR TEAM! We're looking for a new Café Manager to oversee the day-to-day operations of our vibrant Café/Bar at The Photographers' Gallery, giving our visitors the best possible experience! The Photographers' Gallery explores how photography is connecting, captivating and radically changing our world today. The Gallery's programme and spaces - from exhibitions, talks, workshops and digital platforms, to the Café/Bar, Bookshop and galleries. The Café/Bar is a vibrant space serving specialty coffee, a selection of beer and wine and a seasonal menu of sandwiches, salads and cakes. Responsibilities: Oversee day-to-day operations of The Photographers' Gallery Café/Bar. Ensure high-quality service and efficient operations. Manage staff and coordinate training. Prepare food and beverages, maintaining quality standards. Create and maintain a welcoming environment for all visitors. Work alongside the Visitor Relations and Events Manager to coordinate internal events and external hires of public spaces. Application: It's an exciting time to join the Gallery - follow the link below to find out more and apply by 24 February! Apply Here
Feb 19, 2025
Full time
JOIN OUR TEAM! We're looking for a new Café Manager to oversee the day-to-day operations of our vibrant Café/Bar at The Photographers' Gallery, giving our visitors the best possible experience! The Photographers' Gallery explores how photography is connecting, captivating and radically changing our world today. The Gallery's programme and spaces - from exhibitions, talks, workshops and digital platforms, to the Café/Bar, Bookshop and galleries. The Café/Bar is a vibrant space serving specialty coffee, a selection of beer and wine and a seasonal menu of sandwiches, salads and cakes. Responsibilities: Oversee day-to-day operations of The Photographers' Gallery Café/Bar. Ensure high-quality service and efficient operations. Manage staff and coordinate training. Prepare food and beverages, maintaining quality standards. Create and maintain a welcoming environment for all visitors. Work alongside the Visitor Relations and Events Manager to coordinate internal events and external hires of public spaces. Application: It's an exciting time to join the Gallery - follow the link below to find out more and apply by 24 February! Apply Here
Where? Canada Water, Farringdon, Fenchurch Street and Nine Elms. Who We Are: Mouse Tail Coffee is more than a coffee shop. We're a conscious, inclusive, and diverse team that's committed to creating a welcoming space for all. From our carefully crafted specialty coffee to our all-day dining and bakery offerings, we strive to exceed expectations through our company mantra of people, passion, and progress! With new stores opening this year, we're growing, and we need a leader who's ready to shape the future of our hospitality. General Manager - Lead the Way at Mouse Tail Coffee At Mouse Tail Coffee, we believe in more than just serving great coffee; we believe in creating extraordinary experiences for every customer who walks through our doors. We're looking for a General Manager who can lead with passion, inspire their team to progress, and deliver the warm, inclusive, and memorable experiences to our people that we're known for. Who You Are: You're a driven and visionary leader who believes in the power of hospitality. You care deeply about your team, and you know that an exceptional guest experience starts with an empowered, motivated staff. You're passionate about crafting moments that matter, ensuring each guest feels seen and valued, and you're ready to take the reins in an exciting and dynamic environment. Responsibilities: Lead with purpose: Foster a culture of inclusive and exceptional hospitality, where every team member feels valued and inspired to deliver memorable experiences. Drive the experience: Ensure that every interaction reflects Mouse Tail's warmth and values, from the first smile to the final goodbye. Operational excellence: Manage daily operations, maintaining smooth service, high standards, and effective cost control. Team development: Recruit, train, and mentor a team that embodies our values, making sure they feel supported and motivated to perform at their best. Innovate and elevate: Continuously seek ways to enhance the guest experience through thoughtful details, creative ideas, and personal touches. Handle challenges with care: Lead with grace, turning challenges into opportunities and ensuring every issue is resolved in a way that leaves both guests and staff feeling cared for. Foster community: Create an environment that feels like home to our guests and fosters a supportive, inclusive atmosphere for our team. Qualifications: Proven experience as a general manager or similar leadership role in hospitality. Strong leadership skills with the ability to inspire, motivate, and build a high-performing, diverse team. Excellent communication and interpersonal skills to foster strong guest and team relationships. A hands-on, proactive approach to problem-solving and driving continuous improvement. Why Join Us: At Mouse Tail Coffee, you're joining more than a company-you're joining a community. We celebrate diversity, care deeply about our culture, and are committed to creating an environment where hospitality goes beyond the ordinary. With a focus on thoughtful service, personal touches, and community building, you'll have the opportunity to shape what hospitality looks like in our flagship store and beyond. If you're ready to lead with heart, inspire your team, and create moments of joy for our guests, we'd love to hear from you. Apply now and be part of something extraordinary at Mouse Tail Coffee.
Jan 26, 2025
Full time
Where? Canada Water, Farringdon, Fenchurch Street and Nine Elms. Who We Are: Mouse Tail Coffee is more than a coffee shop. We're a conscious, inclusive, and diverse team that's committed to creating a welcoming space for all. From our carefully crafted specialty coffee to our all-day dining and bakery offerings, we strive to exceed expectations through our company mantra of people, passion, and progress! With new stores opening this year, we're growing, and we need a leader who's ready to shape the future of our hospitality. General Manager - Lead the Way at Mouse Tail Coffee At Mouse Tail Coffee, we believe in more than just serving great coffee; we believe in creating extraordinary experiences for every customer who walks through our doors. We're looking for a General Manager who can lead with passion, inspire their team to progress, and deliver the warm, inclusive, and memorable experiences to our people that we're known for. Who You Are: You're a driven and visionary leader who believes in the power of hospitality. You care deeply about your team, and you know that an exceptional guest experience starts with an empowered, motivated staff. You're passionate about crafting moments that matter, ensuring each guest feels seen and valued, and you're ready to take the reins in an exciting and dynamic environment. Responsibilities: Lead with purpose: Foster a culture of inclusive and exceptional hospitality, where every team member feels valued and inspired to deliver memorable experiences. Drive the experience: Ensure that every interaction reflects Mouse Tail's warmth and values, from the first smile to the final goodbye. Operational excellence: Manage daily operations, maintaining smooth service, high standards, and effective cost control. Team development: Recruit, train, and mentor a team that embodies our values, making sure they feel supported and motivated to perform at their best. Innovate and elevate: Continuously seek ways to enhance the guest experience through thoughtful details, creative ideas, and personal touches. Handle challenges with care: Lead with grace, turning challenges into opportunities and ensuring every issue is resolved in a way that leaves both guests and staff feeling cared for. Foster community: Create an environment that feels like home to our guests and fosters a supportive, inclusive atmosphere for our team. Qualifications: Proven experience as a general manager or similar leadership role in hospitality. Strong leadership skills with the ability to inspire, motivate, and build a high-performing, diverse team. Excellent communication and interpersonal skills to foster strong guest and team relationships. A hands-on, proactive approach to problem-solving and driving continuous improvement. Why Join Us: At Mouse Tail Coffee, you're joining more than a company-you're joining a community. We celebrate diversity, care deeply about our culture, and are committed to creating an environment where hospitality goes beyond the ordinary. With a focus on thoughtful service, personal touches, and community building, you'll have the opportunity to shape what hospitality looks like in our flagship store and beyond. If you're ready to lead with heart, inspire your team, and create moments of joy for our guests, we'd love to hear from you. Apply now and be part of something extraordinary at Mouse Tail Coffee.