Are you passionate about coffee, people, and leading high-performing teams? % ΔRΔBICΔ, a globally recognised Japanese specialty coffee brand, is looking for a dynamic and experienced Store Manager to join our London team. About The Role: As Store Manager, you'll be responsible for the day-to-day running of the store. From leading the team to ensuring quality in every cup, your focus will be on smooth operations, strong team culture, and a great customer experience. Your Responsibilities: Lead day-to-day store operations and uphold brand standards Deliver an outstanding customer and specialty coffee experience Manage scheduling, stock, and store administration Train, develop, and motivate a strong team Handle customer feedback and support staff well-being Monitor quality control, equipment maintenance, and cleanliness Drive store profitability and report on KPIs and budgets Ensure health & safety compliance and operational efficiency What You Bring At least 2 years' experience in a supervisory or management role (F&B preferred) Experience with specialty coffee is a big plus Comfortable leading a team and working on the floor Good communication, organisation, and decision-making skills Able to work weekends, early mornings, and holidays as needed Right to work in the UK is essential Why Join % ΔRΔBICΔ Competitive salary + performance-related bonuses Staff discounts on coffee and products A chance to grow with a fast-expanding global brand Ongoing training in specialty coffee and operations A supportive, collaborative work environment If you're ready to bring your experience and energy to a vibrant brand that values quality, innovation, and hospitality, we'd love to hear from you. To apply, please send your CV and a cover letter (including the role you're applying for, your relevant experience, and your passion for specialty coffee) to
Jun 17, 2025
Full time
Are you passionate about coffee, people, and leading high-performing teams? % ΔRΔBICΔ, a globally recognised Japanese specialty coffee brand, is looking for a dynamic and experienced Store Manager to join our London team. About The Role: As Store Manager, you'll be responsible for the day-to-day running of the store. From leading the team to ensuring quality in every cup, your focus will be on smooth operations, strong team culture, and a great customer experience. Your Responsibilities: Lead day-to-day store operations and uphold brand standards Deliver an outstanding customer and specialty coffee experience Manage scheduling, stock, and store administration Train, develop, and motivate a strong team Handle customer feedback and support staff well-being Monitor quality control, equipment maintenance, and cleanliness Drive store profitability and report on KPIs and budgets Ensure health & safety compliance and operational efficiency What You Bring At least 2 years' experience in a supervisory or management role (F&B preferred) Experience with specialty coffee is a big plus Comfortable leading a team and working on the floor Good communication, organisation, and decision-making skills Able to work weekends, early mornings, and holidays as needed Right to work in the UK is essential Why Join % ΔRΔBICΔ Competitive salary + performance-related bonuses Staff discounts on coffee and products A chance to grow with a fast-expanding global brand Ongoing training in specialty coffee and operations A supportive, collaborative work environment If you're ready to bring your experience and energy to a vibrant brand that values quality, innovation, and hospitality, we'd love to hear from you. To apply, please send your CV and a cover letter (including the role you're applying for, your relevant experience, and your passion for specialty coffee) to
Training and Office Administrator £27,100 Full time, London and office based Well Grounded runs London's first series of specialty coffee training academies, which connects people looking for work with sustainable careers in the coffee industry. We are looking for a motivated and passionate individual with great organisational skills to join our team. This is a great opportunity to work for a growing social enterprise, ambitious about making a real difference to the lives of people in our local community. This is an ideal role for someone who wants to work in a fast paced, cause-driven dynamic environment and get a diverse range of opportunities across social enterprise. You will be highly organised, with strong attention to detail, and the sort of person who gains satisfaction from juggling multiple priorities and staying on top of administrative tasks. You must thrive in a busy environment and be excited about working for an agile and passionate social enterprise. About The Role As the administrator you will work closely with the delivery team, taking care of programme related administration and preparing the training space on delivery days. You will manage the main inbox, incoming telephone line and website enquiries, and coordinate the training calendar. In addition you will support 1-2-1 mentorship and employability training, ensuring trainees are supported and nurtured through training. You will support the progressions team to engage and recruit trainees onto our programmes working in partnership with our local community, and in ensuring trainees successfully complete their work placements. You will support the wider team with tasks such as communicating with trainees, ensuring monitoring forms are completed and keeping our internal systems up to date with trainee information. Safeguarding, monitoring and reporting are essential to this role. We want to meet the right person for the organisations' plans for the future and support you to grow and develop based on your strengths. Most importantly you will have a strong conviction in the potential of all people to achieve their goals. Perks Free coffee Scope to take real ownership in a fast-growing social enterprise Strong commitment to professional development with a dedicated training budget Annual performance and pay progression reviews every 6 months Up to 3% pension contribution 36 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year Employee Assistance Programme offering free counselling Work phone and laptop Key tasks: To efficiently and professionally manage all inbound enquiries (email, phone, website) and communicate effectively with Well Grounded trainees To complete all required data capture and input for funding and internal learner management, including use of the Aptem learning platform To input and maintain monitoring and evaluation information, attendance, personal development, outcomes and sustainment and to produce reports as required To support the recruitment of trainees onto our various coffee training programmes through a range of means, including attending recruitment events, conducting calls, and running assessment days To ensure trainees are supported on and through programmes, including supporting in the academy on delivery days To support the programme coordination of all training programmes To communicate with and arrange initial meetings with referral partners/prospective referral partners To manage social media request log, reviewing and actioning on a weekly basis. Ensure LinkedIn and Instagram platforms are posted on at least once each week To prepare recruitment collateral (e.g. posters, flyers) using Canva, and update/maintain sign-up forms To manage Mailchimp for various audiences, compiling and sending monthly graduate newsletter and other communications as requested by the wider team To support with mentorship of trainees (full training will be provided) To manage our 'Live Vacancies' WhatsApp group, uploading vacancies as directed by the wider team and liaising with graduates on applications To lead on project administration tasks working closely with the Progressions team and coffee trainer To support with wider team administration tasks such as mailing lists, Eventbrite invitations and other ad-hoc tasks as required To order printer paper/toner, stationery and other office consumables, ensuring expenses are entered in a timely manner To track spend of office consumables, raising risk as required To maintain the academy space in a well-organised, tidy and professional manner, ensuring daily set-up and close-down checks are completed, and ensuring our graduate photo board is updated following each programme To be a friendly, professional presence in the office during private training events, providing assistance to guests are required To lead on the promotion of Well Grounded to our trainees and clients To be an Ambassador for Well Grounded, speaking at events and local groups To attend weekly meetings to ensure all staff are kept up to date There is lots of scope for the candidate to grow in the organisation and take on more responsibilities. We want to support you to thrive. Job specification Essential Experience of working to tight deadlines Managing or co-ordinating projects or events (personally, study, or work) Completing administrative tasks, including the use of excel and word or alternatives Experience of working and communicating with a wide range of people (study, work, personally) Advanced written and verbal communication skills Experience of preparing presentations in Powerpoint/Canva or equivalent to brand standards for a range of audiences Approach An ability to work collaboratively, taking and incorporating feedback A commitment to social impact and a belief in supporting everyone to reach their full potential Excellent communication skills and an ability to communicate with a range of people from different backgrounds An ability to organise and be self-motivated A calm approach to problems and an ability to use initiative to find solutions An interest or knowledge of coffee Desirable: At least a GCSE level literacy and numeracy or equivalent Working, studying, communicating or volunteering with vulnerable/disadvantaged young people or adults. About Well Grounded Training Our training programmes utilise the Specialty Coffee Association Diploma System to provide content and accreditation for all our programmes. We are a growing social enterprise, so expect a fast paced, cause-driven and dynamic working environment, as well as one with great opportunity for your own growth and development. To apply: In video format, or through a cover letter, tell us: What do you want to bring to the role and what excites you about working for Well Grounded? The application form and upload can be found here: We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. Your video or cover letter can be uploaded at the relevant point in the application form. Applications close at 23:59 on Thursday 5th June. Please note, interviews are planned for Wednesday 11th June at our King's Cross academy. Further questions: If you have any questions please do not hesitate to contact Lynne Christie Deutsch by email at Also, take a look at: Website: Twitter &
Jun 16, 2025
Full time
Training and Office Administrator £27,100 Full time, London and office based Well Grounded runs London's first series of specialty coffee training academies, which connects people looking for work with sustainable careers in the coffee industry. We are looking for a motivated and passionate individual with great organisational skills to join our team. This is a great opportunity to work for a growing social enterprise, ambitious about making a real difference to the lives of people in our local community. This is an ideal role for someone who wants to work in a fast paced, cause-driven dynamic environment and get a diverse range of opportunities across social enterprise. You will be highly organised, with strong attention to detail, and the sort of person who gains satisfaction from juggling multiple priorities and staying on top of administrative tasks. You must thrive in a busy environment and be excited about working for an agile and passionate social enterprise. About The Role As the administrator you will work closely with the delivery team, taking care of programme related administration and preparing the training space on delivery days. You will manage the main inbox, incoming telephone line and website enquiries, and coordinate the training calendar. In addition you will support 1-2-1 mentorship and employability training, ensuring trainees are supported and nurtured through training. You will support the progressions team to engage and recruit trainees onto our programmes working in partnership with our local community, and in ensuring trainees successfully complete their work placements. You will support the wider team with tasks such as communicating with trainees, ensuring monitoring forms are completed and keeping our internal systems up to date with trainee information. Safeguarding, monitoring and reporting are essential to this role. We want to meet the right person for the organisations' plans for the future and support you to grow and develop based on your strengths. Most importantly you will have a strong conviction in the potential of all people to achieve their goals. Perks Free coffee Scope to take real ownership in a fast-growing social enterprise Strong commitment to professional development with a dedicated training budget Annual performance and pay progression reviews every 6 months Up to 3% pension contribution 36 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year Employee Assistance Programme offering free counselling Work phone and laptop Key tasks: To efficiently and professionally manage all inbound enquiries (email, phone, website) and communicate effectively with Well Grounded trainees To complete all required data capture and input for funding and internal learner management, including use of the Aptem learning platform To input and maintain monitoring and evaluation information, attendance, personal development, outcomes and sustainment and to produce reports as required To support the recruitment of trainees onto our various coffee training programmes through a range of means, including attending recruitment events, conducting calls, and running assessment days To ensure trainees are supported on and through programmes, including supporting in the academy on delivery days To support the programme coordination of all training programmes To communicate with and arrange initial meetings with referral partners/prospective referral partners To manage social media request log, reviewing and actioning on a weekly basis. Ensure LinkedIn and Instagram platforms are posted on at least once each week To prepare recruitment collateral (e.g. posters, flyers) using Canva, and update/maintain sign-up forms To manage Mailchimp for various audiences, compiling and sending monthly graduate newsletter and other communications as requested by the wider team To support with mentorship of trainees (full training will be provided) To manage our 'Live Vacancies' WhatsApp group, uploading vacancies as directed by the wider team and liaising with graduates on applications To lead on project administration tasks working closely with the Progressions team and coffee trainer To support with wider team administration tasks such as mailing lists, Eventbrite invitations and other ad-hoc tasks as required To order printer paper/toner, stationery and other office consumables, ensuring expenses are entered in a timely manner To track spend of office consumables, raising risk as required To maintain the academy space in a well-organised, tidy and professional manner, ensuring daily set-up and close-down checks are completed, and ensuring our graduate photo board is updated following each programme To be a friendly, professional presence in the office during private training events, providing assistance to guests are required To lead on the promotion of Well Grounded to our trainees and clients To be an Ambassador for Well Grounded, speaking at events and local groups To attend weekly meetings to ensure all staff are kept up to date There is lots of scope for the candidate to grow in the organisation and take on more responsibilities. We want to support you to thrive. Job specification Essential Experience of working to tight deadlines Managing or co-ordinating projects or events (personally, study, or work) Completing administrative tasks, including the use of excel and word or alternatives Experience of working and communicating with a wide range of people (study, work, personally) Advanced written and verbal communication skills Experience of preparing presentations in Powerpoint/Canva or equivalent to brand standards for a range of audiences Approach An ability to work collaboratively, taking and incorporating feedback A commitment to social impact and a belief in supporting everyone to reach their full potential Excellent communication skills and an ability to communicate with a range of people from different backgrounds An ability to organise and be self-motivated A calm approach to problems and an ability to use initiative to find solutions An interest or knowledge of coffee Desirable: At least a GCSE level literacy and numeracy or equivalent Working, studying, communicating or volunteering with vulnerable/disadvantaged young people or adults. About Well Grounded Training Our training programmes utilise the Specialty Coffee Association Diploma System to provide content and accreditation for all our programmes. We are a growing social enterprise, so expect a fast paced, cause-driven and dynamic working environment, as well as one with great opportunity for your own growth and development. To apply: In video format, or through a cover letter, tell us: What do you want to bring to the role and what excites you about working for Well Grounded? The application form and upload can be found here: We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. Your video or cover letter can be uploaded at the relevant point in the application form. Applications close at 23:59 on Thursday 5th June. Please note, interviews are planned for Wednesday 11th June at our King's Cross academy. Further questions: If you have any questions please do not hesitate to contact Lynne Christie Deutsch by email at Also, take a look at: Website: Twitter &
Are you passionate about coffee and love meeting new people? We have an exciting opportunity to join our Redchurch Cafe team as our new Cafe General Manager We've been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principals have formed the backbone of our business - People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business. About the role We are currently looking for an experienced Café General Manager to run our Redchurch Café and TEA Building Café in Shoreditch. Leading the café team, the Café General Manager oversees the smooth and quality operation of our busy café. Our Café is unique in its dual purpose to serve delicious coffee to our customers, but also exemplify the Allpress brand and showcase our coffee to potential wholesale customers. This means a keen interest in coffee and ability to be an exceptional brand ambassador is a must. We are looking for a strong leader, who is flexible, organised and has a real knack for solving problems. It's important that this person enjoys a challenge, can be resourceful when required and maintains a positive attitude towards tasks and always aspires to uplift the team. We are looking for a true innovator who is committed to continuous improvement and will take charge of the evolution of the Allpress café. Previous people management experience is essential as you will be involved in the recruitment, on-boarding, coaching and developing new and existing team members. Other responsibilities include managing the day to day operations - running a smooth shift, maintaining a high standard of coffee and presentation, ordering, creating rotas/schedules, cash handling, reporting, maintenance and supplier management and responsibility for overseeing an efficient café P & L. As a Café General Manager your priority is exceptional customer service, but you know how to make sure everyone has a great time on their shift. About you. Have experience leading and managing a team Coffee lover Intimate knowledge of the operational and financial aspects of running a café Exceptional organisational skills Self-motivated Infallible eye for detail Leads from the front, brings people along for the journey and makes sure they are the frontlines of the Allpress brand experience. This is a full-time role which means 5 shifts a week including weekends. This is a fantastic opportunity for somebody who already has hospitality and management experience and is looking to further their career in the coffee industry. We offer full training, great staff perks including EAP, Personal leave day allowance, good work life balance, a competitive salary, career development and a great company culture. Details: Hours: 5 days per week around 40 hours per week. Days: Monday - Sunday, weekend essential Times: Our spaces open from 8am - 4pm Mon to Fri and 9am - 4pm on weekends. Probation period: 3 months Reporting to: Working billboards Manager Salary: £33,000 - £36,000 depending on experience. Experienc: Atleast 2 years experience managing a team By becoming part of Allpress we offer our team: - Full role specific training - An employee assistance programme - supporting your mental health - Good work life balance - 33 days of annual leave - Access to LinkedIn Learning - Enhanced parental leave - London Living wage and daytime working - Fully paid access to gympass - Gender affirmation leave - Vast career development - A transparent and friendly company culture If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you. At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity. If this sounds like you then please apply with your CV and a cover letter explaining: Why you'd like to work for Allpress What interests you in the role Why you think you'd be a good fit Diversity & Inclusion Statement At Allpress we truly believe we are better together - We are committed to being an inclusive organisation where all people feel valued, respected and engaged. We commit to Continuously working towards removing barriers and bias. Building inclusive teams who represent people from all groups in society. Building a safe environment where it is encouraged to speak out against discrimination in any form. Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.
Jun 16, 2025
Full time
Are you passionate about coffee and love meeting new people? We have an exciting opportunity to join our Redchurch Cafe team as our new Cafe General Manager We've been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principals have formed the backbone of our business - People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business. About the role We are currently looking for an experienced Café General Manager to run our Redchurch Café and TEA Building Café in Shoreditch. Leading the café team, the Café General Manager oversees the smooth and quality operation of our busy café. Our Café is unique in its dual purpose to serve delicious coffee to our customers, but also exemplify the Allpress brand and showcase our coffee to potential wholesale customers. This means a keen interest in coffee and ability to be an exceptional brand ambassador is a must. We are looking for a strong leader, who is flexible, organised and has a real knack for solving problems. It's important that this person enjoys a challenge, can be resourceful when required and maintains a positive attitude towards tasks and always aspires to uplift the team. We are looking for a true innovator who is committed to continuous improvement and will take charge of the evolution of the Allpress café. Previous people management experience is essential as you will be involved in the recruitment, on-boarding, coaching and developing new and existing team members. Other responsibilities include managing the day to day operations - running a smooth shift, maintaining a high standard of coffee and presentation, ordering, creating rotas/schedules, cash handling, reporting, maintenance and supplier management and responsibility for overseeing an efficient café P & L. As a Café General Manager your priority is exceptional customer service, but you know how to make sure everyone has a great time on their shift. About you. Have experience leading and managing a team Coffee lover Intimate knowledge of the operational and financial aspects of running a café Exceptional organisational skills Self-motivated Infallible eye for detail Leads from the front, brings people along for the journey and makes sure they are the frontlines of the Allpress brand experience. This is a full-time role which means 5 shifts a week including weekends. This is a fantastic opportunity for somebody who already has hospitality and management experience and is looking to further their career in the coffee industry. We offer full training, great staff perks including EAP, Personal leave day allowance, good work life balance, a competitive salary, career development and a great company culture. Details: Hours: 5 days per week around 40 hours per week. Days: Monday - Sunday, weekend essential Times: Our spaces open from 8am - 4pm Mon to Fri and 9am - 4pm on weekends. Probation period: 3 months Reporting to: Working billboards Manager Salary: £33,000 - £36,000 depending on experience. Experienc: Atleast 2 years experience managing a team By becoming part of Allpress we offer our team: - Full role specific training - An employee assistance programme - supporting your mental health - Good work life balance - 33 days of annual leave - Access to LinkedIn Learning - Enhanced parental leave - London Living wage and daytime working - Fully paid access to gympass - Gender affirmation leave - Vast career development - A transparent and friendly company culture If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you. At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity. If this sounds like you then please apply with your CV and a cover letter explaining: Why you'd like to work for Allpress What interests you in the role Why you think you'd be a good fit Diversity & Inclusion Statement At Allpress we truly believe we are better together - We are committed to being an inclusive organisation where all people feel valued, respected and engaged. We commit to Continuously working towards removing barriers and bias. Building inclusive teams who represent people from all groups in society. Building a safe environment where it is encouraged to speak out against discrimination in any form. Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.
Come and make coffee with us! We are looking for a passionate barista with previous experience in a fast-paced cafe to join our FOH team on a part-time basis during weekends only. You must have a genuine passion for making coffee as well as an ability to thrive in a busy environment and provide excellent customer service. You will be joining a diverse, fun and hard-working team committed to building a new food system with lots of opportunities to learn and grow within a supportive and nurturing work environment. Weekend work is essential in this role and you will usually be expected to work one of the two weekend days. A hearty lunch and drinks will be provided while on shift and staff discounts in our shop are just some of the perks of the job! If you want you want to find out more please respond to this job listing with your CV and a cover letter attached.
Jun 04, 2025
Full time
Come and make coffee with us! We are looking for a passionate barista with previous experience in a fast-paced cafe to join our FOH team on a part-time basis during weekends only. You must have a genuine passion for making coffee as well as an ability to thrive in a busy environment and provide excellent customer service. You will be joining a diverse, fun and hard-working team committed to building a new food system with lots of opportunities to learn and grow within a supportive and nurturing work environment. Weekend work is essential in this role and you will usually be expected to work one of the two weekend days. A hearty lunch and drinks will be provided while on shift and staff discounts in our shop are just some of the perks of the job! If you want you want to find out more please respond to this job listing with your CV and a cover letter attached.
JOIN OUR TEAM! We're looking for a new Café Manager to oversee the day-to-day operations of our vibrant Café/Bar at The Photographers' Gallery, giving our visitors the best possible experience! The Photographers' Gallery explores how photography is connecting, captivating and radically changing our world today. The Gallery's programme and spaces - from exhibitions, talks, workshops and digital platforms, to the Café/Bar, Bookshop and galleries. The Café/Bar is a vibrant space serving specialty coffee, a selection of beer and wine and a seasonal menu of sandwiches, salads and cakes. Responsibilities: Oversee day-to-day operations of The Photographers' Gallery Café/Bar. Ensure high-quality service and efficient operations. Manage staff and coordinate training. Prepare food and beverages, maintaining quality standards. Create and maintain a welcoming environment for all visitors. Work alongside the Visitor Relations and Events Manager to coordinate internal events and external hires of public spaces. Application: It's an exciting time to join the Gallery - follow the link below to find out more and apply by 24 February! Apply Here
Feb 19, 2025
Full time
JOIN OUR TEAM! We're looking for a new Café Manager to oversee the day-to-day operations of our vibrant Café/Bar at The Photographers' Gallery, giving our visitors the best possible experience! The Photographers' Gallery explores how photography is connecting, captivating and radically changing our world today. The Gallery's programme and spaces - from exhibitions, talks, workshops and digital platforms, to the Café/Bar, Bookshop and galleries. The Café/Bar is a vibrant space serving specialty coffee, a selection of beer and wine and a seasonal menu of sandwiches, salads and cakes. Responsibilities: Oversee day-to-day operations of The Photographers' Gallery Café/Bar. Ensure high-quality service and efficient operations. Manage staff and coordinate training. Prepare food and beverages, maintaining quality standards. Create and maintain a welcoming environment for all visitors. Work alongside the Visitor Relations and Events Manager to coordinate internal events and external hires of public spaces. Application: It's an exciting time to join the Gallery - follow the link below to find out more and apply by 24 February! Apply Here
Where? Canada Water, Farringdon, Fenchurch Street and Nine Elms. Who We Are: Mouse Tail Coffee is more than a coffee shop. We're a conscious, inclusive, and diverse team that's committed to creating a welcoming space for all. From our carefully crafted specialty coffee to our all-day dining and bakery offerings, we strive to exceed expectations through our company mantra of people, passion, and progress! With new stores opening this year, we're growing, and we need a leader who's ready to shape the future of our hospitality. General Manager - Lead the Way at Mouse Tail Coffee At Mouse Tail Coffee, we believe in more than just serving great coffee; we believe in creating extraordinary experiences for every customer who walks through our doors. We're looking for a General Manager who can lead with passion, inspire their team to progress, and deliver the warm, inclusive, and memorable experiences to our people that we're known for. Who You Are: You're a driven and visionary leader who believes in the power of hospitality. You care deeply about your team, and you know that an exceptional guest experience starts with an empowered, motivated staff. You're passionate about crafting moments that matter, ensuring each guest feels seen and valued, and you're ready to take the reins in an exciting and dynamic environment. Responsibilities: Lead with purpose: Foster a culture of inclusive and exceptional hospitality, where every team member feels valued and inspired to deliver memorable experiences. Drive the experience: Ensure that every interaction reflects Mouse Tail's warmth and values, from the first smile to the final goodbye. Operational excellence: Manage daily operations, maintaining smooth service, high standards, and effective cost control. Team development: Recruit, train, and mentor a team that embodies our values, making sure they feel supported and motivated to perform at their best. Innovate and elevate: Continuously seek ways to enhance the guest experience through thoughtful details, creative ideas, and personal touches. Handle challenges with care: Lead with grace, turning challenges into opportunities and ensuring every issue is resolved in a way that leaves both guests and staff feeling cared for. Foster community: Create an environment that feels like home to our guests and fosters a supportive, inclusive atmosphere for our team. Qualifications: Proven experience as a general manager or similar leadership role in hospitality. Strong leadership skills with the ability to inspire, motivate, and build a high-performing, diverse team. Excellent communication and interpersonal skills to foster strong guest and team relationships. A hands-on, proactive approach to problem-solving and driving continuous improvement. Why Join Us: At Mouse Tail Coffee, you're joining more than a company-you're joining a community. We celebrate diversity, care deeply about our culture, and are committed to creating an environment where hospitality goes beyond the ordinary. With a focus on thoughtful service, personal touches, and community building, you'll have the opportunity to shape what hospitality looks like in our flagship store and beyond. If you're ready to lead with heart, inspire your team, and create moments of joy for our guests, we'd love to hear from you. Apply now and be part of something extraordinary at Mouse Tail Coffee.
Jan 26, 2025
Full time
Where? Canada Water, Farringdon, Fenchurch Street and Nine Elms. Who We Are: Mouse Tail Coffee is more than a coffee shop. We're a conscious, inclusive, and diverse team that's committed to creating a welcoming space for all. From our carefully crafted specialty coffee to our all-day dining and bakery offerings, we strive to exceed expectations through our company mantra of people, passion, and progress! With new stores opening this year, we're growing, and we need a leader who's ready to shape the future of our hospitality. General Manager - Lead the Way at Mouse Tail Coffee At Mouse Tail Coffee, we believe in more than just serving great coffee; we believe in creating extraordinary experiences for every customer who walks through our doors. We're looking for a General Manager who can lead with passion, inspire their team to progress, and deliver the warm, inclusive, and memorable experiences to our people that we're known for. Who You Are: You're a driven and visionary leader who believes in the power of hospitality. You care deeply about your team, and you know that an exceptional guest experience starts with an empowered, motivated staff. You're passionate about crafting moments that matter, ensuring each guest feels seen and valued, and you're ready to take the reins in an exciting and dynamic environment. Responsibilities: Lead with purpose: Foster a culture of inclusive and exceptional hospitality, where every team member feels valued and inspired to deliver memorable experiences. Drive the experience: Ensure that every interaction reflects Mouse Tail's warmth and values, from the first smile to the final goodbye. Operational excellence: Manage daily operations, maintaining smooth service, high standards, and effective cost control. Team development: Recruit, train, and mentor a team that embodies our values, making sure they feel supported and motivated to perform at their best. Innovate and elevate: Continuously seek ways to enhance the guest experience through thoughtful details, creative ideas, and personal touches. Handle challenges with care: Lead with grace, turning challenges into opportunities and ensuring every issue is resolved in a way that leaves both guests and staff feeling cared for. Foster community: Create an environment that feels like home to our guests and fosters a supportive, inclusive atmosphere for our team. Qualifications: Proven experience as a general manager or similar leadership role in hospitality. Strong leadership skills with the ability to inspire, motivate, and build a high-performing, diverse team. Excellent communication and interpersonal skills to foster strong guest and team relationships. A hands-on, proactive approach to problem-solving and driving continuous improvement. Why Join Us: At Mouse Tail Coffee, you're joining more than a company-you're joining a community. We celebrate diversity, care deeply about our culture, and are committed to creating an environment where hospitality goes beyond the ordinary. With a focus on thoughtful service, personal touches, and community building, you'll have the opportunity to shape what hospitality looks like in our flagship store and beyond. If you're ready to lead with heart, inspire your team, and create moments of joy for our guests, we'd love to hear from you. Apply now and be part of something extraordinary at Mouse Tail Coffee.