apetito

Overview: We are looking for a Project Engineering Manager to lead the Project Engineering team to deliver the capital plan in our frozen ready meal factory in Trowbridge, Wiltshire. The role will encompass responsibility for successful delivery of all capital projects in the existing factory, on-time, within budget and to apetito's high standards of quality. The project engineering team work on a variety of projects that add value to the business and can make huge difference in every aspect of it, being given responsibility to drive business improvement. You will lead the project engineering team to deliver improvements to the equipment and operations, which historically amount to c.£5M annually. Typical Capital Expenditure projects include introducing or upgrading equipment on site, building alterations and M&E projects. As well as this, you will be involved in energy saving and other sustainability biased projects. You will be responsible, alongside other senior stakeholders, for strategic planning in developing and executing the capital plan, allocating necessary resources and reporting back to the senior stakeholders on progress. This role involves leading and motivating the project team members and ensuring that all projects follow agreed standard procedures to aid in maintaining apetito's "AA" BRCGS grade years, whilst looking to continuously improve and raise project delivery standards. For this role, you will have experience of leading food or pharmaceutical biased projects from conception to completion, including scoping with data analysis, project and financial management, equipment specification, installation and commissioning. You will have managerial experience of coaching and leading a team, including objective settings for their career development. There is excellent further personal development potential, in order to grow your career as the company grows. Who we are: apetito is the UK's leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness. Wiltshire Farm Foods, our sister company, is the UK's largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK. Responsibilities: Act as figurehead and single point of contact for the management and delivery of all capital projects on time and to budget at the right quality. Work with the Business Sponsor and key stakeholders to define the scope and objectives of the projects and secure financial approval. Delivering a variety of simultaneous capital projects at our Trowbridge manufacturing site, to improve safety, costs, quality, environmental impact and production capability of the site. Defining the project team structure including recruiting and developing the project engineering team to ensure successful delivery of all capital projects. Development of project procedures. Introduction of new technologies for competitive advantage. About you: You will have excellent communication and leadership skills. You will manage, develop and lead the Project Engineering team. You will be KPI focused, based on safety, quality, cost and delivery. Essential Previous experience as a Project Manager achieving successful delivery of multiple >£0.5M capex projects in an FMCG environment. Delivery of significant complex capital projects, on-time and to budget. Factory maintenance/engineering background with very strong project management skills. A personal reputation for high standards of safety in engineering and across the wider manufacturing team. Focused on continuous improvement, lean processes and excellence in delivery. Good financial acumen with experience of managing a large capex budget. Ability to manage the complex matrix of stakeholders ranging from (amongst others) the Executive team to factory design consultants, operational team colleagues (eg Manufacturing and Technical), planning consultants, Wiltshire Council, constructors and OEMs. Desirable: Degree or equivalent in an engineering discipline with a recognised Project Management Qualification Experience of working in chilled/frozen food manufacturing. Industry qualifications in Health and Safety, HACCP and Food Hygiene Experience of ammonia-based refrigeration/spiral freezer systems. Experience of automation and robotics, including the use of artificial intelligence Personal Qualities High standards of management and leadership, motivating and empowering others. Keen to develop, educate and drive change from within. Team spirited with a sense of urgency and agility. Adhere to high standards of ethics and values - "do the right thing" Ability to make prompt, clear decisions Focuses on customer needs and satisfaction, including internal customers Adapts interpersonal style to suit different people or situations Entrepreneurial and commercial thinker Controls costs and thinks in terms of profit, loss and added value. Sufficient experience and gravitas to provide effective project management leadership to the UK Board and company as a whole. The ability/skill to identify, highlight/flag and take action when things are going off track. Company Benefits: Competitive salary - accredited Living Wage employer Company car 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days annual leave per year Generous discretionary annual bonus scheme Pension scheme - employer matched contributions up to 4% Life assurance scheme worth at least 1x annual salary Subsidised canteen Free parking Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts Our Values: As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service, and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito's commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.

Overview: The Control Systems & Automation Engineer role is an exciting and excellent opportunity for an experienced Controls and Automation Engineer to join our Team at an exciting period of change and business growth. We are introducing cutting-edge technology into our existing factory and have plans underway to build a new world class regenerative food manufacturing factory in Trowbridge. We are looking for talented and enthusiastic Engineers to join us in this new chapter. You will work within a team of 25 engineers in our factory as well as the wider project team for our second factory (also in Trowbridge.) The role is key in supporting the wider manufacturing operation and is a unique opportunity to be involved in our exciting expansion. You will have an in-depth knowledge and hands on experience working with Siemens, Omron and Allen-Bradly PLC systems. This role is crucial in ensuring the reliability, efficiency and optimization of our manufacturing process through effective control systems management. Your experience of planning and managing OT change improvement activity, as well as liaising with key stakeholders will enable you to ensure standards of OT are linked to a common strategy. Who we are: apetito is the UK's leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness. Wiltshire Farm Foods, our sister company, is the UK's largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK. Responsibilities: Provide technical support and troubleshooting for control systems and automation issues to minimise downtime. Collaborate with production teams to ensure seamless operations and resolve equipment challenges promptly. Develop the Engineering team in control systems fault finding and understanding Collaborate with the wider organisation to develop common control systems strategies Monitor control systems for performance, identifying areas for improvement and implement solutions Develop and execute preventative maintenance schedules for PLC, HMIs and associated automation hardware Conduct regular system health checks, backups and updates to ensure long-term reliability PLC programming and configuration Maintain, modify and optimise PLC programs for Siemens, Omron and Allen-Bradly systems to meet production requirements Design and integrate new control system solutions to improve process and flexibility Lead the implementation of upgrades or expansions to control systems in line with evolving operational needs Evaluate and recommend new technologies to enhance plant productivity Ensure compliance and documentation is maintained and developed Ensure all control systems adhere to relevant safety standards and regulations Maintain detailed documentation, including electrical schematics, software backups and maintenance records About you: Essential: Relevant and recognised Engineering Qualification Recognised Control systems Engineering experience Good understanding of Health & Safety Regulations, including safety systems and relevant standards (SIL, ISO 13849) Demonstrated experience in PLC programming, fault finding and control Demonstrated experience in HMI & SCADA systems. Desirable: Specific training in specific PLC platforms, with experience of setting up connected systems and hierachy. Food Maunfacturing experience Familiarity with robotics, motion control and advanced automation technologies. Relevant Engineering degree level qualifications Company Benefits: Competitive salary - accredited Living Wage employer 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days holiday per year Discretionary annual bonus scheme Pension scheme - employer matched contributions up to 4% Life assurance scheme worth at least 1x annual salary Subsidised canteen Free parking Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts Our Values: As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito's commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.

Overview: With a focus on owning and driving continuous improvement of our Specialist Nutrition (SN) products the Category Executive will have the rare opportunity to work with truly world leading products in our award-winning SN ranges. Responsible for continually evolving and improving our proposition creating new sources of competitive advantage and putting further distance between apetito and our competitors. The Specialist Nutrition function is of huge strategic importance to the apetito and Wiltshire Farm Foods business. The high-profile nature of the division and breadth of commercial experience offered has been a springboard for alumni to develop their careers in apetito UK, and further-afield in apetito Germany, Canada and USA. The apetito & Wiltshire Farm Foods Specialist Nutrition ranges are: Texture Modified Foods - A world leading range of products for those living with dysphagia. Finger Foods - A world first. Providing meal options for those who may be living with dementia, have a loss of dexterity and struggle to use cutlery, pace or become distracted at mealtimes Mini Meals Extra - A range of smaller portioned energy dense, higher protein meals designed to tackle malnutrition. Free From - A delicious range of meals free from the main 14 allergens. Who we are: apetito is the UK's leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness. Wiltshire Farm Foods, our sister company, is the UK's largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK. Responsibilities: The Category Executive is responsible for the business management of the Specialist Nutrition product range and its commercial success. Key responsibilities are to: Translate business strategy into product strategy Own the product roadmap Execute product strategy Drive action throughout the organisation to get products to market Plan and carry out product launches Manage product profitability and commercial success Manage product mix and pricing Provide insight to stakeholders on the product and market Provide product marketing with insights on key differentiators and messages Write high-level requirements Support the NPD and Marketing teams (and wider business) with any questions they may have Support Planning & Manufacturing teams to maintain good stock availability Manage all aspects of in-life products, including customer feedback, requirements, and issues About you: Essential Skills and Experience Passion for food Experience managing high-profile projects with multiple stakeholders Analytically minded and financially literate Strong collaboration and influencing skills Effective communicator, confident presenting High level of attention to detail Problem solving skills Self-motivated, able to manage own workload Desired Skills and Experience Experience in the food industry Knowledge of the care industry Full UK Driving Licence Degree in a relevant commercial, nutrition or dietetic discipline or equivalent experience in a commercial or nutrition related role (e.g. category, sales, marketing, Nutritionist, Dietitian) Your personality: Genuine passion for making a real difference Drive and ambition A leadership mindset - able to inspire and motivate others to achieve common goals Growth mindset - An optimistic outlook with determination to make things happen Company Benefits: Competitive salary - accredited Living Wage employer 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days holiday per year Discretionary annual bonus scheme Pension scheme - employer matched contributions up to 4% Life assurance scheme worth at least 1x annual salary Subsidised canteen Free parking Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts Our Values: As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito's commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.

Competitive Salary + Car + Bonus + Benefits Location: UK Contract type: Permanent (Full-Time) Overview The National Account Manager is a demanding but very exciting role. Reporting to the Deputy General Manager, the National Account Manager will be a key member of the Care Homes team, responsible for delivering accelerated growth in their territory. We aim to accelerate growth to £5m+ by 2025. We are looking for an ambitious individual with a growth mindset, entrepreneurial flair, and the ability to engage from kitchen to the boardroom. Within the agreed strategy for the Care Homes Business Unit, the National Account Manager will set out clear objectives to accelerate growth and deliver outstanding execution of these. We expect the National Account Manager to act with speed and agility. The National Account Manager will work in partnership with two other National Account Managers (1 new business & 1 retention) and the Deputy General Manager who spearheads this huge opportunity. Who we are apetito is the UK's leading supplier of food to the health and social care sectors. Partnering with over 400 hospitals and 600 care homes, we produce delicious, consistent, and sustainable meals for people at home or in care. As a family-owned business, our values sit at the very heart of what we do. We pride ourselves on being a business that 'makes a real difference', committed to producing 'great food to be proud of', while developing a range of products designed to 'enhance health and wellbeing' for all our customers. We are proud supporters of British food and farming and focus on using the best 'ethical and sustainably' sourced produce. We are driven by a 'passion for service', dedicated to feeding some of the UK's most vulnerable people. Responsibilities Drive Sales Growth - £500k PA The National Account Manager will be responsible for identifying and targeting a number of care home groups from which they will need to deliver a minimum of £500k in year sales; this works out at 1-2 groups per year. The new business will need to adhere to strict margins/AOV and contract obligations. The candidate will need to be a self-starter and show excellent commercial skills consistent with operating a growing and successful business. Collaborate on retention Develop a strong working relationship with your fellow NAMs to ensure a smooth transition with all partnerships. Detail must be collated on all senior stakeholders, their drivers/challenges, KPIs to demonstrate success, and a clear business plan must be in place. Close working relationships with the NAM (retention) will be essential. Ambassador for the care homes division At the very heart of the commercial structure is the objective of creating real focus and ownership. As such, the National Account Manager will be required to work with our strategic partners to be a brand ambassador for the care homes business unit. The National Account Manager will need to own and work closely with Marketing and PR to ensure we are leveraging the external partnerships to their full potential. Developing our proposition The National Account Manager will need to review and continuously build on our proposition to ensure that we offer a bespoke approach to all national accounts. About you Essential: Proven experience of winning large volume business in a B2B environment Experience of negotiating at board level Proven experience of achieving and exceeding sales targets - a focus on target achievement Extensive experience of managing large accounts and complex customers Previous success in coordinating & managing large projects and implementation of key actions/decisions Extensive commercial experience in a B2B environment Agile communication and presentation skills - able to engage and build trust at all levels of the business, from board room to kitchen Demonstrate great team working (internally and externally) Proactive approach to time management and prioritisation to manage a complex workload effectively Ability to think strategically and implement key actions/decisions Formal Sales training Valid UK driving license Desirable: Understanding of nutrition and catering systems within the NHS Advanced Food Hygiene Personal Qualities: Demonstrates a passion for service. Empathy and understanding of our culture of 'making a real difference'. Driven to deliver on short term goals and long term visions. Diplomatic, but assertive with a pragmatic approach. Self-motivated and resilient, able to reflect and learn. Able to inspire and motivate others. A team player: works with others to achieve optimum results in their own role and for the business as a whole. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a Basic DBS Disclosure. This role is home-based covering operational sites and Head Office locations across the whole of the UK so will involve early starts, late finishes, and overnight stays. A company car is provided. Company Benefits Competitive salary - accredited Living Wage employer Company car 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days holiday per year Generous annual bonus scheme Pension scheme - employer matched contributions up to 5% Life assurance scheme worth 2x annual salary Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts Our Values As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.

Overview: Who We Are Wiltshire Farm Foods (WFF) have been cooking and delivering delicious frozen meals for over 25 years. We are the UK's leading home meal delivery service, for a predominately elderly market, with full national coverage across a network of 81 outlets; 14 of which are owned and operated 'in-house' by apetito, and the balance operated through franchise businesses. Wiltshire Farms Foods is part of the apetito group, an award-winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business. In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more ! The Role and the Team The role of Retail Sales and Operations Manager, is expected to show the passion, energy and commitment to create an exemplar of outstanding performance. They will be an 'energy giver' and have the ambition to succeed by delivering outstanding levels of sales growth and profitability. WFF Penrith is a successful business with a great team. This role will help this business achieve the very best from the team and opportunities available • Competitive - you will want to achieve great results! • Passion for making a real difference in the community • Believe in our values: delivering exemplar customer service, being food experts and trusted friends to our customers • Have great leadership potential and a champion of team engagement • Passion, energy and commitment • Take 'ownership' of the business and feel part of the in-house team • Set high standards - in customer service, team performance and operational efficiency • Understand that people must work safely, so we can all go home safely The Key focus of the Retail Sales & Operations manager is to achieve Top Quartile sales growth and exceed our profit targets. The role includes full P&L responsibility. Activities in the business include: • Leadership & Management • Marketing & CRM activity • Tele-sales - inbound & outbound calls • Cold-store - picking of orders • Delivering orders to customers • Health & safety The team in Penrith includes an Office Manager, Customer Service Advisors, Customer Service Drivers and Cold-store Pickers. Our Business Support Centre is based in Trowbridge, Wiltshire and fellow in-house colleagues are based in other depots around the UK. It is crucially important that everyone in our team understands our business and believes in our values, which are shared below. We are absolute experts Our team act as ambassadors for the meals we deliver at Wiltshire Farm Foods via the calls we take from all our customers when placing an order. We are dedicated to learning all about the award-winning range we offer to our customers. We pride ourselves in ensuring each customer we speak to is made to feel at ease through the guidance you provide in helping them select the meals that will best suit their needs. Responsibilities: Successfully deliver against sales and profitability targets Lead and motivate the WFF Penrith team Improve KPI performance e.g. o New customer acquisition o Prospect conversion o Customer retention o Operational efficiency / profitability Maximize the potential of our CRM (Customer Relationship Management) system. o Inbound / outbound calls o Marketing letters o Team training Create an exemplar with pace & urgency: o Exemplary customer service o Local marketing best practice o Outstanding Healthcare Professional marketing o High operational standards, including health & safety o Ensure execution is outstanding Professional standards o Manage internal and external communication with apetito and franchisees. o Participate in quarterly Regional Meetings and Annual Conference as required. Qualifications: Essential: • Ability to deliver sales and profitability targets • Strong Leadership potential, with the ability to lead and motivate your team • Experience of people engagement / leading a team of up to 10 people. • Passion, energy and commitment • Ambition to succeed • Empathy to deal with our customers • Good presentation skills / ability to effectively promote WFF • Willingness to be 'hands on' and support the team in carrying out their roles e.g. tele-sales, driving and field marketing. • Networking skills - ability to work well with colleagues and franchisees Desirable: • Experience of the elderly market - an empathy for our customers • Retail, care or franchising experience • Health & Safety training • Degree or equivalent (not essential) • CIM Diploma or other marketing qualification Personal Qualities: The successful candidate will be a self-starter with a can-do attitude, proactive and positive outlook, with commercial experience and the tenacity to deliver results. They will be a team player, with proven experience of managing teams, with the ability to manage projects on time and on budget. Essential: • Leading and Supervising • Provides team members with a clear direction • Provides staff with development opportunities and coaching • Working with people • Demonstrates an interest in and understanding of others • Adapts to the team and builds team spirit • Persuading and Influencing • Makes a strong personal impression on others • Gains clear agreement and commitment from others by persuading, convincing and negotiating • Relating and Networking • Establishes good relationships with customers and staff. • Builds wide and effective networks of contacts inside and outside of the organisation • Delivering results and meeting customer expectations • Focuses on customer needs and satisfaction • Sets high standards for quality and quantity

Overview: The Role and the Team The role of Retail Sales and Operations Manager, is expected to show the passion, energy and commitment to create an exemplar of outstanding performance. They will be an 'energy giver' and have the ambition to succeed by delivering outstanding levels of sales growth and profitability. WFF Monmouth is a successful business with a great team. This role will help this business achieve the very best from the team and opportunities available • Competitive - you will want to achieve great results! • Passion for making a real difference in the community • Believe in our values: delivering exemplar customer service, being food experts and trusted friends to our customers • Have great leadership potential and a champion of team engagement • Passion, energy and commitment • Take 'ownership' of the business and feel part of the in-house team • Set high standards - in customer service, team performance and operational efficiency • Understand that people must work safely, so we can all go home safely The Key focus of the Retail Sales & Operations manager is to achieve Top Quartile sales growth and exceed our profit targets. The role includes full P&L responsibility. Activities in the business include: • Leadership & Management • Marketing & CRM activity • Tele-sales - inbound & outbound calls • Cold-store - picking of orders • Delivering orders to customers • Health & safety The team in WFF Monmouth includes an Office Supervisor, Driver Supervisor, Customer Service Advisors, Customer Service Drivers & Cold-store Pickers. Our Business Support Centre is based in Trowbridge, Wiltshire and fellow in-house colleagues are based in other depots around the UK. It is crucially important that everyone in our team understands our business and believes in our values, which are shared below. We are absolute experts Our team act as ambassadors for the meals we deliver at Wiltshire Farm Foods via the calls we take from all our customers when placing an order. We are dedicated to learning all about the award-winning range we offer to our customers. We pride ourselves in ensuring each customer we speak to is made to feel at ease through the guidance you provide in helping them select the meals that will best suit their needs. Responsibilities: Successfully deliver against sales and profitability targets Lead and motivate the WFF Monmouth team Improve KPI performance e.g. o New customer acquisition o Prospect conversion o Customer retention o Operational efficiency / profitability Maximize the potential of our CRM (Customer Relationship Management) system. o Inbound / outbound calls o Marketing letters o Team training Create an exemplar with pace & urgency: o Exemplary customer service o Local marketing best practice o Outstanding Healthcare Professional marketing o High operational standards, including health & safety o Ensure execution is outstanding Professional standards o Manage internal and external communication with apetito and franchisees. o Participate in quarterly Regional Meetings and Annual Conference as required. Qualifications: Essential: • Ability to deliver sales and profitability targets • Strong Leadership potential, with the ability to lead and motivate your team • Experience of people engagement / leading a team of up to 10 people. • Passion, energy and commitment • Ambition to succeed • Empathy to deal with our customers • Good presentation skills / ability to effectively promote WFF • Willingness to be 'hands on' and support the team in carrying out their roles e.g. tele-sales, driving and field marketing. • Networking skills - ability to work well with colleagues and franchisees Desirable: • Experience of the elderly market - an empathy for our customers • Retail, care or franchising experience • Health & Safety training • Degree or equivalent (not essential) • CIM Diploma or other marketing qualification Personal Qualities: The successful candidate will be a self-starter with a can-do attitude, proactive and positive outlook, with commercial experience and the tenacity to deliver results. They will be a team player, with proven experience of managing teams, with the ability to manage projects on time and on budget. Essential: • Leading and Supervising • Provides team members with a clear direction • Provides staff with development opportunities and coaching • Working with people • Demonstrates an interest in and understanding of others • Adapts to the team and builds team spirit • Persuading and Influencing • Makes a strong personal impression on others • Gains clear agreement and commitment from others by persuading, convincing and negotiating • Relating and Networking • Establishes good relationships with customers and staff. • Builds wide and effective networks of contacts inside and outside of the organisation • Delivering results and meeting customer expectations • Focuses on customer needs and satisfaction • Sets high standards for quality and quantity

Overview: The Role and Team This position is working 40 hours per week, any 5 in 6 days including bank holidays. 3 months fixed-term £10.90 per hour + bonus + benefits rate from 1 December 2022 and includes temporary cost of living allowance Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected. Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We're passionate about Making a Real Difference to people's lives with delicious and nutritious meals for everyone to enjoy. View our latest TV ad here: Who We Are Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years. Part of the apetito group, an award-winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business. In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement with the ability to buy additional annual leave, retail discounts, free turkey (or voucher) at Christmas and much more! £10.90 per hour + bonus + benefits rate from 1 December 2022 and includes temporary cost of living allowance Responsibilities: Deliver frozen meals to our customers in a timely manner Picking orders within the coldstore Using our app to update customers deliveries Delivering exceptional customer service at all times Undertake pre-shift inspection of your van Drive safely, responsibly and within the law Clean and refuel your van as and when needed Contact the office with any discrepancies or delays Ensure customer confidentiality Helping the office team and picking team when required Reporting health and safety, stock quality and mechanical issues Assist the team if another member of the team is absent or on holiday Qualifications: Essential: Experience within a customer service-based role Full UK Manual Driving Licence Basic computer literacy including use of phone apps Evidence of work stability Basic secondary education Desirable: Experience of multi-drop delivery role Experience within a care-based role Warehouse experience Health & Safety awareness Personal Qualities Friendly, approachable and reliable Passionate about delivering excellent customer service Good attendance and timekeeping You must have held a UK manual driving licence for at least 3 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

Overview: Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. The Role and Team Why join apetito as a Warehouse Operative? apetito is a unique business with a commercial and social purpose. We are committed to raising standards of food and nutrition for some of the most vulnerable people in society. Our aim is to "make a real difference" to the people we serve in hospitals, care homes, meals on wheels, nurseries and in the home via Wiltshire Farm Foods. Here at apetito, we are the UK's leading food producer for the health and social care sector, providing delicious, nutritious, and sustainable meals for people at home, in care and within educational settings. We have a fantastic company ethos and are incredibly passionate about making a real difference not only to those that we serve, but also to the environment. At apetito, we provide exceptional meals, catering for the young and the elderly; our meals are expertly crafted by our Dietitian and Chefs, then frozen to lock in the goodness. We are also the parent company of Wiltshire Farm Foods, the UK's premier home-delivery service for ready-made meals. Due to a continuous expansion and increase in orders, we are currently recruiting for a number of permanent Warehouse Operatives to join our fantastic team in Portbury, across a number of shift patterns. Working 06.00-14.30, Monday to Friday paying £12.00 per hour. Responsibilities: In the position of Warehouse Operative, you will be responsible for: Picking and assembling orders in our cold store with a high level of quality and accuracy In loading stock for bulk storage Replenishment of empty pick locations Loading vehicles for delivery Qualifications: Previous warehouse order picking experience essential Successful candidates will be flexible, motivated and committed with a "can do" approach You'll be able to demonstrate a good work ethic, with a willingness to work additional hours to get the job done when required - compensated with a competitive overtime rate You'll be willing to learn new skills and develop abilities Calm under pressure, with the ability to work within tight deadlines Must be able to manage with the demands of a high speed and high frequency factory 'picking' environment We offer a fantastic benefits package: 33 days holiday entitlement (pro rata for part time), with the ability to buy up to five additional days annual leave each year Discretionary annual team apetito bonus Overtime rate of x1.5 (once 40 hours are worked) Free on-site car parking Subsidised lunch; free tea/coffee and opportunity to taste our products Employee discounts for big brand retailers, cinemas and restaurants through our reward platform, Perks at work Discounted staff sales Cycle to work scheme Not to mention a Christmas gift of a turkey or shopping voucher each year, these are just to name a few! Join apetito today as a Warehouse Operative and help us to make a real difference.

Overview: The Role and Team Why join apetito as a Warehouse Operative? When you come to work for apetito, you will be working in a supportive environment with people who care about you. We are passionate about investing in our staff. A lot of our apetito family have worked for us for decades, progressing to senior management, board members, and moving into completely different areas of our business - there's no limit to potential with us! We are the UK's leading food producer for the health and social care sector, providing delicious, nutritious, and sustainable meals for people at home, in care and within educational settings; our meals are expertly crafted by our Dietitian and Chefs, then frozen to lock in the goodness - which is where you come in As Warehouse Operative, you'll be responsible for all aspects within our warehouse department including picking and assembly customers orders through to loading vehicles ahead of deliveries. Working 13.30-22.00 or 14.30-23.00, Sunday to Thursday paying £13.57 per hour (inclusive of shift allowance). Responsibilities: In the position of Warehouse Operative, you will be responsible for: Picking and assembling orders in our cold store with a high level of quality and accuracy In loading stock for bulk storage Replenishment of empty pick locations Loading vehicles for delivery Qualifications: Previous warehouse order picking experience essential Successful candidates will be flexible, motivated and committed with a "can do" approach You'll be able to demonstrate a good work ethic, with a willingness to work additional hours to get the job done when required - compensated with a competitive overtime rate You'll be willing to learn new skills and develop abilities Calm under pressure, with the ability to work within tight deadlines Must be able to manage with the demands of a high speed and high frequency factory 'picking' environment We offer a fantastic benefits package: 33 days holiday entitlement (pro rata for part time), with the ability to buy up to five additional days annual leave each year Discretionary annual team apetito bonus (4%) Overtime rate of x1.5 (once 40 hours are worked) Free on-site car parking Subsidised lunch; free tea/coffee and opportunity to taste our products Employee discounts for big brand retailers, cinemas and restaurants through our reward platform, Perks at work Discounted staff sales Cycle to work scheme Not to mention a Christmas gift of a turkey or shopping voucher each year, these are just to name a few! Join apetito today as a Warehouse Operative and help us to make a real difference.

Overview: The Role and Team Why join apetito as a Warehouse Operative? When you come to work for apetito, you will be working in a supportive environment with people who care about you. We are passionate about investing in our staff. A lot of our apetito family have worked for us for decades, progressing to senior management, board members, and moving into completely different areas of our business - there's no limit to potential with us! We are the UK's leading food producer for the health and social care sector, providing delicious, nutritious, and sustainable meals for people at home, in care and within educational settings; our meals are expertly crafted by our Dietitian and Chefs, then frozen to lock in the goodness - which is where you come in As Warehouse Operative, you'll be responsible for all aspects within our warehouse department including picking and assembly customers orders through to loading vehicles ahead of deliveries. Working 09:00 - 17:30, Monday to Friday paying £12.00 per hour. Responsibilities: In the position of Warehouse Operative, you will be responsible for: Picking and assembling orders in our cold store with a high level of quality and accuracy In loading stock for bulk storage Replenishment of empty pick locations Loading vehicles for delivery Qualifications: Previous warehouse order picking experience essential Successful candidates will be flexible, motivated and committed with a "can do" approach You'll be able to demonstrate a good work ethic, with a willingness to work additional hours to get the job done when required - compensated with a competitive overtime rate You'll be willing to learn new skills and develop abilities Calm under pressure, with the ability to work within tight deadlines Must be able to manage with the demands of a high speed and high frequency factory 'picking' environment We offer a fantastic benefits package: 33 days holiday entitlement (pro rata for part time), with the ability to buy up to five additional days annual leave each year Discretionary annual team apetito bonus (4%) Overtime rate of x1.5 per hour (once 40 hours are worked) Free on-site car parking Subsidised lunch; free tea/coffee and opportunity to taste our products Employee discounts for big brand retailers, cinemas and restaurants through our reward platform, Perks at work Discounted staff sales Cycle to work scheme Not to mention a Christmas gift of a turkey or shopping voucher each year, these are just to name a few! Join apetito today as a Warehouse Operative and help us to make a real difference.

Overview: The Role and Team Why join apetito as a Warehouse Operative? When you come to work for apetito, you will be working in a supportive environment with people who care about you. We are passionate about investing in our staff. A lot of our apetito family have worked for us for decades, progressing to senior management, board members, and moving into completely different areas of our business - there's no limit to potential with us! We are the UK's leading food producer for the health and social care sector, providing delicious, nutritious, and sustainable meals for people at home, in care and within educational settings; our meals are expertly crafted by our Dietitian and Chefs, then frozen to lock in the goodness - which is where you come in As Warehouse Operative, you'll be responsible for all aspects within our warehouse department including picking and assembly customers orders through to loading vehicles ahead of deliveries. Working 13.30-22.00 or 14.30-23.00, Monday to Friday paying £13.32 per hour (inclusive of shift allowance). Responsibilities: In the position of Warehouse Operative, you will be responsible for: Picking and assembling orders in our cold store with a high level of quality and accuracy In loading stock for bulk storage Replenishment of empty pick locations Loading vehicles for delivery Qualifications: Previous warehouse order picking experience essential Successful candidates will be flexible, motivated and committed with a "can do" approach You'll be able to demonstrate a good work ethic, with a willingness to work additional hours to get the job done when required - compensated with a competitive overtime rate You'll be willing to learn new skills and develop abilities Calm under pressure, with the ability to work within tight deadlines Must be able to manage with the demands of a high speed and high frequency factory 'picking' environment We offer a fantastic benefits package: 33 days holiday entitlement (pro rata for part time), with the ability to buy up to five additional days annual leave each year Discretionary annual team apetito bonus (4%) Overtime rate of x1.5 (once 40 hours are worked) Free on-site car parking Subsidised lunch; free tea/coffee and opportunity to taste our products Employee discounts for big brand retailers, cinemas and restaurants through our reward platform, Perks at work Discounted staff sales Cycle to work scheme Not to mention a Christmas gift of a turkey or shopping voucher each year, these are just to name a few! Join apetito today as a Warehouse Operative and help us to make a real difference.

Overview: The Role and Team Our community meals service delivers hot meals to some of society's most vulnerable adults. We have contracts throughout the country that offer a seven day a week food service solution for this client base. All of our meals are prepared by chefs in our own Trowbridge kitchen and can cater for a wide variety of tastes, ethnicities and dietary requirements The service that we provide is much more than simply providing a hot meal; we provide a 'safe & well-being check' and have a rigorous process of reporting of any illnesses and unforeseen circumstances that we might come across. We will even wait with a customer until a relative or ambulance attends the scene. A passion for supporting vulnerable people, together with a great attitude towards customer service is essential for this role. You will support the Driver Supervisor in being responsible for the Contract and will have input into the financial performance, health & safety, client liaison, recruitment, training and development of your team. The ideal candidate should be inspirational, challenge the norm and not be afraid to think big! This position is 37.5 hours per week, working 5/7 days on a rota, including weekends and bank holidays. Who we are We're the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We're also the parent company of Wiltshire Farm Foods, the UK's premier home-delivery service for ready-made meals. Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care. We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business. In addition to your salary you will receive a comprehensive training program, 33 days annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, subsidised staff restaurant, free turkey (or voucher) at Christmas and much more ! Responsibilities: Ensure that the depot's fleet of vehicles is operating at the highest efficiency and well maintained. Responsible for first line management of delivery drivers and loaders. Including, absence management, disciplinary & grievance matters. Responsible for ensuring that all meals are delivered and accounted for in line with Company Delivery Procedures. Ensure that accurate stock levels are maintained and stored appropriately. Ensure the depot is clean and organised. Ensure the regeneration kitchen is clean and organised. Promote best practise health and safety ensuring all procedures are followed and staff are trained. To produce staff working rotas and ensure staffing is in line with budget. To carry out interviews for recruitment and training. Ensure accident reporting is in line with company procedures, along with accident investigations. Hold staff and individual meetings to discuss results of telematics reports and other issues. Ensure that all company procedures are followed in completion of duties. Qualifications: Essential: Proven experience in supervising a team successfully including investigations, disciplinaries and managing absence Experienced in stock control Have had to complete paperwork as part of current/previous role Experienced in handling cash To be IT literature - Microsoft packages Able to provide excellent customer service Full Driving license for Manual vehicles with the entitlement to drive in the UK Good understanding of written & oral English Desirable: Experience of working with the elderly/vulnerable Experience of fleet management Experience of depot organisation Food Hygiene certificate Clean driving licence Some Health & Safety training

Overview: The Role and Team We are looking for a Customer Retention Manager internally designated Client Development Manager (CDM) as a key link between our customers and apetito. Customers see their CDM as the face of apetito - they are an instrumental part of the success of apetito partnerships A successful CDM will be a real self-starter, who can develop long-term partnerships with customers and achieve commercial targets including high levels of customer retention. Our CDMs manage their own customers whilst having a team of apetito colleagues to back them up. This is an important role and gives us a real point of difference in the market. The Care Homes Team are: Dedicated experts in the provision of food for older people We are genuine partners to Care Homes and their teams We are proud to create food that is enjoyed and sharedOur Care Homes team have a very forward thinking culture that will really help us to accelerate growth over the next 5 years. We have a mix of experienced managers, food professionals and graduates who are positive and passionate about what we do. We make a real difference. For further information on the CDM role please view the link below: Please note this is a home based role covering all Yorkshire Regions & Lincolnshire (and other M62 corridor & Northern England areas as cover is required) Who We Are apetito is the UK's leading supplier of food to the health and social care sectors. Servicing over 400 hospitals, 600 care homes and thousands more through our work with Local Authorities, we produce delicious, nutritious and sustainable meals for people at home or in care. Through our food we look to 'make a real difference' to all our customers, up and down the country. Our Values Established in 1958, as a family-owned business, our values sit at the very heart of what we do. We are proud to be a business that 'makes a real difference', committed to producing 'great food to be proud of'. We have developed a range of products designed to 'enhance health and well-being' for all our customers. We are proud supporters of British food and farming and focus on using the best 'ethical and sustainably' sourced produce. We are driven by a 'passion for service', dedicated to feeding some of the UK's most vulnerable people, offering healthy and delicious meals to customers across the UK. Responsibilities: Retention Retention is the key challenge of the CDM role. The targets set are to achieve 95% Account & Value retention on existing accounts. Mobilisations A key element of this role is to ensure that we mobilise our service excellently. This will involve introducing our system, training staff and leaving them appropriately skilled to continue the service. Business Development To work closely with KAM's to develop group opportunities for further business development. apetito target Groups as opposed to Independents and the development of on-going business is often as a direct result of a successful mobilisation. Relationships External relationships are obviously key to the success of this role, but CDM's are required to work closely with other divisions, to include Marketing, CS&D and Product development, Healthcare, LA and WFF. The CDM would typically manage a portfolio of around 40 customers with a key focus on budget control, delivering training needs, product presentations and dispute resolution. The role will also be expected to promote apetito throughout the Care Homes marketplace through extensive networking. Qualifications: Essential: Proven experience of achieving and exceeding targets from an Account Management perspective. Training experience. Consultative, Solutions-led Sales experience, not hard product sell. Strong Commercial experience - be able to justify a business-case. Objections handling focused around financial issues. Good O Levels / GCSEs to support a high standard of business communication skills and numerical analysis. Covid Double Vaccinated (or appropriate exemption) Desirable: Catering experience Experience of food/nutritional/technical standards Experience of the Care sector Customer Service experience Good A Levels/Degree Advanced Food Hygiene Training Intermediate Food hygiene qualification Personal Qualities: We are looking for a self-motivated individual with proven organisational and training skills. Whilst a significant amount of their time will involve working alone they must be a team player who is happy to work within the team to meet joint objectives. The candidate will need to be able to work with and most crucially influence people at all levels within the Care Homes sector. Passion - Must display a passion for this role Gravitas- Credibility with Group Owners/Management Boards Empathy with the customer - able to deliver through others Constantly challenges existing practices; strives for excellence Resilient & determined; persistent in pursuit of achievement Likeability - People buy from people Excellent influencing, listening and communication skills Approachable & presentable Extremely attentive Logical and analytical, but with a results focus Prepared to work flexible hours Able to stay away overnight as needed. Typically no more than 1/night per week Role will include a significant amount of regional travel depending on location. Clean or virtually clean driving license essential. Lives or willing to relocate within reasonable distance of work location As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

Overview: The Role and Team We are looking for an experienced driver to join our Care Homes business. Reporting to the Head of Marketing, Care Homes the role will be responsible for driving and managing our 'apetiser' mobile tasting unit. As a food company a huge part of the success of our sales team is the ability to showcase our exceptional food for potential and existing customers. Over the last few months we have invested and developed our new 'apetiser' mobile tasting unit to provide an immersive apetito experience out on the road. Following a thorough and detailed review of the significant market opportunity available, a commitment has been made to double the growth of the Care Homes business at apetito. In order to deliver against this ambitious commitment a new division has been established to allow focus on achieving this growth. This role will be a key part of delivering on this ambition. Working closely with the Care Homes Marketing and Sales teams this role is tasked with the day-to-day support, management and driving of the 'apetiser'. You will be the face of apetito out on the road, working in collaboration with the sales team, to drive the growth of our business by providing a first-class tasting experience for potential customers whilst also supporting the retention of existing customers through supporting at engagement days. This hands-on role will include the driving of the vehicle (3T). Responsibilities include driving the vehicle, overnight hotel accommodation & food allowance provided, setup of the vehicle onsite, cooking and serving of the food on the vehicle, the management of the diary including route planning and logistics plus the maintenance and development of the vehicle to ensure it is fit for the future. Who We Are apetito is the UK's leading supplier of food to the health and social care sectors. Servicing over 400 hospitals, 450 care homes and thousands more through our work with Local Authorities, we produce delicious, nutritious and sustainable meals for people at home or in care. Through our food we look to 'make a real difference' to all our customers, up and down the country. Our Values Established in 1958, as a family-owned business, our values sit at the very heart of what we do. We are proud to be a business that 'makes a real difference', committed to producing 'great food to be proud of'. We have developed a range of products designed to 'enhance health and well-being' for all our customers and are proud supporters of British food and farming with a focus on using the best 'ethical and sustainably' sourced produce. We are not just a food company, we are driven by a 'passion for service'. Partnering with our customers, we are dedicated to feeding some of the UK's most vulnerable people, offering healthy and delicious meals to customers across the UK. Ethical & Sustainable As a business which operates within food manufacturing, we believe we have an obligation to make a positive contribution on society. With over 300 products in our range, we ensure our produce is ethically and sustainably sourced, working only with suppliers who share our commitment to making a positive impact. We're a proud member of the Ethical Trade Initiative (ETI), a leading alliance of companies, trade unions and NGOs, that promote respect for workers rights globally. All our new suppliers now operate under the ETI's guidelines. We are also a member of The UK's Plastics Pact, an initiative looking to transform the plastic packaging industry in the UK. As part of the initiative, we have committed, along with other ambitious targets, to eliminate unnecessary single-use plastic completely by 2025. We have also made a commitment to our employees - we're recognised as an accredited Living Wage employer by the Living Wage Foundation. Joining an elite group of FTSE 100 companies and public sector organisations. Giving Back Here at apetito, we take our duty to give back to our local communities and chosen charities very seriously. In 2016, we set up a charity partnership with causes close to many of our team's hearts: Wiltshire's Alzheimer's Support and Alzheimer's Society. We've undertaken many activities to raise funds and support the charities raising an astonishing £128,000 in the space of just 4 years! We also support our communities through the apetito Staff Foundation, which gives financial support to the chosen charitable causes of our staff and their children. Since 2005, we've raised over £200,000 for these charities. Responsibilities: The Events Assistant, Care Homes will be responsible for: Driving the vehicle to all 'apetiser' events Vehicle setup, cooking and serving of food at all 'apetiser' events Cleaning and maintenance of the vehicle, inside and out, to ensure it is representative of apetito at all times Stock management of all items and disposables required for 'apetiser' events Management of the technology onboard the 'apetiser' including the setup and customisation for all events Development of the mobile tasting experience to ensure it is constantly evolving Qualifications: Essential: Experience within a driving role Full UK Manual Driving Licence Computer literate Evidence of work stability Experience within a customer service-based role Desirable: Events experience Experience within a care-based role Health & Safety awareness Personal Qualities: The successful candidate must possess confidence, enthusiasm and passion. They must have a can-do attitude and be a good communicator. They must demonstrate a strong work ethic and ability to plan and manage their time effectively. In summary, we are looking for an individual who is: Passionate, energetic and enthusiastic Demonstrates good organisational skills Self-motivated and resilient Pragmatic operator A strong communicator Personable Good team player Strong work ethic