Pertemps Milton Keynes

Helpdesk Support Agent Milton Keynes (Remote Support Role) £15.05 per hour Start Date: 20th April - July/August 37.5 hours per week 7.5 hours per day 5 shifts per week ? Shift Patterns: Weekdays: 08:00 - 15:30, 09:00 - 16:30, 13:30 - 21:00,12:30 - 20:00 Weekend Shifts (part of the rota): 09:00 - 12:30, 10:00 - 14:00, 09:30 - 16:30Pertemps are delighted to be recruiting on behalf of AQA for Helpdesk Support Agents to join their friendly, busy, and supportive technical helpdesk team. This role is ideal for someone who enjoys technical troubleshooting, helping people, and staying calm when supporting remote users working to tight deadlines.? About the Role As an Helpdesk Support Agent, you'll provide professional phone and video support to examiners working from home who use AQA's bespoke software. You'll help resolve a wide range of technical issues, from software queries through to PC, connectivity, and system-conflict troubleshooting.You'll work with examiners who have mixed levels of computer experience, so patience, clarity, and good listening skills are essential. Full training is provided, covering:? Customer support? Processes & procedures? Phone handling? Team collaboration? Bespoke software training Key Responsibilities Provide phone/video technical support to remote examiners. Troubleshoot issues relating to AQA's e-Marker software. Diagnose PC/laptop issues including wireless, firewalls, antivirus, and software conflicts. Guide inexperienced users through step-by-step solutions calmly and clearly. Log issues accurately with clear and detailed notes. Produce simple technical reports or documentation when needed. Work independently and proactively meet support deadlines. Collaborate with the wider helpdesk team to share ideas and solve recurring issues. What We're Looking For Excellent verbal communication, listening, and note-taking skills. Patient, customer-focused, methodical, and accurate. Ability to remain calm under pressure. Strong understanding of: Microsoft Windows PC/laptop functionality Internet connectivity Wireless troubleshooting Firewalls & antivirus Software conflict problem-solving Methodical approach to analysing issues and gathering facts. Ability to work independently without close supervision. Strong teamwork and interpersonal skills. Competent with: Windows Explorer Edge Outlook Excel Word Teams Quick Assist Snipping Tool Great time-management and a willingness to learn new processes and software. ? Why This Role Matters AQA examiners rely on the helpdesk to keep marking on track. Your patience, support, and technical skill will help them meet vital marking deadlines - supporting the fairness and accuracy of the exam series. How to Apply Send your CV to:

Facilities Assistant Location: Wymbush, Milton Keynes £13.70 per hour 05/05/26 - 04/07/26 07:30 - 17:00 Monday to Saturday (Some Saturdays may finish early or not be required toward the end of the contract) Pertemps are pleased to be recruiting for a Facilities Assistant to support AQA's site during their peak exam-season operations. This is an excellent role for someone with facilities or handyman experience who enjoys a varied, hands-on position and interacting with staff on-site. ? About the Role As a Facilities Assistant, you will support the smooth running of the site by assisting with general facilities tasks, maintaining a safe and organised environment, and providing a visible presence in the car park area.A key part of this role includes car park management , ensuring vehicles are parked correctly and speaking confidently with staff or visitors when cars need to be moved. You'll be approachable, professional, and comfortable dealing with people in a polite but firm manner.This role is ideal for someone practical, proactive, and reliable. Key Responsibilities Support general facilities and handyman tasks around the site Monitor and manage the car park throughout the day Politely request vehicle movement when required Maintain a tidy, safe, and well-organised site environment Assist with minor practical tasks as directed Provide a helpful and professional on-site presence Work closely with the Facilities team to support daily operations What We're Looking For Previous experience in a facilities or handyman role Confident speaking to staff and visitors Comfortable directing people and politely asking drivers to move vehicles Reliable, punctual, and hardworking Proactive, hands-on approach to tasks Friendly and polite, with a professional manner Able to work independently and follow instructions Comfortable working Monday to Saturday How to Apply Send your CV to: