Key Group

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!

Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company. We are looking for an experienced HR Systems specialist to join our busy team, to support the wider HR Function with MI Reporting, ensuring all data is up to date and to manage our HR System. The system we use is Workday, and over the past few years this has been modelled to suit the needs of our business, with modules being adapted and expanded to increase functionality. We would like the successful candidate to continue this work and enable us to make the most out of the system. Main duties and responsibilities: Maintaining and updating system and processes where required Provide operational system knowledge Managing the integrity of the database, and the impacts to the monthly payroll Producing monthly and quarterly reporting for different areas of the business Creating the legislative and regulatory reports Supporting project work and organisational changes that require data change within our technology platforms Actively identify data anomalies and take the appropriate action to resolve Supporting line managers and colleagues with system queries from end users Ad hoc project work Knowledge and experience required: Experience within a Human Resources Department is desirable Proven data entry and administrative experience, with an exceptional eye for detail and accuracy Experience of working to deadlines Can demonstrate excellent effective communication at all levels Excellent organisation, interpersonal and communication skills IT skills including a good understanding of Word, Excel and PowerPoint Ability to maintain confidentiality is essential Proactive / self motivated Discreet and diplomatic Experience of working on HR systems, especially Workday, would be highly advantageous. Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops Benefits: 25 Days holiday plus bank holidays rising to 28 with service Additional holiday purchase scheme 1 Charity day Tier 1 pension AXA Health (Self) Life Assurance