Royal Free Charity

Volunteer officer North Middlesex Hospital Salary £30,000 - £33,000 per annum - subject to skills and experience Hours of work 37.5 hours a week over five days Base North Middlesex University Hospital, Sterling Way, London N18 1QX, UK. Upon successful completion of probation, employees would be in a hybrid role, with four days in the office and one day remote. The role The volunteer officer will report to the volunteer manager. The purpose of this role is to deliver the coordination of the operations of the charity s volunteers ensuring that they have the best experience possible. The objectives of the post are: To support the day-to-day smooth running of the service To be the first point of contact for the service and provide excellent customer service to walk-in and face-to-face enquiries To deliver new projects to assist in the delivery of the service Support the launch and growth of the service, working closely with the volunteer manager to ensure sustainability. Work independently as the sole charity representative on-site, ensuring effective coordination while adhering to lone working policies. The team Volunteer team The volunteer team is responsible for managing and coordinating volunteering roles across the 4 main hospital sites and satellite sites for the Royal Free London Trust. The volunteer team work closely with Trust staff to ensure patients have the best possible experience whilst they are in the hospital, they also support the volunteers with anything they may need to carry out their roles and make a significant contribution to the operational and strategic aims of the charity and trust. Organisation The Royal Free Charity stands at the threshold of its most important period of development. Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services. Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients experiences of care. Person Specification Qualifications CSE/GCSE in maths and English or equivalent. Experience - essential Demonstrated experience in coordinating activities or projects involving multiple stakeholders Strong interpersonal skills to work collaboratively across diverse teams Experience of databases (CRM) for the management and monitoring of volunteers/service delivery Intermediate level of MS Office (outlook, word, excel and PowerPoint) and use of cloud-based systems The recruitment process To apply for this post, send your: CV (please include your last employer and dates of employment) Cover letter addressing how you meet the criteria set out in the job description and person specification, Please note, that applications submitted without a cover letter may not be considered for this role. Closing date for application: Friday, 13 February 2026, 9 am Interview date: Monday 23 February 2026 Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications. You must be eligible to work in the UK We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. As an equal opportunities employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

The Talent Set are delighted to be partnering with the Royal Free Charity to recruit an experienced Senior Individual Giving Manager to lead and grow a high-performing Individual Giving and Legacy programme at a pivotal moment for the organisation. The Royal Free Charity supports over two million patients and 17,000 NHS staff across four hospitals and 30+ NHS services, funding life-changing equipment, research, staff wellbeing and patient care. With ambitious plans for growth including a forthcoming multi-million-pound cancer appeal, this is a fantastic opportunity to make a meaningful impact. The role This senior role sits within the Public Fundraising team and leads on developing and delivering a sustainable individual giving strategy, covering regular giving, cash appeals, in-memory and legacy fundraising. You ll drive supporter acquisition, deepen engagement, and lead innovative approaches to income growth, while managing and developing a talented team. What you ll do Lead the strategy and delivery of individual giving, regular giving and legacy programmes. Develop ambitious growth plans and identify new income opportunities and channels. Drive acquisition and retention through insight-led, multi-channel campaigns. Lead the charity s in-hospital face-to-face programme and legacy strategy. Build powerful supporter journeys and deliver best-in-class stewardship. Manage budgets, forecasts, reporting and KPIs. Line manage and inspire a Senior Individual Giving Officer and Supporter Care Officer. About you Proven experience leading successful individual giving and legacy programmes. Strong track record of income growth, supporter acquisition and retention. Excellent leadership, project management and stakeholder engagement skills. A confident communicator, who is comfortable working across NHS and charity environments. Data-driven, strategic and highly organised. How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.